customer: Hi,. 
 agent: Hello. 
 customer: I am Amanda Phillips. 
 agent: How may I aid you today?Amanda Phillips. 
 customer: I need to cancel my recent reservation due to my illness. 
 agent: Ok. 
 customer: Will you help me in cancelling my ticket? 
 agent: Sure, I will check with flights reservation list and revert to you. 
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 agent: Thanks for your time. No reservation was found. 
 customer: Ok, no problem. Thank you for sharing the information. 
 agent: Thank you for choosing us.
customer: Sure.