customer: Hello, I am Kimberly Turner. 
 agent: Hello, what can I do for you today? 
 customer: I need to change my reservation as my get together program postponed. Can you help me? 
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 customer: Sure. 
 agent: There is no recent reservation found on your name in our data base. 
 customer: That's Ok, thanks for your assistance. 
 agent: Thank you for reaching us.
agent: Sure, please wait for few minutes.