customer: Hello. 
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 customer: Please book a flight ticket from CLT to AUS? 
 agent: May I know your travelling dates? 
 customer: My journey dates are Apr 17 and Apr 19. 
 agent: May I know your connection limit? 
 customer: I need a connecting flight. 
 agent: Do you have any other requirements? 
 customer: No. 
 agent: May I know your good name? 
 customer: I am Anthony Harris. 
 agent: Delta Airlines providing connecting flight in the economy class with fare 200, shall I proceed for booking? 
 customer: Go ahead. 
 agent: Your ticket has been confirmed with flight number 1016. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.
agent: Hello, how may I serve you?