customer: Hello. I am Mary Scott. 
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 customer: Owing an emergency, I want to cancel my recent reservation. can you please help me out? 
 agent: Sure, please wait for a moment. 
 customer: Ok, take your time. 
 agent: Sorry, there is no reservation found on your name in our database to cancel. 
 customer: That's ok, thank you for checking. 
 agent: You are welcome.
agent: Hello, how may I guide you?