customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: Jerry Scott here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that? 
 agent: Sure, I am here to help you out with that. 
 customer: Thank you. 
 agent: Please give me a moment to check your reservation status. 
 __ 
 agent: Sorry Scott, there is no reservation on your name in our records to cancel. 
 customer: Oh! I think my ticket might cancelled by my father. Anyway, thank you for the information. 
 agent: Thank you for consulting us. 
 customer: Welcome.
customer: Sure, take your time.