The physician was excellent. The RN was not a communicator and fell short of my expectations and seemed irritated when I asked the same questions during our stay which was ..how much longer? While you may not have a response to that question, you can provide helpful information out of respect for people. We waited 3 hrs for a CT scan and then 2 hrs for the result. I think you should / can do a better job with wait times like this. The E.R. was not as busy as I've seen it , and everybody thinks it's OK to be in the E R for  12hrs...but I do not agree, and therefore would hesitate to recommend this line of care to anybody. Unfortunately some do not have a choice.  
SSH ED