customer: Hi. 
 agent: Hello. 
 customer: Stephen Mitchell here. 
 __ 
 customer: Can you please help me in changing my recent reservation details? 
 agent: Sure, I will help you with this. I have searched the database and couldn't find any active reservation under your name. 
 customer: That's ok, thank you for the information. 
 agent: Thank you for contacting us.
agent: How can I assist you Stephen Mitchell?