customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: I am Stephen Johnson want to meet my grandparents who are living in Washington, can you help me to book a direct flight? 
 agent: Sure, may I know your airport codes, please? 
 customer: Yes, I would like to travel from PHX to IAD. 
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 customer: Sure, my travel dates are 05/07 and 05/09. 
 agent: Thanks for giving your details, we found a flight on your details with airline UA, flight number: 1005. Shall I proceed for booking? 
 customer: Yes, please. 
 agent: Your ticket has been booked. 
 customer: Thank you. 
 agent: Thanks for choosing us.
agent: Let me know your travel dates please?