Scar tissue on the ear drum is usually caused by repeated ear infections. The scar tissue can lead to difficulty hearing and eventually ruptured ear drums. Surgery is one means of avoiding progressive hearing loss or ear drum rupture. No patients have reported taking Scar tissue removal (eardrum).
USCIS normally responds to RFE's within 60 days, however they do not have processing times on how long it takes them to respond. It can be longer than that. I would call the USCIS number: 1 (800) 375-5283 and submit a service request, if you do not hear from them soon.
Protection starts immediately after purchase and is available for undamaged phones in a member's possession. To avoid members purchasing plans after damage occurs, there is a 30 day waiting period to request repair or replacement of your phone. No, protection is only available for new mobile devices.