customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Please book a flight ticket from LAS to OAK? 
 agent: May I know your itinerary dates? 
 customer: My journey dates are Jan 27 and Jan 29. 
 agent: May I know your name? 
 customer: I am Jonathan Taylor. 
 agent: Do you prefer a direct flight? 
 customer: No, I need a connecting flight. 
 agent: Please hold on for a while. 
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 agent: JetBlue airlines with flight 1021 is providing a connecting flight and ticket costs you 100 in economy class. 
 customer: Please proceed with my booking. 
 agent: Your ticket is confirmed Jonathan Taylor. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
customer: Sure.