customer: Hi. 
 agent: Hello,. How can I be at your service? 
 __ 
 agent: Sure, we are here to assist you. 
 customer: Ok. 
 agent: Please be on hold for a second. 
 customer: Sure. 
 agent: Thanks for holding on, we found a reservation in your name and that has been cancelled successfully. 
 customer: Thank you. 
 agent: Thanks for approaching us, your amount will be credited to your account.
customer: I am Anthony Miller and help me to cancel the reservation, as my visa got rejected to go for a holidays vacation.