customer: Hello. 
 agent: Hello. How can I help you? 
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 agent: Sure, I will help you to cancel your reservation. Please share me your name. 
 customer: Kevin Walker here. 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
 customer: Thank you for the help. 
 agent: Welcome, have a nice day.
customer: Can you aid me to cancel my reservation due to emergency?