customer: Hello. 
 agent: Hello, how can I provide assistance to you? 
 customer: Can you please help me to change my existing reservation due to some health issues? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: Can I have your name please? 
 customer: Sure, my name is George Davis. 
 agent: Thanks for your name, please wait. 
 customer: Sure. 
 __ 
 customer: Ok. 
 agent: Can you please share your journey dates? 
 customer: I would like to travel on Aug 18 and return on Aug 20. 
 agent: Let me know your selected airport codes. 
 customer: I am boarding from ATL to reach LGA. 
 agent: Is there any other essentials? 
 customer: I need a connected flight. 
 agent: As per your information, we found a connecting flight with a fare of 100 in 1013 Hawaiian Airline. Shall I proceed in economy class? 
 customer: Ok, please proceed for booking. 
 agent: Ok, I have changed your reservation successfully. 
 customer: Thank you. 
 agent: Thank you for availing us.
agent: Thank you for waiting, we found a reservation on your name.