customer: Hello. 
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 customer: Can you please cancel my reservation as my plan to go for vacation trip got postponed? 
 agent: Sure, may I know your name? 
 customer: I am Jeffery Wright. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Sorry, there is no reservation found on your name. 
 customer: It's ok, thank you for the information. 
 agent: Thank you for choosing us.
agent: Hello, how can I assist you?