customer: Hi. 
 agent: Hello, how may I support you today? 
 customer: Can you please cancel my recent reservation? As my planned trip has been cancelled. 
 agent: Sure, please share me your good name. 
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 agent: Please wait for a while. 
 customer: Sure, I'll wait for your response. 
 agent: Sorry to say that, there is no active reservation found on your name. 
 customer: Oh! That's ok, thank you for giving the information anyways. 
 agent: Thank you for opting us.
customer: Sure, my name is Emily Anderson.