 I was seen by Dr. Jon K Carlson in the urgent care suite. I came in with lots of pain and dizziness from ear and sinus pressure. I explained my concerns, but he was more interested in ending his shift. The first thing he said to me was, "We're closing in two minutes, what's going on?" I apologized multiple times and he refused to acknowledge it. I came in 15 minutes before closing and I apologized to everyone, but explained that I was in a lot of pain and was dizzy. He barely put his instruments in my ears to see if there was an infection or inflammation. When he touched my face and asked, "does this hurt?" I said that it did and he ignored it, said, "Okay good" and moved on. He then left to talk to the nurses in the hallway and they all began making fun of me, laughing loudly, and making comments about how irritated they were that I was there. I was extremely embarrassed and frustrated. If I had known that I would be treated that way while I was in pain, I would have never come. He then wrote in my after care summary that "patient's Ear symptoms were improved" after I explicitly said that I was still in pain and nothing had improved. He said, "Okay, sounds good, take some tylenol and you'll be fine." He then, once again, indicated the time and that his shift was over and walked away without any closure. I cannot believe I'm going to be charged hundreds of dollars for a visit where a Dr. mocked me, didn't listen to me, and did nothing to improve my symptoms. This experience has made me lose confidence in Aurora's ability to uphold their respect tenant: "right to considerate, respectful care at all times and under all circumstances, with recognition of your individual dignity and personal needs"
Oshkosh Westhaven UC OWW