When I checked in the reception desk checked my insurance. She said it was inactive. She called BCBS as did I . There is some glitch where it is going to take 2-4 business days to investigate. While I was in extreme pain and nauseous, I agreed to pay cash as I HAD to see a doctor. The receptionist mad me feel like I was trying to scam her. I didn't appreciate that at all and she was not the least bit sympathetic. I realize there are people who may do this. I am not one. I felt like she could have been more understanding with me instead she made me to feel worse than I already did. I have worked at Jewel for 35 years and have never not been insured. I also understand she was doing her job. Maybe she can be more understanding when I repeatedly said there is no logical reason. I was also on the phone with my benefits department who couldn't explain why it was saying that while I was in the doctors office. I was extremely upset at the situation. My only complaint was her attitude towards me. No understanding, or compassion . She should realize sometimes things happen that are not the patient fault. I was very appreciative of the doctor seeing me that day. He was very nice and efficient. No complaints except your reception.
Des Plaines 77 Rand Family Practice