customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Due to some financial issues, I would like to cancel my recent reservation. Please help me out. 
 agent: Sure, I am here to help you. 
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 agent: May I know your name please? 
 customer: My name is Virginia Young. 
 agent: Ok, please wait a minute. 
 customer: Sure, take your time. 
 agent: Thank you for waiting, sorry no reservation found on your name. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for reaching us, have a good day.
customer: Thank you.