customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I would like to travel from PHX to BOS as a holiday trip. Can you do the reservation? 
 agent: Sure, can you share your journey dates? 
 customer: My trip dates are 04/02 and 04/04. 
 agent: Do you have any airline preferences? 
 customer: I am comfortable with normal cost flight. 
 agent: Do you have any other specifications? 
 customer: I need a connecting flight. 
 agent: May I know your name? 
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 agent: There is a connecting flight with number 1005 in airline UA, the fare is 100 in economy class. Can I book it? 
 customer: Go ahead. 
 agent: Your ticket is reserved, the depart time is 11:00 AM and return time is 13:00 PM. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: Nicholas Nelson here.