customer: Hi, I am Lisa Baker. 
 agent: Hello, how can I serve you today? 
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 agent: Sure, may I know your planned travel dates? Please share me your source point. 
 customer: Sure, my planned dates are on 05/16 to 05/18. My source point is CA - OAK. 
 agent: Sorry to say that, no flights were found with your given details. 
 customer: No problem, thanks for your support. 
 agent: Thank you for reaching us.
customer: I planned to participate in a Horse racing held at New York, NY - EWR, so I need to book a direct flight.