customer: Hello, myself Sarah Hall. 
 agent: Hello, how may I assist you? 
 customer: I am planning to book a flight ticket to PHX from DTW, can you please help me out? 
 agent: Sure, may I know your planned travel dates please? 
 customer: Sure, my preferable trip dates are 11/08 and 11/10. 
 agent: There is a flight available on your requested dates from Southwest airlines with 1 connecting flight.Shall I confirm your booking? 
 customer: Ok, please reserve me a seat. 
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 customer: Thank you for the help. 
 agent: You are welcome.
agent: Your ticket is booked with flight 1016.