The front desk ladies were not helpful. Said my insurance was not active. Called blue cross, they told your office their system was wrong I did have insurance. The supervisor was awful! I'm probably switching providers after having to deal with the front desk. They refused to call and talk with my insurance even after verbally confirming on my speaker phone that I had insurance.  My insurance had to call your office to tell them they were inputting my number incorrectly- using a o instead of an 0 or vice versa. It then worked!  The supervisor was rude, refused to help me and was extremely condescending. Even the doctor tried to get her to help me and talk to me and all she said was "this is our policy". I kept asking what to do to fix the problem- and she refused to help. Awful customer service. 
St. Charles 3310 Main Peds