customer: Hello. 
 agent: Hello, how may I assist you at this moment? 
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 agent: Sure, may I know your name to check the reservation status? 
 customer: Ryan Perez here. 
 agent: Ok, please be on hold. 
 customer: Sure. 
 agent: Sorry, there is no reservation found on your name. 
 customer: No problem, Thanks for the information. 
 agent: Thank you for reaching us.
customer: Due to heavy rain, I want to cancel my reservation. Can you help me?