customer: Hi. 
 agent: Hello. How may I help you? 
 __ 
 agent: Yes, can you tell me your name? 
 customer: I am James Scott. 
 agent: Sorry to inform you that there is no reservation found on your name. 
 customer: That's ok, thank you. 
 agent: Thank you for reaching us.
customer: Can you help me in cancelling my recent reservation, as my exam is postponed?