customer: Hello. 
 agent: Hello, how may I be at your service today? 
 __ 
 agent: Sure, can you please let me know your specific dates of travel? 
 customer: My travel dates are Nov 4th and 6th. 
 agent: Do you prefer any stopover in between journey? 
 customer: I prefer to fly in direct flight. 
 agent: Do you have any more specifications? 
 customer: No. 
 agent: Ok, please be on hold. 
 customer: Sure. 
 agent: Thank you for your time, we did not find any flights matching your credentials. 
 customer: No problem, thank you. 
 agent: For documentation purpose may I know your name please? 
 customer: My name is Laura Jackson. 
 agent: Ok, thank you for choosing us.
customer: Can you please help me to book a flight from AUS to MSP?