My only complaint would be checking in. The lady at the front desk asked if my child had been there before and I said no, that her sister has but not her. She then asked for her name to register her, which is Maritza Martinez Lopez DOB 07/19/2010. She then said coldly "she has been here before" and I said no, she hasn't. The lady said she saw my daughter's name pop up, so then she asked if I lived on the street that was listed on that chart, I said no. Then she said "have you ever lived on that street" and I said no never. Then she said, I still think this is her..then she asked to verify my phone number, which was completely different than the number on that person's chart, and she STILL said "I still think this is her" then she asked if I lived in streamwood, I guess to try and make sense of her being right, and I said no! AND SHE STILL SAID SHE THINKS ITS MY DAUGHTERS CHART!!! I told her That I've never lived on the street she asked, that's not my phone number and I've never lived in streamwood so it's not the same person. She still went on to say she was going to merge the two accounts together. At that point the Assistant had brought us back. She just thought it was weird that someone could possibly have the same name and date of birth. I work for an oral surgeons office, it happens all the time. So anyway, we are in the room getting my daughter's physical. The lady at the front desk (sorry I don't know her name) she came into the room still to try and say she thinks it's hers because it's weird to have the same name and date of birth, and she said that the person got some sort of injection and I said that wasn't her. So then she was saying that someone could be using my insurance, so I asked if they had the same insurance and ID number on file, and she said "I didn't look into that". I'm just worried now that since she merged, or at least said she was going to merge the accounts, that someone completely different is now tied to my daughter's chart and it was just frustrating that she wouldn't listen that it wasn't my daughter. 
GSH UC