customer: Hello. 
 agent: Hello, do you need any help from us? 
 customer: Can you please make a reservation from PHX to EWR to attend a conference in New York? 
 agent: Sure, could you please share your departure and arrival day? 
 customer: My depart and arrival dates are, Aug 6th and 8th. 
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 customer: My name is Carolyn Martinez. 
 agent: Ok, do you need direct or connecting flight? 
 customer: I need a connecting flight. 
 agent: Ok, do you have any other specifications? 
 customer: No. 
 agent: The economy class with flight number 1028 of American Airline is available having fare as 100 and connection as 1, is it ok for you? 
 customer: Ok, proceed with this airlines. 
 agent: Ok, your reservation is confirmed. The departure time is 14:00 hours and the arrival time is 0:00 hours. 
 customer: Thank you for your help. 
 agent: You are welcome, have a great day.
agent: Ok, could I have your name please?