customer: Hello. 
 agent: Hello. 
 customer: My name is Nicole Roberts. 
 agent: How may I help you? 
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 agent: Sure, I will help you. Nicole, no reservation has been found on your name in our database. 
 customer: Its ok, I think I made a mistake while booking. Anyways, thank you for the information. 
 agent: Thank you for reaching us.
customer: Due to my ill health, I would like to cancel my recent reservation. Please help me.