customer: Hello. 
 agent: Hello, what can I do for you? 
 customer: I am Richard Rodriguez and I want to change an existing reservation due to my sister marriage ring ceremony got preponed. 
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 customer: No issue. 
 agent: Thanks for reaching out to us. Hope to serve you better next time. 
 customer: Thank you for your quick response. 
 agent: My pleasure.
agent: I am very sorry to inform you that there is no reservation found on your name.