It took FIVE people to draw my blood. I don't have spectacular veins but I've never been poked so many times; probably twice at the most. Your lab space is freezing. Your staff is freezing. Sitting in that waiting space by the main doors is enough to send your veins into permanent hiding. I was shivering and the older woman next to me didn't dare take off her coat or hat. 
OSW OCC HEALTH 4