customer: Hi, I am Daniel Nelson. 
 agent: Hello Nelson. What can I do for you? 
 customer: I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you please help me out with this? 
 agent: Sure Daniel Nelson, Wait for a while. 
 customer: Ok, take your time. 
 agent: Sorry , no reservation done on the name of Daniel Nelson in previous days. 
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 agent: Thank you for approaching us, have a nice day.
customer: Thanks for your information.