customer: Hi. 
 agent: Hello. How may I be of your assistance? 
 customer: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it? 
 agent: Sure, I'll help you with this. Could you please provide your name to check your previous reservation status? 
 customer: My name is Charles Anderson. 
 agent: Ok, please wait a moment. 
 __ 
 agent: Thanks for waiting, we hardly tried to find your reservation but, no reservation has been found with your name. 
 customer: Ok, no issues. Thanks for the help. 
 agent: Thanks for opting us.
customer: Ok.