The front desk receptionists are always pleasant. This time was over and above.   As I was waiting to be called in for my doctors appointment, I overheard a conversation at the reception desk. Apparently a couple could not find the place they were supposed to give blood. The blood drive they were looking for was in the same complex. It appeared to be a return stop at the reception desk because they couldn't find the door they were supposed to enter for the blood drive. The guy was calm but the woman was loud and rude to the receptionists. They kept calm while trying to assist the two folks. They somehow determined that the blood drive was the next day! They told the couple. The couple eventually left with the woman still giving them a hard time - even though the couple had the wrong date!   Extra compliments to the two young ladies that endured the abuse. Tracy is the only name I know because she checked me in. I don't know the other young lady's name. They both represented Advocate in an outstanding way.
Chicago Imani Village 901 95th Family Practice