Dr. Patel is one of the best doctors I have had, compassionate,  caring, a listener.   However, the nurse I had was not. It wasn't that she wasn't professional,  she was. She explained what she was doing as she stuck swabs in my nose and throat. It was her lack of reaction to anything I said. She could have said,  "I see." "Hmmmm." "Oh." "Mmm-hmm," anything. But it was silence. No friendly banter, no putting me at ease with small talk.  Silence can be interpreted in a lot of ways: "I hate my job." "You are a problem." "You are not worth the effort it takes to open my mouth and be nice." These are all negative messages that didn't have to happen.  This is a wonderful practice with a wonderful doctor, and an issue that needs addressing with the nursing staff.
Bartlett 1054 Norwood Family Practice