customer: Hi. 
 agent: Hello. 
 customer: Betty Anderson here. 
 agent: How can I help you today? 
 customer: I want to cancel my reservation today, can you help me? 
 agent: Ok, please wait for a moment. 
 customer: Take your own time. 
 __ 
 customer: Oh! That's sad to know. Thank you for checking anyways. 
 agent: Thank you. 
 customer: Most welcome.
agent: Sorry Betty, no reservation found under your name.