customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I would like to travel from JFK to IAH, can you find flight in my route? 
 agent: Sure, may I know your travelling dates? 
 customer: My preferable dates of travelling will be from 04/19 till 04/21. 
 agent: Ok, may I know your name? 
 customer: Please, book the flight ticket on Anna Adams. 
 __ 
 customer: Make sure that connection limit should be 1. 
 agent: Yes, the flight is of connection 1. 
 customer: Please, proceed it. 
 agent: Yes, your ticket has been booked. 
 customer: Thank you for your service. 
 agent: Thank you for contacting us.
agent: Yes, I found  a ticket -1013 with southwest airlines, can I proceed?