customer: Hi. 
 agent: Hello, how can I serve you today? 
 customer: As I am a journalist, want to get some information from books at Billy graham library at Charlotte, CLT. 
 agent: Ok. 
 customer: Can you please reserve a flight ticket for me? 
 agent: May I know your good name? 
 customer: I am Michelle Taylor. 
 agent: Let me know your trip dates. 
 customer: My scheduled dates of trip is 07/11 to 07/13. 
 agent: Do you have any connection limit? 
 customer: Yes, there should be a lay by. 
 agent: Kindly, mention your source code. 
 customer: Houston, IAH is my source point. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: There is a flight with airline: Southwest, flight number:1001, price 100, 1 connection. 
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 agent: Your ticket has been confirmed. 
 customer: Thank you for aiding me. 
 agent: Thank you.
customer: It's perfect, you can confirm this flight.