It is always stressful going into an immediate care situation. Knowing that the doctor can only be with one patient at a  time, it would be so helpful and comforting for the nurses to "check in" on the waiting patients. I sat for 45 minutes alone and worried. I needed to go to the bathroom, but was afraid to leave because I thought I might miss my chance to see the doctor.  Or just to have the nurse see if I was okay or if I needed anything. Or to give me an update as to how much longer I would be waiting. I know that worse patients take priority, but just sitting and sitting, I started to feel abandoned. Meanwhile, I hear the nurses talking about their dogs, etc.  There's nothing wrong with that, but just 30 seconds of their time would have been nice. Secondly,  I could hear one nurse with a patient that did not speak any English. In trying to communicate she simply talked louder and louder sounding more and more annoyed. When someone else in the office offered to get her an interpreter, she declined...I found this completely unacceptable, especially since I am an interpreter!  Not in the language she needed at that time, but it was awful to hear her treatment/neglect of this patient.  This particular office is in the center of a heavily ethnic area. For her to have no coping skills for this person was amazing to me as I am sure it was not the first time she had this particular experience.  Very disappointing.
IMCAR-RL