customer: Hello. 
 agent: Hello, how may I support you? 
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 agent: Sure, let me check the status and revert you. May I know your name? 
 customer: My name is Justin Garcia. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: We could not find any reservation on your name. 
 customer: That's ok. 
 agent: Thank you for opting us. 
 customer: Thanks for your kind information.
customer: I want to cancel my reservation, due to the heavy rainfall from a couple of days.