customer: Hi. 
 agent: Hello. How can I aid you? 
 customer: Can you please help me with booking a flight ticket from IAH to LAX? 
 agent: Sure, We are here to help you. Can I know your travelling dates? 
 customer: My travel dates are Mar 27 and 29. 
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 customer: I need a connecting flight. 
 agent: May I know your name? 
 customer: My name is Jeffrey Baker. 
 agent: Is there any other specifications? 
 customer: No. 
 agent:  We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for reaching us.
agent: Do you need any break?