customer: Hi. 
 agent: Hello, How can I assist you? 
 customer: Can you cancel my recent reservation? 
 agent: Sure, May I know your name? 
 customer: Sure, I am Amy Taylor. 
 __ 
 customer: Sure. 
 agent: We have found a reservation on your name, Shall I cancel it? 
 customer: Proceed. 
 agent: Your ticket has been cancelled. 
 customer: Thank you. 
 agent: Thank you for opting us.
agent: Please wait a moment.