customer: Hello. 
 agent: Hello. 
 customer: Could you help in cancelling the recent reservation? 
 agent: Sure, could you please provide your details? 
 customer: Yes, my name is Patrica Lopez. 
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 customer: OK,sure. 
 agent: Thank you for being on hold Patrica, sorry , we could not found any recent ticket reservation based on your name. 
 customer: OK,thank you. 
 agent: Thank you, and have a great day Patrica.
agent: OK Lopez, wait a moment to check it.