customer: Hi. 
 agent: Hello. How can I help you now? 
 customer: Owing to an emergency I want to cancel my reservation, can you help me? 
 agent: Sure, may I know your name please? 
 customer: Myself Emma Phillips. 
 agent: I found a reservation on your name, can I cancel it? 
 __ 
 agent: Your reservation is successfully cancelled. 
 customer: Thank you for your help. 
 agent: You are welcome.
customer: You can cancel it.