customer: Hello. 
 agent: Hello, how can I assist you? 
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 agent: Sure, may I know your name? 
 customer: With the name of Alexander Edwards. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Sorry there is no reservation found in your name. 
 customer: Ok. Thank you for your information. 
 agent: Thanks for choosing us.
customer: Could you be my helping hand in changing my recent reservation, as my tournaments was postponed?