customer: Hi. 
 agent: Hello. How may I help you? 
 customer: My name is Stephanie Carter. Can you please help me in cancelling my reservation? 
 agent: Sure, I will help you. Please wait a minute. 
 customer: Sure, take your time. 
 agent: I have found your reservation. 
 customer: Ok, please cancel my reservation. 
 __ 
 customer: Thank you. 
 agent: Most welcome.
agent: Your reservation is successfully cancelled.