customer: Hello. 
 agent: Hello. How may I aid you today? 
 customer: Can you please help me in booking a flight ticket from Washington, DCA to Austin, AUS? 
 agent: Sure, I am glad to help you with that. Can you please provide your preferable dates of travelling? 
 customer: MY journey dates are from Feb 08 to Feb 10. 
 agent: Are you ok with connecting flight? 
 customer: I need a lay by in between journey. 
 agent: On whose name I have to book the flight ticket? 
 customer: My name is James Adams. 
 agent: Do you have anymore preferences? 
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 agent: Please wait a moment to check the flights. 
 customer: Sure. 
 agent: Based on your information, I have found a flight with 1 connection having with the fare of 200 provided by Southwest airlines in economy class. Are you ok with this flight? 
 customer: Sure, you can proceed for booking. 
 agent: Ok, your ticket has been confirmed in flight number 1019. 
 customer: Thanks for your help. 
 agent: Thank you for reaching us, have a great journey.
customer: No.