customer: Hello. 
 agent: Hello, how can I give assistance to you? 
 customer: Due to some technical issues, my meeting place has been changed. Can you please help me for changing? 
 agent: Sure, we are glad to help you out. Can I have your name please? 
 customer: Sure, I am Eric Hill. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Thanks for your time, no reservation was found on your name in our database. 
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 agent: Thank you for choosing us.
customer: Ok, Thank you for your help.