customer: Hi. 
 agent: Hello, how may I assist you now? 
 customer: Can you please help me in cancelling my recent reservation? 
 agent: Yes, may I know your name? 
 customer: Myself Jason Roberts. 
 agent: Please wait. 
 customer: Ok. 
 agent: I am sorry to say, there is no reservation by your name. 
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 agent: Thank you for choosing us.
customer: Thank you for checking.