customer: Hello. I am Emily Evans. 
 agent: Hello, how may I assist you? 
 customer: I am planning to travel from PHL to EWR. Can you please help me to book a ticket? 
 agent: Sure, we are here to help you. May I know your travel dates? 
 customer: My travelling dates will be on 07/16 to 07/18. 
 agent: Ok, please wait a moment. 
 customer: Ok. 
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 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for reaching us.
agent: Sorry, there were no flights found on your route.