Leveraging on the technology, products and cross-sector expertise we introduced in India, we have expanded
our business to Asia, namely, Sri Lanka, Singapore, Cambodia, Philippines and to Indonesia through a joint
venture with PT Sumber Cipta Multiniaga and PT. Muria Kencana Indah. For the five months ended August 31,
2021 and the financial years 2021, 2020 and 2019, our revenue from our overseas operations was
%306.85 million, %769.87 million, 7817.64 million and 2706.96 million, constituting 4.1%, 4.4%, 4.5% and
3.9% of our total revenue from operations, respectively. We believe that our diversified product and services
portfolio, customer base and revenue streams in multiple jurisdictions enable us to mitigate the concentration
risks that are associated with operations in a specific segment, industry or geographic region, and present us
with many cross-selling opportunities.

Long-Standing Relationships with Technology Providers and Customers

We have long-standing relationships with leading global technology providers, such as Diebold Nixdorf and
ACI. We have entered into a cooperation agreement with Diebold Nixdorf, under which we assemble ATMs in
India. We believe that our long-standing relationship with Diebold Nixdorf has led to effective knowledge
sharing and the adoption of global best practices, thereby enabling us to improve and develop our in-house
service capabilities. Together with ACI, we have launched a suite of solutions covering processing, and fraud
monitoring and reconciliation. Our strong relationship with technology providers has enhanced our market
position and enabled us to be the leaders in the payment solutions industry.

Further, we have established relationships with leading Indian financial institutions, such as ICICI Bank
Limited, Axis Bank Limited, HDFC Bank Limited, Federal Bank Limited, Dhanlaxmi Bank Limited and RBL
Bank Limited, having procured repeat orders from them. Our ATM outsourcing and managed services contracts.
with leading Indian financial institutions typically range from three to ten years. In our international operations,
our contracts with our customers typically range for a period of three to five years.

In addition, we work with leading retail chains such as More Retail Private Limited, colour companies such as.
Asian Paints Limited, Kansai Nerolac Paints Limited and Berger Paints India Limited, and petroleum
companies, including IOCL and HPCL. We believe that the strength of our relationships with customers and the
trust that we have built up from long-standing ties with them put us in an advantageous position for new
business and cross-selling opportunities and enhances our market reputation.

Dedicated In-house Infrastructure and Technological Capabilities
Our dedicated in-house infrastructure, skills and capabilities have been critical to the growth of our business.

Our nationwide service infrastructure allows us to effectively and efficiently service our customers. As of
August 31, 2021, we were servicing approximately 446,000 customer touch points covering approximately
2,200 cities and towns through our 34 branch offices, 475 vaults and spoke locations, and our work force
comprised of 12,935 personnel. Our service infrastructure is a major business enabler for us across several cash
and digital initiatives and allows us to leverage economies of scale by having one service team support multiple
business units.

Our back-end switching platform allows us to offer a comprehensive ATM outsourcing solution, process
transactions on behalf of banks and institutions, drive our POS network, issue prepaid instruments, and offer
Payment gateway service. Our back-end switching platform processed 487.10 million, 1,094.93 million,
871.74 million and 936.83 million switching transactions during the five months ended August 31, 2021 and the
financial years 2021, 2020 and 2019, respectively.

As of August 31, 2021, our technology development team comprised 213 employees, and has developed and
customized ATM client software and digital applications deployed by our clients, such as Axis Bank Limited’s
check deposit terminal application, Novus TRANSACT Switch and Novo YOUPAY, solutions such as QR
Cash that enables withdrawal of cash from ATMs by scanning a QR code on the machine’s screen, applications
such as Cure to connect our helpdesk and engineers, and Monitum to monitor ATMs and various digital
merchant solutions such as Fastlane and Paytrack. Recently, we introduced the Digiview surveillance system
with 24/7 live recording, intrusion detection and API integration A dedicated 24/7 control centre facilitates
communication among our divisions as well as between our internal stakeholders and external clients, keeps
track of all open issues and collects field data which we use to further improve our operational efficiency.

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