customer: Hello. 
 agent: Hello. How may I aid you? 
 customer: I am Janet Allen. Please book me a ticket from LAX to CLT to meet my family. 
 agent: Sure, do you prefer either economy or business class? 
 customer: I am ok with any flight. 
 agent: Please provide me your planned travel dates to proceed. 
 customer: I have planned to travel on 09/17 and 09/19. 
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 customer: I need a direct flight. 
 agent: We have a direct flight from an UA airline, number 1024 and the price is 100. Shall I proceed with the booking? 
 customer: Ok, please book this ticket. 
 agent:  Your ticket has been confirmed in an economy class. 
 customer: Thank you. 
 agent: Thank you for reaching us.
agent: Please let me know if you have any other preference.