customer: Hi. 
 agent: Hello. 
 customer: Myself Steven Lewis. 
 agent: Lewis, how can I help you? 
 customer: Due to some business meeting I am going to cancel my recent reservation. Can you please help me with that? 
 agent: Sure, I will help you in cancelling your reservation. Please wait, let me check your reservation status first. 
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 agent: Lewis, I did not find any reservation under your name in our database. 
 customer: Not an issue, anyhow thank you very much for you service. 
 agent: You are most welcome and thank you for choosing us.
customer: Sure.