customer: Hi. 
 agent: Hello, how can I help you today? 
 customer: I need to book a flight ticket from LAS to DEN, can you please help me for booking? 
 agent: Sure, let me know your travel dates? 
 customer: I would like to travel on 08/16 to return on 08/18. 
 agent: Could you want to have a break in your journey? 
 customer: Yes, I need a direct flight. 
 agent: Do you have any airline preference? 
 customer: No. 
 agent: Any other requirement to be met? 
 customer: No. 
 agent: May I know your name please? 
 __ 
 agent: We found a direct flight with American Airlines having an economy class seat with flight number 1012, shall I proceed? 
 customer: Ok, proceed for booking. 
 agent: Your booking is reserved. 
 customer: Thanks for your information. 
 agent: Thank you for connecting with us.
customer: Shirley Hall.