customer: Hi. 
 agent: Hello. How may I abet you today? 
 customer: Owing an emergence, I want to cancel my recent reservation. Please check the reservation on the name Joshua Harris. 
 agent: Sure, please wait a moment I will check and revert to you. 
 customer: Ok. 
 agent: Thanks for waiting, we are happy to inform you that there is a reservation on this name. Shall I cancel the ticket? 
 customer: You can proceed with cancellation. 
 agent: Your ticket has been cancelled. 
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 agent: Thank for approaching us.
customer: Thanks for the help.