customer: Hi. 
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 customer: I am Paul Wilson. I am planning to travel from IAD to MSP, can you please help in that? 
 agent: Sure, can you please provide your travelling dates to proceed further? 
 customer: My date of travelling is on 06/04 to 06/06. 
 agent: Wait a moment please. 
 customer: sure, but I want to travel in direct flight. 
 agent: Paul Wilson, there are no direct flights available on this route. 
 customer: That's ok, thanks for helping me. 
 agent: Thank you for contacting us.
agent: Hello. How can I help you today?