customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that? 
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 customer: Ok, I have reserved it on the name of Carol Jackson. 
 agent: Thank you. Please be online for a while. I will check your reservation status and get back to you. 
 customer: Sure, take your time. 
 agent: I'm happy to inform you that I have found a active reservation on your name and I have cancelled it. 
 customer: Thank you for your kind help. 
 agent: Thank you for reaching us.
agent: Sure, let me know your name to check your reservation details.