customer: Hi. 
 agent: Hello. May I know your good name please? 
 customer: Larry Hill here. 
 agent: Ok, how may I assist you now? 
 __ 
 agent: Sure, I can help you for that. Please wait a minute, I will go through your reservation and proceed further. 
 customer: Sure. 
 agent: We did not find any reservation on your name to cancel it. 
 customer: No problem, Thanks for the information. 
 agent: Thanks for contacting us, have a nice day.
customer: Due to some reason, I want to cancel my reservation. Can you help me?