customer: Hi. 
 agent: Hello, how can I aid you for today? 
 customer: Owing to an emergency I want to cancel my reservation, can you help me? 
 agent: I am here to help you about that, can you please provide your name for checking the reservation status under your name? 
 customer: I am Jeffrey Hill. 
 agent: Please wait for 2-3 minutes while I check with the active reservation under your name. 
 customer: Sure. 
 agent: Sorry Jeffery Hill, there is no active reservation under your name in our booking list. 
 __ 
 agent: You are welcome, thank you for reaching us.
customer: No problem, thanks for checking.