customer: Hello. 
 agent: Hello, how can I be your guide for today? 
 customer: Due to heavy rain, I want to cancel my reservation. Can you help me? 
 agent: I am here to help you with that. Can you please provide your name to check our booking list? 
 customer: Paul Phillips here. 
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 customer: Sure. 
 agent: I apologise to say this Paul Phillips, there is no active reservation with your name in our booking list to cancel your reservation. 
 customer: No problem, Thanks for the information. 
 agent: You are welcome, thank you for reaching us. Hope you have a nice day ahead Paul Phillips.
agent: Please be on hold to check the reservation status with your name.