customer: Hello. 
 __ 
 customer: I would like to cancel my reservation as I am leaving for hometown, can you please help me out? 
 agent: Sure, I will help you with that. May I know your good name? 
 customer: Gary Roberts here. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting, there is no active reservation on your name. 
 customer: Ok no problem, thank you for your services. 
 agent: Thank you for availing us.
agent: Hello, how can I help you today?