customer: Hello,. I am Kevin Lopez. 
 agent: Hello, how can I help you? 
 customer: Due to heavy snow fall from couple of days. Would it be possible to cancel my recent reservation? 
 agent: Sure, please wait a minute. 
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 agent: There is no reservation with your name. 
 customer: No problem, thank you for the information. 
 agent: Thank you, for reaching us.
customer: Sure.