customer: Hi. 
 agent: Hello. How can I aid you? 
 customer: I want to fly from MSP to ORD. Can you book a ticket for that route? 
 agent: Sure, may I know the planned travel dates? 
 customer: My planned travel dates are 08/31 and 09/02. 
 agent: Please provide me the specifications. 
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 agent: May I know the name? Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed with booking? 
 customer: Sure, Brenda Moore here, and you can proceed with that booking. 
 agent: In an economy class, your ticket has been confirmed for the flight 1027 in American Airlines. 
 customer: Thank you for the booking. 
 agent: Thank you for reaching us.
customer: I want a flight with single connection.