customer: Hello. 
 __ 
 customer: I am Rachel Davis. 
 agent: How can I guide you? 
 customer: I want to change my reservation, due to heavy rainfall in New York. Can you please help me in change in existing reservation. 
 agent: Sure, give me a minute. 
 customer: Ok. 
 agent: Sorry, there is no reservation found. 
 customer: That's ok, thank you for reaching us. 
 agent: Thank you for opting us.
agent: Hello.