customer: Hi, I am Samantha Perez. 
 agent: Hello Samantha Perez. How may I assist you at this moment? 
 customer: I am planning to book a flight from HOU to reach Charlotte, so please help me in booking a flight. 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: Can you please provide your departure and return dates of travelling? 
 customer: My depart is in morning time on Aug 26th and return is on 28th Aug. 
 agent: Do you have any class preference? 
 customer: No. 
 agent: Do you have any specific timings in departure and arrival? 
 customer: I have already mentioned. 
 agent: Please wait a moment to check the flights. 
 customer: Sure. 
 agent: We regret to inform you that, there are no flights moving to your region with your planned dates of travelling. 
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 agent: Thank you for reaching us, have a great day.
customer: No worries, thank you.