customer: Hi, I am Gregory Clark. 
 agent: Hello, how can I assist you today? 
 customer:  Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York. 
 agent: Sure Clark, I will help you. 
 customer: Thank you. 
 agent: Please wait for a while. 
 customer: Ok. 
 __ 
 customer: Ok, no issues. Thanks for the help. 
 agent: Thank you for approaching us, have a nice day.
agent: Sorry, no reservation found on  your name in our reservation list.