customer: Hello. 
 agent: Hello, what can I do for you today? 
 customer: Could you please help me in flight ticket booking process from LAX to JFK? 
 agent: Sure, please share your travel dates. 
 customer: Thank you for your response, I want to take off on Jan 11 and book my return ticket also on Jan 13. 
 agent: Do you have any preferences? 
 customer: I will prefer 1 break in between my journey. 
 __ 
 customer: Sure, my name is Cynthia Perez. 
 agent: Please wait. 
 customer: Ok. 
 agent: Spirit Airlines has a connecting flight with number 1002 for fare 100, shall I proceed? 
 customer: Please proceed. 
 agent: Your ticket is reserved in economy class. 
 customer: Thank you for your help. 
 agent: Thank you for opting us.
agent: Can you mention your name to proceed further?