customer: Hello. 
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 customer: I am Gregory Davis, want to cancel my reservation. Can you please help me? 
 agent: Sure, please wait for a while. 
 customer: Ok. 
 agent: Sorry Davis, there is no active reservation found with your name in our records. 
 customer: IT's ok, thank you. 
 agent: My pleasure.
agent: Hello, how may I help you?