customer: Hello. I am Ryan Wilson. Due to heavy rainfall in my city, I would like to cancel my reservation. 
 agent: Ok Wilson, please wait for a while, I will check your reservation status. 
 customer: Ok. 
 agent: Sorry Wilson, there is no reservation found with your name. 
 __ 
 agent: You are welcome.
customer: It's fine. Anyway, thank you for your help.