customer: Hello. 
 agent: Hello. In which way I can help you at this moment? 
 customer: Due to an emergency, I want to cancel my reservation. Can you help me? 
 agent: Sure, I will help you with that. Can you please mention your name for further process? 
 customer: Lisa Lee here. 
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 customer: Sure. 
 agent: There is no previous reservation available under your name. 
 customer: No problem, Thanks for the information. 
 agent: Thank you for reaching us.
agent: Ok, please hold on a moment.