customer: Hi. 
 agent: Hello. 
 customer: I am Robert Hernandez. 
 agent:  How can I aid you? 
 customer: Due to bad weather conditions, I need to cancel my reservation. Can you please help me with that? 
 agent:  Ok, please wait. 
 customer: Sure. 
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 customer: It's ok, thank you. 
 agent:  Thank you for availing us.
agent:  Sorry, no reservation was found on your name.