The experience at the hospital earned 10 stars from me since every interaction from check in, to the nurses, anesthesiologist, and the physician who performed the colonoscopy were all very friendly, engaging yet professional. My concern is with the information that was provided prior to the colonoscopy. It was full of mixed messaging from the phone call on 1/25 with an admitting nurse who said I could have a light breakfast on Thursday to others who said I couldn't have anything to eat at all pre-surgery. (I believe I spoke with the receptionist and later a surgery nurse who tried to clarify this information with a two-word answer.  I also received information from Walgreens -- some that was on the bottle itself and two other lengthy handouts which were contradictory to the information that was on the bottle. I called again the day before the procedure since I really wanted to comply with the instructions and the nurse (I believe Nicole) referred me to the Aurora patient information sheet. I'm very familiar with the LiveWell app and did not see any teaching sheet.  She said that it was hard to find, but was able to add it to my chart. This was mid-day prior to the procedure and, while very helpful, it would have been much better if I had received this 3-days prior to the day before the procedure. I'd also suggest that the Aurora teaching sheet state that patients should follow this information vs the info from the pharmacy (Walgreens). This would have minimized a lot of unnecessary confusion and stress.  Also, it'd be helpful to have one information source with a phone number listed and with consistent information. The number that I saw on the app was for the surgery department I believe.   I'd also recommend that the teaching sheet with the patient checklist be made easily available to patients. And that the staff were aware of where it was so they could direct patients to that one source of information. Mary Jean Green   
A84SC GI