customer: Hi. 
 agent: Hello. 
 customer: I am Kimberly Jackson. 
 agent: How can I help you today? 
 customer: Can you please help me in cancelling my recent reservation? 
 agent: Sure, I will help you with that. Please wait for a moment. 
 customer: Ok, sure. 
 agent: Sorry Jackson, there is no reservation by your name in our website. 
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 agent: It's my pleasure, have a great day.
customer: Ok, fine thank you for checking.