customer: Hello. 
 agent: Hello, how may I help you? 
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 agent: May I know your travelling dates please? 
 customer: My travelling dates are from 05/02 to 05/04. 
 agent: There is a flight available for you in JetBlue airline with 1 connection. Shall I proceed? 
 customer: Please proceed. 
 agent: Ok, your ticket is booked. 
 customer: Thank you. 
 agent: Most welcome.
customer: I am James Campbell, want to travel from JFK to PHL>.