customer: Hello. I am Anthony Scott. 
 agent: Hello, how may I serve you today? 
 customer: I need to cancel my reservation as my farewell got cancelled. Can you help me? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Sorry no reservation has been found against your name. 
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 agent: Thank you for approaching us.
customer: It's Ok, thanks for your response.