customer: Hi, I am Dorothy Nelson. 
 agent: Hello, how may I guide you today? 
 customer: I would like to book a flight to Washington, DC - DCA to surprise my sister on her Birthday, so please assist me in booking. 
 agent: Sure, we are glad to help you for booking. 
 customer: Thank you. 
 agent: Let me know your planned journey dates. 
 customer: My planned dates are 02/28 to 03/01. 
 agent: Ok, Can you please share your source point? 
 customer: Sure, my source point is CA - OAK at Oakland. 
 agent: Ok, Do you prefer connected flight or direct flight? 
 customer: I prefer a connected flight. 
 agent: Thanks for your information, please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, we found a flight in 1001 Hawaiian airline with a fare of 100. Can I proceed for booking? 
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 agent: Sure, your ticket has been processed. 
 customer: Thank you. 
 agent: Thank you for reaching us.
customer: Ok, please proceed.