customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I am Ashley Lee. I want to cancel my reservation, due to my health issues. Could you help me in the cancellation? 
 agent: Sure, we are here to help you. Wait for some time. 
 customer: Sure. 
 agent: Thanks for waiting there is no reservations found on your name. 
 __ 
 agent: Thanks for choosing us.
customer: Not an issue. Thank you.