customer: Hi. 
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 customer: Due to emergency I need to cancel my recent reservation, can you please help me with that? 
 agent: Sure, can I know your name? 
 customer: Karen Campbell here. 
 agent: Please hold on a moment. 
 customer: Sure. 
 agent: Sorry, there is no reservation found on given name. 
 customer: Ok, no problem. Thanks for your information. 
 agent: Thank you for reaching us.
agent: Hello, how may I help you?