customer: Hello, myself Michael Young. 
 agent: Hello, how can I assist you Young? 
 customer: I would like to take my child to Houston Zoo, please help me in booking a ticket from AUS to IAH. 
 agent: Sure Young, please provide me your journey dates for enhanced search. 
 customer: My travel dates are 05/19 and 05/21. 
 agent: Please give me a minute. 
 customer: Sure, take your time. 
 agent: Young, I found a business class ticket in AA airlines with price 600. Shall I book the ticket for you? 
 customer: Ok, please proceed for booking. 
 agent: Your ticket is confirmed and the flight number is 1010. 
 __ 
 agent: Thank you for contacting us, have a safe journey.
customer: Thank you for your response.