customer: Hi. 
 agent: Hello, how best can I guide you today? 
 customer: I want to reserve my ticket from JFK to DEN, can you please help me in booking? 
 agent: Sure, when do you want to start and return on? 
 customer: Sure, my planned dates of journey are from Nov, 04 to Nov, 06. 
 agent: Do you prefer a connecting flight? 
 customer: Yes, I want to fly in a direct flight. 
 __ 
 customer: Sure, my name is Samantha Robinson. 
 agent: Do you want to add any other concerns? 
 customer: No. 
 agent: Thank you for your details, but currently all flights are busy with the given trip dates. 
 customer: Ok, not an issue. Anyways, thank you for your service. 
 agent: Thank you.
agent: Can I know your good name?