customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: Can you help me in doing a reservation from MSP to LAX? 
 agent: Sure, could I have your trip dates, please? 
 customer: My journey dates are Jan 24 to 26. 
 agent: Do you have any specifications? 
 customer: I need a connecting flight. 
 agent: On what name, do I need to reserve the ticket? 
 customer: I am Melissa Phillips. 
 agent: We found a connecting flight 1000 from Delta airline with a fare 100. Shall I proceed? 
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 agent: Your ticket has been confirmed in economy class. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: Ok, please proceed.