customer: Hello. I am Mark Jones. 
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 customer: As my holiday trip has been postponed, I want to cancel my reservation. Can you please help me? 
 agent: Sure, I will help you with cancellation. 
 customer: Thank you. 
 agent: Please wait for a moment, while I search for the reservation on your name. 
 customer: Sure. 
 agent: Thank you for waiting, sorry there is no reservation found on your name. 
 customer: No problem. Thank you. 
 agent: Thank you for visiting us, we hope see you again.
agent: Hello, how may I assist you today?