customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I am Michael Jackson, I want to cancel my ticket as my plan to meet my sister is cancelled. Can you help me with that? 
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 customer: Thank you for the information. 
 agent: Thank you for consulting us.
agent: Yes, I can help you. Give me a moment. Sorry to inform you that there is o reservation found on your name.