I had a horrible experience with the psr's , I was TOLD to put a mask on because I have covid , which I did not and knew that prior to my visit. #1 question should of been covid questions or maybe my name! I was never asked for my name , insurance or if I had an address or phone number change. Instead I was told I had a 40 copay! Then as I was speaking to my daughter stating they didn't know me that's when Melissa (psr) told me she was ashamed to know me ! With other patients in the waiting room ! Before I knew what her name was my daughter very nicely went to ask what her name was after saying hi twice Melissa finally looked up from her call as she was discussing myself and my daughter to whoever was on the other line ! Even said to whom ever was on the other line that my daughter was standing in front of her. Now being that I once worked for the same manager (Susie Lawson)  as them and quit working for AMG in May of 2022, after working for Dr.Roden for almost 19 years! I have never met either of the PSR's so apparently I have been a topic of conversation in that practice. I was accused of been hostel by Melissa and I told her that would of been her coworker. I did not speak to their manager because I know nothing would of been done , I believe Susie encouraged them to speak to me the way they did and it was extremely unprofessional!! And I don't dare go to Susie boss Laila because I tried that prior to leaving and all my concerns fell on deaf ears. It's sad because I have 2 other family members planning to leave the practice, 1 due to "the dynamics of the front desk". I love my providers Dr.Roden and Kristy Lira and all of the med techs however the Psr's I had the bad luck of dealing with were absolutely rude and hostel , which is not a good combination when I was sick and couldn't breath !  I would like for something to be done about this, I would like a call back from someone to discuss this.  Debra Seppala 847 766 1454! 
Mundelein 3220 Route 60 Internal Med