customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: Can you help me to book a flight ticket from MCO to DEN? 
 agent: Sure, may I know your travel dates? 
 customer: Jan, 27 and Jan, 29 are my travel dates. 
 agent: Please share me you name. 
 customer: My name is Pamela Baker. 
 agent: Do you prefer direct flight or connecting flight? 
 customer: I prefer to direct flight. 
 agent: At what time do you like to return and depart? 
 customer: My return time should be at morning. 
 agent: Do you prefer economy or business class? 
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 agent: We found a direct flight with JetBlue airlines and your flight number is 1010. Shall I book this ticket with business class? 
 customer: Please proceed. 
 agent: Your ticket has been reserved. 
 customer: Thank you. 
 agent: Thank you.
customer: I prefer to travel in business class.