customer: Hi. 
 __ 
 customer: My name is Eric Wilson. 
 agent: Eric, how can I help you? 
 customer: Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket? 
 agent: Sure, I will help you. Please wait for a while, I will check your reservation status and get back to you. 
 customer: Ok, take your time. 
 agent: Wilson, I did not find any reservation by your name in our database. 
 customer: That's fine, no problem. Thank you for helping me. 
 agent: You are welcome and thank you for choosing us.
agent: Hello.