customer: Hi,. 
 agent: Hello, how may I assist you for the day? 
 __ 
 agent: Sure, I am blissful to help you. Can you please provide your name? 
 customer: Sure, William Jackson is my name. 
 agent: Ok, please wait I will check the reservation on your name and revert to you. 
 customer: Sure, I will wait. 
 agent: Ok. Sorry, there is no reservation found on your name. 
 customer: That's ok, thanks for your assistance. 
 agent: Thank you for reaching us.
customer: I want to cancel my recent reservation, due to the sudden work assigned by my manager at office. Can you help me with that?