customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: I am looking to cancel my recent reservation, can you please help me to do that? 
 agent: Sure, I will help you. 
 __ 
 agent: May I konw your name? 
 customer: My name is Rachel Moore. 
 agent: Sorry, no reservation found on your name. 
 customer: It's ok, thank you for checking for my ticket reservation. 
 agent: Welcome, have a nice day.
customer: Thank you.