customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Please book a flight ticket from SFO to ORD? 
 agent: Sure, please share your planned trip dates? 
 customer: My journey dates are June 04 and June 06. 
 agent: Let me know your connection limit? 
 __ 
 agent: Any class preference? 
 customer: No. 
 agent: Do you have any preferred timings to fly? 
 customer: No. 
 agent: Can I have your name please? 
 customer: I am Samuel Turner. 
 agent: Ok, please hold on a moment. 
 customer: Sure. 
 agent: Sorry Samuel Turner, no flights found with your given details. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for reaching us.
customer: I need a connecting flight.