customer: Hi. 
 agent: Hello, how may I be at your service today? 
 customer:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me? 
 agent: May I know your name please to check the status of your reservation? 
 customer: Donna Davis here. 
 agent: Thank you. Please stay online for a while, I will check your reservation status and let you know. 
 customer: Sure. 
 agent: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days. 
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 agent: Thank you for reaching us.
customer: Thank you so much.