customer: Hello. 
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 customer: George Collins here. I jus want to cancel my previous reservation, can you please help me with that? 
 agent: Sure, I am here to help you with that. Ok, wait for a minute. 
 customer: Sure. 
 agent: Sorry to say that, there is no reservation found on your name in our database. 
 customer: No problem, thank you for the information. 
 agent: Thank you for consulting us.
agent: Hello. How may I assist you today?