customer: Hi. 
 agent: Hello. How may I assist you today? 
 customer: Can you help me to cancel my reservation? 
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 customer: My name is Amanda Hernandez. 
 agent: Ok, please wait a moment. We regret that, there is no reservation found with your name in our records. 
 customer: Sure. Ok, no issues. Thank you for your time. 
 agent: Thank you for reaching us, have a great day.
agent: Sure, I will help you. Can you please provide your name to check your previous reservation?