customer: Hi. 
 agent: Hello. How can I help you? 
 customer: Actually I planned to attend a meeting, But unfortunately due to bad weather, the meeting is cancelled. So, I should cancel my ticket. 
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 customer: My name is Shirley Williams. 
 agent: There were no flight found under your name. 
 customer: Ok, thanks for your help. 
 agent: Thank you for availing us.
agent: Ok, let me know your name please?