customer: Hello. 
 agent: Hello. 
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 agent: How can I help you at this moment? Glad to meet you Clark. 
 customer: I am looking to book a flight ticket from IAD to MSP. Can you please assist me? 
 agent: Please provide me your journey dates to search available flight for you. 
 customer: My travelling dates are 06/29 and 07/01. 
 agent: Sorry for this inconvenience, I could not find any flight with your details. 
 customer: It's ok, thank you for searching for the flight. 
 agent: It's my pleasure, have a great day ahead.
customer: I am Eric Clark.