customer: Hi. 
 agent: Hello. How may I guide you today? 
 customer: I want to cancel my reservation which is done recently due to some problems, can you please help me? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, my name is Ronald Davis. 
 agent: Please wait for a minute. 
 customer: Sure. 
 agent: I am sorry to say that there is no reservation found under your name. 
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 agent: Thank you for reaching us. 
 customer: Thank you for your service.
customer: Ok, no problem.