customer: Hello. 
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 customer: I would like to change my reservation due to some health issues, can you please help me out with that? 
 agent: Sure, I am here to help you with that. 
 customer: Thank you. 
 agent: For changing your reservation, we need to know your name to check your reservation status. So, please forward me your name. 
 customer: Jacob Smith here. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Sorry to inform you that, we have not found any active reservation on your name in our records. 
 customer: That's ok, no problem. Anyway thank you for checking out. 
 agent: Thank you for reaching us.
agent: Hello. How best can I serve you today?