customer: Hello. 
 agent: Hello, how may I help you for the day? 
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 agent: Sure, please mention your good name to proceed with cancellation? 
 customer: Ok, I made a reservation on the name of Betty Smith. 
 agent: Thank you for providing your name, there is no reservation found on your name. 
 customer: No problem, thanks for your help. 
 agent: Thank you for availing with us.
customer: I just want to cancel my reservation due my health issues. Can you help me out with this?