customer: Hi. 
 agent: Hello, how can I be your helping hand today? 
 customer: I need to book a flight ticket to attend a birthday function at Charlotte CLT, Can you please help me for booking? 
 agent: Sure, may I know your source code? 
 customer: My source point is OAK. 
 agent: Could you share your depart and arrival dates? 
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 agent: May I know your name? 
 customer: My name is Brenda Wright. 
 agent: We found a jetblue airline, flight number as 1004 with the fare of 200. 
 customer: Ok, proceed for booking. 
 agent: Your ticket has been reserved. 
 customer: Thanks for your information. 
 agent: Thank you.
customer: I would like to travel on 01/13 to return on 01/15.