customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: I am Christopher Thomas. 
 agent: Ok. 
 customer: I want to cancel my recent reservation due to some bad weather conditions. Can you please help me for this? 
 agent: Sure, we are here to help you. 
 customer: Ok. 
 agent: Please wait for a while. 
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 agent: Thanks for your time, there is no active reservation found in your name. 
 customer: That's ok, thank you. 
 agent: Thank you for choosing us.
customer: Sure.