customer: Hi,. 
 agent: Hello, may I know your name please? 
 __ 
 agent: How can I best serve you? 
 customer: Please cancel my recent reservation. 
 agent: Ok, please be on hold. 
 customer: Sure. 
 agent: Thanks for waiting. As you informed us to cancel your reservation, but there is no reservation found with your name. 
 customer: Thanks for the assistance. 
 agent: Thanks for reaching us, hope to serve you again. 
 customer: Thanks.
customer: I"m Dorothy Baker.