My initial contact upon arrival to the hospital was with a concierge named Ray, I believe, who was curt, seemed irritated and bordered on rude. It was my first appointment at the wound clinic and I drove to the Pavilion (where he was stationed )as I was told to do by my Discharge RN the day before. I did not know where the Wound clinic was and realize I was anxious. Before I could get my explanation out, he interrupted me by speaking loudly, " if you listen, I will give you the answer." He gave me directions in a tone that was less than friendly and seemed irritated. Fortunately, my impression of the hospital was already positive as I was  an inpatient the 5 days before, however, if he was my first contact, it would definitely  not have been.  The concierge at the outpatient clinic, Marge, was a delight and certainly lifted my mood upon arrival. 
AWAMC HyperbaricWound