customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I am Benjamin Collins. I am planning to cancel my recent reservation, due to some work. Can you please cancel my ticket? 
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 customer: Sure, take your own time. 
 agent: Benjamin, there is no reservation found under your name. 
 customer: That's fine. Thank you for your service. 
 agent: Thank you for contacting us.
agent: Sure, please allow me a moment to check for the previous reservation in our data base.