customer: Hi. 
 agent: Hello. How can I aid you? 
 customer: My name is Joshua Edwards. Can you help me to book a flight ticket from SFO to AUS? 
 agent: Sure, may I know your planned travel dates to check for the flight availability? 
 customer: Ok, please book a ticket on the date Oct 30 and return date is Nov 1st. 
 agent: Do you have any specifications? 
 customer: Yes, please book a connecting flight. 
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 customer: Ok, please book the ticket. 
 agent: In an economy class, your ticket has been confirmed for the flight 1020 in UA airlines. 
 customer: Thank you for assisting me. 
 agent: Thank you for reaching us.
agent: Here, I found a flight with 1 connection as per your request and airfare is about 200. Shall I proceed in booking with this flight?