customer: Hello,. 
 agent: Hello, how can I help you today? 
 customer: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: May I know your name? 
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 agent: Ok, wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting we found reservations on your name.Shall I cancel your ticket? 
 customer: Yes, please cancel it. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for the help. 
 agent: Thanks for approaching us.
customer: My name is Justin Walker.