customer: Hi. My name is Deborah Lee. 
 agent: Hello, how may I help you? 
 customer: I want to change my recent reservation due to some health issue. 
 agent: Sure, please give me a moment, I will check the possibilities. 
 __ 
 agent: Sorry Lee, there is no reservations on this name. 
 customer: It's ok. No problem. Thank you. 
 agent: Thanks for approaching us.
customer: Ok.