Doctor's office scheduled me for a follow-up appointment on a specific date as this contact was timing-specific due to my ramping into a new med.  The date scheduled was, apparently, in the middle of a planned vacation or other planned absence for the doctor.  The office did not realize this until a few hours before the appointment on the day of appointment.  Then they rescheduled me at "next available time" which was about six weeks later.  This wasted a half day of vacation time for me plus wasted more time working with nurses who communicated with a backup doctor about my med dosing ramp.  Ultimately, the decision was left to me and to wait for six weeks until my doctor could next see me.  Not a great customer experience... this was also clearly on the office, not the doctor.  Doctor Khan has always given me what I believe to be sound medical advice and guidance.  Much of the time, at appointments, he seems very rushed and sometimes cuts me off in our discussion.  Cost/efficiency of healthcare delivery is key, but so is care quality.
WMH Internal Medicine