customer: Hello, I am Paul Scott. 
 agent: Hello, how may I assist you? 
 customer: I am a cricket player, due to heavy rains my cricket match got cancelled, so can you please help me out with cancellation? 
 agent: Sure, please wait a moment, I will check and get back to you. 
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 agent: Thanks for waiting, we found a reservation on your name. Shall I proceed for cancellation? 
 customer: Please proceed. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for your service. 
 agent: Thanks for choosing us.
customer: Sure.