Dr. Naran himself was wonderful, empathetic, and a great listener. But, his PAC that was working with him was dismissive and not empathetic. She had recommended we go to a particular company for getting a cranial reshaping helmet, and we asked how that compares to another particular company, and she immediately starting bashing that other company (very unprofessional).  She also mentioned that we should take the helmet off for an hour each day (which is normal protocol), but she said the reasoning was so that we can bath our daughter. Any healthcare provider should know that you don't bath a baby everyday unless there are particular circumstances (e.g. eczema). So that comment did her a disservice for her credibility. When we asked Dr. Naran the same question about comparing helmet companies, he was much more professional and went through the pros and cons of each company, which is what we ultimately were looking for. 
Park Ridge Yacktman 1675 Dempster Peds Plastic Surgery