customer: Hi, I am Raymond Hernandez. 
 agent: Hello. 
 customer: I need to cancel my recent reservation due to floods occurred in the city. 
 agent: OK. 
 __ 
 agent: Sure, wait a while. I will check your reservation and cancel it. 
 customer: Ok. 
 agent: Thanks for waiting. We found your reservation, and cancelled it successfully. 
 customer: Thank you for your service. 
 agent: Thanks for contacting us, hope to serve you again.
customer: Could you please help me in doing that?