customer: Hi. 
 agent: Hello, how can I help you? 
 customer: Can you please change my recent reservation? As my planned trip has been postponed to some other dates. 
 agent: Yes, I am here to help you. May I know your name please? 
 customer: Sure, my name is Gary Hall. 
 agent: Ok, please wait a minute. 
 __ 
 agent: Thank you for your time, sorry no reservation found on your name. 
 customer: That's ok, thank you for giving the information anyways. 
 agent: Thank you for reaching us, have a nice day.
customer: Sure.