customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: Jerry Garcia here. I made a reservation earlier to attend a get together party with my college friends. Due to some issues in college it  got postponed. Can you please change it? 
 agent: Sure, we are glad to help you. Please wait for a while. 
 customer: Ok. 
 agent: Sorry to say that, there is no active reservation found on your name. 
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 agent: Thank you for opting us.
customer: That's ok, thank you.