customer: Hello. 
 agent: Hello. 
 customer: Brandon Taylor here. 
 agent: Brandon, how can I assist you? 
 customer: I want to cancel my recent reservation due to my health is not supposed to travel in flight. 
 agent: Please give me a moment to check your ticket status. 
 __ 
 agent: Sorry, no reservation is available by your name. 
 customer: It's ok, not an issue. Thank you for checking. 
 agent: Thank you for reaching us.
customer: Sure.