Two Things,  ONE:  Don't try and fix something that is NOT BROKEN.  TWO:  Think about your questions prior to asking your patients to reply.  One was real "loaded."  I will even ask YOU if the nurses communicated everything to the doctor?  I ask, were you there?  Was I there?  How could I give you an honest answer.  The doctor was aware of my visit.  The doctor had his questions, similar to what the nurses ask me.  To honestly reply, it could not be done.  Therefore, I could not give you a rating much more than I did yet knowing mahbe I was wrong or mabe I was right.  Thank you for giving me an opportunity to express myself to the unthinking of the individaul who made up this set of questions.  I ask you, "could it be neglectful not known what heshe wrote OR maybe heshe was looking selfishly for 'browney points' in their employment."   
IMCAR-VH