customer: Hi. 
 agent: Hello. 
 customer: My name is Jennifer Green. 
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 customer: I would like to cancel my current reservation because my cousin meet an accident. 
 agent: Sorry about your cousin, let me check our database to cancel your ticket. 
 customer: Ok. 
 agent: Sorry, no reservation found by your name. 
 customer: That's alright, not an issue. 
 agent: Thank you for choosing us. 
 customer: Thank you for helping me.
agent: Green, how can I assist you?