customer: Hi. 
 agent: Hello, How can I serve you? 
 customer: I just want to cancel my reservation due to sudden demise of my uncle, can you help me? 
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 customer: Sure, I am Michael White. 
 agent: Please wait a second. 
 customer: Ok. 
 agent: Sorry, No reservation found on your name. 
 customer: No issue, thank you for your information. 
 agent: Thank you for reaching us.
agent: Sure, May I know your name?