Is AUTHOR wrong in the post ? POST : Sorry for the length of this post and the formatting. I'm on mobile. There's a TL;DR at the bottom.

So the other night I ordered takeout through a food ordering a delivery app. I put the other through and paid on my card. I got confirmation that it will be here within an hour. Now this is a bit of a long wait, seeing as the place I'm ordering from isn't very far away and when I've previously ordered from there had the food delivered within 30-45 minutes.

I just bit the bullet and said fine I'll just wait that little bit longer. So the hour passed and no sign of my food. I'm pretty hungry at this stage and constantly checking my window for the guy. 20 minutes pass and I'm starving and getting a bit annoyed. I go to the app as they have a live chat support if something goes wrong with your order.

I start talking to the representative and explain the situation. He says he'll get in touch with delivery service and see what's the hold up. He then tells me the food is 2 minutes away and sorry for the wait.

5 minutes pass and still nothing. I'm still in touch with the rep about my order because I was fearful it would be cold when it gets here. Another half an hour passed and I'm now incredibly annoyed by the situation. I didn't get mad at the representative because it isn't his job and not his fault of course.

So now nearly 2 hours since my order, I get a knock on the door. Now here's the strange part, the guy is wearing a completely different uniform from a rival service I ordered from. Like not even close. So I get my food and ask why did it take so long. The guy seemed really confused about this saying he just got this order. I didn't want to lose my temper so I just took my food from him and went inside.

Now the food wasn't freezing cold or anything but it was nowhere near as hot as I've gotten it previously. I still have the representative on the chatline and I tell him the food is okay but I'm really not happy about the situation. I then tell him that the guy who delivered it to me wasn't wearing the company uniform but the other companies uniform. The representative apologizes to me saying this shouldn't happen and we're very sorry, take this discount code as an apology and such. I just want to preface and say I wasn't actively trying to get anyone fired.

I get a call a couple of minutes later from the service. I pick up the phone but I can instantly hear in the background, he's getting sacked no doubt about it, he's not going to be working here anymore. I don't think they realized I had picked up and then they started talking to me, offering apologies and saying that this was unacceptable.

I told my brother about what happened and he said it was a bit of a dick move for what I did but I only got in touch because it was taking so long and I had already paid for my food.

TL;DR: Ordered and paid for food from a delivery service app and food arrived an hour late and was delivered by a guy from a different company. Got in contact with a representative about it and accidentally heard the driver who was supposed to deliver my food seems to be getting fired.