customer: Hello. 
 agent: Hello. How can I help you with today? 
 customer: Good evening,my name is Paul Phillips and I want to cancel my reservation. 
 __ 
 customer: OK. 
 agent: Paul, I would like to inform you that there is no reservation found under your name. 
 customer: Thanks for your help. 
 agent: You're welcome.
agent: Sure, I can help you with that. Give me a moment to check the details.