customer: Hello. 
 agent: Hello, how may I help you? 
 customer: My name is Ruth Martinez. Would it be possible to cancel my reservation, which I have done with my name? 
 agent: Sure, I can do that for you. Please wait, I will check your reservation status and let you know. 
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 agent: Sorry, I have not found any reservation under your name in our database. 
 customer: No problem, thank you for the information. 
 agent: You are welcome and have a nice day.
customer: Sure.