customer: Hi. 
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 customer: Owing to an emergency, I am unable to attend a workshop on java technology in New York. So I had a request to you to cancel my existing reservation? 
 agent: Can I know your name please? 
 customer: Sure, I had a recent reservation with name Michelle Green. 
 agent: Please give me a moment. 
 customer: Sure. 
 agent: Thanks for waiting. Unfortunately no reservation found on your given name. 
 customer: Ok, no worries at all. 
 agent: Thank you for choosing us. 
 customer: I appreciate  your quality service.
agent: Hello, how may I assist you?