You can NOT get through to call the doctors office. The phone system is a joke! In all honesty, you should just scrap it. You're put on hold so long, you eventually give up. Who has time to stay on hold forever when you're calling from work. I just wanted to make my 3 month follow up appointment, and inform the office that I had called my insurance company and that my new insurance WILL cover Aurora. I figure it will be quicker to drive over to the doctors office, then wait on hold!  It's not a recent thing with your phone system. Last summer when there was construction on the highway in front of the clinic, the exit ramp was closed and I was forced to drive 10 miles to the next exit.  I called to inform them that I was running late. I drove 10 miles to the next town, 10 miles back, parked and walked into the clinic before anyone answered my call. Like I said, the phone system is a JOKE. 
ALG Internal Medicine