Comment: "Daniel, an emotional-support duck, on board a recent American Airlines flight." They even gave the duck (named Daniel) a first time fliers certificate. So I guess the question is why they did not believe a dog was a service animal but a duck was? I am not getting into a discussion about service animals and PTSD but why the difference in policy? It was a big PR gimmick with the duck that now is going to bite them in the butt.