customer: Hello. 
 agent: Hello. 
 customer: I am Kimberly Baker. 
 __ 
 customer: I need to cancel my reservation, can you help me out please?'. 
 agent: Ok, please wait. 
 customer: Ok. 
 agent: Sorry there is no booking been found on your name. 
 customer: That's ok, no problem. Thank you for reaching us. 
 agent: Thank you for choosing our agency.
agent: How may I aid you now?