customer: Hello. 
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 customer: I want to cancel my reservation due to sudden change in weather condition, can you assist me? 
 agent: Sure, will you please let me know your name? 
 customer: Jack Parker. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found active under your name. 
 customer: No problem, thank you for searching. 
 agent: Thank you for choosing us.
agent: Hello, how may I serve you?