customer: Hi. I am Emma Baker. 
 agent: Hello, how may I support you? 
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 agent: Sure, I will aid you. 
 customer: Thank you. 
 agent: Please wait for a minute. 
 customer: Ok. 
 agent: There is no active reservation available on your name to proceed further. 
 customer: Ok, no problem. Thank you for the information. 
 agent: Thanks for reaching us.
customer: I need to cancel my reservation as my meeting got cancelled, can you please help me out?