My mother was admitted initially stayed 6 days.  They discharged to soon and she was back the next day.  her first admission she was initially discharged (as she developed a new symptom of vomiting) with her IV still in her arm and her Tele Leads still on her body.  She was sent home with O2 that we were told would last 10 hours until the company came the next day to replenish and the O2 lasted 45 mins.  She had no O2 all night and her levels were at 86 until the Assited living took O2 from another area.   Unacceptable.  She returned the next day.  Dehydrated (vomiting) and stayed another 5 days.  She was consulted by Dr. Lee regarding her vomiting, and he said she was fine.  She wasn't.  They took her off her Pramipexole because of her creatinine levels but never gave her anything to replace it.  Past history would have told them that this is why she vomits. She stops eating and at 88 gets weak and I don't have to tell you the rest.  I have always had GREAT respect for the company I work for the people I work with but the type of care my mother received was unacceptable.  I feel so bad for the patients that don't know what to ask for, what questions to ask and have to live with the "teams" decisions.  This is so sad to me.  Had I not been there to pretty much demand that she be given her meds for GERD she would still be in that condition.   We always want to know "What can we do to improve our Satisfaction Scores"  I would start with better communication with our staff.  We have some GREAT team members and we have potential yet so much more work to do.  I hope this helps improve as I feel if we that work and love this company give feedback maybe things can and will change..
SS MS3