customer: Hello. 
 agent: Hello. How can I guide you? 
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 agent: Sure, may I know your name please? 
 customer: My name is Scott martinez. 
 agent: Sorry Scott, there is no reservation on your name to change. 
 customer: That's fine. No issues. Thank you for your information. 
 agent: Thank you, have a nice day.
customer: Due to climate condition, I want to change my reservation. Can you do it for me?