customer: Hello, myself Gregory Adams. 
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 customer: Can you please help me to book my flight ticket from ORD to PHL? 
 agent: Please provide your trip dates. 
 customer: Sure, I will depart on 05/28 and return on 05/30. 
 agent: Please hold on for a while. 
 customer: Sure. 
 agent: UA airlines with flight 1002 is available. 
 customer: Happy to hear that, you can proceed for booking the ticket. 
 agent: Your ticket is confirmed. 
 customer: Thank you very much. 
 agent: Thank you for reaching us.
agent: Hello Adams, how can I assist you?