customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: Due to heavy rain, I want to cancel my reservation. Can you help me? 
 agent: Sure, may I know your name please? 
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 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, no reservation found with your name to cancel. 
 customer: No problem, Thanks for the information. 
 agent: Thanks for availing us, have a nice day.
customer: Joshua Martinez here.