customer: Hello. 
 agent: Hello, how can I assist you? 
 customer:  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me? 
 agent: Sure, I can help you with that. May I know your good name please? 
 customer: Samantha Green here. 
 agent: Ok, please wait for a while. 
 __ 
 agent: Samantha Green, there is no active reservation found under your name to do cancellation. 
 customer: No problem, thanks for the information. 
 agent: Thank you for choosing us, have a nice day.
customer: Sure.