I work at a small chain restaurant as a server/waitress. Some information to know before hand is the hours of our restaurant change between summer and winter. This is because we don’t make enough business during winter, to keep open later. During the summer we were open 11am to 9pm. During the winter our hours became 11am to 8pm. We posted it on our door about the change of hours, but our boss refuses to change our hours on google. (I couldn’t tell you why.) This has been a problem most winter and most people are generally understanding about it. Tonight I had a woman and her husband come in at about a quarter after 8, (I had not locked the doors yet because we still had customers in the restaurant finishing eating) and I apologized to them stated that we were closed. She looked around the restaurant saying that we didn’t look closed. I explained to her that our kitchen closes up at 8 and that the customers still there were finishing eating. She looked a little angry at this point so I apologized again, and asked them if they would like to order some ice cream. (The ice cream machine is shut down by the servers not the cooks. I hadn’t shut it down yet, and I felt bad they couldn’t order food, so I wouldn’t have minded scooping the ice cream for them.) She huffed at me telling me that she wanted food not ice cream, which I totally understood, but then she started raising her voice. I don’t remember her exact words but it was something along the line of “Online says you’re open till 9. This is ridiculous. The only reason we came here was because we saw it was open online. You seriously can’t just take one more order?” I apologized and explained why the online hours were wrong as kindly as I could. She got even angrier and snapped at me again saying about the same thing as before just louder. At this point I was so exhausted with the situation, I asked them to kindly leave. She was steaming, but left finally. I felt really bad afterwards for driving away a customer. I feel like this whole situation could have been avoided if I had just taken her order and taken the heat from the cooks. I’m not sure I handled the situation correctly. I’m worried they will tell people about the situation and that some people will get the wrong idea about our restaurant. 

TLDR 
Woman and her husband came in after close because our hours were wrong online. I wouldn’t take their order because the kitchen had closed already. The woman got mad and I asked them to leave. Probably driving away their business for good. 