customer: Hello, I am Jonathan Parker. 
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 customer: Due to an emergency, I need to cancel my reservation. Can you please help me with it? 
 agent: Just hold on a moment, let me check and revert to you. 
 customer: Ok. 
 agent: There is no reservation found with your given name. 
 customer: Ok, not an issue. Thank you for choosing us. 
 agent: Thank you for approaching us.
agent: Hello, how can I assist you?