customer: Hi. 
 agent: Hello. How may I aid you for the day? 
 customer: Owing to an emergency I want cancel my reservation, can you help me? 
 agent: May I know your name please? 
 customer: Myself Linda Rodriguez. 
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 customer: No problem, thanks for checking. 
 agent: Thank you for reaching us.
agent: Ok, please wait a moment. Thank you for being waiting. There is no reservation found on your name.