customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out. 
 agent: Sure, I can help you with that. May I know your good name please? 
 customer: My name is Mary Mitchell. 
 agent: Ok, please wait for a while. 
 customer: Sure, take your time. 
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 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for choosing us.
agent: Mary Mitchell, there is no active reservation found under your name to do cancellation.