I did online scheduling amd chose the LG urgent care based on the short wait time. I was informed that it was approximately 35min. I showed up in 30min. We weren't even acknowledged as an online check-in. The receptionists were short and very unprofessional. During our 30min additional wait, the CSRs were talking poorly about other patients and making fun of the patients who were calling in. That was disgusting and quite frankly unethical. When we were brought back we waited an additional 30 or so minutes. I was clearly frustrated due to the fact my daughter who was being seen was extremely ill. When the NP came in I told her how long we had been waiting and she yelled at me. At this point I was so disappointed however I needed my daughter examined....which she BARELY did. My daughter was having trouble getting deep breathes and coughing a lot. She was extremely congested and said her throat and chest were hurting. The NP did a 2 MAYBE 3 min ENT exam and sent us on our way with no answers. I requested a flu, covid and strep test which u was denied. I also asked for nebulizer solution for our at home nebulizer and was denied. We had to return to the Dr the following day l (less than 24 hours) and thank god for the ta at Elkhorn Aurora. They tested Ava and did a breathing treatment and sent us on our way with answers and solutions and Ava is starting to feel better. I will advise all of my family and friends to steer clear of the LG urgent care at all costs. 
Lake Geneva WI LWI