customer: Hello. I am Jessica Jackson. 
 agent: Hello, how may I aid you? 
 customer: I want to cancel my reservation due to sudden demise of my grandfather. 
 agent: Ok. Please wait a moment. 
 __ 
 agent: Sorry, there is no reservation found on your name. 
 customer: Ok, thanks for informing. 
 agent: Thank you for opting us, hope to serve you again.
customer: Sure.