customer: Hi. 
 agent: Hello. What can I do for you now? 
 __ 
 agent: Ok. 
 customer: So I had a request to you to cancel my existing reservation? 
 agent: Sure, I will cancel your reservation. For this I want to know your name. 
 customer: Sure, my name is Ronald Rodriguez. 
 agent: Give a minute, I will get back to you. 
 customer: Sure. 
 agent: Thanks for waiting. You have no reservation found with  your name. 
 customer: Ok, no problem. 
 agent: Thank you for approaching us. 
 customer: Thanks for your valuable information. 
 agent: Have a pleasant day.
customer: Due to the sudden demise of my Granny, I am unable to catch a flight.