Knowledge and information derivable from employees within an organization are often undervalued key resources. The risk in improperly managing these resources is usually underestimated and its impact not felt until the people holding the requisite knowledge to ensure that certain processes run smoothly within the organization leave. Sometimes, an organization may also be unaware of lost opportunities to benefit from the knowledge of its people, or for that matter knowledge in general, because of a lack of an open support system that encourages the sharing of expertise and know-how to other members within the organization.
There is clearly a need for a system for acquiring, sharing and managing knowledge and information within an organization.