customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I am Matthew Clark and I want to book a flight ticket to attend live concert which is going to held on AZ-PHX. 
 agent: Ok, can I know your journey dates and origin? 
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 agent: Ok, please hold on I will check the availability of flights and revert to you. 
 customer: Ok. 
 agent: We are glad to inform you that we found a flight matching your requirements. UA airline, flight number 1021 and price of 100 with one connection. 
 customer: You can proceed with this airline. 
 agent: Sure. Your flight has been processed. 
 customer: Thank you for contating us. 
 agent: Thanks for reaching us. Have a good day.
customer: My boarding is from IL-ORD and my travelling dates are from  11/16 to 11/18.