customer: Hi. 
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 customer: I would like to cancel my reservation due to sudden demise of my uncle. Please help me with it. 
 agent: Sure, let me know your name to cancel your reservation? 
 customer: Reservation was done by the name George White. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, no reservation found with name George White. 
 customer: Ok, thanks for your response. 
 agent: Thanks for availing us.
agent: Hello, how may I assist you?