customer: Hi. 
 agent: Hello. How may I assist you today? 
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 agent: Nice to meet you Donna. 
 customer: I am planning to submit my research record in Charlotte university with my friend.Can you please book a flight ticket on 01/11? 
 agent: Sure, please provide me your travel airport codes. 
 customer: My airport codes are from NY-EWR to NC-CLT. 
 agent: Do you have any return plans? 
 customer: I intend to return on 01/13. 
 agent: As per your request, there is a flight with airline UA and connection is 1. Shall I proceed? 
 customer: Yes, you can proceed. 
 agent: Your ticket has been booked with your name. 
 customer: Thank you for your response. 
 agent: It's my pleasure.
customer: I am Donna Thomas.