customer: Hello. 
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 customer: My name is Frank Lopez. Due to a sudden meeting, my trip is cancelled. Could you help me in cancelling the reservation? 
 agent: Sure, please give a minute. Sorry, there is no previous reservation done with your name. 
 customer: That's ok. Thank you for your time. 
 agent: Thank you, have a good day.
agent: Hello. How may I help you?