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Knowledge, Skills, and Abilities. The most important knowledge the fraud analyst or specialist needs to have is an understanding of regulatory requirements related to fraud detection/investigation, including Suspicious Activity Reports, USA PATRIOT Act, and FACTA (Fair and Accurate Credit Transactions Act).
Some data entry, balancing, office, clerical, bank operations, item processing or other related experience. Basic knowledge of 10 key, data entry and balancing principles. Must have strong customer service and communication skills. Knowledge of banking operations and lockbox processing systems