customer: Hi. 
 agent: Hello. How may I help you? 
 customer: Please help me out in booking the ticket from MSP to PHL. 
 agent: May I know your travel dates? 
 customer: My trip dates will be Jan 29 to Jan 31. 
 agent: Do you have any connecting preferences? 
 customer: I need a connecting flight. 
 agent: Is there any other concern? 
 customer: No. 
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 customer: Patrick Lewis is my name. 
 agent: Sorry, no flights found at the moment as per your desired locations. 
 customer: That's ok, thank you. 
 agent: Thank you for choosing us.
agent: May I know your name please?