customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: I want to change my existing reservation due to my board exams. Can you help me for that one/. 
 agent: Sure, I am here to help you. May I know your name please? 
 customer: Sure, my name is Nicolas Edwards. 
 agent: Please wait for a while. 
 customer: Sure. 
 __ 
 customer: No issues, thank you for the information. 
 agent: Thanks for contacting us.
agent: Sorry to inform you that there is no active reservation found on your given name.