customer: Hi. 
 agent: Hello. How may I support you today? 
 customer: I am Brenda Carter. Due to emergency I need to cancel my recent reservation, Can you please help me with that? 
 agent: Sure. Please wait a moment I will check the reservation list. 
 customer: Sure. 
 agent: Thank you for waiting, we didn't found any reservation by your name. 
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 agent: Thank you for choosing us. 
 customer: Thanks for your information.
customer: Ok, no problem.