customer: Hello, I am Donna Martin. 
 agent: Hello, how can I help you for the day? 
 customer: Can you please help me with booking a flight ticket from JFK to SFO? 
 agent: Can you please share your travelling dates? 
 customer: My travelling dates are from Jan 18 to Jan 20. 
 agent: Do you have class preference? 
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 agent: Do you need connection limit? 
 customer: I need connecting flight. 
 agent: Is there any other specifications? 
 customer: I need to return in morning. 
 agent: We found Southwest Airline with fare 200 and flight number is 1012 with direct flight. Shall I proceed with the booking? 
 customer: You can proceed with it. 
 agent: Your booking has been confirmed. 
 customer: Thank you for the help. 
 agent: Thank you for choosing us.
customer: I prefer economy class.