M: Ma'am, come in, please. ,F: Excuse me, are you a manager? ,M: Yes, what can I do for you? ,F: Well, I have received such poor service from your employees this morning. I felt I had to let you know. ,M: I'm sorry, ma'am. Please tell me what happened. ,F: I was asking that woman over there in the black dress where the men section was. And she completely ignored me while continuing to talk on her cellphone. ,M: That's not OK. ,F: There's more, I waited outside the changing room for 10 minutes only to find the person inside was another staff member. ,M: That should never happen. Iâ¦ ,F: I've not finished yet. When I came out of the changing roomï¼a third employee, the lady in red said I looked fat. I was so embarrassed. ,M: Ma'am, I promise you I will speak with them immediately about this. In the mean time, I'll give you 50% off whatever you decide to purchase.
(A) F: Excuse me, could you repeat the question? (B) F: Really? You'll give me 40% off whatever I decide to purchase? Well, I were looking for a manager just to set a discount. (C) F: Really? You promise that you will not speak with them immediately about this? But I were looking for a manager to make a complaint. (D) F: Well, although you make a promise to me, you are not the manager. I were looking for a manager to know the men's section.
A