I love my Dr, but I hate the new facility. First off it feels odd going into a strip mall to see my doctor. I feel like I'm going to TJ Maxx.   Second I do not like the openness of the lobby. I much prefer the segmented cubbies of the old facilty. I do not like announcing my personal information publicly. It feels like I'm checking in to a Vegas hotel. Very impersonal.  Third telling your patients to go to quadrant F room 27 feels like a processing center. The letters would be better replaced with the doctors names. It felt very much like an assembly line. I half expected a cattle tag to be attached to my ear.  Fourth, the tracking device was alarming. What's up next, chips under the skin to check in?!  Fifth, the lettered quadrants look like cell blocks. Literally it looks like walking into a jail cell block. Please put up some art work, plants, etc....something to personalize and warm up this place.  Overall, if the intention was to make the overall experience as cold, impersonal and unwelcoming as possible, it has been an overwhelming success. To say I dislike every aspect of this experience is an understatement. If Dr. Dhillon wasn't so wonderful, it would be a complete failure.   In closing my thought of mother in law who uses a walker, having to walk the length of these hallways is going to be an issue. I don't see how injured or physically challenged individuals are going to navigate this distance. 
South Elgin 486 Randall Internal Medicine