customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I am William Carter, want to travel from IAH to CLT. Can you help me in ticket booking? 
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 customer: My travel dates are from 02/21 to 02/23. 
 agent: Let me check for the availability of flight. 
 customer: Sure, take your time. 
 agent: William, there is a flight available with price 200 and the connection is 1 with AA airline. Would you like me to proceed with the booking? 
 customer: Yes, you can proceed. 
 agent: Your booking is confirmed with 1018 flight number. 
 customer: Thank you for your support. 
 agent: Thank you for reaching us, have a great day.
agent: Sure, can you please share your travel dates?