customer: Hello. I am Kimberly Lee. 
 agent: Hello, how may I assist you today? 
 customer:  I want to cancel my reservation owing an emergency. Can you please help me cancelling my reservation? 
 agent: Sure, I will help you. 
 customer: Ok. 
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 customer: Thank you for your help. 
 agent: Thanks for choosing us.
agent: Sorry, there is no reservation found on your given name.