customer: Hello,. I am Anna Johnson. 
 agent: Hello, how could I assist you? 
 customer: I want to cancel my reservation due to family meeting got postponed. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: We found a reservation on your given name. Shall I proceed? 
 customer: Sure. 
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 customer: Thanks for your help.
agent: Your cancellation has been done. Thank you for reaching us.