customer: Hello. My name is Sharon Martinez. 
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 customer: I want to book a flight ticket to Oakland, CA - OAK to meet old friend. Please help me in booking a flight ticket. 
 agent: Sure, when are you planning to travel? 
 customer: My trip dates are from 09/01 to 09/03. 
 agent: Which airport do you prefer to start from? 
 customer: My source airport code is NY - JFK. 
 agent: Thank you for your details, we hardly tried to find a flight with the given details, but there are no flights found with the given information. 
 customer: No problem, thanks for your information. 
 agent: Thank you, hope we serve you next time.
agent: Hello, how may I best serve you for the day?