All the nurses that I encountered were wonderful. In the procedure room I loved that there was music playing, it was something that I could use to take my mind off of what was going to happen. The music was either turned off or down so low that I could not hear once the doctor entered the room. The "time out" prior to the procedure is wonderful to hear as a patient because it lets me know as a patient that it is being done and I can cham in if needed (which I never had to). This is only for the procedure portion of Southern Lakes: I love the clinical staff at Southern Lakes. The receptionists are ok, sometimes are a little short when talking to a patient, or just in general don't look like they want to be there. Not saying they have to be over bubbly or anything just a don't look like you have a stick up your butt (I don't know how else to say it). 
ASC SL Pain