customer: Hi. 
 agent: Hello. How can I assist you today? 
 customer: I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that. 
 agent: Sure, please provide your name for checking the reservation. 
 customer: Myself Dorothy Young. 
 __ 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found under your name. 
 customer: It's ok, thank you for your help. 
 agent: Welcome, have a great day.
agent: Please give me a moment.