customer: Hello. 
 agent: Hi, how can I help you today? 
 customer: I have done a reservation last week but my journey destination got changed.Could you please change my existing reservation. 
 agent: Sure, I can help you in that changing.Could you please provide your name? 
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 agent: OK Thomas, will you please wait a moment to check it? 
 customer: OK, sure. 
 agent: Thank you for waiting. Sorry Thomas based on your request there is no reservation found. 
 customer: OK. Thank you for your information. 
 agent: OK, thank you for reaching us, have a great day. 
 customer: Your welcome.
customer: I'm Kimberly Thomas.