customer: Hi. 
 agent: Hello. How can I assist you today? 
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 agent: Sure, I will help you with changing your reservation. 
 customer: Thank you. 
 agent: Please be hold on for a minute to check existing reservation status. 
 customer: Sure, please check. 
 agent: Thank you for waiting. Sorry Carter, I did not came across your name in the reservation list. 
 customer: Not an issue. Thank you for your help. 
 agent: Most welcome. Thank you for choosing us.
customer: I am Stephanie Carter, planned for a holiday trip. But it was postponed to next month. Can you help me to change my reservation?