customer: Hi. 
 agent: Hello. 
 customer: I am Kathleen Phillips here. 
 agent: How may I assist you? 
 customer: I want to reserve my ticket from CLT to MSP, can you please help me in this? 
 agent: Sure, I will help you out with that. May I know your travel dates to proceed further? 
 customer: Ok, my preferable dates of journey are from 09/07 to 09/09. 
 agent: Ok, please be on hold. 
 customer: Sure, I will wait. 
 __ 
 customer: Ok, please go ahead with this ticket booking. 
 agent: Ok, your ticket is confirmed with the flight-1024. 
 customer: Thank you for your help in booking my ticket. 
 agent: Thank you reaching us.
agent: There is connecting flight from Hawaiian airlines with a fare of 100, shall I proceed with booking?