customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation. 
 agent: Ok, please provide your name to check your reservation status. 
 __ 
 agent: Jessica, there is no flight reserved with your name to cancel it. 
 customer: Oh! It may not be booked properly due to technical issues. 
 agent: Welcome Jessica Brown. 
 customer: Anyway, thank you for your time.
customer: Sure, myself Jessica Brown.