customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: Can you please help me with booking a flight ticket from OAK to CLT? 
 agent: Can I know your travelling dates? 
 customer: My travel dates are Jan 09 and 11. 
 agent: Can I know your connection limit? 
 customer: I need a connecting flight. 
 agent: Do you have any other preference? 
 customer: No. 
 agent: May I know your name please? 
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 agent: Here is a connecting flight with fare 100 and 1016 as flight number in JetBlue Airline. Shall I proceed with booking? 
 customer: You can proceed with booking. 
 agent: Your ticket is confirmed. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: My name is Rebecca Green.