customer: Hello. 
 agent: Hello. 
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 agent: How may I aid you today? 
 customer: I want to attend transportation festival at Phoenix, PHX. Can you help me in booking with a connecting flight? 
 agent: Sure, I will help you. Can I have your trip dates? 
 customer: My travelling dates are from 08/21 to 08/23. 
 agent: Help me with the source code? 
 customer: My source code is Houston, HOU. 
 agent: Thank you for your details, we found a direct flight to your destination. Shall I proceed to book? 
 customer: Do not proceed. Thanks for the information. 
 agent: Thank you for reaching us.
customer: I am Karen Johnson.