customer: Hello. I am Raymond Hall. 
 agent: Hello, how may I assist you to make you happy? 
 customer: I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me? 
 agent: Sure, I can help you to cancel your reservation. 
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 agent: Please wait a moment. I will check the status and revert to you. 
 customer: Sure. 
 agent: Thanks for waiting. There was no reservation found on your name. 
 customer: No problem, Thank you. 
 agent: Thank you for consulting our agency.
customer: Thank you.