customer: Hi. 
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 customer: Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation? 
 agent: Sure, I will help you with that. May I know your name? 
 customer: My name is Katherine Taylor. 
 agent: Please give me a minute, I will check the status of your existing reservation. 
 customer: Sure. 
 agent: Sorry, there is no reservation found under your name in our database. 
 customer: No problem, thank you for the information. 
 agent: Thank you for contacting us, have a nice day.
agent: Hello, how can I guide you for today?