customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I would like to book a flight on the route from MSP - OAK, can you please help me today? 
 agent: Sure, please provide me your travelling. 
 customer: I will be travelling on the dates from 06/06 to 06/08. 
 agent: Delta airline is providing flight for you with price 200. Shall I proceed? 
 customer: Ok, please book it if the price is within 5000. 
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 customer: My name is Emma Harris. 
 agent: Your ticket has been booked with your name. 
 customer: Thank you for helping me out. 
 agent: It's my pleasure.
agent: May I know your name to proceed further?