customer: Hi. 
 agent: Hello, how can I help you? 
 customer: My name is Virginia Smith, can you please help me to cancel my reservation? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: There is no reservation on your name in our database. 
 __ 
 agent: Thank you for opting us.
customer: No problem. Thank you so much.