customer: Hi. Michelle Hill here. 
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 customer: Can you cancel my flight ticket reservation? 
 agent: Sure, I can do the need full for you. 
 customer: Ok. 
 agent: Please allow me few minutes to check the status and revert you. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found active under your name in our data base. 
 customer: Not a problem. Thank you. 
 agent: Thank you for opting us.
agent: Hello, how can I provide service to you?