customer: Hi. 
 agent: Hello. How can I assist you today? 
 customer: My business meet was postpone and I want to change my reservation, can you help me? 
 agent: Sure, I can help you with that. May I know your name to check for the previous reservation? 
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 agent: Ok, please allow me a moment while I check that for you. 
 customer: Ok. 
 agent: Your patience is greatly appreciated. Andrew, there is no reservation found under your name. 
 customer: No problem, thanks for checking. 
 agent: You are welcome. Thank you for contacting us.
customer: Myself Andrew Perez.