customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: I need to cancel my reservation due to cancellation of my visa process. Can you help me with it? 
 agent: Sure, may I know your good name please? 
 customer: Gregory Hill is my name. 
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 customer: Sure, I will wait. 
 agent: Sorry, there was no reservation found with your name. 
 customer: Ok, no issues. Thanks for your service. 
 agent: Thank you for opting us.
agent: Ok, please wait for a while, I will check and get back to you.