customer: Hello. 
 agent: Hello. 
 customer: Emma Perez here. 
 agent: How may I assist you? 
 customer: I need your help to make a flight reservation from MCO to SFO? 
 agent: Perez, when would you like to travel? 
 customer: My trip dates are 10/12 and 10/14. 
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 customer: Sure. 
 agent: There is a flight with Hawaiian airlines and the ticket fare is 100. Shall I proceed with this? 
 customer: You can proceed. 
 agent: Perez, your ticket is reserved in economy class with the flight-1016. 
 customer: Thanks for your help. 
 agent: You are most welcome, thank you Perez for contacting us.
agent: Please wait for a while.