customer: Hi. 
 agent: Hello, how may I assist you? 
 customer: Owing an emergence, I want to cancel my recent reservation. Can you help me with it? 
 agent: Sure, please let me know your name to cancel your reservation? 
 customer: My name is Cynthia Hernandez. 
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 customer: Sure. 
 agent: Thanks for waiting, no reservation found with your name to cancel your reservation. 
 customer: Ok, no issues. Thank you. 
 agent: Thanks for choosing us.
agent: Ok, please wait for a moment.