customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: Due to heavy rains in my location, I would like to cancel my reservation. 
 agent: Sure. Please provide me your name for verifying the status. 
 __ 
 agent: Green, there is no reservation found with your details. 
 customer: Ok, no issues. Thank you for the information. 
 agent: You are welcome.
customer: My name is Michelle Green.