customer: Hi. 
 agent: Hello, how may I be of your helping hand today? 
 customer: I need to book a flight ticket from IAD to OAK to enjoy Innovation festivals. 
 agent: Sure, we are here to help you. When you are planning to make your journey? 
 customer: Sure, my journey dates are Dec 11 and Dec 13. 
 agent: In which class you prefer to travel? 
 customer: I am comfortable with any class. 
 agent: May I know your name please? 
 customer: Sure, Kenneth Collins here. 
 agent: Is there any specifications do you need in your journey? 
 customer: I would prefer return time at afternoon. And I prefer maximum 1 connection in between journey. 
 agent: Ok, please be on hold. 
 customer: Sure. 
 agent: We found a connecting flight with Frontier airlines, flight number 1018, price is 200 in economy class. And your return flight time is 19:00 Hours. Shall I proceed? 
 customer: Yes, you can. 
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 customer: Thank you for your kind service. 
 agent: Thank you for reaching us.
agent: Your ticket has been reserved successfully.