customer: Hello, I'm Margaret Campbell. 
 agent: Hello, Margaret. How can I assist you today? 
 customer: Due to the bad climatic conditions in the place where I want to go, I would like to cancel my reservation. 
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 customer: Ok sure. 
 agent: Your patience is greatly appreciated. Margaret, I see that there is no reservation found under your name. 
 customer: That's ok, thank you. 
 agent: You are welcome. Thank you for contacting us.
agent: Sure, please allow me a moment to check the details for you.