customer: Hello. 
 agent: Hello. How may I guide you today? 
 customer: I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket? 
 agent: Sure, I am glad to help you with that. 
 customer: Thank you. 
 agent: Please, provide me your name to check your reservation status. 
 __ 
 agent: Ok, please be on hold for a while. 
 customer: Sure. 
 agent: We regret to inform you that, there is no reservation found on your name in our records. 
 customer: That's fine, thank you for your service. 
 agent: Thank you for opting us.
customer: My name is Nicole Adams.