customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: As I am not well right now, so I want you to cancel my reservation. Can you help me with this? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, my name is Gregory Hill. 
 agent: Ok, please stand by I will check the status and get back to you. 
 customer: sure, take your time. 
 agent: Thanks for your time, sorry no reservation found with your name. 
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 agent: Thank you for reaching us, have a nice day.
customer: It's alright, thank you for your information.