customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Katherine Perez here. Owing an emergency, I want to cancel my recent reservation. Can you please help me? 
 agent: Sure, I will help you in cancelling your ticket. Ok, please wait a moment. 
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 agent: Thank you for waiting. 
 customer: My pleasure. 
 agent: Sorry, there are no reservations found on this name. Thank you for choosing our services. 
 customer: Thank you for your information.
customer: Ok, take your time.