customer: Hi, I am Robert Gonzalez. 
 agent: Hello, how may I support you? 
 customer: As my plan to attend a exam so I made a reservation earlier this week but due to technical issues i need to cancel it. Can you help me with this? 
 agent: Sure, let me check the reservation list and get back to you. 
 customer: Ok. 
 agent: We could not find any reservation  by your name. 
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 agent: Thank you for choosing us.
customer: Ok, not an issue. Thanks for your information.