customer: Hello. 
 agent: Hello, how may I guide you? 
 customer: I am Paul Scott. Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
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 customer: Ok, take your own time. 
 agent: I am sorry, there are no reservations with your name. Thank you, have a good day.
agent: Sure, please hold on for a moment, let me check.