customer: Hello, myself Kevin Martinez. 
 agent: Hello. Kevin, how can I render you today? 
 customer: I want to cancel my recent reservation, can you please help me out? 
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 customer: Thanks, I will wait for your response. 
 agent: Sorry Kevin, there are no flights reserved on your given name. 
 customer: It's ok, thank you for the information. 
 agent: Welcome, thank you for choosing us. Have a great day.
agent: Sure, I am here to help you out. Hold on for a moment. Let me check.