customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: Janet Garcia here. I want to cancel my ticket due to snow storm in my place. 
 agent: Sure, I will help you. Please wait for a moment. 
 __ 
 agent: Sorry Garcia, there is no existing reservation existing on your name. 
 customer: No problem, thank you. 
 agent: You are welcome, have a nice day.
customer: Ok.