A trauma-informed, approach should be adopted by all staff in communicating with all residents including those displaying difficult and unacceptable behaviours.
Dylai'r holl staff fabwysiadu dull gweithredu wedi'i lywio gan drawma wrth gyfathrebu â'r holl breswylwyr gan gynnwys y rhai sy'n dangos ymddygiadau anodd ac annerbyniol.