customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Frank Lee, want to cancel my recent reservation due to some personal issue. Please help me out with that. 
 agent: Sure, I will help you. 
 __ 
 agent: Sorry, there is no reservation found under your name. 
 customer: It's ok, not an issue. Thank you for your help. 
 agent: Most welcome.
customer: Thanks.