customer: Hi. 
 __ 
 customer: I am Jeffery Campbell. 
 agent: How may I help you? 
 customer: Owing to an emergency, I need to cancel my recent reservation. Can you help me in cancellation? 
 agent: Sure, I will help you. Please, wait a minute. 
 customer: Sure. 
 agent: Thank you for waiting, there is no reservation found on your name. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for availing us.
agent: Hello.