customer: Hi. 
 agent: Hello. 
 customer: I'm Joshua Smith. 
 agent: How can I help you Joshua Smith? 
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 agent: Sure, wait a moment please. Let me check the database and get back to you. 
 customer: Sure. 
 agent: There is no active reservation found with your name in our database to cancel it. 
 customer: That's ok, thank you for your information. 
 agent: Thank you for utilising our service.
customer: Due to heavy tornadoes in my location, I'm unable to catch the flight. Please cancel my recent booking.