customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: Myself Kimberly Nelson. I want to cancel my recent reservation due to some health issues, can you help me? 
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 customer: Ok, I will wait for your response. 
 agent: Sorry Kimberly Nelson, there is no reservation on your name in our reservation list. 
 customer: That's ok, may be it might went wrong while booking the ticket due to some server issue. Anyway thank you for the information. 
 agent: Thank you for reaching us.
agent: Sure, I am here to help you out. Please allow me a moment to check the reservation status on your name.