customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: Can you please help me to cancel my reservation? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Please wait a moment I will check the reservation list and I will inform you. 
 customer: Ok. 
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 customer: Reservation was done on Christine Phillips. 
 agent: Sorry Christine Phillips, there is no active reservation on your name. 
 customer: Ok, thank you for informing me. 
 agent: Thank you for choosing us.
agent: Sorry for the inconveniences by what name do you reserved flight ticket?