customer: Hi. 
 agent: Hello, How can I best serve you today? 
 customer: Could you please help me to book a flight ticket from DTW to IAD? 
 agent: Sure, can you please mention your depart and arrival dates of your journey? 
 customer: I want to depart on Dec 11 and return back on Dec 13. 
 agent: Do you like to go with a connecting or direct flight? 
 customer: I need a connecting flight. 
 agent: May I know if you prefer to have any other comforts in your journey? 
 customer: I don't have any other specifications. 
 agent: Can I know your good name to proceed further? 
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 agent:  There is a flight in American Airlines with the ticket price of 100 having one connection and economy class. Can I proceed to booking? 
 customer: Ok, proceed with the booking. 
 agent: Your booking is confirmed and the flight number is 1020. 
 customer: Thank you for the help. 
 agent: Thank you for choosing us.
customer: I am Michelle Thompson.