customer: Hello. 
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 customer: I would like to cancel my recent reservation, will you help me with that? 
 agent: Sure, I am here to help you for this. May I know your name please? 
 customer: Myself Jack Wilson. 
 agent: Please wait for a while. 
 customer: Ok, I will wait. 
 agent: I found your reservation. Can I proceed for cancel? 
 customer: Sure, you can cancel it. 
 agent: Your reservation is cancelled successfully. 
 customer: Thank you for helping me. 
 agent: Thank you very much for approaching our agency.
agent: Hello, how may I guide you?