customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: Can you please help me in reserving a flight ticket to LAX from CLT? 
 agent: Sure, may I know your planned travel dates please? 
 customer: My planned dates are from Apr 07 to Apr 09. 
 agent: Do you have any class preference? 
 customer: No. 
 agent: Would you like to travel in a connecting flight or a direct flight? 
 customer: I would like to travel in connecting flight. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: May I know your good name please? 
 customer: I am Karen Jones. 
 agent: There is a flight available on your requested dates from JetBlue airlines with arrival time 3 AM and depart time 15 PM, shall I confirm your booking? 
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 agent: Your ticket is booked with flight 1021. 
 customer: Thank you. 
 agent: You are welcome.
customer: You can confirm it.