customer: Hi. 
 agent: Hello, how can I aid you for today? 
 customer: Can you please help me in cancelling my recent reservation? 
 agent: I am here to help you about that, can you please let me know your name to check the reservation status? 
 customer: My name is Steven Phillips. 
 agent: Please wait for a while to check in our booking list. 
 customer: Sure. 
 agent: Sorry Steven Phillips, there is no active reservation under your name to cancel your reservation. 
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 agent: You are welcome, thank you for reaching us.
customer: Ok, No issues. Thank you.