customer: Hello. 
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 customer: I want to cancel my recent reservation as my plan to meet my friend has been postponed. Can you help me with that? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: Please share me your good name please? 
 customer: I am Laura Turner. 
 agent: Please wait for a moment. 
 customer: Sure, I will wait. 
 agent: Thank you for waiting, sorry there is no reservation found on your name in our system data. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you for reaching us, have a nice day ahead.
agent: Hello, how may I serve you today?