customer: Hi. 
 agent: Hello. How may I guide you at this moment? 
 customer: I need to book a flight ticket from PHL to MCO, can you please help me for booking? 
 agent: Sure, may I know your travelling dates please? 
 customer: I would like to travel on 12/10 to return on 12/12. 
 agent: Ok, do you need any stopover in between the journey? 
 customer: I need a connecting flight. 
 agent: Do you prefer business or economy class? 
 customer: I need a business class. 
 agent: Can I have your good name please? 
 customer: Brenda Campbell here. 
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 customer: Ok, no problem. 
 agent: Thank you for reaching us. 
 customer: Thanks for your information.
agent: There are no flights found on your requested dates.