customer: Hello, I am William Wright. 
 agent: Hello, how may I oblige you today? 
 customer: Due to sudden changes my meeting has been postponed. I want to later my reservation. Can you please help me with it? 
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 customer: Ok. 
 agent: Unfortunately, there is no reservation found on your given name. 
 customer: Not an issue, thank you. 
 agent: Thank you.
agent: Ok, please give me a moment.