customer: Hello. 
 agent: Hello, how may I render you today? 
 customer: I made a reservation earlier to attend for a live concert, but due to some issues it got postponed, so I want to change my reservation. Will you help me? 
 agent: Sure, I will help you with that. 
 customer: Ok. 
 agent: Can I have your name please to check the status of your reservation? 
 customer: Sure, I am Nicholas Jones from Los Angeles. 
 agent: Please wait for a minute. 
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 agent: Thanks for waiting, no active reservation was found on your name in the database. 
 customer: No problem, thanks for your effort. 
 agent: Thank you for reaching us.
customer: Sure.