customer: Hello. 
 agent: Hello. 
 __ 
 agent: How may I help you? 
 customer: Due to emergency I need to cancel my recent reservation, Can you please help me with that? 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Sorry, there is no reservation found basis on your details. 
 customer: Ok, no problem. Thanks for approaching us.
customer: I am Stephanie lopez.