customer: Hello, Ryan Scott here. 
 agent: Hello. Glad to met you Ryan Scott. How can I assist you at this moment? 
 customer: I planned to meet my cousin in DCA, can you please help me to book the flight ticket from SEA? 
 agent: Sure, I will help you with that. Can I have your travel dates please? 
 customer: I planned to travel on 04/17 and 04/19. 
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 customer: Sure. 
 agent: Yes, I have found a flight in Frontier airlines with connection 1 and price 100, is it ok for you? 
 customer: Can you please search for a direct flight? 
 agent: Sure, I will check with that. Sorry Ryan Scott, no flight is available to you with connection 0. 
 customer: Ok, no problem. Thank you for your information. 
 agent: My pleasure. Thank you for choosing us, have a good day.
agent: Ok, please wait a moment.