customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I am Jerry Jones. As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you help me? 
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 customer: Ok. 
 agent: Jerry, there is no reservation found under your name. 
 customer: That's ok. Thank you. 
 agent: Thank you for reaching us.
agent: Sure, please allow me a moment to check for the previous reservation.