customer: Hi. 
 agent: Hello, how may I render you? 
 customer: I want to book a ticket from BOS to JFK, can you help me? 
 agent: Sure, may I know your journey dates? 
 customer: My travel dates are 05/07 and 05/09. 
 agent: Do you have any specification? 
 customer: I need a flight with connection 1. 
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 customer: Myself Lisa Edwards. 
 agent: Thank you for sharing your journey details, please hold on. You have a flight with airline Hawaiian and flight number is 1014 with 1 connection and price is 200. 
 customer: Sure. You can book it. 
 agent: Your reservation is done. 
 customer: Thank you for booking. 
 agent: Thank you for choosing us, have a nice day.
agent: May I know your good name for further process?