customer: Hi. 
 agent: Hello, how best can I guide you today? 
 customer: I need  to travel from HOU to OAK, can you help me with that? 
 agent: Sure, when are you planning to start and return on? 
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 agent: Do you need a connecting flight? 
 customer: Yes, I need single connection. 
 agent: Do you have any other specifications? 
 customer: Nothing. 
 agent: Can I know your good name? 
 customer: I am Eric Brown. 
 agent: Thank you for your details, we found a connecting flight 1002 in class economy which is in Jet Blue airline. Shall I proceed? 
 customer: Yes, proceed. 
 agent: Your ticket has been confirmed. 
 customer: Thank you for that. 
 agent: Thank you.
customer: My trip dates are 04/20 and 04/22.