customer: Hello, I am Steven Scott. 
 agent: Hello, how may I serve you for the day? 
 customer: I want to change my reservation as the beer festival which I want to go got postponed. 
 agent: Ok. 
 customer: Can you please help me? 
 agent: Sure. Please wait a minute. 
 customer: Ok. 
 agent: Thanks for your time, we did not find any reservation with your name. 
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 agent: Thank you for availing us.
customer: It's ok, no problem. Thank you for your information.