customer: Hello,. I am Paul Walker. 
 agent: Hello, How can I serve you? 
 customer: Due to sudden changes in weather, my football tournament has been cancelled. Can you please help me with cancellation? 
 agent: Sure, Please wait a minute. 
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 agent: Your ticket has been cancelled. Thank you for opting us. 
 customer: Thank you for your valuable information.
customer: Sure.