customer: Hello. 
 agent: Hello, how may I help you? 
 __ 
 agent: Sure, may I know your name please so that I will check the status and get back to you? 
 customer: Michelle Thompson is my name. 
 agent: Ok, please wait a minute. 
 customer: Sure. 
 agent: Thank you for waiting, sorry to say no reservation found with your name. 
 customer: That's not an issue. Thanks for your response. 
 agent: Thank you for reaching us, have a nice day.
customer: My planned trip has been postponed due to shortage of holidays. Can you please cancel my recent reservation?