customer: Hi. 
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 customer:  I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation? 
 agent: Sure, let me know your name to check for your reservation status? 
 customer: Cynthia Harris here. 
 agent: Please stand by. 
 customer: Ok. 
 agent: Sorry, no reservation found on your name in our portal to change it. 
 customer: No issue, Thank you for the information. 
 agent: Thank you for contacting us.
agent: Hello, what can I do for you today?