customer: Hello, I am Samantha Mitchell. 
 agent: Hello. How can I aid you? 
 customer: I want to change my existing reservation due to my football match got postponed, can you please help me with that? 
 agent: Sure, I can help you. Can you please wait for a moment, I will check with your reservation. 
 customer: Sure. 
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 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for opting us.
agent: We hardly tried to find your reservation but, no reservation has been found with your name.