customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Due to some urgent meeting, I am planning to cancel my recent reservation. Can you please help me for this? 
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 customer: Thank you. 
 agent: Can you please share me your name? 
 customer: Myself Lisa Moore. 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
 customer: Not a big deal, anyhow thank you very much for your kind information. 
 agent: Thank you for reaching us, have a nice day.
agent: Sure, I am here to help you with that.