customer: Hi. I want to cancel my reservation, As I have fallen sick and cannot be able to travel. Can you help me with that? 
 agent: Hello. Sure, I will help you with cancellation. 
 customer: Thanks for your response. 
 agent: May I know your good name? 
 customer: Sure, Jennifer Williams is my name. 
 agent: Please wait for a moment, while I search for the reservation on your name. 
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 agent: Thank you for waiting, I found your reservation, shall I cancel your reservation? 
 customer: Yes, please cancel it. 
 agent: Your reservation has been cancelled. 
 customer: Thanks for your help. 
 agent: Thank you for visiting us, we hope see you again.
customer: Sure.