I had no idea my appointment was with an IPad.  The aid on site was very kind and explained the process, was empathetic and understanding of my skepticism . That being said, the remote session could not have been more impersonal.   How could it not be ? It was designed that way. I considered it all a waste of my valuable time and   I will NEVER be back .  I would advise anyone close to me to stay far away from this advocate experience . This is not healthcare 
ACLF