customer: Hi. 
 agent: Hello. 
 customer: I am Donald Phillips. 
 agent: How may I oblige you? 
 customer: Due to emergency I need to cancel my recent reservation, Can you please help me with that? 
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 customer: Thank you. 
 agent: Sorry, there are no reservation found on your name. 
 customer: Ok, no problem. Thanks for your information. 
 agent: Thank you for choosing us.
agent: Sure, I will help you.