customer: Hello. 
 agent: Hello. 
 customer: Edward Young here. 
 agent: How may I assist you today? 
 customer: I would like to visit New York to meet my old friend there, so can you please help me out with booking of a flight ticket? 
 agent: Sure, when would you like to fly? 
 customer: I would like to fly on 08/13 and please book a return ticket on 08/15. 
 agent: Ok, please provide your airport codes that you want to travel. 
 customer: Sure, I want to travel from AUS to JFK. 
 agent: Please give me a moment. 
 customer: Sure, take your time to check. Please ensure that flight should be with single connection. 
 agent: Thank you for waiting. 
 customer: No problem. 
 agent: There is no flights found as per your requested details. 
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 agent: Welcome, have a great day.
customer: Oh! so sad to hear. Anyway, thank you for the information.