customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I want to cancel my reservation due to some health issues, so please help me. 
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 customer: Please check the reservation on the name of Emma Green. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Emma Green, no reservation has been found on your name in our database. 
 customer: No problem, thank you. 
 agent: Thank you for reaching us.
agent: Sure, I am here to help you.