customer: Hello, I am Rachel Wright. 
 agent: Hello, how can I be your helping hand? 
 customer: I want to change my existing reservation due to some health issues, can you please help me with that? 
 agent: Sure, I am here to help you. Please wait for a while, I will check your reservation. 
 customer: Sure. 
 agent: Thank you for being patience, there is no reservation found on your name. 
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 agent: Thank you for approaching us.
customer: Ok, not an issue. Thank you for your information.