customer: Hello. 
 agent: Hello, how may I aid you from my end? 
 customer: Myself Barbara Campbell, can you help me to book a flight from FL - MCO to EWR? 
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 customer: Ok, my travel date is 03/04 and return date is 03/06. 
 agent: Sorry  Barbara Campbell, there is no flight in your route. 
 customer: Thank you for the information, I will try next week to book.
agent: Sure, I am here to help you out. Please provide me your travel dates.