customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I would like to cancel my reservation due to heavy rains. Will you please help me with that? 
 agent: Sure, may I know your name please? 
 customer: Myself Amanda King. 
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 customer: It's ok fine. Thank you for your information. 
 agent: Thank you for choosing us, have a nice day.
agent: Sorry, no reservation has been found on your name in our database.