customer: Hello. 
 agent: Hello, How can I assist you? 
 customer: I am Pamela Martinez. 
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 customer: Actually I need to cancel my reservation. Can you please help me? 
 agent: Sure, Please wait a minute. 
 customer: OK. 
 agent: Sorry, No reservation found on your name. Thank you for choosing us. 
 customer: Its k cool. Thank you.
agent: May I know your travelling details?