This article explains the role of an OEM company and the OEM business model. OEM (pronounced as separate letters) is short for original equipment manufacturer. OEM is somewhat of a misleading term for a company that has a special relationship with computer and IT producers.
Fuzzy Notebook Evangelist. I am interested in a 3 year warranty on a high end R61 or T61 Lenovo laptop for home use, but unsure whether to get an onsite or depot warranty.
Today I went to the Lenovo service center in Hong Kong and the (generally friendly) people there told me, that this was no case for warranty, because I had caused the damage. However, as I am sure, that the failure is not my fault, I am really not willing to pay 3000 HKD (400 USD) for a replacement screen (I have a 3 year warranty).