customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I would like to meet my school friend at Boston, please help me in booking a ticket from PHX to BOS. 
 agent: Sure, can you please let me know your trip dates? 
 customer: My planned trip dates are on Oct 19 and Oct 21. 
 agent: Do you have any connection limit preference? 
 customer: I need a flight with single connection. 
 agent: Do you have any other specifications? 
 customer: No, thank you for asking. 
 __ 
 customer: My name is Brian Lewis. 
 agent: American Airlines is having a single stopover with 1001 flight number and airfare is 200. Shall I proceed with this flight? 
 customer: Ok, please proceed for booking. 
 agent: For a economy class your ticket is booked. 
 customer: Thank you for your services. 
 agent: Thank you for reaching us.
agent: Could you help me with your name please?