customer: Hi. 
 agent: Hello. 
 customer: I am Samuel Lopez. 
 agent: How may I guide you? 
 customer: Can you help me in cancelling my recent reservation? 
 agent: Sure, please wait a minute. 
 __ 
 agent: Sorry Samuel, there is no active reservation found under your name. 
 customer: Ok, Not an issue. Thank you. 
 agent: Most welcome.
customer: Sure.