customer: Hello. 
 agent: Hello. 
 customer: David Hernandez here. 
 agent: How can I aid you at this moment? 
 customer: I want to attend my brother's convocation ceremony, so please book my ticket from DCA to DTW. 
 agent: Sure, may I know your planned travel dates? 
 customer: My trip dates are 07/02 and 07/04. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 __ 
 customer: Please proceed. 
 agent: Your ticket has been confirmed for the flight 1029 in Hawaiian airlines. 
 customer: Thank you. 
 agent: Thank you for availing our service.
agent: Thank you for waiting. Here, I found a flight with 1 connection and airfare is about 200. Shall I proceed in booking?