customer: Hello, I am Nicholas Davis. 
 agent: Hello, how can I help you today? 
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 agent: Sure, please be on hold. 
 customer: Ok. 
 agent: Thanks for holding on, there is no active reservation on your given name. 
 customer: No problem, thanks for your information. 
 agent: Thank you for connecting with us.
customer: Owing to an emergency I want to cancel my recent reservation, can you please help me with this?