Your phone system is HORRIBLE! I do not want to talk to someone in Illinois to make an appt when I am sick, I was offered an appt 2 months out! After waiting 2 days for a response I had to go directly to the clinic to make an appt to be seen, where I was given an appt for the next day.   Urgent care was not an option with a $200 co-pay vs $15 to see my PCP.  I have a PCP for a reason and it's not to be given the option of an appt 2 months out and be put on a call list or go to urgent care.  I feel urgent care for someone with a PCP should be used outside the normal hours of my PCP.  When I am sick I need to be able to contact my PCP office directly and let them determine if I need to be seen, not someone in another town or state, who knows nothing about me or my health and goes off a pre-determined list of options.  Im sure this phone system works good for making regular appts, but definitely not for patients that would like to be seen the same day for illness.  There needs to be a way to contact a providers office directly when needed.   I'm sure I'm not the only one that is frustrated with this phone system. Aurora needs to do better!
FDL Internal Med Pod A