customer: Hello. I am Daniel Phillips. 
 agent: Hello. How may I help you today? 
 customer: I want to book a ticket from IAH to MCO, can you please book a ticket? 
 agent: Sure, could you please provide your travelling dates to search for the flight? 
 customer: My travelling dates are on 08/31 and 09/02. 
 agent: Do you have any other specifications? 
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 agent: Sorry Daniel, there is no flight found as per your travelling details. 
 customer: Ok, no problem. Thank you. 
 agent: You are welcome.
customer: I need a direct flight.