customer: Hello. 
 agent: Hello. How may I aid you today? 
 customer: My name is Robert Scott, please book me a plane ticket from BOS to OAK. 
 agent: Sure, I will help you with booking, please share your travelling dates? 
 customer: Sure, my travelling dates are from 10/23 to 10/25. 
 agent: There is a flight in UA airline with connection 1 as per your details, can I proceed to booking? 
 customer: I need 0 connected flight. 
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 customer: It's ok, thank you for the information. 
 agent: You are welcome. Thank you for reaching us.
agent: Sorry, no flights as per your details.