customer: Hi. 
 agent: Hello, how can I help you for the day? 
 customer: I would like to book a flight ticket from PHL, can you please help me in booking a flight ticket to CLT? 
 agent: Sure, when are you planning to start and return on? 
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 agent: Do you need a connecting flight? 
 customer: Yes, I need a connecting flight. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: Please forward your good name? 
 customer: Richard Collins. 
 agent: Thank you for your details, there are no flights found with the given details. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you.
customer: I will leave on Jan 11 and return on Jan 13.