customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I want to celebrate my mother birthday, I would like to book a ticket. 
 agent: May I know the journey details? 
 customer: My source airport code is EWR and my destination airport code is LGA. 
 agent: Help me with the dates. 
 customer: My prefer dates are from 07/24 to 07/26. 
 agent: May I know the name? 
 __ 
 agent: Sorry, no flight found. 
 customer: Ok, no issue. 
 agent: Thank you. 
 customer: Thank you for your information.
customer: My name is Amanda Scott.