customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: I am Margaret Williams. Owing to an emergency, I want to cancel my reservation. Could you please help me in the cancellation? 
 agent: Sure, please wait for a moment. 
 customer: Ok. 
 __ 
 customer: Not an issue. Thank you. 
 agent: Thank you for opting us.
agent: Sorry, there was no reservation found with your name.