customer: Hello. 
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 customer: I am Andrew Phillips. I would like to attend a cultural event at MSP, can you help me to book a flight ticket from DTW? 
 agent: Sure, may I know your trip dates? 
 customer: I am planning to move on 20 Jan and return on 22 Jan. 
 agent: Which flight do you prefer either connecting or direct? 
 customer: I need a connecting flight. Sorry, I need a direct flight. 
 agent: Sorry, there are no flights found on your specified travel dates. 
 customer: It's ok, thank you. 
 agent: Thank you for choosing us.
agent: Hello, how can I help you today?