I know it was really busy, but our care provider did not listen to my son's concerns. He (13 year old) is experiencing pain in his heal and she diagnosed it with an Achilles strain before she even looked at his heal. Literally, she walked in and said "it's an Achilles strain because he plays basketball ". She may be right (I certainly hope she is) but she did not even look at his foot to make this diagnosis. She also told us to just put Voltaren on it, which I went out and bought before reading all of the labels, which say not to use for strains, etc and not to use it on people under 18. All of my previous visits have been good, but this one has certainly changed my opinion on immediate care here. 
IC Des Plaines