customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: I want to cancel my reservation due to heavy snowfall in my region. 
 agent: Sure, I will help you. May I know your name please to check your reservation status? 
 customer: Sure, my name is Jacob Allen. 
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 customer: No problem, thank you for checking. 
 agent: Thank you for reaching us.
agent: Jacob, no reservation has been found on your name.