customer: Hello,. 
 agent: Hello, how can I help you? 
 customer: I am Gregory Walker. I would like to attend Classical music event in Carnegie Hall at New York, JFK. Can you please reserve my ticket on 10/31? 
 agent: Sure, please share me your return date? 
 customer: I would like to return from New York on 11/02. 
 agent: Kindly mention me your source code? 
 customer: Austin, AUS is my source point. 
 agent: Thanks for your details. Sorry there are no flights with your specifications. 
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 agent: Thank you for reaching us. 
 customer: Thank you for your information.
customer: Ok, no problem.