customer: Hi, I am Amanda Edwards. 
 agent: Hello, How can I serve you? 
 customer: I want to change my reservation, can you help me with that? 
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 customer: Sure. 
 agent: Sorry, No reservation found on your name. 
 customer: Ok, no issues. Thanks for your quick response. 
 agent: Thank you for availing us.
agent: Sure, Please wait a second.