customer: Hello. 
 agent: Hello, what kind of assistance are you expecting from my end? 
 customer: I want to cancel my recent reservation due to sudden postpone of my trip dates. Can you help me with that? 
 agent: Sure, I am here to help you out. Please provide me your name to check whether any active reservation on your name or not. 
 customer: Thank you. I am Benjamin Lopez. 
 agent: My pleasure. Benjamin Lopez, we have terms and conditions in cancelling the flight. Can you guide me in providing some information. 
 customer: Sure. 
 agent: Have you booked for refundable flight ticket or not? 
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 agent: Ok, if I have found any active reservation on your name. If it is cancelled. The money may get refundable but here I don't have any active reservation on your name in our data. I can't help you out. 
 customer: Ok, thank you for your information. 
 agent: Thank you for reaching us. Have a good day.
customer: Yes.