customer: Hello. Myself Elizabeth White. 
 agent: Hello, how can I aid you right now? 
 customer: For some issues I want to cancel my reservation, can you please help me? 
 agent: Definitely, I am beatific to help you. 
 customer: Thanks. 
 agent: Sorry, there is no reservation matching with your name in our portal to cancel further. 
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 agent: You are welcome.
customer: It's ok. Thank you for the information.