customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Eric Taylor, do you have any direct flight from MCO to PHL? 
 agent: I will check for that, can you please provide me your travelling dates? 
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 agent: Please wait for a while. 
 customer: Sure. 
 agent: Sorry, we regret to inform you that there is no flight available as per your request. 
 customer: That's fine, thanks for your help and information. 
 agent: Thank you for approaching us, have a nice day.
customer: My travelling dates are 12/06 and 12/08.