customer: Hello. 
 agent: Hello. 
 __ 
 agent: How may I help you today? 
 customer: Due to some personal issues, I would like to cancel my reservation. Can you help me? 
 agent: Sure, I am here to help you with that. Please wait for a minute. 
 customer: Ok, take your time. 
 agent: Sorry for the inconvenience, there is no reservation found on your name in our database. 
 customer: Its ok, no issues. Thank you for the information. 
 agent: Thank you for choosing us.
customer: My name is Patrick Walker.