Or surgical process was disjointed. Had to come to hospital ( I live 25 mile away) to pick up supplement and pre surgical soap. Why not prescribe and pick up at local pharmacy? This has been my previous experience. Also got call the day before surgery to say Medicare had not yet approved and the day was a federal holiday. Surgery had been scheduled two months in advance. This was added stress for me.   On day of surgery, the presurgical room was just inside main surgical lobby. Constant coming and going with only a curtain to separate. Surgery ran late and though all staff was courteous, people were talking about my case in hallway and rushing to get started. The whole process was impersonal, rushed, noisy.   Surgery went well and doctor and PA and anesthesia  and recover room very professional.   Post surgical the open area prior to discharge , again the staff were efficient but not caring or friendly. I felt like I was being rushed to be "ok" and get discharged. I had been told I may need to stay overnight, but I was discharged at 4 pm after 9 am cervical disc replacement.   Caring has gone out of " care". 
CND DAS