customer: Hello, I am Angela Phillips. 
 agent: Hello, how can I help you? 
 customer: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it? 
 agent: Ok, please wait I will revert you in a moment. 
 customer: Sure. 
 agent:  Sorry to inform you that no reservation was found on your name. 
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 agent:  Thank you for availing us.
customer: No problem, thank you for the information.