customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me? 
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 customer: I am Janet Martinez. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Sorry to say, no reservation found with your name. 
 customer: That's fine, thanks for your response. 
 agent: Thanks for reaching us.
agent: Sure, we are here to help you. Kindly share your name.