customer: Hello. 
 agent: Hello, how may I guide you? 
 customer: I am Samantha Harris. I would like to book a flight ticket from CLT to OAK. Could you please help me out? 
 agent: Sure, can I know your preferable dates? 
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 agent: I found a flight 1016 of Southwest airlines matches with your preferences, can I proceed? 
 customer: Your ticket is confirmed. Yes, please proceed. 
 agent: Your ticket is booked. Thank you, have a good day. 
 customer: Thank you for the help.
customer: I am planning to start on 03/05 and return back on 03/07.