customer: Hi. 
 agent: Hello, how may I best support you? 
 customer: I am Amy Rodriguez. I want to cancel my reservation, due to health issue. Can you help me out? 
 agent: Sure, I am here to help you. 
 customer: Ok. 
 agent: Please wait a moment. 
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 agent: Unfortunately, there is no reservation found on your name. 
 customer: Not an issue. Thank you for your kind information. 
 agent: Thanks for reaching us, have a great day.
customer: Sure.