customer: Hello. Myself Sarah Hall. 
 agent: Hello, how may I guide you? 
 customer: I would like to cancel my recent reservation due to some personal issues, will you help me with that? 
 __ 
 customer: Ok, I will wait for your response. 
 agent: Sorry, there is no reservation found on your name in our database to cancel. 
 customer: Ok, not an issue. 
 agent: Thank you for approaching us. 
 customer: Thank you for your information.
agent: Sure, please wait for a moment.