customer: Hello. 
 agent: Hello,. 
 customer:  I am Benjamin King. 
 agent: How can I support you? 
 __ 
 agent: Sure, on which dates you wish to travel? 
 customer: My travel dates are 11/12 and 11/14. 
 agent: What do you prefer either direct flight or connecting flight? 
 customer: I need a direct flight. 
 agent: Ok, please wait for a second. 
 customer: Ok. 
 agent: Thanks for waiting, there were no flights found with your given details. 
 customer: Ok, no issues. Thank you for availing me. 
 agent: Thanks for contacting us.
customer:  I want to surprise my mother on her birthday at AZ-PHX. Can you book a ticket from GA-ATL?