customer: Hello. 
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 customer: I need to cancel my recent reservation, can you please help me? 
 agent: Sure, may I know your name for the cancellation process? 
 customer: Myself Kevin Martinez. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records. 
 customer: That's ok, thank you for the information. 
 agent: Welcome, thank you for reaching us.
agent: Hello, how may I assist you today?