customer: Hello. 
 agent: Hello. 
 __ 
 agent: How can I assist you today? 
 customer: I need to attend a wedding in New York. Can you help me to book a ticket from AUS to EWR? 
 agent: Sure, can you please share your preferable travel dates? 
 customer: I would like to travel on 08/12 and 08/14. 
 agent: Ok, let me check for the availability of flight on this route. 
 customer: Sure, take your time. 
 agent: Jack, I am sorry to inform you that there is no flight available at your request. 
 customer: That's ok. Anyways, thank you for your help. 
 agent: You are welcome. Thank you for contacting us.
customer: I am Jack Clark.