Kim is very nice & takes the time needed to listen to concerns & explain. Her nurse however is very defensive and has an attitude. We have had numerous situations where we have went to the lab to get testing done and either the testing wasn't ordered or we weren't directed correctly where to go for the testing. This last time we couldn't be seen until the following day which is frustrating in itself so we did our labs first. I took off of work early from work so we could make it there before the lab closed. When we got there we were informed 2 of the 4 tests we wanted weren't ordered. I was super annoyed because we were trying to get to the bottom of why my son had been sick for over 18 days. I messaged thru my Live Well app that i was super annoyed and this lack of attention to detail was unacceptable especially bc it had happened numerous times before. Well the next day when we went in to see Kim her nurse started our visit out right away trying to prove to me one of the tests had been ordered almost accusing me of lieing. Like I told her and my son backed this up "the woman who did our testing last night said it wasn't ordered and was surprised that one of the other tests was ordered with this test not being ordered." Kim's nurse kept coming back at me stating it was ordered. Like I said her to her finally "I don't know why she told us this then. I'm the patient, I don't work for Aurora nor do I know how all your systems work, all I know is what I'm told and I'm irritated with everytime we go for labs things are messed up. I shouldn't have to go thru this." She did agree but still had quite the attitude. I do really like Kim and will continue with her even though I don't care for the attitude her nurse has. 
BUW Family Practice