customer: Hello. 
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 customer: I need to cancel my ticket due to sudden change in my trip, can you aid me in cancellation process? 
 agent: Sure, I am here to aid you. May I know your name please? 
 customer: Amanda wright. 
 agent: Ok, please wait a minute. 
 customer: Ok. 
 agent: Thank you for waiting, sorry no reservation found on your name. 
 customer: No problem, thank you for searching. 
 agent: Thank you for reaching us, have a nice day.
agent: Hello, how can I assist you?