@ZipLine-- Unfortunately, not every yoga instructor is a good instructor. Yoga has become very popular and because of the demand, more and more people are becoming instructors. Some are more qualified than the others.
Customer Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into a new profession to meet the needs of recurring revenue model companies.
A Customer Success Manager should be: 1  looking at ways to improve user onboarding (via data and user feedback) 2  looking at data to identify red flag metrics that indicate accounts are at risk of churning. 3  proactively reaching out to those at risk accounts to re-engage them.