customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: I would like to cancel my flight reservation as my trip got postponed, can you please help me? 
 agent: Sure, may I know your good name please? 
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 agent: Sorry, there is no reservation found on your name in our database to cancel. 
 customer: Not an issue, thank you for the information. 
 agent: Thank you for approaching us.
customer: My name is Deborah Hill.