customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: My name is Anthony Scott. Owing to an emergency, I want to cancel my reservation. 
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 customer: Sure. 
 agent: Thanks for waiting. There was no reservation found on your name. 
 customer: No problem, thank you for your help. 
 agent: Thank you for choosing us.
agent: Sure, I will help you. Please wait for a while.