Sentence 1: Kris called her credit card company. 
 Sentence 3: Unfortunately, the customer support worker spoke too fast 
 Sentence 4:  In addition, he answered Kris's concerns in a confusing manner 
 Sentence 5:  Kris was frustrated and hung the phone up 
 Option 1: She was happy that she got a competent worker on the line. 
 Option 2: She tried to complain about a fraudulent transaction.