customer: Hello. 
 agent: `Hello. 
 customer: I am David Hall. 
 agent: How can I help you today? 
 customer: I have a plan to meet my friend in CLT, can you please find a flight from AUS? 
 agent: Sure, I will help you to book a flight. Can you please share me your travelling dates? 
 customer: My planning dates are from 03/27 till 03/29. 
 agent: Please give me a moment. 
 customer: Ok, take your time. 
 __ 
 customer: Please proceed. 
 agent: Your ticket is booked with flight number 1018 and airline is AA. 
 customer: Thank you for booking. 
 agent: Welcome, have a safe flight. Thank you for choosing us.
agent: Here, I found a flight for you with single connection. Can I proceed for booking?