customer: Hello. 
 agent: Hello, how can I render you today? 
 customer: I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation, please help me out with that. 
 agent: Sure, I can help you with that. May I know your good name please? 
 customer: Thank you and my name is Jonathan Hall. 
 agent: Please wait for a while. 
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 agent: There is no active reservation found under your name to do changes in that. 
 customer: It's ok, thank you for your help. 
 agent: Thank you for choosing us.
customer: Sure.