customer: Hi. 
 agent: Hello, May I know your good name? 
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 agent: How may I assist you? 
 customer: My father's act of honouring function got postponed, can you help me in changing the reservation? 
 agent: Sure. Please wait a minute I will check and let you know the information. 
 customer: Ok. 
 agent: We found that there is no reservation available wit your name. 
 customer: Thank you for the information. 
 agent: Thank you for reaching us.
customer: I am Sharon Brown.