customer: Hi. 
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 customer: I want to cancel my recent reservation due to sudden cancellation my trip. Can you help me? 
 agent: I will help you with that. 
 customer: Thank you. 
 agent: May I know your name? 
 customer: Ashley Davis. 
 agent: Please give me a minute, I will check the status of your existing reservation. 
 customer: Ok. 
 agent: Sorry, there is no reservation found under your name in our database. 
 customer: That's Fine. Thank you. 
 agent: Thank you for contacting us, have a nice day.
agent: Hello, how can I guide you for today?