I went to the Aurora walkin after a positive covid test. Upon arriving, there was myself and one other patient in the waiting room. I checked in and was taken back right away. The woman behind the desk was friendly and helpful. After being taken back a nurse came in and asked what I was there for and took some vitals. She stated the Dr would be in shortly to go over things that could help me while having covid. I waited for what felt like forever in my room. I had my grandmother with me because I was so sick I could not drive. I was miserable and very very sick, and was trying to be patient but when being so sick this is hard to do. I started to get a little upset when I heard staff outside the hallway laughing talking about what they would be doing later that night and that week. I kept checking my phone, just thinking they are busy, or maybe the other patient required more assistance so I continued to try and be patient. I checked my email to see what time I checked in and how long I had been waiting and at this time I had been waiting 32 minutes. It was me and one other person, why did I wait so long? After I was in tears and on the verge of walking out, all I wanted to do was go home and rest and I felt miserable, my grandma decided to go and ask how much longer it would be. When my grandmother returned, so did a NP who then finally took care of me. This is poor service, and the staff at this facility should be ashamed of themselves. I work in Healthcare, they didn't know this, but I knew the treatment they were giving me was wrong. I will NEVER return to the facility, and I will be seeking my medical care elsewhere. These medical professionals took an oath to care for patients and to receive this service is heartbreaking and absolutely disgusting. 
Marinette UC AMM