I am a T1D patient. I canceled an appointment w Dr O'Byrne in Nov 2023. At that time, her next appt was MAY '24 (!!). Dismayed but I took the May appt and asked to be notified if an earlier appt became available. On Jan 22 or so, I got a call from a guy saying there was an earlier appt for Fri Jan 26, 2024. I said "great" but - ugh - I had an all day work commitment that I couldn't get out of. The guy asked if I would be open to a virtual visit. I said YES! I was pleased with this option because my most recent labs showed an elevated A1C and I am having other issues I needed to discuss w Dr O'Byrne. So at my appt time I stepped out of my work meeting to log into the virtual visit only to discover there was no link or anything in the LiveWell app to log in to the visit (!!!). Then it dawned on me… the guy did not, in fact, schedule the visit as virtual. He had it listed as in person. I called the office & they confirmed they had no notice that the visit was virtual. Teresa (medical assistant) asked if I still wanted the visit virtually - I said yes. But I'm still at a work function & what was supposed to be a 20 min dr visit via Zoom  is now turning into something much longer. Teresa tells me to log in & she will tell Dr O Byrne I'm checked in & waiting. I WAITED ON THE ZOOM FOR ANOTHER 20 MINUTES - DR OBYRNE NEVER CAME TO THE ZOOM! At 245 I left the Zoom to return to my work commitment. The part that makes me angry is … after all of this, I got a call from the office about a follow up visit (as if the visit had taken place). I explained I never saw the Dr (and explained why). The girl on the phone then offered me the Dr next available appt which would be … AUGUST 2024!!!! Literally what am I supposed to do?!?! None of this was my fault. I have an urgent medical need. The girl offered me another provider in that office but also said "if you switch drs you can't switch back". Excuse me?! So I say ok fine give me Dr Obyrne next available appt. The girl says … wait for it … JUNE 18! (Sooner, cool, but what happened to August?!) I am undone by this entire experience and will be looking for a new practice all together. Patients deserve better than this. I deserve better than this. 
Merrionette Park 11600 Kedzie Endo