customer: Hello. 
 agent: Hello. 
 customer: I am George Clark. 
 agent: How can I assist you today? 
 customer: I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you please help me in that? 
 agent: Sure, please allow me a moment to check for the previous reservation. 
 customer: Sure. 
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 customer: That's not a problem. Thanks for your information. 
 agent: You are welcome. Thank you for contacting us.
agent: George Clark, there is no reservation found under your name.