customer: Hi. 
 agent: Hello. How can I assist you? 
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 agent: Ok, please can I know your name to proceed with your concern? 
 customer: I am Brandon Scott. 
 agent: Please mention your departure date and return dates. 
 customer: My trip is in Feb from 4th to 6th. 
 agent: Ok, please can I know your airlines preferences? 
 customer: I am comfortable with any airline. 
 agent: Can you let me know your planned connection limits? 
 customer: Sure, I prefer to travel in a single connecting flight. 
 agent: Ok, do you have any specifications regarding the travel timings? 
 customer: No, I can travel at any time. 
 agent: Ok, please let me know your specifications regarding the flight class. 
 customer: I would like to travel in economy class. 
 agent: Ok Mr. Brandon Scott, there is a flight ticket available with 1 connection limit and the airfare is 100. Can I book a flight provided by United Airlines? 
 customer: Yes, please proceed. 
 agent: Ok, the flight 1016 is confirmed and the class is economy. 
 customer: Thank you for your help. 
 agent: Thank you for choosing our agency, have a safe journey.
customer: Can you please book a flight ticket for me from OAK to AUS?