customer: Hello. 
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 customer: Can you help me to cancel my existing reservation due to financial issues? 
 agent: Sure, I am here to help you. May I know your name? 
 customer: I am Cynthia white. 
 agent:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: That's ok, thank you for giving information. 
 agent: Thank you for choosing us.
agent: Hello, how can I assist you?