customer: Hi. 
 agent: Hello. 
 customer: Jonathan Lopez here. 
 agent: How can I assist you at this moment? 
 customer: I want to reserve a ticket which is direct for me to travel, can you please help me? 
 agent: Sure, I am happy to help you with that. Can I have your travel dates please? 
 customer: Ok, my dates of journey is from 07/28 to 07/30. 
 agent: Ok, please let me know airport codes too. 
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 agent: Please be hold on for a moment and I will check for flight availability. 
 customer: Sure, take your time. 
 agent: Ok, I have found a flight in Frontier airlines with connection 1 and price 200, is it ok for you? 
 customer: I need a direct flight. 
 agent: Ok, I will check with that. 
 customer: Ok. 
 agent: Sorry Lopez, no flight is available you with connection 0. 
 customer: No problem. Thank you for your information. 
 agent: My pleasure. Thank you for choosing us, have a great day.
customer: Sure, my planning for a trip is from MCO to JFK.