customer: Hello. 
 agent: Hello, how can I be in your service? 
 customer: I want to change my existing reservation, due to inconvenience of dates on my journey. Can you please help me with that cancellation? 
 agent: May I know your previous name on which the ticket is been booked? 
 customer: Sure, Myself Michelle King. 
 agent: Ok, thank you for providing the details. Sorry, there is no reservation been found in our records on your name. 
 customer: That's ok, no problem. 
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 customer: Thank you for searching.
agent: Thank you for connecting our agency.