customer: Hi. 
 agent: Hello. How can I help you? 
 __ 
 agent: Please wait a while. 
 customer: Sure. 
 agent: May I know your name please? 
 customer: My name is Michael Baker. 
 agent: Sorry to say, there is no reservation on your name in our database. Thank you for opting us.
customer: Please cancel my recent reservation owing to an emergency.