customer: Hi,. 
 agent: Hello. 
 customer: I am Thomas Taylor. 
 agent: How may I assist you? 
 customer: Please, cancel my recent reservation due to sudden demise of my grandfather. 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please, wait a while. 
 customer: Sure. 
 agent: Thanks for waiting. 
 customer: Ok. 
 __ 
 customer: Ok, not a problem. Thank you. 
 agent: Thank you for reaching us.
agent: I did not find any reservation on your name to proceed for cancellation.