customer: Hi. 
 agent: Hello, how may I serve you? 
 customer: I am Benjamin Anderson. 
 agent: Ok. 
 customer: Please help me with cancelling my reservation. 
 agent: Sure, I will help you. Please, wait a minute. 
 __ 
 agent: Thanks for your time. We did not find any reservation on your name to cancel. 
 customer: Fine, thanks for the information. 
 agent: Thank you for approaching us.
customer: Ok.