Enhancing the health of our members 11.5. _________________________________________________________________________________. Section 11 Managed Care Quality Management (Central Region Products) Overall Goals and Objectives of Quality Management. A comprehensive Quality Management (QM) Program addresses the commitment of the Organization to. environments that improve clinical quality, support safe clinical practices and enhance services to members.
Net Promoter. Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
A Non-Player Character (NPC) is an automated character that provides a service to players. They are a kind of reward for achieving certain feats in Terraria, such as collecting items, defeating bosses, and exploration. Most NPCs are vendors, selling items in exchange for coins, and vice versa. Exceptions are the Guide, Nurse, Goblin Tinkerer, Old Man, and Angler.