customer: Hello. I am Helen Walker. 
 agent: Hello. How can I aid you? 
 customer: I need to amend my reservation, can you help me out? 
 agent: Sure, please wait for a while. 
 customer: Sure, take your own time. 
 agent: I found a reservation on your name, may I know your travel airport codes? 
 customer: My location airport codes are from DFW to IAD. 
 agent: Please provide your travel dates. 
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 agent: Here, I found a flight with 1 stop over and airfare is about 100. Shall I proceed in booking? 
 customer: Please proceed with it. 
 agent: Your ticket has been confirmed for the flight 1001 in JetBlue airlines. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
customer: My trip dates are from 12/12 till 12/14.