customer: Hello. 
 agent: Hello. How may I guide you today? 
 customer: Owing to an emergency, I just need to cancel my recent reservation. Can you please aid me with cancellation? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, Emma Anderson is my name. 
 __ 
 customer: That's Ok, thanks for your service. 
 agent: Thank you for reaching us.
agent: I am sorry to say that there is no reservation found under your name.