customer: Hello, My name is Frank Allen. 
 agent: Hello, how can I help you? 
 customer: I have planned to visit statue of liberty at New York, But my vacation was cancelled owing to an emergency. Will you help me in Cancellation of my recent reservation? 
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 customer: Ok. 
 agent: No reservation found on your name. 
 customer: No problem, Thank you for your kind attention. 
 agent: Thank you, for reaching us.
agent: Sure, wait for few minutes.