customer: Hello. 
 agent: Hello. 
 __ 
 agent: How can I guide you? 
 customer: I want to visit my friend for her birthday, can you help me in booking the ticket? 
 agent: Sure, please provide the travelling details? 
 customer: It's from OAK to EWR. The dates of travel are from 04/11 to 04/13. 
 agent: I found a flight 1000 of JetBlue airlines on your requested dates. Shall I proceed? 
 customer: Please book the ticket. 
 agent: Ok, your ticket is confirmed. 
 customer: Thank you for your time. 
 agent: Welcome.
customer: My name is Laura Hill.