customer: Hi. 
 agent: Hello. 
 customer: Myself Gregory Harris. 
 agent: Good morning.How can I help you? 
 customer: I would like to cancel my current reservation because my brother meet an accident. 
 agent: Oh! so sad.I can check and let you know about your reservation. 
 customer: Sure, take your own time. 
 agent: Sorry, Harris no reservation found on your name to cancel. 
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 agent: You are welcome.
customer: Thank you for the checking.