customer: Hello, I am Joseph Young. 
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 customer: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it? 
 agent: Sure, Please wait a second. 
 customer: OK. 
 agent: Sorry, No reservation found on your name. 
 customer: No problem, thank you for the information. 
 agent: Thank you for opting us.
agent: Hello, How can I assist you?