customer: Hi. 
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 customer: Actually I have planned a trip to enjoy my weekend. But, unfortunately I have met with illness. So, I need to cancel my ticket. Can you help me with cancellation? 
 agent: Sure, I will help you. Can I have your name please? 
 customer: Donna Phillips, is my name. 
 agent: Ok, just a moment. 
 customer: Sure. 
 agent: Thanks for your time, no reservation was found based on your good name. 
 customer:  Ok, not a problem. Thanks for your kind information. 
 agent: Thank you for selecting us.
agent: Hello, how may I support you?