customer: Hello. 
 agent: Hello. 
 customer: Rebecca Harris here. Can you make my reservation from ORD to JFK? 
 agent: Yes, I will try for my best. Could you share me your travelling dates? 
 customer: My travelling dates are from 12/12 to 12/14. 
 agent: Give me a moment. 
 customer: Sure. 
 agent: I have found a flight ticket for you with a price of 200 and 1 connection. Can I proceed to booking? 
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 agent: Ok, your ticket is booked Southwest airlines. 
 customer: Thank you for booking. 
 agent: Thank you for reaching us.
customer: Please proceed.