Remote expert access systems may connect a client with an expert. For example, the client may call the expert to discuss a question.
Current remote expert access systems facilitate a client connecting to a specific endpoint identified by the client. For example, the client may enter a phone number of a particular expert or a phone number of a particular physical location, such as a phone number of a center of expertise. The remote expert access system may then establish a phone call or a video conference between a source endpoint that initiated the phone call and an destination endpoint specifically identified by the client.