customer: Hi. 
 agent: Hello, how may I guide you today? 
 customer: I want to cancel my recent reservation, can you please help me out? 
 agent: Sure, can you provide your good name please? 
 customer: Sure, my name is Jacob Robinson. 
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 customer: Ok, take your time. 
 agent: Sorry to say that, there is no active reservation found on your name. 
 customer: It's ok, thank you for the information. 
 agent: Thank you for reaching us.
agent: Please wait a minute.