customer: Hello. 
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 customer: Myself Emily Jackson. I need to cancel my recent reservation, as my  planned trip with my friends got cancelled. Can you please  help me out? 
 agent: Please wait for a moment. 
 customer: Sure, I will wait. 
 agent: Sorry, there is no reservation matching with your name in our portal. 
 customer: Not a problem, anyway thank you for the information. 
 agent: Thank you for reaching us. 
 customer: Thank you for your service.
agent: Hello. How may I help you?