customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I need a direct flight to reach Boston as it is an urgent case, so could you please help me with booking a flight ticket? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May I know when you want to travel? 
 customer: Yes, my journey dates are 08/22 and 08/24. 
 agent: Ok, please help me with your airport codes. 
 customer: My source code is CLT and destination is BOS. 
 agent: Do you need any connection in between? 
 customer: I need a direct flight. 
 agent: Ok, please stand by. 
 customer: Ok. 
 agent: Thank you for waiting. Sorry to say no flights found with your details. 
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 agent: Thank you for reaching us, have a nice day.
customer: No issue, thank you.