I felt like the staff forgot about my Mom. There was a whole 2nd set of people/pt's who had come in, and the staff had started calling them and we were still sitting and waiting. I had to get up and ask, had she been forgotten about? Then we got called and had to sit another hour, because we had to wait for the solution, to take action. All the while…it was very cold and uncomfortable! The receptionist was wearing her coat!   My Mom's a dementia pt and became very anxious. Just not a good experience! The staff was kind, but I'm not sure, if I'd return.
PH-Pet