customer: Hello. I am Carol Phillips. 
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 customer: I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation. So please help me in cancellation. 
 agent: Sure, please be on hold. 
 customer: Ok. 
 agent: Thanks for your time, we found a reservation on your name and it has been cancelled successfully. 
 customer: Thank you. 
 agent: Thanks for contacting us.
agent: Hello, what can I do for you to make you happy?