customer: Hello. 
 agent: Hello, how may I help you? 
 customer: My name is Rachel Jackson. I would like to cancel my reservation, could you help me out? 
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 customer: Sure, take your time. 
 agent: Sorry Rachel, there is no reservation available on your given date. 
 customer: That's ok. Thank you, have a good day. 
 agent: Most welcome.
agent: Sure, please give me a moment to check the records.