customer: Hi. 
 agent: Hello. 
 customer: I am Susan Roberts. 
 agent: How can I assist you? 
 customer: Can you please reserve me a direct flight from IAD to PHX? 
 agent: Sure, can I know the travel dates please? 
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 agent: Do you have any requirements? 
 customer: My depart time should be in the afternoon. 
 agent: Sorry, there are no direct flights available on your route. 
 customer: No issues, thank you for your information. 
 agent: Thank you for approaching us.
customer: My trip dates are 11/22 - 11/24.