customer: Hi. 
 agent: Hello, How can I useful to you? 
 customer: I am Matthew Roberts, can you help em to book a flight from PHX to IAD? 
 agent: Sure, we are  perky to assist you. When do you planned your journey dates? 
 customer: My travelling dates are 08/04 and 08/06. 
 agent: Do you need any other specifications? 
 customer: I need a direct flight. 
 agent: Thank you for providing all necessary details, please stand by I will check and revert to you. 
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 agent: Sorry to notify that there is no direct flight found on your requested dates. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thanks for approaching us, have a nice day.
customer: Sure.