I had to use the video call because I was turned away from the urgent care in my area. When I told them I had a cough, congestion, and I couldn't hear out of my ear, I was told I wasn't severe enough to be seen. When I filled out my information for my video call and checked the box about my ear, I was told I needed to go to urgent care (but I was rejected). I had to uncheck the box. I'm glad I did the video call though because I could wait at home and didn't have to sit with a bunch of sick people (if they were so severely sick, why weren't they wearing masks?). 
Quick Care Video Visit