customer: Hi. 
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 customer: I would like to attend live music concert at Charlotte, can you please reserve fight ticket from OAK to CLT? 
 agent: Sure, may I know the planned travel dates? 
 customer: Sure, my planned travelling dates are Jul, 31 and Aug, 02 respectively. 
 agent: Do you have any connection limit for this journey? 
 customer: I prefer for direct flight in my journey. 
 agent: Please provide me the name. 
 customer: John Scott here. 
 agent: Sorry, there are no flights are available for your desired intent. 
 customer: Ok, not an issue.Thank you for your information. 
 agent: Thank you for reaching us.
agent: Hello. How can I aid you?