customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I want to cancel my recent reservation, can you please help me with this? 
 agent: Sure, I will help you out. May I know your name please? 
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 agent: Ok, please wait a moment. Sorry, there are no reservations found. 
 customer: Ok, no problem. Thank you for your time. 
 agent: Thank you for choosing us.
customer: I am Jeffrey Martinez.