customer: Hello. 
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 customer: I want to cancel my recent reservation due to heavy rainfall, can you please help me with that? 
 agent: Sure, may I know your name to check your reservation from our database? 
 customer: My name is Charles Perez. 
 agent: Please wait. 
 customer: Sure. 
 agent: We regret to inform you that there is no active reservation found on your name to cancel. 
 customer: Not an issue, thank you. 
 agent: Thank you for opting us.
agent: Hello, how can I assist you?