customer: Hello. I am Timothy Mitchell. 
 agent: Hello, how may I help you? 
 customer: I planned a trip to New York with my friend but my friend is sick, so I want to cancel my reservation. 
 agent: Sure, I will help you. 
 customer: Thank you. 
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 customer: That's ok, thank you for your information. 
 agent: Thank you.
agent: Mitchell, there is no reservation with your name to cancel.