customer: Hi. 
 agent: Hello. Good Evening. 
 customer: I want to change my reservation to other locations for some personal issues. Can you please help me out? 
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 customer: Myself Jonathan Evans. Can I have the information please? 
 agent: I am sorry Evans, there is no reservation found with your name to change. 
 customer: Its great, no issues. Thank you for the information. 
 agent: Your welcome.
agent: Sure, may I know your name?