customer: Hello. 
 agent: Hello, how can I assist you? 
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 agent: Sure, may I know your name for checking? 
 customer: Myself Ronald Martinez. 
 agent: Ok, please wait for a while. I will check and let you know about your reservation status. 
 customer: Sure, I will wait for your response. 
 agent: Sorry, there is no reservation found under your name. 
 customer: Ok, no issues. Thank you for checking out. 
 agent: Thank you for reaching us.
customer: Can you please help me in changing my reservation as my exams got cancelled?