customer: Hello. 
 agent: Hello, how can I help you for the day? 
 customer: Can you please help me with booking a flight ticket from OAK to MSP? 
 agent: Can you please share your travelling dates? 
 customer: My travelling dates are from Feb 09-11. 
 agent: Do you prefer class? 
 customer: I prefer economy class. 
 agent: Do you need connection limit? 
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 agent: May I know your name? 
 customer: Sure, Ronald Parker. 
 agent: Sorry, no flight found in that route. 
 customer: No problem, thank you for the information. 
 agent: Thank you for choosing us.
customer: I need a connecting flight.