customer: Hello. I am Ronald Harris. 
 agent: Hello, how may I aid you? 
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 agent: Sure, please wait a moment. 
 customer: Sure. 
 agent: Sorry, there is no reservation found on your name. 
 customer: Ok, No issues. Thank you. 
 agent: Thank you for opting us.
customer: I want to cancel my recent reservation due to heavy rainfall. Can you help me out?