customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I am planning to travel from DEN to AUS, can you please help me to book a flight ticket? 
 agent: Sure, please share your travelling dates. 
 customer: Sure, my travelling dates are Dec 24 and Dec 26. 
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 customer: I need a connecting flight. 
 agent: Do you have any other preferences? 
 customer: My class preference is economy. 
 agent: Ok, may I know your name please? 
 customer: My name is Cynthia Taylor. 
 agent: Ok, please stand by. 
 customer: Sure, I will wait for your response. 
 agent: Thank you for waiting, sorry no flights found with your details. 
 customer: No problem, thank you for your information. 
 agent: Thank you for reaching us, have a good day.
agent: Do you need any connection in between the journey?