customer: Hello. 
 agent: Hello. 
 customer: Jonathan Adams here. 
 agent: Adams, how may I aid you? 
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 agent: Sure, please give me a moment to check your ticket status. 
 customer: Take your time. 
 agent: Sorry, no reservation is available by your name. 
 customer: That's not an issue, thank you for helping me. 
 agent: Thank you for contacting us.
customer: I need to cancel my recent reservation due to snowfall, can you please  guide me?