customer: Hello, I am Kathleen Campbell. 
 agent: Hello, how can I help you today? 
 customer: I want to book a ticket from HOU to DFW to surprise my friend on her birthday. Can you please help me to book a ticket on 06/28? 
 agent: Sure, we are here to help you. May I know the return date of your journey? 
 customer: My return journey date is 06/30. 
 agent: May I know is there any connection limit? 
 customer: I need only one connection limit. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Thanks for waiting. Sorry for the inconvenience, we have a direct flight with AA airline. 
 customer: Ok, Do not proceed for booking. 
 __ 
 customer: Thanks for your assistance. 
 agent: Thanks for choosing us.
agent: Ok.