customer: Hi. 
 agent: Hello. How can I help you today? 
 customer: I need your assistance in book a ticket from JFK to CLT? 
 agent: Yes, I can assist you. Could you share me your dates of travelling? 
 customer: My travel dates are 11/02 and 11/04. 
 agent: Ok, give me a second. 
 customer: Ok. 
 agent: Sorry to say that there are no flight services provided on this route. 
 customer: No problem. 
 agent: Can I know your name for documentation purpose? 
 customer: Myself Nicole Mitchell. 
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 customer: Thank you for your help. 
 agent: Happy to serve you anytime.
agent: Thank you for reaching us.