customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer:  I want to cancel my reservation as my project got ramp down. Can you help me with that? 
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 customer: Thank you. I am Paul Hernandez. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Sorry Paul, there is no active reservation found on your name to cancel it in your database. 
 customer: Ok, no issues. Thanks for the information. 
 agent: You are welcome.
agent: Sure, I am here to help you with this. May I know your good name please?