I came in suspecting that I had Covid.  I was given an RX for an antivirus with no explanation.  After travelling 40 minutes, to pick up the RX I was told there would be a $400.00 copay.  I didn't understand because my wife was also given an RX for an antivirus and hers had no copay.  We spent over 2 hours in the parking lot at Walgreens waiting for a call back to our inquiry.  We actually called Aurora 3 different times with a promise that it would be 10-15 minutes till they would call us.  The call never came!!!!  My wife and I were miserable as we both had Covid and only wanted to come home and get in bed.  We were also lied to by one receptionist who told us that the PA who prescribed my RX was in the office.  Come to find out, she didn't even work on Friday.  Finally in desperation we made another call and spoke with a very knowledge and kind nurse who explained the reason why I was not given the preferred RX like my wife.  It had to do with a drug interaction because I am taking Xeralto.  You know, all the, "I am so sorrys!" just don't cut it.  I am sorry that we trusted Aurora Health Center for our care in 2024!!!
Hartford UC HAR