customer: Hello. 
 agent: Hello,. How can I amend you today? 
 customer: My plan to go for a holiday trip got postponed, could you please help me in changing my reservation? 
 agent: Sure, we are here to assist you. 
 customer: Thank you. 
 agent: Let me know your name for further process. 
 customer: My name is Ronald King. 
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 customer: Ok. 
 agent: Thanks for your time. There is no reservation found on your name in our database. 
 customer: Ok, thanks for the information. 
 agent: Thank you for opting us.
agent: Please, wait.