Sentence 1: Pam's smart phone was malfunctioning. 
 Sentence 3: Pam explained her situation to the service technician 
 Sentence 4:  The technician immediately blamed Pam for the damaged phone 
 Sentence 5:  Pam spoke with the manager who apologized for the inconvenience 
 Option 1: She went to McDonald's to grab some lunch. 
 Option 2: She went to the store where she bought her phone.