customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I would like to travel from BOS to CLT as a business trip. 
 agent: Sure, can you share your journey dates? 
 customer: My trip dates are 09/26 and 09/28. 
 agent: Do you have any preferences? 
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 agent: May I know your name? 
 customer: Emma Harris here. 
 agent: Sorry, there is no flight on your given dates. 
 customer: No problem, Thanks for the information. 
 agent: Thank you for opting us.
customer: I need break in my journey.