customer: Hello. 
 agent: Hello. Can you please tell me how can I assist you today? 
 customer: I am Laura Anderson, I want to book a flight ticket from IAD to OAK. 
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 customer: Sure, my travelling dates are 10/29 and 10/31. 
 agent: Here is a flight ticket with 1 connection and 100 as fare. Shall I proceed? 
 customer: Yes, do proceed with the booking in this flight. 
 agent: Ok, your ticket is booked. 
 customer: Thank you. 
 agent: Thank you for reaching our agency.
agent: Ok, may I know your travelling dates?