customer: Hello. 
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 customer: I want to go for semi Christmas event on 12/12, so can you please search flight ticket for me? 
 agent: Sure, can you please forward your journey points? 
 customer: It is a round trip and trip code is PHX. 
 agent: Please share on what dates you want me to book a ticket? 
 customer: My return date is 12/14. 
 agent: May I now your name? 
 customer: Myself Sandra Williams. 
 agent: Do you have any specifications? 
 customer: I want 1 connection limit flight. 
 agent: Thanks for providing your details. 
 customer: Ok. 
 agent: We found a flight with AA airlines and flight number is 1011 which matches your details. Shall I proceed to book? 
 customer: Ok, you can proceed. 
 agent: Your reservation has been confirmed. 
 customer: Thank you. 
 agent: Thank you for contacting us.
agent: Hello, how can I aid you?