customer: Hello, I am Paul Rodriguez. 
 agent: Hello. How can I  help you? 
 customer: Can you please help me in booking a flight ticket from SEA to reach OAK? 
 agent: Your travelling dates please? 
 customer: My travelling dates are from Dec 12 to Dec 14. 
 agent: Do you have any specifications? 
 customer: My departure time is evening. 
 agent: Do you need any connection flight are direct flight? 
 customer: I am ok with both flights. 
 agent: I am sorry no flights found on your route. 
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 agent: Thank you for choosing us.
customer: That's ok, not a problem. Thanks for your information.