customer: Hello. 
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 customer: I am Margaret Wilson. Actually I have a board meeting with clients in New York, but it is cancelled now. So, I am willing to return to my home, please change my existing reservation. 
 agent: Sure, give me a minute I will check with the current status and revert you. 
 customer: Ok. 
 agent: Sorry, unfortunately there is no reservation found on your name. Thank you for opting us. 
 customer: OK, I am glad at your service. Thank You.
agent: Hello,. How may I assist you today?