customer: Hello. 
 agent: Hello, how may I assist you? 
 customer:  I want to cancel my reservation as my project got ramp down. Can you help me with that? 
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 customer: I am David Rodriguez. 
 agent: Sorry, we did not find any active reservation on your name in our records. 
 customer: Ok, no problem. Thanks for the information. 
 agent: Thank you for contacting us.
agent: Sure, I am happy to help you. May I know your good name?