customer: Hello. 
 agent: Hello. How may I guide you today? 
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 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, my name is Raymond Thomas. 
 agent: I am sorry to say that there is no reservation found under your name. 
 customer: Ok, no problem. Thank you for checking. 
 agent: Thank you for reaching us.
customer: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?