customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: My name is Catherine Parker. Owing an emergency, I want to cancel my reservation. Can you help me for that? 
 agent: Sure, I will help you. 
 __ 
 agent: Sorry, no reservation found on your name to cancel. 
 customer: That's ok, thank you for checking. 
 agent: Welcome, have a nice day.
customer: Thank you.