There are four outcomes which set out more detailed expectations for firms in areas that represent the key elements of the firm-consumer relationship, focussing on:
Mae pedwar canlyniad sy’n nodi disgwyliadau manylach ar gyfer cwmnïau mewn meysydd sy’n cynrychioli elfennau allweddol y berthynas rhwng y cwmni a’r defnyddiwr, gan ganolbwyntio ar: