Track record of past issues handled by the Book Running Lead Managers

For details regarding the track record of the Book Running Lead Managers, as specified in circular (reference
CIR/MIRSD/1/2012) dated January 10, 2012 issued by SEBI, please see the websites of the Book Running Lead Managers, as
set forth in the table below:

 

 

 

 

 

 

 

 

S. No. Name of the Book Running Lead Manager Website
i. Axis www.axiscapital.co.in
2. ICICI www. icicisecurities.com
3. IIFL www.iiflcap.com
4. SBICAP www.sbicaps.com

 

 

Redressal of investor grievances

The Registrar Agreement provides for retention of records with the Registrar to the Issue for a period of at least eight years from
the last date of despatch of the letters of allotment, demat credit and refund orders, to enable the investors to approach the
Registrar to the Issue for redressal of their grievances.

All grievances in relation to the Bidding process may be addressed to the Registrar to the Issue with a copy to the relevant
Designated Intermediary to whom the Bid cum Application Form was submitted. The Bidder should give full details such as
name of the sole or first Bidder, Bid cum Application Form number, Bidder DP ID, Client ID, UPI ID, PAN, date of the
submission of Bid cum Application Form, address of the Bidder, number of the Equity Shares applied for and the name and
address of the Designated Intermediary where the Bid cum Application Form was submitted by the Bidder.

Further, the Bidder shall also enclose a copy of the Acknowledgment Slip duly received from the concerned Designated
Intermediary in addition to the information mentioned hereinabove.

Anchor Investors are required to address all grievances in relation to the Issue to the Book Running Lead Managers.

The Registrar to the Issue shall obtain the required information from the SCSBs and Sponsor Bank for addressing any
clarifications or grievances of ASBA Bidders. Our Bank, the Selling Shareholders, the Book Running Lead Managers and the
Registrar to the Issue accept no responsibility for errors, omissions, commission or any acts of SCSBs including any defaults in
complying with its obligations under applicable SEBI ICDR Regulations. Investors can contact our Company Secretary and
Compliance Officer or the Registrar to the Issue in case of any pre-Issue or post-Issue related problems such as non-receipt of
letters of Allotment, non-credit of allotted Equity Shares in the respective beneficiary account, non-receipt of refund intimations
and non-receipt of funds by electronic mode.

Our Bank has obtained authentication on the SCORES and shall comply with the SEBI circular (CIR/OIAE/1/2014) dated
December 18, 2014 in relation to redressal of investor grievances through SCORES.

Our Bank has also appointed Geeta Krishnan, Company Secretary of our Bank, as the Compliance Officer for the Issue. For
details, see “General Information” beginning on page 64.

Our Bank has constituted a Stakeholders’ Relationship Committee to review and redress the shareholders and investor grievances
such as transfer of Equity Shares, non-recovery of balance payments, declared dividends, approve subdivision, consolidation,
transfer and issue of duplicate shares. For details, see “Our Management” beginning on page 188.

As on the date of the Draft Red Herring Prospectus, the Red Herring Prospectus and this Prospectus, there are no pending investor
complaints. Our Bank had received one investor complaint during the quarter ended September 30, 2019, in the three years prior
to the filing of this Prospectus.

Disposal of Investor Grievances by our Bank

Our Bank estimates that the average time required by our Bank or the Registrar to the Issue or the relevant Designated
Intermediary, for the redressal of routine investor grievances shall be 10 Working Days from the date of receipt of the complaint.
In case of non-routine complaints and complaints where external agencies are involved, our Bank will seek to redress these
complaints as expeditiously as possible. Each of the Selling Shareholders have authorised our Compliance Officer and the
Registrar to the Issue to redress any complaints received from Bidders in respect of their respective portions of the Offered
Shares.

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