customer: Hi. 
 agent: Hello. How can I assist you for the day? 
 customer: I am looking for a flight from BOS to AUS, can you help me out? 
 agent: Sure, I am here to help you with that. May I know your travelling dates, please? 
 customer: My trip dates are from Mar 10th till Mar 12th. 
 agent: Do you have any class preference? 
 customer: No, I need a connecting flight. 
 __ 
 customer: No. 
 agent: May I know your name please? 
 customer: Myself Kathleen Nelson. 
 agent: I have found a direct flight-1027 in Jet Blue Airlines with a fare of 500. Shall I proceed with booking? 
 customer: Please proceed with it. 
 agent: Kathleen Nelson, your booking is done in business class. 
 customer: Thank you. 
 agent: Thank you for reaching us, have a safe journey.
agent: Is there any other requirements?