customer: Hello, Margaret Allen here. 
 agent: Hello Allen, how may I assist you? 
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 agent: Ok Allen, please hold on for a moment. 
 customer: Sure. 
 agent: I found a reservation on your name. Shall I proceed to cancel? 
 customer: Yes, please cancel. 
 agent: Your reservation has been cancelled. 
 customer: Thank you for the help. 
 agent: Thank you for reaching us. Have a good day.
customer: I want to cancel my recent reservation,  as I postponed my vacation because of bad weather. Can you please help me with this?