customer: Hello. 
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 customer: Can you help me to cancel my reservation? 
 agent: Sure, can I know your name please? 
 customer: Myself Cynthia Taylor. 
 agent: I am sorry Taylor, I didn't find any reservation regarding your details. 
 customer: Oh! that is fine. Thank you for your quick response. 
 agent: Your welcome.
agent: Hello. How may I help you?