customer: Hello, I am Kevin Wright. 
 agent: Hello, how can I help you? 
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 agent: Sure, please wait a minute. 
 customer: Sure. 
 agent: There is no reservation with your name. 
 customer: Not an issue, thank you. 
 agent: Thank you for reaching us.
customer: I have planned to consult a doctor for monthly check up due to more emergency operations scheduled to him my appointment has been cancelled. help me in cancelling my reservation.