customer: Hello. 
 agent: Hello, how may I assist you today? 
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 agent: Sure, we will help you. May I know on which name the ticket has been reserved? 
 customer: I am Jennifer Lee. 
 agent: Please wait for a while, I will check the reservation list and revert to you. 
 customer: Sure. 
 agent: Thank  you for waiting. Sorry we couldn't find any reservation on your name. 
 customer: No problem, Thank you. 
 agent: Thank you for availing us. Have a nice day.
customer: I just want to cancel my reservation, because I would like to travel in The Queen Mary Ship to reach my destination.