customer: Hello,. 
 agent: Hello. How can I aid you? 
 customer: I would like to change my existing reservation, As my plan to meet my clients has been changed due to busy schedule. 
 agent: Sure, I can help you. May I know your name? 
 customer: Thank you. I am Shirley White. 
 agent: Please wait a while. 
 customer: Sure, I will wait. 
 __ 
 customer: Ok. 
 agent: We didnt found any reservation by this name. 
 customer: Ok, I think it does not reserved here. Thanks for your support and help. 
 agent: Thank you for reaching us.
agent: Thanks your being waiting.