customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: I am Gary Johnson want to visit Charlotte, can you book a ticket from IAH to CLT? 
 agent: Sure, can you help me with your planned dates? 
 customer: Sure, my travelling dates will be 09/02 and 09/04. 
 agent: Do you have any requirements? 
 customer: Yes, I need a flight with 1 connection. 
 agent: There is a flight-1012 is available for you, shall I proceed? 
 customer: Yes, proceed. 
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 customer: Thank you. 
 agent: Welcome.
agent: Ok, your booking is done with UA airlines.