customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: Steven Baker here. 
 agent: Steven, nice to meet you. 
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 agent: Sure, please wait for a moment. 
 customer: Ok. 
 agent: Steven, I found reservation for.Can I proceed to cancel your reservation? 
 customer: Proceed for cancellation. 
 agent: Ok, your reservation has been cancelled successfully. 
 customer: Thanks for your help. 
 agent: You are welcome.
customer: I got to know the service of JetBlue airlines is not good, so I want to cancel my reservation.