customer: Hello. 
 agent: Hello. 
 customer: Sarah Hill here. 
 agent: How may I assist you? 
 customer: Could you book my ticket in a direct flight? 
 agent: Sure, I am here to help you out. May I know your travelling dates please? 
 customer: My itinerary dates are May 3 and May 5. 
 agent: May I know your airport codes please? 
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 agent: Do you need a any halt? 
 customer: I already mentioned about it. 
 agent: Sarah Hill, there are no flights available in your route. 
 customer: No problem, thank you. 
 agent: Thank you for reaching us.
customer: My genesis and terminus airport codes are DFW and LGA.