customer: Hello. 
 agent: Hello. 
 customer: I am Shirley Harris. 
 agent: Shirley, how can I assist you today? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I am here to help you. 
 customer: Ok. 
 agent: Hold on for a moment. Let me check. 
 customer: Ok, take your time. 
 __ 
 customer: That's ok. Anyways, thank you for your help. 
 agent: Welcome, thank you for choosing us. Have a great day.
agent: Sorry Harris, there are no flights reserved on your given name.