customer: Hello. 
 agent: Hello, how can I help you today? 
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 agent: Sure, we are here to help you. Wait for some time. 
 customer: Ok, thank you for your positive response. 
 agent: Thanks for waiting there is no reservation found on your name. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thanks for approaching us.
customer: Myself Janet Perez. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?