customer: Hello, Emma Scott is my name. 
 agent: Hello, how may I support you? 
 __ 
 agent: Sure, please wait for a minute I will revert you with current status. 
 customer: Ok. 
 agent: Sorry to inform that there is no reservation found with your name. 
 customer: Ok, Thank you for your service. 
 agent: Thank you for availing us.
customer: Due to sudden demise of my Great Grandmother, I want to change my existing reservation. Can you help me with this?