customer: Hello. 
 agent: Hello, how may I serve you at this moment? 
 customer: Jennifer Rodriguez here. I want to cancel my recent reservation. Can you help me in that? 
 agent: Sure, I will help you. Please wait for a moment. 
 customer: Ok. 
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 customer: OK, not an issue. Thank you for checking. 
 agent: You are welcome, have a nice day.
agent: Sorry, there is no reservation existing on your name.