customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I need to cancel my reservation due to sudden health issue, can you please help me out with that? 
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 customer: Thank you for accepting my request, I had reserved it on the name of Jerry Davis. 
 agent: Wait a minute. 
 customer: Sure. 
 agent: We found your reservation and it has been cancelled. 
 customer: Thank you for your kind support. 
 agent: Thank you for choosing us.
agent: Sure, can I know your name?