We also assist our customers in customizing the base ATM and CRM software, including the
determining of interface and functions.

© Spare Parts: We stock spare parts for the repair of ATMs, CRMs and other automated banking
hardware products for a fixed, one-time fee. Unless under warranty, spare parts used in the repair of
our customers hardware systems are charged to them.

Other Automation Solutions

We also provide technology solutions to customers in the banking, retail, petroleum and colour sectors in our
Other Automation Solutions business segment that enables them to provide technology-driven automated
payments and dispensing solutions to their end customers.

Retail Sector Operations

Our retail sector offerings include cash and card billing hardware and software, store automation peripherals,
store automation solutions and kiosks. We offer our retail sector clients products and services for automating the
cash and card billing terminals at their establishments, enabling them to manage their customer check-out lanes
and customer billing processes in an automated manner. Our retail sector billing solutions are designed to be
integrated with multiple modes of payment systems providing payment flexibility to our retail sector clients’
customers. We also offer products for the management of digital signage. We provide annual maintenance
services for our customers.

Products
Our retail sector product offerings include:

¢ Cash Billing Terminals: We offer Diebold Nixdorf's cash billing terminals and solutions to our retail
customers. The configuration of the cash billing terminals depends on the type of establishment, such
as supermarket, single-brand retail stores or multiplex. As of August 31, 2021, we had installed
approximately 46,800 cash billing terminals.

e Digital Signage Software: We provide digital signage and related software, which can be used for
managing digital signage, scheduling, customized marketing and information messages through these
signages, managing designs, generating logs and alerts. Our key product offering in digital signage
software delivers targeted messages to end customers at our customer’s business location. It is a feature
that captures animated content, real-time text ticker and video jukebox to make it engaging and
interactive for the customers while displaying entertainment and information content.

Services

As part of our retail sector service offerings, we provide maintenance services, software customization,
hardware upgrades and spare parts for repairs of POS terminals and other automation equipment. We also
provide managed services to our retail sector customers, where we manage the network of retail outlets, which
include managing the retailer’s information technology infrastructure in retail stores and warehouses to enable
them to serve their clients.

Petroleum Sector Operations

Our petroleum sector operations involve the automation of downstream supply chain operations of petroleum
companies, including outlet automation. Our offerings at the petroleum outlet are aimed at assisting oil
companies in implementing their quality and quantity assurance initiatives for customers, and providing an

infrastructure to cater to various demands of the customers.

Our customers in this sector include petroleum companies such as IOCL and HPCL. As of August 31, 2021, we
had automated approximately 17,924 petroleum outlets across India.

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