customer: Hi. 
 agent: Hello, how can I help you today? 
 customer: Can you please help me in cancelling my recent reservation? 
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 customer: Carol Clark here. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Sorry to say that, no reservation was found with your good name. 
 customer: No issues, thank you. 
 agent: Thank you for reaching us.
agent: Sure, may I know your good name?