customer: Hello. 
 agent: Hello. 
 customer: My business meeting has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that? 
 agent: Sure, please mention your name for further process. 
 customer: Sure, my name is Richard Garcia. 
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 customer: Sure, take your time. 
 agent: I found a reservation under your name. 
 customer: Ok, please cancel my reservation. 
 agent: Ok, your reservation has been cancelled. 
 customer: Thank you for your help. 
 agent: Thank you, have a good day.
agent: Please wait, I will get back to you.