customer: Hello. 
 agent: Hello, how may I aid you at this moment? 
 customer: Myself Michael Robinson. I am looking for a flight from MSP to LGA, can you help me in booking the flight ticket? 
 __ 
 customer: Thank you. 
 agent: Can you please let me know your planned dates of your journey? 
 customer: Sure, my travel dates are 09/18 and 09/20. Ensure that I need a connecting flight. 
 agent: Please wait for sometime, I will revert back to you with the suitable flight according to your specifications. 
 customer: Ok, I will wait for your response. 
 agent: Sorry to say this Michael, there are no flights on your planned dates of your journey. 
 customer: That's ok, no problem. Thank you for the information. 
 agent: You are welcome, thank you for reaching out here. Hope you have a nice day ahead Michael.
agent: I am glad to help you about your request Michael.