customer: Hello. 
 agent: Hello, how can I aid you today? 
 customer: I want to cancel my recent reservation, because my football was cancelled due to bad weather. Can you assist me, please? 
 agent: Sure, may I know your name? 
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 agent: Please wait a moment. 
 customer: Ok. 
 agent: Sorry there is no reservation found on your name. 
 customer: Ok, thanks for sharing the information. 
 agent: Thank you for choosing us.
customer: I am John Young.