customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: I am Sandra Smith. I planned to meet my cousin in LAS, can you please help me to book a flight ticket from LAX? 
 agent: Sure, I am here to help you to make a flight reservation but I need your travel dates to search a flight. 
 customer: I prefer to travel on Feb 9 and Feb 11. 
 agent: Do you need a break in between your journey? 
 customer: Yes, I prefer to travel in 1 connecting flight. 
 agent: May I know if you prefer to have any other comforts in your journey? 
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 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you for opting us.
customer: I would like to travel in business class and depart in afternoon.