customer: Hello. 
 __ 
 customer: Joseph Martin here. 
 agent: How can I help you today? 
 customer: Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel in a flight. Can you please help me out with cancelling of my reservation? 
 agent: Sure, I am mirthful to help you to cancel your reservation. 
 customer: Thank you. 
 agent: Please wait a moment. 
 customer: Sure, take your time. 
 agent: Sorry, I didn't find any reservation on your name in our database to cancel your reservation. 
 customer: Oh! I think the ticket was not booked due to server issue. 
 agent: Thank you for approaching us, have a great day.
agent: Hello.