customer: Hello, I'm Kathleen Clark. 
 agent: Hello, how can I help you? 
 customer: I would like to go to an event in New York, so could you please book a ticket from JFK to EWR? 
 agent: May I know your travel dates please? 
 customer: I would like to go on 07/01 and return back on 07/03. 
 agent: Please wait a while, I will check and inform you. 
 customer: Ok sure, take your time. 
 agent: There is a flight available with JetBlue airlines, with connection limit 1 and fare 100, is it ok for you? 
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 agent: Your ticket has been booked, flight number 1021. 
 customer: Thank you. 
 agent: You are welcome.
customer: Ok, please proceed to reserve a ticket.