customer: Hello. 
 agent: Hello. How may I assist you? 
 __ 
 agent: Sure, I will help you. May I know your trip dates please? 
 customer: Sure, my travelling dates are May 14 - May 16. 
 agent: Can I have your good name please? 
 customer: My name is Sharon Allen. 
 agent: Do you need a connecting flight for your trip? 
 customer: I need a connecting flight. 
 agent: May I know your timings of your journey? 
 customer: My depart time must be in the afternoon. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: Sharon Allen, no flights has been found on your specifications. 
 customer: Ok, no problem. Thank you for the information. 
 agent: Thank you for approaching us.
customer: I have to attend for a client meeting in ATL. Can you please make a reservation from IAD?