customer: Hi, I am Scott Thomas. 
 agent: Hello, what kind of service you are expecting from our side? 
 customer: As I am a doctor I need to fly with the direct flight to Washington to treat an emergency case, can you help me with the booking? 
 agent: Sure, please assign me your boarding and landing airport codes? 
 customer: I would like to start from Atlanta, GA-ATL to reach Washington DC-IAD. 
 agent: Can you please let me know your travelling dates? 
 customer: I intend to start on 08/31 and my return date will be on 09/02. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
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 customer: Ok, not an issue. Thanks for your information. 
 agent: Thanks for reaching us, have a nice day.
agent: Thanks for your time, there is no direct flight found on your schedule dates.