customer: Hi, I am Kevin Lee from Washington. 
 agent: Hello, how can I assist you today? 
 customer: I need to book a direct flight to see my Grandfather as he is not feeling well, so please book a ticket for me from DC - IAD. 
 agent: Sure. Can I know your landing airport code please? 
 customer: My landing airport code is IL - ORD. 
 agent: Do you need a lay by in between your journey? 
 customer: I have already mentioned. 
 agent: Ok, help me with your travelling dates of journey to proceed further. 
 customer: I have scheduled my trip dates on 02/17 to 02/19. 
 agent: Thank you for sharing your details. Please, hold on for a while. 
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 agent: Thank you for your time. There is no direct flight available with your requirements. 
 customer: No worries, thanks for your assistance. 
 agent: Thank you for reaching us.
customer: Sure.