customer: Hello,. 
 agent: Hello,. 
 customer: I  am Cynthia Davis. 
 agent: How may I render you today? 
 customer: I just want to change my existing reservation, due to postpone of my holiday trip  with friends,. Can you please help me with that? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 __ 
 customer: Sure. 
 agent: Thank you for your time. 
 customer: Ok. 
 agent: Sorry, we could not find any active reservation in your name. 
 customer: Ok, no issue. Thank you. 
 agent: Thank you for opting us. Have a nice day.
agent: Please be on hold.