customer: Hello. I am Katherine Edwards. 
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 customer: I need to cancel my recent reservation, as my exam scheduled got cancelled. Can you please help me in cancelling? 
 agent: Sure, I am here to help you. Please allow me a few minutes to check the status of your reservation. 
 customer: Ok. 
 agent: Thanks for your time, we are sorry to inform you that no reservation was found on your name to cancel. 
 customer: Ok, no issues. Thank you for your help. 
 agent: Thank you for opting us.
agent: Hello, what services are you seeking from us?