customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this? 
 agent: Can you please provide the name on which the reservation has been confirmed? 
 customer: My previous reservation has done with the name Thomas Hernandez. 
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 customer: Ok, not an issue. May be something went wrong while booking. Thank you for providing information. 
 agent: Thank you and have a nice day.
agent: Sorry, there is no reservation found by the name on which you have provided.