customer: Hi. 
 agent: Hello, how may I serve you at this moment? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me in that? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sharon Wright. 
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 customer: Ok. 
 agent: Sorry, we could not find any reservation on your name. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for approaching us.
agent: Ok, please be on hold.