customer: Hello. 
 agent: Hello. 
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 agent: Can I know your need regarding the flight reservation? 
 customer: I am planning to book a ticket to attend a seminar at ATL. Can you please help me to book a ticket from MSP? 
 agent: Ok, my job is to help you with the flight ticket booking, I will help you. May I know your travel dates to check for the flights availability? 
 customer: Sure, my journey dates are 09/15 and 09/17. 
 agent: Thank you for waiting. I am sorry to inform there are no flights available at your location. 
 customer: It's ok. Thank you for your information.
customer: Myself James Mitchell.