customer: Hi. 
 agent: Hello, how may I help you? 
 customer: Can you please cancel my reservation due to my bad health? 
 agent: Sure, can I know your name? 
 customer: I am Jack Lee. 
 agent: Please hold on a moment. Sorry, there is no reservation found on given name. 
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 agent: Thank you for reaching us.
customer: Sure. That's ok, thank you for checking.