It took almost 2 weeks from my U of Wisc. surgeon requesting an approval for surgery for me to have a 5 minute test. One week of that was spent with the surgeon's office trying to communicate with the Advocate Heart Institute. The surgeon's office faxed their request for surgery approval to the Heart Institute on 4 different days without success. The only way to successfully communicate with your office was with a mailed letter. So a week of trying to fax, and then a week of waiting for a letter. Although the scheduler said she tried calling the surgeon's office, without an answer, when I gave her a direct line she should call, that never happened. I am appalled at the Heart Institute's lack of technical integrity and professionalism. 
Elgin Sherman 1435 Randall 201 Cardio