Provider was nice and virtual was more convenient than having to take toddler to urgent care waiting room but I don't know if I'll use this method again because I found it frustrating that the patient/parent isn't allowed to message the provider or a nurse in the LiveWell app. Instead you have to call a general number and a call-center rep  takes your message to send to a nurse who gives a call back. I had a question about the prescription and then an issue with the prescription not being sent and it took all morning to get something simple resolved…that would have taken just one quick message to a nurse. 
Quick Care Video Visit