customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me? 
 agent: Sure, I will help you. May I know your name? 
 customer: Linda Phillips. 
 __ 
 customer: Ok. 
 agent: Sorry, I did not find any reservation under your name in our database. 
 customer: That's Fine, Thank you for the information. 
 agent: You are most welcome.
agent: Thank you. Please wait for a while, let me check your reservation status.