customer: Hello, I am Mary Jones. 
 agent: Hello, how can I assist you? 
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 agent: Sure, may I know your source code? 
 customer: My source is MSP. 
 agent: Help me with the travelling dates? 
 customer: My depart is on 09/26 and return on 09/28. 
 agent: Please be on hold. 
 customer: OK. 
 agent: We have found a flight in an airline Delta with the flight number 1009. 
 customer: OK, proceed with booking. 
 agent: Your flight ticket has been booked. 
 customer: Thank you for the help. 
 agent: Thank you for choosing us.
customer: I want to attend sports festival with festival in DCA, can you help me with reservation?