customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: I want to cancel my recent reservation, can you please help me with this? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May I know your good name please? 
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 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Sorry Clark, there is no reservation found as per your name in our database. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you for reaching us with a query.
customer: I am Mary Clark.