customer: Hi. 
 agent: Hello, How can I aid you at this moment? 
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 agent:  Sure, may I know your good name? 
 customer: I am Kevin Davis. 
 agent: Ok, please wait for a minute. 
 customer: Sure. 
 agent: Sorry to say that, there is no active reservation found on your name. 
 customer: Not an issue, thank you for checking. 
 agent: Thank you for choosing us.
customer: Could you please cancel my recent reservation due to cancel of my trip?