customer: Hello, I am Michael Green. 
 agent: Hello, how may I help you? 
 customer: Can you please help me with booking a flight ticket from PHX to JFK? 
 agent: Sure, can I know your preferable dates? 
 customer: My travelling dates are from 08/28 to 08/30. 
 agent: We found a flight from UA airline with 1 connection and price is 100. Shall I proceed? 
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 agent: Your ticket is confirmed with 1029 flight number. 
 customer: Thank you for the help. 
 agent: Thank you for reaching us.
customer: You can proceed with booking.