customer: Hello. 
 __ 
 customer: Yes, I need your assistance. Owing to an emergency I had to request for this cancellation. 
 agent: Ok. 
 customer: Can you please cancel my recent reservation? 
 agent: May I know your name? 
 customer: My name is Daniel Adams. 
 agent: I regret, no reservation exists by name Daniel Adams for cancellation. 
 customer: Ok, not a problem. 
 agent: Thanks. 
 customer: Thanks for your service.
agent: Hello,. Do you need any assistance?