customer: Hello. i am Catherine Jones. 
 agent: Hello, how can I support you? 
 customer: I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling? 
 __ 
 customer: Ok. 
 agent: Thank you for your time. We are sorry to inform you that we did not find any reservation on your name. 
 customer: Ok, no issues. Thank you for your service. 
 agent: Thank you for availing us.
agent: Sure, we are here to help you. Please give me a minute, I will check the reservation on your name and revert to you.