I was very disappointed with the check-in process.  When beginning to register at the kiosk, it says if you're experiencing any swelling to let the attendant know or call 911, so I walked over to a lady working in the end cube and told her I'm having an allergic reaction and my mouth and throat were swelling.  So she asked me if I was having difficulty breathing and I told her yes.  Well she told me to go have a seat and someone will call me, so in the meantime my husband was still registering me at the kiosk.  After about 5 minutes or so, I walked back over and got the attention of a lady standing behind the 3 cubed wearing a mask.  I told her what I'm experiencing and in 2 minutes or less another lady called me to a cube and got me checked in, and shortly after that a nurse named Gladys came and got me and took me to a room and began working on me.  Gladys and Dr. M (don't want to butcher his name) were totally awesome and professional and made me feel at ease.  Someone there needs to talk to the attendant who seemed to just kind of put me on ignore and showed no kind of concern whatsoever.  Again, she was sitting at the end cube and had straight shoulder length hair.  I called later to get some clarification on my meds prescribed, and an awesome nurse named Rose helped me and was totally professional and showed compassion like Gladys and Dr. M.  Someone needs to send that uncaring attendant back through training, or reassignment to somewhere she doesn't have to deal with checking in patients because she had no compassion and it came across as rude.  
Royal UC