The virtual appointment went well. Aurora did not handle the prescriptions well. It took 2 days to get medication to me. In the process I was given false information about my prescription being ready multiple times and all it took was for Aurora to call wal mart in the end. My question is why didnt Aurora call wal mart right away after issues started? Why didnt they confirm right away? Why did I have to wait 2 days with discomfort after being placed as high priority? It was not a good experience. I should not have to verify a status for Aurora and continue calling the pharmacy. Aurora really dropped the ball here. Why wasn't a supervisor utilized earlier? Why was I told everything was good when it wasn't? Why wasn't anyone confirming the order being good to go for real? Aurora needs to do better. It was an unacceptable experience. What if I had been a child or elderly person waiting 2 days with a compromised immune system? I have never heard of the challenges I experienced. I give that portion of the process a 0/10. It was atrocious.
Quick Care Video Visit