customer: Hello. 
 agent: Hello. 
 customer: I am Elizabeth Evans. 
 agent: How can I help you today? 
 customer: Can you please help me in cancelling my recent reservation, as my exam scheduled got cancelled. 
 agent: Sure, I am here to help you to cancel your reservation. 
 customer: Thank you. 
 __ 
 customer: Ok. 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
 customer: Ok, no issues. Thank you for your help. 
 agent: Thank you for choosing us, have a nice day.
agent: Please wait a moment.