customer: Hello. 
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 customer: My name is Brandon Jones, I want to cancel my reservation as my plan to attend family meeting at New York is cancelled. Can you help me with that? 
 agent: Sure, I will help you. Please give me a minute. 
 customer: Sure. 
 agent: Thanks for being patient, there is no active reservation found on your name. 
 customer: Ok, thank you for the information. 
 agent: Thank you for approaching us, have a good day.
agent: Hello, how may I assist you today?