customer: Hello,. 
 agent: Hello, how can I assist you today? 
 customer: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: May I know on which name the ticket has been reserved? 
 customer: Please check with the name of John Miller. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Thank you for waiting. Sorry to notify, there is no reservation found on your given name. 
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 agent: Thank you for reaching us.
customer: Ok, no issues. Thanks for the information.