customer: Hello. 
 agent: Hello. 
 customer: I am Laura Edwards. 
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 customer: My business meeting has been postponed, could you please help me with changing my recent reservation? 
 agent: Sure, please allow me a moment to check for the previous reservation in our data base. 
 customer: Sure. 
 agent: I appreciate your patience. Laura, there is no reservation found under your name. 
 customer: That's ok, no issues. Anyways, thank you for the information. 
 agent: You are welcome. Thank you for contacting us.
agent: How can I assist you today?