No empathy for patient at all. Patient treated as cash cow. If this is how they treat a soldier or veteran, how are they going to treat civilians. As a soldier, I have no expectations of special treatments but only expect basic tasks or concerns be addressed for any patient or citizen walking through the doors of a hospital.  The call center is pathetic in addressing simple patient issues or concerns prior to appointments. No call notes saved or No proper communication or no relay of important messages provided from call center to the doctors office on behalf of the patient.  The doctor's office is least bothered to return calls or follow up with patient concerns. Keeps all important tasks till the last minute. Patient was proactive and reached out to the doctors office multiple times.  The chat feature in the LiveWell App is pathetic & does not allow communication between patient & doctor office. It only complicates things for both doctors office and patient.
Des Plaines 77 Rand Family Practice