Enhancing the health of our members 11.5. _________________________________________________________________________________. Section 11 Managed Care Quality Management (Central Region Products) Overall Goals and Objectives of Quality Management. A comprehensive Quality Management (QM) Program addresses the commitment of the Organization to. environments that improve clinical quality, support safe clinical practices and enhance services to members.
Net Promoter. Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
A Non-performing asset (NPA) is defined as a credit facility in respect of which the interest and/or installment of Bond finance principal has remained âpast dueâ for a specified period of time. NPA is used by financial institutions that refer to loans that are in jeopardy of default. Once the borrower has failed to make interest or principle payments for 90 days the loan is considered to be a non-performing asset.