customer: Hello, Anna Robinson here. 
 agent: Hello. How may I help you? 
 customer: I want to meet my cousin, could you book my ticket from PHL to OAK? 
 agent: On which dates you are willing to travel? 
 customer: My itinerary dates are 08/20 and 08/22. 
 agent: In Southwest airline, flight number 1028 is available with 1 connection and fare is 200. Shall I proceed? 
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 agent: Your ticket is booked with the same as mentioned above. 
 customer: Thank you for booking my ticket. 
 agent: Most welcome.
customer: Please proceed.