The ladies at check-in were very helpful.  It is the first time I have ever used it since it has been an available option through the VA.  I do know they have to make other calls and things and it was close to closing time. The ladies and the Doc were great.  The Doc made se arrangements for me to get in to see some eye people on Monday since my injury was a bit larger than normal and in my field of vision. No one seemed in a rush and they helped me through the whole process and even told me about the VA's note about an out of network pharmacy, I had no idea about and would have used had I not been told. Great team and great care.  
Lake Geneva WI LWI