customer: Hi. 
 agent: Hello. How may I serve you? 
 customer: I need to cancel my reservation right now because I am unable to reach airport due to an accident happened. 
 agent: Ok. 
 customer: So, please help me with this. 
 agent: Sure, I will help you. Let me know your name. 
 customer: Thank you. My name is Thomas Hall. 
 __ 
 customer: OK. 
 agent: Thanks for waiting. There is no reservation found on your name. 
 customer: Ok, no problem. Thanks for the information. 
 agent: Thank you.
agent: Please, wait.