customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: I would like to meet my friends at Phoenix, please help me in booking a ticket from OAK to PHX. 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Can you please share your journey dates? 
 customer: My planned journey dates are on Mar 15 and Mar 17. 
 agent: May I know your name? 
 customer: My name is Daniel Perez. 
 agent: Do you have any specifications? 
 customer: I would like to depart in the afternoon. 
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 customer: I need a connecting flight. 
 agent: Thank you for your time, there is a flight available with single connection and fare 100 in Jet Blue airline which will depart at 18:00 PM. Shall I confirm it? 
 customer: Ok, please proceed for booking. 
 agent: Your ticket has been confirmed in economy class with flight number 1027. 
 customer: Thank you for your assistance. 
 agent: Thank you for opting us.
agent: Please, wait a minute.