customer: Hello. 
 agent: Hello, how may I best assist you now? 
 customer: I am Donna Young and I want to cancel my reservation, as I am not feeling good. Will you aid me in this? 
 agent: Sure, please wait a moment. 
 customer: Thank you. 
 __ 
 customer: Yes, please. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for your support. 
 agent: Thanks for communicating us and have a good day.
agent: There is a reservation found on your name, shall I proceed for cancellation?