customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: Me and my friends planned for a round trip but unfortunately trip has been cancelled. Can you please cancel my reservation? 
 agent: Sure, may I know your good name? 
 customer: Cynthia Rodriguez is my name. 
 agent: Please wait for a minute, I will revert you with current status. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your name. 
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 agent: Thank you for availing us. 
 customer: Thanks for your service.
customer: Ok, no issues.