Overall she was very pleasant. The problem is scheduling.  My appointment was at 11:20AM. I received a text message at 10:20 asking if I arrived / to check in. I check in at 11:10AM. I was told at 11:20 that the provider was running 20-30 minutes late. I then was in the process of being taken back to a room and was told that it wasn't actually time. Finally when it was time to go back to a room it was 11:40. I sat there until 12:10, when I told the MA that if I'm not seen in the next 10 minutes I needed to leave. I walk out at 12:20 and ask for a refund on my copay bc I was going to leave when the provider was finally available. Exactly one hour.   I understand that all places are short staffed, especially in health care - but have some respect for people's time. If you expect us to show up early, we as patients expect some transparency as to what is going on. This wasn't an urgent care visit or an ED visit… this was a scheduled office visit. I was anticipating this to be a quick appointment because I was just establishing care with minimal complaints. I had a husband that was watching our 1 year old during his 60 mins lunch break so I could go to a 20 mins appointment.. a 20 mins appt that last 1.5 hours.   If you have a system to ask people to check in a hour in advance - maybe, there should be something that notifies us that the provider is running behind and there will be X amount of minute wait or the option to reschedule.   Again, this is a new provider for me - and ultimately she was very kind… but I'm not loving this as my first visit.  
WTA Family Practice