customer: Hello. 
 agent: Hello. 
 customer: I am Laura Wright. 
 agent: Can you please let me know how may I help you? 
 customer: I would like to book a ticket to Washington DC , can you please help me in booking? 
 agent: Sure, I am here to help you. Will you please share your travelling dates? 
 customer: I am travelling on these dates 11/18 and 11/20. 
 agent: Ok, can you please mention the source and destination airport codes? 
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 agent: Ok, I found a flight AA airlines with connection limit 1 and the price is 100. Can I reserve your ticket? 
 customer: Sure, you can proceed with this flight. 
 agent: Ok, your ticket is booked with the flight number 1028. 
 customer: Thank you for your services. 
 agent: You are welcome. Thank you for choosing us.
customer: I am flying from HOU to DCA.