customer: Hello. 
 __ 
 customer: I am Michael Brown. I want to cancel my reservation, due to my health issues. So please help me in the cancellation. 
 agent: Sure, I will help you with that. Please wait a while. 
 customer: Sure. 
 agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: Not an issue. Thank you. 
 agent: Thank you for reaching us.
agent: Hello, How exactly I can serve you the best today?