customer: Hello. 
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 customer: I have to change my reservation due to my planned event got postponed. So please help me with that. 
 agent: May I know your name please to check the status of your reservation? 
 customer: Thank you. Please check the reservation with my name Edward Hernandez. 
 agent: Thank you. Please stay online for a while, I will check your reservation status and let you know. 
 customer: Sure, I will wait for your response. 
 agent: Sorry, there is no reservation matching with your name in our portal to make changes further. 
 customer: Oh! It may not be booked properly. Anyway, thank you for your time. 
 agent: Thank you for reaching us. 
 customer: Most welcome.
agent: Hello. How may I help you?