customer: Hello. 
 agent: Hello, how may I guide you? 
 customer: I am Kathleen Lee. I would like to book a flight ticket from LAS to OAK. 
 agent: Sure, can I know your preferable dates? 
 customer: I am planning to start on 01/14 and return back on 01/16. 
 agent: I found a flight 1011 of UA airlines matches with your preferences, can I proceed? 
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 agent: Your ticket is booked. 
 customer: Thank you for the help. 
 agent: Thank you, have a good day.
customer: Yes, please proceed.