While the MD and RN care was excellent the front office staff and additional clinic staff was unacceptable.  1) Front office- did not give my son a choice to take his picture. They did ask my daughter which was great, thank you.  2) Front office- did not ask if I had a preferred date or time for scheduling additional appointments; told me my request for a Friday 3:00 was "unreasonable". Note an appointment was readily available.  3 Front office struggled with the fact i brought my 3:30 appointment only at 3:15 and that our 4:00 and 4:30 children were coming appropriately at 3:45. Staff was rude.  4)  my son was taken into his 4:30 appointment 30 minutes early and seen by the MD DESPITE me making it clear I would be in with my daughters at 3:30 and 4:00 and I wished to participate in all 3 visits. I subsequently missed the physician visit which was important for me to participate in. If the staff does not wish to see patients at 4:30 I suggest that not be offered. I have scheduled my son for a seperate date than my daughters for next year; this requires two 30 minute one way trips.This is our second year in a row an error has been made with my children's visits by non MD.  5) A staff member for Dr. Wampole (MA or LPN I believe- brown hair, glasses) had multiple issues. She interrupted the visit with my daughter with a knock that the physician even commented she thought it was an emergency. The knock was requesting "paperwork." I identified that the sports form would be completed but the general questionnaire that CLEARLY states is NOT for the medical record would not be completed at the visit as the questions are prompts that are discussed at the visit… which was in progress and the same questionnaires for my other two children wouldn't be done either as we were discussing with MD. Again these are prompts and NOT for medical record. This staff member then went to my MINOR child in the next room and told her she "would have to do the paperwork since mom wouldn't do it." This staff member made a similar snide inappropriate comment to my husband in the 3rds room.   I work in healthcare. I am sensitive to the needs for efficiency, documentation, scheduling etc. I am also very aware that things could have transpired much better!!!  
AWS Pediatrics