customer: Hello. 
 agent: Hello. How may I help you today? 
 customer: Myself Nicholas White. 
 agent: Yes, White. 
 customer: I would like to attend a meeting in National Center at Atlanta. Could you please book a ticket from PHL to PHX? 
 __ 
 customer: Sure, my journey dates are 12/31 and 01/02. 
 agent: Ok, please wait for a while. 
 customer: Ok, I will wait for your response. 
 agent: UA airlines is having a flight on that route with 2 connections, is that ok for you? 
 customer: Can you please check for the direct flight? 
 agent: Sure, please wait for a while. 
 customer: Ok. 
 agent: Sorry to inform you that there are no direct flights available for you on those dates. 
 customer: That's ok. Thank you for your help. 
 agent: Thank you for choosing us, have a great day.
agent: Sure, I can help you with that. May I know your preferable travel dates please?