customer: Hello, I am Katherine Clark. 
 agent: Hello, how can I help you? 
 customer: I need to book a flight ticket from OAK to PHL, can you please help me to book a flight ticket? 
 agent: Sure, please share me your travelling dates? 
 customer: My journey dates are Mar 17 and Mar 19. 
 agent: Do you have any specifications? 
 customer: I need a halt. 
 agent: We found 1021 UA airline with single connection and price of 200. 
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 agent: your booking is done. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
customer: Please proceed with my booking.