customer: Hello,. 
 agent: Hello,. 
 customer: I am Anna Robinson. 
 agent: How may I help you today? 
 customer: I want to change my reservation as my plan to meet my share holder is postponed. Can you help me with that? 
 agent: Sure, I am blissful to help you. 
 customer: Thank you. 
 agent: Please be on hold let me check the reservation list and know you the status. 
 customer: Sure. 
 agent: Thanks for your time. 
 customer: My pleasure. 
 agent: Sorry, there is no active reservation found in your name. 
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 agent: Thanks for your approach. Have a nice day.
customer: Ok, no issues. Thanks for the information.