customer: Hello. 
 agent: Hello. 
 customer: I am Barbara Young. 
 agent: How can I help you? 
 customer: Please, help me in cancelling my reservation as my plan to attend a seminar got cancelled. 
 agent: Sure, I will help you to cancel your reservation. 
 customer: Thank you. 
 agent: Please give me a moment. 
 customer: Sure, take your time. 
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 customer: It's ok, not an issue. Thank you for the information. 
 agent: Welcome, have a nice day. Thank you for choosing us.
agent: Sorry, no reservation found on your name to cancel your reservation.