customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I would like to cancel my previous booking, can you help me? 
 agent: Ok, please provide your name so that I can help you. I got your reservation would you like me to cancel it? 
 customer: Sure, my name is Joshua Scott. Ok, sure. 
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 customer: Thank you for helping me. 
 agent: Thanks for consulting us. 
 customer: Most welcome.
agent:    Ok, your ticket has been canceled.