customer: Hello, I am Dorothy Taylor. 
 agent: Hello. How can I serve you? 
 customer: Will you be my helping hand in changing my reservation as the food festival which I want to attend got postponed? 
 agent: Sure. Give me a minute. 
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 agent: Thanks for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: It's ok, thank you for your information. 
 agent: Thank you for choosing us.
customer: Ok.