customer: Hello. 
 agent: Hello. How can I assist you today? 
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 agent: Sure, can you please share your trip dates? 
 customer: My trip dates are 07/21 and 07/23. 
 agent: Sorry, no flights are available on you route. 
 customer: Ok, please proceed. Thank you for your help. 
 agent: Welcome.
customer: I am Robert Campbell, please reserve my ticket from BOS to DTW?