customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: Can you please book me a flight ticket from CLT to MSP? 
 agent: Sure, I am willing to help you for this. Could you please share me your trip dates? 
 customer: My trip dates are from Nov 23rd to Nov 25th. 
 agent: Is there any connection limit? 
 customer: I want a single connection. 
 agent: Do you have any other specifications regarding your journey? 
 customer: I prefer a normal-cost airline. 
 agent: May I know your name please? 
 customer: I am Jonathan White. 
 agent: As per your intent, there is a flight with United Airlines and the ticket fare is 100. Would you like me to make the booking now? 
 customer: Yes, please proceed. 
 agent: Your ticket is reserved in economy class with the flight-1019. Your depart time is 9:00 hours and again your arrival time is 15:00 hours. 
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 agent: Thank you very much for approaching our agency.
customer: Thank you.