customer: Hello. I am Michael Baker. 
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 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I will help you with the change of flight reservation. Thanks for waiting. But I am sorry to say that there is no reservation on your name to change it. 
 customer: That's ok. Anyways, thank you for your help. 
 agent: Thank you.
agent: Hello, how may I assist you?