customer: Hello. 
 agent: Hello. How may I guide you? 
 customer: I need to change my reservation as my planned event got postponed so please help me with changing my reservation. 
 agent: Sure, I will help you. 
 __ 
 agent: Can I have your name please to check your reservation? 
 customer: Sure, myself Susan Turner. 
 agent: Susan, no reservation has been found on your name in our database. 
 customer: Oh! It may not be booked properly while booking due to server issue. Anyway, thank you for your time. 
 agent: Thank you for reaching us. 
 customer: Most welcome.
customer: Thank you.