customer: Hello, I am Katherine Adams. 
 agent: Hello. How may I be of your assistance? 
 customer: I intend to cancel my reservation due to bad weather at my place. Can you help me with that? 
 agent: Sure, give me a moment. 
 customer: Sure. 
 agent: Thanks for your time, we did not found any reservation by this name. 
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 agent: Thanks for approaching us.
customer: It's ok, thank you for your response.