customer: Hello. 
 agent: Hello,. 
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 agent: Which service are you looking for? 
 customer: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it? 
 agent: Sure, I will help you with that. 
 customer: OK. 
 agent: Please wait, Let me check your reservation status. 
 customer: OK. 
 agent: Thanks for waiting. Sorry Melissa Brown, No active reservation found on your name to cancel it. 
 customer: No problem, thank you for the information. 
 agent: Thanks for choosing us.
customer: I am Melissa Brown.