customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: Owing to emergency, my planned trip to New York to attend a workshop on SAP has been postponed. So I want you to change my existing reservation? 
 agent: May I know your name? 
 customer: Sure, I had a reservation with name Stephanie Carter. 
 agent: Please wait a moment. 
 customer: Sure. 
 __ 
 customer: Ok, no worries at all. 
 agent: Thank you for choosing us. 
 customer: Thanks for your kind service.
agent: Sorry, there is no reservation found on your name.