customer: Hi. 
 agent: Hello, how can I assist you today? 
 customer: Can you help me book a direct flight to Charlotte? 
 __ 
 customer: I am Laura King. I prefer to depart on 09/21 and return on 09/23. 
 agent: Ok, Let me know your airport codes. 
 customer: My source is ORD and destination is CLT. 
 agent: Thank you for details. Please wait, I will check the availability and get you back. 
 customer: Sure. 
 agent: Thank you for waiting, Sorry we found a flight with one connection. 
 customer: Ok. Thank you for your response. 
 agent: Thank you for choosing us.
agent: Sure, May I know your name and journey dates?