from the date of receipt of the complaint. In case of non-routine complaints and complaints where external
agencies are involved, our Company will seek to redress these complaints as expeditiously as possible.

Our Company has not received any investor grievances during the three years preceding the date of this
Prospectus and there are no investor complaints pending as of the date of this Prospectus.

Our Company has constituted a Stakeholders’ Relationship Committee comprising, Mr. Rahul Narain Bhagat
(Chairman), Mr. Vijay Chugh and Mr. Sudip Bandyopadhyay as members to review and redress shareholder and
investor grievances. See “Our Management — Committees of the Board — Stakeholders’ Relationship
Committee” on page 203.

Our Company has also appointed Ms. Sneha Kadam, Company Secretary and Compliance Officer for the Offer.
See “General Information” on page 71.

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