customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I am Jack Moore. I want to cancel my reservation, due to my health issues. 
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 customer: Sure. 
 agent: I found reservation with your name, shall I proceed to cancellation? 
 customer: Yes, you can proceed to cancellation. 
 agent: Your reservation has been cancelled successfully. 
 customer: Thanks for your good service. 
 agent: Thanks for choosing us.
agent: Ok, please wait for a moment.