I understand this isn't specifically a pediatric urgent care, but I'd like to suggest more training for the nurse/medical assistants on how to talk to or work with young children, especially regarding performing tests or taking samples. The nurse/medical assistant that we worked with was kind, but did not use very child friendly language or seem to have much patience when my sick, tired, and overwhelmed three-year-old initially refused to have her temperature taken or have a covid/flu/RSV and strep tests done. He very quickly jumped to comments about having another assistant come in to help hold her down--and even just hearing this suggestion further upset my daughter. I had to mediate and ask about compromises of how things could be done in order to complete everything. I wished that he was more comfortable working with a young child and knew how to best approach her.  The nurse practitioner that we saw was wonderful and clearly had more experience and comfort with small children, and that part of the visit went much smoother. 
Edgerton WI EWI