customer: Hello. 
 agent: Hello,. How can I provide service to you? 
 customer: I have made a reservation earlier to attend my business meeting but due to technical issue it got postponed, so please help me with changing my reservation. 
 agent: Sure, may I know your name please? 
 customer: My name is Helen Garcia. 
 agent: Please be on hold. 
 __ 
 agent: Thanks for being on hold, there is no reservation found on your name. 
 customer: No problem, thank you for the information. 
 agent: Thanks for approaching us, hope to serve you again.
customer: Ok.