customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I am Lisa Rodriguez. Owing to an emergency, I want to cancel my reservation. Could you please help me in cancellation? 
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 customer: Sure. 
 agent:  Sorry, no reservation was found on your name. 
 customer: Not an issue. Thank you. 
 agent:  Thank you for opting us.
agent: Ok, please wait.