customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: I would like to cancel my recent reservation, can you help me in that? 
 agent: Sure, I am glad to solve your concern in cancelling the flight ticket. May I know your name to check the reservation status on your name in our database? 
 customer: Sure, myself Joseph Scott. 
 agent: Joseph Scott, please allow me a moment. 
 customer: Sure, I will wait for your response. 
 __ 
 customer: That's ok, no problem. Thank you for the information. 
 agent: Thank you for reaching us.
agent: Sorry Joseph Scott, I can't help you in canceling the flight ticket because I didn't find any active reservation on your name in our reservation list.