customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: I would like to visit Charlotte Zoo with my family. Can you help me in booking a ticket from BOS to CLT? 
 agent: Sure, can I have your journey dates please? 
 customer: My preferred journey dates are 11/29 and 12/01. 
 agent: Please wait a moment. 
 customer: Ok. 
 agent: I found a flight for you in Frontier airlines with fare 100, can I book your ticket? 
 customer: Please proceed for booking the ticket. 
 agent: May I know your name please to book the ticket? 
 customer: My name is Nicholas Taylor. 
 agent: Ok, your booking is confirmed with flight number 1020. 
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 agent: Thank you for contacting us.
customer: Thank you for your service.