customer: Hello. 
 agent: Hello. 
 customer: Stephen Young here. 
 agent: How may I help you? 
 customer: Can you please help me out in changing my existing reservation? As I'm not feeling well to do journeys right now. 
 agent: Ok, I will help you with that and change your reservation. 
 customer: Ok. 
 agent: Please wait a moment while I check and let you know that status. 
 __ 
 agent: Sorry Stephen Young, I did not find your reservation in our records of the reservation. 
 customer: Oh! May be I did a wrong booking. Thank you for giving the information anyways. 
 agent: Thank you for choosing our agency.
customer: Sure, I'll wait for your response.