customer: Hello. 
 agent: Hello, What kind of help are you expecting from our side? 
 customer: Please book a flight ticket from PHX to CLT? 
 agent: Sure, we are ecstatic to help you. Can you please forward your journey dates that you wish to travel? 
 customer: My journey dates are Mar 29 and Mar 31. 
 agent: Do you need any flag stop in between journey? 
 customer: I need a connecting flight. 
 agent: May I know your good name please? 
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 agent: Is there any other specifications regarding your journey? 
 customer: No. 
 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: No problem, thank you for your information. 
 agent: Thanks for approaching us.
customer: I am Ashley Edwards.