customer: Hi. 
 agent: Hello. How may I serve you today? 
 customer: Could you please help me to book a flight ticket from PHL to attend an interview in PHX? 
 agent: Sure, I am here to help you to make a flight reservation but I need your travel dates to search a flight. 
 customer: 11/16 and 11/18 are my planned travelling dates. 
 agent: Do you need a break in between your journey? 
 customer: I need a connecting flight for this time. 
 agent: Is there any other preferences that you would like to add before booking? 
 customer: I need to return in the afternoon. 
 agent: Ok, please wait a moment I'll check and revert to you. 
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 agent:  We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for availing us. May I know your name please for documentation purpose? 
 customer: Donald Hernandez. 
 agent: Thank you. 
 customer: Welcome.
customer: Sure.