Dr. Patel's staff were great. I was sent to the lab down the hall and the woman behind the desk was very very rude to us. I was told by dr's staff that they sent the order and i just needed to check in at lab. This woman said we needed an appointment, that an order is not sn appointment. My son tried to explain that we were told that the desk sent us and repeated what we were told.  She was extremely rude stating that SHE will make the appointment since we dont know tge differance between an appointment and an order. My son got a manager from the dr's area who responded but listened the the woman e plain very nicely how she was just explaining the difference. SHe was NOT. She was very very ignorant and rude until the manager came over. Then she had a security guard stand by her until after i was done with labs. My son felt that she was trying to intimidate him, but it didnt work. My son is a Police officet, actually both sons are police officers. One is a chief.  That was very unproffessional behavior on her part and the supervisor walked away smiling after speaking to the woman and never even  spoke with us after that nor offered any explanation why she spoke to us that way. There were several witnesses but the manager didnt bother to speak with anyone except the employee.  I am very upset and shouldnt be treated that way and my son repeated exactly what he was told by the dr's receptionist.  That lab person should definitely have been reprimanded and made to apologize in front of the same people she misbehaved in front of.  I may be seeking a different practice if Advocate allows employees such as that woman. I won't deal with her ever again. 
Orland Park 9550 167th 100 Internal Med