customer: Hi. 
 agent: Hello. 
 customer: I am Nancy Adams. 
 agent: How can I help you Adams? 
 customer: I would like to change my recent existing reservation because my friend who is participating in gun shooting has been postponed. 
 __ 
 customer: Ok. 
 agent: There is no reservation found on your name, Nancy Adams. 
 customer: No problem, thank you. 
 agent: Thanks for opting us.
agent: I will help you, please wait a while.