customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Jessica Moore, want to travel from LGA to MCO. Please help me. 
 agent: Sure, may I know your trip dates please? 
 customer: My trip dates are from 08/01 to 08/03. 
 agent: Do you have any class preference? 
 customer: No, I m fine with any class. 
 __ 
 customer: Ok. 
 agent: Sorry, we regret to inform you that there is no flight available as per your request. 
 customer: It's ok, thank you. 
 agent: My pleasure.
agent: Please wait.