 MAIN PHONE SYSTEM IS NOT CUSTOMER/PATIENT  EFFICIENT. THE STAFF THAT FINALLY ANSWERS IS ALWAYS COURTEOUS, BUT GETTING THROUGH TO THE SYSTEM IS DISAPPOINTING.  This is not a reflection on the employees who are all dedicated to patient comfort and care it is a negative comment on the system, and whoever thought it was good for the Advocate operation. It is something management and the board of directors should  consider if and when the current contract, if any is due for renewal.
BTL Internal Medicine