customer: HI. 
 agent: Hello, how can I assist you? 
 customer: I just want to cancel my recent reservation due to sudden demise of my great grand mother. Can you please check the reservation on this name Amanda Wright? 
 agent: Sure, please wait a moment. 
 customer: Ok. 
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 customer: Ok, no problem. Thanks for your information. 
 agent: Thank you.
agent: Sorry, there is no reservation found on your name.