customer: Hi. 
 agent: Hello, how can I serve you? 
 customer: I would like to book a ticket from MCO to PHL, can you please help me with that? 
 agent: Sure, may I know the travelling dates? 
 customer: The travel dates are from 07/02 to 07/04. 
 agent: Do you have any connection limit? 
 customer: I need a flight with 1 connection limit. 
 __ 
 customer: Andrew Green here. 
 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for opting us.
agent: May I know your name?