customer: Hello, I am Sharon Rodriguez. 
 agent: Hello, how may I serve you today? 
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 agent: Ok, hold on a moment, let me check the your reservation status and get back to you. 
 customer: Sure. 
 agent: We could not found your reservation in our database. 
 customer: Ok, no issues. Thank you for your response. 
 agent: Thank you for selecting our service.
customer: Owing to an emergency, I just want to cancel my recent reservation. Could you please help me?