I did not care for being asked what my pronouns were. Please add an option in epic which indicates to not ask patients what their pronouns are. I do not subscribe to this ideology. Dr. Borsuk was objective and listened. I wish video visits were offered as I need to see him monthly. I live 45 minutes away from LGH.   Mary is a wonderful nurse. She listens and has exceptional critical thinking skills. She is an absolute joy and an asset. Please consider removing MA's. They do not have the capacity or ability to critically think. They act like robots. I received zero eye contact from the MA and I am not sure she comprehended what I was explaining to her. Mary on the other hand listened and wrote down exactly what I was explaining and we easily had a dialogue regarding my pain and history.   One more thing, Dr. Simon Adanin is an excellent physician. I had a wonderful rapport with him and I miss him dearly. Why did you remove him? This company is making poor decisions and is going to hell. I miss him, and it hurt my soul when I was notified of his departure.  Your actions have real life implications for human beings. I understand everything is about the almighty dollar now, but it disgusts me.  Think before you act, Advocate. 
LGH PNC