customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I have cancelled all my plans due to hot climate, can you please help to cancel my recent reservation? 
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 customer: Myself Emily Anderson. 
 agent: Ok. Sorry to inform you that there is no reservation found on your name. 
 customer: Ok, that's fine. Thank you for your information. 
 agent: You are welcome Emily.
agent: Sure.