customer: Hello. 
 agent: Hello, do you need any help from us? 
 __ 
 agent: Sure, I am happy to help you. Could I have your name please? 
 customer: My name is George Perez. 
 agent: Sorry, there is no reservation matching with your name in our portal to cancel further. 
 customer: It's ok, no issues. Thank you for the information. 
 agent: Thank you for consulting us, have a great day.
customer: I need to cancel my reservation. Do you provide cancellation services?