customer: Hello. 
 agent: Hello, How can I aid you? 
 customer: Elizabeth Turner here, I was planning to visit my home town on this weekend. But my doctor suggested me to take rest. So, can you help me with cancelling my reservation? 
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 customer: Sure, I will be waiting. 
 agent: Thanks for waiting, There is no reservation on your name. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for reaching us.
agent: Sure, I will help you. Please wait a minute.