customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: I would like to cancel my recent reservation, will you help me with that? 
 agent: Sure, may I know your name for the cancellation process? 
 customer: Sure, myself Jeffrey Carter. 
 agent: Thank you, please wait for a while. 
 __ 
 agent: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Welcome, thank you for reaching us.
customer: Take your own time.