The nurse who returned my phone call on Tuesday, January 2nd was extremely condescending, unsympathetic, uncaring and had a horrible bedside manner. I wish I would've asked for her name. My daughter had just been in urgent care & was still suffering in pain and this nurse was not patient in answering my questions or addressing my concerns. Instead she brushed my worries off and tried to rush me off the phone. My daughter's symptoms are so alarming that the doctor referred us to a pediatric cardiologist & neurologist, but that nurse treated me and my questions like they were a bother to her. To be crystal clear, it is NOT the nurse we saw during our visit on January 3rd in office. She was wonderful! It was the nurse who returned my phone call on TUESDAY, JANUARY 2nd. I hope there is a way for you to figure out which nurse returned my call because she is in the wrong profession and should not be working with children or in the medical field. I have gone to this office for 15 years, with all three children, and never had a negative experience until I had to deal with that nurse. Thank you for allowing me to provide feedback. 
Crystal Lake 820 Terra Cotta Peds