customer: Hello, I am Ashley Taylor. 
 agent: Hello, how can I be your helping hand at present? 
 customer: I want to cancel my recent reservation due to some technical issues. Will you aid me in cancelling my recent reservation? 
 agent: Sure, we are here to help you with cancellation. 
 customer: Thanks. 
 agent: Please wait for a couple of minutes. 
 customer: Sure. 
 agent: Thanks for your time, there was no reservation found on your name. 
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 agent: Thank you for availing our service.
customer: No problem, thank you.