customer: Hello. 
 agent: Hello, how can I help you today? 
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 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: May I know your good name to proceed further? 
 customer: My name is Edward Brown. 
 agent: Please give me a minute. 
 customer: Sure. 
 agent: Thanks for being patient, there is no active reservation found on your name to cancel. 
 customer: Not an issue, thank you. 
 agent: Thank you for reaching us.
customer: Owing to an emergency, I want to cancel my recent reservation.