I HAVE NEVER BEEN TREATED IN SUCH A DEGRADING AND DEMEANING MANNER!  First Illinois Masonic has always been a top tier hospital who treats their patients with kindness and care. Like family. However this time HORRIFYING and psychologically damaging. I had piercing abdominal pain for three weeks. I went to emergency room. An employee treated me garbage the moment I walked in. Rude. Condescending. Raising her voice at me because I didn't know my doctors full name when it took her ten seconds to look in the system. I along with my partner was there for almost nine hours. She was very kind to everybody but ME. I felt it was discriminatory and harassment. Once I got in a room. This individual came in and demanded " I pay before I run out the hospital and stiff them on the bill. " She basically called me a criminal and thief. I reminded her I tried pay when I first arrived but she said pay later. I also reminded her I am attached to monitoring equipment and can she wait till I am done. She yelled at me " see! You weren't going to pay in the first place! You're trying to run out the door on us!" I was shocked….. hurt….. offended….angry….. and felt VERY threatened ….. and discriminated by this person. I told her to get the HELL OUT OF MY ROOM! I immediately told a nurse I needed to file a complaint immediately. The doctors and nurses were appalled at her behavior. They gave my all the contact information to make a complaint on this person to her supervisor.  She THEN went to the waiting room and started harassing my partner! Who had been there for nine hours by telling security he was " videotaping and photographing her. Security approached my partner who denied this and handed his phone to them and they said there are NO videos or pictures of her.  Security immediately and sincerely apologized to my partner. Both of them. They said they were just doing their jobs. Now my partner felt profiled….angry….hurt….offended and stated he was treated like garbage for just sitting there.  Mind you this all on security cameras.  I have spoken with the proper person in management.  I hope this person will never get the chance to do this again to a person in emergency room in pain Illinois Masonic is a top hospital who cares and loves their patients. And had served the community with dignity and kindness as long as I have been alive.  I hope my complaint is taken seriously about this individual. 
IMC ED