learn this text: Dialer Schedules

Dialer schedules are configured in the dialer configuration in the Genesys system and put restrictions on w​hen leads can be routed by the dialer system based on the time zone assigned to the lead. The time zone is assigned based on the student's UTC Offset determined by [Lion API](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/Lion.aspx) from [Student Geolocation](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#student-geolocation) rules and is stored on the contact record in the contact list associated to the dialer campaign to which the lead belongs.

Dialer schedules are also taken into consideration when scheduling Callback Leads and Dialer Leads in [Lead Calling Patterns](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns), as well as during the [Call Compliance Check](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#call-compliance-check).

The current mapping between student geolocation and dialer schedule zones is in the table below. The schedule times define when dialer leads start and end routing but are only given as an example as the business can request to change those at any given time based on their current operational strategies.

| ​​​​ \*\*UTC Offset\*\* | ​​​ \*\*Time Zone​\*\* | ​​​\*\*Leads Are Routed (EST)​\*\* |
| --- | --- | --- |
| ​​-5 | ​​​EST | ​​Mon-Sun 8am-8pm |
| ​​-6 | ​​CST | ​​Mon-Sun 9am-9pm |
| ​​-7 | ​​MST | ​​Mon-Sun 10am-10pm |
| ​​-8 | ​​PST | ​​Mon-Sun 11am-11pm |
| ​​-9 | ​​AKST | ​​Mon-Sun 12pm-11:59pm |
| ​​-10 | ​​HST | ​​Mon-Sun 1pm-11:59pm |
| ​​\\*All Others | \\*​​\ | ​​Mon-Sun 12pm-9pm |

​​

\\*If the ​UTC Offset obtained by [Lion API](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/Lion.aspx) does not match any of the numerical values in the table above, the zone in the contact list is populated as blank and, as a result, defaults to the default dialer schedule.
이 문자를 받으세요: 다이얼러 스케줄다이얼러 스케줄은 Genesys 시스템의 다이얼러 구성에서 구성되며 리드에 할당된 시간대를 기반으로 다이얼러 시스템에서 리드를 라우팅할 수 있는 시기를 제한합니다. 시간대는 [Lion API](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/Lion.aspx)에서 [학생 지리적 위치](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#student-geolocation) 규칙에서 결정한 학생의 UTC 오프셋을 기반으로 할당되며 리드가 속한 다이얼러 캠페인과 연결된 연락처 목록의 연락처 레코드에 저장됩니다.다이얼러 일정은 [리드 통화 패턴](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#lead-calling-patterns)에서 콜백 리드 및 다이얼러 리드를 예약할 때와 [통화 규정 준수 확인](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/MCS.aspx?ovuser=afaa0398-6767-478e-8552-1f46c308486c%2Crdeliman%40ultimatemedical.edu&OR=Teams-HL&CT=1673555420665&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIyNy8yMzAxMDUwNTYwMCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#call-compliance-check) 중에도 고려됩니다.학생 지리적 위치와 다이얼러 스케줄 영역 간의 현재 매핑은 아래 표에 나와 있습니다. 스케줄 시간은 다이얼러 리드가 라우팅을 시작하고 종료하는 시간을 정의하지만, 비즈니스가 현재 운영 전략에 따라 언제든지 변경을 요청할 수 있으므로 예시로만 제공됩니다.| \*\*UTC 오프셋\*\* | \*\*시간대\*\* | \*\*리드가 라우팅됨(EST)\*\* || --- | --- | --- |-5 | EST | 월~일 오전 8시~오후 8시 |-6 | CST | 월~일 오전 9시~오후 9시 |-7 | MST | 월~일 오전 10시~오후 10시 |-8 | PST | 월~일 오전 11시~오후 11시 || 9 | AKST | 월~일 12pm-11:59pm |-10 | HST | 월~일 오후 1시~11시 59분 |\\*기타 | \\*\ | 월~일 오후 12시~오후 9시 |\\*[Lion API](https://ultimatemedical.sharepoint.com/sites/MCSUMAIT/SitePages/Lion.aspx)에서 가져온 UTC 오프셋이 위 표의 숫자 값과 일치하지 않으면 연락처 목록의 영역이 공백으로 채워지고 결과적으로 기본 다이얼러 스케줄로 기본 설정됩니다.