customer: Hello, I am Mark Taylor. 
 agent: Hello, how may I assist you? 
 customer: I want to cancel my ticket due to an emergency, can you help me? 
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 customer: Take your time. 
 agent: Sorry Mark, there are no flights reserved on your given name. 
 customer: No issues. Thank you for checking. 
 agent: Welcome, thank you for choosing us. Have a great day. 
 customer: You are welcome.
agent: Sure, hold on for a moment. Let me check.