M: Now I've collected all your personal information. ,F: Then when will you exchange the CD for another one? ,M: After I give the information to the shop manager we will solve your problem. Please don't worry.
(A) F: I've been to the store three times and I haven't seen the shop manager. (B) F: Now I need to collect some personal information about you to exchange a new CD. (C) F: Last time I was here, the manager has changed a new CD for me. Thank you. (D) F: Just a minute! I do not quite follow what you are saying, would you mind repeating that?
D