My appt was for 7:20. I was brought into the room about 7:15. At 8:05 the doctor still was not in the room. I went to the desk where several people were sitting and I said my appt was at 7:20 I have been sitting here for 45 minutes and she immediately said she will be in shortly she is just finishing up they had car issues this morning. I assumed she meant the patient who had the appointment before me. I have several problems with this. 1-If this patient was late by more than ten minutes they should have been told to reschedule. 2-I should have been told when I checked in that the doctor was already behind, when I should expect my appt to start, and given the option to wait or reschedule. At the very least I should not have been left sitting in a room 45 minutes past my appointment time with no one telling me what was going on. I thought they had forgotten about me. This is really unacceptable especially when you ask patients to be there 15 minutes ahead of their appointment times! I have a job also so you should be respectful of my time as well. It would be nice if an office manager could review your policies about late arrivals. Leaving someone sitting in a room for almost an hour is completely unacceptable. 
CSK Family Practice STE 106