customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this? 
 agent: I will help you with that. 
 customer: Thank you. 
 agent: May I know your name? 
 customer: My name is Virginia Moore. 
 agent: Please give me a minute, I will check the status of your existing reservation. 
 customer: Sure, take your own time. 
 __ 
 customer: Ok, not an issue. 
 agent: Thank you for contacting us, have a nice day. 
 customer: Thank you for providing information.
agent: Sorry, there is no reservation found under your name in our database.