customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. 
 agent: Sure, I am here to help you with that, can I know your good name to proceed further? 
 customer: David Perez here. 
 agent: Sorry, we found no reservation on your given name. 
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 agent: Thank you for reaching us.
customer: That's ok, thank you for your help.