customer: Hello. 
 agent: Hello. How can I guide you? 
 customer: My name is Pamela Brown. 
 agent: Yes, Brown. 
 customer: Please check if my ticket is refundable or not, due to some financial issues are going in my family, I would like to cancel my outing. Can you help me in cancelling my ticket? 
 agent: So sad to hear. I will try my best to help you. 
 customer: Thank you. 
 agent: Yes, your ticket is refundable. Please give me a moment I will come back with full details. 
 customer: Ok, I will wait for your information. 
 agent: I have checked with your name in my data base but I didn't find any reservation under your name. 
 customer: Please recheck it once, it's very important for me. 
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 customer: Ok, thanks a lot for giving me clarification regarding this issue. I will confirm it again with my family whether they have cancelled the ticket previously. 
 agent: Ok, thank you for reaching us. Keep connecting with us. 
 customer: You are welcome.
agent: I have rechecked it again. Sorry to say, no reservation found with your name.