customer: Hello. 
 agent: Hello. How can I help you? 
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 agent: Sure, can you please tell your travelling dates? 
 customer: Sure, my trip dates are from 03/28 to 03/30. 
 agent: Southwest airlines is available with 1 connection and ticket price is just 100. Shall i proceed with it? 
 customer: Ok, please confirm my reservation. 
 agent: Your reservation is confirmed with flight 1010. 
 customer: Thank you so much. 
 agent: Thank you and have a nice day.
customer: My name is Virginia Martinez, can you please help me in making my reservation from AUS to AUS?