customer: Hello. 
 agent: Hello. 
 customer: I am Carolyn Mitchell. 
 agent: How may I assist you? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 __ 
 customer: Ok, take your time. 
 agent: Thanks for your time, there is no reservation found on your name to cancel it. 
 customer: That's ok. Anyways, thank you. 
 agent: Thanks for contacting us.
agent: Please hold on a moment.