customer: Hello. 
 agent: Hello, how can I help you? 
 customer:  I want to cancel my reservation as my project got ramp down. Can you help me with that? 
 agent: Sure, may I know your name please? 
 customer: I am Katherine Evans. 
 agent: Ok, please wait for a while. 
 __ 
 agent: Sorry, there was no reservation found with your given name. 
 customer: Ok, no issues. Thanks for the information. 
 agent: Thank you for opting us.
customer: Sure.