customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I made an earlier reservation to attend a political event due to security issues it got postponed. Can you please help me in changing my reservation? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 __ 
 customer: My name is Cynthia Edwards. 
 agent: Sorry to say, there is no reservation on your name in our database. 
 customer: Ok, not a problem. Thank you for your information. 
 agent: Thank you for opting us.
agent: Can I know your name please?