customer: Hi. I am Christine Parker. 
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 customer: Would it be possible to cancel my recent reservation? 
 agent: Yes, It is possible. 
 customer: Thanks. 
 agent: Please stay online, I will check the previous list and revert to you. 
 customer: Sure. 
 agent: There is a reservation found on your name, Are you shall I proceed for cancellation? 
 customer: Yes. 
 agent: Your ticket has been cancelled. 
 customer: Thanks for your help. 
 agent: My pleasure.
agent: Hello, how may I guide you at this moment?