customer: Hi. 
 agent: Hello, how can I guide you for today? 
 customer: I want to reserve my ticket from AUS to CLT to visit Charlotte, can you please help me in booking? 
 agent: Can you please share on what dates you are willing to travel? 
 customer: Sure, my planned dates of journey are from Aug, 21 to Aug, 23. 
 agent: Are you looking for a connecting flight or direct flight? 
 customer: Yes, I want to fly in a connecting flight. 
 agent: Do you have any class preferences? 
 customer: I am ok with any class preference. 
 agent: Do you have any other requirements that you are looking for? 
 customer: No. 
 agent: Can you please provide your name to proceed further? 
 customer: Sure, my name is Karen Johnson. 
 agent: There is a connecting flight with ticket fare 100 in UA airlines in economy class. Is it ok for you? 
 customer: Ok, you can proceed with this booking. 
 __ 
 customer: Thank you for your service in reserving my ticket. 
 agent: Thank you for contacting us, have a nice day.
agent: Your booking is confirmed with flight number 1013. Depart  time is 9:00 hours and arrival time is 10:00 hours.