customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that? 
 agent: Sure, I am here to help you. Can I know your name please? 
 customer: My name is Deborah Jones. 
 agent: Ok, please wait a moment. I will check your ticket status and let you know. 
 customer: Ok. 
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 customer: Anyway, thanks for the information. 
 agent: You are welcome. Thank you for approaching us.
agent: Sorry to intimate you that, there is no reservation found on your name.