Karen, I vote for sending out a press release rather than having disgruntled
and surprised customers go running to the press.  If possible, it should be
directed to metro/general assignment reporters rather than political types.

I think it becomes a more positive and manageable story if we're up front
and get our side out before it looks like massive consumer complaints
against a company that is posting hundreds of millions in revenue.  Without
an announcement, I'm afraid you'll get the story about the poor family who
has been trying to save money and is now facing huge utility bills that they
didn't expect and can't meet; with one, we may be able to get coverage that
is more thoughtful and looks at some of the legitimate reasons Enron had to
take this action.

Ken
----- Original Message -----
From: <Karen.Denne@enron.com>
To: <Jeff.Dasovich@enron.com>; <Susan.J.Mara@enron.com>;
<Sandra.McCubbin@enron.com>; <Richard.Shapiro@enron.com>;
<Janel.Guerrero@enron.com>; <ken@kdscommunications.com>;
<sgovenar@govadv.com>; <hgovenar@govadv.com>
Sent: Tuesday, May 29, 2001 8:04 PM
Subject: final, final letter to California residential customers


> we're still debating whether to issue a press release, but this is the
> letter that was sent out Friday...
> ---------------------- Forwarded by Karen Denne/Corp/Enron on 05/29/2001
> 10:01 PM ---------------------------
>
>
> Peggy Mahoney@EES
> 05/29/2001 09:15 AM
>
> To:   James D Steffes/NA/Enron@Enron, Mark Palmer/Corp/Enron@ENRON, Karen
>       Denne/Corp/Enron@ENRON, Steven J Kean/NA/Enron@Enron, Elizabeth
>       Ivers/Enron@EnronXGate, Mark Koenig/Enron@EnronXGate, Paula
>       Rieker/Enron@EnronXGate
> cc:
>
> Subject:  final, final letter to California residential customers
>
> Final letter.  We will hear from our customer service team as soon as we
> receive the first customer call.
> I will keep you all in the loop.
> Thanks!
> Peggy
> ---------------------- Forwarded by Peggy Mahoney/HOU/EES on 05/29/2001
> 09:13 AM ---------------------------
>
>
> Max Eberts
> 05/25/2001 11:12 AM
>
> To:   Marty Sunde/HOU/EES@EES, Elizabeth Tilney/HOU/EES@EES, Vicki
>       Sharp/HOU/EES@EES, Diann Huddleson/HOU/EES@EES, Peggy
>       Mahoney/HOU/EES@EES, Lamar Frazier/HOU/EES@EES, Kevin
>       Keeney/HOU/EES@EES, Marcus Dotson/HOU/EES@EES
> cc:
> Subject:  final, final letter to California residential customers
>
>
> Diann received the word from Marty to begin the de-dasr-ing process within
> the next few weeks.  Thus, we changed the last sentence of the second
> paragraph to reflect that.  For everyone's records, this is the final,
> final copy that received the necessary approvals and that our customers
> will receive in the mail.  Thank you.
>
> (See attached file: Calif_Residential_0524_6PM.doc)
>
>
>
>