customer: Hello. 
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 customer: Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that? 
 agent: Sure, can I know your name to check your details? 
 customer: Edward Lopez here. 
 agent: Sorry to say, no reservation found on your name. 
 customer: Anyway, thanks for the information. 
 agent: Thank you for reaching us, have a nice day.
agent: Hello, how may I help you?