customer: Hi. I am Mark Carter. 
 agent: Hello, How can I serve you? 
 customer: Due to sudden demise of my grand father, I need to cancel my existing reservation. 
 agent: Ok. 
 customer: Will you please assist me in doing that? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Please wait. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation on your name. 
 __ 
 agent: Thank you.
customer: Not an issue. Thank you for your response.