customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am looking for a flight from OAK to JFK, can you help me in booking? 
 agent: Sure, can you please share your planned trip dates? 
 customer: Sure, my planned travel dates are Jan 09 and Jan 11. 
 agent: May I know your name please to proceed further? 
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 agent: Do you need a connecting flight or a direct flight? 
 customer: I prefer for a connecting flight. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: Melissa Martinez, no flights has been found on your planned journey dates. 
 customer: That's ok, no problem. Thank you for the information. 
 agent: Thank you for choosing us.
customer: Myself Melissa Martinez.