customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I would like to cancel my flight reservation as I am sick, can you please help me? 
 agent: Sure, may I know your good name? 
 customer: Thank you so much. I am Jessica Adams. 
 agent: Please wait for a moment. 
 customer: Sure. 
 __ 
 customer: Not an issue. Anyway, thank you for checking. 
 agent: Thank you for reaching us.
agent: Sorry to say that, no reservation was found with your good name.