customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: I need to book a flight ticket from HOU to IAD, Can you please help me for booking? 
 agent: Sure, can you please share your travelling dates? 
 customer: I would like to travel on 01/10 to return on 01/12. 
 agent: Do you need any break in between the journey? 
 customer: I need a connecting flight. 
 __ 
 customer: Sandra Scott here. 
 agent: Please share your other specifications. 
 customer: No. 
 agent: Wait a minute please. 
 customer: Sure. 
 agent: Thank you for your time, we found a connecting flight with number 1024 at a price of 300 in economy class provided by Southwest airlines. 
 customer: Ok, proceed for booking. 
 agent: Sure, your ticket is booked. 
 customer: Thanks for your information. 
 agent: Thank you for reaching us, have a nice day.
agent: Ok, may I know your name please?