customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Due to my ill health, I would like to cancel my recent reservation. Please help me out. 
 agent: Sure, may I know your good name please? 
 customer: My name is Jack Lee. 
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 customer: Ok, no issue. Thank you for your information. 
 agent: Thank you for choosing us.
agent: There is no reservation found under your name, Lee.