customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Myself Patrick Hernandez. 
 agent: I hope your doing well Patrick. 
 customer: I am looking for a flight from PHL to JFK, can you please help me in booking a flight ticket? 
 agent: Sure, can you please tell your travelling dates? 
 customer: I will start my journey on 12/10 and my return will be on 12/12. 
 agent: Sorry, there are no flights available with your requested dates. 
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 agent: Thank you and have a nice day.
customer: It's ok, thank you.