customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I want to cancel my recent reservation, please help me out. 
 agent: Sure, please provide me your name to check the details? 
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 agent: Please wait a minute. 
 customer: Ok. 
 agent: There is no reservation with your name. 
 customer: No issues, thanks for the information. 
 agent: Thank you for reaching us.
customer: I am Sharon Nelson.