customer: Hello. I am Justin King. 
 agent: Hello, how may I help you today? 
 customer: I want to change my reservation due to heavy storm at my place. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Sorry, no reservation found with your name. 
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 agent: Ok, thank you for choosing us.
customer: Ok, thank you for information.