customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I want to cancel my reservation, can you please help me? 
 agent: Sure, I can help you with that. May I know your good name please? 
 customer: My name is Christine Roberts. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Christine Roberts, there is no active reservation found under your name to do cancellation. 
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 agent: Thank you for choosing us.
customer: Ok, not a problem. Thank you.