customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I need your assistance in booking a flight ticket to Houston, HOU in January month to attend a workshop over there. Can you please help me with that? 
 agent: Sure, may I know your journey dates? 
 customer: Sure, my journey dates are Jan 10 and Jan 12. 
 agent: May I know your another journey airport code? 
 customer: Sure, my source airport code is LGA. 
 agent: Do you have any preferences? 
 customer: Yes, I need a normal-cost airline flight. 
 agent: May I know your name? 
 customer: Sure, my name is Susan Young. 
 agent: There is a connecting flight with number 1014 in airline Hawaiian, the fare is 300 in economy class. Can I book it? 
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 agent: Your ticket is reserved, the depart time is 7:00 hours and return time is 19:00 hours. 
 customer: Thank you for your kind service. 
 agent: Thank you for reaching us.
customer: Yes, you can book it.