customer: Hi. 
 agent: Hello, how can I aid you? 
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 agent: Sure, I will help you please wait for a while. 
 customer: Thank you. 
 agent: Thank you for waiting. 
 customer: Ok. 
 agent: Sorry, there is no active reservation have been found under your name in our database to cancel it. 
 customer: That's ok, not an issue. Thank you. 
 agent: Thank you for reaching us.
customer: I am Joshua Lee. I need to cancel my reservation, can you help me out?