customer: Hello. 
 agent: Hello, how can I assist you now? 
 customer: As I am ill, doctor advised me to take rest, so I would like to cancel my recent reservation. Could you please help me out? 
 agent: Sure, please tell me your name. 
 customer: Myself Kimberly Thomas. 
 agent: Hold on for a moment please. 
 customer: Sure. 
 agent: Sorry, there is no reservation found under your name. 
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 agent: It's my pleasure. Most welcome.
customer: Ok, no problem, thank you for your help.