customer: Hello. 
 agent: Hello. 
 customer: I am Karen Walker. 
 agent: How can I assist you? 
 customer: I want to book a ticket from PHL to JFK to attend seminar, can you help me in booking? 
 agent: Sure, please provide me your journey dates. 
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 agent: Please wait for a minute. 
 customer: Sure. 
 agent: I found a flight in Southwest airlines with price 200. Shall I book the ticket for you? 
 customer: Please proceed for booking. 
 agent: Your ticket is confirmed and the flight number is 1018. 
 customer: Thank you. 
 agent: Thank you for contacting us.
customer: I am departing on 03/17 and return on 03/19.