customer: Hi. 
 agent: Hello, how can I aid you today? 
 customer: Can you help me to book a flight from AUS to PHX? 
 agent: Sure, we are here to help you. Can you share me your travelling dates? 
 customer: My travelling dates are Mar 31 and Apr 02. 
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 customer: Sure, I am Carol Scott. 
 agent: Do you have any other specifications? 
 customer: I prefer connecting flight. 
 agent: Ok, wait for some time. 
 customer: Sure. 
 agent: Thanks for waiting there are no flights found on your details. 
 customer: No issues, thank you for your time. 
 agent: Thanks for approaching us.
agent: May I know your name?