customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I am looking for a flight from CLT to HOU, can you help me out? 
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 customer: My trip dates are from Feb 18th till Feb 20th. 
 agent: May I know the name to reserve the ticket? 
 customer: Myself Brenda Thompson. 
 agent: Do you have any specifications? 
 customer: I need a business class flight. 
 agent: May I know about the connection limit? 
 customer: I am looking for a connecting flight. 
 agent: Here, there are no flights available for your desired intent. 
 customer: That's ok, not an issue. Thank you. 
 agent: Thank you for reaching us.
agent: Sure, may I know the planned travel dates?