Gather ‐ Get SW in room,
Resources ‐ +/‐ security, tell attending will have to be gone, get pager/trauma coverage
Identify person we are talking about, myself and all people in room, identify level of understanding of what has happened already
Educated ‐ warning shot "I have some<unk> <unk> ." Don't wait too long before saying "___ has died."
Verify understanding
Inquire ‐ questions
Nuts/Bolts Give contact info
Give the family space to process; Be silent
SETTING UP the Interview
Arrange for some privacy, Involve significant others, Sit down.
Make connection with the patient.
Manage time constraints and interruptions.
PERCEPTION
"What have you been told so far?”
Assess receiver's level of health literacy.
INFORM
Briefly explain chronology of events leading up to death (or<unk> <unk> 
Avoid euphemisms
Knowledge
Allow receiver to ask questions.
Empathy
Say "I'm sorry."
Repsond and validate the emotions of grieving: NURSE
Name the emotion
"It sounds like this has been overwhelming."
Understand the emotion (empathize)
"I cannot imagine how hard this must be for you."
"I wish I had better<unk> ."
Respect the patient or family
"You are asking all of the right questions."
"You are being such a strong advocate for your [family member]."
Support the patient or family
"We will be here for you."
Explore the emotion
"What other things are you worried about?"
"Tell me more about what you're thinking."
Summary and Strategy
Acknowledge questions may arise after processing, establish your availability to be reached by social work in they have questions that come up when they see their loved one.
Leave receiver with social work. "I'm going to step out and let (the social worker) help you with the next steps"
Arrange for some privacy, Involve significant others, Sit down.
Make connection with the patient.
Manage time constraints and interruptions.
"What have you been told so far?”
Assess receiver's level of health literacy.
Briefly explain chronology of events leading up to death (or<unk> <unk> 
Avoid euphemisms
Allow receiver to ask questions.
Say "I'm sorry."
Repsond and validate the emotions of grieving: NURSE
Name the emotion
"It sounds like this has been overwhelming."
Understand the emotion (empathize)
"I cannot imagine how hard this must be for you."
"I wish I had better<unk> ."
Respect the patient or family
"You are asking all of the right questions."
"You are being such a strong advocate for your [family member]."
Support the patient or family
"We will be here for you."
Explore the emotion
"What other things are you worried about?"
"Tell me more about what you're thinking."
Name the emotion
"It sounds like this has been overwhelming."
Understand the emotion (empathize)
"I cannot imagine how hard this must be for you."
"I wish I had better<unk> ."
Respect the patient or family
"You are asking all of the right questions."
"You are being such a strong advocate for your [family member]."
Support the patient or family
"We will be here for you."
Explore the emotion
"What other things are you worried about?"
"Tell me more about what you're thinking."
"It sounds like this has been overwhelming."
"I cannot imagine how hard this must be for you."
"I wish I had better<unk> ."
"You are asking all of the right questions."
"You are being such a strong advocate for your [family member]."
"We will be here for you."
"What other things are you worried about?"
"Tell me more about what you're thinking."
Acknowledge questions may arise after processing, establish your availability to be reached by social work in they have questions that come up when they see their loved one.
Leave receiver with social work. "I'm going to step out and let (the social worker) help you with the next steps"
Delivering bad news
Penile diagnoses
Sponsorship opportunities
Effectively working with consultants
Sign out tools
Kaji Review Questions 
Explosive incident response
Software development