customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: My name is Andrew Johnson. Owing an emergency, I want to cancel my reservation. Can you help me for that? 
 agent: Sure, I am gleeful to help you to cancel your reservation. 
 __ 
 agent: Please wait a moment. 
 customer: Sure, take your time. 
 agent: Sorry, I didn't find any reservation on your name in our database to cancel your reservation. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for opting us, have a great day.
customer: Thank you.