customer: Hello. 
 agent: Hello, how can I assist you? 
 __ 
 agent: Sure, May I know your name? 
 customer: My name is Donna Adams. 
 agent: Ok, please give me a minute. 
 customer: Sure. 
 agent: Thank you for waiting, we did not find any reservation on your name to cancel it. 
 customer: Ok, no problem. Thanks for your information. 
 agent: Thank you for choosing us.
customer: Due to my wife is sick I need to cancel my recent reservation. Can you please help me in that?