customer: Hello. 
 agent: Hello. How may I assist you now? 
 customer: Can you please help me to book a flight ticket from ORD to OAK? 
 agent: Sure, I am glad to help you with that. Can you please provide your itinerary dates of travelling? 
 customer: My travelling dates are Dec 19 to Dec 21. 
 agent: Can I know your name to book the flight ticket? 
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 agent: Do you have any connection limit? 
 customer: I need a single connection of flight. 
 agent: Any other preferences do you have? 
 customer: No. 
 agent: Please be on hold to check the flights. 
 customer: Ok. 
 agent: I have found a business class flight for your journey having with the ticket fare of 900 provided by Delta airlines. Are you ok with this flight? 
 customer: Ok, please proceed to book. 
 agent: Ok, your ticket has been confirmed in flight number 1028. 
 customer: Thank you. 
 agent: Thank you for reaching to our services, hope you have a safe journey.
customer: Larry Thompson.