customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Can you help me to book a flight ticket from HOU to DTW? 
 agent: Yes, can you tell me your dates of travel? 
 customer: My travel dates are Dec 22 and Dec 24. 
 agent: Do you have any other preferences? 
 customer: I would like to depart in the evening time and an connecting flight. 
 agent: Give me a moment. 
 customer: Sure. 
 agent: Sorry to inform you that there are no flights found on your requested dates. 
 customer: No problem, thank you for the information. 
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 customer: I am Amanda Thompson. 
 agent: Thank you.
agent: Thank you for contacting us. Can I know your name?