customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I am Mark Phillips, can you help me to book a flight IAH to MSP? 
 agent: I am here to help you, may I know your preferable dates to go? 
 customer: My travelling dates 07/13 and 07/15. 
 agent: I found a flight-1021 on AA airline, is it ok for you? 
 __ 
 agent: Ok, booking is done with your name Mark Phillips. 
 customer: Thank you. 
 agent: Welcome Mark Phillips.
customer: Proceed with booking.