customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I am Rachel Harris. 
 agent: Yes, Rachel. 
 customer: I have to attend a meeting in Austin, can you please help me in booking flight ticket on these dates from 03/21 to 03/23? 
 agent: Sure, may I know your airport codes please? 
 customer: I want to travel from CLT to AUS. 
 agent: Ok, give me a moment. 
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 agent: Rachel, sorry to inform you that there is no flight available with 0 connection right now. 
 customer: It's ok. Thank you for your information. 
 agent: Thank you for reaching us, have a good day.
customer: It's very important meeting, so I want direct flight.