customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: I need to book a flight ticket from IAH to HOU to meet my friend. Can you please book a flight ticket? 
 agent: Sure, could you please share your departure and arrival dates? 
 customer: Sure, my journey dates are Dec 24 and Dec 26. 
 agent: Do you have any other specifications to be met? 
 customer: I prefer a normal cost airline. 
 agent: Are you looking for any preferred class? 
 customer: No. 
 __ 
 customer: Sure. 
 agent: Can I have your name for processing? 
 customer: I am Frank Johnson. 
 agent: Thank you for your time, unfortunately no flights available on that route. 
 customer: No problem, thank you for your information. 
 agent: Thank you for opting us.
agent: Ok, please wait a moment.