customer: Hello. 
 agent: Hello. 
 customer: I'm Jack Walker. 
 agent: How can  I assist you at this moment? 
 __ 
 agent: Sure Jack Walker, I will help you with that. 
 customer: Thank you. 
 agent: Please wait a moment to check your reservation status. 
 customer: Sure, take your time. 
 agent: Sorry Jack Walker, no reservation has found under your name to cancel. 
 customer: Ok, no issues. Thank you for checking. 
 agent: Thank you for choosing us, have a good day. 
 customer: You are welcome.
customer: I would like to cancel my reservation which is under my name. Can you please help me with that?