customer: Hi. 
 agent: Hello. How can I help you? 
 customer: My friend want to cancel her reservation because she got some urgent work at her home, can you please help me to cancel her reservation? 
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 customer: Ok. 
 agent: May I know her name please? 
 customer: Sure, her name is Nicole Garcia. 
 agent: There is no reservation found on her name. 
 customer: That's fine, thank you for checking. 
 agent: Thank you for reaching us.
agent: Sure, I will help you. Please wait a while.