Title: While some customers were nice, most were downright nasty. But one day she was in a great mood, as she'd won $200 recently. She thought her mood would last, but her first customer was a jerk. Choices: a. Sheila worked for a customer care center, and hated her job. b. They had big plans for making it nice. c. She resigned herself to another bad day at work.
1a, 5c