Is AUTHOR wrong in the post ? POST : During two months, I could barely use my phone plan at all. Texts wouldn't arrive until hours later, calls would drop within a minute or not go through at all, data just straight up refused to work because it would load so slowly, it would time out continuously. I was shown as having *some* usage, but in reality my plan was unusable.

I documented with screenshots just in case, not really thinking I'd need any proof. But just in case.

A week into my issues, I reached out to the company. They were extremely slow in responding, due to "being inundated in requests". By the time they finally got back to me, it was three months later and my original issue had resolved on its own.

I asked if they could credit me two month's worth, since that's what I'd missed out on. Thinking they'd just give it to me, honestly. I've had similar faulty service with other companies and they're happy to just credit you.

Since then, they've asked for proof, then told me my proof is insufficient as I was able to use my plan "sufficiently" according to their system, have gone weeks at a time of ignoring me completely, have suggested solutions that were irrelevant by the time they got to me, have been sending my request to "other departments" who would then also give me the turnaround.

Just generally have been as unaccommodating as they possibly could be.

Finally, they said fine, we'll compensate you. And then credited me half a month. 

I said thank you but I don't think this is sufficient compensation, seeing as I experienced two months of bad service and we're months into this conversation. They responded: normally we don't give anything at all.

Am I the asshole for wanting better customer service? I know usually people consider the customer the asshole for wanting more than they paid for. But I did pay for this?? They're making me feel like the villain, maybe I am. 

I've been polite in all my communications to them, I don't think that's the issue.