customer: Hello. 
 agent: Hello. 
 __ 
 agent: What can I do for you today? 
 customer: I want to cancel my recent reservation, help me in cancelling my recent reservation. 
 agent: Sure, please wait for few minutes. 
 customer: Sure. 
 agent: There is no recent reservation found on your name. Thank you for reaching us. 
 customer: Its ok, thank you.
customer: I am Franck Martin.