customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: I am Andrew Evans. I am planning an outing at New York. Can you please help me to book a ticket? 
 agent: Sure, may I know your travel dates please? 
 customer: I am planning to start on 04/09 and return on 04/11. 
 agent: Ok, may I know your airport codes please? 
 customer: My airport codes are OAK and JFK. 
 agent: Ok, hold on for a moment please. 
 customer: Take your time. 
 __ 
 customer: No issues. Thank you. 
 agent: Sorry for the inconvenience provided. Thank you for choosing us, have a good day. 
 customer: You are welcome.
agent: Sorry Evans, there are no flight available on your requested dates.