customer: Hello. I am Carol Evans. 
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 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I will help you with that, please hold on for a moment to check your reservation status. 
 customer: Ok, take your time. 
 agent: Evans, I did not find any reservation with your name in my database. 
 customer: That's ok. Anyways, thank you for your help. 
 agent: It's my pleasure, have a nice day.
agent: Hello. Evans, how may I aid you today?