customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: My cousin told me to cancel his reservation because he is unwell. Can you please help me out? 
 agent: Sure, I will help you with this. 
 customer: Thank you. 
 agent: Can you please provide the name on which you have made the reservation previously? 
 customer: The reservation was done on the name of Ronald Harris. 
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 customer: Not an issue, thank you so much for checking. 
 agent: Thank you for contacting us.
agent: Ronald Harris, there is no active reservation found under your name in our database.