customer: Hello. 
 agent: Hello. 
 customer: I am Pamela Collins. 
 agent: How can I help you with our service? 
 customer: I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation? 
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 customer: That's ok, thank you for your information. 
 agent: Your welcome.
agent: Sure. There is no reservation in my database on your name.