customer: Hello. 
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 customer: I would like to cancel my recent reservation, can you help me in that? 
 agent: Sure, can I have your name please? 
 customer: Sure, the ticket has been reserved on the name Kimberly Johnson. 
 agent: Ok, please hold on a moment. 
 customer: Sure, I will wait for your response. 
 agent: Thanks for waiting, there is no active reservation on your given name. 
 customer: That's ok, no problem. Thank you for the information. 
 agent: Thank you for connecting with us.
agent: Hello, how can I help you today?