customer: Hello, my name is Laura Gonzalez. 
 agent: Hello, how can I help you today? 
 customer: I would like start on 03/21 to celebrate my wife birthday. 
 agent: Ok. 
 customer: Can you please help me with booking a flight ticket? 
 agent: May I know your travelling dates? 
 customer: I want to return from Chicago, IL-ORD on 03/23. 
 agent: May I know your source airport codes? 
 customer: I intend to board from Washington, DC-IAD. 
 __ 
 customer: Sure. 
 agent: There is a Spirit 1014 airline which matches your requested dates. Shall I proceed with booking? Your booking has been confirmed on name of Laura Gonzalez. 
 customer: Thank you for your help. 
 agent: Thank you for opting us.
agent: Sure, please wait for a while.