SM: Can you give an example of something that you put into place, perhaps during the pandemic, to enhance communications or build trust or create a greater sense of community or even to communicate that there is no certainty, that is a muscle that you think you'll continue to use in the organization far into the future?
SM: ¿Me puedes dar un ejemplo de algo que implementaste, tal vez durante la pandemia, para mejorar la comunicación o construir la confianza o crear una mayor sentido de comunidad o incluso para comunicar que no hay certeza, que es un músculo que crees que continuarás a usar en la empresa más allá en el futuro?