customer: Hi. 
 agent: Hello, How can I assist you? 
 customer: Will you help me to cancel my recent reservation? 
 agent: Sure, May I know your name? 
 customer: My name is Melissa Carter. 
 agent: Please wait a minute. 
 customer: Sure. 
 __ 
 customer: That's ok, thank you for checking. 
 agent: Thank you for opting us.
agent: Sorry, No reservation found on your name.