customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: I would like to book a ticket from BOS to LAS, can you please help me out? 
 agent: Sure, can you pass on your travel dates? 
 customer: I am travelling on these dates Nov 12th and 14th. 
 agent: Do you have any requirements? 
 customer: I need single connected flight. 
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 customer: Patricia Roberts here. 
 agent: United Airlines has a connecting flight with number 1021 for fare 200, shall I proceed? 
 customer: Ok, you can proceed. 
 agent: Your ticket is reserved in economy class. 
 customer: Thank you for your services. 
 agent: Thank you for opting us.
agent: May I know your name to proceed further?