customer: Hello, I am Kenneth Taylor. 
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 customer: Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation. Can you help me with this? 
 agent: Sure, we are here to help you with cancellation. Please wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting, there was no reservation found on your name. 
 customer: Ok, Thank you for your service. 
 agent: Thank you for opting us.
agent: Hello, how can I help you today?