customer: Hello,. 
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 customer: I am Nicole Collins. Owing to an emergency  I want to cancel my recent reservation. 
 agent: Sure, Please wait for a moment. 
 customer: Ok. 
 agent: Thanks for waiting, No reservation found with your name. 
 customer: Ok, no problem . Thank you for the information. 
 agent: Thank you for choosing us, Have a good day.
agent: Hello, How may I help you?