customer: Hello. 
 agent: Hello, How can I render you today? 
 customer: I am Benjamin Wilson. Can you please cancel my reservation as my friend's wedding has been postponed? 
 agent: Sure, we are here to aid you. 
 customer: Thank you. 
 agent: Please, wait. 
 __ 
 agent: Thanks for your time, there is no reservation found on your name Benjamin Wilson. 
 customer: No problem. Thank you. 
 agent: Thank you for opting us.
customer: Sure.