customer: Hi. 
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 customer: Myself Eric Bake. I want to cancel my resent reservation, can you please help me out? 
 agent: Sure. Give me a moment,I will inform you. 
 customer: OK. 
 agent: Sorry, there is no reservation on your name Eric Bake. 
 customer: OK, no issues. Thank you for the information. 
 agent: Thank you for contacting us.
agent: Hello. How can I help you?