customer: Hi. I am Patricia Collins. 
 agent: Hello, how may I help you today? 
 customer: My baseball tournament has been postponed due to rainfall.So I would like to change my existing reservation. Can you please help me? 
 agent: Sure, please wait for a while. 
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 agent: Sorry, there is no reservation found on your given name. 
 customer: Ok, not an issue. 
 agent: Thanks for choosing us. 
 customer: Thank you for your service.
customer: Ok.