customer: Hello. 
 agent: Hello. How may I aid you? 
 customer: I am Linda Anderson. Owing to an emergency, I want to cancel my reservation. Can you help me? 
 agent: Sure, wait a minute. 
 __ 
 agent: We found a reservation, shall I cancel it? 
 customer: Please cancel it. 
 agent: Your reservation has been cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for opting us.
customer: Ok.