customer: HI. 
 agent: Hello, how can we assist you? 
 customer: Due to heavy cyclone at my location, I'm unable to catch the flight. Can you please help me in cancellation of my ticket? 
 agent: Sure, we here to help you. Can you provide your name on which the ticket is been booked? 
 customer: I have booked the ticket on the name of Cynthia Lee. 
 agent: Ok Cynthia Lee, can you please hold on for a moment? 
 customer: Sure. 
 __ 
 customer: That's ok, may be I have done a wrong booking. Thank you anyways. 
 agent: Thank you for choosing our agency.
agent: As per the records there no reservation found on the name provided.