The interactions I had with Debbie in reception and Angie for my mammogram were excellent. Both were kind and caring, smiled and put me at ease. However another receptionist barked at the person behind me 'next person step forward'. Why not an invitation (I can help the next person) rather than a command? And then he asked 'what doctor referred you' without a hello. There are ways to say those things and sound friendly, but he just sounded like he didn't want to be there and did nothing to lower the stress level of people in the area. I was glad I had Debbie instead.
GSA SMA