customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: I need to cancel my reservation due to my planned event got cancelled. So please help me with that. 
 agent: Sure, we are here to help you with cancellation. 
 customer: Thank you. 
 agent: To check your previous reservation, may I know your name? 
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 agent: Thanks for providing your name, please standby. 
 customer: It's ok, I will wait for your response. 
 agent: Thanks for your time, we found a reservation on your name and it is successfully cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for approaching our service.
customer: Sure, myself Emily White.