customer: Hi. I am Sandra Taylor. 
 agent: Hello, how may I serve you? 
 customer: Due to some reasons my plans were changed, so can you cancel my recent reservation? 
 agent: Ok,. Please, wait for a while. 
 customer: Sure. 
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 customer: Ok, thank you for quick response. 
 agent: Thanks for choosing us.
agent: Sorry, there is no reservation on your name.