The<unk>  describes an individual's<unk>  of illness/injury and how healthcare treats them. Increasing focus on<unk>  is part of a move towards<unk> -centered care. It is often operationalised through metrics, a trend related to consumerism and New Managerialism.<unk>  (PX) is defined as the sum of all interactions, shaped by an organization’s culture, that influence<unk>  perceptions across the continuum of care.<unk>  has become a key Quality outcome for healthcare; measuring it is seen to support improvement in healthcare quality, governance, public accountability and, especially in the NHS in England,<unk>  choice. Measures of<unk>  arose from work in the 1980s and is now there use is now widescale. However, their effectiveness has been questioned and clinicians and managers may disagree about their use. There is a general agreement in the literature that measuring<unk>  can be accomplished using a quantitative, qualitative, or mixed-methods approach. When<unk>  is discussed in terms of<unk> s with health care services it is similar to<unk>  satisfaction. However,<unk>  is often reported in health research as also encompassing people's<unk> s of illness and injury outside of their<unk> s with health services, such as those<unk> s with family and friends, the influence of illness/injury over their capacity to engage in social activities or previously imagined futures, and even their engagement with the development of the guidelines that will inform their treatment. For example, researchers might report of the<unk>  of living with heart failure or other chronic illnesses.
Patient experience
Doctor–patient relationship
Patient group directions
Drug policy
Community health
Nursing Ethics
Component causes
Nursing ethics