customer: Hi. 
 agent: Hello, how may I help you today? 
 customer: Can you please help me in booking a flight ticket to PHX from LAX? 
 agent: Sure, may I know your travel dates? 
 customer: My travel dates are from Apr 22 to Apr 24. 
 agent: Do you need a direct flight or connecting flight? 
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 agent: May I know your name to proceed further? 
 customer: I am Anna Anderson. 
 agent: Ok, please wait a minute. 
 customer: Ok. 
 agent: We found a direct flight in Delta Airlines with flight number 1005 having an economy class. 
 customer: You can proceed with booking. 
 agent: Your booking has been confirmed. 
 customer: Thank you for your help. 
 agent: Thank you for approaching us.
customer: I need a direct flight.