customer: Hello, I am Kathleen Green. 
 agent: Hello. How can I help you today? 
 customer: I would like to go to a beach in Austin, so could you please book a ticket to me? 
 agent: Kathleen Green, can I know your airport codes please? 
 customer: My source and destination airport codes are MSP and AUS. 
 __ 
 customer: I would like to go on 07/28 and return back on 07/30. 
 agent: Flight 1023 by Southwest airlines is available for you with 1 connection, price of the ticket will be 300. Can I book it for you? 
 customer: Ok, please proceed for further. 
 agent: Your booking is done, thank you for connecting with our agency. 
 customer: You are welcome. 
 agent: Have a great trip, enjoy.
agent: Kathleen Green, please provide your planned dates for this trip.