customer: Hello. 
 agent: Hello, how can I serve you? 
 customer: I want to  cancel my recent reservation due to sudden postpone of my exams dates. 
 agent: Sure, we are here to help you. 
 customer: Can you help me with that? 
 agent: May I know your name please? 
 customer: I am Laura Wright. 
 agent: Please wait for a while. 
 __ 
 agent: Thanks for your time, there is no active reservation found in your name. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for reaching us.
customer: Sure.