customer: Hello, myself Benjamin Lopez. 
 agent: Hello Benjamin Lopez. How can I help you? 
 customer: I am planning to book a flight ticket to HOU from EWR, can you please help me out? 
 agent: Let me know the dates that you have planned to travel. 
 customer: Sure, my planned travelling dates are Dec 25 and 27. 
 agent: Do you have any airline preferences? 
 customer: No. 
 agent: Do you have any class preferences? 
 customer: No. 
 agent: Is there any time concern? 
 customer: Yes, my return time is in morning. 
 agent: Let me know the connection limit? 
 customer: Yes, I am looking for a flight with 1 connection. 
 agent: Are there any other concerns? Give me a moment. 
 customer: Ok, take your time. 
 agent: I regret to inform that there are no flights on your route. 
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 agent: Thank you reaching us.
customer: It's ok, thank you for the information.