customer: Hi. 
 agent: Hello, how may I be at your service today? 
 customer: Please help me to cancel my recent reservation. 
 agent: May I know your name please? 
 customer: Jonathan Harris. 
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 customer: Sure. 
 agent: Sorry, there is no reservation matching with your name in our portal. 
 customer: Thank you for your information. 
 agent: Thank you for reaching us.
agent: Sure, please wait for a moment.