customer: Hello. 
 agent: Hello. 
 customer: Dorothy Allen here. 
 agent: Allen, how may I aid you? 
 __ 
 agent: Sure, please give me a moment to check your ticket status. 
 customer: Sure, take your own time. 
 agent: Sorry, no reservation is available by your name. 
 customer: Oh! May be I have done a wrong booking. Thank you anyways. 
 agent: Thank you for choosing us.
customer: Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.