customer: Hi. I am Angela Nelson. 
 agent: Hello, what kind of assistance are you looking for? 
 customer: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.Can you help me? 
 agent: Sure, please wait. 
 __ 
 agent: Sorry, we couldn't find any reservation on your name to change. 
 customer: No issue. Thank you for the information. 
 agent: Thank you for reaching us.
customer: Thank you.