customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Nicole Johnson here. Do you have any direct flight from DFW to PHX? 
 agent: I will search as per your preferences. Can I have your journey dates please? 
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 agent: Please give me a minute. 
 customer: Sure. 
 agent: There are no direct flights available for you, Nicole. 
 customer: That's fine, thanks for your information. 
 agent: Thank you for contacting us, have a good day.
customer: My journey dates are 08/19 and 08/21.