customer: Hello. 
 agent: Hello, how can I aid you today? 
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 agent: Sure, we are here to help you. Are you okay with connecting flight or you need a direct flight? 
 customer: I need connecting flight. 
 agent: On what dates you want me to make the reservation? 
 customer: My travelling dates are from 10/01 to 10/03. 
 agent: Thank you for providing all necessary details, please stand by I will check and revert to you. 
 customer: Ok. 
 agent: May I know your name? 
 customer: I have already mentioned above. 
 agent: Ok, there are no flights found on your details. 
 customer: That's ok, no problem. Thank you. 
 agent: Thanks for approaching us.
customer: I am Emma White. I want to book a flight ticket from HOU to DTW. Could you help me in booking?