customer: Hello. 
 agent: Hello. 
 customer: I am Samantha Baker. 
 agent: How can I assist you? 
 customer: I planned to attend for a wedding in AUS, can you please help me to book a flight ticket from ORD? 
 agent: Ok, may I know your travelling dates? 
 customer: I prefer to travel on 08/09 and 08/11. I need a direct flight. 
 agent: Sorry, no flights found on your dates. 
 __ 
 agent: Most welcome.
customer: Ok, no problem. Thank you.