customer: Hi. 
 agent: Hello, how can I assist you for the day? 
 customer:  I want to cancel my reservation as my project got ramp down. Can you help me with that? 
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 customer: I am Linda Robinson. 
 agent: Sorry, we found no reservation on your given name. 
 customer: Ok, no issues. Thanks for the information. 
 agent: Thank you for reaching us.
agent: May, I know your good name?