customer: Hi. 
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 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me in that? 
 agent: May, I know your good name? 
 customer: Kenneth Roberts. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Sorry, we found no reservation on your given name. 
 customer: Ok,. Thank you for checking. 
 agent: Thank you for reaching us.
agent: Hello, how can I assist you for the day?