customer: Hello. 
 agent: Hello. How may I help you? 
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 agent: May I know your name please? 
 customer: My name is Gregory King. 
 agent: Gregory King sorry, no reservation found in our database as per your request. 
 customer: Anyway, thanks for the information. 
 agent: Thank you for choosing us.
customer: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?