customer: Hello. I am Gregory Lopez. 
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 customer: Can you please help me to cancel my recent reservation? 
 agent: Sure, let me check the reservation list and revert you. 
 customer: Sure. 
 agent: We did not find any reservation by the name you provided. 
 customer: That's ok, not a problem. Thanks for your information. 
 agent: Thank you for consulting us.
agent: Hello, how may I be there at your service?