customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: I am Eric Hill, I want to cancel my reservation which I have done last week due to my schedule got cancelled. 
 agent: I will help you about that. 
 customer: Thank you for the help. 
 agent: Sorry Hill, there is no reservations under your name to cancel. 
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 agent: Ok, thank you for reaching out here.
customer: It's ok, anyway thank you for the information.