customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: I would like to visit New York to meet my childhood friend, can you please book me a ticket from HOU to LGA? 
 agent: Sure, I am gleeful to help you. Could you please provide your travelling dates to search for the flight? 
 customer: Ok, I want to travel on 04/24 and back on 04/26. 
 agent: Just hold on a moment, I will check flight availability in this route. 
 customer: Ok, take your time. 
 agent: Sorry to say, no flights were found on your route. 
 customer: It's ok, no problem. Thank you for your response. 
 __ 
 customer: My name is Steven Garcia. 
 agent: Thank you for reaching us, have a nice day. 
 customer: Most welcome.
agent: May I know your name for documentation purpose?