customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: Can you please help me in reserving the ticket from ATL to MCO? 
 agent: Sure, We are here to help you. Can I know your travelling dates? 
 customer: I am planning my trip on Jan 1 and again I will return back on Jan 3. 
 agent: Do you need any break? 
 customer: I want to travel in single connection flight. 
 agent: May I know your name? 
 customer: Myself Amy Gonzalez. 
 agent: Is there any other specifications? 
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 agent: Please be on hold for sometime, as I can check a flight for your journey with the best airlines. 
 customer: Sure. 
 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: Not a big deal, anyhow thank you very much for your kind information. 
 agent: Thank you for reaching us.
customer: I would like to fly in business class.