M: Good afternoon, I would like to speak with the manager, please. ,F: Why? What's your problem? ,M: Well, I just picked up a TV at your store yesterday afternoon. And when I was taking it out of the car. It sort of accidentally fell. It looks ok. But the picture is pretty unclear. Do you think I can have someone look at it or get it changed? ,F: Ok, I will talk to the manager about it right now, please wait a moment.
(A) M: I’m sorry, I didn’t catch that. Would you mind speaking more slowly? (B) M: Thank you. There's something wrong with the screen and it looks like it was broken. (C) M: Thank you. It was just dropped on the ground, but there's nothing wrong with the picture. (D) M: Thank you. It was just dropped on the ground.
D