customer: Hello. 
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 customer: I am planning to visit Institute of Arts at DTW, can you help me with booking a connecting flight? 
 agent: Sure, may I know your travelling dates? 
 customer: I will fly on Apr 16 and return on Apr 18. 
 agent: From where you want to board? 
 customer: My boarding point is MSP. 
 agent: Do you have any airline preference? 
 customer: I want to fly in normal-cost airline. 
 agent: May I know your name? 
 customer: Sure, Patricia Turner here. 
 agent: Thanks for your details, there are no flights found on your data. 
 customer: Ok, no problem. Thank you for your response. 
 agent: Thank you.
agent: Hello. How can I aid you?