customer: Hi. 
 agent: Hello, how may I assist you? 
 customer: As my trip got cancelled due to heavy storm, please cancel my reservation. 
 agent: Sure, wait a minute. 
 __ 
 agent: May I know your name? 
 customer: Reservation was made by the name Angela Walker. 
 agent: Sorry, we could not find any reservation the name of Angela Walker. 
 customer: No issue, thank you for your information. 
 agent: Thank you for choosing us.
customer: Ok.