customer: Hello. I want to cancel my recent reservation due to postpone of my exams. 
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 customer: Can you help me with that? 
 agent: Sure, I will help you with cancellation. 
 customer: Thank you. 
 agent: May I know the name on which the reservation is made? 
 customer: I am Catherine Parker. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Thank you for waiting, sorry there is no reservation found on your name in our system data. 
 customer: That's ok. Thank you for your service. 
 agent: Thank you for reaching us.
agent: Hello, how may I serve you now?