customer: Hello. 
 agent: Hello, how may I aid you? 
 __ 
 agent: Sure, please provide your journey dates. 
 customer: My travelling dates are July 18 and July 20. 
 agent: Ok, Do you have any class preference? 
 customer: I am comfortable with any class. 
 agent: Ok, Kindly mention your connection limit. 
 customer: Yes, I prefer to travel in a connecting flight. 
 agent: Ok, Is there any other preferences? 
 customer: No. 
 agent: Thank you for providing details, we did not find any flights with your given details. 
 customer: No worries, thank you for the information. 
 agent: May I know your name? 
 customer: I am George Robinson. 
 agent: Thank you for opting us.
customer: I want to book a flight ticket from PHL to CLT for attending a event.