M: Ma'am, come in, please. ,F: Excuse me, are you a manager? ,M: Yes, what can I do for you? ,F: Well, I have received such poor service from your employees this morning. I felt I had to let you know. ,M: I'm sorry, ma'am. Please tell me what happened. ,F: I was asking that woman over there in the black dress where the men section was. And she completely ignored me while continuing to talk on her cellphone. ,M: That's not OK. ,F: There's more, I waited outside the changing room for 10 minutes only to find the person inside was another staff member. ,M: That should never happen. Iâ¦ ,F: I've not finished yet. When I came out of the changing roomï¼a third employee, the lady in red said I looked fat. I was so embarrassed.
(A) M: So, when you came into the changing room, the lady in red said you looked fat? Oh, she ignored the customer! (B) M: I am really sorry, I did not catch that. Would you slow down, please? (C) M: So, when you came out of the changing room, the lady in blue said you looked fat? Oh, she was rude to the customer. (D) M: Really? You mean although the lady in red said you looked fat, you were not so embarrassed? But she wasted the customer's time!
B