customer: Hi. 
 agent: Hello, how can I aid you? 
 customer: Can you please help me with booking a flight ticket from IAH to MSP? 
 agent: Sure, may I know your travel dates? 
 customer: My travel dates are Apr 17 and 19. 
 agent: Do you have any specifications? 
 customer: I need a direct flight. 
 agent: May I know your name? 
 customer: My name is Anthony Harris. 
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 customer: Ok. 
 agent: Sorry, there were no flights found on your route. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you.
agent: Ok, please wait a minute.