Had bricks-and-mortar banks played the “Pre-Mortem Game,” perhaps they would have heard their employees expressing some concerns about the gradually dwindling flow of customers to local branches.
Si los bancos “de ladrillo y cemento” hubiesen jugado el “Juego Pre-Mortem”, quizá hubiesen escuchado la preocupación de sus empleados sobre la gradual disminución de visitas de los clientes a las oficinas.