customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: I need to cancel my ticket due to my health issue, can you help me with that? 
 agent: Sure, I am here to help you out. Please provide me your name to check the reservation status. 
 customer: I am Elizabeth Perez. 
 agent: Please allow me a moment. 
 customer: Sure. 
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 customer: That's ok. Thank you for your service. 
 agent: Thank you for reaching us.
agent: Sorry Elizabeth Perez, there is no active reservation on your name in our database.