customer: Hi, I am Sandra Garcia. 
 agent: Hello, how can I assist  you? 
 customer: Owing to an emergency I just want to cancel my resent reservation, can you help me in cancellation? 
 agent: Sure, I will help you. Sorry, No reservation found on your name. 
 customer: That's ok. 
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 customer: Thank you.
agent: Thank you for approaching us.