customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: I want to book a flight ticket from CLT to LAX. Could you help me in booking? 
 agent: Sure, please provide your itinerary dates. 
 customer: My travelling dates are from Mar 28 - 30. 
 agent: May I know your connection limit? 
 customer: I prefer for connecting flight. 
 agent: Which class do you prefer? 
 customer: I am comfort with both class. 
 agent: May I know you name? 
 customer: Anthony Garcia. 
 agent: Please wait for a while. 
 customer: Ok, but my depart time is in the evening. 
 agent: Let me check. 
 __ 
 agent: Sorry Anthony Garcia, no flights are available from CLT in the evening. 
 customer: That's ok, no problem. Thank you. 
 agent: Thank you for choosing us.
customer: Ok.