customer: Hi. 
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 customer: I am Donna Nelson. 
 agent: Can you please tell me how can I assist you? 
 customer: Can you help me in booking from MCO to AUS? 
 agent: Ok, May I know your travel dates? 
 customer: My travelling dates are 04/27 to 04/29. I need a direct flight. 
 agent: Sorry, no tickets found with direct flight for your route. 
 customer: No issue, thank you. 
 agent: Thank you for reaching us.
agent: Hello.