customer: Hello. 
 agent: Hello. 
 customer: I am Jack Phillips. 
 agent: How may I help you? 
 customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent: Please wait for a moment. 
 customer: Sure. 
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 customer: No problem, thank you for your information. 
 agent: Thank you for reaching us.
agent: Sorry, there is no reservation matching with your name in our portal.