customer: Hello. I am Laura Garcia. 
 agent: Hello. How can I assist you today? 
 customer: I want to travel from MSP to PHX. Can you help me to book a flight ticket? 
 agent: Sure, I am gleeful to help you. May I know your travel dates please? 
 customer: I want to travel on 01/06 and 01/08. 
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 customer: Ok, take your time. 
 agent: Thank you for waiting. Here, there is a connecting flight available and airfare is about 200. Shall I proceed? 
 customer: Proceed to booking. 
 agent: Your ticket has been booked for the flight 1019 in Delta airlines. 
 customer: Thank you for your help. 
 agent: Thank you for opting our agency.
agent: Ok, please wait for a while.