customer: Hello. 
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 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me? 
 agent: Sure, may I know your name for the cancellation process? 
 customer: Ok, I am Gregory Robinson. 
 agent: Thank you, please wait for a minute. 
 customer: Ok, take your time. 
 agent: Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records. 
 customer: Ok, not a problem. Thank you for your information. 
 agent: Welcome, thank you for reaching us.
agent: Hello, how may I assist you today?