customer: Hello. 
 agent: Hello. How may I aid you at this moment? 
 customer: I am Jack Brown. I want to book a flight ticket to Charlotte CLT to enjoy my holiday trip, can you help me with booking a direct flight? 
 agent: Sure, please share your travelling dates? 
 customer: My travelling dates are 12/19 and 12/21. 
 agent: Do you need any halt in between the journey? 
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 agent: Ok, may I know your origin airport code? 
 customer: My take off airport code is ATL. 
 agent: There are no flights found on your requested dates. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for reaching us.
customer: I need a direct flight.