customer: Hi,. 
 agent: Hello. How can I oblige you? 
 customer: Please cancel my recent reservation. 
 agent: Sure. May I know your good name? 
 __ 
 agent: Please wait. 
 customer: Sure. 
 agent: Thanks for waiting. There is no reservation found on your name. 
 customer: Thank you. 
 agent: Thank you.
customer: I am Joshua Young.