customer: Hello, I am Benjamin Baker. 
 agent: Hello, how can I help you today? 
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 agent: Sure, we are here to aid you. 
 customer: Thank you. 
 agent: Please give me a minute, I will check the reservation on your name. 
 customer: Sure. 
 agent: Thank you for your patience, There was no reservation found on your name. 
 customer: That's Ok, thanks for your assistance. 
 agent: Thank you for approaching us.
customer: Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you aid me to change it?