customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Elizabeth Clark here, please cancel my ticket, I have other works on those dates. 
 __ 
 customer: Ok. 
 agent: There is no reservation found on your name. 
 customer: Ok, no issues, thank you for your clarification. 
 agent: Thank you for approaching us, have a nice day. You are welcome.
agent: Ok, please wait for a moment.