customer: Hello. 
 agent: Hello. How may I aid you? 
 customer: I would like to change my recent reservation due to some personal issues, will you help me with that? 
 agent: Sure, I am here to help you out with that. 
 customer: Thank you for accepting my request. 
 agent: May I know your name to check your previous reservation status? 
 customer: Myself Scott Garcia. 
 agent: Ok, please give me a moment. 
 customer: Ok, I will wait. 
 agent: Sorry to inform you that, there is no reservation found on your name in our records to modify. 
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 agent: Thank you for reaching us.
customer: Ok, not an issue. Thank you for your information.