customer: Hello. 
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 customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation? 
 agent: Sure, may I know your name please? 
 customer: My reservation was done under the name Brian Davis. 
 agent: Ok, please wait for a moment. 
 customer: Sure, take your time. 
 agent: Sorry, there was no reservation found with your given name. 
 customer: Ok, not an issue. Anyways, thank you for the information. 
 agent: Thank you for opting us.
agent: Hello, how can I help you?