customer: Hi. 
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 customer: I would like to cancel my reservation which was made on the name of Pamela Adams. Can you help me with it? 
 agent: Sure, we are ecstatic to help you. Just wait a moment. I will check the reservation list and let you know. 
 customer: Sure. 
 agent: Thank you for waiting, we found a reservation on your name. Your ticket was cancelled successfully. 
 customer: Ok, thank you. 
 agent: Thank you for opting us.
agent: Hello. How can I amend you now?