Topics that could be covered in one meeting were now being discussed with individual beneficiaries over the phone on a case-by-case basis, which became an especially time-consuming task for our team.
Roedd pynciau y gellid eu cynnwys mewn un cyfarfod bellach yn cael eu trafod gyda buddiolwyr unigol dros y ffôn ar sail achosion unigol, a ddaeth yn dasg arbennig o lafurus i’n tîm.