Further, considering the stress due to COVID-19 pandemic, RBI in its circular No RBI/2020-21/16
DOR.No.BP.BC/3/21.04.048/2020-21dt 6th Aug, 2020 had given guidelines on “Resolution Framework for COVID-19-related
Stress” to enable lenders such as banks /FIs to implement a resolution plan in respect of eligible corporate exposures without
change in ownership, and personal loans, while classifying such exposures as Standard, subject to specified conditions amidst
economic fallout due to COVID-19. Bank has put in place a Board approved policy for the same ensuring that only the
borrowers having COVID-19 related stress are covered under this framework.

Summary of cases restructured as per the above guidelines as of December 31, 2020 are given below:

 

No. of Accounts Restructured Amount of Restructured Debt (% million)
11 22.15

 

 

 

 

 

Also, in view of fallout of COVID-19 and to ensure continued support to MSMEs, RBI has by its circular
DOR.No.BP.BC./4/21.04.048/2020-21 dated August 6, 2020 on “Micro, Small and Medium Enterprises (MSME) sector
Restructuring of Advances” extended the scheme for MSME borrowers/accounts which were classified as ‘Standard’ as on
March 1, 2020. Only those accounts are eligible to be covered under the scheme which have aggregate exposure, including
non-fund based facilities, of banks and NBFCs not exceeding % 250 million as on March 1, 2020. The restructuring exercise
under the scheme can be done till March 31, 2021 and our Bank is likely to include more cases to provide support to eligible
customers.

Summary of cases restructured as per the above guidelines as of December 31, 2020 is given below:

 

No. of Accounts Restructured. Amount of Restructured (% million)
1 1.30

 

 

 

 

 

For accounts restructured under the above two guidelines, our Bank maintains additional provision as applicable over and above
the provisions already held by them.

Borrowers not eligible for coverage under the above two guidelines shall continue to be considered for resolution under the
Prudential Framework, or the relevant instructions as applicable to the Bank.

Summary of cases restructured under prudential framework guidelines as of December 31, 2020 is given below:

 

No. of Accounts Restructured. Amount of Restructured (= million)
1 19.24

 

 

 

 

 

The Honourable Supreme Court of India, in a public interest litigation (Gajendra Sharma v. Union of India & Another), vide
an interim order dated September 3, 2020 (“Interim Order”), has directed that accounts which were not declared NPA till August
31, 2020 shall not be declared as NPA till further orders. Basis the interim order, the Bank has not classified any account which
was not NPA as of August 31, 2020 as per the RBI Income Recognition, Asset Classification norms, as NPA, after August 31,
2020. Further, in light of the Interim Order, even accounts that would have otherwise been classified as NPA post August 31,
2020 have not been and will not be, classified as NPA till such time that the Supreme Court finally decides on the matter.

NPA Management

Our Bank is committed to efficiently managing and reducing its NPAs and has implemented the following measures to manage
and reduce its NPA ratio:

= Our Bank has laid down processes to review portfolio quality on monthly basis. Portfolio quality is reviewed on various
parameters like bounce rates, overdue position, rolled backward and rolled forward, portfolio at risk, NPA levels, etc.
The collection management process includes multilevel structured reviews of the collection team at defined intervals.
The market feedback coming from the field teams is utilized by the supervisors for planning appropriate action.

= The data available from credit bureau is constantly analyzed to track the level of indebtedness among customers. It
also helps track borrower behavior and consistency of information submitted by borrowers.

= Our Bank also has a recovery team focused on NPAs and written-off accounts in micro banking and early interventions
for other verticals.

Productivity and Other Ratios

The following tables sets forth certain information relating to our productivity and other ratios:
238
