customer: Hello,. I am Pamela Garcia. 
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 customer: I am planning to visit NASCAR hall of fame museum at Charlotte, can you please help me in reserving a flight ticket? 
 agent: Sure, May I know your travelling airport codes? 
 customer: Source is from MCO and destination is to CLT. 
 agent: Provide your travel dates? 
 customer: I want to travel on 11/24, and need to catch return flight on 11/26. 
 agent: We found a 1019 Southwest airline, with fare of 100. 
 customer: Please proceed with the booking. 
 agent: Your booking is done with this connecting flight. 
 customer: Thanks for your assistance. 
 agent: Thanks for your presence.
agent: Hello, How can I amend you now?