customer: Hi. 
 agent: Hello. 
 customer: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it? 
 agent: Sure, I will help you in cancel the reservation. Please wait for a while. 
 customer: I made a reservation by this name Daniel Lopez. 
 agent: Ok. Sorry, no reservation made on your name. 
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 agent: Thank you for approaching us. 
 customer: Thanks for your information.
customer: Ok no problem.