customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Melissa Green, I want to cancel my ticket as my plan is cancelled. Can you cancel my ticket? 
 agent: Sure, please hold on. 
 __ 
 agent: Sorry, no reservation found on given name. 
 customer: Thank you for the information. 
 agent: Thank you for reaching us.
customer: Sure.