customer: Hi. 
 agent: Hello, how may I be at your service today? 
 customer:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent: May I know your name please to check the status of your reservation? 
 customer: Jessica Davis here. 
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 customer: Sure. 
 agent: Sorry, there is no reservation matching with your name in our portal. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.
agent: Thank you. Please stay online for a while, I will check your reservation status and let you know.