customer: Hello. 
 agent: Hello,. How may I help you? 
 customer: As I am in an emergency to reach Phoenix due an urgent meeting. Can you please help me to book a flight ticket with direct flight? 
 agent: Sure. Please let me know your travelling codes? 
 customer: My travelling dates are 11/30 and 01/02. 
 agent: May I know your travelling  codes? 
 customer: Sure, my source code is CLT and destination code is PHX. 
 agent: Please provide your name? 
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 agent: No flight exists with your requirement. Thanks. 
 customer: Not an issue, I will go with another service to book my flight ticket. Anyway thank you for the information. 
 agent: Have a nice day!.
customer: Yes, I am Carolyn Campbell.