customer: Hi. 
 agent: Hello. 
 customer: I am Kathleen Parker. 
 agent: How may I help you? 
 customer: Can you please help me in cancelling my recent reservation? 
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 customer: Ok, sure. 
 agent: Thank you for waiting, there is no reservation found for the user name in our back end to cancel it. 
 customer: Ok, fine thank you for checking. 
 agent: You are most welcome and thank you for reaching us, have a nice day.
agent: Sure, I can help you and please be on hold for a moment.