Maladministration
Maladministration is the actions of a government body which can be seen as causing an injustice. The law in the United Kingdom says Ombudsmen must investigate maladministration.The definition of maladministration is wide and can include:

Delay
Incorrect action or failure to take any action
Failure to follow procedures or the law
Failure to provide information
Inadequate record-keeping
Failure to investigate
Failure to reply
Misleading or inaccurate statements
Inadequate liaison
Inadequate consultation
Broken promises