customer: Hello. 
 agent: Hello, how can I serve you? 
 customer: I would like to meet my friend at JFK. Could you please help me with booking a flight ticket from SFO? 
 agent: Sure, please share your planned travel dates. 
 customer: Sure, I want to depart on Oct 18 and return on Oct 20. 
 agent: Do you have any specific class preference? 
 customer: No, I do not have any class preference. 
 agent: May I know your connection limit please? 
 customer: I need a lay by in the between the journey. 
 agent: Do you have any other preference? 
 customer: No, I do not have any other preferences. 
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 customer: I am Kevin Clark. 
 agent: We don't have any flight available on given dates from you. 
 customer: No worries, thank you for the information. 
 agent: Thank you.
agent: May I know your name please?