customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I have to cancel my reservation due to my planned trip got cancelled. So please help me with that. 
 __ 
 customer: Thank you. Please check the reservation with my name Virginia Taylor. 
 agent: Ok, please wait for a moment. 
 customer: Sure, take your time. 
 agent: Sorry, there was no reservation found with your given name. 
 customer: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time. 
 agent: Thank you for opting us. 
 customer: Most welcome.
agent: Sure, may I know your name please?