customer: Hello. 
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 customer: My business meeting has been cancelled. So, I would like to cancel my reservation. Can you please help me with that? 
 agent: Sure, can you please tell the name on which your the reservation is confirmed? 
 customer: Sure, my name is Virginia Mitchell. 
 agent: Yes, I found the reservation. Shall I proceed with the process that you have requested? 
 customer: Yes, please proceed with cancelling my reservation. 
 agent: Your reservation is cancelled successfully. 
 customer: Thank you for your help. 
 agent: Thank you and have a nice day.
agent: Hello. How can I help you?