customer: Hello. 
 agent: Hello, how can I address you? 
 customer: Please help me to cancel my recent reservation. 
 agent: Sure, please mention your name to cancel your ticket. 
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 agent: We regret to inform you that there is no active reservation found on your name. 
 customer: Thank you for your information. 
 agent: Thank you for choosing our agency.
customer: Jacob Scott.