customer: Hi. 
 agent: Hello, how may I support you? 
 customer: I have planned to book a plane ticket from PHL to SEA, can you assist me in booking my ticket? 
 agent: Sure, when are you planning to travel? 
 customer: My preferred dates are Oct 18th and Oct 20th. 
 agent: What is your maximum connection limit? 
 customer: I need single connection between my trip. 
 agent: Do you have any preferences? 
 customer: No. 
 agent: Please forward your name. 
 customer: Matthew Walker. 
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 customer: Sure. 
 agent: Thanks for waiting, there are no flights going on your way at this moment. 
 customer: No problem, thank you for searching. 
 agent: Thank you for reaching us.
agent: Ok, please wait.