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Football (US) OTA is the NFL Acronym for Organized Team Activities. Per the Collective Bargaining Agreement, each NFL team is allowed to schedule a certain number of OTA's during the offseason. Fun fact: *technically* OTA's are Voluntary, and teams are not allowed to penalize players for not attending (with one exception, covered below).
OTRS is a multiuser system which means that multiple agents may work simultaneously on the tickets in OTRS, reading the incoming messages, bringing them in order, and answering them. OTRS is highly scalable, capable of handling thousands of tickets per day and a nearly unlimited number of simultaneously working agents. OTRS has integrated functionality for creating, reworking and searching FAQ texts. The FAQ texts may be incorporated into the agents' answers on tickets.