customer: Hello. 
 agent: Hello. 
 customer: I am Carolyn Davis. 
 agent: How can I help you today? 
 customer: I am planning to book a ticket from AUS to JFK. Can you please help me out to book a ticket for me? 
 agent: Sure, I am here to help you in booking process. Could you please share your travel dates? 
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 agent: Do you have any class preference? 
 customer: No, I am looking for a connecting flight. 
 agent: May I know your departure time and return time? 
 customer: My depart time is afternoon. 
 agent: Do you have any specifications? 
 customer: No. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Sorry, no flights are available on your preferable travel dates. 
 customer: That's fine, thank you for your service. 
 agent: Thank you for reaching us, have a nice day.
customer: I am planning to travel on Nov 07 and return back on Nov 09.