customer: Hello. 
 agent: Hello. How may I serve you at this moment? 
 customer: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that. 
 agent: Sure, may I know your good name please? 
 customer: Myself Michael Lopez. 
 __ 
 customer: Sure. 
 agent: There is no recent reservation found on your name in our records. 
 customer: It's ok, thank you for your help. 
 agent: Thank you for reaching us.
agent: Ok, please wait for few minutes.