customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: Please help me out in booking the ticket from HOU to PHX. 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: My trip dates will be Sept 26 to Sept 28. 
 agent: Do you need break in between your journey? 
 customer: I need a connected flight. 
 agent: Please let me know if you have any other specifications. 
 customer: No. 
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 customer: Amy Williams is my name. 
 agent: Sorry, no flights available for you on those dates. 
 customer: That's ok, thank you. 
 agent: Thank you for choosing us.
agent: Can I have your good name please?