customer: Hello. 
 agent: Hello. How may I aid you today? 
 customer: I am looking to cancel the flight ticket which is booked in the last week because I am unable to travel due to some health issues. Can you please help me to cancel the ticket? 
 agent: Sure, please wait a moment, let me check. 
 customer: Thank you for considering my request. Take your time. 
 agent: Before proceeding, can you please mention your name? 
 customer: My name is Anna Lee. 
 agent: Hold a moment. 
 customer: Ok. 
 agent: Sorry Lee, there are no active reservation to cancel on your name. 
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 agent: Thank you for reaching our service.
customer: It's ok, not a problem with that. Thank you for your valuable time.