customer: Hi. 
 agent: Hello, how may I help you today? 
 customer: Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me out? 
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 customer: My name is George Collins. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Sorry to say that, there was no reservation found with your name. 
 customer: No worries, thank you. 
 agent: Thank you for opting us.
agent: Sure, may I know your name please?