customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation? 
 __ 
 customer: I am George Rodriguez. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: Ok, no issues. Thanks for the information. 
 agent: Thank you for choosing us.
agent: May I know your good name please?