customer: Hello. 
 agent: Hello. 
 customer: My name is Emily Mitchell. 
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 customer: I want to cancel my reservation. Can you help me for that? 
 agent: Sure, I will help you to cancel your reservation. 
 customer: Thank you. 
 agent: Sorry, I didn't find any reservation on your name. 
 customer: That's ok, thank you for checking. 
 agent: welcome, have a nice day.
agent: How can I help you today?