customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Can you please assist me to make a flight reservation from JFK to MSP to meet my school friends? 
 agent: Sure, can you give me your trip dates? 
 customer: I have planned to travel on Apr 23rd and return on Apr 25th. 
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 customer: I prefer one connection limit. 
 agent: Are there any other preferences? 
 customer: I like normal cost airlines. 
 agent: Are there any class preferences? 
 customer: I am ok with any class. 
 agent: May I know your name? 
 customer: Myself Christopher Mitchell. 
 agent: Connecting flight number 1021 with price 100 in economy class is available. Is it ok for you? 
 customer: Ok, please book this ticket for me. 
 agent: Ok, your ticket has been booked for Delta Airlines. 
 customer: Thank you. 
 agent: Thank you for reaching us.
agent: Do you need any connections?