customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 customer: Owing an emergency, I want to cancel my reservation. Can you help em for that? 
 agent: Sure, I will assist you with that. May I know your name for further process? 
 __ 
 agent: Ok, please hold on a moment. 
 customer: Sure, I will wait for your response. 
 agent: I have found your reservation and cancelled successfully. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
customer: My name is Jeffrey Campbell.