customer: Hi. 
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 customer: I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out? 
 agent: Sure, may I know your name? 
 customer: I am Susan Harris. 
 agent: Sorry, there is no active reservation on your name. 
 customer: That's ok, thank you. 
 agent: Thank you.
agent: Hello. How may I assist you?