customer: Hello. 
 agent: Hello. How can I aid you at this moment? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me with that? 
 agent: Sure, I am here to help you in cancelling your reservation. 
 customer: Thank you. 
 agent: Can you please provide your name to check your reservation status? 
 customer: My name is Brian White. 
 agent: Wait a moment please. 
 customer: Sure. 
 __ 
 customer: Yes, please. 
 agent: I have cancelled your reservation successfully. 
 customer: Thank you. 
 agent: Thank you for utilizing our service.
agent: Brian White, I have found your reservation. Would you like me to cancel it?