customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: Owing to an emergency I want to cancel my reservation, can you help me? 
 agent: Sure, may I know your name? 
 customer: I am Carolyn Williams. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found on your name. 
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 agent: Thank you for choosing us.
customer: No problem, thanks for checking.