I have been a patient here before and Dr. Wichman and Tara make a great team and no issues at that level for sure. Unfortunately, my knee surgery was re-scheduled 4 times previously from Oct. 2023 to Jan. 22, 2024. I was flexible based on my trust and past surgeries by Dr. Wichman. The internal team specifically that work with patients charts and upcoming visits for surgery prep caused at least 2 re-schedules based on missing my CT scan and then time to get implants in time for my surgery. I was called 3 days before surgery in December to remind me of a CT scan that I was never notified to have nor reminded of in previous pre surgery meetings. This could have saved some dates had the communication been sooner. I was also put out as the patient that should have known this to be in my chart and reminded of back in June to have the CT scan. Nonetheless, there were very disappointing calls that I had with a few team members to try and get the surgery pulled into 2023, with no luck. I had the surgery last week and went very well, however, I know have to pay a full deductible for 2024 versus having met it in 2023, which would have saved me $1500 my cost before surgery. I really vocalized my experience leading up to the surgery to make sure that this was at least recognized. I have never had a situation like this before and have gone through many missed commitments leading up to this surgery. I am extremely satisfied with Dr. Wichman and Tara, PA-C and will continue to see them for any future needs. They are excellent at what they do. I do think that there needs to be a more proactive approach of following on critical needs for the patient that can only be done with better communication. Thanks again.!
AMCMA Orthopaedics