customer: Hi. 
 agent: Hello. 
 customer: I am Lisa Mitchell here. 
 __ 
 customer: I want to reserve my ticket from IAH to DCA, can you please help me? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Could you please share your planned journey dates? 
 customer: Sure, my planned dates of journey are from 09/21 to 09/23. 
 agent: Do you prefer a lay by in between your journey? 
 customer: Yes, I need a connecting flight. 
 agent: Thank you for sharing the details, wait for a minute. 
 customer: Sure, take your time. 
 agent: Thank you for waiting, there is a flight available  with fare 100 and single connection in AA airline having 1010 as flight number. Shall I confirm it? 
 customer: Ok, please book it. 
 agent: Your reservation has been confirmed in economy class. 
 customer: Thank you for your help in booking my ticket. 
 agent: Thank you for reaching us.
agent: How may I help you?