customer: Hi, I am Stephanie Allen. 
 agent: Hello, how may I help you today? 
 customer: Due to an emergency I want to cancel my recent reservation, can you please help me with that? 
 agent: Sure, I am here to help you for that. Ok, hold on a moment I will get back to you. 
 customer: Ok. 
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 customer: Ok, no issues. Thanks for your information. 
 agent: Ok, thanks for choosing us.
agent: Thanks for holding on, we have not found any reservation on your given name.