customer: Hello. 
 agent: Hello, how may I assist you? 
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 agent: Sure, help me with the trip dates? 
 customer: Ok, my trip dates are Oct 28 and Oct 30. 
 agent: Do you have any other preferences? 
 customer: I need a flight ticket in a business class. 
 agent: Let me know if you have any particular timings to travel? 
 customer: I need to departure in the afternoon. 
 agent: Thank you for your details, we do not found any flights running in your preferred dates. 
 customer: Not a problem, I will go by road trip to complete my trip. Anyways thank you for the information. 
 agent: Thank you for reaching us.
customer: I am Timothy Smith. Can you help me in booking me a connecting flight for my journey to LAS from JFK to attend an event over there?