customer: Hello. I am Brian Smith. 
 agent: Hello, how can I help you? 
 customer: I have a planned a trip to travel America to see the Golden Gate Bridge, but, on an urgent in my office work, I need to cancel the ticket. Will you please help me with that? 
 agent: Sure, just hold on. 
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 agent: Sorry to inform you, there is no reservation with your name in our database. 
 customer: It's ok fine. Thank you for your information. 
 agent: My pleasure.
customer: Ok, take your time.