customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Owing an emergency, I want to cancel my reservation. Can you help me for that? 
 __ 
 customer: My name is William Brown. 
 agent: Please allow me a moment. 
 customer: Sure, I will wait for your response. 
 agent: Sorry, no reservation found on your name in our database. 
 customer: That's ok, thank you for checking.
agent: Sure, I am glad to help you with that. Can you please share your name?