Cash Management

We undertake cash management services through our wholly-owned subsidiary, SVIL, which commenced its
commercial operations in April 2012. SVIL specializes in ATM cash replenishment, CIT, retail cash
management or doorstep banking, complete line maintenance and cash processing and vaulting services.

The services offered by SVIL, which are on a fixed or variable fee basis, include:

e ATM Services: The ATM services offered by SVIL include MHA-compliant ATM cash replenishment,
cassette swaps service with a robust software-based reconciliation, first line maintenance, deposit pick-
up and cash processing. We also train SVIL employees in providing first and elements of second line
maintenance for our ATM hardware, thereby enabling SVIL to provide complete line maintenance of
ATMs for our cash management customers and thereby minimizing ATM downtimes. As of August
31, 2021, SVIL provided cash replenishment for 46,214 ATMs, and for the five months ended August
31, 2021 and the financial years 2021, 2020 and 2019, replenished a daily average amount of 220
billion, 220 billion, 210 billion and 29 billion, respectively. We typically charge our services based on
the number of ATM replenishments.

e¢ Cash Pick-up Services and Doorstep banking: Cash pick-up services comprises picking up cash from
our customers’ outlets, which include bank vaults and entities who handle large volumes of cash as part

of their day-to-day operations, such as large retailers and petrol stations. SVIL picks up cash from such
outlets in a safe and secure manner, processes the cash, and deposits it at the customer’s designated
location, such as the customer’s bank. As of August 31, 2021, SVIL serviced approximately 4,210 cash
pick-up and doorstep banking points.

e Cash in Transit Services: As part of its CIT services, SVIL provides for the safe transport of cash. The
cash is carried in armoured vehicles from bank vaults to bank branches or via vault to vault
movements, which are monitored through an in-house GPS tracking system. The vehicles are guarded
by armed security personnel and are equipped with speed jammers and geo-fencing devices.

e Cash Processing and Vault Services: Cash processing services offered by SVIL include counting and
sorting services and reconciliation services. SVIL has trained personnel and facilities to handle large
volumes of cash and ensure cash processing speed and accuracy. Cash vault services enable better
management of cash operations and delivers a complete cash processing outsourcing solution for
financial institutions. Cash vault services include currency inventory management, including
maintaining currency in secure vaults and managing the inventory for cash shipment and consolidation
and branch deposit processing. As of August 31, 2021, SVIL had approximately 475 vaults and spoke
locations covering approximately 1,860 cities and towns in India.

e Dedicated Cash Vans: We offer dedicated cash vans to our customers. These cash vans are used by
banks and financial institutions to transport cash and other valuables as per their requirements. As of
August 31, 2021, SVIL had 267 dedicated cash vans.

As of August 31, 2021, SVIL employed 8,716 personnel in India. SVIL’s employees go through a rigorous
background check, which is carried out by an independent third-party service provider, to verify the credentials
and background of employees that deal directly with cash. Due to the risks involved in its operations, SVIL.
maintains cash in vault, CIT and crime and errors and omissions insurance coverage.

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