customer: Hello, I am Jonathan Wilson. 
 agent: Hello, how may I help you? 
 customer: I would like to travel from OAK to PHL. Can you please help me to book a ticket to launch a new product in Philadelphia? 
 agent: Sure, please specify your journey dates? 
 customer: My travelling dates will be on 04/11 to 04/13. 
 agent: Do you need any other requirements? 
 customer: I need a connecting flight. 
 agent: We found a flight with Southwest airlines, flight number is 1019 with one connection and price is 100. 
 customer: You can proceed to booking. 
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 customer: Thank you. 
 agent: Thank you for choosing us.
agent: Ok, your dates has been reserved.