customer: Hello. Kenneth Adams here. 
 agent: Hello, how may I support you today? 
 customer: I want to change my existing reservation due to heavy rains. Can you help me for that one? 
 agent: Sure, we are happy to help you. Please wait for a while. 
 customer: Sure. 
 agent: Sorry to say that, there are no active reservation found on your name. 
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 agent: Thank you for opting us.
customer: No issues, thank you for the information.