customer: Hello. 
 agent: Hello. 
 customer: Myself Amy Wilson. 
 agent: How can I assist you at this moment? 
 customer: Due to some franchise business meeting, I am going to cancel my reservation. Can you please help me for this? 
 agent: Sure, I will help you with this. Please give me a moment to search your reservation status. 
 customer: Ok. 
 agent: Amy Wilson, there is no active reservation found under your name in our database. 
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 agent: Thank you for utilising our service.
customer: Not a big deal, anyway thank you very much for your kind service.