customer: Hello, my name is Deborah Turner. 
 agent: Hello, how can I help you? 
 customer: Present my health condition is not good so I need to cancel my reservation. 
 agent: OK, please wait a moment, I will check the status and revert you. 
 __ 
 agent: Thanks for waiting, there is no reservation found on your name. 
 customer: Thanks for your information. 
 agent: Thanks for connecting us, have a good day.
customer: OK.