customer: Hello. 
 agent: Hello, How can I serve you? 
 customer: Could you please book me a plane ticket from JFK to HOU? 
 agent: Sure, May I know the travelling dates? 
 customer: I will start on Jan 12 and return on Jan 14. 
 agent: Do you have any connection limit? 
 customer: Yes, I need 1 lay by within my route. 
 agent: Is there any other requirements? 
 __ 
 agent: May I know your name? 
 customer: I am Christine Brown. 
 agent: Please wait a minute. 
 customer: Sure. 
 agent: Sorry, No flights found with your preferable dates. 
 customer: That's Ok, thanks for your response. 
 agent: Thank you for opting us.
customer: No.