customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: I am planning to visit Lake Merritt at Oakland, could you please help me with booking a flight ticket from ORD to OAK? 
 agent: Ok, please can you let me know your dates of journey? 
 customer: I would like to depart on June 1st and return on June 3rd. 
 agent: Ok, please can I know your name to book a ticket? 
 customer: I am Jeffrey Robinson. 
 agent: May I know your specifcation? 
 customer: I am looking for a connecting flight. 
 agent: Do you have any other specification? 
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 agent: There is a connecting flight available at your preferred airport for the ticket fare 100 and the class is economy. Can I book the flight 1006? 
 customer: Yes, please confirm the booking. 
 agent: Ok, the flight ticket is been confirmed by the airlines American Airlines. 
 customer: I really appreciate your help, thank you for your service. 
 agent: The departure time is 21 Hours and return time is 3 Hours, thank you for choosing our agency.
customer: I have no other specifications.