customer: Hello. 
 agent: Hello, how may I support you today? 
 __ 
 agent: Sure, we are glad to help you. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Rebecca Johnson here. 
 agent: Please wait a minute. 
 customer: Ok. 
 agent: Sorry, there is no active reservation on your name to cancel. 
 customer: No issue, Thanks for the information. 
 agent: Thank you for contacting us.
customer: Due to heavy rain, I want to cancel my recent reservation. Can you help me?