customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: Can you please help me with changing my reservation due to some changes in the trip plan? 
 agent: Sure, we are here to help you. 
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 agent: Can I have your name to check your details in our reservation list? 
 customer: My name is Nicholas Hall. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Nicholas Hall, we didn't found any reservation found on your name. 
 customer: Not an Issue, thank you for checking it for me. 
 agent: Thank you for contacting us.
customer: Thank you.