customer: Hi. 
 agent: Hello, how can I assist you now? 
 customer: My business trip has been postponed to next month in Orlando. So can you change my flight ticket reservation? 
 agent: Sure, I will help you with that. 
 customer: Ok. 
 __ 
 customer: I am Ronald Davis. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Yes Ronald Davis, your reservation has found so please let me know the travelling dates which your wanted to change. 
 customer: The travel dates are from Jan 10 to Jan 12. 
 agent: Can I have the airport codes of your travelling locations? 
 customer: My airport codes are from BOS to MCO. 
 agent: Do you have any specific preferences to get best flight for you? 
 customer: I need a single connecting flight. The return time would be evening. 
 agent: Ok, please let me know now itself any other specifications too. 
 customer: That is it. 
 agent: Ok Ronald Davis, please wait a moment. 
 customer: Sure. 
 agent: Sorry Ronald Davis, no flight is available to you on your dates. 
 customer: Not a problem. Thank you. 
 agent: Thank you for choosing us, have a good day.
agent: Can I have your good name please to check your reservation status?