customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: I would like to book a ticket from OAK to DFW, can you please help me with that? 
 agent: Sure, could you please share your journey dates? 
 customer: The travel dates are from 01/03 to 01/05. 
 agent: Do you have any preferences? 
 customer: I need a flight with 1 connection limit. 
 agent: On what name, do I need to reserve the ticket? 
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 agent: We found a connecting flight 1022 from Southwest airline with a fare 200. 
 customer: Please proceed. 
 agent: Your ticket has been confirmed in economy class. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: Shirley Young here.