customer: Hello, my name is Patricia Green. 
 agent: Hello, how can I assist you at this moment? 
 customer: Owing to emergency, I need to cancel my recent reservation. Please help me with that. 
 agent: Sure, I am here to help you. Please allow me a moment to check your reservation status. 
 customer: Sure. 
 __ 
 customer: No problem, thanks for your information. 
 agent: Thank you for utilising our service.
agent: Patricia Green, there is no active reservation found under your name in our database to cancel it.