customer: Hi. 
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 customer: Can you please search a flight ticket from AUS to LGA? 
 agent: Sure, may I know your travel dates please? 
 customer: Ok, my travelling dates are 10/25 and 10/27. 
 agent: Thanks for your patience. I have found Delta airlines which flies with one connection. May I know your name please? 
 customer: Ok, myself Kimberly Carter. Please confirm my flight ticket. 
 agent: Thank you Kimberly. Sure your flight ticket has been confirmed now. 
 customer: Ok, fine thank you for your help. 
 agent: Thank you.
agent: Hello. How may I assist you?