customer: Hello. 
 __ 
 customer: I am Ronald White. 
 agent: How can I help you Ronald White? 
 customer: Prepone plan came into a picture owing announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me in that? 
 agent: OK. Give me a moment. 
 customer: Sure. 
 agent: Sorry we couldn't find any reservation on your name. 
 customer: That's not a problem. 
 agent: Thank you for reaching ours. 
 customer: Thank you.
agent: Hi.