customer: Hello. 
 agent: Hello. How can I help you at this moment? 
 customer: I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation. 
 agent: Sure, I can help you with that. 
 customer: Thank you. 
 __ 
 customer: Sure, myself Stephanie Baker. 
 agent: Please hold on a moment, I will check your reservation status. 
 customer: Sure, take your time to check my reservation. 
 agent: There is no previous reservation found in your name Stephanie Baker. 
 customer: Oh! It may not be booked properly. Anyway, thank you for your time. 
 agent: Thank you for reaching us, have a good day.
agent:  May I know your name for further process?