customer: Hi. I am Raymond Brown. 
 agent: Hello, how can I help you today? 
 customer: Due to emergency I need to cancel my recent reservation, Can you please help me with that? 
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 customer: Sure. 
 agent: Sorry to say, no reservation found with your name. 
 customer: Ok, no problem. Thanks for your information. 
 agent: Thanks for reaching us, have a good day.
agent: Ok, please wait a moment.