customer: Hi. 
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 customer: Can you help me to change my reservation to next week? 
 agent: Sure, could you please provide your name to check your reservation status? 
 customer: My name is Alexander Hernandez. 
 agent: Ok, please hold on for a moment. 
 customer: Sure, take your time. 
 agent: Sorry to say, there is no reservation on your name in my database. 
 customer: Ok, no issues. 
 agent: Thank you for choosing us, have a nice day. 
 customer: Thank you for your information.
agent: Hello, how may I aid you?