customer: Hello. 
 agent: Hello. How can I aid you? 
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 agent:  Ok, please wait I will revert you. 
 customer: Sure. 
 agent:  We found reservation on your name and it is cancelled. 
 customer: Ok. Thank you. 
 agent:  Thank you for availing us.
customer: I am Jonathan Williams. Can you please cancel my reservation as meeting with my client got postponed?