F: Hello, this is Leslie Caron in the shipping department. Is that Martin Reynolds? ,M: Yes, Ms. Caron. Has my package arrived? ,F: That's what I'm calling about. Your package has just been unloaded from the truck, but it seems it has been damaged during shipment. The box is crushed at one end. And what should I do?
(A) M: You mean my delivery is in good condition? Why haven't you sent it to me? (B) M: How it happened? How my package has been damaged. How did you do that? (C) M: I didn’t hear you. Please could you tell me again? (D) M: My package has been damaged when unloaded from the train? Are you serious?
B