customer: Hi, I am Jack Lewis. 
 agent: Hello, how may I aid you? 
 customer: Owing an emergence, I want to cancel my recent reservation. 
 agent: Sure, I will help you. 
 customer: Can you please help me with it? 
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 customer: Ok. 
 agent: Thanks for your time. There is no active reservation found in your name to cancel. 
 customer: No problem, thanks for the information. 
 agent: Thank you for availing us.
agent: Please wait for a while.