customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: I would like to visit at CLT, to meet my best friend, can you help me to book a flight ticket from EWR? 
 agent: Sure, may I know your trip dates? 
 customer: I want to take off on 15 Dec and return on 17 Dec. 
 agent: Do you have any class preference? 
 customer: No. 
 agent: Any other requirements to be met? 
 customer: I need a connecting flight. 
 agent: Do you have any particular time for departing and returning? 
 customer: No. 
 __ 
 customer: Andrew Lopez. 
 agent: United airlines flight- 1005 of price 100 with connection in economy class matches your given details, shall I proceed? 
 customer: Please proceed. 
 agent: Ok, your flight ticket has been booked. 
 customer: Thanks for helping me. 
 agent: Thank you for reaching us.
agent: May I know your name?