customer: Hello. 
 agent: Hello, how may I assist you today? 
 __ 
 agent: Sure, may I know your trip dates please? 
 customer: Sure, I want to travel on May 16 and need to return on May 18. 
 agent: Can I know your good name? 
 customer: I am John Garcia. 
 agent: Is there any connection limit for you? 
 customer: I need a flight with single connection. 
 agent: Are there any more specifications? 
 customer: No. 
 agent: Thank you for waiting and we have found a flight in an economy class with 1 connection in Delta airlines and the fare of your flight will be 100. Do you like me to proceed your booking with this flight? 
 customer: Ok, please proceed. 
 agent: Your ticket has been reserved with flight number 1011. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: Can you please help me to book a flight from EWR to DCA?