customer: Hi. 
 agent: Hello, how can I help you? 
 customer: I am looking for a direct flight for my journey from PHX to HOU, can you please book my flight ticket? 
 agent: May I know your desired travel dates please? 
 customer: I want to depart on Jan 6th and I would like to return back on Jan 8th. 
 agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking? 
 customer: No, I prefer for a direct flight. 
 __ 
 customer: My name is Jacob Anderson. 
 agent: Sorry to say, there is no flight on your desired travel dates. 
 customer: No problem. Anyway, thank you for the information. 
 agent: Thank you for opting us.
agent: May I know your name please?