customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me for cancellation? 
 agent: Sure, please share your good name? 
 customer: Sure, I am Susan Robinson. 
 agent: Please wait for a while. 
 customer: Ok. 
 agent: Sorry, no reservation found on your given name. 
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 agent: Thank you for choosing us.
customer: Ok, Thank you.