customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: Myself Matthew Walker. I am planning to visit Chicago, will you help me in booking the flight ticket from JFK to ORD? 
 agent: Sure, may I know your planned travel dates to check for the flight availability? 
 customer: My travelling dates are Oct 18 and Oct 20. 
 agent: Do you have any other specifications? 
 customer: I need a flight with single connection. 
 agent: Ok, please allow me a moment. 
 __ 
 agent: Thank you for waiting. Here, I found a flight with 1 connection as per your request and airfare is about 100. Shall I proceed in booking with this flight? 
 customer: Sure, you can proceed with the booking. 
 agent: Your ticket has been confirmed for the flight 1025 in Southwest airlines. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
customer: Ok, I will wait for your response.