Comment: People must decide what they want from the government. Do you want excellent, skilled employees that are dedicated to public service on the other end of the phone or do you want someone who can perform the basic job requirements at an average level? If you want to pay less, understand there will be average employees and average results. There will be a good chance you encounter poor service or an error in your service throughout the year. 

The state basically trained me to get a better job in the private sector. My workload increased by over 50% in a few years, I had no room for advancement, and I saved the state about quadruple my salary through identifying an unconsidered (and still not publicly discussed problem), but had no way of being rewarded beyond my 3%. But what finally made me quit was the anger of citizens, who had never dealt with me or my office before but had such hate for the government that they would start the conversation by telling me how stupid and useless I was.