Establish and implement a process to identify grievance cases arising during the period covered by the report which may have been improperly and/or unfairly dealt with.
Sefydlu a gweithredu proses i nodi'r cwynion a wnaed yn ystod cyfnod yr adroddiad y mae'n bosibl eu bod wedi'u trin yn amhriodol a/neu'n annheg.