When things do go wrong, people need to know that their concerns will be properly investigated and that the organisation will do everything it can to deal with them honestly and fairly.
Pan aiff pethau o le, mae angen i bobl wybod yr ymchwilir yn briodol i’w pryderon ac y gwnaiff y sefydliad bopeth o fewn ei allu i ddelio â hwy mewn ffordd onest a theg.