agent: Hello, how can I assist you. 
 customer: Hi, I am Nicholas Hill. I want to book a flight ticket from Denver, CO - DEN to New York, NY - JFK to attend weekend party. 
 agent: I am here to help you. May I know your journey dates? 
 customer: I need to start on 06/11 and return on 06/13. I need a direct flight. 
 agent: Ok, please wait a moment. 
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 agent: Thanks for waiting, Sorry there are flights found on direct connection. 
 customer: No issue. Thanks for your response. 
 agent: Thanks for connecting us, have a great day.
customer: Ok.