customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Unfortunately, I would like to cancel my reservation which is done recently, can you please help me in this condition? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Please may I know your name? 
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 agent: As per your request, the reservation on your name is cancelled. 
 customer: That's ok, thank you for your information. 
 agent: Thank you for choosing us.
customer: Sure, my name is Stephen Robinson.