customer: Hi. 
 agent: Hello. 
 customer: I am Thomas Edwards. 
 agent: How can I assist you? 
 customer: Can you help me to cancel my reservation? 
 agent: Ok, I am here to help you. Can you please wait for a while. 
 __ 
 agent: Sorry, no reservation found on your name to cancel. 
 customer: Oh! ok, no issues. Thank you for your time. 
 agent: Thank you for reaching us.
customer: Sure, please check my reservation details.