customer: Hello. 
 agent: Hello, how can I be your helping hand today? 
 customer: I want to change my existing reservation due to bad weather conditions. Can you please help me in that? 
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 customer: Thank you. 
 agent: On whose name, you have made the reservation earlier? 
 customer: Pamela Collins here. 
 agent: Ok, please standby. 
 customer: Sure. 
 agent: Thank you for waiting, no reservation was found on your name to change. 
 customer: Ok, no problem. Thank you for checking. 
 agent: Thank you for approaching us.
agent: Sure, I am gleeful to help you.