I did not experience any issues with my care provider or her assistant.  When I was called, the assistant only called my first name which correct.  I however monitor my surrounding whenever I visit the clinic.  Based on my experience last year at the lab area, I did speak with manager and security personnel before this visit.   The manager who took my name and phone number may give you information about our discussion.  Note: There were no issues with my doctor or her assistant.     
GH Ob/Gyn