customer: Hi. 
 agent: Hello. 
 customer: I am Emma Roberts. 
 agent: How can I help you? 
 customer: I want to book a flight ticket to attend a workshop at NY-JFK from TX-IAH. Can you help me? 
 agent: May I know your travelling dates please? 
 customer: 11/16 and 11/18 are my travelling dates. 
 agent: I find a flight with single connection, can I proceed for booking in 1002 flight? 
 customer: Sure, You can. 
 agent: Your booking is done in Southwest airlines. 
 __ 
 agent: Thank you for choosing us.
customer: Thank you.