customer: Hello. 
 agent: Hello, may I know your name please? 
 customer: Yes, myself Sandra Taylor. 
 agent: How can I help you? 
 customer: I want to book a flight ticket from DEN to DCA. 
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 customer: I want travel in the dates of 12/10 and 12/12. 
 agent: Sorry Sandra, there are no flights available regarding your journey. 
 customer: Ok, thank you for your information. 
 agent: Thank you and have a nice day.
agent: May I know your travelling dates please?