customer: Hello. 
 __ 
 customer: My name is James White. I am planning to travel from SEA to OAK, could you please help me with booking a flight ticket? 
 agent: Can I know your dates of journey? 
 customer: My travelling dates are 01/16 and 01/18. 
 agent: Sorry James, I didn't find any flight basing on your details. 
 customer: That's really sad. Anyways, thank you for the information. 
 agent: You are welcome.
agent: Hello, how can I help you today?