customer: Hi. 
 agent: Hello. How can I help you today? 
 customer: I want to cancel my recent reservation owing to an emergency. 
 agent: Sure, I am here to help you with that, can I know your good name to proceed further? 
 customer: My name is Stephen Parker. 
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 customer: Thank you. 
 agent: Thank you for reaching us.
agent:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.