customer: Hello. Frank Edwards here. 
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 customer: Due to an emergency, I want to cancel my reservation. Can you please help me for that? 
 agent: Sure, wait a moment to check your previous reservation status. 
 customer: Ok. 
 agent: Sorry Frank, we don't found any reservation under your name. Would you like to ask us anything else? 
 customer: Nothing, thank you for the information. 
 agent: Ok, thank you for reaching us, have a nice day.
agent: Hello Frank, how may I aid you?