customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: Owing an emergency, I want to cancel my reservation. Can you help me for that? 
 agent: Sure, I wil help you. 
 customer: Thank you. 
 agent: May I know your name? 
 __ 
 agent: Sorry, no reservation found on your name. 
 customer: That's ok, thank you for checking. 
 agent: Welcome, have a nice day.
customer: My name is Samantha Perez.