customer: Hello. I am Joshua Rodriguez. 
 agent: Hello,. How can I serve you today? 
 customer: Due to some heath issues, I want to cancel my recent reservation . Will you help me in this? 
 agent: Sure, we are here to aid you. 
 customer: Thanks. 
 agent: Sorry Rodriguez, there is no active reservation found on your name. 
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 agent: Thank you for reaching us,.
customer: Ok, no issues. Thank you.