customer: Hello, I am Lisa Harris. I am planning to reschedule my reservation due to an emergency, can you help me? 
 agent: Hello. Sure, hold on for a moment. Let me check. 
 customer: Take your time. 
 agent: Sorry Lisa, there are no flights reserved on your given name. 
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 agent: Welcome, thank you for choosing us. Have a great day. 
 customer: You are welcome.
customer: No issues. Thank you for checking.