최근 사회적인 이슈로 자리 잡은 감정노동자들의 고용특성을 직무불안과 집단응집성으로 규명하였다는 점에서 의의가 있다.
It is meaningful in that the employment characteristics of workers engaged in emotional labor, which have recently become a social issue, were identified as job anxiety and group cohesion.