customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: I need to cancel my reservation as my get together program got cancelled. Can you help me? 
 agent: I am here to help you with that. To check with the reservation status, can you please help me with your name? 
 customer: I am Kevin Turner. 
 agent: Thank you for sharing your name, Kevin Turner. Please allow me 2-3 minutes while I check with the reservation status. 
 __ 
 agent: Kevin Turner, regret to inform that there is no active reservation found under your name to cancel. 
 customer: Ok fine, thanks for your response. 
 agent: Thank you for opting us.
customer: Sure.