customer: Hello. 
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 customer: My visa has been postponed. For this I want to change my reservation with the name of Elizabeth Wight. 
 agent: Sure, Plesae wait for a moment. 
 customer: Ok. 
 agent: Thanks for waiting, there is no reservation found on  your name. 
 customer: No, problem. Thank you for aiding me. 
 agent: Thank you for reaching us.
agent: Hello, how can I support you?