customer: Hello. 
 agent: Hello, how can I aid you for today? 
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 agent: I am here to help you about that. Can you please provide your name for checking the reservation status? 
 customer: I am Rebecca Miller. 
 agent: I have found reservation with your name and as per your interest I have cancelled it. 
 customer: Thank you for your help. 
 agent: You are welcome, thank you for choosing our service.
customer: Owing to emergency, I need to cancel my recent reservation. Please help me with that.