customer: Hello, I am Frank Davis. 
 agent: Hello, how may I serve you today? 
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 agent: Sure, I will check in the database and get back to you. 
 customer: Ok. 
 agent: Sorry, there is no recent reservation on your name to cancel. 
 customer: Ok, no issues. Thank you for your response. 
 agent: Thank you for choosing us.
customer: Due to my health condition I need to cancel my reservation, can you please help me?