customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Please book a ticket from Oakland, CA-OAK to Austin, TX-AUS. 
 agent: Ok, on which dates you are willing to travel? 
 customer: My travelling dates are from 04/14 to 04/16. 
 agent: May I know your name for further use? 
 customer: Sure. I am Paul Green. 
 agent: There is a direct flight-1015 with price 100, shall I proceed? 
 customer: Please do not book direct flight. 
 agent: Would you like me to search a flight with single connection? 
 customer: Please search a flight with single connection. 
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 customer: Thank you.
agent: Sorry, there is no flight with single connection. Thanks for reaching us, have a good day.