customer: Hello. 
 agent: Hello, good morning. 
 customer: Very Good Morning. 
 agent: What kind of assistance are you looking from our end? 
 customer: I would like to cancel my reservation due to some issues, as I am in hurry. Could you please assist me in cancelling my reservation which I had done my booking in the last week? 
 agent: Sure, I am here to help you with the process.Firstly, can I know your name for initiating the process. 
 customer: Thank you and my name is Amanda Lee. 
 agent: Ok Amanda, do you remember your booking ID which is sent to you to your registered mobile number. 
 customer: Sorry, my mobile is not with me right now. 
 agent: Ok, no problem. Can you let me know on which date you booked your reservation? 
 customer: Yes, I was little confused about the date on which I made my booking. Can you please check the reservation with my name on 03/04 and 03/05. 
 __ 
 customer: Thank you. 
 agent: I am sorry Amanda, there are no active reservations with your name in our database. 
 customer: It's ok, thank you for your valuable time and I really appreciate your patience. 
 agent: Thank you, have a great day ahead. 
 customer: Thank you.
agent: No problem, I will check on both the dates for any existing reservation with your name.