customer: Hello. 
 agent: Hello. 
 customer: I am Andrew Adams. 
 agent: How can I help you today? 
 customer: Owing an emergency, I want to cancel my recent reservation. Can you please help me out? 
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 customer: Thank you. 
 agent: Happy to inform you that, I found your reservation and it is successfully cancelled. 
 customer: Thank you for the help. 
 agent: Thank you for reaching us.
agent: Sure, I am here to help you with that.