customer: Hi. 
 agent: Hello. How can I assist you today? 
 customer: My business trip got cancelled, can you please cancel my recent reservation? 
 agent: Sure, may I know your name to check for the previous reservation? 
 customer: I have reserved my flight ticket in the name of John Young. 
 agent: I found your reservation and successfully cancelled the reservation. 
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 agent: Thank you for contacting us.
customer: Ok, that's good. Thanks for your help.