customer: Hello, I am Michael Johnson. 
 agent: Hello, How can I help you? 
 customer: I need to visit New York, NY - JFK on 07/18 to submit my certificates in college. Can you book a flight ticket? 
 agent: Sure, Can you provide your complete journey details please? 
 customer: My source point is New York, NY - LGA and I need to return on 07/20. 
 agent: Thanks for the details, please wait for a minute. 
 customer: Sure. 
 agent: Thanks for waiting. We are happy to inform you that, we found an Hawaiian airline flight, with flight number 1012, having 1 connection, with a fare amount of 100. Shall I proceed for booking? 
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 agent: Ok, your ticket has been booked. 
 customer: Thanks for booking. 
 agent: Thank you for your interest on us. Have a nice day.
customer: Yes, you can proceed with booking.