customer: Hello. 
 agent: Hello. 
 customer: I am Ashley White. 
 agent: How can I help you today? 
 customer: Owing an emergency, I want to cancel my recent reservation. Can you please help me? 
 agent: Sure, I am here to help you. 
 __ 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
 customer: That's ok, thank you for cheking. 
 agent: Welcome, have a nice day.
customer: Thank you.