customer: Hello. 
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 customer: Myself Benjamin Smith. As my meeting got postponed, I need to cancel my recent reservation, can you please help me out? 
 agent: Sure, please wait for a minute. 
 customer: Please take your time. 
 agent: I could not find any reservation with your name in our database. 
 customer: That's fine, thank you for searching the details. 
 agent: My pleasure.
agent: Hello. How may I assist you today?