I was talked over quite a bit, and couldn't express my medical concerns or issues fully or effectively. This seems to be an ongoing issue as of late with my PCP. Dr. Berry is thorough with charts, but I didn't feel she was truly addressing my concerns or me as a person. She is kind and seemingly compassionate and encouraging, but she doesn't seem to listen effectively. I wanted to talk about food sensitivities and perhaps get an allergy panel and couldn't get to that. I was planning to ask for support with losing weight considering this is the 3rd time she's referred to me as obese and she said we'd get to that too, and she never circled back. I didn't have an opportunity to circle back ot ask follow questions regarding my healthcare needs and that was really a frustrating and deflating experience. She also sent me for unnecessary testing. I just had by thyroid checked the month prior, and had been taking the wrong dosage for the last 2 weeks because my appointment to see her in December was cancelled due to her schedule change and she said she couldn't send me a new Rx without seeing me. This was 1.5 - 2 weeks after I sent a Rx refill request through the portal and didn't receive a response. My thyroid results would obviously be skewed since taking the wrong dosage for 2 weeks. She moved so quickly and talked over me so I couldn't express that effectively. I wasn't aware until I asked that I should check in up front after my labs in order to get my referrals. Then I was only given 1 out of 2 hard copy referral needed, as the lady up front said the referral was in the system and they shouldn't need the hard copy. However, when I called from the parking lot to make an appointment with the specialist I was told that the specialist preferred patients to bring in the hard copy because the referrals aren't always in the system like they're supposed to be. That means I had to walk back into the office in the frigid cold to get something that they should have just provided for me, and also which I had requested. I really felt unseen and unheard and that's not a good feeling when you're trying to get healthcare.  I appreciate that she referred me to specialists, but I know there's more for me that she could have done/be doing and now I have to wait and these issues are pushed onto another doctor who I'm sure will tell me to talk to my PCP about that (which has happened in the past). As I take the time to write all of this out, I hope that someone actually reads it and that things improve for me and possibly other patients who have experienced the same thing.
Olympia Fields 4001 Vollmer Famly Practice