customer: Hi. 
 agent: Hello. 
 customer: I am Catherine Phillips. 
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 customer: I am looking for a flight from DFW to HOU, can you help me out? 
 agent: Sure, please provide your itinerary dates. 
 customer: My trip dates are from Sept 4th till Sept 6th. 
 agent: Do you have any specifications? 
 customer: I need a direct flight. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Sorry, no direct flight is available on your route. 
 customer: That's ok, not an issue. Thank you. 
 agent: Thank you for reaching us.
agent: Catherine Phillips, how may I aid you?