customer: Hi. 
 agent: Hello. How can I assist you for the day? 
 customer: Can you avail me to book a flight from BOS to OAK? 
 agent: Sure, I will help you with that.  Can you please share your planned travel dates? 
 customer: My travel dates are Feb 14 and 16. 
 agent: May I know your name please? 
 customer: Matthew Edwards here. 
 agent: Do you have any class preference? 
 customer: No. 
 agent: Is there any other specifications regarding your journey? 
 customer: I prefer to travel in direct flight. 
 agent: There is a direct flight-1020 in Delta Airlines with a fare of 200. Shall I proceed with booking? 
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 agent: Matthew Edwards, your booking has been done in economy class. 
 customer: Thanks for the help. 
 agent: Thank you for reaching us, have a safe journey.
customer: Please proceed.