customer: Hello. 
 agent: Hello, How exactly I can serve you the best today? 
 customer: I am Katherine Anderson. Can you help me booking a flight ticket from LAX to PHL? 
 agent: Can you please share your travel dates that you have planned? 
 customer: I will start on Nov, 19 and return on Nov, 21. 
 agent: Ok, Do you like to go with a connecting or direct flight? 
 customer: I need a break in my journey. 
 agent: Ok, please wait a moment. let me search a flight for you. 
 customer: Sure. 
 agent: We have found a direct flight with AA airlines, flight number 1008 and the fare of 100. Shall I reserve a ticket for this airline? 
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 agent: Sure, your ticket has been reserved. 
 customer: Thank you. 
 agent: Thanks for approaching us, wish you a great journey.
customer: Please proceed with the booking.