customer: Hi. 
 __ 
 customer: I am Charles Martin. 
 agent: How can I assist you today? 
 customer: I need to cancel my reservation, can you help me out? 
 agent: Sure, will you please give me a moment? 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found under your name. 
 customer: That's ok, thank you for your information. 
 agent: Welcome, have a great day.
agent: Hello.