customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: Can you please cancel my ticket? 
 agent: Sure, May I know your name to check your details in our database? 
 customer: Thank you. I am Samantha King. 
 agent: Please wait for a minute. 
 customer: Sure. 
 __ 
 customer: Thank you. 
 agent: Thank you for opting us.
agent: Sorry to notify you that, there is no reservation found on your name.