customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Please book a flight ticket from PHL to JFK? 
 agent: Sure, may I know your trip dates to reserve your seat. 
 customer: My journey dates are Jan 19 and Jan 21. 
 agent: Do you need any connections between your trip? 
 customer: I need a connecting flight. 
 agent: Do you need business class or economy class? 
 customer: I am comfortable with any class. 
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 customer: I am Pamela Martin. 
 agent: Is there any other specifications required? 
 customer: No. 
 agent: Jetblue Airlines is providing connecting flight with the ticket fare of 100 and arrival time is 21:00 hours, Shall I proceed? 
 customer: Go ahead. 
 agent: Your ticket has been booked successfully with economy class in flight:1017. 
 customer: Thank you for your help. 
 agent: Thank you for contacting us.
agent: May I know your name to proceed further.