customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: Please cancel my recent reservation due to some health issues? 
 agent: Sure, may I know your name? 
 customer: Sure, I am Frank Clark. 
 agent: Ok, please wait. 
 __ 
 agent: Thanks for waiting, there is no reservation found on your name. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for reaching us.
customer: Sure.