customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Stephen Mitchell. As my father's health condition is serious, I want to cancel my resent reservation. 
 agent: Ok, please give me a minute. 
 customer: Sure. 
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 customer: Its ok, thank you for your information. 
 agent: Thanks for opting us.
agent: Thanks for giving your time. There was no reservation found on your name.