customer: Hello. 
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 customer: I am Andrew Gonzalez, want to cancel my ticket due to some personal reason. Can you please help me? 
 agent: Sure, please wait for a while. 
 customer: Ok. 
 agent: Sorry, there is no active reservation found with your name in our records. 
 customer: That's fine, thank you so much. 
 agent: Most welcome.
agent: Hello, how may I help you?