customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this? 
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 customer: My name is Kevin Garcia. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Kevin Garcia, there is no active reservation found under your name to do cancellation. 
 customer: Ok, not an issue. Thank you for providing information. 
 agent: Thank you for choosing us.
agent: Sure, I can help you with that. May I know your good name please?