customer: Hello. 
 agent: Hello. How may I guide you? 
 customer: I have already booked my ticket to Boston but due to an emergency my trip got postponed. 
 agent: Can I know your name? 
 customer: My name is Joseph Davis. 
 agent: Please hold on for a moment, let me check. 
 customer: Ok, take your time. 
 __ 
 customer: That's fine. Thank you for your information. 
 agent: Thank you, have a good day.
agent: I am sorry to inform you that there are no reservations with your name.