customer: Hi. 
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 customer: I have to change my travel airport codes because I have given a airport code which is far to my current location. So, I need your help. Will you please help me in changing the details? 
 agent: Sure, we are glad to help you. 
 customer: Thank you. 
 agent: Can I have your good name to proceed further? 
 customer: My name is Katherine King. 
 agent: Sorry, there is no active reservation on your name. 
 customer: No problem, thanks for the help. 
 agent: Thank you for reaching us.
agent: Hello. How may I serve you for the day?