customer: Hi,. I am Ryan Lee. 
 agent: Hello, how can I help you today? 
 customer: I would like to cancel my recent reservation due to medical emergency. Can you assist me? 
 agent: Sure, please wait for a moment. 
 __ 
 agent: Sorry, there is no reservation was found with your good name. 
 customer: Ok, no issues. 
 agent: Thank you for opting us. 
 customer: Thanks for your service.
customer: Ok.