customer: Hi. 
 agent: Hello, may I know how best I can help you today? 
 customer: Please book a flight ticket from HOU to EWR. 
 agent: Yes, I will definitely try my best to help you in booking your flight ticket. Could you please provide your planned dates of journey? 
 customer: My trip dates are 20 and 22 of Feb. 
 agent: Do you require any stopovers in your journey? 
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 agent:  Would you let us know if you have any other preferences? 
 customer: I don't have any other specifications. 
 agent: Please share your name. 
 customer: My name is Kevin Thomas. 
 agent: Ok, please wait a minute I will get back to you with the flight details. 
 customer: Ok. 
 agent: As per the intents mentioned, Southwest Airlines is providing a connecting flight and the airfare is about 100. Shall I proceed with flight 1023? 
 customer: Yes, please. 
 agent: Your booking is done. 
 customer: Thank you. 
 agent: Thanks for reaching us.
customer: I need a connecting flight.