customer: Hello. 
 agent: Hello, How can I assist you? 
 customer: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that? 
 agent: Sure. May I know your name? 
 customer: I am Carol Green. 
 agent: Please wait a minute. 
 __ 
 agent: Sorry, No reservation found on your name. 
 customer: Ok, no problem. Thanks for the information. 
 agent: Thank you for opting us.
customer: Sure.