It was a mix up on my referral. I wish she would have attempted to call my doctor to correct the referral in order to start my treatment. I even brought the paperwork to show that the shoulder specialist that I saw the day before indicated it was shoulder impingement, but instead the therapist indicated she did not want to look at the paperwork and could not help me because the referral was for neck treatment. Instead, I left disappointed and called my primary doctor and they quickly corrected the referral. They even asked if I was still at the treatment center. I understand that a referral was for the neck, but any attempt by therapist would have made me less disappointed in this visit. I have been with this shoulder pain for over five months and have seen three specialist trying to find the cause of the pain. My doctor called me the next day and I have  new appointment for treatment at another location for shoulder pain. 
Royal PT