The staff did not inform anyone how long it would take to be in the waiting room. They treated a senior very unfairly named Crystal or something like that, that she is there every day and they did not treat her nicely. They were not passionate, I mean, not even passionate. They showed no empathy towards anyone. Security guards pulled out a billy club on a patient that was highly emotional upset and she did not threaten them. And I felt very uncomfortable with this environment, even though I had two children at this hospital. It was horrible, horrible, horrible.
CMC ED