customer: Hi. 
 agent: Hello, how can I aid you? 
 customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
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 customer: Amy Hill here. 
 agent: Sorry, there is no active reservation found under your name to cancel. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for reaching us.
agent: Sure, can you please let me know your name to cancel?