customer: Hi. 
 agent: Hello, how may I assist you today? 
 customer: Owing to an emergency, my meeting with client got cancelled. So I want you to cancel my existing reservation. 
 agent: Sure, we are here to help you with cancellation. To proceed further, May I know your name? 
 customer: Sure, John Edwards here. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Thanks for your time, we found a reservation on your name and it is successfully cancelled. 
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 agent: Thank you for choosing us.
customer: Thank you.