customer: Hello. 
 agent: Hello. How may I guide you? 
 customer: I am Sarah Edwards. I am planning to cancel my recent reservation. Can you please cancel my ticket? 
 agent: Sure, I can help you to cancel your ticket. 
 customer: Sure. 
 agent: Please wait a minute, I will check your ticket and then I will proceed with the ticket cancellation. 
 customer: Sure, take your own time. 
 agent: Ok Sarah Edwards, I have found your ticket in the confirmation list. 
 customer: Please cancel it. 
 agent: I have successfully cancelled your ticket. 
 __ 
 agent: You are welcome.
customer: Thank you for your service.