customer: Hello. 
 agent: Hello. How can I help you at this moment? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I will help you with that. Can you please mention your name for further process? 
 customer: Barbara Jones. 
 agent: Ok, please hold on a moment. 
 customer: Ok, take your time. 
 agent: There is no previous reservation available under your name. 
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 agent: Thank you for reaching us.
customer: That's ok. Anyways, thank you.