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Quality Glossary Definition: Root Cause. A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
Root Cause Analysis (RCA) Tools. 1  1. RCA Root Cause Analysis Jeremy Jay Lim Certified Black Belt, PMP, BPM. 2  2. Learning objectives â¢ Be able to identify the underlying root cause(s) out of the CPAR or SCPAR problem! â¢ Be able to recommend an effective solution based on the identified root cause(s)