customer: Hello. I am Richard Thomas. 
 agent: Hello, how can I support you today? 
 customer: Will you please cancel my existing reservation as my plan to meet my friend got cancelled? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please wait for a while, I will check your previous reservation. 
 customer: Sure. 
 __ 
 customer: It's ok, not an issue. Thank you for the information. 
 agent: Thank you for reaching us.
agent: Thank you for your time, there is no reservation found on your name.