customer: Hello. 
 agent: Hello, how exactly can I assist you at this moment? 
 __ 
 agent: Ok. Shall I know on which name the reservation was made? 
 customer: Sure, my name is Timothy Jackson. 
 agent: Give a minute, I will check the list and let you know the details. 
 customer: Sure. 
 agent: Thanks for waiting. But we did not find any reservation on your name to cancel. Thank you for reaching us, have a good day. 
 customer: No issues, thanks for your kind service.
customer: I just want to cancel my reservation due to heavy rains at my destination place, so help me in this.