customer: Hello. 
 __ 
 customer: I am Dennis Perez. 
 agent: How can I help you? 
 customer: Owing to an emergency, I need to  cancel my recent reservation. Can you please help me in that? 
 agent: Sure, let me check your reservation details in our database. 
 customer: Ok, take your time. 
 agent: Sorry, I did not find any reservation by your name in our database. 
 customer: It's ok, not an issue. Thank you for your response. 
 agent: Thank you for reaching us.
agent: Hello.