If you use providers who aren’t in our network, the plan may not pay for these services. You have access to 
Care Managers. Care Managers are nurses or care coordinators who support your health and well-being by 
providing additional services including: acute and chronic-care management, telephonic and in-person 
health support, assistance in coordinating Medicare and Medicaid benefits, educational resources and 
workshops, and support for families and caregivers.  
To be eligible