customer: Hello. 
 agent: Hello. How can I assist you today? 
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 agent: Sure, will you mention your travelling dates please? 
 customer: I am travelling on these dates 03/16 and 03/18. 
 agent: Please give me a moment. 
 customer: Sure. 
 agent: Thanks for waiting, there is a no flights found under your preferable details. 
 customer: Ok no problem, thank you for your services. 
 agent: Welcome, have a great day.
customer: I am Edward Mitchell. I would like to book a ticket from ATL to BOS, can you please help me out?