customer: Hello. 
 agent: Hello, may I know your name? 
 __ 
 agent: How may I assist you? 
 customer: I want to cancel my recent reservation, as there is a heavy snowfall in New York. Can you help me with this? 
 agent: Yes, sure. There is no reservation under your name to cancel. 
 customer: That's ok. 
 agent: Thank you for contacting our services. 
 customer: Thank you for your information.
customer: I am Carol Baker.