customer: Hello, I ma Raymond Green. 
 agent: Hello, how may I assist you? 
 customer: Can you book a ticket from CLT to LAS? 
 agent: Sure, may I know your travel dates please? 
 customer: I am planning to start on 10/31 and return back on 11/02. 
 agent: Ok, hold on for a moment. 
 customer: I want direct flight. 
 agent: Sorry Green, there are no direct flights available on this route. 
 customer: No issues. Thank you for checking. 
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 customer: You are welcome.
agent: Welcome, thank you for choosing us.