customer: Hello. 
 __ 
 customer: I would like to cancel my recent reservation because my trip dates are got postponed, can you help me? 
 agent: Sure, I can help you with that. May I know your good name please? 
 customer: Anna Rodriguez here. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Anna Rodriguez, there is no active reservation found under your name to do cancellation. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for choosing us.
agent: Hello, how can I assist you?