It’s about seeking to understand the perspective of the wronged party and repair the damage to your relationship. This means that while clarifying your intentions non-defensively can be helpful, your mistake being an accident shouldn’t absolve you from offering a sincere apology.
Se trata de intentar comprender la perspectiva de la parte perjudicada y reparar el daño en su relación Aunque aclarar tus intenciones de forma no defensiva puede ser útil, que tu error sea un accidente no significa que deba absolverte de ofrecer una disculpa sincera.