customer: Hi. 
 agent: Hello, how may I serve you today? 
 customer: I want to cancel my reservation as I am not feeling good to make a trip. Can you help me with that? 
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 customer: Ok, my name is Joseph Rodriguez. 
 agent: Ok, please wait for a minute. 
 customer: Sure, take your time. 
 agent: We found a reservation on your name, shall I cancel it? 
 customer: Yes, cancel it. 
 agent: Your reservation has been cancelled. 
 customer: Thank you for cancelling my reservation. 
 agent: Thank you for choosing us.
agent: Sure, may I know your name?