customer: Hello, I am Kenneth Gonzalez. 
 agent: Hello, how may I help you at this moment? 
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 agent: Sure, I will help you. Please wait for a moment, I will check the status. 
 customer: Sure, take your time. 
 agent: Sorry, there is no reservation available on your name. 
 customer: That's ok, thank you for checking. 
 agent: You are welcome. Thank you for reaching us, have a nice day. 
 customer: Welcome.
customer: As my manager did not approve my leave, I would like to cancel my recent reservation.