customer: Hello. 
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 customer: I need to cancel my reservation as my football match got cancelled. Can you help me? 
 agent: Sure, may I know your name to check your reservation from our database? 
 customer: I am Richard Allen. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: We regret to inform you that there is no active reservation found on your name to cancel. 
 customer: Ok fine, thanks for your response. 
 agent: Thank you for opting us.
agent: Hello, how can I assist you?