customer: Hello. 
 agent: Hello. How should I help you now? 
 customer: My name is Sandra Allen. 
 agent: How can I help you Allen? 
 customer: I am planning to celebrate coming festival along with my family. Can you please help me in booking a flight ticket? 
 agent: That's great Allen. Sure. I will help you out with booking. Can you please provide me your travel dates? 
 customer: Sure, my preferable travelling dates are from 03/20 to 03/22. 
 agent: Please mention your source and destinations. 
 customer: My source and destination codes are from DTW to OAK. 
 agent: Please give me a minute, let me check the flight details. 
 customer: OK. 
 agent: Thank you for waiting. Flight number 1005 of South West airlines is available to you with connection as 1. Can I confirm it for you? 
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 agent: Your ticket has confirmed. 
 customer: Thank you. 
 agent: Your welcome.
customer: That's perfect. Please confirm my ticket.