customer: Hello. 
 agent: Hello, how can I be your helping hand today? 
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 agent: Sure, I am here to aid you. 
 customer: Ok. 
 agent: May I know your name? 
 customer: Sure, my name is Kenneth Thompson. 
 agent: Ok, please wait for a few minutes. 
 customer: Sure. 
 agent: Thank you for your time, we are sorry to inform you that we did not find any reservation on your name. 
 customer: Not an issue, thanks for your help. 
 agent: Thank you for approaching us.
customer: Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you help me to change it?