customer: Hi. 
 agent: Hello, how may I assist you? 
 customer: Owning an emergency I would like to cancel my resent reservation. Can you help me with it? 
 agent: Sure, may I know your good name please? 
 customer: I am Shirley Walker. 
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 customer: Its ok, thank you for your information. 
 agent: Thanks for choosing us, have a good day.
agent: Thanks for giving your name, there is no reservation on your name.