customer: Hello, I am Michelle Hernandez. 
 agent: Hello, how can I help you today? 
 customer: I am planning to meet my school friend in New York, can you help me in booking a flight ticket from Los Angeles? 
 agent: Sure, we are here to help you. Can you share me your source point and destination point? 
 customer: My source and destination airport codes are CA - LAX, NY - EWR. 
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 customer: My departure day is 03/14, return day is 03/16. 
 agent: Ok, wait for a while. 
 customer: Sure. 
 agent: We found direct flight with airline number 1016 fare of 200 and UA airline. Shall I confirm it/. 
 customer: Ok, you can proceed to booking. 
 agent: Your ticket has been confirmed. 
 customer: Thank you. 
 agent: Thank you for approaching us.
agent: Let me know when you are willing to travel?