This was my first time seeing this provider. My primary doctor didn't have any appointments for months and my pain level was pretty high so I decided to see someone new. The appointment was scheduled for 3:20pm. I was on time. After about 30 minutes, I noticed everyone was getting called but me so I asked a young lady who was calling for another patient if she knew how much longer it would be for me and she just said zI was next. After another 20 plus minutes, I went to the check in desk to find out what was going on. They said it looks like they're getting the room ready. I sat back down and I could hear the gentleman at the front desk call back to inform the care team that I was waiting. I was finally called at 4:15pm. After getting my vitals checked, I waited some more for the doctor. About 2 minutes into telling her why I was there she said I needed to see an ENT doctor regarding my tonsils. So the entire appointment was a waste of time. She didn't even tell me how to deal with the pain and discomfort until I can see an ENT. I wasn't educated on maybe why this is happening, if it's common, should I be concerned…she gave me no information except go see a different doctor. I've had some horrible experiences at this office before and although this provider was pleasant, the entire office lacks empathy and professionalism. The staff is horrible and have no work ethic. 
Beverly 9831 Western Internal Med