customer: Hello. 
 agent: Hello, kindly mention your name. 
 customer: Sure, Kenneth Brown is my name. 
 __ 
 customer: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this? 
 agent: Sure, please wait for a moment to check with the status of your reservation. 
 customer: Sure. 
 agent: Thanks for your time, there was no reservation found on your name. 
 customer: Ok. Thank you for your service. 
 agent: Thank you for opting us.
agent: Ok, how can I amend you today?