customer: Hi. 
 agent: Hello. How can I assist you at this moment? 
 customer:  Would it be possible to cancel my reservation, which I have done with my name? 
 agent: Sure, can I have your good name please to check your reservation status? 
 customer: My name is Karen Jackson. 
 agent: Ok, please wait a moment. 
 customer: Ok. 
 agent: Sorry Karen Jackson, no reservation has found under your name to cancel. 
 __ 
 agent: Thank you for choosing us.
customer: It's ok, thank you for the information.