customer: Hello, I am Sharon Green. 
 agent: Hello, how best I can help you? 
 customer: Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation? 
 agent: Surely, I will help you out. Please wait for a few minutes. 
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 agent: Thank you for waiting, no reservation was found on your name to cancel. 
 customer: Not an issue. Thank you. 
 agent: Thank you for availing us, have a nice day.
customer: Ok.