customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I would like to visit New York to meet my parents after a long gap, please help me in booking a ticket. 
 agent: Ok, I am here to help you. Can you please let me know your travelling dates? 
 customer: Sure, my travelling dates are 04/29 and 05/01. 
 agent: Please mention your travelling airport codes? 
 customer: My nearest airport codes are OAK and EWR. 
 agent: There is a flight ticket with 1005 as flight number and connection limit is 1. 
 customer: Ok, please book my ticket with the name Rachel Nelson. 
 agent: Ok, your ticket is confirmed. 
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 agent: Thank you for reaching us.
customer: Thank you for your service.