Revise the informal (stage one) and formal (stage two) stages of complaint handling, to ensure patients and staff know which actions are taken at each stage.
Adolygu camau anffurfiol (cam un) a ffurfiol (cam dau) y broses o ymdrin â chwynion, a sicrhau bod cleifion a staff yn gwybod pa gamau sy’n cael eu cymryd ar bob cam.