The PA Lissette at the urgent care facility was very rude and my daughter and I felt as if she was insinuating that I was stupid for taking her to urgent care when she had nausea and stomach pains. This ended up being strep which was diagnosed being in the ER for over 6 hours. I understand the volume of patients that are seen in your facilities may be unmanageable at times, but I don't think the condescension was warranted. Everyone at the ER was wonderful and so caring to my daughter. They made sure to talk to her directly and explain in terms she and I would understand.
AMCSC ED