customer: Hello, Laura Miller here. 
 agent: Hello, how can I assist you? 
 customer: I need to reserve a ticket from JFK to HOU, can you please help me? 
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 customer: My journey dates are 01/14 to 01/16. 
 agent: Please share your specifications. 
 customer: I need a connecting flight. 
 agent: Is there any requirements? 
 customer: No, please go ahead. 
 agent: We found an Southwest airlines with 0 connections and flight number is 1004. Shall I proceed? 
 customer: Please proceed. 
 agent: Your ticket has been confirmed. 
 customer: Thank you. 
 agent: Thank you for choosing us.
agent: Sure, let me know your travelling dates.