customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: Can you please help me in booking my flight ticket from ORD to OAK? 
 agent: Sure, on what dates will you be travelling? 
 customer: My travelling dates are from 09/14 to 09/16. 
 agent: Do you need a connecting flight or direct flight? 
 customer: I need a single connecting flight. 
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 customer: No, thanks. 
 agent: May I know your good name? 
 customer: Myself Laura Young. 
 agent: Ok, there is a Hawaiian airline with flight number 1018 going on your way with 0 connections in between and the airfare is  100. Is that fine? 
 customer: That's fine,please proceed with the booking. 
 agent: Your ticket has been booked. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.
agent: Do you have any preferences?