Is NOBODY wrong in the post ? POST : I was given a gift card for a small/medium-sized company.  The gift giver forgot to tell me the amount of $ on it, so I called their main # provided on the card.  Their # is not toll free, so there was a very minimal charge that this call cost me.  I was connected with a guy who, from the get go, had a negative attitude.  When I gave a description of my card (brand/color etc.) along with the #, he swore the company makes no cards like that, speaking to me as though I am some type of extreme idiot, in the kind of tone you’d expect him to if someone called asking if his company sells condoms or porn.  I politely made it clear to him that this was a real card and asked him to plug in the code, which he refused to do, continuing to run his mouth disrespectfully.  Eventually, he **cursed** at me and hung up the call.  I contacted my friend to find out the amount on my card ($25), but not after sending a complaint email to the company.

My email was quite professional, polite and calm, but it summed up their employee’s horrendous behavior thoroughly; and told them I had had to pay a small amount of $ to call their line.  It was a minimal amount, but I had the expectation they’d refund me a lot more, maybe $15, $20, $25+, considering how terribly I was treated.  I assumed they’d read my professional email and feel extremely lucky to have me as a customer, as most other people would just send emails along the lines of “Fuck you!” and never give them another chance.  I expected that a decent company would view me as a real gem of a customer and do whatever it took to woo me completely back, get me in the best of spirits, and work hard to build bridges with me.

The next day, I get a short email back from the manager/supervisor, containing a very basic, bare bones apology, quite minimal for the level of rudeness I experienced; and a promise that my account would be credited $2, which he stated “should more than cover whatever phone expenses you were charged for.”  I feel **extremely** insulted and patronized by this.  They expect me to jump with joy and feel completely made whole over getting **$2**?  What type of cheap bastard and pauper do they think I am?  For their knowledge, I have a quite decent job and a highly impressive level of savings for somebody my age.  

I emailed back telling them that $2 is nowhere near enough considering how vilely I was treated.  I make it clear I expect a minimum of $25 (equal to the amount I already have) credited to my card, or else I will give them a one star review on Yelp (considering they don’t have a ton of Yelp reviews, this would bring their score down) and post all about the incident on Facebook, discouraging people from purchasing from them.  I have yet to hear back from them, having just sent the email fairly recently, but hope very strongly that they take me seriously.  AITA?