customer: hello. 
 agent: Hello. 
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 agent: How may I help you out from my agency? 
 customer: Help me by cancelling my reservation which I have done last week. 
 agent: Sure, I am here o help you. 
 customer: Thank you. 
 agent: Sorry Janet, I have no fund any existing reservation under your name. 
 customer: It's ok, anyway thank you for the information.
customer: I am Janet Hernandez. I want to cancel my reservation due to my health issue.