customer: Hi. 
 agent: Hello, how may I be of your helping hand today? 
 customer: I want to cancel my recent reservation as my trip got postpone due to my health issues. Can you help me in cancellation? 
 agent: Sure, we are here to help you. Can you please provide your name to check your previous reservation status? 
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 agent: Please wait a while. 
 customer: Ok. 
 agent: We  are glad to inform you that, we found a reservation with your name. Shall I proceed with cancellation? 
 customer: yes, you can cancel the ticket. 
 agent: Your ticket has been cancelled successfully, and your amount will be credited to your back account within four working days. 
 customer: Thank you for your help in cancellation. 
 agent: Thank you for reaching us.
customer: I am Kenneth Garcia.