customer: Hi. 
 agent: Hello,. 
 customer: I am Anthony Lee. 
 agent: How can I render you today? 
 customer: I want to go to my grandmother memorial service at Oakland, CA - OAK. Can you please help me in booking? 
 agent: Sure, we are here to assist you. 
 __ 
 agent: Where are you heading from? 
 customer: I want to head from Washington DC - DCA. 
 agent: When did you schedule your trip? 
 customer: My scheduled dates are 04/25 and recur on 04/27. 
 agent: Thanks for your details. There is a plane 1017 of UA airline with a connecting flight with the fare of 100. Shall I proceed? 
 customer: Please proceed. 
 agent: Your ticket has been booked. 
 customer: Thanks for your service. 
 agent: Thank you for reaching us, have a nice day.
customer: Thank you.