customer: Hi. 
 agent: Hello, how may I assist you today? 
 customer: Can you please help me in cancelling my recent reservation? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 __ 
 customer: Samantha Campbell here. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Sorry Campbell, there is no flight found as per your name in our database. 
 customer: No issues, thank you. 
 agent: Thank you for reaching us with a query.
agent: May I know your name please?