customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: I want to cancel my flight reservation as I am sick, can you please help me? 
 agent: Ok, may I know your name to proceed further? 
 __ 
 agent: Sorry, no reservation found on your name to cancel. 
 customer: Not an issue. Anyway, thank you for checking. 
 agent: Most welcome.
customer: My reservation was done in the name of Patricia Young.