customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I want to celebrate my birthday at EWR. Can you please help me to book a flight from AUS? 
 agent: Ok, please can I know your dates of your journey to book a ticket? 
 customer: Sure, I want to depart on Oct 31 and intend to return on Nov 2. 
 agent: Ok, please can I know the connection limit you prefer? 
 customer: I need a direct flight. 
 agent: Ok, please can I know your departure time and arrival you planned? 
 customer: I do not have specific depart and arrival timings. 
 agent: To book a ticket may I know your name? 
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 agent: Thank you for sharing, please wait a moment. 
 customer: Sure. 
 agent: Yes, there is a direct flight available at you location and the airfare is 200. Can I book a flight 1022? 
 customer: Ok, please book. 
 agent: Ok, the ticket is booked and the airlines is Southwest. 
 customer: Thank you. 
 agent: Thank you for choosing our agency.
customer: Sure, Angela Allen here.