customer: Hi. 
 agent: Hello. 
 customer: I am Amanda Rodriguez. 
 agent: Amanda, how may I help you? 
 customer: Can you make a reservation for me from BOS to CLT, to visit my home? 
 agent: Sure, please provide your journey dates. 
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 agent: Please hold on for a while. 
 customer: Sure. 
 agent: Sorry, no flight is available on your route. 
 customer: It's ok, thanks for your information. 
 agent: Thank you for contacting us.
customer: Sure, my trip dates are 05/01 and 05/03.