customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Can you please help me to book a flight from MCO to MSP? 
 agent: Sure, let me know your journey dates. 
 customer: My planned travel dates are Jan 14th and 16th. 
 agent: Is there any preference in connection limit? 
 customer: I prefer maximum one connection between my journey. 
 agent: May I know your name to proceed further? 
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 agent: Please wait a moment. 
 customer: Sure. 
 agent: Justin Allen, there is a direct flight available for you with price 500. Are you ok with that? 
 customer: Please proceed with the booking. 
 agent: Your booking has been done in business class in American airlines with flight number 1002. 
 customer: Thank you. 
 agent: Thank you for choosing us.
customer: My name is Justin Allen.