customer: Hi. 
 agent: Hello, how may I render you? 
 customer: I am Shirley Rodriguez. 
 agent: Ok. 
 customer: I want to see the historical places in New York, can you please book me a ticket for connecting flight? 
 agent: Sure, please provide your depart and arrival dates of journey? 
 customer: My journey dates are from 03/16 to 03/18. 
 agent: Kindly mention your airport codes? 
 customer: My airport codes are from New York NY-JFK to New York, NY-LGA. 
 agent: Ok, please be on hold. 
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 agent: Thanks for holding on, there is a direct flight found with your given information. 
 customer: Do not proceed. 
 agent: Ok. 
 customer: Thank you. 
 agent: Thank you.
customer: Ok.