customer: Hello. 
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 customer: Due to heavy rain, I want to change my reservation. Can you help me? 
 agent: Sure, I am here to help you. May I know your name to proceed further? 
 customer: Raymond Martinez here. 
 agent: Please wait for a while, I will check the status and revert to you. 
 customer: Ok. 
 agent: Thank you for your time, There was no reservation found on your name. 
 customer: No problem, Thanks for the information. 
 agent: Thank you for choosing us.
agent: Hello, how may I aid you?