customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I want to cancel my ticket due to dense fog in my place. 
 agent: Sure, may I know your name to check for the previous reservation? 
 customer: Brandon Collins here. 
 agent: Please allow me a moment. 
 customer: Sure. 
 __ 
 customer: No problem, thank you. 
 agent: Thank you for contacting us.
agent: There is no reservation found under your name.