customer: Hello. 
 agent: Hello. How may I assist you? 
 __ 
 agent: Sure. Tell me your name please? 
 customer: My name is Sandra Thompson. 
 agent: Please wait. 
 customer: Sure, take your time. 
 agent: I have searched online but I could not find your flight reservation to cancel it. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you.
customer: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.