Enhancing the health of our members 11.5. _________________________________________________________________________________. Section 11 Managed Care Quality Management (Central Region Products) Overall Goals and Objectives of Quality Management. A comprehensive Quality Management (QM) Program addresses the commitment of the Organization to. environments that improve clinical quality, support safe clinical practices and enhance services to members.
Net Promoter. Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
In computational complexity theory, NP is one of the most fundamental complexity classes. The abbreviation NP refers to nondeterministic polynomial time.. Intuitively, NP is the set of all decision problems for which the instances where the answer is yes have efficiently verifiable proofs of the fact that the answer is indeed yes.