customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: I am Anna Williams here. I am planning to visit a trip in Houston. Could you please help me with booking a flight ticket from OAK to HOU? 
 agent: Sure, may I know your dates of journey please? 
 customer: My journey dates are from 06/12 to 06/14. 
 agent: Please wait for a moment. 
 customer: Sure, I will wait for your response. 
 agent: There is a flight with the connections limit 1 of fare 100 and the airline is Hawaiian, are you ok with this booking? 
 customer: Yes, you can proceed with that flight booking. 
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 customer: Thank you for booking my ticket with flight 1020. 
 agent: You are welcome, have a great day.
agent: Ok, your reservation has been confirmed with the flight number 1020.