customer: Hello. 
 agent: Hello, how can I serve you? 
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 agent: Sure, may I know your good name please. 
 customer: My name is Anna Johnson. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, sorry to say that, no reservation was found with your good name. 
 customer: No problem. Thanks for your information. 
 agent: Thanks for opting us. Have a nice day.
customer: Due to bad weather my trip has been cancelled. Can you please cancel my recent reservation?