In all cases, we expect drivers to treat passengers with respect and sensitivity, and to provide a clear explanation to the passenger as to why they have not been able to convey them.
Ym mhob achos, rydym yn disgwyl i yrwyr drin teithwyr â pharch a sensitifrwydd ac egluro i'r teithiwr pam na fu'n bosibl iddo ei gludo.