customer: Hi. 
 agent: Hello, how can I aid you today? 
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 agent: Sure, may I know your good name please? 
 customer: I am Carol young. 
 agent: Ok, give me a minute. 
 customer: Ok. 
 agent: We didn't found any reservation according to your requirements. 
 customer: Ok,not an issue. Thank you. 
 agent: Thank you for availing us.
customer: Please help me to cancel my recent reservation due to my trip got cancelled.