customer: Hello. 
 agent: Hello. How may I assist you? 
 __ 
 agent: Sure, may I know your name please? 
 customer: I am Dennis Wright. 
 agent: Please give me a moment. 
 customer: Sure. 
 agent: There is no reservation found with your given name. 
 customer: No issues, thank you for checking. 
 agent: Thank you.
customer: Can you help me to cancel my reservation?