customer: Hello. 
 __ 
 customer: I am George Adams. 
 agent: What service that you are seeking from our agency George? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I am oblige to help you. 
 customer: Ok. 
 agent: Please wait a moment to check your previous reservation. 
 customer: Ok. 
 agent: We regret that, there is no reservation with your name in our records. 
 customer: That's ok. Thank you for checking. 
 agent: Thank you for approaching us, have a great day.
agent: Hello.