While the actual visit went quite well, the ball was dropped in a couple major ways. They ordered a nebulizer for me to take home but neglected to order the liquid medications to put in the nebulizer. They sent two other scripts to the pharmacy but nothing for the nebulizer. I then called the clinic back yesterday and asked them to please order the nebulizer meds. The woman said it wouldn't happen until later in the day because they were "swamped." I asked her if she could please send the nebulizer med script to the Walgreens across the street from the Aurora clinic (on Ryan and Howell, near my home) and she said "yes." I just went to that Walgreens location today to pick up the meds and the pharmacy tech said the Aurora clinic sent it to the Walgreens on 76th and Cold spring (the pharmacy I had asked to use when I was in Urgent Care 1/1/24 because it was the holiday and they were open 24 hrs). Now I will not be able to drive over there until tomorrow because it's too late in the day and I'm still not feeling well. To me, this is completely unacceptable. I have had the nebulizer at home since Monday and still have not been able to use it. The nebulizer treatment I received in Urgent Care on 1/1/24 helped my breathing very much. Between the PA and the RN who evaluated me and gave me the nebulizer treatment, I would think one of them could have made sure that a script for nebulizer meds would have been sent over with the other scripts they sent. Then, adding insult to injury, the woman I spoke with yesterday (1/2/24) about where to send my script sent it to the wrong pharmacy, even after acknowledging my request to send it to the pharmacy near my home. I work in healthcare myself, but I see no excuse for these oversights that have delayed my treatment. Wherever the deficiency lies (whether it be inattentive or overwhelmed staff), I would ask that you please, please follow up with the caregivers and stress the importance of thoroughness and double-checking when writing scripts for patients and address those who speak to patients on the phone about accurately taking down information that the patient requests/shares. 
Oak Creek UC