customer: Hello. My name is Timothy Wright. 
 agent: Hello, how may I help you? 
 customer: I want to change my reservation, could you help me out? 
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 customer: Sure, take your time. 
 agent: Thank you for waiting. I am so sorry to say that I did not find the reservation on your name. 
 customer: That's ok. 
 agent: Thank you for reaching us. Hope to serve you better next time. 
 customer: Thank you, have a good day.
agent: Sure, give me a moment please.