customer: Hello. 
 agent: Hello. 
 customer: My name is John Lopez. 
 agent: How may I help you? 
 customer: I would like to cancel my reservation, could you help me out? 
 agent: Sure, please hold on for a moment. 
 customer: Sure, take your time. 
 agent: Sorry Lopez, no reservation found for the given name. 
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 agent: Thank you for reaching us.
customer: That's ok. Thank you for your help.