customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Please help me to cancel my recent reservation. 
 agent: Sure, may I know your name please? 
 __ 
 agent: Ok, please wait. 
 customer: Ok. 
 agent: Sorry to inform you that there is no active reservation found with your name in our records. 
 customer: Thank you for your information. 
 agent: Most welcome.
customer: Patrick Miller.