The receptionist called my emergency contact instead of contacting me to cancel and reschedule my appointment. The receptionist informed my emergency contact about my appointment and the need to reschedule. When the receptionist finally called me, she stated that she got the numbers mixed up and said "my bad" as an apology. As a healthcare employee, I recognize that mistakes happen, however, the apology was extremely unprofessional.
LSMC Otolaryngology