customer: Hi. 
 agent: Hello, how can I assist you for the day? 
 customer: Can you please cancel my reservation due to sudden demise of my grand father? 
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 customer: Thank you. 
 agent: May, I know your good name? 
 customer: I am Pamela Hernandez. 
 agent: Sorry, we found no reservation on your given name. 
 customer: It's ok, thank you for checking. 
 agent: Thank you for reaching us.
agent: Sure, I am here to help you.