customer: Hello. My name is Patricia Martin. 
 agent: Hello Patricia, I'm Travel Chat Bot! I can help you find your booking details, cancel or amendment. 
 customer: I had planned to go on a vacation, but it was cancelled.Can you cancel my recent reservation? 
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 customer: Thank you for the help. 
 agent: Welcome.
agent: Sure. I can definitely help you. I found your previous ticket. I cancelled your flight ticket  and the airline is not charging you their normal fee.