customer: Hello. 
 agent: Hello. How can I guide you? 
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 agent: Ok, may I know your travelling dates? 
 customer: Sure, I need to travel on dates of 02/20 and 02/22. 
 agent: Here is a flight with 1018 flight number and fare as 100 with South West airline. 
 customer: That is fine, please proceed with booking. 
 agent: Ok, your ticket has been booked with direct flight. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us. 
 customer: Most welcome.
customer: Myself Gregory Johnson. Can you please book a flight ticket from CLT to DCA?