customer: Hi. I am Alexander Anderson. 
 agent: Hello, how can I aid you? 
 customer: Can you help me to cancel my reservation? Because my cricket match is cancelled in this week. 
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 customer: Sure, please check my details in your records. 
 agent: Sorry, there is no reservation found under your name. 
 customer: No issues, thank you for your help in checking. 
 agent: Thank you for choosing us.
agent: Sure, give me a minute.