customer: Hi. 
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 customer: I need to amend my reservation due to some issues, can you help me out? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Myself Linda Baker. 
 agent: Sorry, no reservation found on your given name. 
 customer: That's ok, not an issue. Thank you for your information. 
 agent: Thanks for contacting us.
agent: Hello, how may I help you?