customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: Can you help me to book a flight from DCA to MSP? 
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 customer: My travelling dates are May 26 and 28. 
 agent: May I know your name please? 
 customer: My name is Ronald Edwards. 
 agent: Do you have any requirements? 
 customer: I prefer connecting flight. 
 agent: There is a connecting flight in Delta airline, can I book it? 
 customer: Please go ahead with booking. 
 agent: Your ticket has been booked with flight number 1012. 
 customer: Thank you. 
 agent: Thank you for approaching us.
agent: Sure, can I know the travel dates please?