customer: Hello. 
 agent: Hello. 
 customer: Myself Carol Thompson. 
 agent: How can I help you today? 
 customer: For some issues I want to cancel my reservation, can you please help me with it? 
 agent: Sure, I can help you with that. 
 customer: Thanks. 
 agent: Ok, please wait a moment, I will check your previous reservation status. 
 customer: Ok. 
 agent: There is no previous reservation available on your name. 
 customer: It's ok. 
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 customer: Thank you for the information.
agent: Thank you for reaching us, have a good day.