customer: Hi. 
 agent: Hello. 
 __ 
 agent: How can I help you? 
 customer: Owing an emergency want to cancel my reservation, can you help me with it please? 
 agent: Sure, I will help you to cancel your reservation. 
 customer: Thank you. 
 agent: Please give me a moment. 
 customer: Ok. 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
 customer: That's ok, thank you for the response. 
 agent: Welcome, have a nice day.
customer: I am Thomas Young.