customer: Hi. 
 agent: How can I provide assistance to you? 
 customer:  I need to cancel my recent reservation due to cancel of my brother's daughter engagement. Can you please help me with it? 
 agent: Sure, that is what I am here. May I know your good name please? 
 customer: My name is Virginia Baker. 
 agent: Give me a minute please. 
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 agent: Unfortunately, there is no reservation found on your name. 
 customer: Ok, no issues. Thanks for the help. 
 agent: Thanks for choosing us, have a nice day.
customer: Ok,.