customer: Hi. 
 agent: Hello, do you need any help from us? 
 customer: Can you please cancel my recent reservation? As my planned trip has been cancelled. 
 agent: Ok, could I have your name please? 
 customer: Sure, my name is Jennifer Wright. 
 agent: Ok, please allow me a moment. 
 __ 
 agent: Sorry, there is no reservation with your name in our portal to cancel further. 
 customer: Oh! That's ok, thank you for giving the information anyways. 
 agent: You are welcome, have a great day.
customer: Sure, I'll wait for your response.