customer: Hello. 
 agent: Hello. 
 customer: Myself Angela Hernandez. 
 agent: Angela, how can I assist you? 
 customer: Can you please help me with changing my reservation due to my planned event got postponed? 
 agent: Sure, I can help you in changing your reservation. Let me check your reservation status. 
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 agent: Thank you for waiting, I have not found any reservation on your name in our database. 
 customer: Oh! It may not be booked properly due to server issues. Thank you for your time. 
 agent: You are welcome and thank you for contacting us.
customer: Thank you. I will wait for your response.