Book Club Associates
Book Club Associates (BCA) was a mail-order and online book selling company in the United Kingdom. It came to dominate the mail-order book-club business in the U.K. in the 1970s and 1980s through extensive advertising in Sunday newspaper colour supplements and elsewhere, and became the largest mail-order bookseller in the U.K. The firm collapsed in 2012. Origin BCA was established in 1966 and was jointly owned by W.H. Smith and American Doubleday of The Reprint Society and their book club World Books. Clubs The company operated a variety of general and specialist book selling clubs over the years, including: The Mystery and Thriller Club Just Good Books The Softback Preview (TSP) The Fantasy and Science Fiction Book Club The Military and Aviation Book Society World Books and many more. In 2008, following reorganization, the company operated seven book selling clubs, having run as many as twenty two years earlier. Customer service issues The company started to receive adverse comment in UK national press in 2006 following the emergence of customer service standard problems, and its pursuance of customer financial arrears via debt collection agencies using psychologically aggressive and litigiously threatening working practices. The customer service issue was blamed by new