customer: Hello. 
 agent: Hello, how can I aid you for today? 
 customer: Can you please help me to book a ticket from HOU to LAX? 
 agent: I am here to help you about that. Can you please provide your planned dates of journey? 
 customer: My travelling dates will be on June 13 to June 15. 
 agent: Can you please provide your name for further proceedings? 
 customer: Matthew Gonzalez here. 
 agent: Would you like to travel in a connecting flight or in a direct flight for your journey? 
 customer: I need a connecting flight. 
 agent: Do you have any other specifications to met with for your journey? 
 customer: I want to depart and return in the afternoon. I would prefer business class. 
 agent: Sorry Matthew Gonzalez, there are no flights to your region on your planned dates of journey. 
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 agent: You are welcome, thank you for reaching us.
customer: Ok, not an issue. Thank you.