customer: Hello. 
 agent: Hello. 
 customer: I am Sarah Jackson. 
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 customer: Owing to an emergency, I would like to cancel my recent reservation. Can you help me with this? 
 agent: Sure, please wait for a minute. 
 customer: Sure, take your own time. 
 agent: I have successfully cancelled your reservation, Sarah. 
 customer: Thank you for your help. 
 agent: Thank you for contacting us.
agent: How can I assist you, Sarah?