customer: Hello. My name is Christopher Thomas. 
 agent: Hello, how can I help you? 
 customer: Can you please help me in cancelling my recent reservation? 
 agent: Sure, please wait for a while. 
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 agent: Sorry, there is no reservation found by your name. 
 customer: That's ok, thank you for the information. 
 agent: Thank you and have a nice day.
customer: Ok, take your time.