Services

 

9. Aewmacnat Prater
Qnneen.
=e, to
2.

 

rand Total -25,082

Banking Transaction Terminals: Banking transaction terminals are a variety of automated self-service
banking platforms that include:

© automated cheque deposit terminals, where cheques can be instantly scanned and deposited or
cashed; and

© multifunction self-service kiosks, where non-cash financial transactions such as balance inquiry,
mini-statement and PIN change can be conducted.

Note Sorters: Note sorters are widely used during the collection and sorting of large amounts of
banknotes. They can simultaneously authenticate and classify banknotes, and can perform functions
such as note counting, value counting and sorting notes by denomination, fitness, orientation and face.
Note sorters can also check for counterfeits by using an optical array utilizing visible infrared, as well
as a mechanical system of thickness checking, to inspect notes.

We provide the following banking service offerings to our customers:

Annual Maintenance: We supply and install ATMs and CRMs for our customers, who then engage us
to provide maintenance on such ATMs and CRMs after their respective warranty periods have expired.
Under our annual maintenance contracts (‘AMCs”) with these customers, we provide second line
maintenance for their ATMs and CRMs, including the provision of remedial hardware maintenance,
replacement parts, and preventative maintenance. We are generally required to maintain a minimum
uptime for our customers’ ATMs and CRMs. The duration of our AMCs range between one to three
years, renewable at the option of the parties, and we are paid a fixed AMC fee, in annual, semi-annual
or quarterly instalments. As of August 31, 2021, we provided maintenance for 25,092 ATMs, cash
dispensers and CRMs.

Upgrades and Software: We provide our customers with hardware as well as software upgrade services
for a fixed, one-time fee. Hardware upgrades include the addition of certain components or modules to
installed ATMs and CRMs such as anti-skimming devices, Digiview biometric modules, one-time code
locks and other hardware upgrades. Software upgrades include service offerings on ATMs and CRMs
such as terminal security, chip card licenses, operating system upgrade and other software upgrades.

171
