customer: Hello. 
 agent: Hello. How may I guide you today? 
 customer: My business meeting has been cancelled, could you please help me with cancelling my recent reservation? 
 agent: Sure, I will help you with that. Can you please provide your name? 
 customer: My reservation was done under the name Kimberly Green. 
 agent: Please wait for a while. 
 __ 
 agent: I am sorry to say that there is no reservation found under your details. 
 customer: That's ok, no issues. Anyways, thank you for the information. 
 agent: Thank you for contacting us.
customer: Sure, take your time.