customer: Hi. 
 agent: Hello, how may I aid you today from my end? 
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 agent: Sure, I am here to help you out. Please provide me your name to check the reservation status. 
 customer: Sure, my name is Betty Allen. 
 agent: Sorry Betty Allen, there is no active reservation on your name in our database. 
 customer: That's ok, thank you for giving the information. 
 agent: Thank you for reaching us.
customer: Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.