customer: Hi. 
 agent: Hello, how may I help yo today? 
 customer: Stephen Harris here. Please help me out in booking the ticket from MSP to EWR. 
 agent: Sure, can you please mention with your dates of journey? 
 customer: My trip dates will be Mar 27 to Mar 29. 
 agent: Ok, may I know your airline preference please? 
 customer: No. 
 agent: May I know your class preference please? 
 customer: Business class. 
 agent: Please wait for a mean while. 
 __ 
 agent: Sorry Stephen, there is no flight found as per your travelling details. 
 customer: That's ok, thank you. 
 agent: You are welcome.
customer: Ok.