Customer Alliance deals provides software products that deal influencing and controlling individual's or groups's, what?
Reputation management Reputation management refers to the influencing and controlling of an individual's or group's reputation. Originally a public relations term, the growth of the internet and social media, along with reputation management companies, have made search results a core part of an individual's or group's reputation. Online reputation management, sometimes abbreviated as ORM, focuses on the management of product and service search website results. Ethical grey areas include mug shot removal sites, astroturfing review sites, censoring negative complaints, and using search engine optimization tactics to influence results.
Co-regulation Co-regulation (or coregulation) is a term used in psychology, defined most broadly as a "continuous unfolding of individual action that is susceptible to being continuously modified by the continuously changing actions of the partner". An important aspect of this idea is that co-regulation cannot be reduced down to the behaviors or experiences of the individuals involved in the interaction. The interaction is a result of each participant repeatedly regulating the behavior of the other. It is a continuous and dynamic process, rather than the exchange of discrete information.