customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I am Laura Jones. I am planning to cancel my recent reservation, due to some urgent work. Can you help me out to book a ticket? 
 agent: Please give me a minute. 
 customer: Sure. 
 __ 
 customer: That's fine. Thank you for your help. 
 agent: Thank you for reaching us.
agent: Sorry, there is no reservation found under your name.