customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: Actually, I want to amend my reservation which is done recently due to some health issues, can you please help me in this intent? 
 agent: Yes, can you share me your name? 
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 agent: Sorry to inform you that there is no reservation found on your name. 
 customer: Ok, no problem. I will try with the another booking agency. 
 agent: Thank you for reaching us. 
 customer: You are welcome.
customer: Sure, my name is Larry Edwards.