customer: Hello. I am Elizabeth Lee. 
 agent: Hello, how may I aid you? 
 customer: I would like to cancel my recent reservation as my workshop got cancelled. 
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 customer: OK. 
 agent: Thanks for waiting, unfortunately there is no reservation found with your name. 
 customer: Ok, thank you for your response. 
 agent: Thanks you.
agent: Sure, please wait a moment I will check and get back to you.