customer: Hello. 
 agent: Hello, how can I aid you today? 
 __ 
 agent: Sure, I am happy to help you. Can I know your name please? 
 customer: Eric Jackson here. 
 agent: Please wait for a minute, I will check the status of your reservation and get back to you. 
 customer: Ok. 
 agent: Thanks for waiting, we found a reservation on your name and it was cancelled successfully. 
 customer: Ok. Thank you so much. 
 agent: Thanks you for reaching us.
customer: Due to heavy rain, I want to cancel my reservation. Can you help me?