I wouldnât say customer service is a standalone skill or trait. But, when companies talk about important customer service qualities or skills, empathy comes up a lot. Previous articles have considered it as one of the key qualities in customer service.
The values in Table 2 show the upper limits of forces for vertical pushing and pulling. Examples of the use of vertical force are operating controls and hand tools. Such activities tend to be of a repetitive nature and physically more demanding than occasional pushing or pulling. Therefore, these tasks should be designed for considerably lower force requirements than those shown in Table 2.
For example, if the if the tool self weight is 50kg and 51kg of load tension is applied to the balancer spring then it will take 1kg of user effort to pull back the tool. This means a tool or piece of equipment can be positioned where ever it is required, and moved with the minimum of effort from the user.