customer: Hi. 
 agent: Hello, how may I help you? 
 customer: I am Joshua Wright. 
 agent: Yes, tell me. 
 customer: I want to go Chicago to attend baby shower party of my sister, please book me a ticket from OAK to ORD. 
 agent: May I know your trip dates? 
 customer: Yes, my journey dates are 07/20 and 07/22. 
 agent: Sorry, there is no flight. 
 __ 
 agent:  Most welcome.
customer: Oh! that's ok, I will try to go by road way then. Thank you for your service.