customer: Hello. 
 agent: Hello, how can I aid you for today? 
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 agent: Sure, I will help you with that Steven Garcia. 
 customer: Thank you. 
 agent: I regret to say that Steven Garcia, there is no active reservation with your name to cancel your reservation. 
 customer: Ok no problem, thank you for your services. 
 agent: You are welcome, thank you for reaching us.
customer: I am Steven Garcia. I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?