customer: Hello. 
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 customer: Can you please change my reservation, due to change of my trip plan to another location? 
 agent: Sure, please share your good name? 
 customer: My name is Robert Gonzalez. 
 agent: Please stand by. 
 customer: Sure. 
 agent: Thank you for waiting, there is no active reservation found with the given name. 
 customer: Ok, no issue. Thank you. 
 agent: Thank you for contacting us.
agent: Hello, how best can I aid you today?