customer: Hi. I am Gary Campbell. 
 agent: Hello, how may I serve you at this moment? 
 __ 
 agent: Sure, I will help you. Please wait for a moment. 
 customer: Ok. 
 agent: I have found your reservation, shall I cancel it? 
 customer: Yes, you can. 
 agent: Your booking is cancelled successfully. 
 customer: Thank you. 
 agent: You are welcome, have a nice day.
customer: I need to cancel my reservation as my exams got cancelled, can you please help me out in cancellation?