customer: Hi. I am Joshua Edwards. 
 agent: Hello, how may I aid you? 
 customer: Can you please book me a direct flight to Detroit? 
 agent: Sure, Can you please let me know your dates of journey? 
 customer: My travelling dates are on 02/29 and return on 03/02. 
 agent: May I know your airport codes? 
 customer: I need to surprise my sister on leap year day. So I need to travel from OAK to DTW. 
 agent: Please wait. I will get back to you with a flight. 
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 agent: Thanks for your waiting. Unfortunately there are no flight found with your given data. 
 customer: Ok, not a issue. I will find another option. Thanks for your service. 
 agent: Thank you for opting us.
customer: Sure, I will wait.