I want to compliment the women working at the front desks and other staff members at the Naperville location for managing a difficult situation calmly and efficiently on Friday, January 26. The power had just gone out when I arrived. The staff met patients as they arrived and re-directed them to a different entryway, since the automatic doors were not functioning. The women at the desks signed people in by listing them on a sheet of paper. Other staff members propped open the automatic door leading to the medical area with an ottoman from the waiting area. After I waited a few minutes, Ramon's nurse came out and explained that we could either wait for the power to go back on or leave, and she would call us to re-schedule appts. next week. I chose to leave, and about 5 min. later I got a call that the power had returned and I could come back for my appt. with Ramon. I did just that and was able to get the care I needed.  Kudos to the staff whose creativity and calm helped to navigate an unexpected challenge.
Naperville 1508 Aurora ENT