customer: Hi. 
 agent: Hello, how may I assist you? 
 __ 
 agent: Sure, may I know your good name please? 
 customer: My name is Carol Evans. 
 agent: I have found a reservation on your name and cancelled it successfully. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: Can you please help me with cancelling my recent reservation?