The receptionist was polite, as was the technician who did my ultrasound. The only complaint I have is that I've been an Aurora patient for 40 years. I've had ultrasounds many times before without problem. When checking in on 01/02/24, I was asked to sign a paper that said I would be responsible for charges if my insurance didn't pay for it. That caught me off guard since my ultrasound was minutes away. Since I've never had to sign a paper like this before, I can only assume Aurora had advance knowledge that there could be a problem with insurance paying. Aurora didn't give me advance notice of this so to spring it on me at the last minute caused me some concern. I kept an eye out for the claim & it was denied. Since I haven't been billed for it yet, I assume they need more information before paying it. The fact I wasn't given advance notice of this & then signing the paperwork minutes before my ultrasound caused stress that I didn't need. Patients need to know in advance if Aurora thinks insurance will reject a claim, not minutes before the test is scheduled.
AMCG Ultrasound