customer: Hello. Myself Andrew Garcia. 
 agent: Hello, how may I help you? 
 customer: Due to sudden plan in my business.I want to cancel my reservation. 
 agent: Sure Andrew, please wait for a moment. 
 customer: Ok. 
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 customer: Ok, thank you for your information. 
 agent: Thank you for contacting us. You are welcome.
agent: Sorry Andrew, there is no reservation found on your name to cancel your reservation.