customer: Hello. 
 agent: Hello, how can I be your helping hand today? 
 customer: Due to bad weather at my source, I want to cancel my recent reservation. Can you please help me with this? 
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 customer: I am John Miller. 
 agent: Ok, wait for some time I will check the reservation on your name and get back to you. 
 customer: Ok. 
 agent: We are sorry to say that, there is no active reservation found on your name. 
 customer: Ok, Thank you. 
 agent: Thanks for approaching us.
agent: Sure, I can cancel your reservation right now. Before that I need to know your good name please?