customer: Hello. 
 agent: Hello. 
 customer: My name is Shirley Phillips. 
 agent: How can I help you today? 
 customer: Owing an emergency, I want to cancel my reservation. Can you help me for that? 
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 customer: Thank you. 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us, have a nice day.
agent: Sure, I am here to help you with that.