customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I am Sarah Robinson. 
 agent: Nice to meet you. 
 customer: I want to go New York next for my film shooting purpose, can you please book a flight ticket from EWR to JFK? 
 agent: Sure, will you mention your travelling dates please? 
 __ 
 agent: Please give me a moment. 
 customer: I want a direct flight to New York. 
 agent: Thank you for waiting. There is no flights found under your preferable journey details. 
 customer: Oh! It's ok no problem, I will go with another airline. Thank you for your information. 
 agent: Welcome, have a great day.
customer: My departure date is 06/17 and please book my return ticket also on 06/19.