customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: I would like to cancel my reservation which is under my name. Can you please help me with that? 
 agent: Sure, may I know your name please? 
 customer: My name is William Mitchell. 
 agent: Please wait for a moment. 
 customer: Sure, take your time. 
 agent: Sorry to inform you that, there is no reservation found as per your name in our database. 
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 agent: Thank you for reaching us with a query. 
 customer: You are welcome.
customer: Ok, no issues. Thank you for checking.