customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: I would like to visit New York, can you help me for booking a flight ticket from JFK to EWR? 
 agent: sure, I will help you in booking a flight ticket. Can you please help me with your travelling dates? 
 customer: My travelling dates are from 06/04 till 06/06. 
 agent: Here, I found a flight for you with 1 connection and fare is 100. Shall I proceed? 
 customer: Ok, please proceed for booking. 
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 customer: My name is Edward Taylor. 
 agent: Your booking is done with flight 1000 in AA airlines. 
 customer: Thank you for booking. 
 agent: Welcome, have a safe flight.
agent: To proceed further, could you please tell me your name?