customer: Hello, I am George Edwards. 
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 customer: I am planning to attend my sister wedding can you please help me in booking a flight ticket? 
 agent: Shall I know your boarding point? 
 customer: My airport codes are from Charlotte, CLT To Chicago ORD. 
 agent: Please help me with your travelling dates. 
 customer: My travelling dates are from 04/29 To 05/01. 
 agent: Are you having any preference to meet? 
 customer: I need a direct flight. 
 agent: Ok, we have a connecting flight with your information. 
 customer: No, I need a direct flight. 
 agent: Fine, thank you for connecting us. 
 customer: Thank you.
agent: Hello, how can I be your helping hand?