* Booked the hotel through Hotels.com for 2 nights/king bed
* Thursday evening I book another night after speaking to clerk
* Used Hotels.com app and, by mistake, made a new reservation for 2 queen beds. Didn't know how to fix it
* Clerk told me it was no problem - she would change it in her system
* Saturday evening did the same thing as before, including the hotels.com snafu.
* Different clerk working. Explained what happened and what the other clerk did. Was told they had rooms and it would be OK
* Sunday @ noon got a call from the manager reminding me I had to vacate the room. Went to talk in person. Points made:
   * Hotel: All king beds are booked | Previous clerk had given me the best information available at the time (this was the only response; never wanted to address why the reservation was not fixed like before) | My reservation is for 2 queen beds | They will not cancel or change someone else's reservation even if made after mine | My issue is with Hotels.com
   * Me: Same previous mistake had already been fixed and I was told this would be OK too |The hotel should assume responsibility for the wrong info I was given by their employee| Someone that was booked after me and not yet in the room (been in the same room from start) should be inconvenienced.
* Logged on to Hotels.com app and made an additional reservation for a king bed room
* Then this:
   * Hotel: Hotels.com should not have made the reservation
   * Me: I don't know how the system works. I now have a paid reservation for a king bed that says it's guaranteed
   * Hotel: We are not Hotels.com and we do not have to honor their guarantees or their reservations
   * Me: You entered into a business agreement with Hotels.com. Renegotiate/cancel/argue with them. I have a valid reservation now
* She called Hotels.com, talking about them overbooking and passed the phone to me
* Hotels.com rep told me my reservation was valid, guaranteed and the hotel should honor it
* I told her I wouldn’t change rooms and she should call the police or her boss if she wanted me out
* The police arrived, asked me to leave, I packed, left to another hotel

**The "soft/interpretative" points:**

* Price difference between rooms for me was $2. No $$ incentive to cheat them
* The hotel gets up to 50% when booked through 3rd party vs. directly. $$ incentive to bump me
* I 've stayed at that hotel many times. One membership perk is free room upgrade
* If clerk told me he didn't know how to do the change in the system/if I thought he wouldn't do it, I could've fixed the reservation immediately with Hotels.com
* Not impolite/rude, but the manager -from the start- blamed me entirely. Never tried to apologize for the other clerk or admit they had made any mistake/responsibility or ask/bargain/negotiate with me
* She blamed Hotels.com for the valid king bed reservation