customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I would like to visit Lady Bird Lake at Austin with my friend, please help me in booking a ticket from MSP to AUS. 
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 customer: My planned trip dates are 12/14 and 12/16. 
 agent: Do you have any specifications? 
 customer: Please check the price below 200. 
 agent: There is a connecting flight with number 1027 in airline UA, the fare is 200. 
 customer: Ok, please proceed for booking. 
 agent: May I know your name for booking? 
 customer: My name is Ronald Jones. 
 agent: Your ticket is reserved, happy journey. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
agent: Sure, can you share your trip dates?