customer: Hi. 
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 customer: I want to cancel my reservation, can you help me with that? 
 agent: Sure, I am here to help you with your concern. 
 customer: Thank you for accepting my bid request. 
 agent: May I know your name please to check your reservation status? 
 customer: Sure, Robert Carter here. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Robert Carter, no reservation has been found on your name in our database. 
 customer: Ok, thank you. 
 agent: Thank you for choosing us.
agent: Hello. How may I assist you?