customer: Hello. 
 agent: Hello. 
 customer: I am Christine Smith. 
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 customer: Can you please help me in ticket booking from the location Austin to Charlotte? 
 agent: Sure, I can help you in that booking. 
 customer: Thank you. 
 agent: May I know the airport location codes? 
 customer: My preferred airport codes are AUS and CLT. 
 agent: My I know your trip dates? 
 customer: The travelling dates are 11/20 and 11/22. 
 agent: Please wait a moment. 
 customer: Ok, take your time and make sure that the connection limit is 1. 
 agent: Sorry, there are no flights that are moving to your region on the dates which you have mentioned. 
 customer: That's fine, thank you for searching the flight. 
 agent: You are most welcome.
agent: Is there any help that you need form our service?