customer: Hello. 
 agent: Hello. 
 customer: Sarah Scott here. 
 agent: Hello, how can I help you Scott? 
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 agent: May I know your travel dates please? 
 customer: Sure, I would like to travel on 01/26 and 01/28. 
 agent: Please wait a while, I will check and inform you. 
 customer: Sure, take your finest time. 
 agent: As per your request there is a flight available, with connection limit 1 and fare 100, shall I proceed for booking? 
 customer: Yes, please go ahead with the booking. 
 agent: Your ticket is booked, flight number 1020. 
 customer: Thank you for the much needed help. 
 agent: Thank you for reaching us. Have a safe day.
customer: Can you book me a ticket to ORD from PHL?