customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Please aid me to book a flight from EWR to OAK? 
 agent: Sure, may I know the travelling dates? 
 customer: Sure, I want to depart on Aug 26 and need to return on Aug 28. 
 agent: Do you have any connection limit? 
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 agent: May I know your name? 
 customer: Jonathan Hernandez here. 
 agent: Please wait a second. 
 customer: Sure. 
 agent: Sorry, no flights found with your chosen dates. 
 customer: Ok, no problem. Thank you for the information. 
 agent: Thank you for opting us.
customer: I need a direct flight.