My experience with Dr. Katsma and her team was extremely disappointing. I felt a complete lack of compassion, and I'm beginning to suspect that our treatment may be influenced by our race. Finding a doctor as a black person is already challenging, and it's disheartening when concerns aren't taken seriously. My daughter, who has asthma, saw Dr. Katsma twice in the past year. When I tried to make an appointment for her online, it was too far out, and I needed her inhaler urgently. The nurse conveyed that the doctor wouldn't refill the prescription without an in-person appointment, despite my daughter being seen five months ago. Despite my efforts and frustration, they insisted on withholding the inhaler. Thankfully, we sought help elsewhere, and Bellin Healthcare treated us with the compassion we deserved. Dr. Katsma's lack of empathy, as reflected in numerous reviews, raises concerns about her suitability as a healthcare provider.
AMCMC ED