customer: Hello. 
 agent: Hello. How can I  help you? 
 customer: Carol Lopez here. I want to cancel my recent reservation, can you please help me out? 
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 customer: Ok, take your own time. 
 agent: I am sorry no reservation found on your name. 
 customer: That's ok. Thank you for your service. 
 agent: Thank you for choosing us.
agent: Ok, just a moment please.