customer: Hello. 
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 customer: I am Betty Allen. Can you please help me to cancel my reservation? 
 agent: Sure, please wait a moment I will check your reservation details and proceed further. 
 customer: Ok, I will wait. 
 agent: Sorry to say, there is no reservation on your name in my database. 
 customer: Thank you. 
 agent: Thank you for reaching us, have a nice day.
agent: Hello, how may I aid you?