customer: Hello. 
 agent: Hello, how may I render you today? 
 customer: I want to change airport codes in my existing reservation, can you please help me? 
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 customer: Thank you for your positive response. The ticket is reserved under the name Emily Thomas. 
 agent: Ok, please wait for a minute. 
 customer: Sure, I will wait for your response. 
 agent: Thanks for waiting, there is no active reservation found on your name. 
 customer: No issue, anyway thank you for checking. 
 agent: Thank you for reaching us.
agent: Sure, we are here to help you. May I know your good name?