customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 customer: I am Margaret Scott. 
 agent: Glad to meet you Scott. 
 customer: I would like to book a ticket to San Francisco, can you please help me out? 
 agent: Sure Margaret Scott, I am happy to help you with that. Can I have your travel dates please? 
 customer: I am travelling on these dates 11/19 and 11/21. 
 agent: Ok, please let me know airport codes of your journey locations. 
 customer: I am flying from JFK to SFO. 
 agent: Ok, please wait a moment to check flight availability. 
 customer: Sure. 
 agent: Yes, there is a flight in Southwest airlines with connection 1 and price 200, is it ok for you? 
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 agent: Ok Margaret Scott, I have confirmed a ticket with flight number 1005. 
 customer: Thank you for your services. 
 agent: My pleasure. Thank you for choosing us, have a great journey.
customer: Ok, you can proceed with this flight.