customer: Hello. 
 agent: Hello, how may I help you? 
 __ 
 agent: Sure, may I know your name please? 
 customer: I am Ruth Green. 
 agent: Please wait. 
 customer: Sure. 
 agent: Sorry to inform you that there is no active reservation found with your name in our records. 
 customer: Its ok, thank you. 
 agent: Most welcome.
customer: Can you guide me in cancelling my recent reservation?