customer: Hello, I am Barbara Adams. 
 agent: Hello, how may I help you today? 
 customer: I need to fly Phoenix, could you please help me in booking my flight ticket from CLT to PHX? 
 agent: Sure, may I know your travel dates? 
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 agent: Do you need a connection in between your journey? 
 customer: I need a connecting flight. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Sorry, there were no flights found on your route. 
 customer: Ok, no issues. Thank you for your service. 
 agent: Thank you for reaching us.
customer: My planned trip dates are 12/16 and 12/18.