customer: Hello. 
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 customer: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation? 
 agent: Sure, we are glad to help you. May I know your good name to proceed further? 
 customer: I am Debra Hall. 
 agent: Sorry, we did not find any active reservation on your name in our records. 
 customer: No problem, thank you for the information. 
 agent: Thank you for availing us.
agent: Hello. How can I assist you?