customer: Hello, I am Stephen Gonzalez. 
 agent: Hello, how may I help you? 
 customer: I want to cancel my trip due to an emergency. Can you help me to cancel my ticket? 
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 customer: Take your time. 
 agent: There is no reservation found with your name. 
 customer: No issues. Thank you for checking. 
 agent: Thanks for reaching us. 
 customer: You are welcome.
agent: Sure, please give me a minute.