customer: Hi, my name is Kevin Lee. 
 agent: Hi, Kevin.  How may I assist you? 
 customer: I'll be attending a festival soon and need to find a flight. 
 agent: Where are you departing and where do you intend to fly to? 
 customer: The festival is in CLT and I am leaving from EWR. 
 agent: Okay.  What are the dates you'd like for your departure and arrival? 
 customer: I want to be there on 02/17 and return on 02/19. 
 agent: I have found a few available flights.  Do you have any preference for airline? 
 customer: No. 
 agent: How about class? 
 customer: I don't want anything lower than economy. 
 agent: One of the flights matches your criteria.  Would you like for me to book it? 
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 agent: Your flight has been booked.  Please contact us again if you require any additional assistance. 
 customer: Thank you for your help today.
customer: Yes please.