customer: Hello. 
 agent: Hello, how may I oblige you today? 
 customer: Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out with changing my reservation? 
 agent: May I know your good name to check the reservation? 
 __ 
 agent: Thank you for proving your good name, there is no reservation found on your name. 
 customer: Not a problem, thank you for the information. 
 agent: Thank you for making us to help you today.
customer: My name is George Taylor.