Above all, do n't be lazy. If you show the people who you are asking that you are able to troubleshoot and research in a logical manner, you're showing them you're a reasonable person who is worth their time to help. It's your problem and not theirs so the legwork is yours to do. Save your helpers as much time as you can, they're busy people.
Sobretot, no sigueu indolent. Si demostreu a la gent el que feu per resoldre i cercar una manera lògica, estareu demostrant que sou una persona raonable que mereix ser ajudada. Del contrari, el problema no obtindrà solució. Cal no fer perdre el temps a les persones que us estan ajudant.