customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me? 
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 customer: Jason Wilson here. 
 agent: Please wait. 
 customer: Ok. 
 agent: Thank you for waiting there is no reservation found on your name. 
 customer: That's Fine, Thank you for the information. 
 agent: Thank you for opting us.
agent: Sure, may I know your name to check the reservation status?