customer: Hi. I am Nancy Moore. 
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 customer: Can you help me in booking from OAK to HOU, as there is a business meeting to attend? 
 agent: Sure, can you please help me with providing your journey dates? 
 customer: My trip dates are Oct 23 to Oct 25. 
 agent: May I know your connection limit please? 
 customer: I need a connecting flight. 
 agent: Do you prefer business or economy class in your journey? 
 customer: I am ok with any class. 
 agent: Ok, please be on hold. 
 customer: Sure. 
 agent: We found a United airlines, flight number 1004 and the fare of 100 in economy class matching your details. Shall I proceed? 
 customer: You can reserve it. 
 agent: Your ticket has been reserved. 
 customer: Thank you. 
 agent: Thank you for opting us.
agent: Hello, how may I be at your service today?