customer: Hello, myself Mark Smith. 
 agent: Hello, how can I help you now? 
 customer: I would like to book a flight ticket from CLT to BOS, can you please help me out? 
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 customer: Sure, my trip dates are from 08/30 and 09/01. 
 agent: There is a flight available from Delta airline which matches with your requirement, can I proceed to book it? 
 customer: Ok, please confirm my reservation. 
 agent: Your ticket is reserved with flight-1013. 
 customer: Thank you for your quick service. 
 agent: Thank you for reaching us.
agent: Ok, can you mention your desired dates for this journey?