customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: My name is Carol Robinson. I want to cancel my recent reservation, due to the climatic change. Can you help me with that? 
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 customer: Thank you. 
 agent: Ok, please wait a moment. 
 customer: Sure, take your own time. 
 agent: There is no previous reservation available on your name Carol Robinson. 
 customer: That's ok, may be my brother had already canceled the fight. 
 agent: Thank you for reaching us, have a nice day Carol Robinson. 
 customer: Thank you for your assistance.
agent: Sure, I can help you with that.