customer: Hi, I am Betty Martinez. Due to demise of my Grandfather, I want to cancel my recent reservation. 
 agent: Hello, Betty Martinez. 
 customer: Can you please help me for cancellation? 
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 customer: Sure. 
 agent: Thanks for your time. Unfortunately, There is no reservation found with your name. 
 customer: Ok, not an issue. Thanks for your help. 
 agent: Thank you for reaching us.
agent: Sure, I will help you. Wait for a moment.