customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: Myself William Martinez. I need a reservation from IAH to CLT for attending a press meeting. 
 agent: That's great to hear. Can I know your travel dates? 
 customer: My preferred dates are from 10/10 to 10/12. 
 agent: Give me a minute, I will be back with the flight details. 
 customer: Please check the availability with 1 connection limit. 
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 customer: Ok, no issues with it. Thanks for assisting me. 
 agent: You are welcome.
agent: Sorry William, I couldn't find any reservation on your name.