I had an 8:00 a.m. appointment. (There was only one other person that checked in after me.) I was taken to the back by a tech in a timely manner. She completed her work up with me, including field vision test and dilation. I was told that Dr. Mary would be seeing me next. I waited in the room with the door shut for over an hour then proceeded to the front desk to leave because I had to get to work. It was now 10:00. A different tech came out and asked me to come back to the room, that Dr. had been taking care of an emergency and I was the next patient in line.  I understand that emergencies do happen, but some communication would have been nice. How hard is it to open the door and let someone who has been waiting that long what is going on?  Also, the sign on the front desk warning to plan for your appointment to take between 2 and 3 hours was NOT there when I checked in, so I didn't feel a need to ask how long it would be.  Dr. Mary told me in the future to let the front desk and the tech know if I had time restraints.  I'm not sure why that's necessary.  Especially when patients get reminded multiple times prior to their appointments to arrive 15 minutes early!!  To say this appointment left me frustrated is definitely an understatement. 
AHCK Ophthalmology