customer: Hi. 
 agent: Hello, how may I render you today? 
 customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent: Sure, may I know your good name? 
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 agent: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for choosing us.
customer: Patrick Carter here.