customer: Hello. 
 agent: Hello, how may I serve you at this moment? 
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 agent: Sure, I will help you. Please wait for a moment. 
 customer: Sure, take your time. 
 agent: Sorry, there is no reservation existing on your name. 
 customer: Ok, no issues. Thank you for the information. 
 agent: You are welcome, have a nice day.
customer: Pamela Anderson here. I need to cancel my recent reservation due to some issues, can you help me?