customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I want to travel from EWR to AUS. My travelling dates are from 07/14 to 07/16. 
 agent: Ok, please wait for a moment. 
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 agent: Sorry, there are no flights available regarding your journey. 
 customer: That's ok. 
 agent: Do you want any other information please? Ok. Thank you and have a nice day. May I know your name please? 
 customer: Gary Allen here. Thank you for your support.
customer: Make sure that there is 1 connection.