customer: Hello. 
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 customer: I want to cancel my recent reservation, can you please help me? 
 agent: Sure, may I know your name please? 
 customer: I reserved my ticket under the name Richard Nelson. 
 agent: Ok, please be on hold for some time. 
 customer: Sure, I will wait. 
 agent: Sorry, we could not find any reservation on your name in our database. 
 customer: No issue, anyway thank you for checking. 
 agent: Thank you for choosing us.
agent: Hello, what kind of help you are looking for?