customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am Janet Allen. I am a Cop and I have to travel from DCA to EWR to investigate a case. 
 agent: Sure Allen, may I know your travelling dates? 
 customer: My travelling dates are 02/02 to 02/04. 
 agent: Ok, wait a moment. 
 customer: Ok. 
 agent: There is flight found for your request with 1 connection. Shall I proceed to book a flight? 
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 agent: Your ticket is confirmed with flight number 1007 and airline is AA. 
 customer: Thank you for your help. 
 agent: Welcome, have a safe journey.
customer: Please proceed.