customer: Hi. 
 agent: Hello, how do I assist you? 
 customer: I want to cancel my recent reservation due to health issues. 
 agent: Ok, may I know your name, please? 
 customer: I am Karen Thomas. 
 agent: Sorry, Karen Thomas we could not found any reservation. 
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 agent: Thank you for approaching us. 
 customer: Thank you for your response. 
 agent: Have a nice day.
customer: NO issue.