customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Could you please help me in flight ticket booking process from AUS to OAK? 
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 customer: Thank you for your response, I want to take off on Sept 30 and book my return ticket also on Oct 02. 
 agent: Would you like to travel in a connecting flight or a direct flight? 
 customer: I will prefer 1 break in between my journey. 
 agent: Is there any other preferences that you would like to add before booking? 
 customer: I want to travel in normal cost airline flights. 
 agent: To proceed  further, can I have your name please? 
 customer: Sure, my name is Scott Edwards. 
 agent: Thank you for providing your journey details, please wait a moment I'll search best flight for you. 
 customer: Ok. 
 agent: Thank you for being patient, we didn't find any flights which matches your requirement. 
 customer: Oh! It's ok, no problem. 
 agent: Thank you for reaching us, have a nice day. 
 customer: Thank you for your information.
agent: Yes, I will definitely try my best to help you in booking your flight ticket. Could you please provide your planned dates of journey?