There seems to be an issue with your check-in system.  I checked in with the attendant at the desk at 9:05AM for my 9:20 appointment.  I was told to sit in section 2, wait to be called and that I was all set.  When I sat down I received a notification from the live well app that I needed to complete my check-in.  I verified my insurance information and then sat waiting to be called.  At 10, (40 minutes after my scheduled appointment time), I approached the attendant to inquire about the status of my appointment.  I was told "oh you were suppose to check in with us!" Of which I explained I had done that at 9:05.  The woman I checked in with exclaimed that she had never seen me before!!! Okay- I get you see a lot of people and can't remember everyone but if you see that someone is waiting in the waiting space for a prolonged period of time, THIS SHOULD SIGNAL AN ISSUE! Clearly, there is a disconnect somewhere.   Ultimately, I'm upset that the attendants made it seem like this delay was my fault…when I'm pretty sure I followed the expected protocol.  
Park Ridge Nesset 1775 Ballard Family Practice