customer: Hello, I am Alexander Scott. 
 agent: Hello, how may I help you? 
 customer: As my manager did not approve my leave, I would like to cancel my ticket. 
 agent: Sure. Please wait for a while. 
 customer: Ok, take your time. 
 agent: Sorry, there is no reservation found on your name. 
 customer: That's ok, thank you for checking. 
 __ 
 customer: Welcome. 
 agent: Have a nice day.
agent: Welcome. Thank you for reaching us.