Unfortunately I've had more negative experiences than positive at this location. It is conveniently located about 20 minutes from my home so I prefer to go here than the walk-in by my primary however I feel at this location they don't take time to listen and jump straight to one test (strep) vs listening to the patient. They were in such a hurry to get me and my son out (think we were in the room for less than 10 minutes) that they didn't even wait for his rapid strep test to complete before sending us off. The only reason we were still there when it came back POSITIVE was because I requested a paper copy of our discharge (which was incorrect on my symptoms). When looking in the throat she said "oh it's a little red". both mine and my son's throats were fire engine red and I have white spots all over my tonsils. It felt like she was in such a hurry to move people through that they weren't taking time to ask questions nor assess peoples symptoms. I was also told that if we were positive for influenza that she wouldn't prescribe Tamiflu because it only lessens symptoms by MAYBE 12 hours and it's also expensive so we wouldn't want to pay for it. First of all, symptoms are typically lessened by 1-2 days. This woman has no idea what 1-2 means for me. And honestly even if it was 12 hours, 12 hours is HUGH for me. To say it's expensive, she has NO CLUE what insurance I have nor my financial ability so that was completely degrading and unprofessional. I was told results from our test would be in live well by the end of the day. As of 10am the following day they still were not loaded. When I called about the results the lady said "no problem let me pull them for you". She was talking and then got very soft toned and said oh um I'm going to need to talk to the provider to see if she can pull your results. And said she'd have them call me. I see results are now loaded but honestly I'm not confident that she didn't toss the test when my sons came back positive. I truly hope that isn't the case but this is how much faith I have lost in your location as well we your providers.   My last experience: May 2023 I went in with terrible sore throat, pain in my ears and sinus pressure. They did a strep test and said nope, you are good. Less than a week later I was back in with a major sinus infections and double ear infection. Again, run a strep test and send people on their way only to get significantly worse and feel miserable in the process.   I believe that the team is probably being pushed to move patients through as quickly as possible but I feel that they are not worthy of practicing medicine. Asking someone if they answered all your questions but not really listening or taking the time.  
Paddock Lake UC