customer: Hello. 
 __ 
 customer: I am Gregory Thomas, want to cancel my reservation. Can you please help me? 
 agent: Sure, please allow me a moment. 
 customer: Sure. 
 agent: Thank you for waiting. Sorry, there is no reservation with your name in our portal to cancel further. 
 customer: That's fine, thank you. 
 agent: You are welcome.
agent: Hello, do you need any help from us?