customer: Hi, myself Michael Allen. 
 agent: Hello Allen, how can I assist you? 
 customer: I have to attend my convocation ceremony in Austin, can you help me in booking a ticket from PHX to AUS? 
 agent: Please share your travel dates. 
 customer: Sure, my planned dates of journey are from 10/27 to 10/29. 
 agent: Let me check. Please hold on. 
 customer: Ok, take your time. 
 agent: Hawaiian airlines with flight 1025 is having 1 connection and ticket fare is 100. 
 customer: Please proceed for booking the ticket. 
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 customer: Thank you so much. 
 agent: Thank you for reaching us. 
 customer: Welcome.
agent: Your ticket is booked.