First time visit, although we've waited almost 20mins from pass our appointment. The CN assign Lyn was the one took care of me. She's nice, just the first thing she did is ask for my payment card and was charged before even getting the service. Thought that's probably their standard protocol? Anyhow, when I get assisted. When we left, went home and some reasons I receive an email saying I have statement balance of 85usd from advocate which i paid first thing. I emailed back to clarify this charged Feb 2, 2024 and haven't gotten any response since,  i attached, submit the receipt for proof of payment. Says 48hrs to reply, I'll try to wait til tomorrow or call the number provided to see what's going on. I just don't understand that how you get charged first before getting assist, then be surprise that there's a balance statement showing not paid. How is that possible? In fact I didn't want to sound rude but, if this is serious case, should not be take care of the patient first before collecting? it's like in restaurants for example in my opinion. You have to provide food and service before getting paid for what owed.. thus far, wasn't a fair visit that's just my review for future reference and improvement. Hopefully I'll get response regards to my inquiry for payment. 
ACAH