customer: Hello, I am Emma Taylor. 
 agent: Hello, how may I aid you at present? 
 customer: My plan to visit a function got cancelled, will you help me to cancel my recent reservation? 
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 customer: Thanks. Sure. 
 agent: Thanks for waiting, we did not find any reservation on your specified name. 
 customer: No problem, thank you. 
 agent: Thank you for choosing our service.
agent: Sure, we are glad to help you with cancellation. Please wait for a while.