customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Can you help me in changing my recent reservation? 
 agent: Sure, I am here to help you. May I know your name please? 
 customer: Thank you. I am Samuel Hill. 
 agent: Ok, please wait a minute. 
 customer: Sure. 
 agent: Thank you for waiting, we found a reservation on your name. Can you please share your travelling dates? 
 customer: My trip dates will be Aug 5th to Aug 7th. 
 agent: Ok, may I know your airport codes please? 
 customer: My airport codes will be HOU to AUS. 
 agent: Do you have connection limit? 
 __ 
 agent: Please share your specifications. 
 customer: No. 
 agent: Thank you for providing your details, sorry no flights found with your details. 
 customer: Its ok, thank you. 
 agent: Thank you for reaching us, have a good day.
customer: I need a connecting flight.