NHS bodies (such as Health Boards, NHS Trusts or Special Health Authorities) are expected to provide a full response to all concerns and complaints raised by patients.
Mae disgwyl i gyrff y GIG (fel Byrddau Iechyd, Ymddiriedolaethau’r GIG neu Awdurdodau Iechyd Arbennig) ddarparu ymateb llawn i’r holl bryderon a chwynion sy’n cael eu lleisio gan gleifion.