Every PERSON that I interacted with was courteous and professional.  There was a larger problem though, and it is a big one: arriving at ~01:30, it was 07:30 before i saw a practitioner. YOU DONT HAVE ENOUGH ROOMS OR DOCTORS. At least 3 cases in front of me left due to the wait time. This is a management failure. No matter how great your people are, if I spend 6 hours in queue to see them... I am having a bad experience. You don't need to fix the courtesy or professionality of you employees...you need to fix the availability and quantity.
IMC ED