customer: Hi. 
 agent: Hello, how can I support you? 
 customer:  I want to attend a meeting with my client at Minneapolis & St. Paul, MSP, for a new project. Can you help me to book  a connecting flight? 
 agent: Sure, Could you please help me with your travelling dates? 
 customer: I want to fly on 07/07 and 07/09. 
 agent: Ok, May I know your name? 
 customer: I am Frank Collins. 
 agent: Ok, please mention your source point. 
 customer: My source is from Chicago, IL - ORD. 
 __ 
 customer: Sure. 
 agent: Thank you for waiting, There were no flights found with your given details. 
 customer: Ok, no issues. Thanks for your assistance. 
 agent: Thank you for reaching us.
agent: Ok, please wait for a while.