customer: Hello, myself Samuel Harris. 
 agent: Hello. How can I help you? 
 customer: Can you please help me to book a direct flight from BOS to JFK? 
 agent: May I know your travelling dates please? 
 __ 
 agent: There is no direct flight available from BOS to JFK. 
 customer: No problem, thank you for checking. 
 agent: Welcome.
customer: My travel dates are from 10/10 to 10/12.