customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I want to go to LAX from LGA, so please help me to book a flight ticket. 
 agent: Sure, may I know your travelling dates? 
 customer: My travelling dates are 06/08 and 06/10. 
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 customer: My name is Linda Collins. 
 agent: Sorry, no flight's found on your details. 
 customer: Its ok, thank you for the information. 
 agent: Thank you for contacting us. 
 customer: You are welcome.
agent: Ok, wait for a minute. May I know your name?