customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: I am Andrew Gonzalez. Owing to an emergency, I want to cancel my reservation. 
 agent: Please wait a moment. 
 customer: Sure. 
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 customer: Not an issue. Thank you. 
 agent: Thank you for choosing us.
agent: We are sorry to inform, there is no reservation found with your given name.