The call center experience only gets worse and communicating with a health service provider should not be some long and cumbersome. You removed the message feature on LiveWell. If patients were writing too much, some controls could have been put in place (like not having 8000 characters for this even). but removing it is not the answer. Marta is the ONLY reason I am staying with your network. 
Lake Zurich 350 Surryse Family Practice