customer: Hi. 
 agent: Hello. How can I aid you? 
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 agent: Sure, let me check your reservation details in our database. 
 customer: Ok. 
 agent: Sorry, I did not find any reservation by your name in our database. 
 customer: No problem, thanks for the information. 
 agent: Thank you for choosing us.
customer: I am Kevin Phillips. I want to cancel my reservation as my project got ramp down. Can you help me with that?