customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I want to cancel my recent reservation, can you please help me with this? 
 agent: May I know your good name please? 
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 agent: Please give me a moment. 
 customer: Sure. 
 agent: There is a reservation found with your given name. Shall I proceed with the cancellation? 
 customer: Ok, please cancel my booking. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.
customer: I am John Jackson.