customer: Hello. 
 agent: Hello, How can I help you? 
 customer: I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me in cancelling my recent reservation? 
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 customer: Thank you for the quick response. Myself Jeffrey Parker. 
 agent: Ok, please wait a minute. 
 customer: Ok, sure. I will wait for your quick response. 
 agent: Thanks for waiting, there is no active reservation on your name. 
 customer: Ok, not an issue. Anyways, thank you for the information. 
 agent: Thank you.
agent: Sure, May I know your name?