customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I need to change my reservation due to my planned event got postponed. So please help me with that. 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, myself Barbara Mitchell. 
 __ 
 customer: Oh! It may not be booked properly due to server issues. Anyway, thank you for your time. 
 agent: Thanks for contacting us. 
 customer: Most welcome.
agent: Sorry to inform you that there is no active reservation on your given name.