customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: My name is Eric Wilson. I want to change my reservation as my plan to meet my friend got extended, can you please help? 
 agent: Sure, please allow me a moment to check for your previous reservation status. 
 customer: Sure. 
 __ 
 customer: Not an issue, thank you anyway. 
 agent: Thank you for reaching us.
agent: Thank you for waiting. There is  no active reservation have been found under your name in our database to amend it.