customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 __ 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: Can I have your travel dates please? 
 customer: I am travelling on these dates 10/07 and 10/09. 
 agent: Ok, please let me know airport codes too. 
 customer: I am flying from SEA to SFO. 
 agent: Please be hold on for a moment and I will check for flight availability. 
 customer: Sure. 
 agent: Yes, there is a flight in Southwest airlines with connection 1 and price 100, is it ok for you? 
 customer: Ok, you can proceed with this flight. 
 agent: Ok, I have reserved a ticket with flight number 1016. 
 customer: Thank you for your services. 
 agent: Most welcome. Thank you for choosing us, have a great journey.
customer: I am Rachel Martin. I would like to book a ticket to San Francisco, can you please help me out?