customer: Hi, myself Eric Jackson. 
 agent: Hello, how can I aid you? 
 customer: I need to book a direct flight to treat an emergency case in Atlanta, can you help me to book a flight ticket? 
 agent: Sure, Please let me now your travel dates. 
 customer: Sure, I will depart on 02/15 and return back on 02/17. 
 agent: Please provide me your airport codes. 
 customer: I will be travelling from LAX to ATL. 
 agent: Do you need any connection in between your journey? 
 customer: I need a direct flight. 
 agent: Sorry for the inconvenience, there are no connecting flights at this moment. 
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 agent: Thank you.
customer: Ok, no problem. Thank you.