customer: Hello. 
 agent: Hello. 
 customer: I am Karen Edwards. 
 __ 
 customer: Can you please help me in cancelling my reservation as my meeting got cancelled? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Please wait a minute. 
 customer: Ok. 
 agent: We found a reservation on your name and it got cancelled successfully. 
 customer: Thank you. 
 agent: Thank you for opting us.
agent: How may I help you today?