Upload 2 files

test_data.csv

@@ -0,0 +1,54 @@
+query,intent
+I'm interested in transferring to a different department. How do I apply?,HR
+I have a question about my paycheck. Who should I contact?,HR
+The store's checkout registers seem to be down. When will they be back up and running?,Tech Support
+I need to return an item I purchased online. Can I drop it off at one of your retail locations?,Returns
+The product I received doesn't match the description online. Can I return it for a full refund?,Returns
+I'd like to return an item but it's been a few months. Do you have any exceptions to your return policy?,Returns
+I noticed a price discrepancy between the shelf and my receipt. How do I get it corrected?,Product
+My order arrived but some items are missing. What should I do?,Logistics
+Do you offer an extended return window for the holidays?,Returns
+I returned an item last week but haven't received a refund. How long does that usually take?,Logistics
+The store's website is very slow and unresponsive. Is there scheduled maintenance happening?,Tech Support
+I'm moving and need to update my address for future deliveries. How can I do that?,Logistics
+Where can I find information on the nutritional content of your baked goods?,Product
+I want to make sure I'm buying responsibly-sourced seafood. How can I identify it?,Product
+How can I provide feedback on a product I recently purchased?,Product
+Can you provide information on the Employee Benefits Package?,HR
+I'm having issues with the in-store charging stations for my electric vehicle. Can you assist?,Tech Support
+I need to change the delivery date for an upcoming order. How do I do that?,Logistics
+Where can I find organic or gluten-free options in your stores?,Product
+I'd like to request time off work. What is your paid time off policy?,HR
+I accidentally ordered the wrong size clothing item. How difficult is it to return and exchange it?,Returns
+Can you provide an overview of the company's performance review process?,HR
+My package was damaged during shipping. How do I go about getting a replacement?,Returns
+I'm interested in learning more about your private label product line,Product
+Can you provide an estimated delivery timeframe for my recent online order?,Logistics
+Do you sell any reusable or eco-friendly grocery bags in the store?,Product
+I'm unable to download my digital receipts. Is there an issue with your document storage system?,Tech Support
+Are you hiring new members in the service department?,HR
+Can I return an online purchase to a physical store location?,Returns
+I'm concerned my package may have been lost or stolen. How do I file a claim?,Logistics
+Can you tell me which local/regional products you carry in your stores?,Product
+My loyalty card isn't working at the checkout. What should I do?,Tech Support
+I would like to return a product that I purchased because it's damaged.,Returns
+Can you provide more details on your shipping times and delivery service areas?,Logistics
+I would like to return a product that I purchased because it's damaged.,Returns
+Can I return an online purchase to a physical store location?,Returns
+"I purchased an item that was advertised as ""in stock"" but when it arrived it was backordered. Can I return it?",Returns
+I received a verbal warning from my manager. How can I appeal that decision?,HR
+I'm hosting a party and need recommendations for crowd-pleasing appetizers,Product
+I'm not satisfied with a service I paid for. Is there a way to get a credit or refund?,Returns
+I'm trying to use your curbside pickup service but I can't get the app to recognize my order,Tech Support
+I selected in-store pickup for my online order. How do I know when it's ready for me to pick up?,Logistics
+Can you provide information on the Employee Benefits Package?,HR
+I'm trying to place an order online but the website keeps crashing. Can you assist me?,Tech Support
+The store's inventory lookup isn't showing accurate product availability. Can you fix it?,Tech Support
+I'm considering taking a leave of absence. What are the eligibility requirements?,HR
+Are you hiring new members in the service department?,HR
+I'd like to know the cutoff time for placing same-day delivery orders in my area,Logistics
+The store's PA system seems to be down and I need to talk to an employee. How else can I get help?,Tech Support
+Can you provide more information about your sustainable sourcing practices?,Product
+What types of benefits and perks does your company offer employees?,HR
+I received an error message when trying to download the mobile app. How do I fix this?,Tech Support
+What's the timeframe for initiating a return or exchange on an item?,Returns

train_data.csv

@@ -0,0 +1,122 @@
+query,intent
+I need to cancel an order I just placed. How quickly can I get that processed?,Logistics
+I need to find some keto-friendly options for my diet. What do you suggest?,Product
+I'm trying to place an order online but the website keeps crashing. Can you assist me?,Tech Support
+How can I reset my password for the online account?,Tech Support
+I'm concerned the item I received is counterfeit. How do I go about getting it authenticated for a return?,Returns
+The store's wifi isn't working properly. Can you look into restoring the connection?,Tech Support
+Is there a way to get real-time updates on the status of my order during the shipping process?,Logistics
+I'd like to file a formal complaint about workplace discrimination. Who do I contact?,HR
+Can you tell me about any ongoing promotions or discounts on organic produce?,Product
+I'm getting an error when trying to redeem my loyalty points. Who can assist me?,Tech Support
+Do you have any options for temperature-controlled shipping for perishable items?,Logistics
+I purchased a product and it's damaged. Can I get a refund or exchange?,Returns
+I'm looking for recommendations on healthy snack options for my kids,Product
+I'd like to schedule a recurring weekly delivery. Do you offer any subscription services?,Logistics
+I received a notification that my delivery would be delayed. Can you provide more information?,Logistics
+Do you have a loyalty program I can sign up for to get discounts?,Product
+I'm having trouble with the barcode scanner at the self-checkout. What should I do?,Tech Support
+I received a damaged item in my online order. How do I go about getting a refund?,Returns
+I'm interested in learning about any internal job shadowing or mentorship programs,HR
+Do you have any recommendations for gluten-free products available in-store?,Product
+I have questions about the company's parental leave policy. Can you clarify the details?,HR
+I lost my receipt for a recent purchase. Can I still return the item?,Returns
+I received the wrong item in my order. How can I initiate a return?,Returns
+I purchased a product that was supposed to be on sale but I didn't get the discounted price. Can I get a credit for the difference?,Returns
+I'd like to make a return but don't have the original packaging. Is that okay?,Returns
+"My delivery was marked as ""undeliverable"" - what are the next steps I should take?",Logistics
+Can I get a rain check if an advertised product is out of stock?,Product
+I'm unable to leave a product review on your website. Is there a technical problem?,Tech Support
+Do you have any plant-based meat alternatives available in your stores?,Product
+I have a dietary restriction - how can I easily identify suitable products?,Product
+Can you clarify if there are any restocking fees for returns?,Returns
+Do you have any special deals or discounts on bulk items?,Product
+The quality of the produce I received wasn't up to par. What's the process for reporting this?,Product
+I'm having an issue with my timesheet submission. Who should I contact?,HR
+My package was damaged during shipping. How do I go about getting a replacement?,Logistics
+I accidentally placed a duplicate order online. Can I get one of them canceled?,Logistics
+I'm having trouble logging into the mobile app. Can you help me troubleshoot?,Tech Support
+What brand of nut butters do you carry that are peanut-free?,Product
+I'd like to receive my receipts digitally but I can't figure out how to opt into that option,Tech Support
+My loyalty card isn't working at the checkout. What should I do?,Tech Support
+I purchased a product and it's expired. How can I get a refund or replacement?,Returns
+I'm considering submitting my two-week notice. What is the typical resignation process?,HR
+I'm interested in applying for a job at your company. Can you provide information on current openings?,HR
+I'm looking to try some new exotic fruits. What variety do you recommend?,Product
+I forgot my username for the online customer portal. How can I retrieve it?,Tech Support
+Can you walk me through the steps to initiate a return for an online order?,Returns
+I'm planning to retire soon. Can you explain the steps for that process?,HR
+I placed an order a few days ago but haven't received a shipping confirmation. What's the status?,Logistics
+I have a question about freight shipping rates for a bulk order I'm considering placing,Logistics
+What steps can I take to file a complaint about product quality?,Product
+How long do I have to return an item I bought in your store?,Returns
+My grocery delivery contained items that were spoiled or past their expiration date. How do I get replacements?,Returns
+My item was delivered damaged. What documentation do I need to provide for a full refund?,Returns
+Can you reroute my delivery to a different address? I won't be home when it's scheduled to arrive.,Logistics
+I'm concerned about potential layoffs in my department. How will employees be notified?,HR
+I'm trying to make a mobile payment at checkout but the NFC terminal isn't working,Tech Support
+I received the wrong item in my order. How can I initiate a return?,Returns
+I'm having problems connecting my smart home devices to your in-store wifi network,Tech Support
+What are your best practices for maintaining food quality and freshness?,Product
+I have a question about my paycheck. Who should I contact?,HR
+I have a complaint about a co-worker's behavior. Who handles those issues?,HR
+What's the timeframe for initiating a return or exchange on an item?,Returns
+I want to update my 401(k) contribution. Who should I speak with about that?,HR
+What's your policy on returns for opened or used personal care items?,Product
+Do you offer any promotions on baby food and diapers?,Product
+I need to return an item I purchased online. Can I drop it off at one of your retail locations?,Logistics
+Can you walk me through the process for placing a pre-order for an upcoming product launch?,Logistics
+What are your best-selling grocery items this month?,Product
+Do you have any seasonal or limited-time products in stock right now?,Product
+How can I update my personal information in the employee system?,HR
+What types of frozen meal options do you have that are low in sodium?,Product
+My package says it was delivered but I never received it. What should I do?,Logistics
+I have a faulty product that needs to be replaced. What's the turnaround time on that?,Returns
+The store's security cameras appear to be malfunctioning. Who should I report this to?,Tech Support
+My online order won't go through - is there an issue with your payment processing?,Tech Support
+I have a question about your holiday shipping deadlines and prioritized delivery options,Logistics
+I'm looking to switch to a part-time schedule. What are the requirements?,HR
+I can't seem to access my account information on the website. What's the problem?,Tech Support
+I'm interested in applying for a job at your company. Can you provide information on current openings?,HR
+I would like to get an update regarding an order that I had placed yesterday.,Logistics
+I'd like to place a large order for my business. Do you offer any special bulk shipping rates?,Logistics
+Can you provide details on the company's tuition reimbursement program?,HR
+I'd like to exchange a product I bought in-store. Do I need to bring the original receipt?,Returns
+Which products are on discount this week?,Product
+I'm trying to schedule a large delivery for my business. Do you offer any special scheduling options?,Logistics
+How can I access and view my pay stubs and tax documents?,HR
+I bought something that didn't meet my expectations. Is there a way to get a partial refund?,Returns
+How can I update my personal information in the employee system?,HR
+I need to report an on-the-job injury. What's the proper reporting process?,HR
+I need to expedite the shipping on my order. Is there an option to pay for faster delivery?,Logistics
+I ordered an item online but it hasn't arrived yet. How can I track the shipment?,Logistics
+The touchscreen on the in-store kiosk is not responding properly. Can you send someone to fix it?,Tech Support
+I need to find some dairy-free milk alternatives. What options do you carry?,Product
+I'd like to provide feedback about my manager's leadership style. How should I do that?,HR
+I wasn't home for my delivery and now the package says it's been returned. How can I get it?,Logistics
+Can you tell me more about the origin and farming practices of your coffee beans?,Product
+I'm having issues with the in-store self-checkout kiosks. Can you provide support?,Tech Support
+I need to change the delivery address for my upcoming order. How can I do that?,Logistics
+There's been a delay with my order. When can I expect to receive it?,Logistics
+I need to request a reasonable accommodation for a disability. What are the next steps?,HR
+What's your policy on returns for opened or used personal care items?,Returns
+Can you explain the labeling on your organic and non-GMO products?,Product
+I'm having issues with my health insurance coverage. Who can assist me?,HR
+I'm having trouble logging into the mobile app. Can you help me troubleshoot?,Tech Support
+Do you offer any delivery or pickup options for online grocery orders?,Product
+I need to speak with someone in your HR department about a job application,HR
+I returned an item last week but haven't received a refund. How long does that usually take?,Returns
+I'd like to update my emergency contact information in your system,HR
+There's an issue with the electronic price tags - they aren't displaying the correct prices,Tech Support
+I can't access my order history on the mobile app. Is there an outage or issue on your end?,Tech Support
+I purchased a product and it's damaged. Can I get a refund or exchange?,Returns
+How can I reset my password for the online account?,Tech Support
+My delivery driver left the package in an unsafe location. How do I report that?,Logistics
+I bought an item that doesn't fit. What's the process for exchanging it?,Returns
+I'm interested in learning about any employee resource groups or affinity networks,HR
+I purchased a product and it's expired. How can I get a refund or replacement?,Returns
+Can you explain your policies around items that are out of stock or on backorder?,Logistics
+I'd like to set up two-factor authentication on my online account but I'm stuck on the setup,Tech Support
+I would like to change my password. Can you please help me with that?,Tech Support
+I'm trying to update my contact information but the website isn't letting me. Help!,Tech Support
+I need to make an update to my account information but the website keeps timing out,Tech Support