customer: Hello. 
 agent: Hello. 
 customer: Gary Moore here. 
 agent: Moore, how can I assist you? 
 customer: I would like to cancel my reservation because my childhood friend met with an accident. 
 agent: Sure, I will help you in cancelling your reservation. Please wait for a while, I will check your reservation status and get back to you. 
 __ 
 agent: Moore, I have not found any reservation by your name in our database. 
 customer: Ok, not an issue. Thank you for your help. 
 agent: You are welcome and thank you for contacting us.
customer: Sure, I will wait for your reply.