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Knowledge, Skills, and Abilities. The most important knowledge the fraud analyst or specialist needs to have is an understanding of regulatory requirements related to fraud detection/investigation, including Suspicious Activity Reports, USA PATRIOT Act, and FACTA (Fair and Accurate Credit Transactions Act).
Because bank customers primarily interact with tellers, employers look for teller candidates with strong interpersonal and customer service skills. Tellers must also be detailed-oriented and have math skills to perform their jobs effectively.