customer: Hello. 
 agent: Hello, how may I support you today? 
 customer: I need you to cancel my recent booking, please help me. 
 agent: Sure, please share me your good name. 
 customer: My name is Michael Nelson. 
 __ 
 customer: Sure, I will do. 
 agent: Sorry to say that, there is no active reservation found on your name. 
 customer: That's ok. Thank you. 
 agent: Thank you for opting us.
agent: Please standby.