Service-oriented communications
Service-oriented communications (SOC) technologies are designed to be easily used in the context of service-oriented architectures. These technologies are generally software based and are built more like a business application than a traditional PBX business communications system. Service-oriented communications systems allow their services to participate in business processes. They make their services available to other business applications within and SOA and allow for reuse of the services. The goal of service-oriented communications is to enable business environments to build communications into their business processes, enabling more streamlined collaboration among people within the business.