customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I have planned to cancel my reservation due to sudden change in weather condition, can you assist me? 
 agent: Sure, I am here to help you. Please let me know your good name. 
 customer: Mark Anderson. 
 agent: Sorry, there is no active reservation on your name in our records. 
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 agent: Thank you for contacting us.
customer: No problem, thank you for searching.