customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 customer: I have to cancel my flight ticket reservation due to some office on the same date, can you help me? 
 agent: Sure, I will help you with this. 
 customer: Thank you. 
 agent: Can you please provide the name on which you have made the reservation previously? 
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 agent: Thomas Scott, there is no active reservation found under your name in our database. 
 customer: Ok, no issues with that one, thank you for your information. 
 agent: Thank you for utilising our service.
customer: Sure, my name is Thomas Scott.