The following table provides the breakdown of our employees by department as of August 31, 2021:

 

 

 

 

 

 

 

 

 

 

 

 

 

Department/Type of Personnel As of August 31, 2021
Management 33.
ATM Officers 6,158
Service Engineers 1,562
Operations & Support 3,611
Technology Development Team 213
Corporate Function 189
Help Desk 270
Site Sourcing and Rollout 279
Sales and Marketing 280
Cash Forecasting & Monitoring 340
Total 12,935,

 

 

‘Note: 4,791 of our personnel are on roll employees (i.e., on our payroll).
Sales and Marketing

Our Sales and Marketing strategy focuses on enhancing revenue streams by leveraging established relationships
and building competitive advantage through a wide range of product offerings. We regularly participate in trade
fairs and exhibitions in India and overseas to gain recognition in the industry and to build relationships. We have
an innovation centre designed as a virtual branch in Mumbai, Maharashtra where we pitch and demonstrate our
capabilities to our potential customers. Understanding the needs of our customers, developing a better
understanding of their requirements and promoting our services to address the gaps is a core sales and marketing
strategy that we have followed.

We have strengthened our presence in the digital payment industry through our sales team comprising personnel
based in India and overseas. This team has been expanding since December 2015 and spans across direct sales.
channel, distributor/aggregator/channel partner model, synergies through bank relationships and key accounts.
As of August 31, 2021, we had a team of 250 personnel, 393 channel partners and 86 bank partnerships catering
to the POS and other merchant service needs of small and medium scale retailers. Our teams cater to the
growing demand for digital payment solutions in both urban and rural markets. We are particularly keen on
securing long-term contractual arrangements and pursuing strategic relationships with our customers.

Health and Safety

We aim to comply with applicable health and safety regulations and other requirements in our operations and
have adopted a health and safety policy that is aimed at ensuring the safety of our employees and the people
working on our sites or under our management. We believe that accidents and occupational health hazards can
be significantly reduced through a systematic analysis and control of risks and by providing appropriate training
to our management and our employees. We have implemented work safety measures to ensure a safe working
environment at our facilities and to the general public. Such measures include general guidelines for road safety
and health and safety at our offices and factory, such as accident reporting, wearing safety equipment,
maintaining clean and orderly work locations and looking out for and reporting of hazardous situations to
supervisors as part of accident prevention.

Insurance

Our operations are subject to certain hazards such as infidelity of our employees, risk of equipment failure,
breakdown of machinery, work accidents, theft, burglary, vandalism, fire, earthquakes, flood and other force
majeure events, acts of terrorism and explosions, including hazards that may cause injury and loss of life, severe
damage to and the destruction of property, equipment or cash that is in our possession and environmental
damage. Our principal types of insurance coverage include errors and omissions insurance, cash in iCD machine
policy, merchant fraud policy, transit/marine insurance, cash insurance, ATM site insurance, stock insurance,
vehicle insurance, commercial general liability insurance, directors and officers liability insurance, office shield
insurance policy, group medical claim and accident policy, cyber liability insurance, all risks for cash in transit
and vault insurance and money insurance. Our policies may expire in the normal course of our operations and
we typically renew our insurance policies periodically. Our insurance policies may not be sufficient to cover our
economic loss. See “Risk Factors — Internal Risk Factors — Our insurance coverage may not adequately protect
us against all material hazards.” on page 47.

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