Is OTHER wrong in the post ? POST : Here's the story of my current situation. I work at a coffee shop and our manager recently left. While we are manager-less I have been put in charge. I do all daily operations, orders, maintenance, settling employee issues, etc etc. I do all of this without any additional pay or title change (they're "working on" promoting me but that's a post for a different sub on a different day).  The only things I don't have access to are payroll and schedule building so they're being taken care of by a manager from a near by location. Everybody knows those two things are out of my control and if they need to change their availability or ask for days off they need to talk to that manager, not me. She requires these requests to be put in 2 weeks in advance.

Everybody knows the shitty situation I'm in right now. I'm running a store with no control over my staff's schedules. After schedules get published people often come to me with issues ("I was scheduled on a day and time I have school" and "this was already approved time off and yet somehow I'm working???") They have to put in requests 2 weeks in advance. Everything is just one huge cluster fuck. In instances like this I decide to fuck it and not deal with my "babysitter." I find some way to rearrange the shifts and everything works out fine. I've talked to them so many times about how they need to be patient and understanding. I said that I know things suck right now but it's temporary and we'll all get through together. Things will go back to normal after the holidays. In the meantime I'm doing what I can to keep things as normal as possible. You'd think everyone would understand how difficult this all is and they'd be a little mature. I'd hope they could make small sacrifices like just dealing with the fact that their shifts are going to look a little different than we're used to (ex 9AM - 5PM instead of 8AM - 4PM).

There's one barista in our shop that is more bitter than the coffee we serve. She gets off on being pissed off. Anyways... right before my boss left, this barista demanded she be cut to working 4 days a week. Not for school or another job. No. She wants to work 4 days a week because "it's not fair that I work 5 days a week and bring home 22 hours while Eric works 4 days a week and has the same number of hours!"

She also insists on being out by 3pm every day. "I need time to see my girlfriend! Never get to see her because our work schedules clash and then I keep getting scheduled all weekend when she's off!" There are only 3 shifts that get out by 3pm and they're all shorter shifts. The only two 8 hour shifts at our store are 8-4 and a closing shift that gets out around 11:30 at night.  She refuses to work these shifts, again, so she can "spend time with her girlfriend."

So next week's schedule came out yesterday and this salty barista saw that she's working 4 days but only has 18 hours. She started complaining left and right. I tried to ignore it because I didn't have time to deal with her hissy baby fit. It's month end, I have a mountain of work, corporate is on my ass despite not giving me access/resources to do my job, and she literally brought this on herself. Besides, I don't build the schedule. She knows this. I can fix small issues but this is not something I had any say in.

At the end of her shift she comes to me telling me she's taking another baristas shift (for a total of 5 days and 23 hours). He works 2 jobs so he doesn't "need as many shifts here" and is willing to give her one to help boost her hours. Well denied the request. If he really wants the day off, somebody else can take the shift. But he doesn't want to because she approached him about giving it to her. I am sick of her not being a team player, being negative, and wanting her way or the highway. She cut down her availability drastically and still expects to rake in 22-25 hours a week. Even if I had control over the schedules, I can't pull hours out of my ass like that. 

I told her that I won't allow it because of the availability she insisted on. If she wants more hours she can return to having open availability and pick up some mid day or closing shifts. But I will not give her more morning shifts when she insists on working this way. We have plenty of other people (positive team players) that also need to work morning shifts. 

If I keep accommodating her she'll keep walking all over me and taking advantage of the situation we're in. And it won't stop when I become the manager either. She'll keep doing shady things to get exactly what she wants. This is my line in the sand as a new leader. Am I the asshole for that?