customer: Hello, I am Brian Hernandez. 
 agent: Hello, how may I aid you? 
 customer: I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with that? 
 agent: Sure, please be on hold let me check the reservation status. 
 customer: Sure. 
 agent: Sorry, I found no reservation in your given name. 
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 agent: Thank you for opting us regarding your cancellation of flight ticket. 
 customer: Thanks for your help.
customer: Ok, not an issue.