customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: I am Jessica Harris. I need to book a flight ticket from PHL to DCA, Can you please help me for booking? 
 agent: Sure Harris, can I know the travel dates please? 
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 agent: Ok, wait a moment please. 
 customer: Sure. 
 agent: I found a flight with price 100 and connection 1, can I book it? 
 customer: Ok, proceed for booking. 
 agent: Your ticket has been booked with flight number 1016. 
 customer: Thanks for your information. 
 agent: Thank you for approaching us.
customer: I would like to travel on 01/18 to return on 01/20.