customer: Hello. I ma Benjamin Turner. 
 agent: Hello, how can I assist you for the day? 
 customer: I want to cancel my reservation, will you aid me in cancellation my ticket? 
 agent: Sure, I am here to help you. Please wait for a moment. 
 customer: Thank you. Sure. 
 agent: We found reservation on your given name. Shall I proceed to cancel? 
 customer: Okay, cancel it. 
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 customer: Thank you. 
 agent: Thank you for reaching us.
agent: Your request for cancelling reservation has been done successfully.