Is AUTHOR wrong in the post ? POST : Hi,

Due to a short-notice relocation I recently rented a storage unit at a local storage business.

Before I rented the unit I called the hotline and asked about storing motorcycles in an indoor unit. I was given the OK, but I figured this was bogus so I went ahead and visited in person. Turns out you cannot store motorcycles in an indoor unit (due to gas and other fluids) as I expected so I explained to the employee that I will be storing ~6 bikes in said unit for a short amount of time as I am expecting to relocate within 2-4 weeks. She said no problem, you just need an outside unit.

I paid my fees, paid for locks and insurance, and went on my day. I rode one motorcycle to the storage unit, placed it inside, and locked up.

Yesterday I had some free time so I rode bike #2 to the storage unit. I live in IL so the weather is pretty cold at the moment (27-31 degrees yesterday,) but the roads were clear enough to make the short trek.

I arrive at the unit and find that the main parking lot is plowed, as expected in illinois, but 20 feet from the gate leading to the outdoor units and the ENTIRE ground of the area housing area has a 1"+ thick layer of solid ice on it. Not snow - actual ICE. I put my feet down and slowly eased the bike over to the ice to confirm - yep ice. It was so slippery that I got stuck because my feet would just slip when I tried to push so I spent ~5 minutes rocking my bike back and forth to inch it off of the ice.

I took a picture of the ice on the ground, just to have it, went home and called the storage company. I explained to them that I cannot store my things and that I cannot remove my motorcycle so I would like a refund as well as ideas and maybe help removing my bike from their facility since it isn't well-maintained. I was told that they cannot give me a refund and they won't help me remove my bike - so they are essentially holding it hostage. I explained to them that if I attempt to move the bike out that the ice would potentially cause a spill causing damage to my bike or an injury to me. 

Am I the asshole for expecting some sort of help for being mislead? I feel as if they should do a better job of maintaining the facility and that I've been sold a service I cannot use. If I were an employee there I would explain to customers that the rear area is NOT plowed - especially considering that I specifically spoke to them about storing motorcycles there. I asked the employee about it and even she agreed that they sold me a service that they're not providing, yet still refused a refund or any sort of help what-so-ever.

Now I'm just hoping once the snow dies down I'll be able to find a way to get there and remove my bike. If the ice on the ground were just snow I would be fine.