customer: Hello. 
 agent: Hello. 
 customer: I am Pamela Hill. 
 agent: Pamela Hill, how may I assist you with today? 
 customer: Can you help me in cancelling my recent reservation? 
 __ 
 customer: Ok. 
 agent: Thank you for your time. I see that there is no active reservation on your name. 
 customer: Its ok, thank you. 
 agent: Thank you for reaching us. Have a great day.
agent: Sure, please allow me a minute.