customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I want to cancel my reservation, so please help me in the cancellation. 
 agent: Sure, may I know your good name? 
 customer: Myself Jack Carter. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Sorry to say that, no reservation was found with your good name. 
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 agent: Thank you for reaching us.
customer: Not an issue. Thank you.