customer: Hello. 
 agent: Hello, How may I aid you the day? 
 customer: I am Amy Johnson. Due to sudden demise of my great grandfather, I am not able to attend to my destination so, I want to cancel my recent reservation. Can you help me with that? 
 agent: Sure, I am grateful to help you. Please wait for a minute. 
 customer: Sure. 
 agent: Thank you for being patient. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: Ok, no issue. 
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 customer: Thanks for your kind response.
agent: Thanks for communicating with us.