customer: Hi. I am Donald White. 
 agent: Hello, how may I help you today? 
 customer: I have an important meeting with my company CEO in branch head quarters located in Detroit. So, can you please book a direct flight for me? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Could you please share your take off airport code? 
 customer: Sure, my take off airport code is Phoenix, AZ - PHX. 
 agent: May I know your planned travel dates? 
 customer: Sure, my planned travel dates are 01/14 and 01/16. 
 agent: Kindly mention Detroit airport code. 
 customer: Sure, it is MI - DTW. 
 __ 
 customer: Sure. 
 agent: Thank you for waiting, there are no flights available from your source. 
 customer: Ok, no problem. I will try with other alternative. Thanks for your kind response. 
 agent: Thank you for opting us.
agent: Ok, please wait for a minute.