customer: Hi. 
 agent: Hello. How may I help you today? 
 __ 
 agent: Sure. Please wait for some time. 
 customer: Ok. 
 agent: Thanks for waiting. Sorry, there are no reservation found on your name. 
 customer: That's ok. Thank you for the information. 
 agent: Thank you for reaching us.
customer: I am Brian Baker. Would it be possible to change my reservation, which I have done with my name?