customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I am Matthew Allen, want to travel from EWR to HOU. Will you please help me in booking my ticket? 
 agent: Sure, can you provide your travel dates? 
 customer: My travelling dates will be from 04/17 to 04/19. 
 agent: Please wait. 
 customer: Sure. 
 __ 
 customer: Great, please proceed with the booking. 
 agent: Sure, your ticket has been booked. 
 customer: Thank you for your service. 
 agent: Thank you for reaching us.
agent: Thank you for your patience, there is a flight for you with number 1027 in JetBlue airline. Shall I proceed?