customer: Hi. 
 agent: Hello. What can I do for you? 
 customer: I need a help in ticket booking, can you help me? 
 agent: Sure, may I know your airport codes? 
 customer: My travelling locations are from AUS to DFW to give my presentation in an international competition. 
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 customer: I prefer to go on 06/04 and 06/06. 
 agent: Please provide your name for further process. 
 customer: My name is Paul Wilson. 
 agent: Sorry, no flights had been found on your name. 
 customer: Ok, no problem, I will prefer to go on my own. 
 agent: Thank you for reaching us. 
 customer: Thank you.
agent: May I know your good name please?