M: I'd like to discuss some problems that I am having with this tour. ,F: I am sorry you are having a difficult time. What may I help you with? ,M: Your Tour Company doesn't seem to know the small town very well. We were always getting lost.
(A) F: I am also a tourist and it's my first time here, too. But our group is very good. (B) F: Ma 'am, welcome to our hotel. You'd like to book a room for one week, right? (C) F: I’m sorry, I didn’t catch that. Would you mind speaking more slowly? (D) F: I'm sorry to hear that. Is there anything else you don't like about this trip?
D