customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: I need to travel HOU and DFW, can you please reserve flight ticket? 
 agent: Sure, can I know the travel dates please? 
 customer: My travelling dates are Apr,29 and May,01. 
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 customer: Myself Emma Young. 
 agent: Do you have any requirements? 
 customer: My return time should be in the evening. 
 agent: Ok, wait a moment please. 
 customer: Make sure I need a connecting flight. 
 agent: Sorry, there are no flights available as per your request. 
 customer: Oh! Sad to hear that. Anyway, I will find another alternative to complete my journey. 
 agent: Thank you for approaching us. 
 customer: Thank you for the information.
agent: May I know your name please?