customer: Hi, I am Deborah Hill. 
 agent: Hello, how can I assist you? 
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 agent: Sure, I will help you with it. Please wait a moment, I will check it and revert you. 
 customer: Sure. 
 agent: We are very sorry to inform you that there is no reservation found on your name. 
 customer: Ok, thank you for your response. 
 agent: Thank you.
customer: As plan to spend my vacations at my town got cancelled, I need to cancel my reservation. Can you help me with it?