customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: I am Amanda Jackson. 
 agent: Ok. 
 customer: I want to cancel my recent reservation, due to ill health. Can you please help me? 
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 customer: Sure, take your own time. 
 agent: Thank you for waiting, there is no active reservation found on your name. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.
agent: Sure, we are here to help you. Please wait for a while.