customer: Hello. 
 agent: Hello, how can I oblige you today? 
 customer: I have already reserved a direct flight to Houston, but I need a connecting flight in between my journey so that I can meet my friend after a long time. Can you please modify my reservation? 
 agent: Sure, I will change your reservation right now. 
 customer: Thank you. 
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 customer:  My name is Ryan Scott. 
 agent: Ok, please give me a minute, I will check the status and revert to you. 
 customer: Sure. 
 agent: Thank you for your patience, There was no reservation found on your name to change it. 
 customer: Ok, thank you for response. 
 agent: Thank you for contacting us.
agent: Before that please provide your name.