customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I am Alexander Turner. 
 agent: Ok. 
 __ 
 agent: Sure, I am here to help you. Please give me a moment. 
 customer: Thanks. 
 agent: Thanks for your time, there is no reservation found in your name. 
 customer: No issues, thank you. 
 agent: Thank you for choosing us.
customer: Meeting a family friend on his birthday got cancelled, will you help me in cancelling my recent reservation?