This is my second time dealing with an Advocate Immediate Care, and both have been awful.  I saw a triage nurse to begin with for upper left quadrant pain, which was the reason for previous visit.  After taking my vitals she stated that they could not/would not help me. That if it is painful enough that I would go to the ER. This was the same info I got last visit and told this nurse that my visit to the ER was unhelpful.  They made me wait for 4 hours and ran a test and said nothing was wrong and sent me home.  I stated to the nurse that something was wrong or the pain would not continue for moths with it being unbearable at times.  I insisted that they help me in some way, that I needed someone who cared enough to help figure out what the problem was.  She just continued to say that they will not be able to help that if it is truly painful that I would go to the ER.  She treated me like I was uneducated and was not intellectually capable of understanding her... I believe this is some of the reason that she did not try and help solve the problem.  Even in her notes in my chart it looks like I do not understand my own health history or what she is saying.  I completely understood that she wanted me to go to the ER instead of trying to help in the immediate care office.  She did not take the time to listen to me.  She did not care to understand what I had to say or take time to answer my questions.  I am displeased with her not caring, and her not listening.   My experience with the Advocate health care system has not been impressive.  I have had to switch to Advocate due to my heath insurance changing.  I have yet to find a Dr who will take the time to learn my name to listen to what I have to say, or to help figure out what the problem is that is affecting me.  This has been a frustrating two year, and bad for my. health as I try to avoid going to see Doctors or nurses at advocate.  I would rather be in discomfort than being told that there is nothing they will do to help.   Is it possible for you to tell me why they are not instruction to listen or to help their patients?  Please help me to understand.   
IC Des Plaines