customer: Hi. 
 agent: Hello. How can I help you at this moment? 
 customer: I am Kevin Williams. I am planning to travel from LAS to HOU, help me in booking a flight? 
 agent: Sure. Could you please mention your preferable travel dates? 
 customer: My travelling dates are Jan 13 to 15. 
 agent: Do you have any preferences regarding timings of your journey? 
 customer: I want to return in evening flight. 
 __ 
 customer: Yes, I need 1 connection flight. 
 agent: Ok, please wait a moment. 
 customer: Ok. 
 agent: Sorry, no flights are available in this route as per your requested dates. 
 customer: That's fine, thank you for your service. 
 agent: Thank you for reaching us.
agent: Are you okay with connecting flight or you need a direct flight?