customer: Hi. 
 agent: Hello. How can I serve you? 
 customer: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, can you please check the reservation by the name Nicholas Young? 
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 customer: Sure. 
 agent: Thanks for waiting, There is no reservation found with your name. 
 customer: Ok, no worries. 
 agent: Thanks for choosing us. 
 customer: Thank you.
agent: Sure. Wait a minute.