customer: Hello. 
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 customer: Myself Justin Wright. For some issues I want to cancel my reservation, can you please help me? 
 agent: Yes, I can help you. 
 customer: Ok. 
 agent: Sorry to inform you that there is no reservation found on your name. 
 customer: It's ok. Thank you for the information. 
 agent: Thank you for contacting us.
agent: Hello. How can I help you today?