All paid and unpaid staff engaging with the public should be able to demonstrate that they have a broad awareness of the issues relating to their key client groups.
Dylai'r holl staff cyflogedig a di-dâl sy'n ymgysylltu â'r cyhoedd allu dangos bod ganddynt ymwybyddiaeth eang o'r materion sy'n ymwneud â'u grwpiau cleientiaid allweddol.