customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I need to travel from CLT to IAH, can you help me in doing that? 
 agent: Sure, can you share me your trip dates? 
 customer: My trip dates are Apr 04 to 06. 
 agent: Do you have any connection limit? 
 customer: I need a connecting flight. 
 agent: Is there any other specifications? 
 customer: Please ensure that my return time is in morning. 
 agent: Can I know your name for booking your flight ticket? 
 customer: Nancy Scott here. 
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 customer: Ok, no issues. Thank you for the information. 
 agent: Thank you for reaching us.
agent: Sorry, no flights are available in this route as per your requested dates.