customer: Hello. 
 agent: Hello, how could I aid you today? 
 customer: Joshua Jackson here, I would like to attend my grand father funeral moment. can you please help me to book a ticket from SFO to ORD? 
 agent: Sure, may I know your travelling dates?>. 
 customer: My travelling dates will be on 10/12 to 10/14. 
 agent: Do you need any lay by? 
 customer: No, I need a direct flight. 
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 customer: Ok. 
 agent: We are sorry to inform, there is no direct flight found. 
 customer: Ok, not an issue. 
 agent: Thank you for choosing us. 
 customer: Thank you.
agent: Please wait a moment, I will check and get back to you.