customer: Hello, I am Edward Phillips. 
 agent: Hello, how can I assist you today? 
 customer: Can you please book a ticket from PHL to OAK? 
 agent: Sure, I'll help you in that. May I know your travel dates please? 
 customer: Sure, I would like to go on 10/02 and return back on 10/04. 
 agent: Ok, please be on hold. 
 customer: Ok, ensure it is a single connecting flight. 
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 customer: Ok, please proceed for further. 
 agent: Your ticket has been booked with flight-1012, have a safe journey. 
 customer: Thank you for booking. 
 agent: Thank you for choosing us. 
 customer: Welcome.
agent: Frontier airlines is having a flight with travel charge of 200, shall I proceed for booking?