customer: Hello, I am Paul Adams. 
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 customer: I am planning to visit my grand father's house in New York, can you please help me to book a flight ticket with single connection? 
 agent: Sure, I will help you. When you would like to travel? 
 customer: I am travelling on 11/01 to 11/03. 
 agent: Ok, may I know your journey locations? 
 customer: I would like to fly from SEA-JFK. 
 agent: Ok, please wait for a minute. 
 customer: Sure. 
 agent: Thanks for your patience, we found a direct flight based on your given data. 
 customer: Ok, do not proceed. 
 agent: Sure. 
 customer: Thanks for your service. 
 agent: Thanks for reaching us, have a great day. 
 customer: Thank you.
agent: Hello, how may I assist you Paul Adams?