customer: Hello. I'm Emily Walker. 
 agent: Hello, how can I assist you for the day? 
 customer: I want to attend my nephew's ceremony at Los Angeles, CA - LAX. Can you please book a ticket from Oakland, CA - OAK? 
 agent: Sure, can you please let me know your journey dates? 
 customer: My planned dates of journey are 11/19 and 11/21. 
 agent: Is there any more specifications do you need in your journey? 
 customer: I need a connection in my journey. 
 agent: Ok, please stand by I will check and revert to you. 
 customer: Sure. 
 agent: We found a Southwest airlines, 1 stopover in between journey, and the fare of 100. 
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 agent: your ticket has been reserved with 1004 flight number. 
 customer: Thanks for reserving my ticket. 
 agent: Thank you for reaching us  Have a good day.
customer: Please book this ticket.