customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Can you please help me in booking a flight ticket from SFO to BOS? 
 agent: Sure, may I know your travel dates? 
 customer: My planned journey dates are Oct 30 and Nov 01. 
 agent: Do you have any specifications? 
 customer: I need a direct flight. 
 agent: Ok, please wait a minute. 
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 agent: We found an airline Southwest with flight 1004 having a fare 200. Shall I proceed with direct flight? 
 customer: You can confirm this flight  for my journey. 
 agent: May I know your name for booking? 
 customer: I am Jeffrey Baker. 
 agent: Your booking has been done. 
 customer: Thank you for assisting me. 
 agent: Thank you for availing us.
customer: Sure.