customer: Hello, I am Scott Martin. 
 agent: Hello, how may I assist you? 
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 agent: Sure, please wait a moment. 
 customer: Sure. 
 agent: There is no reservation on your name. 
 customer: No problem. 
 agent: Thank you so much for choosing us. 
 customer: Thank you for the information.
customer: Due to sudden death of my grandfather I need to cancel my recent reservation can you please help me out cancelling my reservation.