customer: Hi. 
 agent: Hello. 
 customer: Can you help me to cancel my reservation? 
 agent: Sure, I am here to help you. 
 customer: Good to hear that from you. 
 agent: Can I know your name please? 
 customer: Sure, I am Emily Parker. 
 agent: Ok, wait a moment please. 
 __ 
 agent: Sorry, there is no reservation found on your name. 
 customer: No issues, thank you for your time. 
 agent: Thank you for approaching us.
customer: Sure, please check my reservation details.