customer: Hello. 
 agent: Hello. 
 customer: I am James Walker. 
 agent: How may I guide you today? 
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 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: Please wait for a minute. 
 customer: Sure. 
 agent: I am sorry to say that there is no reservation found under your details. 
 customer: Ok no problem, thank you for your services. 
 agent: Thank you for reaching us.
customer: I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?