customer: Hi. I am Susan Moore. 
 agent: Hello, how may I render you today? 
 customer:  I want to book a connecting flight ticket to meet my grandparents at Detroit. Can you help me to book a flight ticket? 
 agent: Sure, we are here to help you. Can you please provide your take off and landing airport codes? 
 customer: Yes, my take off airport code is Boston, MA-BOS and landing point is MI-DTW. 
 agent: On which dates would you like me to book a flight ticket for you? 
 customer: I want a ticket on dates 07/27 and 07/29. 
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 customer: Ok. 
 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: That's ok. Thank you for the information. 
 agent: Thank you for opting us.
agent: Ok, please wait for a minute.