customer: Hi,. 
 agent: Hello,. On what way, can I assist you the best today? 
 customer: Please cancel my recent reservation. 
 agent: Sure, I will help you in cancellation. To cancel your ticket, we need your name. Can you provide it? 
 customer: I am Katherine Baker. 
 agent: Thanks for the details, please wait. 
 customer: Sure. 
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 customer: Thank you. 
 agent: Thanks for choosing us for your ticket cancellation process.
agent: Thanks for your time. Sorry Katherine, Unfortunately there is no active reservation on your name to cancel it.