customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am John Rodriguez, can you help me to cancel my ticket? 
 agent: Sure, hold on for a moment. 
 customer: Take your time. 
 agent: Sorry John, there are no flights reserved on your name. 
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 agent: Welcome. Thank you for choosing us. 
 customer: You are welcome.
customer: No issues. Thank you for checking.