customer: Hi. 
 agent: Hello. How may I aid you? 
 customer: Can you please help me in cancelling my recent my reservation? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: May I know your name? 
 __ 
 agent: I found your reservation and cancelled it successfully. 
 customer: Thank you.
customer: I am Katherine Thompson.