customer: Hello. 
 agent: Hello. 
 customer: My name is Michelle Allen. 
 agent: How may I help you today? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me in cancel reservation? 
 agent: Sure, please wait for a moment. 
 customer: Sure. 
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 customer: Ok, no problem. Thank you. 
 agent: Thank you for reaching us.
agent: Sorry, there is no reservation found basis on your details.