customer: Hello. 
 agent: Hello, how can I serve you? 
 customer: I am Scott Nelson. I have an appointment with doctor at GA-ATL. Can you book a ticket from NC-CLT? 
 agent: Sure, can I know your connection limit? 
 customer: I need a connecting flight within 1000 range. 
 agent: May I know your trip dates? 
 customer: My trip dates are 10/16 and 10/18. 
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 customer: Ok. 
 agent: We have a delta airline, flight number as 1027 with the cost of 100. 
 customer: Ok, you can proceed. 
 agent: Your ticket has been reserved. 
 customer:  Thank you for booking. 
 agent: Thank you for reaching us.
agent: Hold on a second.