customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: Please cancel my recent reservation due to my health issue. 
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 customer: Thank you. My name is Deborah Parker. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, there was no reservation found on your name. 
 customer: Ok, Not an issue. Thank you. 
 agent: Thank you for approaching us.
agent: Sure, we are here to help you with cancellation. Let me know your name, to proceed further.