customer: Hello. 
 agent: Hello, How can I help you out? 
 customer: I am Kenneth Scott. 
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 customer: I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Could you please help me? 
 agent: Sure. Please wait for sometime. Thanks for your time, but no reservation is found on your name to proceed further. 
 customer: No problem, thank you for your information. 
 agent: Thank you.
agent: Ok.