Organic minute
An organic minute is defined as the natural state of which telecommunications relay calls are processed between caller and called parties through Communications Assistant (relay agent and video interpreter) that are in conversation mode; that is, no incentives to encourage unnecessary relay minutes. Under the Americans with Disabilities Act of 1990, the U.S, Federal Communications Commission (FCC) compensates the use of Telecommunications Relay Service (TRS) for the deaf, hard of hearing (hoh) and speech-impaired for every minutes used. Interpretation of what defines organic minutes may vary among telecommunications relay service providers especially trying to benefit from ramping up unnecessary minutes for the sole purpose of making profit. How TRS calls work History of 'inorganic' minutes In 2009 Tom Chandler, chief of the FCC Disability Rights Office, expressed concerns about relay companies abusing their privileges to the TRS fund. He mentioned in his internal email distributions that the programs offered through the video relay service was a "classic fleecing of America." The government, he said, was reimbursing companies for it at "ridiculously high rates." Venture capitalists Video Relay Service companies, especially with venture capitalists behind the service, view this business opportunity as a quick way of making lucrative profits for their