customer: Hi. I am Donna Turner. 
 agent: Hello, how may I assist you today? 
 customer: I need to cancel my existing reservation as my plan to go for holiday trip got cancelled. Can you please cancel it? 
 agent: Sure, Please wait a minute. 
 __ 
 agent: Sorry to inform you that no reservation found on your given name. 
 customer: Ok, no problem. Thank you for your response. 
 agent: Thank you for opting us.
customer: Sure.