learn this text:

 Dispositioning a lead as Unverified Lead will result in the following:

- The lead is taken out of the automated routing in the Genesys system.
- An "AM - Invalid Lead" activity corresponing to the chosen reason is created in CampusNexus for the student (e.g. "AM - Invalid Lead Sill In High School").
- The school status of the student is changed to "Invalid Lead".
- If the student is not assigned to an admissions representative in CampusNexus, the student is assigned to the agent who dispositioned the call.
- If the student is not assigned to an admissions representative in CampusNexus, all of non-closed, non-cancelled CampusNexus activities prefixed with "AM - " (i.e. admissions) will are reassigned to the agent.
- An "AM - New Lead Notification" activity is created for the agent in CampusNexus.
- Depending on the disposition, [TCPA Consent Retention](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns-dispositions-unverified-tcpa-retention) logic may apply, resulting in the consent being removed and the lead being DNC'd in CampusNexus.
- If TCPA Consent was not given originally and not obtained by the agent, or was removed due to [Retain TCPA Consent Logic](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns-dispositions-unverified-tcpa-retention), the [Do Not Call Disposition](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns-dispositions-dnc) logic is applied. This may also happen for some dispositions where TCPA Consent is automatically removed due to [TCPA Consent Retention](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns-dispositions-unverified-tcpa-retention) logic.

​​Unverified Lead - TCPA Consent Retention​

Some Unverified Lead dispositions are configured to not retain TCPA Consent on file. Currently the following dispositions do not retain TCPA Consent (in other words, the consent will be set to "N" for all 6 consent school fields in CampusNexus).

| ​​​​ \*\*Disposition​\*\* |
| --- |
| Does Not Remember School Inquiry |
| ​Bad Name/Phone Match |
이 문자를 받습니다: 리드를 미확인 리드로 처리하면 다음과 같은 결과가 발생합니다:- 해당 리드는 Genesys 시스템의 자동화된 라우팅에서 제거됩니다.- 선택한 이유에 해당하는 "오전 - 유효하지 않은 리드" 활동이 학생에 대해 CampusNexus에 생성됩니다(예: "오전 - 고등학교에서 유효하지 않은 리드 실").- 학생의 학교 상태는 "유효하지 않은 리드"로 변경됩니다.- 학생이 CampusNexus에서 입학 담당자에게 배정되지 않은 경우 해당 학생은 전화를 처리한 상담원에게 배정됩니다.- 학생이 CampusNexus에서 입학 담당자에게 배정되지 않은 경우 "AM - "(예: 입학)이 앞에 붙은 마감되지 않았거나 취소되지 않은 모든 CampusNexus 활동은 상담원에게 재배정됩니다.- 상담원에 대한 "오전 - 새 리드 알림" 활동이 CampusNexus에서 생성됩니다.- 처분에 따라 [TCPA 동의 유지](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns-dispositions-unverified-tcpa-retention) 로직이 적용되어 동의가 제거되고 리드가 CampusNexus에서 DNC 처리될 수 있습니다.- TCPA 동의가 원래 제공되지 않았고 상담원이 획득하지 않았거나 [TCPA 동의 유지 로직](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns-dispositions-unverified-tcpa-retention)으로 인해 삭제된 경우, [통화 금지 처분](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns-dispositions-dnc) 로직이 적용됩니다. TCPA 동의 유지](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns-dispositions-unverified-tcpa-retention) 로직으로 인해 TCPA 동의가 자동으로 제거되는 일부 처분의 경우에도 이러한 상황이 발생할 수 있습니다.미확인 리드 - TCPA 동의 보존일부 미확인 리드 처리는 TCPA 동의를 파일에 보관하지 않도록 구성됩니다. 현재 다음 처리는 TCPA 동의를 유지하지 않습니다(즉, CampusNexus의 6개 동의 학교 필드 모두에 대해 동의가 "N"으로 설정됨).| \*\*처분\*\* || --- || 학교 조회를 기억하지 못함 || 잘못된 이름/전화 번호 일치 |