customer: Hi, my name is Barbara Lopez. 
 agent: Hello, how can I help you? 
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 agent: Sure, please share me your journey details? 
 customer: Sure, I want to fly from Denver CO - DEN. And my journey starts on 03/13 and ends on 03/15. 
 agent: Thanks for the details, please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, I found a flight of Delta with number 1016 and price is 100, connection is 1. Shall I proceed with booking? 
 customer: Yes, you can. 
 agent: Ok. Your ticket has been booked. 
 customer: Thanks for your quality service. 
 agent: Thank you, have a nice day.
customer: I am a journalist, and I want to attend a president's conference to cover the report in Austin TX - AUS. Can you be my helping hand in booking a reservation?