customer: Hello, I am Jonathan Miller. 
 agent: Hello, how can I support you now? 
 customer: Due to emergency meeting I need to cancel my resent reservation can you please help me in cancelling the reservation? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 __ 
 customer: Sure. 
 agent: Thank you for waiting, sorry there is no reservation found on your name. 
 customer: No problem. Thank you. 
 agent: Thank you for visiting us, we hope see you again.
agent: Please wait for a moment, while I search for the reservation.