customer: Hi. I am Ruth Evans. 
 agent: Hello, how can I guide you for today? 
 __ 
 agent: Please give me a minute, I will check the status of your existing reservation. 
 customer: That's ok. 
 agent: Sorry, there is no reservation found under your name. 
 customer: Oh. Thank you for your help. 
 agent: Thank you for contacting us, have a nice day.
customer: I want to cancel my reservation, can you help in that?