customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Actually my Hockey competition is postponed, so that I want change my existing reservation. Can you help me? 
 agent: Sure, please let me know your name to proceed? 
 customer: Yes, I am Frank Gonzalez. 
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 customer: Ok, not an problem. Thank you for your information. 
 agent: Thank you for reaching us, have a nice day.
agent: Sorry to say, no reservation found on your name.