customer: Hello. 
 agent: Hello, how can I help you? 
 customer: As my meeting got postponed with my client, can you please help me in cancelling my existing reservation? 
 agent: Sure, I am here to help you with that, can I know your good name to proceed further? 
 customer: I am Eric Harris. 
 agent:  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
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 agent: Thank you for reaching us.
customer: Ok, no issues. Thank you for checking.