customer: Hi. 
 agent: Hello. 
 customer: I am Raymond Hill. 
 agent: Hill, how may I assist you at this moment? 
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 agent: Sure, I will help you in cancelling, wait for a moment please to check your reservation status. 
 customer: Sure, take your time. 
 agent: Hill, I did not find any reservation with your name. 
 customer: No issue, thank you for checking. 
 agent: My pleasure, have a nice day.
customer: As my exams are postponed, I want to cancel my reservation. Can you help me?