customer: Hello. 
 agent: Hello. 
 customer: I am Scott Lee. 
 agent: What help you are looking for? 
 customer: I am looking for a flight from OAK to CLT, can you help me out? 
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 customer: My trip dates are from 04/11 till 04/13. 
 agent: Ok, can you please be on hold for  a minute? 
 customer: Ok, please check with above intent. 
 agent: There is a flight found with connection limit 1 and the flight number is 1007 with price 100. Are you fine with this? 
 customer: Ok, please proceed with it. 
 agent: Ok, your ticket is confirmed with JetBlue airlines. 
 customer: Thank you for your help. 
 agent: You are welcome. Thank you for reaching us.
agent: Yes, I can help you Scott.