customer: Hello, I am Jack Robinson. 
 agent: Hello, how may I assist you today? 
 customer: Can you please help me in booking my flight ticket from PHL to EWR? 
 agent: Sure, may I know your trip dates please? 
 __ 
 agent: Do you have any specifications? 
 customer: I need a direct flight. 
 agent: Sorry, there are no flights found with your given details. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for reaching us.
customer: My planned trip dates are Nov 21-23.