customer: Hello, I am Betty Campbell. 
 agent:  Hello, How exactly I can serve you the best today? 
 customer: Can you help me to book a direct flight from LGA - OAK? 
 agent: Sure, I will help you with that. 
 customer: Thanks. 
 agent: Kindly, mention your travelling dates? 
 customer: My travelling dates are 07/26 and 07/28. 
 agent:  Ok, please wait a moment, let me search a flight for you. 
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 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for choosing us.
customer: Sure.