customer: Hello, I am Scott Garcia. 
 agent: Hello, how can I help you? 
 customer: As my plan for visiting Denver was cancelled, So I want to cancel my  recent reservation. Would you please help me out? 
 agent: Sure, I am happy to help you. Please be on hold, I will check the status and revert you. 
 customer: Sure. 
 agent: Thank you for your time, There is no reservation found on your name. 
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 agent: Thank you for contacting us.
customer: No problem, thank you for the information.