customer: Hello. 
 agent: Hello, how may I help you for this moment? 
 customer: Due to my ill health, I would like to cancel my recent reservation. Please help me out. 
 agent: Sure, could you please mention your name for further process? 
 customer: My name is Elizabeth Green. 
 agent: Ok, please wait for a mean while. 
 customer: Sure. 
 agent: Sorry Green, there is no reservation found as per your name to cancel your reservation. 
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 agent: You are welcome and have a great day.
customer: Ok, no issue. Thank you for your information.