customer: Hello. 
 agent: Hello, how may I support you today? 
 customer: Angela Lewis here. I want to cancel my recent reservation due to some bad weather conditions. Can you please help me for this one? 
 agent: Sure, please wait for a while. 
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 agent: Sorry to say that, there is no active reservation found on your name to cancel. 
 customer: No issues, thank you for your response. 
 agent: Thank you for opting us.
customer: Take your time.