customer: Hello. I am Donna Martin. 
 agent: Hello, how may I assist you now? 
 customer: As my meeting has been postponed, can you please cancel my reservation? 
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 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found on your name. 
 customer: No problem. Thank you. 
 agent: Thank you for waiting, we hope see you again.
agent: Sure, I will help you to cancel your ticket. Please wait, while I check for the reservation.