We did not know until we arrived for the appointment that there was no doctor in the building at all. After that we found out that we would be "seeing" a NP but that it was all virtual! In addition to that, there were also no nurses present. While medical assistants play an important role in the field, they should NOT be the only faces you see when seeking medical attention. I also believe that while looking at my daughters ears, they inserted the divise too far into her right ear, leaving her with severe ear pain for the rest of the night. Due to all of these issues we will be seeking medical attention elsewhere from now on. 
ACGG