customer: Hi, I am Michelle Lewis. 
 agent: Hello, how can I aid you? 
 customer: Owing an emergence, I want to cancel my reservation. Can you please help me with it? 
 agent: Sure, I am here to help you. Please wait. 
 customer: Ok. 
 agent: Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request. 
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 agent: Thank you for reaching us, have a nice day.
customer: Thank you.