customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: I want to cancel my recent reservation, as there is a heavy snowfall in Dallas. Can you please help me with this? 
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 customer: I am Scott Clark. 
 agent: Sorry Scott, there is no reservation found on your name. 
 customer: Ok, not an issue. 
 agent: Thank you for approaching us. 
 customer: Thank you for your information.
agent: I can help you with that. May I know your name for cancelling your reservation?