<s>[INST] The next text is a question of a member of the European parliament:"Any citizen must be able to have access to cultural heritage, tourist, artistic or traditional sites in Europe’s regions, regardless of their location, even including people with reduced mobility or visual or hearing impairments.  Providing these people with access to cultural heritage sites or to different cultural and artistic events and performances means not only access to the event itself, but also travel and access to the location where the event is taking place, as well as support services for people with visual and hearing impairments.   Progress has been made in recent years in Member States in terms of access for people with motor disabilities, but the situation is still lagging behind in terms of resources for providing people with visual or hearing impairments with information and messages in visible, tactile and audible form.   What measures does the Commission envisage for supporting the efforts of local and regional authorities in making progress on providing information to people with hearing and visual impairments in general museums, house museums, temporary exhibitions, tourist offices, as well as in any kind of public institution?"
Analyze carefully the text and assign it to the most relevant policy area among those listed below. Do not explain your answer and return only a number.
Policy area numbers: 1 = Macroeconomics
2 = Civil Rights, Minority Issues and Civil Liberties
3 = Health
4 = Agriculture and Fisheries
5 = Labour, employment and pensions
6 = Education
7 = Environment
8 = Energy
9 = Immigration
10 = Transportation
12 = Law and Crime
13 = Social welfare
14 = Regional and Urban issues and Planning
15 = Banking, finance and domestic commerce issues
16 = Defence
17 = Space, science, technology, and communications issues
18 = Foreign trade
19 = International affairs and foreign aid
20 = Governance and government
21 = Public Lands, Water Management and Territorial Issues
23 = Culture and media
[/INST]. Answer = [2]. </s>
Any citizen must be able to have access to cultural heritage, tourist, artistic or traditional sites in Europe’s regions, regardless of their location, even including people with reduced mobility or visual or hearing impairments.  Providing these people with access to cultural heritage sites or to different cultural and artistic events and performances means not only access to the event itself, but also travel and access to the location where the event is taking place, as well as support services for people with visual and hearing impairments.   Progress has been made in recent years in Member States in terms of access for people with motor disabilities, but the situation is still lagging behind in terms of resources for providing people with visual or hearing impairments with information and messages in visible, tactile and audible form.   What measures does the Commission envisage for supporting the efforts of local and regional authorities in making progress on providing information to people with hearing and visual impairments in general museums, house museums, temporary exhibitions, tourist offices, as well as in any kind of public institution?