customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: I want to cancel my reservation due to sudden change in my trip. Can you assist me? 
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 customer: Anthony Harris. 
 agent: Please give me a minute, I will check the status of your existing reservation. 
 customer: Sure. 
 agent: Sorry, there is no reservation found under your name in our database. 
 customer: No problem, thank you for searching. 
 agent: Thank you for contacting us, have a nice day.
agent: I will help you with that. May I know your name?