customer: Hello. 
 agent: Hello. 
 customer: I am Paul Lewis. 
 agent: How can I assist you? 
 customer: I need your assistance in searching a flight for me from CLT to EWR, can you please help me with that? 
 agent: Sure, may I know your journey dates please? 
 customer: Thank you. My journey dates are 10/05 and 10/07. 
 agent: Please wait for a minute. 
 customer: Ok, take your time and make sure that the connection limit is 1. 
 __ 
 customer: That's fine, please go ahead with ticket booking. 
 agent: Your ticket is confirmed successfully. 
 customer: Thank you for assisting me in booking a flight ticket. 
 agent: Thank you for choosing us. 
 customer: You are welcome.
agent: I found a flight in AA airlines with flight -1022. Shall I book the ticket for you?