customer: Hi, Nicole Nelson here. 
 agent: Hello. How can I help you today? 
 customer: I want to cancel my recent reservation due to my health issue, will you help me out? 
 agent: Sure, I can help you with that. Please allow me a moment to check the details for you. 
 customer: Ok. 
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 customer: It's ok, no issues. Thank you for your information. 
 agent: You are welcome. Thank you for contacting us.
agent: Your patience is greatly appreciated. Nicole, I have checked and see that there is no reservation found under your name.