customer: Hello. 
 agent: Hello,. How can I render you today? 
 customer: As the meeting which I scheduled to attend got postponed due to bad weather, I want you to change my reservation. 
 agent: Ok. 
 customer: Can you please help me? 
 agent: Sure, we are here to aid you. 
 customer: Thank you. 
 agent: Let me know your name to check with the reservation. 
 customer: I am Kimberly Miller. 
 agent: Thanks for your name. Please, stay online. 
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 agent: Thanks for your time, there is no reservation found on your name Kimberly Miller. 
 customer: It's ok, thank you for your information. 
 agent: Thank you for opting us.
customer: Sure.