customer: Hello. Jacob Taylor here. 
 agent: Hello, how may I render you today? 
 customer: I am planning to book a flight ticket to HOU from IAD, can you please help me out? 
 agent: Sure, I am here to help you. 
 customer: Thanks. 
 agent: May I know your planned travel dates? 
 customer: Sure, my planned travelling dates are 01/28 and 01/30. 
 agent: Do you need a lay by in between your journey? 
 customer: Yes, I need 1 connected flight. 
 agent: Ok, please wait for a while. 
 customer: Ok, take your time. 
 agent: We found a connecting flight for you, flight details are as Spirit airline, fare 100 and flight number 1002. 
 customer: Ok, please confirm my reservation. 
 agent: Your reservation has been confirmed. 
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 agent: Thank you for opting us.
customer: Thank you for the help.