customer: Hello, I am Shirley Scott. 
 agent: Hello, how can I assist you now? 
 customer: Owing to an emergency I would like to cancel my recent reservation. Can you help me in doing cancellation? 
 agent: Sure, I will help you with that. 
 customer: Ok. 
 agent: Please wait, while I check for your reservation. 
 __ 
 agent: Thanks for waiting, sorry you inform you there is no any reservation found on your name. 
 customer: Ok, no issues. Thanks for your information. 
 agent: Thank you for reaching us, have a great day.
customer: Sure.