customer: Hello. 
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 customer: Can you help me to cancel my recent reservation because I am not able to travel with some problem. 
 agent: Sure, I can you help you with it. May I know your name for cancelling? 
 customer: Please check with name Carolyn Turner because previously I reserved with this name only. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Sorry, no reservation was found by the name of Carolyn Turner. 
 customer: It's not a problem, thank you for your valuable information. 
 agent: Thank you for choosing our services.
agent: Hello. How can I assist you?