customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: Andrew Baker this side, can you help me to cancel my ticket? As I have checked in late I did not got the window seat. 
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 customer: I have already mentioned the name. 
 agent: Sorry Baker, I have not found any reservation under your name in our database. 
 customer: No issues, thank you for confirming. 
 agent: Thank you for contacting us, have a nice day. 
 customer: You are welcome.
agent: I am glad to help you, may I know your name please for checking? Sure Baker, please wait.