customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: I need your assistance in cancelling the reservation, as my friend met with an accident. 
 agent: Sure, may I know your good name? 
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 agent: Please wait for a moment. 
 customer: Sure, I will wait. 
 agent: Sorry to say that, no reservation was found with your good name. 
 customer: Fine, thank you. 
 agent: Thank you for reaching us.
customer: The reservation was in the name of Linda Collins.