customer: Hello. 
 __ 
 customer: I want to cancel my recent reservation, can you help me in that? 
 agent: Sure, I am here to help you in cancelling your ticket. May I know your name to cancel? 
 customer: Sure, myself Amy Taylor. 
 agent: Please wait a moment. 
 customer: Sure, I will wait for your response. 
 agent: Thank you for waiting. 
 customer: My pleasure. 
 agent: Amy Taylor, your reservation is found in our database and it is cancelled. 
 customer: Thank you for the service. 
 agent: Thank you for reaching us.
agent: Hello, how may I assist you?