customer: Hello. 
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 customer: Please book a ticket from Phoenix, AZ-PHX to Washington DC-IAD. 
 agent: Sure, please share your travelling dates. 
 customer: Depart date is 01/12 and 01/14 is return. 
 agent: We found a flight with single connection and price is 100 of 1016 flight. Shall I proceed for booking? 
 customer: Please book a flight. 
 agent: Your ticket has been confirmed with UA airlines. 
 customer: Thanks. 
 agent: May I know your name? 
 customer: My name is Melissa Walker. 
 agent: Thank you. 
 customer: Thanks.
agent: Hello, how can I assist you?