customer: Hello. 
 agent: Hello. 
 __ 
 agent: How may I help you? 
 customer: I am looking to make a flight ticket from AUS to MSP. Can you please assist me? 
 agent: May I know your trip dates? 
 customer: My travelling dates are 03/14 and 03/16. 
 agent: There is a flight with flight number 1013 with price is 300, can I proceed? 
 customer: Ok, please go ahead with ticket booking. 
 agent: Your booking is done in UA airlines. 
 customer: Thank you for helping me. 
 agent: Thank you for contacting us. 
 customer: You are welcome.
customer: I am Amy Taylor.