customer: Hello, I am Samuel Clark. 
 agent: Hello, how may I help you? 
 customer: Due to an emergency, I would like to cancel my recent reservation. 
 agent: Ok, please wait a minute, let me check your reservation status. 
 customer: Sure, take your time. 
 agent: Thanks for your time, there is no reserved flight found with your name. 
 __ 
 agent: Welcome Samuel Clark.
customer: That's ok, thank you for checking.