customer: Hello. 
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 customer: Ashley Thomas here. I want to cancel my recent reservation. Can you help me for this one? 
 agent: Sure, we are here to help you. Sorry to inform you that there is no active reservation found on your given name. 
 customer: No issues, thank you for your information. 
 agent: Thanks for reaching us, have a nice day.
agent: Hello. How may I assist you today?