customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Can you please make a reservation between DCA and DTW for my business trip? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Can you share me your travelling dates? 
 customer: My departure is on Dec 23 and please book my return ticket on Dec 25. 
 agent: May I know your name? 
 customer: sure, my name is Andrew Hill. 
 agent: Do you have any other specifications? 
 customer: No. 
 __ 
 customer: Sure, take your time. 
 agent: We found American airlines with connecting flight and number 1024 fare of 100, Shall I proceed for booking? 
 customer: I am ok with this flight, you can proceed with booking now. 
 agent: Your ticket has been confirmed. 
 customer: Thank you for your assistance. 
 agent: Thanks for approaching us.
agent: Ok, wait for some time.