customer: Hi. 
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 customer: I would like to alter my reservation, due to bad weather conditions my football match was postponed. Can you help me in this? 
 agent: Sure, may I know your good name please? 
 customer: Please check the reservation list with name Richard Lewis. 
 agent: Thanks for providing your good name, there is no reservation on your name. 
 customer: Ok, Thanks for the information. 
 agent: Thanks for choosing us.
agent: Hello, how may I assist you?