customer: Hi. 
 agent: Hello. How can I help you now? 
 customer: I need to book a ticket from MCO to PHX. Could you book a ticket? 
 agent: Sure, I will help you now. May I know your travel dates please? 
 customer: Travel dates are Mar, 27 and Mar, 29. 
 agent: Do you have any connection limit? 
 customer: I prefer connecting flight. 
 agent: May I know your other specifications? 
 customer: I would like to return in the afternoon time. 
 agent: Let me know your name to proceed. 
 customer: My name is Susan Taylor. 
 agent: Sorry, there are no flights available as per your specifications. 
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 agent: Thank you for reaching us.
customer: Thank you.