customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 customer: I need to travel San Francisco, can you please reserve flight ticket from PHX and SFO? 
 agent: Sure, I am happy to help you with that. Can I have your travel dates please? 
 customer: My travelling dates are Mar,16 and Mar,18. 
 agent: Ok, please let me know the timings of your journey. 
 customer: My depart time should be in the evening. 
 agent: Do you want any connections in between your journey? 
 customer: I need single connection for my travel. 
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 customer: Myself Larry Phillips. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Sorry Larry Phillips, no flight is available  to you on your dates. 
 customer: Oh! Sad to hear that. Anyway, I will find another alternative to complete my journey. 
 agent: Thank you for choosing us, have a good day. 
 customer: Thank you for your information.
agent: Can I have your good name please?