customer: Hello, myself Robert Jones. 
 agent: Hello, how may I help you? 
 customer: Owing to an emergency, I need to cancel my reservation. Please help me with this. 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please stand by I will get back to you. 
 customer: Sure. 
 agent: Thanks for your time, sorry no reservation found with your name. 
 customer: OK, not an issue. 
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 customer: Thank you for your information.
agent: Thank you for reaching us, have a nice day.