Never call without first knowing exactly what it is that you want. Know in advance what the desired outcome of the conversation will be.
Be direct when presenting on the phone. Don’t make them wonder.
Make a compelling sales pitch. Just make the sale and convince them as succinctly as possible. Three sentences presentation should suffice.
Never lie. They will find out. One can begin the conversation with “I am sorry but this is a social admission, and it is necessary because…”
Start with the case FOR your diagnosis and plan, then acknowledge countervailing facts. If they detect uncertainty, they will pounce and you are lost.
Anticipate and pre-empt obstacles. Figure out the roadblocks, address them, and have an answer for the objection before it is said (see blockers).
Be reasonable. Listen to them.
Don't tell them they are "wrong"
If they say you are wrong, or challenge your view point, be the bigger person, do not become confrontational. At the end you have to do what is best for the patient and good communication is necessary
Close the deal. Once you and the<unk> have agreed upon a plan, be very concrete in defining the next step. “I will admit them to telemetry."
Be pleasant. Get to know their names, chat and joke as the situation and time of day allow. Social niceties lubricate and facilitate these interactions.
Become involved in your hospital medical staff. The better your<unk>  know you, the more credibility and trust you will accrue.
When off service (Medicine, Surgery, ICU, etc) become part of the team. The more you invest, the more respect will be returned to you in future years.
Don't tell them they are "wrong"
If they say you are wrong, or challenge your view point, be the bigger person, do not become confrontational. At the end you have to do what is best for the patient and good communication is necessary
When off service (Medicine, Surgery, ICU, etc) become part of the team. The more you invest, the more respect will be returned to you in future years.
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