customer: Hello. 
 agent: Hello. How may I help you? 
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 agent: Sure, I am here to help you. Could you please share your travelling dates? 
 customer: I want to fly on 05/02 and 05/04. 
 agent: Flight-1020 of Hawaiian airlines is available for you, shall I proceed? 
 customer: Proceed with booking. 
 agent: Ok, your ticket is booked. 
 customer: Thank you for your help. 
 agent: Welcome.
customer: I am Christopher Gonzalez. I want to travel from IAH to IAD. Can you book a flight ticket for me?