customer: Hi. 
 agent: Hello, how can I guide you for today? 
 customer: Due to bad weather conditions, I cannot attend my meeting. Can you help me to change my existing reservation? 
 agent: May I know your name? 
 customer: Sure, my name is Anthony Clark. 
 agent: Please give me a minute, I will check the status of your existing reservation. 
 customer: Ok. 
 __ 
 customer: That's ok, thank you. 
 agent: Thank you for contacting us, have a nice day.
agent: Sorry, there is no reservation found under your name in our database.