customer: Hi. 
 agent: Hello. What kind of help are you expecting from my side? 
 customer: I would like to cancel my recently done reservation, due to some health issues. Can you please help me in this? 
 agent: Sure, let me check. I am sorry to inform you that there are no reservations with your name. Can I know your name? 
 customer: My name is Janet Scott here. Thank you for your information. 
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 customer: Welcome.
agent: Thank you Janet, have a good day.