I was put in a room and had to wait about 1/2 hour before the provider came in.  After he came in I complained about the long wait.  He appologized and said he had an emergency.  Whoever rooms a patient should check on the patient every 10 minutes or at least once!! to keep the patient updated on when he will be seen.  Don't just shove a patient into a room and be done.  This is unacceptable.  I realize that this deparment is extremely busy, but communication with the patient would matter.  I switched insurance and offered to pay the copay,  but nobody seemed to want my money.  (twice I tried to pay this)  So....don't bother sending me a bill for this.  Please tell providers to speak in language that can be understood by all, not in medicalese.  Who knows what a urethra is?  My wife knows and explained it to me because I didn't know.  I left my appointment still angry and not willing to comply with what the doctor wanted.  Gee, do you think this will affect my condition????  All, in all, not a good experience.  
AWS Urology