customer: Hello. 
 agent: Hello. How can I assist you today? 
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 agent: Sure, please allow me a moment to check for the previous reservation. 
 customer: Sure, take your time. 
 agent: Brian, there is no reservation found under your name. 
 customer: Thank you for your help. 
 agent: Thank you for contacting us.
customer: I am Brian White. I want to cancel my reservation, due to earthquake in Minneapolis, can you help me?