customer: Hello. 
 agent: Hello, how can I assist you for the day? 
 customer: I want to cancel my recent reservation, can you please help me with this? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May, I know your good name? 
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 agent: We found reservation on your name. Shall I proceed to cancel? 
 customer: Ok, please cancel it. 
 agent: Your reservation has been cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
customer: I am Joshua Brown.