customer: Hello. 
 __ 
 customer: I am Gregory LOpez. 
 agent: How can I aid you Lopez? 
 customer: I need to cancel my reservation, can you me out please? 
 agent: Sure, I can help you with that. Please wait for a while. 
 customer: Sure, take your own time. 
 agent: Lopez, there is no reservation found under your name to do cancellation. 
 customer: That's ok, no problem. Thank you for your help. 
 agent: Thank you so much for choosing us.
agent: Hello.