customer: Hello. 
 agent: Hello, how may I address you? 
 customer: I am planning to book a flight ticket to ORD from ATL, can you please help me out? 
 agent: Sure, when are you planning to make your trip? 
 customer: Sure, my planned travelling dates are June 01 and June 03. 
 agent: How many connections do you need? 
 customer: Yes, I prefer direct flight. 
 agent: Do you have any other specifications? 
 customer: Yes, I prefer direct flight. 
 agent: May I know your name? 
 customer: Sure, my name is Ronald Hernandez. 
 agent: Ok, please wait for a while. 
 customer: Ok, take your time. 
 agent: Thanks for waiting, there are no flights going on your way at this moment. 
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 agent: Thank you for opting us.
customer: It's ok, thank you for the information.