My experience with the therapists have always been phenomenal. My insurance offers free PT with ATI, but I always choose Advocate Condell in Gurnee because the one on one experience for the full length of my appointment and the results I get with certain therapists.  However Advocate needs SERIOUS work on their scheduling. My recent order for PT took over a month for an opening. The scheduler was only able to make two to three appointments until my first evaluation. And then my subsequent appointments were not at a desired time. I understand I only request to work with specific therapists, based on past experiences, but this is ridiculous. My spouse is also attending PT at Advocate Condell in Gurnee and is having the same issues, over a month to get an appointment, only two initially scheduled, and not a desired time slot for future appointments.  The staff at Gurnee is exceptional, please give them the tools to provide a better customer experience from the first phone call on.
CND GUR PMR