customer: Hello. 
 agent: Hello. 
 customer: I'm Catherine Turner. 
 agent: How may I help you? 
 customer: I am planning to attend music concert at LAX, can you please help me with booking a flight ticket from PHL? 
 agent: On which dates you are willing to travel? 
 customer: Sure, I would like to take off on 07/26 and return back on 07/28. 
 agent: Ok, please wait a minute. There is a flight for you with 1 connection and fare is 100. Can I proceed? 
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 agent: Your ticket is booked. 
 customer: I appreciate your help, thank you. 
 agent: Most welcome.
customer: Ok, but please make sure that the connection limit is 1. Yes, please proceed with the booking.