customer: Hi. 
 agent: Hello. How can I help you? 
 customer: Jennifer Mitchell here. Owing an emergency, I want to cancel my recent reservation. Can you please help me? 
 agent: Sure, I will help you to cancel your reservation. 
 customer: Thank you. 
 __ 
 customer: Thank you for the help in cancelling my ticket. 
 agent: Welcome.
agent: I found your reservation and it is successfully cancelled.