customer: Hello. 
 agent: Hello, how can I be your helping hand? 
 customer: Can you please help me to make some changes in my existing reservation? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: May I know your name to check your details in our reservation list? 
 customer: Sure, my name is Pamela Collins. 
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 customer: Sure, take your time. 
 agent: Thank you for your time, we are sorry to inform you that there is no reservation available on your name to proceed further. 
 customer: No worries, thank you anyway. 
 agent: Thank you for reaching us.
agent: Pamela Collins, please wait a moment.