customer: Hello. 
 agent: Hello. 
 customer: I am Rachel Thompson. 
 agent: How may I help you? 
 customer: I want to change my existing reservation, due to my family tour got postponed. Could you help me in changing reservation? 
 agent: Sure. Please wait a moment, I will check for the reservation with your name. 
 __ 
 agent: Thanks for your time, there was no reservation found on your name. 
 customer: Not an issue. 
 agent: Thank you for reaching us. 
 customer: Thanks for your service.
customer: Ok.