customer: Hi. 
 __ 
 customer: Gary Hill here. 
 agent: How may I guide you? 
 customer: Can you please book me a ticket from PHX to DTW? 
 agent: Sure, can I know your preferable dates? 
 customer: Ok, my preferred travel dates are 04/16 and 04/18. 
 agent: I found a flight 1002 of AA airlines matches with your preferences, can I proceed? 
 customer: Yes, please book it. 
 agent: Your ticket is booked. 
 customer: Thank you for your help. 
 agent: Thank you, have a safe trip.
agent: Hello, Good Morning.