customer: Hello. 
 agent: Hello, how can I be your helping hand? 
 customer: I am Charles Parker. I want to book a flight ticket from LAX to DFW. Could you help me in booking? 
 agent: Sure, I will help you. Can I have your travelling dates please? 
 customer: My travelling dates are from 03/31 to 04/02. 
 agent: Would you prefer either economy class or business class? 
 customer: I am comfortable with any class. 
 agent: Please, hold on for a while. 
 customer: Ok. 
 agent: Thank you for being patience, there is a flight available in Hawaiian airline, flight number 1005 having fare 300 and a lay by. Shall I proceed to book? 
 customer: Yes, please proceed. 
 agent: Your reservation has been processed. 
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 agent: Thank you for reaching us.
customer: Thank you.