customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I need to cancel my recent reservation, can you please hep me? 
 agent: Sure, can I know your name? 
 customer: Myself Ronald Jackson. 
 agent: Ok, please hold on a moment. 
 __ 
 agent: Sorry, there is no reservation found on given name. 
 customer: That' ok, thank you for searching my details. 
 agent: Thank you for reaching us.
customer: Sure.