customer: Hi. 
 agent: Hello, how may I help you? 
 customer: I want to cancel my reservation, can you help me with that? 
 agent: Sure, please share your good name? 
 customer: Robert Allen here. 
 agent: Sure, please wait for a while. 
 __ 
 agent: Sorry, no reservation found on your given name. 
 customer: Ok, thank you. 
 agent: Thank you for choosing us.
customer: Ok.