customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Can you help me booking a flight ticket from PHX to PHL? 
 agent: Sure, I am here to help you. May I know your travel dates? 
 customer: I will start on 01/13 and return on 01/15. 
 agent: Noted. Can I know your name? 
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 agent: Do you have any connection limit preference for this trip? 
 customer: No. 
 agent: There is a flight having single connection with UA Airlines and the ticket fare is 100 only in economy class. Flight will take-off at 18:00 hours and arrives at 4:00 hours. Shall I book the ticket for you? 
 customer: Please proceed with the booking. 
 agent: Your ticket is booked and your flight number is 1003. 
 customer: Thank you. 
 agent: You are most welcome.
customer: I am Nancy Smith.