customer: Hi. 
 agent: Hello, how may I help you? 
 customer: Due to the continuous raining, my badminton tournament rescheduled to future dates. So I had a request to you to change my existing reservation? 
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 customer: Sure, I had a recent reservation with name Deborah Gonzalez. 
 agent: Please wait for sometime, I will check and get back to you. 
 customer: Sure. 
 agent: We are sorry to inform, there is no reservation found on your given name. 
 customer: Ok, no worries at all. 
 agent: Thank you for reaching us. 
 customer: Thanks for your kind service.
agent: May I know your name?