Peter Francese works with many non-profit organizations and major American corporations, such as one of  the largest global providers of insurance, annuities, and employee benefit programs with how many customers?
MetLife MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC), better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. The firm was founded on March 24, 1868.
Brad Cleveland Brad Cleveland is an author, public speaker, and consultant who focuses on customer service, call centers / contact centers, technical support centers, social media, and other customer-facing environments. He was one of two initial partners in ICMI (International Customer Management Institute), joining founder Gordon F. MacPherson, Jr. in 1991. Cleveland was majority shareholder and served as President and CEO of ICMI from 1996 through June 2008 when ICMI became part of London-based United Business Media. He is author/editor of eight books, including "Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment", which won an Amazon.com best-selling award and is used in universities and corporate training programs around the world