customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Can you help me booking a flight ticket from DTW to AUS? 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: I will start on 05/08 and return on 05/10. 
 agent: Do you need break in between your journey? 
 customer: I need a direct flight. 
 agent: Please let me know if you have any other specifications. 
 customer: No. 
 agent: May I know your good name please? 
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 agent: Sorry to inform you that there are no direct flights available for you on those dates. 
 customer: No problem, thank you for the information. 
 agent: Thank you for reaching us.
customer: I am Richard Lopez.