customer: Hello, I am Jacob Young. 
 agent: Hello. How may I address you? 
 customer: I want to book a ticket from Boston to attend my friend engagement. 
 agent: Ok. Let me know your date of journey. 
 customer: My journey dates are 09/12 and 09/14. 
 agent: May I know your airport codes? 
 customer: My airport codes are NC - CLT and MA - BOS. 
 agent: Please standby. 
 __ 
 agent: Thanks for being patience. You have 1024 flight of UA airline with price 100 having 1 connection. Shall I book a ticket with this details? 
 customer: You can proceed for booking. 
 agent: Your ticket has been confirmed. 
 customer: Thank you for your service. 
 agent: Thank you for reaching us.
customer: Sure.