customer: Hello, I am Donna White. 
 agent: Hello, how may I assist you today? 
 customer: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it? 
 agent: Sure, please wait. 
 __ 
 agent: Thank you for waiting, there is no reservation found on your name. 
 customer: No problem, thank you for the information. 
 agent: Thank you for availing with us.
customer: OK.