customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I want to cancel my reservation due to heavy snowfall at my destination place, so please help me to cancel. 
 agent: Sure, may I know your good name? 
 customer: Sure, my name is Kevin Williams. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: We found a reservation on your good name. It has been cancelled successfully. 
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 agent: Thank you for reaching us.
customer: Ok, thanks for your support.