F: Reception desk, may I help you? ,M: Yes, this is Smith Brown, from room 1016. The last room on the east side of the hotel.
(A) F: What can I do for the guest in room 1016? (B) F: I didn’t hear you. Please could you tell me again? (C) F: Students in room 1016 of the second dormitory, please keep quiet. (D) F: Your room 868 has been booked out. I'm sorry.
A