customer: Hello, I am Amanda Edwards. 
 agent: Hello, how may I serve you now? 
 customer: Due to bad weather, I want to cancel my reservation. Can you help me? 
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 customer: Ok. 
 agent: Thank you for waiting, sorry there is no reservation found on your name. 
 customer: No problem, Thank you. 
 agent: Thank you for visiting, have nice day.
agent: Sure, I will help you to cancel your ticket. Please wait for a moment, while I check for the reservation.