customer: Hello. 
 agent: Hello, how can I help you today? 
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 agent: Sure, may I know your good name? 
 customer: Sure, I am Gary Perez. 
 agent: Please be on hold. 
 customer: Ok. 
 agent: We found a reservation on your name in our database. Can I cancel it? 
 customer: Yes, please proceed. 
 agent: Your ticket has been cancelled. 
 customer: Thank you. 
 agent: Thank you.
customer: Due to sudden rainfall at my source, I want to cancel my recent reservation. Can you please help me with this?