customer: Hello. 
 agent: Hello, how may I best serve you today? 
 __ 
 agent: Sure, please share me your good name. 
 customer: Myself Nicole Rodriguez. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: We found your reservation and cancelled successfully. 
 customer: That's good, thank you for your help. 
 agent: Thank you for opting us.
customer: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.