customer: Hi. 
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 customer: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation? 
 agent: Sure, I am here to help you with that, can I know your good name to proceed further? 
 customer: I am Pamela White. 
 agent:  I am very sorry to inform you that there is no reservation found under your name in our database. 
 customer: No problem, thanks for the information. 
 agent: Thank you for choosing us.
agent: Hello, How can I best serve you today?