Dr.. Arkema and her staff is always great. My complain is about the registration persons that did not want to walk in my daughter for her lab work "because insurance would not cover an office visit and lab visit on same the same day". We have private insurance but I know for a fact the person didn't even check our insurance. They made me waste a lot of time, and another unnecessary visit will now have to make. It's already hard enough to get a day off to make the doctors appointments for working parents. You have to take a whole day off because appointments are during working hours. 
Des Plaines 77 Rand Peds