customer: Hi. 
 agent: Hello, How can I aid you? 
 customer: Could you please help me to cancel my recent reservation as my trip got postponed due to my health issues? 
 agent: Sure, may I know your name? 
 customer: I am Charles Jones. 
 agent: Ok, please wait a minute. 
 customer: Sure. 
 agent: Thanks for waiting, there is no active reservation on your name. 
 __ 
 agent: Thank you.
customer: Not a big issue, anyhow thank you very much for checking the reservation status.