customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: I want to cancel my reservation, can you help me with that? 
 agent: Sure, may I know your name for the cancellation process? 
 customer: Andrew Lee here. 
 agent: Thank you, please wait for a while. 
 __ 
 agent:  Sorry, we couldn't find a reservation on your name to cancel. 
 customer: No problem, thank you for the information. 
 agent: Welcome, thank you for reaching us.
customer: Sure.