customer: Hello. 
 agent: Hello. How can I help you at this moment? 
 customer: I am looking for a flight from SFO to IAD, can you please help me in booking? 
 __ 
 customer: My travelling dates are Aug 10 and Aug 12. 
 agent: Do you prefer connecting flight or direct flight for this trip? 
 customer: I need a connecting flight. 
 agent: Do you have any other specifications to be met for this trip? 
 customer: I don't have any specifications. 
 agent: May I know your good name to proceed further? 
 customer: Sure, my name is Frank Hall. 
 agent: American Airlines is providing connecting flight on this route with a ticket fare of 200 and flight departs at 11:00 hours and arrives at 18:00 hours, shall I book your ticket in this flight? 
 customer: Please proceed. 
 agent: Frank Hall, your ticket is booked in flight number 1028. 
 customer: Thank you for booking. 
 agent: You are welcome and have a safe journey.
agent: Sure, I am here to help you. Can you please provide your journey dates?