customer: Hi. 
 agent: Hello, how can I help you today? 
 customer: Owing to emergency, I need to cancel my recent reservation. Please help me with that. 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: May I know your name? 
 customer: I am Janet Davis. 
 agent: Ok, wait for some time. 
 __ 
 agent: Thanks for waiting there is no reservation found on your name. 
 customer: No problem, thanks for you information. 
 agent: Thanks for approaching us.
customer: Ok.