customer: Hi. 
 agent: Hello, how may I serve you today? 
 customer: Can you please help me in cancelling my recent reservation? 
 agent: Sure, I am here to help you with this. May I know your name please? 
 customer: I am Dennis Wilson. 
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 customer: Ok. 
 agent: Sorry to say, that there is no active reservation found as per your name to cancel it in your database. 
 customer: No issues, thank you. 
 agent: You are welcome.
agent: Ok, wait for a mean while please.