customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: Can you please aid me to cancel my recent reservation? Because my planned trip got cancelled suddenly. 
 agent: Sure, may I know your name please? 
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 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Sorry, there was no reservation found with your given name. 
 customer: It's ok, not a problem with that. Anyways thank you for checking the ticket status. 
 agent: Thank you for opting us.
customer: Thank you for accepting my request. My name is Ronald King.