customer: Hello. 
 agent: Hello. 
 customer: Gregory Jackson here. 
 agent: How may I assist you today? 
 customer: I want to travel from Washington to New York for attending a Seminar. Can you please help me for booking the flight ticket? 
 agent: Sure, I am here to help you with that. Can I know your travelling dates? 
 customer: My travelling dates are from 01/28 to 01/30. 
 agent: Please wait for a minute. 
 customer: Ok. 
 agent: Ok, may I know your airport codes? 
 customer: My airport codes are from DCA to JFK. 
 agent: Wait for a minute. 
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 agent: The Southwest airlines having a connection limit 1. Can I proceed with the booking? 
 customer: Please proceed for booking the flight ticket. 
 agent: Yes, your ticket is reserved with the flight number 1013. 
 customer: Thanks for helping me. 
 agent: Thank you for reaching us. Have a safe journey.
customer: Ok, I will wait.