customer: Hello. 
 agent: Hello, may I know your good name? 
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 agent: How can I assist you today? 
 customer: Due to heavy rainfall, my Cricket match was cancelled, so please cancel my recent reservation. 
 agent: Sure, please wait for a moment. I will check and get back to you. 
 customer: Ok, I will wait. 
 agent: Sorry to say that, no reservation was found with your good name. 
 customer: No problem, thank you for your quick response. 
 agent: Thank you for opting us.
customer: My name is Timothy Martinez.