customer: Hello. 
 agent: Hello, how can I assist you at this moment? 
 customer: My name is Janet Harris. There is a concern regarding the cancel of reservation, can you help me with that? 
 agent: Sure Janet Harris, I am ready to help you with that. Please wait a moment to check your reservation status. 
 customer: Ok, please take your time. 
 agent: Sorry Janet Harris, no reservation has found under your name  to cancel. 
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 agent: Thank you for choosing us, have a good day.
customer: Thank you for assisting me. That is ok, may be my brother had cancelled for me.