customer: Hello. I am Edward Wright. 
 agent: Hello. How may I help you out? 
 customer: I want to have a flight ticket reservation as I have to attend a seminar in AUS from LAX in the month of May. 
 agent: Sure, I will help you in booking the ticket. 
 customer: Thank you. 
 __ 
 customer: Sure, my travelling dates are 05/07 and 05/09. 
 agent: Sorry, there are no flights found. 
 customer: Not a problem, anyway thank you for the help. 
 agent: Thank you for reaching us.
agent: May I know your travelling dates please?