customer: Hello. 
 agent: Hello. 
 customer: My name is Nancy Edwards. 
 agent: How may I help you? 
 customer: Due to a sudden seminar, my trip is cancelled. Could you help me in cancelling the ticket? 
 __ 
 customer: Thank you for your time.
agent: Yes, sure. Sorry, Nancy Edwards no reservations on your name. Thank you for reaching us.