customer: Hello, I am Rachel Rodriguez. 
 agent: Hello, how may I help you? 
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 agent: Sure, please wait for a while. 
 customer: Sure. 
 agent: Sorry, no reservation found on your given name. 
 customer: That's not a problem. Thanks for your information. 
 agent: Thank you for choosing us.
customer: Can you please help me to cancel my recent reservation as my cricket match has been cancelled?