customer: Hello. 
 agent: Hello. 
 customer: I want to cancel my ticket due to snow storm in my hometown, could you help me out? 
 agent: Sure, I'll help you in that. May I know your good name please? 
 customer: My name is Pamela King. 
 agent: Fine, please be on hold. 
 __ 
 agent: King, there is no reservation found under your name to do cancellation. 
 customer: No problem, thank you for checking. 
 agent: Thank you for choosing us.
customer: Sure.