I have already filed a complaint with the lead of the Greenfield urgent care regarding our visit with Megan Morgan, NP. Had a very disappointing and frustrating experience  with her. We took our daughter in on Friday night 1/26/23 who had what seemed like a pink eye, the left being worse. She also complained of a sore throat the night before and had a low grade fever. The medical assistant suggested a strep test which we refused because she was eating and drinking ok.. so anyway. Megan listened to her heart/lungs, checked her eyes and looked at her eyes and said she was going to prescribe antibiotic eye drops, to apply on both eyes. We went at Walgreens, picked up the medication, got home and opened it to find out it was an ointment. Called the urgent care which was closed as it was past 10:30pm at this point. Called her regular pediatricians office to see if the on call provider could change the prescription, the answering service transferred me to the medical staff line.. only to get another non medical person on the phone who took a message for the nurse and sent it high priority. I was if I didn't hear back in 40 minutes to call back. Went through the above again, since no one called me back. The second person took another message and said she was going to escalate the request, but this would likely get taken care of the next morning as the nurses can't change the medication and when i asked about the on call doctor she said yea no there's no doctor on call if it's an emergency to go to ER.  I had a crying and scared 4 year old and i had to be on the phone without resolving anything, all this was unnecessary and wouldn't have happened if Megan would've sent the drops she told us about  to the pharmacy in the first place. Feeling helpless that i couldn't help my daughter although we took her to urgent care to get help we got thru a long night. No one called in the morning either. I called the urgent care on Saturday morning and was transferred to a nurse named Tiffany who maybe had seen the notes of my calls and as soon as she answered she just went on to say the drops were called at the st Luke's Aurora pharmacy, no compassion whatsoever, not even asking or confirming if that location was ok since this whole thing had started the night before, simply rude and rushed! I told her to wait and hear me out, I explained that st Luke's was not the pharmacy of my choice any longer since there's pharmacies close to my house open. Asked that she changes the location from the 24hrs st Luke's pharmacy to Walgreens near our house, which she did. So to wrap this up, correct me if I'm don't but going to urgent care the only purpose is to get treatment more 'urgently' than waiting until the next morning. We waisted our time, had our daughter up late and at urgent care so late at night to get her help which we didn't get. It's unfortunate this happened to us but it shouldn't go unnoticed as no one should go thru this, especially when it involves a child. She caused us a lot of stress and my daughter didn't get treatment until the next morning, 12 hours later after she was seen. 
AHC84 PED UROLOGY