customer: Hi, John Anderson here. 
 agent: Hello, how may I assist you? 
 customer: I would like to change my recent reservation due to heavy flood in our region. 
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 customer: It's ok. Thank you for your quick response. 
 agent: Thank you for reaching us. Have a good day.
agent: Ok, hold on for a moment please. Sorry to say this John, there are no flight reservation under your name.