customer: Hello. 
 __ 
 customer: I am Charles Carter. 
 agent: How can I assist you? 
 customer: I need to cancel my reservation, can you render me please? 
 agent: Ok, I will help you. Please wait. 
 customer: Thank you. 
 agent: Sorry, there is no name found in our reservation records. 
 customer: That's ok, no problem. Thank you for information. 
 agent: Thank you for connecting our agency.
agent: Helllo.