customer: Hi. 
 agent: Hello, how can I guide you for today? 
 customer: I need to amend my reservation, can you help me out? 
 agent: Sure, I will help you about that. Can you please provide your name to check the reservation status under your name? 
 customer: Myself Joseph Baker. 
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 customer: That's ok, not an issues. Thank you. 
 agent: You are welcome, thank you for reaching us.
agent: Sorry Joseph Baker, there is no active reservation under your name to change your reservation.