customer: Hello. 
 agent: Hello. May I know your name? 
 customer: I am Catherine Taylor. 
 agent: Catherine, how can I help you? 
 customer: Actually, my plan got cancelled. Can you help me to cancel my ticket? Please check. 
 agent: Catherine, will you wait for a moment? 
 customer: Sure. 
 agent: Than you for waiting. Sorry, there is no reservation found on your name Catherine. 
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 agent: Thank you for contacting us. 
 customer: Anyway, thank you for your great support.
customer: That's fine for me.