customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: Can you please help me in booking a flight ticket from PHL to PHX? 
 agent: Sure, may I know your travel dates to book your ticket? 
 customer: Sure, my travel dates are from Sept 12 to Sept 14. 
 agent: On which name do you like to reserve? 
 customer: Please book a flight under the name Sandra Parker. 
 agent: Do you like to connecting flight or direct flight? 
 customer: I need a connecting flight. 
 agent: Do you have any specification? 
 customer: I prefer economy class for my journey. 
 agent: We found a flight on your details with Frontier Airlines, flight number: 1009. Shall I book this ticket? 
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 agent: Your ticket has been reserved. 
 customer: Thank you for your service. 
 agent: Thank you.
customer: Ok, please book.