customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: Can you please help me in booking a flight ticket to HOU from AUS? 
 agent: Sure, may I know your travel dates? 
 customer: My travel dates are from Jan 28 to Jan 30. 
 agent: Do you have any other specifications? 
 customer: I need a connecting flight. 
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 customer: I am Amy Edwards. 
 agent: Sorry, there were no flights found on your preferable travel dates. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for choosing us.
agent: May I know your name?