customer: Hello. Myself Jack Roberts. 
 agent: Hello, how can I help you today? 
 customer: I would like to cancel my recent reservation due to some personal issues, will you help me with that? 
 agent: Sure, please wait for a while. 
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 agent: Sorry, there was no reservation found with your given name. 
 customer: Ok, not an issue. Thank you for you information. 
 agent: Thank you for opting us.
customer: Thank you for accepting my request.