customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: Could you please help me to book a business class ticket from Los Angeles to attend a business meeting in New York? 
 agent: Sure, may I know your travel dates? 
 customer: I need to depart on Apr 2nd and my return date will be on Apr 4th. 
 agent: Where would you like land in New York? 
 customer: My boarding point is LAX and my destination point is JFK. 
 agent: Please share me your name. 
 customer: I am Jessica Crown. 
 agent: Do you have any specifications? 
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 agent: We found a economy class flight on your details with Southwest Airline, flight number: 1002. Shall I book this ticket? 
 customer: That's fine, you can book the ticket. 
 agent: Your ticket has been reserved. 
 customer: Thank you for your assistance in booking. 
 agent: Thank you so much for choosing us.
customer: I need a break in between my journey.