customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: Emma Wilson here. 
 agent:  Emma Wilson, nice to meet you. 
 customer: I would like to book a ticket from OAK to JFK, could you please help me? 
 agent: Sure, let me know travel dates too. 
 customer: My journey dates are 12/11 and 12/13. 
 agent: I got a flight for you with 0 connection. Shall I proceed? 
 customer: Yes, proceed. 
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 customer: Thank you for the help. 
 agent: Thank you for choosing us.
agent: Ok, your ticket has been booked with flight number 1016 and your airline is Spirit.