customer: Hello. 
 agent: Hello, how may I serve you at this moment? 
 customer: Ashley Lewis here. Can you please help me in booking a flight ticket from MSP to IAH? 
 agent: Sure, I will help you. Please send your travelling dates. 
 customer: Sure, I would like to travel on 08/12 and return back on 08/14. 
 agent: Please wait for a moment. I will check the availability. There is a connecting flight available with AA airline, shall I book it? 
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 agent: Your booking is done with flight number 1014. Happy journey. 
 customer: Thank you for your service. 
 agent: You are welcome, have a nice day.
customer: Please proceed with booking.