customer: Hello. 
 agent: Hello, how may  I be at your service today? 
 __ 
 agent: Sure, may I know on which dates you are willing to travel? 
 customer: I would start on Sept 9th and return on Sept 11th. 
 agent: Can you please let me know your class preference? 
 customer: I am fine with any class. 
 agent: May I know your connection limit please? 
 customer: I need 1 stop over. 
 agent: Is there any more preferences? 
 customer: No. 
 agent: May I know your name please? 
 customer: I am Karen Wright. 
 agent: Sorry to inform you that, we did not find any flights matching your preferences. 
 customer: That's alright, thanks for the information. 
 agent: Thank you for choosing us.
customer: I am heading to HOU to attend a party meeting. Can you book me a ticket from CLT?