customer: Hello. 
 agent: Hello. 
 customer: I am jonathan Miller. 
 agent: How can I assist you? 
 __ 
 agent: Yes, sure. Give me a moment. 
 customer: Ok. 
 agent: Jonathan Miller there is no reservation as per your name. 
 customer: It's ok. Thank you for your service. 
 agent: Thank you for choosing us.
customer: My trip has been cancelled? Could you cancel my reservation?