customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I need to cancel my reservation due to some issues, can you render me with this concern? 
 agent: Sure, I will render you in that. 
 customer: Thank you. 
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 customer: Sure, please do check the reservation on my name Emily Jones. 
 agent: Ok, please wait a minute. 
 customer: Sure, take your own time. 
 agent: Sorry to inform you that there is no reservation found on your name to cancel. 
 customer: That's ok, not an issue. Thank you for your information. 
 agent: Thank you for reaching us. 
 customer: Welcome.
agent: May I know your name?