customer: Hi. 
 agent: Hello, how could I help you? 
 customer: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me in cancellation? 
 agent: Sure, can you help me with your good name please? 
 customer: I made a reservation by this name Kenneth Jones. 
 agent: Ok, give me sometime to check and get back to you. 
 customer: Ok. 
 __ 
 customer: Ok, not an issue. Thanks for your information. 
 agent: Thank you for consulting us.
agent: Thank you for your time. There is no reservation matching your name.