customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I am Richard Carter. Can you please help me in making an airline reservation from MCO to SFO? 
 agent: Sure, I will help you in booking the ticket. May I know your travelling dates too? 
 customer: My travelling dates are Dec 13th and Dec 15th. 
 agent: Do you need any requirements? 
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 agent: Sorry, there are no flights found. 
 customer: Ok, not an issue. Thank you. 
 agent: Thank you for reaching us.
customer: The depart time should be evening. I need a connecting flight.