customer: HEllo. 
 agent: Hello. How can I assist you? 
 customer: James Lewis is my name. I want to cancel my reservation, can you help? 
 agent: Sure, please wait a moment. 
 customer: Ok, I will wait for your response. 
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 customer: That's ok, not a problem. Thank you for assisting me. 
 agent: Thank you for approaching us.
agent: Sorry James, there is no reservation found on your name.