customer: Hi. 
 agent: Hello, how may I help you? 
 customer: Can you help me to cancel my reservation? 
 agent: Sure, please share your good name? 
 customer: My name is Steven Brown. 
 __ 
 customer: Sure. 
 agent: Sorry, no reservation found on your given name. 
 customer: No issues, thank you for your time. 
 agent: Thank you for choosing us.
agent: Please wait for a while.