customer: Hi. 
 agent: Hello. How can I assist you today? 
 customer: Can you please help in cancelling my recent reservation? 
 agent: Sure, May I know your name please? 
 customer: Myself Ashley Williams. 
 agent: Ok, wait for some time. 
 customer: Ok. 
 agent: There was no reservations found on your name. 
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 agent: Thanks for connecting us, Have a great day.
customer: Ok, fine not an issue. Thank you for reaching us.