customer: Hi. I am Ronald Thompson. 
 agent: Hello, How can I assist you today? 
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 agent: Sure, I will help you with that. Please wait a while. 
 customer: Sure. 
 agent: We found a reservation on your name, and it has been cancelled sucessfully. 
 customer: Thanks for your service. 
 agent: Thank you for reaching us.
customer: I made a reservation earlier but now I want to cancel it as my plan to go for shopping got cancelled. Can you help me with cancellation?