customer: Hello, I am Pamela Moore. 
 agent: Hello, how may I serve you at this moment? 
 customer: As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this? 
 agent: Please wait for a while. 
 customer: Sure, take your time. 
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 customer: That's ok, thank you for checking. 
 agent: You are welcome, have a nice day.
agent: Sorry, there is no reservation existing on your name.