customer: Hello, I am Scott Carter. 
 agent: Hello, how can I help you today? 
 customer: I would like to travel from DCA to DTW. Can you please help me to book a ticket? 
 agent: Sure, kindly assign your travelling dates? 
 customer: My travelling dates will be on 10/04 to 10/06. 
 agent: Ok, any other requirements to met? 
 customer: I need a connecting flight. 
 __ 
 customer: Ok. 
 agent: Thanks for waiting, no flights found with your requested details. 
 customer: Not an issue, thank you. 
 agent: Thank you for opting us.
agent: Ok, please wait for a while.