customer: Hi. 
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 customer: I am Frank Carter. I want to cancel my recent reservation, due to health issue. Can you help me in my cancellation? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Please give me a moment to check your details and I will revert to you with the status. Sorry to inform you that there is no reservation exist on the name Frank Carter. 
 customer: Not an issue. Thank you for your kind information. 
 agent: Thank you for contacting us.
agent: Hello, how can I aid you?