customer: Hello. 
 agent: Hello. How may I help you out? 
 customer: I would like to cancel my previous ticket, can you please help me to do that? 
 agent: Sure, I will help you in cancelling the reservation. May I know your name please? 
 customer: Thank you for considering my request. My name is Raymond Hill. 
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 customer: It's ok, anyways thank you for your time. 
 agent: Thank you for reaching us. 
 customer: You are welcome.
agent: Sorry, there are no reservations found on your name.