customer: Hi. 
 agent: Hello, how may I guide you at this moment? 
 customer: I need to book a flight ticket from MSP to DTW, Can you please help me for booking? 
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 customer: I would like to travel on 07/26 to return on 07/28. 
 agent: Do you need any layover in between journey? 
 customer: I need a direct flight. 
 agent: May I know your good name please? 
 customer: Joseph Martin here. 
 agent: Is there any other specifications regarding your journey? 
 customer: No. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Thank you for your time, we have found a American airline, flight number-1021, connections-0 and ticket-100. Shall I proceed for booking? 
 customer: Ok, proceed for booking. 
 agent: Sure, a seat has been reserved successfully for a economy class flight. 
 customer: Thanks for your information. 
 agent: Thank you for your presence. We hope to serve you again.
agent: Sure, I am gleeful to assist you. May I know on which dates you are willing to travel?