customer: Hi. 
 agent: Hello, how may I assist you? 
 customer: Due to the sudden demise of my Uncle, I am unable to catch a flight. So I had a request to you to cancel my existing reservation? 
 agent: Sure, could you please provide your name to check the details of your reservation? 
 customer: Sure, I am Eric Garcia. 
 agent: Sorry Eric, I didn't found any reservation on your name. 
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 agent: Thanks for contacting us, have a nice day.
customer: Ok, no worries at all. Thanks for your quality customer service.