customer: Hi. 
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 customer: As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. 
 agent: On which name can I cancel your reservation? 
 customer: Kathleen Parker here. 
 agent: I am sorry no reservation found on your name. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for choosing us.
agent: Hello. How can I help you?