customer: Hello. I am Carol Edwards. 
 agent: Hello. How can I assist you at this moment? 
 customer: I need some immediate assistance in my flight ticket booking from DTW to AUS, can you help me in that booking process? 
 agent: Sure Carol, I am ready to help you with that. Can I have your travel dates please? 
 customer: Thank you and my travel dates are 11/30 and back on 12/02. 
 agent: Ok Carol, please wait a moment to check flight availability. 
 customer: Sure, I can wait for your response. 
 __ 
 customer: Yes, please go ahead and confirm my flight ticket booking. 
 agent: Ok Carol Edwards, your ticket booking has done and the flight number is 1013. 
 customer: Thank you so much for your kind service in my ticket booking. 
 agent: Thank you for choosing us, have a great journey. 
 customer: Welcome.
agent: AA airlines running a flight in your route with connection 1 and the ticket fare is 100. Shall I proceed with booking?