customer: Hello. 
 agent: Hello. How can I help you today? 
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 agent: Sure, I can help you with that. 
 customer: Thank you. 
 agent: Please hold on a moment, I will check your reservation status. 
 customer: Sure. 
 agent: There is no previous reservation found in your name Helen Gonzalez. 
 customer: Ok no problem, thank you for your services. 
 agent: Thank you for visiting us, have a nice day.
customer: I am Helen Gonzalez. I would like to cancel my reservation as my father got hospitalised, can you please help me out?