customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I would like to travel from CLT to MSP as a business trip, can you do the reservation? 
 agent: May I know your travel dates? 
 customer: My journey dates are 02/20 and 02/22. 
 agent: Do you prefer connecting flight? 
 customer: I need break in my journey. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: May I know your good name? 
 customer: Helen Rodriguez here. 
 agent: We found a flight in an economy class with 1 connection in JetBlue airlines and the fare of your flight will be 100. Do you like me to proceed your booking with this flight? 
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 agent: Your booking is done with flight number 1021. 
 customer: Thank you so much. 
 agent: Thank you for reaching us.
customer: Please carry on.