Front desk staff might benefit from encouragement to make eye contact and speak up when speaking with patients.  I find it difficult to hear them when their head is down,  and need to ask them to repeat what they said frequently.  It is somewhat better with no masks, but could be better.  They are not rude but do not seem pleased when I ask them to repeat.  I have observed others having the same issues.  Thank you.
AMGHP Dermatology