One of the office staff members, Jennifer, lacks customer service skills.  She does not listen, follow through, or have empathy.  It took 3 weeks for her to give me a new referral, and when talking to her(I was not yelling or disrespecting her) she had an attitude and hung up on me when I tried to ask why I was still waiting after 3 weeks.  When I called back she refused to let me speak to a supervisor and said the doctor was out of the country.  She claimed my HMO is a problem and why I didn't have a proper referral.  It was the first time in over 20 years of having it that I've ever been shamed or blamed for the type of insurance I have.  
Lindenhurst Pediatrics