So the other day I had to get a certified copy of some personal documents. After waiting in line for half an hour or so it was my turn to go up to the window. I had a few questions but before I could get a single word out the lady behind the counter demanded for my ID. I attempted to ask some questions but she kept talking over me. In addition  after that I tried to pay for the copy fees with my credit card and the lady snapped at me and said NO I cant take this payment this line is cash only.

At this point I got angry and snapped at her and said "That is ridiculous. The sign says cash taken right over there." Immediately after the lady behind the counter acted as as if I snapped at her for no reason and implied I should giver her a apology (I did not I walked off with out saying another word to her after she gave my back my ID). Anyways I was able to find the right line and pay for and receive my documents at the end of the day so nothing too bad came of the whole incident. 

As a side note I noticed that the lady who I had trouble with was pretty impatient and snappy with other people in line as well. I heard her snap at another person in line "I am the one who is asking the questions here not you" And she had a whole other patience issue with some people who had trouble speaking fluent English.

Now as a cashier at a restaurant I had my share of bad days and people to deal with and maybe the lady I had a problem with had something happen I did not get to see. But at the same time I expect better service especially since I know exactly what it is like to work behind a counter and work and deal with other people. And furthermore if I did half of what the lady did I would definitely have revived a talking too from my manager about providing better service and being more patient with people. 

So would I be an asshole if I filed a complaint against the worker and the government office in question and would I be a less of a asshole if I tried to resolve the issue with the office directly instead of getting higher powers involved?