customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: I need to cancel my recent reservation due to some issues, can you help me in doing that? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: Let me know your name to check your reservation? 
 customer: I am Jonathan Moore. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 __ 
 customer: Ok, no issues. Thank you for the information. 
 agent: Thank you for choosing us.
agent: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. Thank you for waiting.