customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: Myself Daniel Carter. I want to cancel my recent reservation due to some personal work, can you help me for this one? 
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 customer: Not a big deal, anyway thank you very much. 
 agent: You are welcome, thank you for reaching out here.
agent: I am here to help you with that Daniel Carter. I regret to say that Daniel Carter, there is no active reservation with your name to cancel your reservation.