customer: Hello. 
 agent: Hello, how may I aid you today? 
 __ 
 agent: Sure, we are here to help you. May I know your good name? 
 customer: Thank you. Barbara Jones here. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting, there is no active reservation found on your name. 
 customer: Ok, not an issue. Thank you for checking. 
 agent: Thank you for choosing us.
customer: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?