customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: Due to my ill health, I am planning to cancel my trip to Dallas. Can you please help me by cancelling my recent reservation? 
 agent: Sure, can you please mention your name for further processing? 
 customer: My previous reservation has done with my name Deborah Lee. 
 agent: Ok, please wait. Your ticket has been successfully cancelled as per your name. 
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 agent: You are welcome always.
customer: Thank you for cancelling my ticket, happy with your service.