customer: Hello. 
 agent: Hello, how can I serve you today? 
 customer: Can you please help me with booking a flight ticket from JFK to LGA? 
 agent: Sure, can you please share your travelling dates? 
 customer: My travelling dates are from May 01-03. 
 agent: Do you have class preference? 
 customer: I am comfortable with any class. 
 agent: Do you need connection limit? 
 customer: I need a connecting flight. 
 agent: Would you like to prefer airline? 
 customer: I prefer normal cost airline. 
 __ 
 customer: Sure, Thomas Moore here. 
 agent: Sorry, no flight found in that route. 
 customer: No problem, thank you for the information. 
 agent: Thank you for choosing us.
agent: May I know your name please?