M: Lost and found. How can I help you? ,F: I'm ringing because I lost my bag yesterday. ,M: I see. Well, we received 8 bags yesterday. What color is it? ,F: It's black. ,M: Em, I've got 3 bags here. Can you give me some more information? ,F: It's quite large. I wear it over my shoulder. It's got a zip on the front and there's a pocket on the side for a mobile phone. ,M: Is there anything in it? ,F: Yes. There's an address book and some keys. Oh, and hissy the snake. ,M: There's a snake in your bag? ,F: Don't worry, it's made of plastic.It belongs to my little son. ,M: Right. Well, I think we have your bag here.
(A) F: I didn’t hear you. Please could you tell me again? (B) F: Really? You think you don't have my bag here? Oh, a toy is in my bag! (C) F: Okay. My bag isn't made of plastic and there are some snacks in my bag. (D) F: Oh, thank you very much. There is a toy in my bag. I need to find it.
D