customer: Hello, I am Frank Thomas. 
 agent: Hello, how can I serve you? 
 customer: I want to cancel my recent reservation due to my business trip got postponed. Can you please help me with this? 
 agent: Sure, I will help you. Please be on hold. 
 __ 
 agent: Thank you. Sorry, there is no reservation on your name. 
 customer: That's ok, not an issue. Thank you for your response. 
 agent: Thank you for reaching us.
customer: Sure.