customer: Hello. 
 agent: Hello. How may I aid you at this moment? 
 customer: I am Brandon Parker. I want to book a ticket from HOU to ORD to meet my cousin. 
 agent: Ok. 
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 agent: Sure, I am here to help you. May I know your depart date? 
 customer: I want depart on 11/12 and return on 11/14. 
 agent: Will you prefer a lay by in between your journey? 
 customer: I need a lay by. 
 agent: Thank you for sharing the details, there is a flight found with your requirements. 
 customer: Okay. 
 agent: Flight number is 1005 with fare 100 and single connection in Southwest airline. 
 customer: Please book it. 
 agent: Your booking is done. 
 customer: Thank you. 
 agent: Thank you for availing us.
customer: Can you make a reservation?