customer: Hello. 
 agent: Hello. 
 customer: I am Angela Mitchell. 
 agent: How may I serve you today? 
 customer: I want to cancel my recent reservation due to cancel of my event at Charlotte. Could you please help me? 
 agent: Please wait for a moment, I will check your reservation and revert to you. 
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 agent: We are glad to inform you that there is a reservation found with your given name in our records. Shall I confirm your cancellation? 
 customer: Yes, please proceed. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for your service. 
 agent: Thank you for connecting with us.
customer: Sure, I will wait for your response.