customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I have to attend a Live Concert at San Francisco, could you please help me with booking a flight ticket from ORD to SFO? 
 agent: Can you share your trip dates? 
 customer: I would like to depart on July 9th and return on July 11th. 
 agent: Do you need any connections? 
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 agent: Are there any other preferences? 
 customer: I have no other preferences. 
 agent: May I know your name? 
 customer: I am Gregory Walker. 
 agent: Connecting flight number 1023 with price 100 in economy class is available. Is it ok? 
 customer: Please confirm the booking. 
 agent: Your ticket is booked. 
 customer: I really appreciate your help, thank you for your service. 
 agent: Thank you for reaching us.
customer: I am looking for a connecting flight.