customer: Hello. 
 agent: Hello. 
 customer: I am Andrew Hill. 
 agent: How may I assist you today? 
 customer: Due to an emergency, I would like to cancel my recent reservation. Will you help me with this? 
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 customer: Sure, I will wait for your response. 
 agent: I could not find any reservation with your name in our database. 
 customer: Ok, not an issue. Thank you for providing information. 
 agent: My pleasure.
agent: Sure, please wait for a minute.