customer: Hello. 
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 customer: I want to cancel my reservation as my project got ramp down. Can you help me with that? 
 agent: Sure, may I know your good name? 
 customer: I am Raymond White. 
 agent: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: No problem, thanks for the information. 
 agent: Thank you for reaching us.
agent: Hello, how may I aid you today?