customer: Hello. 
 agent: Hello,. How can I help you at this time? 
 customer: I am Joseph Hernandez. I need to book a ticket to meet my friend on an event which is organised by parents but I should be volunteer that event. Can you please book me a ticket? 
 agent: Ok. I will help you in booking. 
 customer: Thank you. 
 agent: Do you need any stopover in your journey? 
 customer: I need a halt. 
 agent: What are your planned travel dates? 
 customer: I have planned my dates on 11/20 and 11/22. 
 agent: Where are your boarding and landing points? 
 customer: My boarding airport is MSP and destination is OAK. 
 agent: Please wait for a couple of minutes. 
 customer: Ok. 
 agent:  Thank you for your time, we have found a JetBlue airline, flight number-1009 connections-1 and ticket fare is 100. 
 customer: Ok, please book this ticket. 
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 customer: Thank you. 
 agent: Thanks for opting us, Have a great day!.
agent: Your ticket is confirmed.