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Quality Glossary Definition: Root Cause. A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
This Root Cause Analysis (RCA) online toolkit has been created to guide NHS staff through the process of conducting an RCA investigation.Ensuring patients are treated safely is the top priority for NHS staff.he online toolkit enables the user to: 1  understand what an RCA investigation is. 2  develop appropriate knowledge and skill to play a part in an RCA investigation. 3  develop a causal-based approach to the analysis of issues and problems that threaten patient safety, rather than one of blame. 4  Root Cause Analysis toolkit.