customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: I have made an earlier reservation to attend for an meeting, due to some issues my meeting has been cancelled. Can you please help me in cancellation? 
 agent: Sure, I will help you in cancellation. 
 customer: Thank you. 
 agent: Can I have your name please to check the status of your reservation? 
 customer: My name is Gary Martin. 
 agent: Please wait for a couple of minutes. 
 customer: Sure. 
 agent: Thanks for waiting, no active reservation was found on your name in the database. 
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 agent: Thank you for choosing us.
customer: Not an issue, thank you.