I had a reservation through LiveWell for 12:35. I arrived at 12:33. I didn't get attention until 2:10. I went to the desk twice to see if something was entered wrong. There were many, many people seen before me.  I was told by the receptionist, "Sorry, some people wait 2-3 hours. It's just the way it is." Then why would you promote making a reservation on LiveWell?? I was so frustrated.  Once I was finally seen by the medical staff, they assured me that waiting nearly two hours wasn't normal with a reservation. They also took wonderful care of my needs. 
Plymouth PUC