customer: Hi. 
 agent: Hello, how can I help you today? 
 __ 
 agent: Sure, can I have your name please? 
 customer: Sure, Matthew Lee here. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting, there is no active reservation on your given name. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for reaching us.
customer: Owing to an emergency, my meeting with client got cancelled. So I want you to cancel my recent reservation.