customer: Hi. 
 agent: Hello, how can I help you? 
 customer: Can you please help me in booking a flight tikcet to OAK from CLT? 
 agent: Sure, May I know your travelling dates? 
 customer: My travel dates are from Apr 10 to Apr 12. 
 agent: Do you have any connection limit? 
 customer: I need a connecting flight. 
 agent: Any other preferences? 
 customer: No. 
 __ 
 customer: I am Benjamin Smith. 
 agent: You have a connecting flight 1005 in Delta airlines and price 200, Shall I proceed? 
 customer: You can proceed. 
 agent: Your ticket has been processed and it will be send to your Email-Id shortly. 
 customer: Thank you. 
 agent: Thank you.
agent: May I know your name?