customer: Hello. 
 agent: Hello. 
 customer: I am Brenda Gonzalez. 
 agent: How may I assist you at this moment? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I am glad to help you with that. Please be on hold to check your previous reservation. 
 __ 
 agent: As per your request, I have successfully cancelled your reservation. 
 customer: Thank you for your help. 
 agent: Thank you for approaching us, have a great day.
customer: Ok, take your time.