My experience with Dr. Roa was excellent. She is a wonderful clinician. My experience with the infusion department at Goodhope immediately following my appointment with Dr. Roa was not positive. The PSR carried on a loud personal conversation on her cell phone. We stood at the desk and waited for her to put this person on hold. She then asked us to verify personal information with her cell phone sitting in ear shot of this. I am sure this person would have been able to hear this. She made no attempt to mute her phone. After we were checked in and walked back, she returned to this call. As we left, she was again on her cell phone having a loud personal conversation. This is clearly how she spends the majority of her time at work. It's a terrible impression and I guarantee none of your cancer patients coming to receive difficult treatment  appreciate the lack of regard. I find the lack of protection of our PHI to be the most concerning part of the experience.
GH Endocrinology