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Knowledge, Skills, and Abilities. The most important knowledge the fraud analyst or specialist needs to have is an understanding of regulatory requirements related to fraud detection/investigation, including Suspicious Activity Reports, USA PATRIOT Act, and FACTA (Fair and Accurate Credit Transactions Act).
Customer Service Skills. Tellers need customer-service skills because they interact constantly with bank clients. As a representative of the bank, it's important to be friendly, helpful, courteous and patient. Tellers should also understand what a customer wants, and be able to direct him to the right bank service.