customer: Hello. 
 agent: Hello. How may I assist you today? 
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 agent: Sure, may I know your name? 
 customer: My reservation was done under the name Steven Young. 
 agent: Please wait a moment. 
 customer: Sure, take your time. 
 agent: Sorry, there are no active reservations on your name to cancel. 
 customer: Ok, not an issue. Anyways, thank you for the information. 
 agent: Thank you for reaching our service.
customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?