customer: Hi. 
 agent: Hello. How may I guide you today? 
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 agent: Sure, I will hap you with that. Can you please give me a minute. 
 customer: My name is Steven Phillips. Please check my details. 
 agent: I am sorry to say that there is no reservation found under your name. 
 customer: Ok, no issues. 
 agent: Thank you for contacting us. 
 customer: Thank you for your information.
customer: Can you help me to cancel my reservation?