customer: Hello. 
 __ 
 customer: I want to cancel my recent reservation owing to an emergency. 
 agent: Sure, I am here to help you with that. Can you please tell me your name? 
 customer: My name is Dennis Wilson. 
 agent: Here, I found your reservation and it is successfully cancelled. 
 customer: Thank you. 
 agent: Thank you for opting us, have a nice day.
agent: Hello. How can I help you today?