This is a rescheduled appointment due to me being late about 15 min for my first one. I understand about punctuality because I am an RN myself. I was on call the night before and got out at 7am my appointment was at 930 I arrived about 15 min later due to traffic. I took accountability for my mistake and notified the front desk clerk (not sure if name, Lauren? Who sat by the wall) before I could explain and said I can wait until whenever at the office if there's a cancellation. She completely dismissed me and cut me off (even scoffed). She rudely rattled on with dates and tried to dismiss me. She didn't exemplify the positive attitude that a front desk employee should have.   However my next appointment I was greeted by a fabulous and kind clerk (afreen I believe) she definitely changed my experience for the better. Because of her I plan to come back to the clinic. She even scheduled my next appointment. She was wonderful.   The first face you see is the clerk/front desk. Any patient should be greeted in a positive way.   
Buffalo Grove 650 Lake Cook OB