customer: Hi. 
 agent: Hello, how may I help you? 
 __ 
 agent: Sure Gregory, may I know your travelling dates? 
 customer: 12/14 to 12/16. 
 agent: Do you have any requirements regarding price and connections? 
 customer: Price limit is 500 with 1 connection. 
 agent: Thank you for providing information, please give me a moment. Sorry, I have failed to found a flight ticket based on your criteria. Thank you for reaching us, have a nice day. 
 customer: Thank you. 
 agent: Welcome.
customer: Myself Gregory Brown. Please help me in booking ticket from MI-DTW to CA-OAK.