customer: Hello. 
 agent: Hello, how best I can aid you today? 
 customer: I am Carol Rodriguez. I want to cancel my recent reservation. Could you help me with that? 
 agent: Sure, we are here to help you with cancellation. 
 customer: Thank you. 
 agent: Please wait for a couple of minutes. 
 customer: Ok. 
 agent: Thanks for your time, there was no reservation found on your specified name to cancel it. 
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 agent: Thank you for availing us.
customer: That's ok, no problem. Thank you.