M: Ma'ma, come in, please. ,F: Excuse me, are you a manager? ,M: Yes, what can I do for you? ,F: Well, I have received such poor service from your employees this morning. I felt I had to let you know. ,M: I'm sorry, ma'am, please tell me what happened.
(A) F: OK. I am here because I want a discount. Although your service is good, there is a hole in the dress you sold to me. (B) F: OK. I just want to know where the men section is. (C) F: I will tell you what happened. I am here only to make a complaint. (D) F: I am sorry. You spoke so rapidly that I did not catch the meaning of what you said. Could you repeat that?
C