customer: Hi. 
 agent: Hello, how may I help you? 
 customer: I just wants to cancel the reservation as my friend met with an accident. 
 agent: Sure, I will help you. 
 customer: Thank you. 
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 customer: Reservation was done with the name of Margaret Gonzalez. 
 agent: Please wait for a while. 
 customer: Ok. 
 agent: Sorry, there is no reservation found on your given name. 
 customer: Not a issue. Thank you. 
 agent: Thanks for choosing us.
agent: Can I have your good name please?