customer: Hello. 
 agent: Hello, how can I serve you for the day? 
 customer: I want to book a flight ticket from AUS to ORD. Could you help me in booking? 
 agent: Sure, when do you want to travel? 
 customer: My travelling dates are from Nov 06 - 08. 
 agent: Do you need a connecting flight? 
 __ 
 agent: Do you have any other concerns? 
 customer: No. 
 agent: Please forward your good name. 
 customer: Nancy Lee. 
 agent: Thank you for your information, there are no flights found with the given information. 
 customer: That's ok, no problem. Thank you. 
 agent: Thank you for contacting us.
customer: I prefer for direct flight.