customer: Hello. 
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 customer: I want to cancel my recent reservation. Can you please help me with this? 
 agent: Sure, will you please let me know your name? 
 customer: Myself Justine Wilson. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found under your name in our data base. 
 customer: Ok, no problem. Thank you for checking. 
 agent: Thank you for opting us.
agent: Hello, how may I address you?