customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I am Gregory Mitchell. I would like to cancel my reservation as my grandma got hospitalised, can you please help me out? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: Please wait a moment to check your previous reservation. 
 customer: Ok. 
 __ 
 customer: Ok, thank you for your services. 
 agent: Thank you for reaching us, have a great day.
agent: As per your request, I have successfully cancelled your reservation.