customer: Hello. 
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 customer: I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation? 
 agent: Sure, I am glad to help you. Could you please provide your name to check your reservation status? 
 customer: Thanks, my name is Elizabeth Perez. 
 agent: Sorry to say, there is no reservation found on your name. 
 customer: Oh! It's ok no problem. 
 agent: Thank you for choosing us, have a nice day. 
 customer: Thank you for your information.
agent: Hello, how may I assist you?