customer: Hello, I am Samantha Hill. 
 agent: Hello, how may I assist you for today? 
 __ 
 agent: Sure, please wait a moment I will check your reservation details and get back to you. 
 customer: Sure. 
 agent: Sorry, I regret to say that there is no reservation found under your name. 
 customer: No problem, thank you for the information. 
 agent: Thank you for choosing us, have a nice day.
customer: Due to my health issue I want to cancel my recent reservation, so can you please assist me with this?