customer: Hi. 
 agent: Hello, how may I guide you today? 
 customer: I decided to cancel my ticket as my music live concert got cancelled. So, please cancel my ticket. 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Can I have your name to trace your details? 
 customer: I am George Martinez. 
 agent: Ok, please give me a minute George Martinez. 
 customer: Sure. 
 agent: Thank you for waiting, there was no reservation found on your name in our database. 
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 agent: Thank you for opting us.
customer: Ok, Thanks for the response.