You can improve by making the emergency room a lot faster. I've gone to other hospitals where it's been a lot faster than what St. Luke's is. The waiting room is ridiculous. People galore hanging out there and it just needs to be done a lot faster. Yet at the same time, I realize you have to be correct on all the situations and so forth and waiting for a bed is ridiculous. Waiting four to five hours for a room, unacceptable. Thank you.
00 10LM