customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Will you please book me a flight ticket from CLT to SEA? 
 agent: Sure, may I know your trip dates please? 
 customer: I will start on May 17th and return on May 19th. 
 agent: Do you have any connection limit? 
 customer: I need a direct flight. 
 agent: Any other requirements to be met? 
 customer: No. 
 agent: Can I know your name please? 
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 agent: Sorry to inform you there is no flight available as per your request. 
 customer: That's alright, thanks for your assistance. 
 agent: My pleasure.
customer: I am Laura Campbell.