customer: Hello. 
 agent: Hello. How may I guide you today? 
 customer: I am Ryan Davis. I need to change my existing reservation as my plan to go for an historical tour got postponed. Can you please check if my reservation is active or not? If it is active, please change it. 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: Please wait for a minute. 
 customer: Ok. 
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 customer: Ok, not a problem. 
 agent: Thank you for reaching us. 
 customer: Anyways, thanks for the information.
agent: I am sorry to say that there is no reservation found under your name.