customer: Hi. 
 agent: Hello, how may I help you? 
 customer: My name is James White. I want to go to a round trip from BOS to BOS. 
 agent: Sure, may I know your travelling dates? 
 customer: The travel dates are from 01/16 to 01/18. 
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 customer: Ok. 
 agent: Yes James, I found a flight-1001 with AA airlines, shall I proceed? 
 customer: You can proceed booking my ticket. 
 agent: Yes, your booking is done. 
 customer: Thank you for your help. 
 agent: Thank you for contacting us. 
 customer: You are welcome.
agent: Ok, wait for a minute.