customer: Hello. 
 agent: Hello, may I know your good name? 
 customer: My name is David Smith. 
 agent: How can I assist you David? 
 customer: I want to cancel my reservation due to cancel of my conference in Wipro. 
 agent: Sure, please wait for a moment. 
 __ 
 agent: Thanks for waiting, we found a reservation with your name. Shall I proceed to cancellation? 
 customer: You can proceed to cancellation. 
 agent: Your reservation has been successfully cancelled. 
 customer: Thanks for your good service. 
 agent: Thanks for opting us. Have a nice day.
customer: Ok.