customer: Hello. 
 agent: Hello, how may I support you today? 
 customer: I am Kimberly Johnson, I want to cancel my ticket has my plan for vacation at Washington is cancelled. Can you help me with that? 
 agent: Sure, we are here to help you. Please wait a moment. 
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 agent: Thank you for your time, unfortunately no reservation found with your name. 
 customer: Ok, thank you for the information. 
 agent: Thank you for approaching us.
customer: Sure.