customer: Hi. 
 agent: Hello,. How can I help you today? 
 customer: I am Susan Thompson. 
 agent: Ok. 
 customer: I want to cancel my recent reservation, please help me out. 
 agent: Sure, I will help you with that. 
 __ 
 agent: Please wait a while. 
 customer: Ok. 
 agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: No issues, thanks for the information. 
 agent: Thank you for choosing us.
customer: Thank you.