customer: Hi. 
 agent: Hello, how can I serve you now? 
 customer: I want to cancel my recent reservation due to illness. 
 agent: Sure, I will help you. May I know your name? 
 customer: I am Edward Thompson. 
 __ 
 customer: Ok. 
 agent: Thank you for waiting, Sorry to inform you there is no any reservation found on your name. 
 customer: Ok, no issue. Thanks for your response. 
 agent: Thank you, get well soon.
agent: Please wait for a moment.