customer: Hello. 
 agent: Hello. How can I assist you today at this moment? 
 customer: Could you help me in booking a flight ticket from CLT to IAH? 
 agent: Sure, I will help you in booking a flight ticket. Kindly mention your departure date and arrival date? 
 customer: I will start on Oct 16, return on Oct 18. 
 agent: Let me know your connection limit. 
 customer: I would like to travel on connecting flight. 
 agent: If you have any other requirements, please let me know. 
 customer: I want economy class flight ticket. 
 agent: Just give me a moment. 
 customer: Sure. 
 agent: Thanks for waiting. .According to your given information we have found a flight with an airline Southwest of flight 1008 in an economy class with single connection. Would you like me to proceed further? 
 customer: Ok, proceed to booking. 
 agent: To proceed further may I know your good name please? 
 customer: My name is Timothy Martin. 
 agent: Your ticket has been booked on name of Timothy Martin. 
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 agent: Thank you.
customer: Thank you.