customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: I need to cancel my recent reservation owing to an emergency. 
 agent: Sure, let me know your name to check further in our records? 
 customer: My name is Raymond White. 
 agent: Please wait. 
 customer: Sure. 
 agent: Sorry, no reservation found with your name in our records to cancel it. 
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 agent: Thank you for contacting us.
customer: Thank you.