customer: Hi. 
 agent: Hello. 
 customer: I am Charles Phillips. 
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 customer: I want to book a direct flight to attend an emergency case.Can you help me? 
 agent: Sure, we are mirthful to help you. Kindly share your source and destination points. 
 customer: SEA and DTW are my airport codes. 
 agent: On which dates would you like me to book a flight ticket for you? 
 customer: 07/10 and 07/12 are my travelling dates. 
 agent: Please share your fare preference. 
 customer: 5000 is my fare. 
 agent: Ok, please wait a moment. 
 customer: Ok. 
 agent: Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport. 
 customer: No issue. Thank you. 
 agent: Thank you for availing us.
agent: How may I support you today?