customer: Hello. 
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 customer: Please book a flight ticket from EWR to OAK? 
 agent: Sure, may I know your trip dates? 
 customer: My journey dates are Oct 04 and Oct 06. 
 agent: Do you have any class preference? 
 customer: No. 
 agent: Any other requirements to be met? 
 customer: I need a connecting flight. 
 agent: May I know your name? 
 customer: I am Matthew Williams. 
 agent: Southwest airlines flight- 1027 of price 100 with connection in economy class matches your given details, shall I proceed? 
 customer: Go ahead. 
 agent: Ok, your flight ticket has been booked. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
agent: Hello, how may I assist you today?