customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: I am George Moore. I had planned to go on a trip, but it was postponed. Can you change my recent reservation? 
 agent: Sure, I am happy to help you. Please wait, let me check your reservation status in our database. 
 customer: Ok, take your time. 
 agent: Sorry, there is no reservation under your name in our database. 
 __ 
 agent: You are welcome and have a nice day.
customer: That's ok. Anyways, thank you for your help.