customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: I want to book a flight ticket from MCO to JFK to meet my colleagues. Could you please help me with booking a flight ticket? 
 agent: Sure, please share me your trip dates. 
 customer: My travelling dates are May 24 and May 26. 
 agent: Do you need direct flight or connecting flight? 
 customer: I prefer to travel in a direct flight. 
 agent: May I know your class preferences? 
 customer: I am comfortable with any class. 
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 customer: I am Matthew Garcia. 
 agent: We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport. 
 customer: No worries, thank you for the information. 
 agent: Thank you for opting us.
agent: For booking, we need your good name. Please mention it.