customer: HI. 
 agent: Hello,. 
 customer: I am Brian Taylor. 
 agent: How may I help you? 
 __ 
 agent: Sure, I will assist you. Please wait a moment. 
 customer: Ok. 
 agent: Thank you for your time. Sorry, we did not find any reservation in your name. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for reaching us. Have a nice day.
customer: Due to heavy rainfall, I am unable to travel to my hometown. Can you please cancel my reservation?