customer: Hello. 
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 customer: I would like to cancel my recent reservation, can you help me in that? 
 agent: Can you please let me know your name? 
 customer: Sure, myself Dorothy Robinson. 
 agent: Sorry, there is no active reservation found under your name. 
 customer: That's ok, no problem. Thank you for the information. 
 agent: Thank you for reaching us.
agent: Hello, how can I aid you?