customer: Hi. I am Nicholas White. 
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 customer: I need to cancel my reservation as I fallen sick last night and cant travel. Can you help me? 
 agent: Sure, I am here to help you with this. 
 customer: Thank you. 
 agent: There is no reservation found with your name in our database to cancel it. 
 customer: That's Ok, thanks for your response. 
 agent: Thank you for contacting us, have a nice day.
agent: Hello. How can I assist you for the day?