customer: Hello. I am Sarah Thomas. 
 agent: Hello, how can I help you today? 
 customer: I want to cancel my recent reservation due to sudden demise of my uncle. Could you please help me? 
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 customer: Sure. 
 agent: Sorry to say that, no reservation was found with your name. 
 customer: Ok, no worries. Thank you. 
 agent: Thank you for opting us.
agent: Sure, please wait for a moment.