customer: Hi. 
 agent: Hello. How can I guide you? 
 customer: I'm Sarah Young. I need your help in cancelling my ticket, please help me with that. 
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 customer: Ok. 
 agent: Sorry, there is no reservation found under your name. 
 customer: That's ok, thank you for your information. 
 agent: Thank you for reaching us.
agent: Sure, give me a minute.