Hmm...I too worked in DOC prior to Department level status when it was still an entity of H&SS under Helen Bierne thru to it's morphing into a Department. It has grown a lot. More staff, more inmates, more institutions. As with any entity that gets large, especially government, "Murphy's Law" at all levels kicks in all the much harder. Kevin Brew and Gerald Tamura commented. These people have "seen this elephant" during long careers and no doubt could speak at length.Time will tell how Dean Williams as Commissioner will work out. But one word of caution to him: Don't be the type of Commissioner that places the staff in the position of becoming more concerned of the "figurative knife" in the back from administration rather than being able to concentrate on their job. It has happened all too often.