customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I need to change my recent reservation due to some issues, can you help me in doing that? 
 agent: May I know your name please to check the status of your reservation? 
 customer: I am William Gonzalez. 
 agent: Thank you. Please stay online for a while, I will check your reservation status and let you know. 
 customer: Sure, take your time. 
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 customer: Ok, no issues. Thank you for checking. 
 agent: Thank you for reaching us.
agent: Sorry, there is no reservation matching with your name in our portal to make changes further.