customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Gregory Wilson here. Can you book my ticket from AUS to MSP? 
 agent: On which dates you are willing to travel? 
 customer: My travelling dates are from 12/05 to 12/07. 
 agent: There is a flight for you with 1 connection. Shall I proceed? 
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 agent: Your ticket is booked. 
 customer: Thank you. 
 agent: Welcome.
customer: Yes, please go ahead.