customer: Hi. 
 agent: Hello. What kind of service you are looking for? 
 customer: I want to change my reservation because I have an urgent work at my office, can you please help me with changing my reservation? 
 agent: Please give me a moment to check your ticket details in our website. 
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 agent: Sorry King, no reservation is available by your name. 
 customer: No problem, thank you for checking. 
 agent: Thank you for reaching us.
customer: Sure, the reservation was done on the name of Catherine King.