An Internet of Things (IoT) may include several electronic devices or gadgets connected with Internet. Electronic devices are capable of understanding and processing data according to user needs. These electronic devices can effectively communicate with other devices or nearby systems. However, these electronic devices demand frequent and periodic service and maintenance. Failing to service or maintenance may cause serious hardware malfunction of these electronic devices. Conventional service and maintenance approach include manual activities such as getting connected to an appropriate call center, providing device related details and issues, lodging a complaint and following with follow-up calls to a technician. The above mentioned activities can be time consuming in nature and may take days or months to get resolved.