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An assessment process that serves as a diagnostic tool for determining what training needs to take place. This survey gathers data to determine what training needs to be developed to help individuals and the organization accomplish their goals and objectives. This is an assessment that looks at employee and organizational knowledges, skills, and abilities, to identify any gaps or areas of need.
Training can be done to freshly recruited individuals in the firm or even those who have stayed in the organization for a longer period. Development on the other hand is specifically concerned with improving the level of service delivery from veteran employees. Most employers consider employee training as a costly and unimportant expense to their companies. This is not the case because there are many benefits accrued to both the organization and the individual employee with this venture.