customer: Hi. 
 agent: Hello, how may I be of your assistance? 
 customer: I want to cancel my reservation as my workshop got cancelled. Can you please cancel my reservation made on name John Evans? 
 agent: Sure, just a moment I will check and let you know. 
 customer: Ok. 
 agent: Unfortunately there is no reservation found with your name. 
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 agent: Thanks for contacting us, have a nice day.
customer: Ok, no worries. Thanks for your information.