customer: Hi, my name is Angela Allen. 
 agent: Hello, how can I provide assistance to you? 
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 agent: Sure Angela, we are rapturous to help you. 
 customer: Thank you. 
 agent: May I now when are you visiting to Philadelphia? 
 customer: Yes, I have planned to travel on 10/06. 
 agent: Angela, can you please help me with Philadelphia airport code? 
 customer: Sure, airport code is PA-PHL. 
 agent: When do you planned to come back? 
 customer: I would like to return on 10/08. 
 agent: Please wait for a moment, I will try to find a flight for you and revert to you soon. 
 customer: Ok, take your time. 
 agent: Sorry to inform you that, currently no flights are running at that location due to abnormal weather conditions. 
 customer: That's ok. Thank you for the response. 
 agent: Thank you for contacting our service, hope we will serve you best next time.
customer: As I am planning a round trip to attend women's fashion week which is organised by my cousin in Philadelphia, so can you please book me a direct flight?