customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I want to cancel my reservation as my project got ramp down. Can you help me with that? 
 agent: Sure, may I know your name? 
 customer: I am Mary Martin. 
 agent: Please wait a moment. 
 __ 
 agent: Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days. 
 customer: Thank you. 
 agent: Thank you for opting us.
customer: Sure.