customer: Hi. 
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 customer: I am Joseph Davis. I want to cancel my reservation as I am sick, can you please help me? 
 agent: Sure, I am here to help you with that. Please wait for a minute. 
 customer: Sure. 
 agent: Sorry to say that, there is no reservation found on your name in our database. 
 customer: Not an issue. Anyway, thank you for choosing. 
 agent: Thank you for approaching us.
agent: Hello. How may I help you today?