customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: I am Ruth Rodriguez. I want to cancel my recent reservation, due to health issue. Can you help me out? 
 agent: Sure, please wait. 
 customer: Ok. 
 __ 
 customer: Not an issue. 
 agent: Thank you for approaching us. 
 customer: Thank you for choosing us, have a nice day.
agent: Sorry, we are unable to find a reservation on your name in the database.