customer: Hello. 
 agent: Hello. 
 customer: I am Frank Gonzalez. 
 agent: How may I assist you today? 
 customer: I want to cancel my recent reservation, as my trip got cancelled. Can you please help me with this? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please wait for a minute to check the reservation details. 
 __ 
 agent: Thanks for your patience, I could not find any reservation with your name. 
 customer: Ok, thank you for your information. 
 agent: My pleasure, have a great day.
customer: Sure, take your time.