customer: Hi. I am Samantha Hernandez. 
 agent: Hello, may I know how best I can help you today? 
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 agent: Sure, please wait for a while, I will check the reservation list and revert to you. 
 customer: Ok. 
 agent: we are sorry to inform you that, there is no reservation found with your name. 
 customer: No issue. 
 agent: Thank you for reaching us. Have a good day. 
 customer: Thank you.
customer: I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?