I had an excellent pt, Taylor K, he did a great job. From his explanations to him listening to me and understanding what I wanted/ need from this experience.   My experience for my physical therapist was a 10.  The only reason I marked an 8 was from the receptionists,  I didn't catch her name but as I waited for my appointment I got to hear all sorts of remarks about each call they took. Really made me think about what sassy little remark was said about me after I left the office.  It was unprofessional,  uncalled for and kind of unpleasant to know that if I had to reschedule,  make an appointment or in some way contact the office that I would be gossiped about.  
PT BCO