customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Can you please help me to book a ticket from CLT to IAH? 
 agent: Sure, may I know your planned travel dates? 
 customer: My travelling dates are on Aug 09 and Aug 11. 
 agent: Do you want connecting flight or direct flight? 
 customer: I need a connecting flight. 
 __ 
 customer: No. 
 agent: May I know your name please? 
 customer: My name is Debra Davis. 
 agent: We found a Hawaiian airline, flight number: 1024, price: 100 with one connection. 
 customer: You can proceed. 
 agent: Your flight ticket has been confirmed. 
 customer: Thank you. 
 agent: Thank you for choosing us.
agent: Do you have any other specifications?