customer: Hello. 
 agent: Hello. How may I guide you today? 
 customer: I am Lisa Johnson, want to travel from PHL to EWR. Please help me. 
 agent: Sure, I will help you with that. Can you please share your preferable journey dates? 
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 agent: Please wait for a minute. 
 customer: Ok. 
 agent: I found a ticket for you with price of 200, flight number is 1028 and connection is 1. Is it ok for you? 
 customer: Please proceed. 
 agent: I confirmed your ticket successfully. 
 customer: Thank you. 
 agent: Thank you for reacting us.
customer: My journey dates are from 05/13 to 05/15.