customer: Hello. 
 agent: Hello, How exactly I can serve you the best today? 
 customer: I am Jeffrey Wilson. 
 agent: Ok. 
 customer: Can you help me booking a flight ticket from BOS to OAK? 
 agent: Sure, I would be happy to help you. 
 customer: Thank you. 
 agent: On which dates would you like me to book a flight ticket for you? 
 customer: I will start on July, 13 and return on July, 15. 
 agent: Ok, please wait a moment, let me search a flight for you. 
 customer: Sure. 
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 customer: No problem, thank you for the information. 
 agent: Thank you for choosing us.
agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.