The first technician, if not mistaken her name is Sharon (after my images were taken, I asked her name), should introduce herself first and be more accommodating. We all have a stressful life but we still need to put up a friendly face and approach especially she's in the healthcare environment. If the patient is trying to point out something, it does not mean it's an "argument".  She shuts me off and immediately stood up and walked out and lead me to the waiting room and said "talk to my manager, I don't have time to argue with you because I have other patients."  She needs to have a better communication approach to patients. She made me feel stressed, discouraged, and irritated that this much awaited appointment (more or less 6 months of waiting) will not go through or will be a rough one.  It was hard to get the appointment for a Mammo and US to be done at the same day especially my insurance is HMO.  However, the manager I spoke to, I believe her name is Anita S., was very calm and very understanding. The important thing is she really listened and realized I have a point and didn't discourage me to continue the Mammo and US screening. I hope more healthcare staff are more like her and Donna, who took my US images - she was calm, gentle and nice too. While under Donna's care, I felt I was in good hands and that everything will be done properly.
LGH MAMMO