customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I want to cancel my reservation which is done recently due to some health issues, can you please help me in this? 
 agent: Sure, I am here to help you with the ticket cancellation. 
 customer: Thank you. 
 agent: Can you please tell me your name to check the ticket status? 
 customer: Sure, my name is Kimberly Martinez. 
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 customer: Ok, that's fine. Anyways, thank you for your service. 
 agent: You are welcome. Thank you for choosing our travel agency.
agent: Sorry to inform you, there is no active reservation found with your name to cancel.