customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: I am Rebecca Taylor. As my business trip has been cancelled, can you help me in cancelling my reservation. 
 agent: Sure, I will help you with that. Please wait for a moment, while I search for the reservation on your name. 
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 agent: Thanks for waiting, Sorry I did not find the reservation on your name. 
 customer: Not an issues, thank you for your quick response. 
 agent: Thank you for reaching us, have a nice day ahead.
customer: Sure.