customer: Hello. 
 agent: Hello. How may I aid you? 
 customer: Can you please make a reservation with the name of Raymond Smith? 
 agent: Sure, May I know your airline preference please? 
 customer: I prefer normal-cost airlines. 
 agent: Your airport codes please? 
 customer: My airport codes are, DEN to BOS. 
 agent: Now tell me your travel dates please? 
 customer: My journey dates are on Nov 11th and 13th. 
 agent: Do you have any other preferences? 
 customer: I need a flight with one connection. 
 agent: Thanks for your patience. I have found a normal-cost airline that is United airlines which flies with one connection. 
 customer: Ok, proceed with the booking. 
 agent: Yes, I have confirmed your flight ticket with flight number 1005. 
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 agent: Thank you.
customer: Thank you for your service.