customer: Hello. 
 agent: Hello, how may I be your helping hand? 
 customer: Can you please help me in reserving my flight from CLT to reach JFK? 
 agent: Sure, may I know your good name, please? 
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 agent: On which dates are you going to travel? 
 customer: My planned travel dates are May 20th and May 22nd. 
 agent: Do you have any preferences? 
 customer: I don't have any other preferences. 
 agent: Wait a minute. 
 customer: Ok, sure. 
 agent: We found a flight of Spirit airline, flight number 1009 with the fare of 100 and with 2 connections. Can I proceed? 
 customer: Sorry, I need a direct flight. 
 agent: Ok, wait a minute let check the direct flight. 
 customer: Ok, sure. 
 agent: We found a direct flight on United airline, flight number 1020 and price is 200. 
 customer: Ok, please confirm it. 
 agent: Your ticket has been booked. 
 customer: Thanks for the great service. 
 agent: Thank you for approaching us. Have a nice day.
customer: Sure, my good name is Margaret Lewis.