customer: Hello. 
 agent: Hello. 
 customer: I am Sarah Davis. 
 agent: Davis, how may I assist you today? 
 customer: I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me? 
 agent: Sure, I will help you in changing, please hold on for a moment to check your reservation status. 
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 agent: I found your reservation, may I know your new airport codes? 
 customer: I am departing from ORD and land in IAH. 
 agent: Let me know your travelling dates? 
 customer: I am departing on 06/29 an return on 07/01. 
 agent: Delta airline is providing flight with connection 1 as per your details, can I proceed? 
 customer: Please proceed for booking. 
 agent: I confirmed your ticket by flight number 1016. 
 customer: Thank you for your help. 
 agent: It's my pleasure.
customer: Thank you.