customer: Hello. I am Cynthia Jackson. 
 agent: Hello, what can I serve you today? 
 customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH? 
 agent: Sure, please share your preferred travelling dates? 
 customer: I want to travel on 04/01 and 04/03. 
 agent: We found a Delta airline with fare of 100 matches your schedule. Shall I proceed with booking? 
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 agent: Your ticket has been confirmed with flight number 1027. Thank you reaching us. 
 customer: Thank you for your help.
customer: Yes, proceed to booking.