customer: Hello, I am Stephen Robinson. 
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 customer: As my schedule of going to my home town got cancelled, as my leaves was cancelled by my boss due to an emergency. Can you please help me in cancelling my reservation? 
 agent: Sure, we are happy to help you. Please give me a minute. 
 customer: Sure. 
 agent: Thanks for your time, we did not find any reservation based on your name. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thanks for contacting us, have a great day.
agent: Hello Stephen Robinson, how may I aid you?