I wouldnât say customer service is a standalone skill or trait. But, when companies talk about important customer service qualities or skills, empathy comes up a lot. Previous articles have considered it as one of the key qualities in customer service.
The values in Table 2 show the upper limits of forces for vertical pushing and pulling. Examples of the use of vertical force are operating controls and hand tools. Such activities tend to be of a repetitive nature and physically more demanding than occasional pushing or pulling. Therefore, these tasks should be designed for considerably lower force requirements than those shown in Table 2.
1 The deforming force may be applied to a solid by stretching, compressing, squeezing, bending, or twisting. Thus, a metal wire exhibits elastic behaviour according to Hookeâs law because the small increase in its length when stretched by an applied force doubles each time the force is doubled. Mathematically, Hookeâs law states that the applied force F equals a constant k times the displacement or change in length x, or F = kx. The value of k depends not only on the kind of elastic material under consideration but also on its dimensions and shape.