While the experience and people who we saw were all good, I think it's incredibly rude that people are sent in to collect payment. Parents are worried and sometimes very scared and to have the hospital seem like it's more concerned with payment does not help the situation at all. Furthermore, while I am fortunate enough to be able to pay my copay in full, a lot of people can't drop hundreds of dollars at a moments notice and that added embarrassment of telling an administrator that you can't pay just makes the experience that much worse. The hospital and parents should be worried about the patients health only, and worry about payments after the patient is safe and fully cared for. 
SH ED