Is AUTHOR wrong in the post ? POST : My girlfriend and I went to the phone company’s business center to report a disruption from almost 3 weeks ago. I would have reported it sooner but it was the holidays and we were busy. **So I lied by saying I already called and have yet to hear from their techs.**

Rep gets busy. Of course it’s not in their system. Of course the rep will try to look for it. And of course the rep will try to escalate it.

My girlfriend was seething.

**WHAT SHE SAW:**
She called me an entitled POS for making the rep look for a non-existent ticket. She accuses me of being an unfair, inconsiderate and lying bastard. That all I care about is money. That I have zero respect for customer service staff. (She’s a customer service rep.)

**WHAT I SAW:**
If you have dealt with customer service before, chances are you would have encountered missing tickets — either the last rep did not create a ticket or it’s simply lost in the system. **I played that.**

I did not raise my voice nor did I sound threatening. I was as courteous as I can be. I had no beef against the rep but I want to be credited for unused service. I work my ass off for those hard earned doubloons and I expect to squeeze every cent out of those. Had the rep been at risk of getting a deduction, I would not have pulled that stunt. But it’s the company who will be providing compensation, and I got zero fucks about their coffers.

Suffice to say I do not feel remotely sorry about that. Am I wrong?