customer: Hello. 
 agent: Hello, what help you are looking for ? 
 customer: My name is Jeffrey Campbell. I want to cancel my reservation, due to some issue. 
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 customer: Ok. 
 agent: Sorry, there is no reservation found on your name. 
 customer: That's ok. Thank you for checking. 
 agent: Thank you for reaching us. 
 customer: Welcome.
agent: Sure, give me a while.