customer: Hello. 
 agent: Hello. How may I help you? 
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 agent: I will help you with that please share your name to proceed further? 
 customer: Edward hall here. 
 agent: Please wait for a while. 
 customer: Sure, take your own time. 
 agent: There is no active reservation found under your name to amend it. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for choosing us.
customer: Can you help me to change my recent reservation because my trip dates are got postponed?