실증 분석을 위해 항공 서비스 이용 고객을 대상으로 설문을 실시하였으며 응답 자료를 바탕으로 partial least square(PLS) 분석을 통해 조절 효과를 검증하였다.
For empirical analysis, a questionnaire was conducted for customers using air services, and the moderating effect was verified through partial least square (PLS) analysis based on the response data.