All paid and unpaid staff engaging with the public should be able to demonstrate that they have appropriate skills in the following areas regardless of the topics of advice provided by their service.
Dylai'r holl staff cyflogedig a heb dâl sy'n ymgysylltu â'r cyhoedd allu arddangos bod ganddynt sgiliau priodol yn y meysydd dilynol heb ystyried y pynciau cyngor a ddarperir gan y gwasanaeth.