customer: Hi. 
 agent: Hello, How can I be your helping hand today? 
 customer: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please cancel my reservation? 
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 customer: I am Jonathan Smith. 
 agent: Please wait a moment. 
 customer: Ok. 
 agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: Ok, not an issue. Thank you for making my cancellation process easier. 
 agent: Thank you for choosing us, Have a great day.
agent: Sure, I am happy to help you. To proceed further can I know your good name please?