customer: Hello. 
 agent: Hello. 
 customer: I am Melissa Hall. 
 agent: How can I help you today? 
 __ 
 agent: Sure, I will help you to cancel your reservation. 
 customer: Thank you. 
 agent: Please allow me a moment. 
 customer: Sure. 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
 customer: That's fine, thank you for your information. 
 agent: Welcome, have a nice day.
customer: I need your assistance in cancelling my recent reservation, can you help me with it?