customer: Hello. 
 agent: Hello, How can I help you? 
 customer: Please book a flight ticket from IAD to LAX? 
 agent: Sure, may I know your travelling dates? 
 customer: My journey dates are Dec 19 and Dec 21. 
 agent: Do you have any connection limit? 
 customer: I prefer a connecting flight. 
 agent: Any other preferences? 
 customer: I would like to travel in normal cost airline. 
 agent: May I know your name? 
 customer: I am Betty Martinez. 
 agent: You have a connecting flight 1016 in Hawaiian airlines and price 100, Shall I proceed? 
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 agent: Your ticket has been reserved. 
 customer: Thank you for your help. 
 agent: Thank you.
customer: Go ahead.