customer: Hello. 
 agent: Hello. 
 customer: I am Brandon harris. 
 agent: How can I assist you? 
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 agent: Sure, please wait for a minute. Brandon, there is no reservation found with your details. 
 customer: That's ok, no problem. Thank you for your information. 
 agent: Thank you for contacting us.
customer: I need to cancel my reservation, can you help me out please?