Is AUTHOR wrong in the post ? POST : I've been experiencing some symptoms of depression that I wanted to discuss with a professional. My workplace offers a program that allows me 3 free visits with their provider (hereby referred to as "they" or "provider"), so I chose to schedule an appointment with that provider.

The times available conflicted with my working hours, so I agreed with my boss that I would come to work after my appointment ended. I scheduled for the first appointment of the day for 50 minutes with a lady we'll call Nancy.

7:55am, I arrived at the provider's office. The door to the office was locked and the lights were off. Other open businesses in the building were open door. I didn't want to rule out that maybe they were in the office getting things set up for the day or that they preferred to only let people in by their admission.

8:00am, door still locked and lights are off.

8:05am, same deal. I try knocking on the door. Given the size of the other suites, I am certain I knocked loud enough a person would have reasonably heard me if they were in there.

8:10am, I decided to leave. At that moment, I determined that because no one was reasonably present  and no one tried to contact me regarding the late arrival, my mental health and my employer's time were not being taken seriously. I called the number given to me by the schedulers and asked to cancel my appointment and confirm that I would not be rescheduling with them. On my way out, I did see a woman walking into the building to what I would guess was their job, but there were several other organizations in the building, and any could open at 8am.

8:15am, I'm on my way home and crying by this point. I get a call from a number, whom I guess to be Nancy given the timing. I decline the call and am uninterested in hearing the voicemail. If it's an apology, I forgive. If it's a request for me to reschedule or return, I decline. If it's a statement of concern that I cancelled on an appointment to discuss issues related to depression, I affirm that concern and will follow it up with another provider.

So here's where the doubt kicks in:

* **Did I do my due diligence to resolve the issue?**

* **Am I overreacting to discontinue seeking assistance from this provider?**

* **Should I have allowed Nancy to atone for being late?**

At this point, I will follow through on my decision to seek services elsewhere, but I'm now deciding whether to bring this up with my HR representative (WIBTA?). I would not call for any heads to roll, but I would present this as a data point for their decision making process when they do whatever renewal processes for this service. If I conclude I'm kind of an asshole in this situation, I won't bring it up.