customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: Owing an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I am here to help you out. Please provide me your name to check the reservation status. 
 customer: My name is Sharon Parker. 
 agent: Please allow me a moment. 
 __ 
 agent: Sorry Sharon Parker, there is no flight reservation on your name in our database. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us Sharon Parker.
customer: Ok, take your time.