customer: Hi. 
 agent: Hello. How can I aid you? 
 customer: I am planning to travel from OAK to SFO, help me in booking a flight? 
 agent: Sure, We are here to help you. Can I know your travelling dates? 
 customer: My travelling dates are Dec 31 to Jan 02. 
 agent: Do you need any break? 
 customer: Yes, I need single connection flight. 
 agent: Is there any other requirements? 
 customer: No. 
 agent: May I know your name? 
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 agent: We found a connecting flight with an Delta airlines, flight number:1019. 
 customer: Proceed for booking. 
 agent: Your flight ticket has been reserved with an economy class. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: I am Kimberly Lewis.