customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I am Shirley Moore here, can you make my reservation from PHX to OAK? 
 agent: Please provide your trip dates. 
 customer: My trip dates are from 12/20 to 12/22. 
 agent: OK, please wait a minute. 
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 agent: There is a flight with 1 connection. Can I proceed? 
 customer: Please proceed it. 
 agent: Your ticket is booked in 1017 flight. 
 customer: Thank you for your help. 
 agent: Most welcome.
customer: Sure.