The only problem with the way things were explained was one of having a caregiver who spoke quickly and through a mask. To me this also sounded soft, but given my hearing issue, she may not have been as soft as I heard. I got the essence of what she was saying, but not the specifics. Care should be taken, please, with elderly patients that givers speak up and if quick speech is their natural speed, slow down. I'm not stupid, just have a hearing loss. 
Mayfair MR