customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I want to cancel my reservation as my project got ramp down. Can you help me with that? 
 agent: Sure, I am here to help you with that, can I know your good name to proceed further? 
 customer: I am Patrick Evans. 
 agent: Sorry, we found no reservation on your given name. 
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 agent: Thank you for reaching us.
customer: That's ok, thank you for checking.