customer: Hello, I am Janet Moore. 
 agent: Hello, how can I assist you? 
 customer: I need to fly Seattle, could you please help me in booking my flight ticket from AUS to SEA? 
 agent: Sure, please provide your travelling dates. 
 customer: My planned trip dates are 12/19 and 12/21. 
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 customer: I need a halt in my journey. 
 agent: We found a direct flight with your details. Shall I proceed? 
 customer: No, I need a connecting flight. 
 agent: Ok. 
 customer: Do not proceed. Thank you for your service. 
 agent: Thank you for choosing us.
agent: Let me know your specifications?