It smelled very strongly like urine in the main waiting area and by the elevators. The stench was overwhelming.  Made  me questions how clean the hospital is.   The registration lady came to our room to ask for payment for copay. She took our credit card back to her office and then returned it. I did not like handing over my credit card and have it not in my immediate view. Also, she had questions about the name on the credit card, she came back to the room and asked while the team was attempting to do a throat swab on my child. All five adults in the room were actively coaxing and holding down my son to get a throat swab, including me and at the same the registration lady was asking me to show clarify the name on our credit card because she was confusing my husband middle initial for the first letter of our last name. Should I ever have to visit the ER again, you can just send me a bill and it will be taken care of at another date.    I agreed with what the doctors ruled out as a diagnosis. However, since there was no cause identified for my sons abdominal discomfort and fever, the discharge doctor explained it as gas/gi upset. I disagree and did not feel heard on this matter.  I would rather them just say, we don't know, it's probably just from whatever virus he has, then try to blame it on gas which was not what the clinical picture he had in my opinion. Again, I agreed that they accurately ruled out causes that would need any further treatment that we could not continue to provide at home. But when we were discharged, to tell me it was gas or bowel movement  issues as a guess made me questions if they were listening to our concerns and description of symptoms.  Other than that, I do think that everyone took time to explain things and verify that we did not have any questions or concerns. I do like the privacy of the ER rooms, it was quiet and comfortable.  And I know we were lucky to have a quick visit as the wait time was not that long. 
OL ED