customer: Hi. I am Edward Walker. 
 agent: Hello, Please inform me, How may I assist you the day? 
 customer: Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you please help me in cancellation? 
 agent: Sure, I can help you in that cancellation. 
 customer: Thank you. 
 agent: Please allow me a moment to check for the previous reservation in our data base. 
 customer: Sure. 
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 customer: Ok, no issues. Thank you. 
 agent: Thanks for choosing us. wish you a nice day.
agent: We are sorry to inform that, there is no active reservation found on your name.