cash reporting and reconciliation;

cash clearance/loading;

consumables replenishment;

MIS reporting;

vendor management;

insurance of sites, ATM(s) and related assets;

cash forecasting, management and replenishment; and
switching services, if required by the bank.

We usually outsource the repairs and maintenance of the physical site, housekeeping and security services to
other agencies. Cash management services, including cash replenishment and reconciliation services, are either
sub-contracted to our subsidiary SVIL or to another service provider. Under some managed service contracts we
provide select services such as cash management service or monitoring services.

The following map shows the locations of the approximately 14,099 ATMs and CRMs which we operate under
our outsourcing contracts and 19,161 ATMs and CRMs under our managed services contracts in India, as of
August 31, 2021:

Ou
—
Pe Qn
a, a
a 2. csaniee
Que Leen... 9.2m
rn ee
Van Se = 9), LO.
ety eerie Le.
° coe On
se Oa ~
io
Tacs
Ques es, 9
i ja
a.
gee~

9D rand Total 33.260

The following table sets out usage data for ATMs and CRMs under our outsourcing and managed services
contracts:

 

 

 

 

 

 

 

 

 

Five months Financial Years
ended
Een 2021 2020 2019
2021
(in millions)
Number of Revenue Generating Transactions 162.14 435.72 577.72 532.64

 

As of August 31, 2021, approximately 55% and 45% of our total ATMs and CRMs that were under our
outsourcing and managed services business had fixed monthly and per transaction fee structures (including
hybrid models), respectively.

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