customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: Can you please cancel my recent reservation? 
 agent: Sure, I am here to help you. Can you please help me your name to check the active reservations under your name? 
 customer: I have reserved my flight ticket with name Emily Williams name. 
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 customer: Ok, fine not an issue. Anyway thank you for checking my reservation status in my name in your database. 
 agent: It's my duty, thank you for reaching out here.
agent: Sorry Williams, there is no active reservations under your name to cancel.