customer: Hello. 
 agent: Hello. How can I help you now? 
 customer: I am Nancy Jones, I want to change my recent reservation. Can you please help me with it? 
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 customer: Thank you. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Sorry Nancy Jones, there is no active reservation on your name to change it. 
 customer: No issues, thank you for your assistance. 
 agent: Thanks for choosing us.
agent: Sure, I can help you in that.