customer: Hello. I am Angela Taylor. 
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 customer: Owing to an emergency, I would like to cancel my recent reservation. Can you please help me with that? 
 agent: Ok, please wait I will revert you. 
 customer: Sure. 
 agent:  Sorry, no reservation found on your name. 
 customer: Thank you for your assistance. 
 agent:  Thank you for approaching us.
agent: Hello. How can I help you?