customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: Owing to an emergency, I am unable to attend a workshop on SAP technology. 
 agent: Ok. 
 customer: So I want you to cancel my existing reservation? 
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 customer: Sure, I had a reservation with name Gregory Clark. 
 agent: Be on hold for some time. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found. 
 customer: Ok, no worries at all. Thanks for your kind service. 
 agent: Thank you for connecting with us.
agent: Sure, may I know you name?