customer: Hello, Christine Robinson here. 
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 customer: Due to some personal reason, I am unable to travel. Please can you cancel my ticket? 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Sorry Robinson, there is no reservation found with your name in our records. 
 customer: It's ok. Anyway, thank you for searching. 
 agent: You are welcome.
agent: Hello Robinson, how may I help you today?