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Quality Glossary Definition: Root Cause. A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
Root Cause Analysis. 2. â¢ Root Cause Analysis is a method that is used to address a. problem or non-conformance, in order to get to the âroot. causeâ of the problem. It is used so we can correct or. eliminate the cause, and prevent the problem from recurring. â¢ Traditional applications of Root Cause Analysis. â Resolution of customer complaints and returns. â Disposition of non-conforming material (Scrap and Repair) via. the Material Review process.