Program evaluation using a patient opinion survey: one hospital's experience.
This article describes the development of a Patient Opinion Survey (POS) for hospitalized adolescents and adults at a private psychiatric hospital. In addition to patient satisfaction with treatment, patient perception of the importance of various treatment modalities (individual therapy, group therapy, medication, etc.) was also assessed. Results are discussed in regard to adolescent and adult differences in satisfaction, degree of satisfaction expressed by patients at our facility compared with degree of satisfaction expressed by patients in other institutions, and implications of patients' perceptions of the relative importance of different treatment modalities for future research.