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Knowledge, Skills, and Abilities. The most important knowledge the fraud analyst or specialist needs to have is an understanding of regulatory requirements related to fraud detection/investigation, including Suspicious Activity Reports, USA PATRIOT Act, and FACTA (Fair and Accurate Credit Transactions Act).
Empowered by new technologies and infuriated by the failures of banks during the crisis, customers are switching banks in record numbers, according to Tomek Jankowski, Kennedy Senior Analyst and Lead for Financial Services Consulting Research and Gabe Walle, Kennedy Industry Analyst, Financial Services Consulting Research .