customer: Hi. 
 agent: Hello. How may I assist you today? 
 customer: Myself Stephanie Carter. 
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 customer: For some issues I want to change my reservation, can you please help me with it? 
 agent: Sure, I will help you with that, please hold on. 
 customer: Sure. 
 agent: Thanks for you patience, I cannot find any reservation with your name in our database. 
 customer: It's ok. Thank you for the information. 
 agent: It's my pleasure, have a great day.
agent: Nice to meet you Carter.