customer: Hello. 
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 customer: I want to cancel my reservation as I am unable to travel due to some health issues, so please assist me to cancel. 
 agent: Sure, I will assist you. 
 customer: Ok. 
 agent: May I know your name to check your reservation? 
 customer: I made a reservation earlier on the name of Justin Miller. 
 agent: Ok, please wait a moment, I will check your reservation status and get back to you. 
 customer: Sure. 
 agent: Justin Miller, we have gone through our reservation list but could not find any reservation on your name to do cancellation. 
 customer: No problem, thanks for your support. 
 agent: Thank you for reaching us.
agent: Hello, how may I assist you for the day?