customer: Hello. 
 agent: Hello, how may I aid you today from my end? 
 customer: I am Michel Campbell. I want to meet my grand parents who are staying in JFK. Can you please help me to book a flight from DEN? 
 agent: Sure, I am here to help you out. Please provide me your trip dates. 
 customer: Sure, I want to travel on July 11 and need to return on July 13. 
 agent: Michel Campbell, do you have any requirement? 
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 agent: Sorry Michel Campbell, there is no direct flight in your route. 
 customer: Ok, no issues. Thank you for checking. 
 agent: Ok, thank you for reaching us.
customer: Yes, I need a direct flight.