customer: Hello. 
 agent: Hello. Welcome to our travel agency. How may I help you today? 
 customer: Can you please help me in cancelling my recent reservation, I did not found how to cancel my reservation.Can you please help me out? 
 agent: Please give me a moment. Can I know your name for further proceedings? 
 customer: Myself Patrick Robinson, please check my ticket on that name. 
 agent: Sorry Patrick, there is no reservation found with your details. 
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 agent: Most welcome.
customer: Ok, fine thank you for your information.