customer: Hi. 
 agent: Hello, how may I assist you? 
 customer: Raymond Allen here. I want to cancel my recent reservation due to the heavy rains, hope your helping me. 
 agent: Sure, wait a moment to check. 
 customer: Sure. 
 agent: Sorry Allen, there is no reservation found under your name. 
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 agent: Would you like know anything else? 
 customer: No, thank you for your help. 
 agent: Ok, thank you for reaching us. 
 customer: Welcome.
customer: Ok, no issues.