customer: Hi,. 
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 customer: I am Joseph Phillips. 
 agent: May I know, what kind of service you are expecting from us? 
 customer: I heard that Cockrell butterfly center is the best place in Houston, TX - IAH. Can you help me to book a flight from Chicago, IL - ORD. 
 agent: Sure, Can you mention your travel dates as planned before? 
 customer: I want to fly on 09/09 and recur on 09/11. 
 agent: We found a direct flight for your journey. Are you able to travel in that? 
 customer: Please do not proceed with the booking. Thanks for your quick response. 
 agent: Ok, thanks for your presence.
agent: Hello.