customer: Hello. 
 agent: Hello, how can I assist you for the day? 
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 agent: Sure, I am here to help you. 
 customer: My name is Rachel Mitchell. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Sorry, we found no reservation on your given name. 
 customer: No problem, thank you. 
 agent: Thank you for reaching us.
customer: I want to cancel my ticket due to snow storm in my place.