customer: Hello, I am Virginia Walker. 
 agent: Hello, how may I be your helping hand today? 
 customer: I want to cancel my recent reservation due to some issues, can you please help me with that? 
 agent: Sure, I can cancel your reservation right now. Please wait for a moment. 
 customer: Ok. 
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 customer: Ok, no issues. Thanks for your information. 
 agent: Thanks for approaching us, have a great day.
agent: Thanks for your time. Unfortunately, there is no reservation found on your name.