customer: Hi. I am Robert Moore. 
 agent: Hello, how may I be there for you? 
 customer: I want to book a flight ticket from TX-AUS to TX-HOU. Can you help me? 
 agent: Sure, let me know your journey dates. 
 customer: 02/21 and 02/23 are my travelling dates. 
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 customer: I need a connecting flight. 
 agent: southwest airline with flight number 1013 and price of 200 available for you. shall I proceed? 
 customer: You can reserve it. 
 agent: Your booking has been done. 
 customer: Thank you . 
 agent: Thank you for opting us.
agent: Do you need a lay by?