customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Myself Samantha Turner. I want to travel from CLT to JFK locations, can you please book a flight ticket? 
 agent: Please share your desired travel dates? 
 customer: My travelling dates are from 11/28 and 11/30. Make sure that I want a direct flight. 
 agent: There is no flight with connection limit 0. 
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 agent: Thank you for choosing us. Have a nice day.
customer: It's ok. Thank you for the information.