customer: Hello. 
 agent: Hello. 
 __ 
 agent: What type of service you are expecting from us? 
 customer: Due to some personal issues, I would like to cancel my recent reservation. Please help me out. 
 agent: Sure, I am here to help you with that. 
 customer: Thank you. 
 agent: Please wait for a minute. 
 customer: Sure, take your time. 
 agent: Sorry to inform you that, there is no reservation found on your name in our database. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for contacting us.
customer: Lisa Gonzalez here.