customer: Hello. 
 agent: Hello, how may I assist you today? 
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 agent: Sure, may I know your name for the cancellation process? 
 customer: Nicholas Hernandez. 
 agent: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records. 
 customer: That's ok. Anyways, thank you. 
 agent: Welcome, thank you for reaching us.
customer: I want to cancel my recent reservation. Can you help me out?