customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: Please book a flight ticket from HOU to EWR? 
 agent: Sure, can you please provide your journey dates? 
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 agent: Are you looking for any preferred connections? 
 customer: I need a connecting flight. 
 agent: Can I have you name to proceed further? 
 customer: I am Dorothy Walker. 
 agent: Do you have any other specifications to be met? 
 customer: No. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Thank you for your valuable time, unfortunately no flights available on that route. 
 customer: No problem, thank you for your information. 
 agent: Thank you for reaching us.
customer: My journey dates are July 04 and July 06.