customer: Hello. 
 agent: Hello, how may I assist at this moment? 
 __ 
 agent: Sure, please give me a while. 
 customer: Shirley Miller is my name, please search my flight ticket on that name. 
 agent: Can I know your good name? Ok Miller, there is no reservation showing on your name. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for opting us.
customer: I have to cancel my recent reservation, can you please help me out?