customer: Hi. I am Gregory Brown. 
 agent: Hello, how may I aid you today from my end? 
 customer: Can you please help me in cancellation of my reservation? 
 agent: I am here to help you out. Please allow me a moment. 
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 agent: Sorry Gregory Brown, there is no reservation on your name in our database. 
 customer: Not a problem, anyways thank you for the information. 
 agent: Thank you for reaching us.
customer: Thank you for considering my request.