customer: Hello. 
 agent: Hello. How may I serve you now? 
 customer: Can you please change reservation due to climate issues? 
 agent: Ok. To change your reservation, may I have your name please? 
 customer: Brandon Miller is my name. 
 agent: Sorry, there was no reservation with your name. 
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 agent: Thank you for reaching us. 
 customer: Thanks for your information.
customer: Ok, no issues.