Sentence 1: Todd got an error message while trying to log into his account. 
 Sentence 3: He was about to start yelling when the agent asked what email he had 
 Sentence 4:  He told her, and she immediately pointed out that was the wrong email 
 Sentence 5:  He sheepishly entered the correct email, which worked perfectly 
 Option 1: He tried again and was able to log in. 
 Option 2: He tried over and over, and finally called Customer Service, furious.