Studying With. Completely agree here that it must be used as an adjective and not a noun. However, in the example he provided which shows the proper use, it reads âHe is a Chartered Financial Analyst/one of two CFA charterholdersâ.
incident management (IcM) What is incident management (IcM)? Incident management (IcM) is an area of IT Service Management (ITSM) that involves returning service to normal as quickly as possible after an incident, in a way that has little to no negative impact on the business.
This incident management model can be used by an organization to identify what processes it is already performing, benchmark against what others are doing (including third parties), identify where gaps exist, and highlight what interfaces need to exist between all the processes and all the participants.