customer: Hello. 
 agent: Hello. What can I do for you? 
 customer: My business trip has been cancelled.Can you please help me for cancelling the recent reservation? 
 agent: Sure, can I have your name? 
 customer: Sure, my name is Kenneth Martinez. 
 agent: Sorry Martinez, no reservation found on your name. 
 customer: Ok, no problem. 
 __ 
 customer: Thank you for your information. 
 agent: Ok, thank you for contacting us. 
 customer: No, if I want any help, I will contact your agency. Thank you. 
 agent: Sure, thank you .
agent: Do you want any other help?