customer: Hi. 
 agent: Hello. 
 customer: I am Gary Carter. 
 agent: How can I assist you Gary Carter? 
 customer: I am unable to travel at this moment due to climate issues, so can you help me cancelling my recent reservation? 
 agent: Sure, I will help you with this. 
 customer: Thank you. 
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 customer: Ok, I will wait for your reply. 
 agent: There is no active reservation found with your name in our database. 
 customer: Oh! I think my sister's already cancelled my reservation, anyway thank you for your services. 
 agent: Thank you for contacting us.
agent: Wait a moment please, let me check the database and get back to you.