customer: Hi,. 
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 customer: Can you please aid me in changing my existing reservation under the name of Karen Taylor? 
 agent: Sure, please be on hold. 
 customer: Ok. 
 agent: We found a reservation in your name. Can I have your journey details? 
 customer: My new airport codes are PHL - IAH. I will start on 05/24 and return on 05/26. 
 agent: We found a flight in an airline JetBlue with a couple of connections. Shall I proceed? 
 customer: Do not proceed. 
 agent: OK, thank you. 
 customer: Thank you.
agent: Hello, how may I help you?