customer: Hello. 
 agent: Hello, how may I assist you? 
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 agent: Sure, can you help me with your journey dates to search the flight? 
 customer: My journey dates are 04/16 and 04/18. 
 agent: There is a flight-1011 from UA airlines, shall I proceed? 
 customer: If the flight is with connection limit 1,then only proceed with the booking process. 
 agent: Ok, your booking is done. 
 customer: Thank you very much. 
 agent: Welcome.
customer: I am Kenneth Lee. Will you please help me to book a flight ticket from IAH to PHL?