customer: Hello. 
 agent: Hello, how can I help you? 
 customer:  I would like to cancel my flight reservation as my trip got postponed, can you please help me? 
 agent: Sure, we are happy to help you. Can I have your good name? 
 customer: Nancy Young here. 
 agent: Sorry, there is no active reservation on your name in our records. 
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 agent: Thank you for availing us.
customer: That's ok, thank you for checking.