customer: Hi. 
 agent: Hello, May I know what kind of service you are looking for? 
 customer: I have to change my travel airport codes because I have given a airport code which is far to my current location. So, I need your help. Will you please help me in changing the details? 
 agent: Sure, I can change your reservation right now. Before that I need to know your good name please? 
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 agent: Ok, wait for some time I will check the reservation on your name and get back to you. 
 customer: Ok. 
 agent: We are sorry to say that, there is no active reservation found on your name. 
 customer: No issue, Thank you for the information. 
 agent: Thanks for approaching us.
customer: Nancy Jackson here.