customer: Hello. 
 agent: Hello, how can I aid you today? 
 customer: My self Ruth Gonzalez, and I want to cancel my recent reservation due to my health condition. 
 agent: Sure, I am happy to help you with that. Please wait a moment to check your reservation status. 
 customer: Sure, take your own time. 
 agent: Sorry Ruth Gonzalez, no reservation has found under your name  to cancel. 
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 agent: Thank you for  choosing us, have a good day.
customer: No issues, thank you for your response.