customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: I would like to cancel my reservation which is under my name. Can you please help me with that? 
 agent: I will help you with that. 
 customer: Thank you. 
 agent: May I know your name? 
 customer: Sure, my name is Mary Allen. 
 agent: Please give me a minute, I will check the status of your existing reservation. 
 customer: Sure, take your time. 
 agent: Sorry, there is no reservation found under your name in our database. 
 customer: Ok, no issues. Thank you for checking. 
 __ 
 customer: You are welcome.
agent: Thank you for contacting us, have a nice day.