customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I want to cancel my recent reservation. Can you please help me in that? 
 agent: Sure, I can help you with that. May I know your good name please? 
 __ 
 agent: Please wait while I'll check your reservation status. 
 customer: Ok. 
 agent: Larry Robinson, there is no active reservation found under your name to do cancellation. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for choosing us.
customer: Larry Robinson here.