@ZipLine-- Unfortunately, not every yoga instructor is a good instructor. Yoga has become very popular and because of the demand, more and more people are becoming instructors. Some are more qualified than the others.
Customer Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into a new profession to meet the needs of recurring revenue model companies.
The basic difference between a customer success manager and a customer support manager is timing. The customer support manager comes in the picture reactively due to issues or bugs that affect the product, whereas the customer success manager comes in proactively as early as day one to ensure customer find desired value as soon as possible.