customer: Hello. Matthew Edwards here. 
 agent: Hello, how can I aid you? 
 customer: I would like to make a trip in vacation, can you please help me in booking my ticket from SFO to MCO? 
 agent: Sure, can you share your journey dates? 
 customer: Sure, my trip dates are from 07/09 to 07/11. 
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 customer: I need a connecting flight in my journey. 
 agent: There is a connecting flight with number 1014 in airline Southwest, the fare is 100. 
 customer: Ok, please proceed with booking. 
 agent: Your ticket is reserved. 
 customer: Thank you for the help. 
 agent: Thank you for reaching us.
agent: Do you have any specifications?