customer: Hello. 
 agent: Hello, how may I help you? 
 customer: My name is William Phillips. I would like to travel from EWR to CLT, could you help me out? 
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 customer: My preferable dates are from 09/12 to 09/14. 
 agent: I found a flight 1025 of Southwest airlines matches with your preferences, can I proceed? 
 customer: Please proceed with the booking. 
 agent: Your ticket is confirmed. Thank you for reaching us. 
 customer: Thank you for your help.
agent: Sure, please share your travel dates.