customer: Hello. 
 agent: Hello. 
 customer: I am Michelle Moore. 
 agent: Michelle Moore, how can I aid you today? 
 customer: Owing to emergency I want to cancel my recent reservation, can you help me with that? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 __ 
 customer: Sure. 
 agent: Sorry Michelle Moore, there are no flights reserved on your given name. 
 customer: No problem, thank you for the information. 
 agent: Welcome, thank you for choosing us. Have a great day.
agent: Hold on for a moment. Let me check.