customer: Hello. 
 agent: Hello, What kind of help are you expecting from our side? 
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 agent: Sure, I can help you in that. Please stay online, I will check the previous list and revert to you. 
 customer: Sure. 
 agent: We are sorry to say that, there is no active reservation found on your name. 
 customer: It's ok, thank you. 
 agent: Thanks for approaching us, wish you a great day.
customer: I am Samantha Adams, want to cancel my reservation. Can you please help me?