customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation.Please help me to cancel it. 
 agent: Sure, may I know your name please? 
 customer: Sure, please check my reservation on the name of Michelle Hall. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
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 customer: Ok, thanks for your response. 
 agent: Thank you for opting us.
agent: Sorry, there was no reservation found with your given name.