I was waiting for a parcel to arrive but had to be at work early today. So I asked my mom to sign for it when it comes (I live at home), which we do often for each other, so there’s usually no problem. 

But she just texted me that she signed for it and only then saw that it was torn open, after the mailman had left. I asked her to send me a picture and one side of box is literally wide open (not sure how she missed that). She sent a photo of the contents and lo and behold something is actually missing. It’s a shaker bottle for supplements that were in the box. I’m pretty annoyed now and she offered to give me her old shaker which is similar, but not the same and much smaller. I declined. 

The shaker was 10€. Shipping would be 4€ but there’s actually a coupon for free shipping for the next order in the parcel. WIBTA if I ask her to order me a new one or give me the 10€? 

I actually already emailed the shop, but I think it’s unlikely they’re just gonna send me a free replacement when the parcel was signed for. I’m waiting on their answer. 

TL;DR see title 