customer: Hi. 
 agent: Hello. How may I assist you today? 
 customer: Please help me in cancelling my recent reservation, as my planned trip has been cancelled as of now. 
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 customer: Sure, my name is Thomas Baker. 
 agent: Please stay online, let me check with your details. 
 customer: Sure, take your time. 
 agent: Sorry, there are no active reservations on your name to cancel. 
 customer: Oh! That's ok, thank you for giving the information anyways. 
 agent: Thank you for reaching our service.
agent: Sure, May I know your name?