customer: Hi. 
 agent: Hello, how best may I serve you today? 
 customer: Can you please help me in changing my recent reservation? 
 agent: Sure, I am here to help you out with that. May I know your good name please to track the details? 
 customer: Myself Virginia King. 
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 customer: Ok, sure. 
 agent: We are sorry to say that, there is no active reservation found on your name. 
 customer: Ok, thanks for your information. 
 agent: Thanks for consulting us, wish you a great day.
agent: Ok, Please allow me a moment to check for the previous reservation in our data base.