customer: Hello. 
 agent: Hello. How may I help you at this moment? 
 customer: Myself Laura Hall. I met with an accident, I am unable to travel long distances. Please help me in cancelling my recent reservation. 
 agent: Sure, I am here to help you with that. 
 customer: Thank you. 
 agent: Please wait for a minute, so that I will check your reservation status. 
 customer: Sure, take your time. 
 agent: Sorry to inform you that, there is no reservation found based on your name in our database. 
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 agent: Thank you for consulting us. Have a safe journey.
customer: Ok, no issues. Thank you for your information.