The process of getting my child to be seen by her primary care provider is always difficult. To my surprise I was able to get my child to be seen. We were there on time and I used the pre-check in feature on the livewell app. We got to the office counter and was told we were late. The lady who checked us in had an issue with keeping the appointment. After waiting a half hour we were seen. I do not understand why it is so difficult to get my child to be seen by her primary that has been her doctor since birth. Because of this my child tends to only see her primary once a year and urgent care is where we always have to go. Aurora needs to do better to make their doctors more accessible to their patients. 
AWS Pediatrics