customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: Can you help me in cancelling my recent reservation? 
 agent: Sure, may I know your name please? 
 customer: I am James Moore. 
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 customer: Sure. 
 agent: Sorry, there was no reservation found with your given name. 
 customer: Its ok, thank you. 
 agent: Thank you for opting us.
agent: Ok, please wait for a while.