customer: Hello. 
 agent: Hello. How may I aid you? 
 customer: My name is William Lopez. Actually, I booked a ticket to NYC for a music concert but due to bad weather the trip is cancelled. 
 agent: Ok, so would you like me to change your existing reservation? 
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 agent: Ok, please hold on for a moment. 
 customer: Sure, take your time. 
 agent: Sorry, I could not find any ticket booked with your name. 
 customer: That's ok. Thank you for your time. 
 agent: Thank you, have a great day.
customer: Yes, help me out.