customer: Hello, I am Jerry Robinson. 
 agent: Hello Jerry. How can I assist you? 
 customer: I would like to cancel my recent reservation due to postpone of my conference at Denver. Could you please help me with the cancellation? 
 agent: Sure, please give me a minute. 
 customer: Sur. 
 __ 
 customer: That's fine, thank you for the information. 
 agent: You are welcome.
agent: Jerry, there is no reservation available on your name.