customer: Hello. 
 agent: Hello, how can I assist you for the day? 
 customer: I am Sharon Campbell. I want to cancel my recent reservation due to heavy rain fall. Can you please help me with this? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Sorry, we found no reservation on your given name. 
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 agent: Thank you for reaching us.
customer: Not an issue, thanks for your information.