I wouldnât say customer service is a standalone skill or trait. But, when companies talk about important customer service qualities or skills, empathy comes up a lot. Previous articles have considered it as one of the key qualities in customer service.
The values in Table 2 show the upper limits of forces for vertical pushing and pulling. Examples of the use of vertical force are operating controls and hand tools. Such activities tend to be of a repetitive nature and physically more demanding than occasional pushing or pulling. Therefore, these tasks should be designed for considerably lower force requirements than those shown in Table 2.
Force field analysis is best carried out in small group of about six to eight people using flipchart paper or overhead transparencies so that everyone can see what is going on.The first step is to agree the area of change to be discussed.This might be written as a desired policy goal or objective. Force Field Analysis is used to support the decision making process by providing a detailed overview of the variety of forces that may be acting on an organisational change issue.