customer: Hello. 
 agent: Hello. How may I help you at this moment? 
 customer: Please cancel my recent reservation. 
 agent: Ok, can I have your full name to check your reservation? 
 __ 
 agent: Ok, please wait a minute. 
 customer: Ok. 
 agent: Sorry to inform you, there is no reservation found with your name in the ticket confirmation chart list. 
 customer: It's ok, thank you. 
 agent: You are welcome.
customer: My name is Scott Lewis.