Studying With. Completely agree here that it must be used as an adjective and not a noun. However, in the example he provided which shows the proper use, it reads âHe is a Chartered Financial Analyst/one of two CFA charterholdersâ.
incident management (IcM) What is incident management (IcM)? Incident management (IcM) is an area of IT Service Management (ITSM) that involves returning service to normal as quickly as possible after an incident, in a way that has little to no negative impact on the business.
The Incident Management Process About Incident Management. in service Management, an incident is defined as any event. which is not part of the standard operation of the service and. which causes, or may cause, an interruption or a reduction of. the quality of the service.