customer: Hello, Virginia Roberts here. 
 agent: Hello, how can I help you today? 
 customer: Can you please help me in booking my flight ticket from CLT to DTW? 
 agent: Sure, can you please share your journey dates? 
 customer: My planned trip dates are Mar 05-07. 
 agent: Do you have any connection limit? 
 customer: I need a connecting flight. 
 agent: Do you have any class preference? 
 customer: No. 
 agent: Ok, any other requirements to be met? 
 customer: Please make sure that I want to depart in the afternoon and return in the evening. 
 agent: Ok, we found connecting flight 1008 in Southwest Airlines which departs in the afternoon 12 PM and return in the evening 2 AM with fare of 100. Shall I proceed? 
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 agent: Your flight ticket has been confirmed in economy class. 
 customer: Thank you.
customer: Ok, please proceed.