customer: Hello. 
 agent: Hello. 
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 agent: How can I aid you at this minute? 
 customer: I am planning to book a ticket from JFK to ORD. Can you please help me out? 
 agent: Sure, I am happy to help you with that. Can I know your travelling dates? 
 customer: I am planning to travel on Oct 17 and return back on Oct 19. 
 agent: Do you have any other specifications? 
 customer: Yes, my return time should be afternoon. 
 agent: Do you have any other preferences? 
 customer: I am looking for a connecting flight. 
 agent: Sorry to say that, there are no flight's available based on your travelling dates. 
 customer: That's fine, thank you for your service. 
 agent: Thank you for reaching us.
customer: I am Matthew Harris.