customer: Hello. 
 agent: Hello. How can I assist you? 
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 agent: Sure, may I know your travel dates please? 
 customer: My travel dates are 01/26 and 01/28. 
 agent: Ok, please be online. I'll get back to you. 
 customer: Ok, I will wait. 
 agent: There are no flights available for you on those dates, Jacob. 
 customer: Thank you for the information. 
 agent: Thank you for choosing us.
customer: Myself Jacob Baker, I am willing to travel to HOU from JFK. Can I help?