customer: Hi. 
 agent: Hello, how can I help you today? 
 customer: I want to cancel my recent reservation, can you please help me out? 
 agent: Sure, I will help you with that, can I know your good name to proceed further? 
 customer: Sure, my name is Joseph Turner. 
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 customer: It's ok, thank you for the information. 
 agent: Thank you for opting us.
agent:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.