customer: Hello, I am Lisa Martin. 
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 customer: I want to cancel my recent reservation due to some issues, can you please help me with that? 
 agent: Sure, we are here to help you. Please wait a moment. 
 customer: Sure. 
 agent: Thank you for your time, sorry no reservation found on your name. 
 customer: Ok, not an issue. 
 agent: Thank you for opting us. 
 customer: Thank you for your information.
agent: Hello, how may I assist you today?