customer: Hello. 
 agent: Hello. 
 customer:  I have an earlier reservation to sign a new contract for new project, due to some problems it got postponed. Can you please change my reservation? 
 agent: How can I help you today? Sure.can I have your name please? 
 customer: My name is Gary Evans. 
 agent: Ok, please wait for a while. 
 __ 
 agent: Thanks for waiting, there is no active reservation on your given name. 
 customer: That's ok, thank you for your information. 
 agent: Thank you for reaching us.
customer: Sure, take your own time.