customer: Hello. 
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 customer: I am John Lewis. 
 agent: John, how can I aid you? 
 customer: My holiday trip has been postponed, could you please help me with changing my recent reservation? 
 agent: Sure, I will help you. Please wait for a moment. 
 customer: Sure, take your time. 
 agent: Sorry Lewis, no reservation found under your name in our database. 
 customer: That's ok, not an issue. Anyways, thank you for the information. 
 agent: Thank you for choosing us.
agent: Hello.