customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I need you to book a flight ticket from OAK and HOU, please help me. 
 agent: Sure, help me with the trip dates? 
 customer: July 22 and 24, are my planned travelling dates. 
 agent: May I know your name please? 
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 agent: Do you have any preferences for this trip? 
 customer: I need a direct flight. 
 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: That's ok, thanks for your time. 
 agent: Thank you for reaching us.
customer: Carol Martinez here.