customer: Hello, Michelle Jackson here. 
 agent: Hello, how may I help you? 
 customer: I want to cancel my recent reservation, can you please help me out? 
 agent: Sure, please wait for a moment to check your reservation details. 
 customer: Ok, take your time. 
 agent: Sorry to say, no reservation found on your name. 
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 agent: Thank you for choosing us.
customer: It's ok, thank you for the information.