customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: Can you please help me in cancelling my recent reservation? 
 agent: Sure, may I know your good name please? 
 customer: I am Dennis Baker. 
 __ 
 customer: Ok. 
 agent: Sorry, there is no reservation found on your name in our database to cancel. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for reaching us.
agent: Please wait for a moment.