customer: Hello. 
 agent: Hello, how can I serve you today? 
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 agent: Sure, let me know your planned journey dates? 
 customer: I prefer to travel on Jul 30 and Aug 01. 
 agent: May I know your connection limit? 
 customer: I prefer to travel in a connecting flight. 
 agent: Is there any other preferences? 
 customer: No. 
 agent: Can I know your name? 
 customer: I am Patricia Hernandez. 
 agent: We found a connecting flight 1020 in Jet blue airline with fare 100 and class is economy. Shall I proceed with booking? 
 customer: Ok, please confirm my booking. 
 agent: Your flight ticket has been reserved. 
 customer: Thank you for your help. 
 agent: Thank you for opting us.
customer: I planned to meet my parents in CLT, can you please help me to book a flight ticket from IAD?