customer: Hi. I am George Scoot. 
 agent: Hello, how may I assist you today? 
 customer: I need to change my existing reservation as my exams got postponed, Can you please help me with that? 
 __ 
 customer: Sure. 
 agent: There was no reservation found on your name. 
 customer: Ok, no problem. Thanks for your information. 
 agent: Thank you for reaching us.
agent: Sure, wait a minute.