customer: Hello. 
 agent: Hello, how can I serve you today? 
 customer: I want to cancel my reservation as I am unable to travel due to some health issues, so please aid me to cancel. 
 agent: Sure. May I know your name to check reservation? 
 customer: I made a reservation earlier on the name of Jerry Brown. 
 agent: Ok, Please hold on for a while. 
 __ 
 agent: Thank you for your time, there is no reservation found on your name. 
 customer: No issues, thanks for your effort. 
 agent: Thank you for contacting us.
customer: Sure.