customer: Hello. 
 agent: Hello. 
 customer: Jack Evans here. 
 agent: How can I assist you? 
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 agent: Ok, please wait. 
 customer: Sure. 
 agent: Sorry, no reservation found on your name to cancel. 
 customer: No problem, thank you. 
 agent: Thank you for reaching us.
customer: I want to cancel my ticket due to snow storm in my place.