customer: hi. 
 __ 
 customer: I am Matthew Young. 
 agent: What can I do for you? 
 customer: I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me? 
 agent: Sure Matthew Young, please hold on. 
 customer: Ok. 
 agent: Sorry to inform you that, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: That's Ok, thanks for your response. 
 agent: Thank you for reaching us, have a nice day.
agent: Hello.