customer: Hi, myself Mary Perez. 
 agent: Hello Mary, how can I assist you? 
 customer:  Would you mind helping me in booking a plane ticket from CLT to DTW? 
 agent: Please provide your travel dates. 
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 agent: Flight 1021 from Hawaiian airlines with 1 connection is available on your route. 
 customer: Ok, please proceed for booking the ticket. 
 agent: Your ticket is confirmed. 
 customer: Thank you for your information. 
 agent: Thank you for choosing us. 
 customer: Welcome.
customer: Sure, I am planning to go on 02/20 and back on 02/22.