customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: Help me to cancel my previous flight reservation. As I postponed my journey. 
 agent: Sure, may I know your name? 
 customer: Justin Lewis here. 
 agent: Ok, please wait for sometime. 
 customer: Sure. 
 __ 
 customer: Not an issue. Thanks for checking. 
 agent: Thank you for reaching us.
agent: Thanks for waiting, there is no reservation found on your name.