customer: Hi. 
 agent: Hello, how can I help you today? 
 __ 
 agent: Sure, can I have your name please? 
 customer: Sure, Nicole Campbell here. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Thanks for waiting, there is no active reservation on your given name. 
 customer: Ok, no worries at all. Thank you for your assistance. 
 agent: Thank you for opting us.
customer: Owing to an emergency, I want to cancel my existing reservation. Can you help me with that?