customer: Hello. 
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 customer:  I would like to cancel my flight reservation as my trip got postponed, can you please help me? 
 agent: Sure, We are here to help you. May I know your name? 
 customer: I am Cynthia Scott. 
 agent: Give me a minute. 
 customer: Sure. 
 agent: Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for opting us.
agent: Hello. How can I aid you?