customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I am Patrick Hall. I want to book a flight ticket from PA-PHL to NY-EWR. Can you help me? 
 agent: Ok, may I know your travelling dates? 
 customer: 01/09 and 01/11 are my travelling dates. 
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 customer: Ok. 
 agent: There is a connecting flight-1014 on Spirit airlines, shall I proceed? 
 customer: You can reserve it. 
 agent: Ok, booking is done on your name. 
 customer: Thank you for your service. 
 agent: Thanks for choosing us.
agent: Wait a moment.