It was terrible trying to get in before opening at 7:30. We were vary sick standing outside the door in below 30's temperature with extremely high winds. Some people come by bus and have no cars to sit in. Also, you don't want to lose your place in line. Children were out there in the cold, also. I've been out there in freezing rain and sleet before. We were so sick yesterday we were holding heads against the wall when we did get into the lobby to wait for very late staff to open up the door to urgent immediate care. Security guard reports she cannot let us in until 7:30. And, not a minute earlier. So. It's not her fault.  Advocate used to let us sit in the  small lobby very near Security, but they changed to this non compassionate procedure. My cough and chest got drier and worse from the frigid air. I arrived at 6:30 am to be first because I was so sick. I stood outside about half hour later because Security turned down other people keeping them out of the build. I know Advocate can treat their patients better than this.  Once I was seen by Dr. Burch, of course the service was professional, knowledgeable and thorough. She even checked my previous records and later called my PCP for medical clarification for correct prescription provision. Thanks medical staff. Dr. and nurses. Advocate please make some corrections about entry if just letting patients inside the heated outer door facing security.
IC Beverly