customer: Hello. 
 agent: Hello, how may I guide you? 
 customer: I am Paul Walker. I would like to cancel my existing flight ticket. 
 agent: Sure, please hold on for a moment, let me check. 
 customer: Sure, take your time. 
 agent: I am sorry, there are no reservations with your name. 
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 agent: Thank you, have a good day.
customer: Ok, no problem. Thank you for the information.