customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Can you please assist me with cancelling my booking today? 
 agent: Sure, we are here to help you. 
 customer: Sure. 
 __ 
 customer: Ok, my name is Lisa Adams. 
 agent: Sorry to inform you that there is  no active reservation on your given name. 
 customer: Oh! That's fine. Thank you for checking. 
 agent: Thanks for contacting us.
agent: May I know your name please?