customer: Hello. 
 agent: Hello, how may I help you? 
 __ 
 agent: Sure, please share your good name? 
 customer: Thank you. Please check the reservation with my name Thomas Taylor. 
 agent: Please wait for a while. 
 customer: Sure, take your time. 
 agent: Sorry, no reservation found on your given name. 
 customer: Oh! It may not be booked properly. Anyway, thank you for your time. 
 agent: Thank you for choosing us. 
 customer: Most welcome.
customer: I have to change my reservation due to my planned trip got postponed. So  please help me with that.