customer: Hi. 
 agent: Hello. How may I guide you today? 
 customer: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me? 
 agent: May I know your name please? 
 customer: Eric Carter here. 
 agent: I am sorry to say that there is no reservation found under your name. 
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 agent: Thank you for reaching us.
customer: That's Fine, Thank you.