customer: Hello. I am Carolyn Allen. 
 agent: Hello, how may I help you? 
 customer: I want to cancel my recent reservation, due to some health issue. Can you please help me out? 
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 customer: Sure. 
 agent: Sorry, there is no reservation found on given name. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.
agent: Sure, I will help you. Please hold on a moment.