customer: Hello. 
 agent: Hello, How can I respond to your request? 
 customer: I want to cancel my recent reservation, can you please help me out? 
 agent: Sure, I can help you in that. 
 customer: Thanks. 
 agent: May I know your good name please? 
 customer: Sure, my name is Barbara White. 
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 customer: Ok, take your time. 
 agent: We are sorry to say that, there is no active reservation found on your name. 
 customer: It's ok, thank you for the information. 
 agent: Thanks for approaching us.
agent: Please allow me a moment to check for the previous reservation in our data base.