customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I want to book a flight ticket from LAX to DTW, can you please help me? 
 agent: Sure, please share your itinerary dates. 
 customer: My trip dates are 02/28 and 03/01. 
 agent: Please hold on for a while. 
 customer: Ok, please make sure that the connection limit is 1. 
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 customer: Yes, my name is Deborah Young. 
 agent: Sorry Young, no flight is available on your route. 
 customer: It's ok, thank you for searching. 
 agent: Thank you for contacting us.
agent: May I know your name?