기존에는 승차거부 민원이 접수되면 관련 내용이 각 기초자치단체로 전달돼 구(區)가 자체적으로 조사한 후 처분을 내렸다.
Previously, when complaints were filed against passengers, the contents of the complaints were forwarded to each local government, which was investigated by the district and imposed the punishment.