customer: Hello, I am Ruth Adams. 
 agent: Hello, how may I help you today? 
 customer: Owing to an emergency I need to cancel my reservation, can you please help me? 
 agent: Sure, please wait I will get back to you. 
 customer: Ok. 
 agent: Thanks for waiting, we have not found any flight reservation on your given name. 
 customer: Ok, no issue. 
 agent: Thank you for choosing us. 
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 agent: Thank you.
customer: Thank you for your information.