customer: Hello. 
 agent: Hello, how can I help you? 
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 agent: Sure, please allow me a moment. 
 customer: Sure, take your time. 
 agent: Sorry, there is no reservation matching with your name in our portal to cancel. 
 customer: Thank you, have a good day. 
 agent: Thank you for consulting us, have a great day.
customer: My name is Nicholas Collins. I would cancel my reservation, could you help me out?