customer: Hello, I am Gary Martin. 
 agent: Hello, how can I help you today? 
 customer: I need to cancel my recent reservation, as I am suddenly fallen sick. Can you please help me with it? 
 agent: Sure, I am here to help you. Please wait for some time. 
 customer: OK. 
 __ 
 customer: Ok, thank you for your help. 
 agent: Thank you for reaching us.
agent: Thanks for waiting. We found reservation on your name and it has been successfully cancelled.