customer: Hello. 
 agent: Hello, how can I aid you today? 
 customer: I am Patrick Davis, I would like to cancel my recent reservation due to heavy rainfall from couple of days. Could you please help me? 
 agent: Sure, we are here to help you with cancellation. Please be on hold. 
 customer: Sure. 
 agent: Thanks for being patient, there was no reservation found on your name. 
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 agent: Thank you for availing our service.
customer: No problem, thank you for your information.