I would like to share that the success of my visits to the Aurora Cancer Center (Kenosha) depends solely upon the quality and skill level of the assigned pod nurse.  Nurses such as:  Patty, Jenny, Linda, Stephanie, Anita, and Donna exhibit such a high level of expertise, while at the same time demonstrate empathy, compassion, and a very genuine interest in how you are doing as a person AND as a patient.  These nurses deserve to be commended. However, my visit on 1/17/24 (Wed) went poorly and was not smooth.  I was assigned a RN, Nicole (sp?), and she could not have been any less engaged or less empathetic.  From the very beginning of my encounter, I felt she could care less about me.  She had great difficulty in finding a successful vein for my iron infusion.  She never once apologized for her troubles.  She seemed very dull, and I left my visit feeling as though she not only wasn't good at her job-but, also, as though she did not like her job.  She cared more about looking at her watch, and getting her lunch in, as opposed to giving quality care.  I've been a patient here for approximately 12 years, so I feel as though I have a decent gauge on good care vs. mediocre/poor care.  I believe this individual (Nicole) could benefit greatly from some training:  both skill-related (performing successful vein work) AND interpersonal skills (have a spark in what you do, show some personality, some empathy).  I hope that my feedback is beneficial in improving the care this individual provides to future patients.  She could really learn a lot from any of the above mentioned nurses.  Most of the care I've received here has been excellent.  I feel that it is because of this, a poor experience with this individual stands out so much.  
ACC - Kenosha