customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Cynthia Thomas, want to travel from EWR to PHL. Will you please help me in booking my ticket? 
 agent: Sure, I'll help you. Please provide your dates. 
 customer: My dates will be from 07/15 to 07/17. 
 agent: I got a flight for you with 1 connection and price is 300. 
 customer: That's great, please proceed with the booking. Can you give me a 100 rupees discount? 
 agent: Sorry, in our agency we don't give any discount. 
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 agent: Most welcome.
customer: It's ok, no issue. Thank you for your help.