customer: Hello. My name is Scott Campbell. 
 agent: Hello, how may I assist you? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me in cancellation? 
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 customer: Ok. 
 agent: There is no reservation on your name. 
 customer: Ok, No problem. Thank you. 
 agent: Thanks for choosing us.
agent: Sure, I will help you.