customer: Hello,. 
 agent: Hello, how may I aid you today? 
 customer: Can you please help me in booking my flight ticket from PHX to JFK? 
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 customer: My planned travel dates are July 07-09. 
 agent: Are you looking for any preferred connections? 
 customer: I prefer a direct flight. 
 agent: Do you have any other specifications to be met? 
 customer: I want to depart in the evening. 
 agent: Can I have your name to proceed further? 
 customer: James Martin is my name. 
 agent: Ok, please wait a moment. 
 customer: Ok. 
 agent: Thank you for your valuable time, unfortunately no flights available on that route. 
 customer: Ok, no issues. Thank you for your service. 
 agent: Thank you for reaching us.
agent: Sure, can you please share your journey dates?