customer: Hi. 
 agent: Hello. How can I aid you today? 
 customer: I need to book a flight ticket from CLT to LAS to enjoy religious festivals. 
 agent: Sure. Can you please mention your preferable travel dates? 
 customer: Sure, my journey dates are Nov 23 and Nov 25. 
 agent: May I know your name for further process? 
 customer: Sure, Carolyn Walker here. 
 agent: Do you have any another specifications? 
 customer: I need a direct flight. 
 __ 
 customer: Sure. 
 agent: Sorry, no flights are available in this route as per your requested dates. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for reaching us.
agent: Ok, please wait a moment.