customer: Hi. I am Kathleen Anderson. 
 agent: Hello, how may I aid you today? 
 customer: Can you help me in cancelling my reservation, owing an emergency? 
 agent: Sure, I will help you with that. 
 customer: Ok. 
 agent: Please wait for a minute. 
 customer: Sure. 
 agent: Thank you for waiting, we found a reservation on your name. Shall I cancel it? 
 customer: You can cancel it. 
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 customer: Thank you for helping. 
 agent: Thank you for connecting with us.
agent: Your reservation has been cancelled.