customer: Hello, I am Nancy Taylor. 
 agent: Hello. How can I serve you? 
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 agent: Sure. Please wait a while. 
 customer: Sure. 
 agent: Thanks for your time. We didn't found any reservation by this name. 
 customer: No problem. Thank you for the information. 
 agent: Thank you for choosing us.
customer: Due to some emergency I need to cancel my recent reservation can you please help me in cancelling my reservation.