I waited 3 hours while a half a dozen people who came in after me were treated first. One of the attendants in the waiting room came over to me when I was on the phone and lied to me by saying I was upsetting other patients in the waiting area. When the woman closest to me said that I wasn't bothering her, the employee admitted that she was offended. I was talking about some items I saw on the news the evening before and saw nothing wrong with my topic of conversation.   She tried to force me to go into a room down the hall to continue my conversation or hang up. When I  told her I had the right to free speech, she back peddled and said she wasn't ordering me to do anything. I hung up my phone anyway. She was rude, bossy and unprofessional.   When I finally got to a room, the nurse and doctor looked at my issue and explained the course of action they would take. They neglected to tell me they were going on a break for 45 minutes so I laid there watching the clock, wondering when they would return.   When I came in on last Monday, the entire process and staff were much more professional and helpful.  I realize that different people have different personalities but my second experience was vastly different from the first. 
GSA CAT