customer: Hi. 
 agent: Hello, how may I help you? 
 customer: Can you please check a flight from DTW to JFK? 
 agent: Sure, we are glad to assist you. 
 customer: Thank you. 
 agent: On which dates would you like me to book a flight ticket for you? 
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 agent: Would you like to travel in economy or business class? 
 customer: I am comfortable to travel in any class. 
 agent: May I know your good name? 
 customer: I am Carol Miller. 
 agent: Help me with your connection limit? 
 customer: Sure, I need a connecting flight. 
 agent: Please, wait. 
 customer: Sure. 
 agent: Thank you for waiting, sorry there is no flight available on your journey data. 
 customer: No problem, thanks for your information. 
 agent: Thank you for reaching us.
customer: I will fly on May 1st and intend to return on May 3rd.