customer: Hello. 
 agent: Hello, how may I address you? 
 customer: Due to heavy rain, I want to cancel my reservation. Can you help me? 
 __ 
 customer: Janet Wright here. 
 agent: Ok, please give me a moment. 
 customer: Sure. 
 agent: We could not find any active reservation by the name you provided in our data base. 
 customer: No issue, Thanks for the information. 
 agent: Thank you for approaching us.
agent: Sure, I can definitely help you. May I know your name to check the status and get back to you.