customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Due to an emergency, I want to cancel my reservation. Can you help me? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: May I know your name to check in our database? 
 customer: Sarah Garcia here. 
 agent: Sorry, there is no reservation has  done on your name. 
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 agent: Thank you for reaching us.
customer: No issue, Thanks for the information.