customer: Hello, Dorothy Turner here. 
 agent: Hello, can I help you? 
 customer:  I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with cancellation? 
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 customer: Sure. 
 agent: There is no reservation found on your name. 
 customer: Oh! I think it does not reserved properly. Anyway, thanks for your effort. 
 agent: Thank you for choosing us.
agent: Please hold on.