customer: Hello. 
 agent: Hello, how may I serve you? 
 customer: I am looking for a flight from CLT to IAD, can you help me in booking? 
 agent: Sure, I will help you. Please send your travelling dates. 
 customer: Sure, my planned travel dates are Nov 14 and Nov 16. 
 __ 
 customer: Please look for a direct flight. 
 agent: Please stay connected. 
 customer: Ok, please book the ticket on the name William Moore. 
 agent: There is a direct flight available with JetBlue airline, shall I proceed? 
 customer: That's fine, please proceed in booking. 
 agent: Your booking is done with flight number 1002. Happy journey. 
 customer: Thank you for the service. 
 agent: You are welcome, have a nice day.
agent: Do you have any connection preference?