customer: Hi. 
 agent: Hello, how may I help you today? 
 __ 
 agent: Nice to meet you Katherine. What type of help can I do for you? 
 customer: I want to book a ticket from IAH to DFW. 
 agent: Sure, may I know your trip dates? 
 customer: The journey dates are from 03/28 to 03/30. 
 agent: OK, please wait for a minute. 
 customer: Sure. 
 agent: Sorry Katherine, I cannot found any flight with your details. 
 customer: That's OK. Thank you for your details. 
 agent: Thanking you for contacting us.
customer: My name is Katherine Taylor.