customer: Hello. 
 agent: Hello, how may I assist you? 
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 agent: Sure, may I know your planned travel dates please? 
 customer: My travel dates are from June, 18 to June, 20. 
 agent: Would you like to prefer direct flight or connecting flight? 
 customer: I prefer for connecting flight. 
 agent: Do you have any particular time for departing and returning? 
 customer: My return time should be at morning. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: We found UA airline with price 100 and economy class and flight number is 1020 with arrival time is 10 AM and departure time is 22 PM.Shall I proceed for booking? 
 customer: Please proceed. 
 agent: Your booking is done. 
 customer: Thank you. 
 agent: You are welcome.
customer: My name is Mark Robinson. Please help me to book a flight ticket from AUS to IAH.