customer: Hi. 
 agent: Hello, how can we help you? 
 customer: Can you help me in cancelling my recent reservation, as my exam is postponed? 
 agent: I am glad to help you with your concern. Sure, may I know your name to check with the reservation status? 
 customer: I am Joseph King. 
 agent: Please allow me 2-3 minutes while I check with the status. 
 customer: Sure. 
 agent: Thank you for waiting, Joseph King. Joseph King, regret to inform that there is no active reservation found under your name to cancel. 
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 agent: Thank you for reaching us!.
customer: Not an issue. That's ok, thank you.