customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: Can you please help me in booking a flight ticket? 
 agent: Sure, I am here to help you with that. 
 customer: Thank you. 
 agent: May I know your preferable airport codes? 
 customer: My airport codes are CLT and HOU. 
 agent: Can you please provide your planned travel dates? 
 customer: My trip dates are from June, 16 to June, 18. 
 agent: May I know your name please? 
 customer: I am Ronald Garcia. 
 agent: Which class do you prefer either economy or business? 
 customer: I am happy with any class. 
 agent: Do you have any other specifications? 
 customer: I need a single connecting flight. 
 agent: We found a flight-1028 with single connection limit available in Southwest Airlines with a fare of 100. Shall I book it? 
 customer: Please proced. 
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 customer: Thank you. 
 agent: Thank you for reaching us. Have a safe journey.
agent: Ronald Garcia, your booking is done in economy class.