customer: Hi. 
 agent: Hello, how can I aid you today? 
 customer: I want to book a ticket from ORD to MCO. Could you book a ticket? 
 agent: When would you like me to book a ticket? 
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 agent: Is there any connection limit for you? 
 customer: I prefer connecting flight. 
 agent: May I know your name? 
 customer: My name is Jerry Carter. 
 agent: Is there any other specifications for your journey? 
 customer: I would like to prefer business class. 
 agent: Sorry Jerry Carter, we haven't found any flights based on your specifications. 
 customer: Thank you.
customer: Travelling dates are Sept, 26 and Sept, 28.