customer: Hello. 
 agent: Hello, how can I help you today? 
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 agent: Let me know your name to check your reservation? 
 customer: I am Timothy Mitchell. 
 agent: OK, please wait a moment. 
 customer: No problem, thank you for the information. 
 agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: Thank you for the information. 
 agent: Thank you for reaching us.
customer: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?