customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: Owing to an  emergency, I would like to cancel my reservation. Can you help me in that? 
 agent: Sure, I will help you on that. May I know your name to check your reservation status? 
 customer: Frank Roberts is my name. 
 agent: Ok Frank, please hold on to check your status. 
 customer: Ok. 
 agent: Sorry Frank, we don't have any records under your name in reservation. 
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 agent: Thank you for reaching us, have a great day.
customer: It's ok, Thanks for the information.