customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: I am Virginia Wilson is my name. I just want to cancel my recent reservation, due to my exams has been cancelled. Can you help me with that? 
 agent: Sure, I am happy to help you. Please wait for a while, I will check and get back to you. 
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 agent: There is no reservation found on your given name. 
 customer: That's Ok, thanks for your help. 
 agent: Thanks for choosing us.
customer: Sure.