customer: Hi. 
 agent: Hello, how can I help you today? 
 customer: Due to the sudden change in climate, my badminton tournament got cancelled, so  please change my existing reservation. 
 agent: Sure,may I know your name to check whether your reservation is available or not? 
 customer: Sure, Benjamin Young here. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found on your name. 
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 agent: Thank you for reaching us.
customer: Ok, no issues. Thank you for your assistance.