M: I'd like to discuss some problems that I am having with this tour. ,F: I am sorry you are having a difficult time. What may I help you with? ,M: Your Tour Company doesn't seem to know the small town very well. We were always getting lost.
(A) F: So you're quite happy that you were taken to another town, right? (B) F: I'm sorry you didn't get good service Sir. I will try my best to fix it. (C) F: I’m sorry, I didn’t catch that. Would you mind speaking more slowly? (D) F: I apologize for overcharging you on the trip, but we know the town very well.
B