customer: Hi,. 
 agent: Hello. 
 customer: I am Patrick Turner. 
 agent: How may I oblige you today? 
 customer: I want to cancel my recent reservation due to postpone of my exams. Can you please aid me? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please wait for some time. 
 customer: Sure. 
 agent: Thanks for waiting. 
 customer: Ok. 
 __ 
 customer: Not an issue, thank you. 
 agent: Thank you for reaching us.
agent: Sorry, there is no reservation found on your name in our database.