customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Could you please help me in flight ticket booking process from AUS to OAK? 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: Thank you for your response, I want to take off on Dec 11 and book my return ticket also on Dec 13. 
 agent: May I know how many stopovers do you need in between your journey? 
 customer: Yes, I want a connecting a flight. 
 agent: Please let me know if you have any other specifications. 
 customer: I would like to travel in business class flight. 
 agent: Can I have your good name please? 
 customer: Sure, my name is Larry Hernandez. 
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 customer: Ok. 
 agent: Sorry to inform you that there are no flights available for you on those dates with your given details. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thank you for choosing us.
agent: Ok, please wait.