customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I want to change my recent reservation, can you please help me? 
 agent: Sure, I am here to help you for this. Let me check your reservation status in our database. 
 customer: The name on the ticket is Janet Martinez. 
 agent: Please wait for a moment. 
 customer: Sure, I will wait. 
 agent: I found your reservation. Could you please provide me your new airport codes? 
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 agent: Can you please share me your trip dates? 
 customer: My trip dates are from Oct 2 and Oct 4 respectively. 
 agent: Is there any other specifications regarding your journey? 
 customer: Yes, I am looking for a connecting flight. 
 agent: Do you have any other criteria? 
 customer: No. 
 agent: As per your data, there is a flight with Jet Blue airlines and the ticket fare is 400. Shall I proceed for this? 
 customer: Please proceed. 
 agent: Your ticket is reserved in economy class with the flight-1017. Your depart time is 10:00 AM and again your arrival time is 13:00 PM. 
 customer: Thank you for changing my ticket. 
 agent: Thank you very much for contacting our agency.
customer: My airport codes are IAH and EWR.