customer: Hello. 
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 customer: I planned to meet my friend in CLT, can you please help me to book a flight ticket from PHX? 
 agent: May I know your name please? 
 customer: I am Pamela Perez. 
 agent: Can you please share your trip dates? 
 customer: I prefer to travel on Jan 29 and Jan 31. 
 agent: Do you have any class preferences? 
 customer: No. 
 agent: Is there any other preferences for you? 
 customer: I would like to travel in a connecting flight. 
 agent: Ok. South West Airlines is providing the connected flight on this route in business class and the fare of 600. 
 customer: Ok, please confirm my booking. 
 agent: Shall I proceed? Your reservation is done with the flight number 1013. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.
agent: Hello. How may I help you?