customer: Hello. 
 agent: Hello, How may I aid you today? 
 customer: Due to some emergency I need to cancel my recent reservation can you help me in cancelling my reservation? 
 agent: Sure. 
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 agent: Please send me your name. 
 customer: I am Brenda White. 
 agent: Thanks for providing your name. But no reservation is found in search. 
 customer: No problem. 
 agent: Thank you for choosing us. 
 customer: Thank you for the information.
customer: Thank you.