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According to Meta Group, each user places an average of 1.75 calls to the help desk each month, or 21 calls per year. Gartner estimates that up to 30 percent of help desk calls are password-related, with each reset racking up between $51 and $147 in labor costs.Another global advisory firm, Forrester Research, estimates $70 per password reset.Calculating ROI for a security project can be challenging due to intangible benefits.nnual Cost = [(Number of users) * (annual number of help desk calls per user) * (percentage of calls involving password reset) * (average cost per call)]. Using Meta Group's numbers, a mid-sized organization with 1,000 users receives 21,000 help desk calls per year.
Jagex is unwilling to reset the password and send the reset to the email address that is associated with the account. I have tried multiple times to use their password recovery/reset screens and each time it is denied because we do not know the orignal password that went with the original creation in 2005.his email confirms that you have paid Jagex Ltd (billingsupport@jagex.com) $66.99 USD using PayPal. --------------------------------------------------------------------------------... --------------------------------------------------------------------------------...