customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Can you please check the availability of flights in between the points Washington and Boston? 
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 customer: I will depart on 08/10 and return on 08/12. 
 agent: Help me with the airport codes? 
 customer: Sure, my source airport code is DC - IAD and destination airport code is MA - BOS. 
 agent: May I know your name please? 
 customer: Sure, I am Deborah Phillips. 
 agent: We found a flight in an airline Southwest with 1020 number having a single connection price of 100. Shall I reserve? 
 customer: Ok, please proceed for booking. 
 agent: Your flight ticket has been processed. 
 customer: Thank you. 
 agent: Thank you.
agent: Sure, may I know you trip dates?