customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: Eric Martin here. Could you book my ticket in a connecting flight? 
 agent: I am happy to help you, please provide your journey dates. 
 customer: I want to leave on Dec 31 and return on Jan 2. 
 agent: Ok, may I know your airport codes to get a flight for you? 
 customer: I want to travel from ORD to PHX. 
 agent: Do you have any class preferences? 
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 agent: Sorry, there is no flight for you on your planned dates. 
 customer: No problem, thank you. 
 agent: Thanks for reaching us.
customer: No, I want to return in the evening.