customer: Hello. 
 __ 
 customer: I am Katherine Harris. 
 agent: How can I help you Harris? 
 customer: I would like to cancel my reservation as I am leaving for an occasion, can you please help me out? 
 agent: Sure, I am here to help you. Please wait for a moment. 
 customer: Thank you. Sure, take your time. 
 agent: Sorry Harris, no reservation is available on your name. 
 customer: Ok no problem, thank you for your services. 
 agent: It's my pleasure, have a nice day.
agent: Hello.