One issue I had was that it wasn't clear what action would be taken after my virtual appointment & my follow up lab results were in.  I called customer care a while after I got my swab results & even she was unclear how long it would take before my prescription would be called in.  It seemed like I only got a call back because I called and she sent a message to the virtual provider pool.  Seems that once results are in, a prescription should be called in right away and a notification sent to let me know what's been done.  Especially on a Sunday when the pharmacy closes earlier.
Quick Care Video Visit