customer: Hi. 
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 customer: I am Matthew Young. I am planning to attend a Tennis competition in DCA from CLT. Can you find a flight ticket for me? 
 agent: Ok, please mention your trip dates to go. 
 customer: My journey dates are 11/05 to 11/07. 
 agent: Please hold on a moment. 
 customer: Sure. 
 agent: I found a flight-1016 on Frontier airlines with price 100, shall I confirm it? 
 customer: You can reserve it. 
 agent: Ok, ticket has been done with the name Matthew Young. 
 customer: Thank you. 
 agent: Welcome Matthew Young.
agent: Hello. How may I assist you?