customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I will be cancelling my reservation because of my parents, they are not allowing me to travel alone. Can you help me? 
 agent: May I know your name please? 
 customer: Myself John Thomas. 
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 customer: Sure, take your time. 
 agent: Sorry there is no reservation found basis on your details. 
 customer: Ok, no issues.Thank you for checking. You are welcome.
agent: Please wait for a moment, let me check your details.