customer: Hi. 
 agent: Hello. How can I help you? 
 customer: Amanda Moore here. 
 agent: Ok. 
 customer: It is very sad to say that my grand father got expire today. So I want to cancel my recent reservation. Please help me with that. 
 agent: Sorry to say that, unfortunately there is no reservations found under your name. 
 __ 
 agent: Welcome, have a great day.
customer: It's ok. Thank you.