customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 customer: I want to cancel my reservation as I have to prepare for my exam, can you please help me with that? 
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 customer: Thank you. 
 agent: Can you please provide your name to check your reservation status? 
 customer: My name is Nicholas Scott. 
 agent: Nicholas Scott, there is no active reservation found under your name in our database. 
 customer: That's fine, thank you for checking. 
 agent: Thank you for contacting us.
agent: Sure, I will help you with this.