customer: Hi. 
 agent: Hello, how may I assist you? 
 customer: Owing to emergency I want to cancel my recent reservation, can you help me with cancellation? 
 agent: Sure, I am here to help you. Please be online for a while, let me check your reservation status. Can you please tell me your name? 
 customer: Susan Anderson here. 
 agent: Sorry, I have not found any reservation under your name in our database. 
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 agent: You are welcome and thank you for choosing us.
customer: No problem, thank you.