customer: Hello, I am Donald Lee. 
 agent: Hello, how can I aid you today? 
 customer: Please help me in reserving a flight ticket from MSP to IAD with the fare 5000? 
 agent: Sure, I am here to assist you. 
 customer: Thank you. 
 agent: Could you please forward your travelling dates? 
 customer: I would like to start on 09/23 and need to return on 09/25. 
 agent: Do you need direct flight? 
 customer: No, I need a connecting flight. 
 agent: Please wait for a while. 
 customer: Ok. 
 agent: There is a UA 1004 airline with fare of 100 and a halt in between the journey. Shall I proceed with booking? 
 customer: You can proceed. 
 agent: Your booking has been confirmed on name of Donald Lee. 
 __ 
 agent: Thank you for choosing us, have a safe journey.
customer: Thank you.