customer: Hello. 
 agent: Hello. How can I help you for the day? 
 __ 
 agent: Sure, I am here to help you with this. Please hold for a while. 
 customer: Thank you for the positive response, I will wait. 
 agent: There is no reservation found with your name in our database to cancel it. 
 customer: That is ok, thank you for assisting me. 
 agent: Thank you for reaching us, have a safe journey.
customer: My name is Timothy Baker, can you help me to cancel the reservation I had done a week ago?