customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: I want to book a ticket from JFK to LGA. Can you help me with that? 
 agent: Sure, can you please provide your journey dates? 
 customer: My trip dates are 01/10 and 01/12. 
 agent: Do you need any preferred connections? 
 customer: I need a direct flight. 
 agent: Do you have any other specifications to be met? 
 customer: I prefer economy class. 
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 customer: I am Samantha Lopez. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Thank you for your valuable time, unfortunately no flights available on that route. 
 customer: That's ok. Thank you for your service. 
 agent: Thank you for availing us.
agent: Can I have your name to proceed further?