customer: Hello. 
 agent: Hello. 
 customer: My name is Charles Robinson. 
 agent: How can I assist you? 
 customer: Due to a minor accident, my family trip is cancelled. Can you help me in cancelling the reservation? 
 agent: Sure, please give me a minute and I will be back with your details. 
 __ 
 agent: Sorry, there is no reservation found on your name. 
 customer: That's ok. Thank you for your time. 
 agent: Thank you, have a good day.
customer: Sure.