customer: Hello. 
 agent: Hello, do you need any help from us? 
 customer: I want to cancel my recent reservation, can you please help me with this? 
 agent: Sure, could I have your name please? 
 customer: I am Amanda Perez. 
 agent: Ok, please allow me a moment. 
 customer: Sure. 
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 customer: Ok, no problem. Thank you for approaching us. 
 agent: You are welcome, have a great day.
agent: Sorry, there is no reservation with your name in our portal to cancel further.