customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I am Jason Edwards. Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation. 
 agent: Sure, please allow me a moment to check for the previous reservation. 
 __ 
 agent: Jason Edwards, there is no reservation found under your name. 
 customer: Not an issue. Thank you. 
 agent: You are welcome. Thank you for contacting us.
customer: Ok.