customer: Hi, I am Frank Williams. 
 agent: Hello, how can I assist you? 
 customer: Due to heavy rainfall in my destination place so, I want to cancel recent reservation. Can you please help me with this? 
 agent: Sure, please wait a moment. 
 customer: Ok, I will wait. 
 agent: Sorry, there is no reservation found in your name. 
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 agent: Thanks for choosing us.
customer: Ok, no issues. Thank you.