customer: Hello, I am Samuel Carter. 
 agent: Hello, how can I support you? 
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 agent: Sure, please be on hold. 
 customer: Ok. 
 agent: Sorry no reservation found on your given name. Thank you for opting us. 
 customer: Ok, no issues. Thanks for your service.
customer: Due to sudden demise of my Great Grandfather, I would like to cancel my recent reservation. Can you help me in doing this?