customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I would like to travel Orlando, as my friend met with an accident, can you book a ticket? 
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 customer: That's fine. 
 agent: Sure let me know you airport codes? 
 customer: My airport codes are DCA to MCO. 
 agent: Let me know your journey dates? 
 customer: My journey dates are 03/30 and 04/01. I want to book a ticket in the name of James Collins. 
 agent: Yes, I have found a flight for you with flight number 1014 and airline is Delta. 
 customer: Sure, proceed with the booking. 
 agent: That's fine. Your ticket is booked successfully. 
 customer: Thank you for your patience for booking my ticket. 
 agent: Thank you for reaching us.
agent: So sad, I will pray for his recovery.