customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: Michael Thomas here. 
 agent: Nice to meet you Michael Thomas. 
 customer: We have a plan to visit our home town, but due to the storm I want to change my reservation. Is there any possible way? 
 agent: I can help you with that. 
 customer: Ok. 
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 customer: That's ok, thank you for your service. 
 agent: You are welcome.
agent: Sorry, there is no reservation found on your name.