customer: Hi. 
 agent: Hello. How can I assist you at this moment? 
 customer: Christopher Scott here. Can you cancel my flight ticket reservation? 
 agent: Sure, I am happy to help you with that. Please be hold on for a moment. 
 customer: Sure. 
 __ 
 customer: Not a problem. Thank you. 
 agent: Most welcome. Thank you for choosing us, have  a great day.
agent: Sorry Christopher Scott, no reservation has found under your name to cancel.