customer: Hello. 
 agent: Hello. 
 customer: I am Jack Miller. 
 agent: How may I assist you today? 
 customer: I am looking for a direct flight, could you please help me with booking a flight ticket with my requirement? 
 agent: Sure, may I know your travelling airport codes? 
 customer: I would like to travel from DTW to MSP. 
 agent: Please mention your travelling dates? 
 customer: I would like to depart on Apr 2nd and return on Apr 4th. 
 agent: Please wait a moment. 
 customer: Sure, take your time. And make sure that my airline is normal-cost. 
 agent: Sorry, there are no flight tickets available on your journey dates. 
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 agent: Thank you for reaching our service.
customer: Ok, not an issue. Anyways, thank you for the information.