M: Reception can I help you? ,F: Yes, please, this is Mrs Browning, calling from room 203. ,M: Yes, madam, what can I do for you? ,F: I'm not sure about the check out time. I mean, how soon do I have to leave my room? ,M: Normally, it's by 12:00 o'clock on the day when you leave. ,F: Oh dear! ,M: Is there a problem, madam? ,F: Well, you see, my plane takes off at 5:00 o'clock tomorrow afternoon. Can I keep the room a bit longer? ,M: I see, you may keep your room until 2:00 PM if you wish. ,F: Oh, you are so kind. Thank you very much. ,M: My pleasure.
(A) F: I mean seriously, I have to say, your hotel really offers good service! (B) F: You know what, Lily, your hotel services so well!Thank you so much! (C) F: I am really sorry, I did not catch that. Would you slow down, please? (D) F: This is calling from room 201, I feel unhappy about the service!
A