customer: Hello. 
 agent: Hello, how can I aid you today? 
 customer: Could you please book me a plane ticket from AUS to HOU? 
 agent: Sure, your travel dates please? 
 customer: I will leave on May 17 and return on May 19. 
 agent: Is there any class preference? 
 customer: Yes, I would prefer to travel in an economy class. 
 agent: Any other requirement to be met? 
 __ 
 agent: Can you mention your name to proceed further? 
 customer: I am Jack Harris. 
 agent: American Airlines has a connecting flight with number 1022 for fare 100, shall I proceed? 
 customer: Perfect, please proceed. 
 agent: Your ticket is reserved in economy class. 
 customer: Thanks for your service. 
 agent: Thank you for opting us.
customer: Yes, I need a lay by.