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Quality Glossary Definition: Root Cause. A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
The definition is helpful in the search for root causes, but it is not sufficient. So we had to do more than just develop a definition. We had to develop a system to find root causes. So the definition started the development of an advanced root cause analysis tool: TapRooT(R) System and the Root Cause Tree(R).