customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I would like to meet my mother at Houston, please help me in booking a ticket from EWR to IAH. 
 agent: Sure, can you share your trip dates? 
 customer: My planned trip dates are on Dec 3 and Dec 5. 
 agent: Do you have any preferences? 
 customer: I need a flight with single connection. 
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 customer: My name is Patrick Williams. 
 agent: There is a connecting flight with number 1006 in airline Southwest, the fare is 200 in economy class. Can I book it? 
 customer: Ok, please proceed for booking. 
 agent: Your ticket is reserved. 
 customer: Thank you for your help. 
 agent: Thank you for opting us.
agent: May I know your name?