customer: Hello, Samuel Jones here. 
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 customer: My plan to visit a function is postponed as of now, so could you please help me to change my reservation? 
 agent: Sure, I am here to help you. Please wait for a moment. 
 customer: Ok. 
 agent: Sorry to inform you, there is no reservation found on your name. 
 customer: Ok, not an issue. 
 agent: Thank you for reaching us, hope you will contact us in future. 
 customer: By the way, thank you for the information. 
 agent: Thank you.
agent: Hello, good morning. What can I do for you?