customer: Hi. 
 agent: Hello, how may I be of your help? 
 customer: As my trip got postponed due to heavy rain at my destination place, can you help me in changing my reservation? 
 agent: Sure, may I know your name to check in the reservation list? 
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 agent: Please wait for a minute. 
 customer: Sure. 
 agent: There is no reservation found on your name. 
 customer: OK, no problem. 
 agent: Thanks for choosing us. 
 customer: Thank you for your information.
customer: Sure, my name is Jerry Hernandez.