customer: Hello. 
 agent: Hello, By what way can I help you out? 
 customer: Can you please reserve me  a flight ticket from AUS to ORD? 
 agent: Sure, can you please mention your departure and arrival dates of your journey? 
 customer: I will fly on Jan 12 and return on Jan 14. 
 agent: Do you prefer any lay by in between journey? 
 customer: I need a lay by in between my journey. 
 agent: Is there any other specifications regarding your journey? 
 customer: No. 
 agent: Ok, please wait a moment. let me search a flight for you. 
 customer: Sure. 
 agent: We have found a connected flight with Southwest airlines, flight number 1016 and the fare of 100. Would you like me to book the ticket? 
 customer: Please proceed. 
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 customer: I am Dennis Baker. 
 agent: Ok, A ticket has been processed successfully with the name of Dennis Baker. 
 customer: Thank you. 
 agent: Thank you for your presence. We hope to serve you again.
agent: Sure, for that I need to know your name. Can you please provide me?