My mother is 92 and fell at home. We came in to check if her wrist was broken.  After 45 min I ask how long it would be and was told another 45 minutes to an hour.  After we saw the physician we had to wait for x-rays. We were told it would be 30 minutes for results. As we were waiting in the imaging dept we were told to move to the front lobby.  I told them no I was not moving her again she was in pain.  The x ray nurse was not understanding and was rude. Finally the nurse from urgent care came and took us back to a room to wait for the results and doctor.   I believe the front desk person did not check us in because when I asked how much longer she asked me my mothers name and DOB  5 x  if she was down on the schedule she would have seen it 
Cedar Creek CC