customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: I want to cancel my recent reservation due to cancel of my seminar. Could you please help me? 
 agent: Sure, can you please share your name? 
 customer: I am Pamela Mitchell. 
 agent: Ok, please be on hold. 
 customer: Sure. 
 __ 
 customer: No worries, thank you for the information. 
 agent: Thank you for choosing us.
agent: Sorry, there is no reservation on your name in our database.