customer: Hi. 
 agent: Hello, how can I assist you today? 
 customer: Can you help me to book a direct flight? 
 agent: Sure, On which dates would you like me to book a flight ticket for you? 
 customer: My travelling dates are Jan 26 and 28. 
 agent: On what name, do I need to reserve your ticket? 
 customer: Please book under my name Richard Edwards. 
 agent:  Can you please provide your take off and landing airport codes? 
 customer: My airport codes are LAX and DCA. 
 agent: Do you have any other requirements? 
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 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: No issues, thank you. 
 agent: Thank you for reaching us.
customer: No.