My fiancé and I had the WORST experience while going to the urgent care clinic. The receptionist was beyond rude and was interrogating my fiancé and I about the symptoms we had. We both felt so uncomfortable and unwelcome there because of her. She was not nice but was nice to all the other patients who came after us.   The nurse and nurse practitioner who I saw, were beyond kind. However, my fiancés nurse and doctor, were not. My fiancé had a bad encounter with all 3 people he interacted with that day. Very unacceptable.   I will not be recommending Aurora to any of my family or friends. My fiancé and I were sick for days and needed to be cleared by a doctor to go back to work with a note. That receptionist needs to be fired for the way she treated us, especially when we still were sick when we arrived. Very unprofessional and unwelcoming. No patient should ever have to deal with a horrible receptionist on top of not feeling well. This is why I go to Ascension instead. Unbelievable. 
Waterford UC UCB