Is AUTHOR wrong in the post ? POST : I am an employee at a coffee shop. The other day, our public customer wifi went down out of the blue, and we were struggling to get it back up. We have another (password-guarded) wifi network that is our employee wifi, used only by employees. In this instance where the public wifi is down, I would have been perfectly fine giving customers the password to this employee wifi, but my manager has made very clear on multiple occasions that this is a private network, and never to give other people the password. I personally don’t see the harm, but I do as my manager says.

That same day, a professional-looking man in a suit and tie came into our shop with a computer, a briefcase and a bunch of papers, bought a drink and sat down. He came up to me a few minutes later, telling me that the guest wifi wasn’t showing up, and I told him very apologetically it’s down today. He told me, “Well, I’m going to need the password to the employee network, then. I have a lot of work to get done.” I told him, even more apologetically, that we can’t give that password out, as established by the manager. I emphasized how I’d have no problem doing it but it’s her rule. “Well, I need the password though. Like I said, I have a lot of work I need to get done. What’s the password?” 

He kept pushing and pushing, until he finally went back to his table and sat back down. He scowled and sulked like a petulant child as he finished his drink, then thrust all of his papers and things back into his briefcase furiously, and dramatically stormed out of the building, huffing angrily as he left and eliciting a huge number of stares from our other customers. I feel bad for him, but rules are rules. AITA?