customer: Hello, I am Rachel King. 
 agent: Hello, How can I be your helping hand the day? 
 customer: Due to bad weather condition, I want to cancel my reservation ticket. Can you help me out in this? 
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 customer: Sure. 
 agent: Thanks for being patient. We did not find any reservation with your name to cancel the reservation. 
 customer: It's ok, not a problem. 
 agent: Thank you for contacting us. 
 customer: Thank you for your information.
agent: Sure, I am here to help you. Please wait for a minute, I will be right back.