customer: Hello. 
 agent: Hello, how may I serve you? 
 customer: Myself Christine Turner. I want to cancel my recent reservation, due to some health issues. Can you help me in that? 
 agent: Sure, let me check the status and revert you. 
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 agent: We could not find any reservation by your name in our data base. 
 customer: That's ok, no problem. Thank you for the information. 
 agent: Thank you for approaching us.
customer: Thank you.