customer: Hello,. 
 agent: Hello. 
 customer: I am Kenneth Harris. 
 agent:  How can I help you? 
 customer: I want to change my existing reservation due to some issues, can you please help me with that? 
 agent: OK, please wait I will revert you. 
 customer: Ok. 
 agent:  Sorry, no reservation was found on your name. 
 customer: Ok, no issues. 
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 customer: Thanks for your information.
agent:  Thank you for availing us.