I did not feel I was listened to at all. The nurse seemed like she was listening somewhat but the NP never even went over my results for my urinalysis, which I saw on the printout were abnormal. Luckily, I'm a Critical Care Healthcare provider so I was able to interpret them myself, but they didn't know that. Also, I went over the Provider notes and was appalled at how little she listed to me. Didn't listen to what I rated my pain at, didn't even put the correct location of my pain, never went over results with me, NEVER discussed the risks of not going to an ER with me. I NEVER acknowledged anything and she charted that I did. Obviously I already know the risks as I work in healthcare, but I also know the importance of reviewing the risks/benefits with the patient and ensuring they fully understand. Which, she didn't. And she's an NP. Not to mention the snotty check in people at the front desk. I've never been so shocked at an urgent aid before as a patient. The staff offered me no advice or relief of any kind. They wasted my time and money and there was no empathy from any of them. If a healthcare worker whose job it is to treat patients and care for people is seeking medical help, obviously they're in some serious pain. And the way I was treated seemed like a joke to me. I will never be back to that facility, and I will strongly urge my family and friends to find another place to receive proper medical care. The only saving grace is that, like I said, I actively work in healthcare so I know how things work. I went there for one specific reason, which voiced to them that I was fairly confident that's what was going on, and they just ignored it. So I'm just glad I was able to understand the risks, that I learned from school and all of the programs that I've done, because I certainly wasn't educated by the staff at all. And I feel it's important to note that I never mentioned that I work in healthcare, so this is how they treat patients who don't have the luxury of already knowing what's going on. They just leave them in the dark with no explanation and no idea what's going on, and leaving them worse off than when they got there. Shame. 
IC Oak Lawn