customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I am a student and planned a trip to visit my home town in my holidays, but due to the semester exams I would like to cancel my ticket. Can you please cancel my ticket? 
 agent: Sure, I will help you on that. Could you please provide your name to check your previous reservation status? 
 customer: Sure, I am Betty Harris and search on that name. 
 agent: Ok Harris, please be on hold to check. 
 __ 
 agent: We regret that, there is no reservation found under your name in our records. 
 customer: Ok, that's fine. I had a great experience with your service, thank you for your help. 
 agent: Thank you, have a great day. 
 customer: Thank you.
customer: Sure, take your own time.