customer: Hi. 
 agent: Hello. How can I aid you? 
 customer: Can you please help me with cancelling my recent reservation? 
 agent: Sure, may I know the name to check for the status? 
 customer: My name is Jonathan Lewis. 
 agent: Please be on hold, I will get back to you in a minute. 
 customer: Ok. 
 agent: Thank you for waiting. Here, there is no active reservation has been found under your name in our database to cancel it. 
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 agent: Thank you for reaching us. 
 customer: Thank you.
customer: Ok, no issues.