customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone? 
 agent: Sure, may I know your name please? 
 customer: My name is Michael Williams. 
 agent: Please wait for a moment. 
 __ 
 agent: Sorry, there was no reservation found with your given name. 
 customer: No problem, thank you for the information. 
 agent: Thank you for opting us.
customer: Sure.