customer: Hi. 
 agent: Hello, how may I help you today? 
 customer: Owing to an emergency I want to cancel my reservation, can you help me? 
 agent: Sure, I am here to help you with this. May I know your name please? 
 customer: Myself Sarah Campbell. 
 agent: Ok, please wait for a moment. 
 __ 
 agent: Sorry Sarah, there is no reservation found as per your name to cancel it. 
 customer: No problem, thanks for checking. 
 agent: You are welcome always.
customer: Sure, I will wait for your response.