customer: Hello. 
 agent: Hello, how may I serve you? 
 customer: I want to celebrate my birthday at DFW. Can you please make a reservation from HOU? 
 agent: Sure, I will help you. Please send your travelling dates. 
 customer: Sure, I want to travel on Mar 10 and need to return on Mar 12. 
 agent: Do you have any preferences? 
 customer: Yes, I need a connecting flight. 
 agent: May I know your name please? 
 customer: I am Nancy Thompson. 
 agent: There is a connecting flight available with Hawaiian airline, shall I proceed? 
 __ 
 agent: Your booking is done with flight number 1003. Happy journey. 
 customer: Thank you. 
 agent: You are welcome, have a nice day.
customer: Ok, please proceed.