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such losses are insured, we may be compelled to contribute a substantial deductible on any claim for recovery of such a
loss, or the amount of the loss may exceed our coverage for the loss. In addition, our insurance policies are generally
subject to annual renewal, and our ability to renew these policies on similar or otherwise acceptable terms, cannot be
assured. If we incur a serious uninsured loss or a loss that significantly exceeds the limits of our insurance policies, it could
have a material adverse effect on our business, cash flows, results of operations and financial condition.

We may face cyber threats attempting to exploit our network to disrupt services to customers and/ or theft of sensitive
internal data or customer information, which may cause damage to our reputation and adversely affect our business
and financial performance.

We offer banking services to our customers through a range of alternate channels, including phone banking, mobile
banking and internet banking. Our alternate banking channels include multiple services such as electronic funds transfer,
bill payment services, requesting account statements, use of debit cards at ATMs and cash recyclers, and requesting cheque
books. Therefore, by providing such services, we are exposed to various cyber threats including (i) phishing and trojans
targeting our customers, wherein fraudsters send unsolicited mails to our customers seeking account sensitive information
or to infect customer machines to search and attempt exfiltration of account sensitive information; (ii) hacking, wherein
attackers seek to hack into our website with the primary intention of causing reputational damage to us by disrupting
services; and (iii) data theft, wherein cyber criminals may attempt to enter our network with the intention of stealing our
data or information. In addition, we also face the risk of our customers incorrectly blaming us and terminating their
accounts with us for any cyber security breaches that may have occurred on their own system or with that of an unrelated
third party. In the past, there have been attempts of cyber-attacks such as DDoS and on network infrastructure at our
datacenter which impacted our mobile application for a brief period of time. With increased digitization of our services,
the frequency of such cyber threats may also increase in the future. Any cyber security breach could also subject us to
additional regulatory scrutiny and expose us to civil litigation and related financial liability. While we have implemented
operational controls to prevent and detect such threats, there can be no assurance that cyber threats will not impact our
operations in the future.

Further, while we have established a geographically remote disaster recovery site to support critical applications, our
disaster recovery site may also fail or may take considerable time and resources to ensure that the system is fully
operational and achieve complete business resumption. In situations where the primary and secondary sites are completely
unavailable, there may be significant disruption to our operations, which would materially adversely affect our business,
financial condition, reputation and results of operation.

We have in this Prospectus included certain non-GAAP financial measures and certain other selected statistical
information related to our operations and financial performance. These non-GAAP measures and statistical
information may vary from any standard methodology that is applicable across the financial services industry, and
therefore may not be comparable with financial or statistical information of similar nomenclature computed and
presented by other financial services companies.

Certain non-GAAP financial measures and certain other statistical information, such as yield, Spread and Net Interest
Margin, relating to our operations and financial performance have been included in this section and elsewhere in this
Prospectus. For further information, see “Selected Statistical Information” on page 211. We compute and disclose such
non-GAAP financial measures and such other statistical information relating to our operations and financial performance
as we consider such information to be useful measures of our business and financial performance, and because such
measures are frequently used by securities analysts, investors and others to evaluate the operational performance of
financial services businesses, many of which provide such non-GAAP financial measures and other statistical and
operational information when reporting their financial results. Such non-GAAP measures are not measures of operating
performance or liquidity defined by generally accepted accounting principles. These non-GAAP financial measures and
other statistical and other information relating to our operations and financial performance may not be computed on the
basis of any standard methodology that is applicable across the industry and therefore may not be comparable to financial
measures and statistical information of similar nomenclature that may be computed and presented by other financial
services companies.

Most of our Banking Outlets along with our Registered Office and Corporate Office are on leased or licensed premises
and we may enter into new lease or license arrangements for additional Banking Outlets. Any inability on our part to
identify suitable premises or enter into or renew lease agreements on terms acceptable to us, may have an adverse effect
on our operations.

As of December 31, 2020, most of our Banking Outlets are located on leased or licensed premises. Further, our Registered
Office and Corporate Office is located on licensed premises. In addition, we intend to strategically open additional Banking
Outlets on leased premises in the future. Consequently, any inability on our part to identify suitable premises for our
Banking Outlets, or enter into or renew lease agreements on terms acceptable to us, may have an adverse effect on our
operations.

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