customer: Hi. 
 agent: Hello, how may I aid you for the day? 
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 agent: Sure, I am here to help you. May I know your name to cancel the reservation? 
 customer: I am Paul Mitchell. 
 agent: Ok, I will check the recent reservation on your name and get back to you. 
 customer: Ok. 
 agent: There is no reservation found on your name to cancel. 
 customer: Ok, thanks for the information. 
 agent: Thank you for contacting us. Have a great day.
customer: As my scheduled holiday trip got cancelled, I need your help in cancelling my reservation.