customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: I want to cancel my previous reservation, due to weather issue. Can you please hep me for that? 
 agent: Sure, I will help you in cancelling the flight ticket. Please provide me your name to check the previous reservation on your name? 
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 agent: Please wait a moment let check the previous reservation is done on your name or not. 
 customer: Ok, take your time. 
 agent: Sorry Ruth, no reservation is found on your name in our data base. 
 customer: That's ok, thank you for your information. 
 agent: Thank you for reaching us. 
 customer: Welcome.
customer: My previous reservation is on the name Ruth Young.