customer: Hello. 
 agent: Hello,. How can I amend you today? 
 customer: The invitation which I got to attend for talk festivity has been postponed, I want you to change my reservation. So, please help me to cancel the reservation with the name of Carol Young. 
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 customer: Ok. 
 agent: Thanks for your time. 
 customer: It's Ok. 
 agent: There is no reservation found on your name. 
 customer: Fine. Thank you for your quick response. 
 agent: Thank you for availing us.
agent: Sure, please wait.