customer: Hello. 
 agent: Hello, how may I assist you? 
 __ 
 agent: Sure, may I know your good name? 
 customer: I have made the reservation on the name Jessica Baker. 
 agent: Please, hold on. 
 customer: Ok. 
 agent: No reservation found on your name. 
 customer: No worries at all, thank you for your help. 
 agent: Thank you for choosing us, have a nice day.
customer: As my trip got cancelled due to heavy rain at my destination, can you please help me with cancelling my reservation?