customer: Hello,. 
 agent: Hello,. May I know your name? 
 customer: I am Donna Gonzalez. 
 agent: How can I be your helping hand today? 
 customer: As I am fallen sick due to bad weather, so I want to cancel my recent reservation. Can you be my helping hand in doing this? 
 agent: Sure, I am here to support you. 
 customer: Thank you. 
 agent: Please wait a while let me check the existing reservation and let you know the status. 
 customer: Ok. 
 agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
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 agent: Thank you for opting our service. Hope to serve you again.
customer: Thanks for your kind response.