customer: Hi. 
 agent: Hello. Can you please tell me how can I assist you? 
 customer: I want to cancel my brother's reservation because he have some urgent work at his office, can you please help me out? 
 agent: Ok, sure. Can you please tell me your brother name to search for his reservation? 
 __ 
 agent: Sorry, no reservation found on your name. 
 customer: Not an issue, thank you for the information. 
 agent: Most welcome, have a nice day.
customer: Sure, his name is Andrew Scott.