customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: Can you please help me for booking from DTW to MCO? 
 agent: Sure, please provide your itinerary dates. 
 customer: My travelling dates are on May 09 and 11. 
 agent: Which class do you prefer? 
 customer: I need an economy class. 
 __ 
 customer: I need a connected flight. 
 agent: May I know your name? 
 customer: Catherine Roberts here. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Sorry Catherine Roberts, no flights are available as per your requirements. 
 customer: Ok, thank you. 
 agent: Thank you for reaching us.
agent: Do you prefer a direct flight?