customer: Hi. 
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 customer:  I want to cancel my reservation as my project got ramp down. Can you help me with that? 
 agent: May, I know your good name? 
 customer: I am William Evans. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Sorry, we found no reservation on your given name. 
 customer: No problem, thank you for the information. 
 agent: Thank you for reaching us.
agent: Hello, how can I assist you for the day?