customer: Hello. 
 agent: Hello, how may I assist you today? 
 __ 
 agent: Sure, I am here to help you out. Please provide me your name to check the reservation status. 
 customer: Please check the reservation in the name of Susan Thomas. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found on your name in our data base. 
 customer: Ok, no issues. Thanks for the information. 
 agent: Thank you for reaching us.
customer: Due to heavy rainfall, my political interaction with people has been cancelled. I want to change my reservation, can you help me with that?