customer: Hi. 
 agent: Hello. How may I help you today? 
 customer: Can you please help me in cancelling my recent reservation? As my health is not good to do journeys. 
 agent: Sure, I will help you. May I know your good name? 
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 agent: Please, wait a while. 
 customer: Sure. 
 agent: Thank you for waiting, there is no reservation found on your name. 
 customer: That's ok, thank you. 
 agent: Thank you.
customer: My name is Jason Edwards.