The nurse (Naomi?) was absolutely marvelous. Promote her. Give her a raise. Ask her to train the customer service reps, your front line people!  Most of Advocate's people are caring smart humans.  Ask your boss's boss's  boss' boss to invite me on for a one half hour management consultant session on how to help the people you probably under pay and lack the auto solve "outside the box" issue. The overwhelming majority of them have the dedication to make Aurora great. Even my many doctors seems to agree to frustration with livewell.  You have one week to find someone with both brains and power.  I am researching the north shore system.  Jane Ungari 
CAC MRI