customer: Hello. 
 agent: Hello, how may I help you? 
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 agent: Sure, on which dates you are planning to travel? 
 customer: Sure, my trip dates are from 01/18 to 01/20. Please check the flight with 0 connection. 
 agent: Sorry, there is no flights available. 
 customer: It's ok, thank you. 
 agent: Most welcome.
customer: I am Paul Scott, want to travel from DCA to AUS. Please help me in booking my ticket.