customer: Hi. 
 agent: Hello, How can I help you? 
 customer: I need to change my reservation as my plan to go for an adventure trip got postponed. Can you help me? 
 agent: Sure, May I know your name? 
 customer: I am Anthony Miller. 
 agent: Ok, please wait a minute. 
 __ 
 agent: Thanks for waiting, there is no active reservation on your name. 
 customer: Ok fine, thanks for checking. 
 agent: Thank you.
customer: Sure.