Just a little back story, my son, (almost 3 years old) and my husband have both been going to the same barber for about a year now. We are always on time and always tip over 20%. Anyways, yesterday my husband calls and makes an appointment as soon as the shop opens for 1:30pm. So we packed our two little kids into the car and drive to the mall to find parking, lug out the double stroller and set off to the shop to make it for our appointment time (and we were on time)  only to be told “oh she took a cut and a shave so you’ll have to wait 1.5-2 hours, is that okay?” I responded “what the eff, that’s not what we agreed too?! we have a set appointment time!” Receptionist responds “yeah we don’t have any control over that.” I just roll my eyes and walk away. My husband calls and asks if they can guarantee a time for tomorrow and they just tell him “no, it’s a free for all” I just don’t get it. If you hate working with people, don’t work with people! I get that it’s somewhat out of her control but don’t you think she should have called and told us the appointment time had changed? 