customer: Hello. 
 agent: Hello, may I know your name please? 
 customer: Due to some issue, I would like to cancel my reservation. My name is Stephen Nelson. 
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 customer: Ok. 
 agent: Sorry, there is no reservation found by your name. 
 customer: No issues. Thank you for your information. 
 agent: Thank you and have a nice day.
agent: Ok, please wait for a moment.