customer: Hi. 
 agent: Hello. How may I assist you today? 
 customer: Myself Jonathan Jones. 
 agent: Thank you for providing your name. 
 customer: I met with an accident recently and now I am unable to travel, so I need to cancel my reservation. Can you help me with that? 
 agent: Sure, please wait for a while I will check the reservation status on your name and revert to you. 
 customer: Ok. 
 __ 
 customer: No problem, thank you for your information. 
 agent: Thank you for reaching us.
agent: Thank you for waiting, we hardly tried to find a reservation on your name, but there is no reservation found on your name.