customer: Hello. 
 agent: Hello, how can I serve you? 
 customer: I am Jennifer Lopez, I want to cancel my ticket as my I want to visit New York is cancelled to my illness. Can you cancel the flight ticket which is on my name? 
 agent: Sure, please wait a while I will check and let you know. 
 customer: Sure. 
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 customer: Please cancel the reservation. 
 agent: Your reservation is cancelled. 
 customer: Thank you for the service. 
 agent: Thank you for reaching us.
agent: Thank you for waiting. Your reservation is found.