I never managed to make contact with anyone on the Quick Care Video Visit on 1/1/2024 other than the initial Aurora triage nurse who took my original call. Her name was Amanda K and she went beyond the steps required to set me up on my iPad. We finally managed to get me on a wait list for a visit and, shortly thereafter, I received an email notifying me that I should join the visit with the provider. I clicked to join, was sent to a Zoom site, but was never able to connect with anyone for an actual video visit, and through the whole process of trying to get answers for my medical issue, I never spoke to anyone named Kristina Kronstadt. Sincerely, KMN
Quick Care Video Visit