customer: Hello. 
 agent: Hello. 
 __ 
 agent: How can I guide you today? 
 customer: I want to cancel my ticket due to heavy floods in my place. 
 agent: Sure, I will help you to cancel. 
 customer: Sure. 
 agent: Sorry, I didn't find any reservation on your name to cancel. 
 customer: No problem, thank you. 
 agent: Thank you for approaching us.
customer: Jennifer King here.