My provider had an opening, due to an earlier cancelation. I was a last minute add on. However, no one informed my provider I was added on. I was roomed by a MA, had vitals checked, went over medications and allergies. The medical assistant said the doctor would be in shortly. After waiting a half hour I poked my head out into the hallway, I saw a staff member and asked if I was forgotten about. The staff person said she was sure the doctor was just running late. I said OK, sat back down in the room. After another half hour (now waited 1 hour to be seen), I stepped into the hallway again. This time a gentleman was there and I asked him if I was forgotten about. I told him I was waiting for Dr. Gracz, my primary. He said he will check. Dr. Gracz came in almost immediately apologizing for keeping me waiting. She informed me she wasn't aware I was there waiting. No one had informed her I was a add on waiting to be seen. Dr. Gracz got right down to business and took very good care of me. She answered all my questions, talked about 2 different options for my reason to visit today, and ordered appropriate tests. Dr. Gracz went over everything thoroughly. I have been seeing Dr. Gracz for a few years and have always received wonderful care. I will continue to go to Dr. Gracz. I hope I never get forgotten about there again. Upon leaving Dr. Gracz apologized again for keeping me waiting. 
STLAM Internal Medicine STE 135