customer: Hello. 
 agent: Hello. How may I assist you for the day? 
 customer: I would like to cancel my recent reservation, will you help me with that? 
 agent: Ok, please share your name to check with the availability. 
 customer: Myself Benjamin Campbell. 
 agent: Ok, please be on hold for a while. 
 customer: Ok, I will wait. 
 agent: Sorry to inform you, there is no flights available for your journey. Thank you for approaching our agency. 
 customer: Ok, not an issue. 
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 customer: Thank you for your information.
agent: Have a great day ahead.