customer: Hello. 
 agent: Hello. 
 customer: My name is Stephanie Moore. 
 agent: How can I assist you for the day? 
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 agent: Stephanie Moore, please wait for a moment. 
 customer: Ok. 
 agent: Sorry to inform you Stephanie Moore, no reservation was found by your name. 
 customer: It's ok, thank you. 
 agent: Thank you for reaching our assistance today. Have a nice day.
customer: Can you please help me in changing my reservation details?