customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I'm Nicholas Robinson. I am planning to attend music concert at DFW, can you please help me with booking a flight ticket from HOU? 
 agent: Sure, may I know your journey dates please? 
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 agent: Please wait for a minute. 
 customer: Ok, but please make sure that the connection limit is 1. 
 agent: I found a flight in Southwest airlines with price 200. Shall I book the ticket? 
 customer: Yes, please proceed with the booking. 
 agent: Your ticket is confirmed and the flight number is 1004. 
 customer: I appreciate your help, thank you. 
 agent: Thank you for choosing us.
customer: Sure, I would like to take off on 02/07 and return back on 02/09.