customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: I would like to cancel my reservation due to heavy rainfall at my destination location, can you please help me out with that? 
 agent: Sure, I am happy to help you in cancelling. 
 customer: Thank you for accepting my request. 
 agent: May I know your name to proceed further for documentation purpose? 
 customer: Sure, myself Samantha Parker. 
 agent: Ok, please wait for a moment. 
 __ 
 agent: Sorry to say that, we have not found any reservation on your name in our records. 
 customer: That's ok, no problem. Anyway thank you for checking out. 
 agent: Thank you for reaching us.
customer: Sure, I will wait for your response.