customer: Hello. 
 __ 
 customer: I want to cancel my ticket due to snow storm in my hometown. 
 agent: Ok, I am here to help you with that. May I know your good name? 
 customer: Richard Martinez here. 
 agent: Please wait for a minute. 
 customer: Sure. 
 agent: Sorry to say that, there is no reservation found on your name in our database. 
 customer: No problem, thank you. 
 agent: Thank you for approaching us.
agent: Hello. How may I help you today?