customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Owning to an emergency, I want to cancel my recent reservation. Can you please help me out? 
 agent: Sure, may I know your name? 
 customer: Sure, my name is Timothy Jackson. 
 agent: Sorry, there is no reservation found under your name. 
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 agent: Thank you for opting us.
customer: Ok, no problem. Thank you for your information.