customer: Hello. 
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 customer: My name is Daniel Brown and I would like to cancel My reservation. 
 agent: Sure, I am glad to help you in cancellation of your reservation. 
 customer: I am Glad. 
 agent: Please be on hold to check the reservations status with your name in our booking list. 
 customer: Sure. 
 agent: Sorry to say this Daniel Brown, there is no active reservation with your name to cancel your reservation. 
 customer: No problem. Thank you for your time. 
 agent: You are welcome, thank you for choosing us. Hope you have a nice day ahead.
agent: Hello, how can I guide you for today?