customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Can you please help me to cancel me existing reservation as I am sick and unable to travel? 
 __ 
 customer: Thank you. 
 agent: Please help me with your name to check your details in our database. 
 customer: My name is Eric Jackson. 
 agent: Please give me a moment. 
 customer: Sure. 
 agent: Eric Jackson, there is no reservation found on your name. 
 customer: No problem, thank you. 
 agent: Thank you for reaching us.
agent: Sure, we can help you on that.