Either they're of the camp that is very indirect and soft and the brain doesn't even recognize that feedback is being given or it's just simply confused, or they fall into the other camp of being too direct, and with that, it tips the other person into the land of being defensive.
O bien en el campo de lo muy indirecto y suave y el cerebro ni siquiera reconoce que está recibiendo feedback, simplemente es confuso, o bien cae en el otro campo de ser demasiado directo, y así, hace que la otra persona se ponga a la defensiva.