customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: I just want to cancel my reservation due to heavy floods at my destination place. Can you help me? 
 agent: Sure, we can help you. May I know your name, please? 
 customer: Sure, my name is Rachel Collins. 
 agent: Ok, please wait. 
 __ 
 agent: Sorry, there is no reservation found on your name. 
 customer: No issues, thanks for your response. 
 agent: Thank you, have a good day.
customer: Sure.