customer: Hello,. 
 agent: Hello, how may I help you today? 
 customer: Can you please help me in cancelling my recent reservation, as my exam got cancelled. 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Can I have your name to proceed further? 
 customer: My name is Samantha Adams. 
 agent: Ok, please wait a moment. 
 customer: Ok. 
 __ 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for reaching us.
agent: Thank you for your time, sorry no reservation found on your name.