Suryoday Small Finance Bank Limited
Annexure 22 - Notes forming part of the Restated Summary Statements
(All amounts are in Indian Rupees in million unless otherwise stated)

25. Customer Complaints

 

 

 

 

 

[Particulars December 31, 2020] December 31, 2019] March 31, 2020] March 31, 2019] March 31, 2018
(a) No. of complaints pending at the beginning of the period/ year 12 7 7 = =
(b) No. of complaints received during the period/ year 1615 683; 1,088 495) 109)
(©) No. of complaints redressed during the period/ year 1,561 680) 1,093 478 109)
(@) No. of complaints pending at the end of the period/ year 66, 20 12 17 =

 

ATM related customer complaints included in the above

 

[Particulars

December 31, 2020]

December 31, 2019|

March 31, 2020)

March 31, 2019]

March 31, 2018]

 

 

 

 

 

 

(a) No. of complaints pending at the beginning of the period/ year = 2 2 = =
(b) No. of complaints received during the period/ year 189 166 443 157, 7
(©) No. of complaints redressed during the period/ year 184) 162 445 155 7
(@) No. of complaints pending at the end of the period/ year 5 6 = 2 =
26. Award passed by the Banking Ombudsman

Particulars December 31,2020] December 31, 2019 ‘March 31, 2020] March 31, 2019] March 31, 2018]

 

[(@ No. of unimplemented Awards at the beginning of the period! year

 

(0) No. of Awards passed by the Banking Ombudsmen during the period’ year

 

(©) No. of Awards implemented during the period/ year

 

 

(@) No. of unimplemented Awards at the end of the period/ year

 

 

 

 

 

 

27. Corporate Social Responsibility (CSR)

a) Gross amount required to be spent by the company during the year ending March 31, 2021 and year ended March 31, 2020 ; March 31, 2019 and March 31, 2018 is & 20.54 million; @ 11.86 million ;
25.43 million 2 6.08 million respectively under section 135 of the Companies Act, 2013

b) Amount spent during the peried ended December 31, 2020

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Particulars In Cash] _ Yet to be paid in cash| Total]
iy Construction Jacquisition of asset 5 =

i) on purpose other than (i) above 094 19.56 20.50
Frotal 0.94 19.56 20.50
b) Amount spent during the peried ended December 31, 2019

[Particulars In Cash] _ Yet to be paid in cash| Total]
i) Construction acquisition of asset 5 = :

ii) on purpose other than (i) above 106 11.38 1244
FTotal 1.06 11.38 i244
b) Amount spent during the year ended March 31, 2020

Particulars In Cash | Yet to be paid in cash *| Total]
i) Construction Jacquisition of asset : = =

i) on purpose other than (i) above 944 3.00 12.44
Total 9.48 3.00 1244
Paid on May 21, 2020

b) Amount spent during the year ended March 31, 2019

[Particulars In Cash] _ Yet to be paid in cash| Total]
i) Construction acquisition of asset : = =

i) on purpose other than (i) above 34 = 754
Total 754 = 754
b) Amount spent during the year ended March 31, 2018

Particulars In Cash] _ Yet to be paid in cash| Total]
i) Construction Jacquisition of asset : =

i) on purpose other than (i) above 662 = 6.62
Total 6.62 = 6.62

 

 

 

 

 

28. Related party disclosure

‘The Bank has only one related party i.e, Mr. R Baskar Babu, Managing Director (MD) and Chief Executive Officer. Hence, related party transactions are not disclosed as per the exemption provided in
the RBI Master circular on ‘Disclosure in Financial Statements’ Notes to Accounts dated 1 July 2015.

29. Off balance sheet SPV

There are no off balance sheet SPVs sponsored by the Bank, which needs to be consolidated as per accounting norms.

30. Small and micro industries

Under the Micro, Small and Medium Enterprises Development Act, 2006 which came into force from October 2, 2006, certain disclosures are required to be made relating to Micro, Small and Medium
enterprises. There have been no reported cases of delays in payments to micro and small enterprises or of interest payments due to delays in such payments during the period/ year ended December 31,

2020, December 31, 2019, March 31, 2020, March 31, 2019 and March 31, 2018

 
