customer: Hi. 
 agent: Hello. How may I help you? 
 customer: Due to snowstorm at my location, I want to quit my trip. Can you please cancel my recent reservation? 
 agent: Sure. May I know your name please? 
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 agent: Wait for a moment please. 
 customer: Sure, I'll wait for your response. 
 agent: Thanks for your time. I have searched online but I could not find your flight reservation to cancel it. 
 customer: Oh! My assistant might have cancelled it already. Thank you anyways. 
 agent: Thank you.
customer: Sure, my name is Emily Nelson.