customer: Hi. 
 agent: Hello, how may I assist you? 
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 agent: May I know your trip dates? 
 customer: Sure, my planned dates of journey are from Sep, 01 to Sep, 03. 
 agent: May I know your connection limit? 
 customer: Yes, I need a connecting flight. 
 agent: Is there any class preference? 
 customer: Yes, I need a business class. 
 agent: Ok, can you share your name to proceed further? 
 customer: I have mentioned. 
 agent: Ok, do you have any other specifications? 
 customer: No. 
 agent: Ok, please wait. 
 customer: Sure, I will wait. 
 agent: Sorry, there are no flights found with your required details. 
 customer: Ok, no problem. Anyways, thank you for your service. 
 agent: Thank you for reaching us.
customer: I am Laura Carter here, I want to reserve my ticket from BOS to PHL, can you please help me in booking?