customer: Hi. 
 agent: Hello, how may I help you? 
 customer: I need to modify my reservation as I am not able to make a journey this time. So, can you help me in changing my reservation to some other time? 
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 customer: Sure, my name is Ruth Nelson. 
 agent: There was no reservation found on your name. 
 customer: Not a problem, anyways thank you for the information. 
 agent: Thank you for reaching us.
agent: Sure, may I know your name?