customer: Hello. 
 agent: Hello. 
 customer: I am Jennifer Jackson. 
 agent: How may I aid you? 
 customer: I am planning to attend music concert at AUS, can you please help me with booking a flight ticket from PHL? 
 agent: Sure, I am here to help you in booking process. Could you please provide me your journey dates? 
 customer: Sure, I would like to take off on Sept 5 and return on Sept 7. 
 agent: May I know your connection limit? 
 customer: Yes, make sure that the connection limit is 1. 
 agent: Please wait for a moment. 
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 agent: Based on your details, there is a flight with 1 connection in AA airlines and price is 100. Can I proceed? 
 customer: Yes, please proceed with the booking. 
 agent: Ok, your ticket is reserved with the flight 1025. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us. 
 customer: You are welcome.
customer: Sure, take your time.