customer: Hi. 
 agent: Hello. How can I assist you today? 
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 agent: Sure, will you please give me a moment? 
 customer: Take your time to get my current status of reservation. 
 agent: Thanks for waiting, your reservation is successfully cancelled. 
 customer: It's ok, thanks for your information. 
 agent: Welcome, have a great day.
customer: I am James Clark, can you cancel my recent reservation?