customer: Hi. 
 agent: Hello, how can I help you? 
 customer: Could you please cancel my recent reservation? 
 agent: Sure, we are glad to help you. Can I have your good name? 
 customer: I am Rebecca Perez. 
 agent: Sorry, there is no active reservation on your name in our records. 
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 agent: Thank you for availing us.
customer: Not a problem, thank you for the information.