customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am planning for the trip with my best friend to Phoenix, PHX, so please help me in booking a flight ticket from ORD. 
 agent: Sure, may I know your name? 
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 agent: Ok, could you provide me your travelling dates? 
 customer: My travelling dates are 05/15 and 05/17. 
 agent: Yes, I found  a flight-1004 with delta airlines, can I proceed? 
 customer: Yes, please proceed to book the ticket. 
 agent: Yes, your booking is confirmed. 
 customer: Thank you for your help and quick response. 
 agent: Thank you for contacting us, have a safe journey.
customer: My name is Matthew Gonzalez.