customer: Hello. I am Emily Campbell. 
 agent: Hello, how may I assist you for today Emily? 
 customer: I need to change my reservation due to my planned event got postponed. So please help me with that. 
 agent: Sure, I will help you with that Emily. 
 customer: Thank you. 
 agent: Sorry to say this Emily, there are no active reservations with your name to change. 
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 agent: You are welcome, thank you for reaching out here. 
 customer: Most welcome.
customer: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.