customer: Hi. 
 agent: Hello, how can I help you today? 
 customer: I just want to cancel my recent reservation due to sudden demise of my grand father. Can you help me? 
 agent: Sure, may I know your name please? 
 customer: Pamela Adams is my name. 
 agent: Ok, please wait for a moment, I will check and get back to you. 
 customer: OK. 
 __ 
 customer: Ok, no issues with that. Leave it. Thanks for the response. 
 agent: Thank you for opting us.
agent: Sorry, there was no reservation found with your name.