customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I am looking for a flight from BOS to MSP, can you help me? 
 agent: Sure, can you please let me know your trip dates? 
 customer: My travelling dates are 01 to 03 of Nov. 
 agent: Do you have any connection limit preference? 
 customer: I need a connecting flight. 
 agent: Could you help me with your name please? 
 customer: Karen King. 
 agent: Sorry, there is no flight available for the mentioned dates. 
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 agent: Thank you for reaching us.
customer: It's ok, not a problem, thank you.