customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: Can you please help me in reserving a flight ticket to MSP from JFK? 
 agent: Sure, can you please share me with your willing to travel dates of journey? 
 customer: My planned journey dates are from Oct 14 to Oct 16. 
 agent: May I know your name please? 
 customer: I am Catherine Collins. 
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 customer: I need a connecting flight. 
 agent: Are you expecting any other requirements please? 
 customer: I would like to return in the afternoon. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Sorry Collins, there is no flight found as per your travelling details. 
 customer: Ok, no problem. Thank you. 
 agent: You are welcome.
agent: Do you have any other requirements please?