customer: Hello. 
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 customer: I am Timothy Martin. 
 agent: How may I help you? 
 customer: I need to book a flight ticket from New York, NY-EWR to Boston, MA-BOS. 
 agent: Sure, help me with the travel dates? 
 customer: I want to travel on dates 10/16 and 10/18. 
 agent: We do not found any flights running in your preferred routes. 
 customer: No problem, thank you for your help. 
 agent: Thank you for opting us.
agent: Hello.