customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 customer: Due to my ill health, I would like to cancel my recent reservation. Please help me out. 
 agent: Sure, I am happy to help you with that. 
 customer: Thank you. 
 __ 
 customer: My name is Stephanie Allen. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Sorry Stephanie Allen, no reservation has found under your name to cancel. 
 customer: Ok, thank you for your information. 
 agent: Thank you for choosing us, have a good day.
agent: Can I have your name please for checking your reservation?