customer: Hi. 
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 customer: I want to book a ticket from AUS to HOU, will you help me? 
 agent: Sure I will help you. Can you share your journey dates? 
 customer: I am planning to go 08/10 and 08/12. 
 agent: May I know your name? 
 customer: Sure, Deborah Phillips here. 
 agent: Sorry, there is no flight found. 
 customer: It's ok, not an issue. Thank you. 
 agent: Thank you.
agent: Hello. How can I aid you?