The experience in the office was outstanding. My experience with the system to get an appointment or even a call back was less so. I called on Tuesday morning stating I was experiencing changed in my cardiac status that Dr Mao had told me to call about. I was told a nurse would call me back. No return call that day. I called back the following morning and was told the call back could take 48 hours but since I was on the line a nurse would talk to me now. After explaining what was going on she said I did need to be seen ASAP and that a scheduler would call me. No call back that day. On Thursday a scheduler called back and was unaware that u was to be getting an appointment. After she reviewed the notes I was finally granted an appointment that afternoon. I have been a patient of Dr Mao for several years and have total confidence in his care but this system needs changing. Cardiac patients do not need the added stress of being denied access when the doctor clearly stated to call with changes
Downers Grove 3825 Highland 400 Cardio