customer: Hello, I am Angela Allen. 
 agent: Hello, how can I aid you today? 
 customer: Due to bad weather, I need to cancel my reservation. Can you please help me with it? 
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 customer: Ok. 
 agent: Thanks for waiting, no flight reservation found with your name. 
 customer: Not an issue, thank you. 
 agent: Thank you for reaching us.
agent: Sure, please hold on a moment.