customer: Hello. I am Betty Jones. 
 agent: Hello, how may I assist you? 
 customer: I want to cancel my recent reservation, can you please help me with this? 
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 customer: Sure, take your time. 
 agent: Sorry, there is no reservation found on your name in our database to cancel. 
 customer: Ok, no problem. Thank you for your information. 
 agent: You are welcome.
agent: Sure, please wait for a moment.