customer: Hello. 
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 customer: I am Amanda Walker, I want to cancel my ticket has my plan to visit New York for reunion which is being cancelled. Can you can my reservation? 
 agent: Sure, I will help you. Please wait a while. 
 customer: Sure. 
 agent: Thank you for your time. We found a reservation in your name and it has been cancelled. 
 customer: Ok, thank you for helping me. 
 agent: Thank you for contacting us.
agent: Hello. How may I serve you now?