customer: Hi. I am Donna Nelson. 
 agent: Hello, how can I guide you at this moment Nelson? 
 customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
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 customer: That's ok, thank you for your help. 
 agent: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.
agent: Yes, I will try my best in cancellation of your reservation. I have found a reservation under your name in our booking list. As per your request, I have cancelled it.