Absolute horrible experience  I was seen by the Medical Assistant Rachel who seemed very nice and happy to be working there.  Rachel was with me for about 20-25 minutes asking me lots of questions, which I thought was normal given I was a new patient.   After Rachel left, I waited about 20 minutes and Dr. Moses came in.  Dr. Moses was abrupt  and told me she would NOT be my doctor as she was leaving Aurora.  I was shocked to hear this.  I asked her why I was not notified as I could have made an appointment with another doctor.  Dr. Moses state I should be getting a document or email stating she is leaving and that I would get this one day this week.  She said that scheduling did not know she was leaving when I made my appointment.  I replied that if someone knew between the time I made my appointment and now, why couldn't someone contact me?  Dr. Moses said they do not do that, which made no sense to me however Dr. Moses was rude and did not want to go into any of it with me.  When I said I wish I knew she was retiring, she jumped on me and said "I am not retiring".    She did not seem to even want to bother with me, and by this time I was ready to leave knowing this was all a charade of an appointment from that point on.   Dr. Moses left the room and brought back a print out of my last year's blood panel from Northwestern.   She acted like she was doing me a favor brining this to me, however I have that already as it was from January, 2023.  Dr. Moses said she would have the ladies at the front desk get me new appointments.    She said what do you need?  I replied that given I was new to Wisconsin I needed to set up with all new doctors per my Insurance, such as a neurologist, gynecologist and dermatologist   Dr, Moses said someone would set these up.  I asked her how they choose doctors for someone and she replied this was a small town and sometimes you have to wait a long time to see a doctor, plus the winter less people want to travel far to see doctors.  I had no idea what she was refencing. I could not wait to get out of there.  I then went to a desk where Dr. Moses told a lady Kathy (I believe was her name) that I needed new doctors.  The other 2 ladies sitting to Kathy's left tried to help Kathy as it seemed Kathy could not navigate the sites to find doctors.  I was given 2 print outs of doctors I could call.   Dr. Moses should not be a doctor and did not do anything. I am going to ensure my insurance is not being charged for this.  If anything I should be charging Dr. Moses for MY time.    This was horrible, and this is after I had already a scheduled appointment with Dr. Twardy.  In July, 2023 I researched and fouond Dr. Twardy was taking new patients so I set up an appointment for me and my husband, the appointments were not until December, 2023. I was told that doctors who are taking new patients only have so many they can take per month so that is why the long wait.  About a week before my appointment I was contacted by Dr. Twardy's office that she had to change my appointment due to a death in Dr. Twardy's family.  I changed the appointment to the following week.  When it came to my new appointment day/time, I had tested positive for Covid-19 so called Dr. Twardy's office.  I was told not to come in, and of course I was talking to a call center, not even the doctor's office.  It had been 6 days since I tested positive but I did not come in.  The call center said the new appointment would be end of March, 2024.  I could not believe this and mentioned how I changed my schedule when Dr. Twardy could not make my first appointment and how can it be I had to wait so long. I was told that was it.  So I made an appointment with Dr. Moses as I needed to get established with new doctors here in Wisconsin.    This has been an absolute terrible experience with Aurora Health Care AND with Dr. Moses.    I spoke to a lady at the front desk of the Burlington Hospital care center who had me speak to Piper, a nurse who was in charge of the entire place.  I let Piper know my concerns and how horrible this experience has been.    I do not want to be charged for this non-event.  I hope someone contacts me about this as I will write to the head of Aurora Health Care as well and my insurance company.  Susan Marron 773-551-3600    
BUC Internal Medicine