customer: Hello. 
 agent: Hello. 
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 agent: Virginia Scott I will help you with your concerns. 
 customer: Due to an urgency, I would like to cancel my recent reservation. Can you help me with this? 
 agent: Ok, I will help. 
 customer: Thank you. 
 agent: The reservation is not found on your name, I am sorry for the inconveniences hope you understand. 
 customer: Ok, not an issue. Thank you for providing information. 
 agent: Thank you for connecting our agency.
customer: I am Virginia Scott.