My wait time was over 20 minutes. I went to the desk and asked about it, and the person there said she would send a message to the back. However, before she  could do that the therapist from the back came in, picked up my folder, and asked the person at the desk if I was there. The desk person said yes she's over there, she's been waiting. This morning I went in my account and looked at the notes from the visit, and it shows that my appointment was canceled and then re-booked for the same day.
OT Lakeside