customer: Hello. 
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 customer: Owing to emergency, I just want to cancel my recent reservation. Can you please help me? 
 agent: May, I know your good name? 
 customer: My name is Jessica Parker. 
 agent: Sorry, we found no reservation on your given name. 
 customer: Ok, thank you. 
 agent: Thank you for reaching us.
agent: Hello, how can I assist you for the day?