customer: Hello. I am Charles Johnson. 
 agent: Hello, how can I aid you today? 
 customer:  I am planning to enjoy my holiday at Alcatraz Island in San Francisco, can you please search a flight for me? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May I know your airport codes please? 
 customer: My airport codes are from DTW to SFO. 
 agent: When you are willing to travel? 
 __ 
 agent: Do you prefer any stopover in between your journey? 
 customer: I need a direct flight. 
 agent: Ok, please wait. 
 customer: Ok. 
 agent: Thanks for waiting, we found connecting flight with fare of 100. Shall I proceed to book? 
 customer: Do not proceed. 
 agent: Ok. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: I would like to start on 09/16 and need to return on 09/18.