customer: Hello, I am Nancy Allen. 
 agent: Hello, how may I assist you? 
 customer: As my manager did not approve my leave, I would like to cancel my recent reservation. 
 agent: Surely, I will help you. Please wait for a while. 
 customer: Ok, take your time. 
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 customer: That's ok, thank you for checking. 
 agent: You are welcome. Thank you for reaching us.
agent: Sorry, there is no ticket existing on your name.