customer: Hi. 
 agent: Hello, may I know your good name? 
 customer: Owing an emergency I want to cancel my reservation, please help me with it. 
 agent: Ok. 
 __ 
 agent: Ok, Give me a minute. 
 customer: Ok. 
 agent: No reservation found with your name. 
 customer: Fine, thanks for your information. 
 agent: Thank you for choosing us, have a nice day.
customer: Sure, I am Emily Gonzalez.