customer: Hello. 
 agent: Hello, how may I oblige you today? 
 customer:  I would like to cancel my flight reservation as my trip got postponed, can you please help me? 
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 customer: Paul King here. 
 agent: We found a reservation on your name, shall I proceed? 
 customer: Please proceed. 
 agent: Your reservation has been cancelled successfully. 
 customer: Thank you for the help. 
 agent: Thank you for reaching us.
agent: Sure, may I know your good name?