processes for communication between internal stakeholders functioned well and attempts to address previous criticism of the external communications approach were partly successful.
Mae parch rhwng y naill ochr a’r llall a pharodrwydd i wrando ar safbwyntiau eraill yn rhan annatod o weithdrefnau cwyno llwyddiannus ac o ddulliau llwyddiannus o ymdrin â chwynion.