My recent experience was unsatisfactory. While your LiveWell app offers check-in functionality, it lacks the provision of an arrival time. After contacting my physician, I was informed of an appointment at 11:30 at the walk-in urgent care. Upon arrival, I was informed that no appointments were scheduled and was instructed to sign in. Had I been aware of this requirement, I would have foregone pre-registering on the LiveWell app to avoid wasting time. Furthermore, the receptionist exhibited inadequate interpersonal skills. Such behavior would not be tolerated in my profession as a firefighter. Regrettably, this seems to be increasingly commonplace. I endured a nearly two-hour wait, only to be asked to remain for test results. Consequently, I missed my scheduled appointment with my doctor as I mistakenly believed using the app had secured my place in line.
Kenosha WI AKW