customer: Hello. 
 agent: Hello, how may I guide you? 
 customer: My sister blessed with a baby, so I need to go from SEA to MSP. Can you make a reservation for me? 
 agent: Sure, can I know when you like to go? 
 customer: I like to travel on 04/24 and 04/26. 
 __ 
 customer: Sure, you can proceed. 
 agent: Can you tell me your name? 
 customer: I am Mark White. 
 agent: Ok. Your ticket is booked. 
 customer: Thanks for helping me. 
 agent: Most welcome.
agent: I got a flight for you with 1 connection. Shall I proceed?