Friendly, caring, and professional staff. I was running late due to the snow storm. I called to let them know that I was at a standstill in traffic and would be late (before my scheduled appointment time). I was informed to keep coming; I would be seen whenever I arrived.  That took so much pressure off of me at a time when my drive was very stressful, we were driving on ice on that stretch of highway.  I was told that arriving safely was the most important thing to focus on.  I was shown empathy at a time I needed it!
TP-Mammo