customer: Hello. My name is Daniel While. 
 agent: Hello, how may I help you? 
 customer: I would like to travel from BOS to DFW, could you help me out? 
 agent: Sure, please help me with the travel dates. 
 customer: My travelling dates are from 10/15 to 10/17. 
 agent: I found a flight 1020 of Southwest airlines matches with your preferences, can I proceed? 
 customer: Please proceed with the booking. 
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 customer: Thank you for your help. 
 agent: Thank you for reaching us.
agent: Your ticket is confirmed.