customer: Hello, myself Justin Gonzalez. 
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 customer: I would like to visit Chicago to meet my brother, could you please help me in booking a ticket from ATL to ORD? 
 agent: Sure, may I know your preferred journey dates? 
 customer: My planned journey dates are 12/16 and 12/18. 
 agent: Please wait for a minute. 
 customer: Sure, take your time. 
 agent: There are no flights available at this moment. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you for utilising our services.
agent: Hello Justin, how can I assist you?