customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I would like to travel from IAD to MSP, can you find a flight for me? 
 agent: Sure, may I know your name? 
 customer: My preferable dates of travelling is from 01/18 till 01/20. Myself Nicole Collins. 
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 customer: Ok. 
 agent: Shall I book? 
 customer: Please, book it. 
 agent: Your ticket is confirmed with flight number 1008 and airline is UA. Thank you for choosing us. Have a safe journey. 
 customer: Thank you for your help.
agent: Please give me a moment. Nicole, there is flight available for you.