customer: Hi. 
 agent: Hello. 
 customer: I am Jennifer Mitchell. 
 agent:  Jennifer Mitchell. How can I help you? 
 customer: I have client meeting in my office. So, can you please help me in cancelling my recent reservation? 
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 customer: Ok. 
 agent: Sorry to inform that there is no reservation by the name  Jennifer Mitchell. 
 customer: Ok, thank you for your information. 
 agent: Thank you for contacting us.
agent: Sure Jennifer Mitchell.