customer: Hi. 
 agent: Hello, how can I help you? 
 customer:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent: Sure, may I know your name? 
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 agent: Please wait a second. 
 customer: Sure. 
 agent: Sorry, no reservation found on your name. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for opting us.
customer: Charles Turner here.