customer: Hello. 
 agent: Hello. 
 customer: Myself Mary Turner. 
 agent: What type of service you are excepting from us? 
 customer: Can you please cancel my existing reservation as there is a snow fall I can not move out and make the journey? 
 __ 
 customer: Thank you for assisting me. 
 agent: Please wait for a minute. Sorry fro the trouble, there is no reservation found on your name in our database. 
 customer: Ok, not a problem. Thank you for the information. 
 agent: Thank you for reaching us.
agent: Sure, I am here to help you.