customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: I want to attend for an interview in New York, so please book a flight ticket from PHL to EWR. 
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 customer: I want to fly on Dec 10, return on Dec 12. 
 agent: Do you prefer a direct or connecting flight? 
 customer: I need a connecting flight. 
 agent: Do you have any specifications? 
 customer: No. 
 agent: May I know your name? 
 customer: My name is Nicole Johnson. 
 agent: Sorry Nicole Johnson, no flights are available on your route. 
 customer: No problem, thank you. 
 agent: Thank you for reaching us.
agent: Sure, may I know your itinerary dates?