customer: Hello. 
 agent: Hello, how can I aid you at present? 
 customer: Can you please cancel my reservation as the baby shower program which I want to attend got postponed? 
 agent: Sure, let me know your name to cancel it. 
 __ 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: We are sorry to specify that, there is no active reservation found on your name to cancel it. 
 customer: Ok, Thank you for your help. 
 agent: Thanks for choosing us, wish you a happy day.
customer: Sure, I am Janet Miller.