customer: Hi, Ryan Carter here. 
 agent: Hello Ryan. How can I assist you? 
 customer:  I am a journalist, I have a training session in CNN news center, can you please check the flights availability to Austin? 
 agent: Sure, can I know your travel dates? 
 customer: Sure, my journey dates are 10/16 to 10/18. 
 agent: Please share your airport codes. 
 customer: Sure, my source code is PHL and destination code is AUS. 
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 customer: No problem, thank you so much. 
 agent: You are welcome. 
 customer: Most welcome.
agent: Sorry Ryan, there is no flight available on your requested dates.