customer: Hi. 
 agent: Hello, how may I assist you today? 
 customer: Could you please cancel my recent reservation due to my health issue? 
 agent: Sure, may I know your name for the cancellation process? 
 customer: My name is Janet Anderson. 
 agent: Thank you, please hold for a while. 
 customer: Sure. 
 agent: Sorry, we couldn't find a reservation on your name to cancel. 
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 agent: Welcome, thank you for reaching us.
customer: Not an issue, thank you for the information.