customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: Can you please help me with booking a flight ticket from EWR to CLT? 
 agent: Sure, can you please let me know your dates of journey? 
 customer: My journey dates are Dec 08 and 10. 
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 customer: My name is Kenneth Perez. 
 agent: Are you looking for any other help from my side please? 
 customer: I prefer to travel in normal cost airlines. 
 agent: Please wait for a mean while. 
 customer: Ok. 
 agent: Sorry Perez, there is no flight found as per your travelling details. 
 customer: Ok, no issues. Thank you. 
 agent: You are welcome.
agent: May I know your good name please?