customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation? 
 agent: Sure, I am glad to help you with that. May I know your name? 
 customer: My reservation was done under the name Andrew Robinson. 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
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 agent: Thank you for reaching us, have a great day.
customer: Ok, not an issue. Anyways, thank you for the information.