customer: Hello. 
 agent: Hello. 
 customer: I am Timothy Hernandez. 
 agent: How can I serve you today? 
 customer: I need to book a ticket with fare of 500 from SFO to IAH. 
 agent: Sure. 
 customer: Could you please help me in booking a ticket with single connection? 
 agent: Ok. May I know your travelling dates? 
 customer: My travelling dates are 01/20 and return on 01/22. 
 agent: Please, wait. 
 customer: Ok. 
 agent: There is a flight with airline: South west, price 100, 1 connection, flight number:1000. Shall I proceed? 
 customer: You can proceed with booking. 
 agent: Your ticket has been confirmed. 
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 agent: Thank you for reaching us.
customer: Thank you for helping me.