customer: Hello. Ashley Thomas here. 
 agent: Hello, what can I do for you now? 
 customer: Due to an emergency, I need to cancel my reservation. Can you please help me with it? 
 agent: Sure, I will help you. Wait a minute, I will check and let you know the details. 
 customer: Ok. 
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 customer: Not an issue, thank you. 
 agent: Thank you for your time with us.
agent: Thanks for being patience. Sorry to say, no reservation was found on your name.