Is NOBODY wrong in the post ? POST : I get a ton of spam calls and am also have trouble hearing/understanding people on the phone, and so I make heavy use of Google's call screening tool for numbers I don't know, even if I'm expecting a call - it plays a clear message that asks the person to state why they are calling, Google transcribes it in real time and then I can read it and know if I need to pick up. 

Whenever I do delivery with any of the food apps, I type detailed directions for delivery to hopefully avoid a phone call. My building has a large driveway to park in, two large signs that are bright red with the name on it, and a 24-hour front desk person. All they have to do is pull in, drop the food at the desk, and be done.

Inevitably they will somehow not understand how to pull into the driveway, or insist that the huge lighted sign isn't actually there so they don't know where to go, or they'll just insist on calling me for some other reason. because I don't know the number that they're calling from, I'll use the screening service and often they'll just hang up on it and keep calling me back. I'll just keep screening it because I struggle to communicate on the phone and if they could just identify it to me that they are actually there by using the service which will transcribe the text to me, I can run right down and meet them. I also constantly monitor the app itself and when they are close, will often go down to the lobby so I am ready to meet them in person.

Today, I ordered breakfast and the person showed up 30 minutes before the app said they were supposed to, so I was not in the lobby and when I started receiving phone calls from an unknown number I screened them. The person repeatedly hung up on the screening service, and eventually just left the food at the desk. My front desk called me and I picked up because I have their number stored in my phone so I know it's them, and I went down and got the food. The lady at the desk said the driver was really irate about me not picking up the phone.

AITA? Phone communication is very difficult and o bend over backwards to provide contextual information ahead of time to make the delivery easy, and then also have a way to bridge the communication gap (transcribing call screening) and even pay close attention to the app, and still somehow the drivers are upset.

Because this person was mean to the lady at my friend ask, I went to head and adjusted the tip amount down to zero which I realized maybe an ass hole move on it's own, but what I really want to know here is if I am an ass hole for simply trying to use all of the technology options in front of me to optimize delivery and avoid a phone call. 

