customer: Hi. 
 agent: Hello. How may I aid you? 
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 agent: May I know your name? 
 customer: My name is Gregory Moore. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: I found your reservation and I have cancelled it. 
 customer: Thanks. 
 agent: Thanks for reaching us.
customer: I need to cancel my recent reservation owing to an emergency.