customer: Hello, I am Karen Edwards. 
 agent: Hello, how may I help you at this moment? 
 customer: I would like to visit Statue of Liberty in New York, so could you please book a ticket for me? 
 agent: Sure. Please hold on for a moment. My I know your journey dates? 
 customer: I would like to go on 02/16 and return back on 02/18. 
 agent: Please share your airport codes. 
 customer: My source and destination airport codes are PHX and JFK. 
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 customer: Ok, ensure it is a single connecting flight. 
 agent: There is a connecting flight available with UA airline, shall I proceed? 
 customer: Ok, please proceed for further. 
 agent: Your booking is done with flight number 1005. Happy journey. 
 customer: Thank you. 
 agent: Welcome. Thank you for reaching us. 
 customer: Welcome.
agent: Please wait for a moment.