customer: Hello. 
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 customer: Owing to an emergency. I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, may I know your name? 
 customer: I am Emily Anderson. 
 agent: Give me a minute. 
 customer: Ok, take your time. 
 agent: Sorry, there is no reservation found under your name. 
 customer: That's ok. Anyways, thank you for your help. 
 agent: Thank you for reaching us.
agent: Hello, how can I help you?