customer: Hello, I am Nicholas Robinson. 
 agent: Hello, how can I help you? 
 customer: Due to bad weather condition, I want to change my existing reservation. Can you help me with it. 
 agent: Sure, Please wait for a while, I will check and get back to you. 
 customer: Sure. 
 __ 
 customer: OK, no problem. 
 agent: Thank you for approaching us. 
 customer: Thank you, for the information.
agent: Sorry to tell that there is no reservation  found on your name.