customer: Hello. 
 agent: Hello. How can I help you? 
 customer: As my meeting got postponed with my client, can you please help me in cancelling my existing reservation? 
 agent: Can I know your name? 
 __ 
 agent: Let me check status with your recent reservation. 
 customer: Ok. 
 agent: Sorry, there is no reservation by your name. 
 customer: Ok, no issues. Thank you for checking. 
 agent: Thank you.
customer: I am Frank Hernandez.