customer: Hi. 
 agent: Hello, how can I assist you now? 
 customer: I need to change my reservation as my plan to go for an adventure trip got postponed. Can you help me? 
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 customer: I am Laura Moore. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Thank you for waiting, sorry there is no reservation found on your name in our system data. 
 customer: Ok fine, thanks for your response. 
 agent: Thank you for visiting us, have a nice day ahead.
agent: Sure, I will help you with that. May I know your good name?