customer: Hi. I am Jonathan Johnson. 
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 customer:  I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me. 
 agent: Sure, we are happy to help to you. 
 customer: Thank you. 
 agent: Please stay online. 
 customer: Ok. 
 agent: Sorry to say that, there is no active reservation found on your name. 
 customer: That's Fine. Thank you. 
 agent: Thank you for communicating with us.
agent: Please let me know, how can I support you today?