customer: Hi. 
 agent: Hello, how may I aid you today from my end? 
 customer: I want to cancel my reservation as my mother is unwell, can you please do that for me? 
 agent: Sure, I am here to help you out. Please allow me a moment to check whether any reservation found on your name or not to cancel it? 
 customer: Sure. 
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 customer: My name is Raymond Evans. 
 agent: Sorry, there is no active  reservation on your name. 
 customer: No problem, thank you for checking. 
 agent: Thank you for reaching us.
agent: May I know your name?