customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I'm Betty Williams. I am planning to attend music concert at PHX, can you please help me with booking a flight ticket from EWR? 
 agent: Sure, I will help you to book a flight ticket. Can you please provide me your travelling dates? 
 customer: Sure, I would like to take off on 02/19 and return back on 02/21. 
 agent: There is one flight is available for you with single connection. Shall I proceed for booking? 
 customer: Yes, please proceed with the booking if the price limit does not exceed 500. 
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 customer: Thank you for your help. 
 agent: Welcome, have a safe flight.
agent: Ok, Your ticket is booked with flight number 1011 and airline is UA.