It was terrible and I felt completely disrespected. Seeing that I was on my way. I didn't feel the need to pre-check in. My father was in line 6 minutes after his appointment start time. There were two people in front of him. I learned that had I done check in and even though he was running a few minutes behind he still would've been seen the person at the front desk. Did ask if we could still be seen, we sat in the lobby for over 20 minutes to them be told we could not be seen. I wasted an hour out of my day and was disrespected and conversations escalated versus de-escalated. I have asked for different solutions and I have not received options that are conducive to fixing the situation. I have filed two complaints for this office.
PET RAC