customer: Hello. 
 agent: Hello. How may I aid you today? 
 customer: Owing to an emergency, I had to request for this cancel. Will you help me to cancel my recent reservation? 
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 customer: Thanks. 
 agent: Can you please share your good name? 
 customer: My good name is Timothy Turner. 
 agent: Thanks for providing your name. Sorry, there is no active reservation found on your name to cancel. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for reaching us.
agent: Sure, I am here to help you.