customer: Hello, I am Michelle Wright. 
 agent: Hello,. How may I serve you? 
 customer: I would like to cancel my reservation as my plan to on a tour with my friends got cancelled. 
 agent: Sure, please wait for a minute, I will revert you. 
 customer: Ok. 
 agent: We found a reservation with your name , can I proceed with cancellation? 
 customer: Yes please. 
 agent: We are done with cancellation, thank you. 
 __ 
 agent: Have a good day.
customer: Thank you for your service.