customer: Hi. 
 agent: Hello. 
 customer: I am Anna Turner. 
 agent: How could I support you today? 
 customer: I need to book a flight ticket from MSP to PHX, Can you please help me for booking? 
 agent: When you are planning to depart and arrive? 
 customer: My travelling dates are from Feb 15 to Feb 17. 
 agent: Do you need any halt in between your journey? 
 customer: Yes, I need a lay by in between journey. 
 agent: We found a flight with an airline American airlines and flight number is 1011 and price is 100 in an economy class. Would you like me to proceed? 
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 agent: Thank you for choosing us.
customer: Don't proceed for booking, I prefer to travel only in Business class. Thanks for your information.