customer: Hi. 
 agent: Hello, how can I be at your service? 
 customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent:  Sure, may I know your good name? 
 customer: Helen Gonzalez here. 
 agent: Ok, please wait for a minute. 
 customer: Ok. 
 agent: Sorry to say that, there is no active reservation found on your name. 
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 agent: Thank you for availing us.
customer: That's ok, thank you for your help.