Waited 3 hours to be seen when there was only 2 other people in the waiting room when I arrived. No updates on timing or how long the wait would be. I sat in the room after triage for 1.5 hours waiting for the doctor and thought they forgot I was there as no one checked on me or updated me. I came there for ear pain and my sinuses weren't checked or evaluated. Staff was nice but poor communication and terrible system. Need to staff more doctors or APNs to assist with efficiency and time management. I would not recommend this immediate care due to poor communication, the wait times were not updated or communicated in any any, and didn't feel like I was evaluated thoroughly.
IC Beverly