customer: Hi. 
 agent: Hello, may I know how best I can help you today? 
 customer: I need to attend workshop in Smithsonian Institution at Charlotte, can you please help me with booking a flight ticket from JFK? 
 agent: Yes, I will definitely try my best to help you in booking your flight ticket. Could you please provide your planned dates of journey? 
 customer: I would like to travel on dates Mar 23 and 25. 
 __ 
 customer: I need a connecting flight. 
 agent: Is there any other preferences that you would like to add before booking? 
 customer: No, thanks for asking. 
 agent: To proceed further, can I have your name please? 
 customer: My name is Nicole Martin. 
 agent: Thank you for providing your journey details, please wait a moment I'll search best flight for you. 
 customer: Ok. 
 agent: Thank you for your time, Hawaiian Airlines is providing a connecting flight and the airfare is about 100 with flight 1017. 
 customer: You can proceed with booking. 
 agent: Sure, your ticket is booked in economy class. 
 customer: Thanks for the help. 
 agent: Thank you for reaching us, have a nice day.
agent: Would you like to travel in a connecting flight or a direct flight?