customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Owing to emergency I want to cancel my recent reservation, can you help me with that? 
 agent: Sure, can you share your name please? 
 customer: My name is Laura Thomas. 
 agent: Please wait. 
 __ 
 agent: Your reservation is successfully cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.
customer: Sure.