customer: Hello, I am Anthony Mitchell. 
 agent: Hello, how may I help you? 
 customer: Owing to an emergency I need to change may reservation. Can you help me out with this? 
 agent: Sure, I am here to help you. Please stand by I will revert you. 
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 agent: Thank you, sorry to inform no reservation found with your name. 
 customer: Ok no problem. 
 agent: Thank you for choosing us, have a nice day. 
 customer: Thank you for your information.
customer: Ok.