customer: Hello. 
 agent: Hello. How can I assist you? 
 __ 
 agent: Sure, can I know your name please? 
 customer: My reservation was done under the name Mary Mitchell. 
 agent: Please wait a moment. 
 customer: Sure, take your time. 
 agent: I found your reservation. 
 customer: Please cancel it. 
 agent: I have cancelled your reservation. 
 customer: Thank you for your help. 
 agent: Thank you for approaching us.
customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?