customer: Hi. 
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 customer: I am Samuel Moore. Can you help me with booking a ticket from EWR to CLT with 1 connection? 
 agent: Sure, I can help you with that. Can you please help me with your airport codes? 
 customer: My dates of journey are 08/27 to 08/29. 
 agent: Samuel, there is a flight available at your request with price 100. 
 customer: Please book it. 
 agent: Sure. Your booking is confirmed.Your flight number is 1016 with Southwest. Have a great journey. 
 customer: Thank you. 
 agent: You are welcome. Thank you for contacting us.
agent: Hello. How can I help you today?