customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation. 
 agent: Sure, may I know your good name? 
 __ 
 agent: Please wait for a moment. 
 customer: Sure, take your time. 
 agent: Sorry to say that, no reservation was found with your good name. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for reaching us.
customer: My name is Brandon Evans.