customer: Hello. 
 agent: Hello. 
 customer: Mary Jackson here. 
 __ 
 customer: I would like to cancel my reservation as my exams cancelled, can you please help me out with that? 
 agent: Sure, please wait for a moment. 
 customer: Sure, I will wait for your response. 
 agent: Sorry, we couldn't find any reservation on your name in our records. 
 customer: That's ok, no problem. Anyway thank you for the information. 
 agent: Thank you for reaching us.
agent: How may I guide you today?