customer: Hi. 
 agent: Hello, how may I aid you? 
 __ 
 agent: Sure, could you please provide your name to check your reservation status? 
 customer: My name is Robert Anderson. 
 agent: Ok, please wait a moment I will check your complete details and proceed further. 
 customer: Sure, take your time to check. 
 agent: Sorry to say, there is no reservation on your name in my database. 
 customer: No, issues. 
 agent: Thank you for reaching us, have a nice day. 
 customer: Thank you for your time.
customer: Can you help me to cancel my reservation? Because I have some work on that dates.