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Quality Glossary Definition: Root Cause. A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
root cause analysis. Identification and evaluation of the reason for non-conformance, an undesirable condition, or a problem which (when solved) restores the status quo. You may need to break down the root cause analysis if a project isn't going right and figure out how to change it. 19 people found this helpful.