customer: Hi. I am Margaret Young. 
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 customer: I want to cancel my recent reservation, as my friend met with an accident. Can you help me in cancelling my recent reservation? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Just wait a moment, I will check your details and revert to you. 
 customer: Sure, I will wait for your response. 
 agent: Thank you for waiting, we found a reservation on your name are you sure to cancel it? 
 customer: Yes, please cancel it. 
 agent: I have cancelled your reservation successfully. 
 customer: Thank you for your quick help. 
 agent: Thank you for reaching our service.
agent: Hello, how can I serve you?