customer: Hi, I am Scott Davis. 
 agent: Hello, how may I assist you today? 
 customer: I want to cancel my reservation, can you help me with that? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Please wait for a while. 
 customer: Sure. 
 __ 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for choosing us.
agent: Sorry we could not find any reservation with your name.