customer: Hello. 
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 customer: Myself Rachel Thomas. Can you please help me with booking a flight ticket from AUS to OAK? 
 agent: Sure, could you please share your departure and arrival day? 
 customer: My departure date is Apr 17 at the Evening time and my return date is Apr 19. 
 agent: The economy class with flight number 1027 of JetBlue airline is available having fare as 200 and connection as 1, is it ok for you? 
 customer: That's perfect, please proceed with booking. 
 agent: Ok, your reservation is confirmed. 
 customer: Thank you for helping me. 
 agent: You are welcome, have a great day.
agent: Hello, do you need any help from us?