customer: Hello. 
 agent: Hello. How can I aid you now? 
 __ 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May I know your name to check your reservation status? 
 customer: Gary Evans here. 
 agent: Ok, please wait for a while. Sorry, there is no reservation found on your name in our records. 
 customer: Ok, no problem. Anyway thank you for checking out. 
 agent: Thank you for reaching us.
customer: I would like to cancel my reservation, can you please help me out?