customer: Hello. 
 agent: Hello. How can I help you now? 
 customer: I'm Joseph Thomas. I am planning to attend music concert at CLT, can you please help me with booking a flight ticket from PHL? 
 agent: Sure, can you please mention the travelling dates of your journey? 
 customer: Sure, I would like to take off on 06/21 and return back on 06/23. 
 agent: Ok, please wait for a while. 
 customer: Ok, but please make sure that the connection limit is 1. 
 __ 
 customer: Yes, please proceed with the booking. 
 agent: Your booking is done, have a safe journey. 
 customer: Thank you for your help. 
 agent: Thank you for approaching us, have a nice day.
agent: Thank you for waiting, there is a flight 1017 in Delta airline has the price 100. Can I proceed with this booking?