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Knowledge, Skills, and Abilities. The most important knowledge the fraud analyst or specialist needs to have is an understanding of regulatory requirements related to fraud detection/investigation, including Suspicious Activity Reports, USA PATRIOT Act, and FACTA (Fair and Accurate Credit Transactions Act).
Customer Service Experience Needed for a Fraud Analyst Job Description: We are looking for analytical candidates with Customer Service experience, including superior phone and communication skills to work for a major financial institution.