Scheduling this visit was super hard.  They had my son down as a new patient and not a follow up for a broken hand.  They were refusing to see him until Feb 28th.  I asked to be seen at the Hartford clinic and they scheduled us in west bend.  They did not look at his other appointments that day or consider drive time.  When asked to speak to a manager multiple times, we were denied by the ladies on the phone trying to schedule the appointment.  I was definitely not heard or listened to. The ladies on the phone would interrupt and speak over me when I was trying to explain stuff.
HAR Otolaryngology