customer: Hello. 
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 customer: Myself Brandon Parker. 
 agent: How can I assist you? 
 customer: Please help me to cancel my recent booking. 
 agent: Sure, i can help you with that. Please wait for a while. 
 customer: Sure, I will wait. 
 agent: There is no active reservation found under your name to do cancellation. 
 customer: That's ok. Thank you. 
 agent: Thank you for choosing us.
agent: Hello.