customer: Hello. 
 agent: Hello. May I know your good name? 
 customer: Nancy Phillips here. 
 agent: Ok. How can I help you? Nancy Phillips. 
 customer: I am planning to go Washington. Can you do the reservation? 
 agent: Ok. Can you share your airport codes of both locations? 
 customer: My airport codes are SFO-DCA. 
 agent: Ok. Do you have any limitations to travel? 
 customer: Yes, I need a connecting flight. 
 agent: Your trip dates, please. 
 customer: Dates are 01/16 and 01/18. 
 agent: Ok. Basing on your request, we can provide you a UA airline. And your flight number is 1023. May I proceed further? 
 customer: Carry on. 
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 customer: Thank you, Have a nice day. 
 agent: Thanks for reaching us, Have a nice day!.
agent: Ok. Nancy Phillips, your ticket is booked and e-ticket will be generated to your mail.