customer: Hi. 
 agent: Hello, How can I help you? 
 customer: My name is Paul Wilson, I want to cancel my recent reservation. 
 agent: Sure, can you please wait for a moment. I will check and revert back to you. 
 customer: Sure. 
 agent: Thank you for waiting. We do not have any reservation on your name. 
 __ 
 agent: Thank you have a good day.
customer: Thanks for your confirmation.