customer: Hi, Karen Lee here. 
 agent: Hello, how may I help you? 
 customer: Can you please hold me a flight ticket which is having it's depart time in the evening? 
 agent: Sure, I am happy to help you. Can you please let me know your travel dates? 
 customer: My trip dates are 10/06 - 10/08. 
 agent: Ok, may I know your source and destination airport codes? 
 customer: My airport codes are AUS - MCO. 
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 customer: Already mentioned above. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: May I know your class preference? 
 customer: I do not have any class preferences. 
 agent: I am sorry to inform you that there is no flight available on your preferred travel dates. 
 customer: No issues, thank you. 
 agent: You are welcome and thank you for choosing us.
agent: Ok, please provide me your departure and arrival time.