customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: I want to cancel my reservation, due to some health issue I am unable to travel those dates, can you please cancel my reservation? 
 agent: Sure, I can help you. Please let me know your name in the previous ticket to check. 
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 agent: Ok, sorry to inform you that, there is no reservation found under your name to cancel. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thank you for reaching us.
customer: Thanks, my name is Michelle Baker.