customer: Hello, I am Ruth Hernandez. 
 agent: Hello, How can I assist you? 
 customer: Can you please help me to book a ticket from ORD - JFK? 
 agent: Sure, I will help you. 
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 agent: May I know your travelling dates? 
 customer: My travelling dates are 09/16 to 09/18. 
 agent: Do you have any specifications? 
 customer: I need a halt. 
 agent: There is a flight 1002 in frontier airline and price 100 with a connection. Shall I proceed? 
 customer: Please proceed to book. 
 agent: Your ticket has been booked. 
 customer: Thank you for your help. 
 agent: Thank you.
customer: Thank you.