Dr. Gaethke is fantastic. She really goes above and beyond and is so sweet with her little patients. My kids both love her! She gives the perfect amount of advice on everything and I trust her judgement. However, everything else about this clinic in recent months has been an absolute nightmare from the changes in how scheduling works which makes it practically impossible to see our own doctor, to the terrible customer service, lack of communication between staff, and insanely long waits at urgent care (also due to your stupid scheduling).  I should not get turned away at urgent care due to a 2.5 hour wait AFTER BEING TOLD ON THE PHONE that I should come in, when I have an infant with a fever and then see later in my child's chart that the "mother chose to leave." It also should absolutely not take 3 solid months to get the nursing staff and front desk staff to figure out how to get me a completed, updated form for daycare when I literally asked for it while I was there in person. It's a requirement for the daycare to maintain their licensing to have current paperwork on file and it would be nice if the hospital system acted like they cared even a little bit about the child and their care outside of their little well visits. Again, Dr. Gaethke is amazing. Her nurse is also very sweet. Due to all of the other ways Aurora has been disappointing and frustrating me, I am looking into switching pediatricians to someone within the Childrens hospital network.
PWC Pediatrics