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Hardware and Software Requirements | :
In no event shall Customer be entitled to use more power in a colocation environment (excluding cabinets) than the maximum CEC for such environment (excluding cabinets). With respect to cabinets, in no event shall Customer be entitled to use more power in such cabinet than the maximum allocated power for such cabinet. In the event Customer's power usage in a colocation environment (excluding cabinets) or cabinet, as applicable, in a calendar month is greater than the maximum CEC for such environment or allocated power for such cabinet, as applicable, Cyxtera reserves the right to charge an additional power allocation fee equal to the product of (a) the excess of Customer's power usage over the maximum CEC or allocated power, as applicable, and (b) 150% of Customer's then-current rate for power allocation in such colocation environment (excluding cabinets) or cabinet, as applicable. For the avoidance of doubt, this provision also applies to metered power colocation environments (including metered power cabinets). | 24,087 |
Work Orders and Project Management | PWO Reference Number: FP-BAU-ED1 Project Name: Exadata System Support PWO Effective Date: 22-Jul-2021 PWO End Date: 31-Dec-2021
Thomson Reuters Corporation and Tata Consultancy Services Limited entered into a Master Professional Services Agreement ("MPSA") dated December 9th 2016 (as amended) and which was pursuant to a letter agreement dated 28 March 2018 ("Separation Letter") entered into by (1) Thomson Reuters Corporation, (2) Thomson Reuters (Markets) LLC ("Customer") now known as Refinitiv US LLC and (3) Tata Consultancy Services Limited (Supplier) duplicated for Thomson Reuters (Markets) LLC (the "Refinitiv MPSA" such that Customer could procure services from Supplier directly. Customer and Supplier have additionally entered into Supplement E pursuant to the Refinitiv MPSA (together the "Agreement") Customer and Supplier now agree to enter into this Work Order No. FP-BAU-ED1 (and the phrases" Fixed Price Project Work Order ", "PWO", or "Project" shall all refer to this Work Order) which is effective from 22nd July, 2021 (the "Work Order Effective Date") by and between Customer, and Tata Consultancy Services Limited ("Supplier") having its office at 379 Thornall Street 4th Floor, Edison, NJ 08837 and shall be governed by the terms and conditions set forth in the Agreement, including any amendments thereto. This Work Order incorporates the terms and conditions of the MPSA by this reference, except as may be expressly modified or excluded herein. This Work Order is a part of, and is incorporated into, the Supplement. All capitalised terms used but not defined in this Work Order shall have the meaning assigned to such terms in the Agreement
For the avoidance of doubt, Thomson Reuters (Markets) LLC and Refinitiv US LLC are the same legal entity.
This Work Order does not affect Thomson Reuters Corporation or the MPSA and does not create any rights or obligations with or concerning Thomson Reuters Corporation.
T TATA TATA CONSULTANCY SERVICES
Exadata System Support
DocuSign Envelope ID: ED9232A1-0EBD-4B3F-8278-1998D99A723D
REFINITIV | 24,088 |
Project Objectives and Key Personnel | F
The primary purpose of this Project Work Order (PWO) is the provisioning of Business-As-Usual (BAU) System Support for Oracle Exadata Platform. The services will be Supplier Managed operating in a "Fixed Price" charging model. | 24,089 |
Project Objectives and Key Personnel | Customer has the following Exadata setup that needs BAU System Support: -
. 12 Production, 34 Standby and 49 Non-Production Databases that are hosted on Oracle Exadata hardware
. There are 3 Exadata X4-2 Half racks, 1 Exadata X5-2 Half rack, 1 Exadata X6-2 Half rack, 1 Exadata X4-2 quarter rack, 1 Exadata X5-2 quarter rack, 1 Exadata X8-2 quarter rack
· The copies of standby databases are distributed across 2 DC (Brookfield, PLANO) on 2 different Exadata hardware.
· ZFS is used for storing backups and snapshots.
· OEM is used to monitor the Exadata environment.
The key expectations for BAU Support are: -
· 24*7 Coverage of in-scope activities.
· End-to-End support for Exadata platform & Databases.
· System administration activities within Exadata.
· Maintain the Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) defined within the Business Continuity/Disaster Recovery Plan
· Align with the agreed Application SLAS. | 24,090 |
Scope and Deliverables | · Exadata quarterly full-stack patching (90 Days Requirement) in co-ordination with Oracle
· Exadata Oracle Linux, GRID, database support
· Hardware support coordination with Oracle
. Exadata Standby database support and DR Drill
· Instance Management
· Database Health-checks and reporting
. Exadata and Database Monitoring using OEM and other tools
· Database Configuration
· Exadata Performance Tuning · Exadata and Database Security
· User setup and manage access control · Pro-active Support and Maintenance
· Backup and Recovery Services including restoration testing
· Schema Management
· Space Management
· Capacity Planning for BAU databases
· Resource Management
· Problem and Centralised change management
· Investigations into reported issues that are related to Exadata
· Service Requests
TATA
TATA CONSULTANCY SERVICES
Exadata System Support
DocuSign Envelope ID: ED9232A1-0EBD-4B3F-8278-1998D99A723D
REFINITIV"
F
· Weekly and Monthly status report
· ZFS administration
· ZFS patching in co-ordination with Oracle
· Ensuring deployed Oracle Database versions are under Support from Oracle.
· Ensuring Compliance to Licenses as conveyed by the Customer.
· Project support activities up to 40 hours (monthly) based upon the bandwidth availability of team and mutual agreement between the Supplier and Customer delivery leads, limited to technology in scope.
The Scope of Exadata Support Services is as follows: -
Component
Tasks
Task Detail
Hardware
Monitoring via OEM
Faults (Temperature, Board Failure, NIC Failure, HCA Failure, etc.)
Firmware Updates
Updates for Infiniband switches, PDUs and kvm.
Oracle Support Coordination
In case of any hardware failure - coordinate with Oracle Support for replacement
Compute Node Operating system.
Monitoring via OEM
Disk IO, Memory, CPU
Patching /Updates
Bundle patches, Security patches etc.
Tuning
Kernel settings, Limits etc.
Backups
File System snapshot backups
Grid Infrastructure Home and Databases.
Monitoring
Proactive database monitoring (performance, logs, processes etc.), Integration with OEM
Patching
One-off patches, Security updates, certified point release updates, Bundle Patches
Ongoing Configuration
ASM, RMAN, Grid Infrastructure, Database
Backups/Restores
Database backups and restores (RMAN based)
DB Management
Day-to-day DBA support
Exadata Storage Cells
Monitoring via OEM, ASR
Database storage events, Process alerts
Patching
One-off patches, security patches, bundle patches
Infiniband Network
Infiniband Network Diagnostics
Diagnostics, Error Checks
TATA TATA CONSULTANCY SERVICES
Exadata System Support
DocuSign Envelope ID: ED9232A1-0EBD-4B3F-8278-1998D99A723D
REFINITIV" | 24,091 |
Scope and Deliverables | F
Any developmental / maintenance work beyond the specified scope under 1.3 above.
. Any ad-hoc request that is not raised through the ticketing system.
. Any third-party Application administration/configuration related activity
· License Management related to any new hardware upgrade or software upgrade on above mentioned environments. The Supplier will only enforce License compliance based on officially communicated License information.
· Ad-hoc/custom code development related to application.
· System Administration of Operating system of all Conventional Servers
· Support for Database Versions not supported by Oracle on Exadata
· Decommission Exadata X4 hardware after migration (as per proposed project plan)
· Overall product availability beyond the scope of this engagement, Like hardware failure, Software Bugs, Data Center network failure, Power outage etc.
· Application availability SLA
· Schedule cloning/refresh not considered, if refresh required will be considered part of 40hrs/month | 24,092 |
Work Orders and Project Management | Not Applicable | 24,093 |
Scope and Deliverables | Not Applicable | 24,094 |
Customer Responsibilities and Expenses | Not Applicable | 24,095 |
Scope and Deliverables | Not Applicable | 24,096 |
Assumptions and Dependencies | This section details the assumptions by Company and dependencies on the Customer for the execution of this project.
T TATA TATA CONSULTANCY SERVICES
Exadata System Support
DocuSign Envelope ID: ED9232A1-0EBD-4B3F-8278-1998D99A723D
REFINITIV | 24,097 |
Assumptions and Dependencies | F
• The existing reporting and governance structure that has been established as part of the Supplement E will be leveraged.
• :selected: Reasonable and timely access will be provided to SMEs, management, and functional users. In the first instance this will be managed by Customer Managers, who will be expected to drive the engagement with the respective SMEs and escalated in circumstances where progress is impeded.
• :selected: Customer shall be responsible for obtaining and providing all necessary licenses, consents, and permissions to use tools.
• Any change in the current landscape will be handled through the change management process
• All software/tool license will be procured by Customer
• All the required software products/tools & licenses will be provided by the Customer | 24,098 |
Assumptions and Dependencies | • Customer shall be responsible for timely obtaining and providing all necessary licenses, consents, and permissions to use tools | 24,099 |
Customer Responsibilities and Expenses | • Managing the balance between a global build and localization requirements
• Providing the required logistics and system accesses to the supplier resources
• Providing reasonable access to necessary Customer SMEs necessary for the delivery of Services
• Providing Standard Operating Procedures for business processes
• Managing business communications and change
• :selected: Technical integration with external or legacy systems that are not into the scope of Company's Services
• Reasonable timely access to business: Customer' leadership, SMEs, management and functional users | 24,100 |
Customer Responsibilities and Expenses | • Delivery of services in accordance with the terms of this Project Work Order/Statement of Work.
• Seek periodic feedback from Customer and create Service Improvement plans as necessary to address the areas of improvement.
• Compliance with all the applicable Customer processes and policies
• Management of the timely resource fulfilment. | 24,101 |
Project Objectives and Key Personnel | TATA TATA CONSULTANCY SERVICES
Exadata System Support
DocuSign Envelope ID: ED9232A1-0EBD-4B3F-8278-1998D99A723D
Not Applicable
REFINITIV"
F | 24,102 |
Project Objectives and Key Personnel | Not Applicable | 24,103 |
Reports and Documentation | Standard Operational Reports to be provided by Supplier in accordance with Supplement E reporting, | 24,105 |
Scope and Deliverables | · Offshore: - India
For Supplier internal processes only, the Supplier projected revenue allocation by location is shown in the table below:
Cost Split Per Location
S. No
Location
Location Address
Onsite
Offshore
Cost
1
India
TCS Office Locations
$0
$129,766
$129,766
Total Project Work Order Value
$0
$129,766
$129,766
T TATA TATA CONSULTANCY SERVICES
Exadata System Support
DocuSign Envelope ID: ED9232A1-0EBD-4B3F-8278-1998D99A723D | 24,106 |
Fees, Expenses, and Invoicing | REFINITIV"
F | 24,107 |
Fees, Expenses, and Invoicing | 5.2 Based on the scope, staffing, timeline, and assumptions set forth herein, and in consideration of Supplier's performance delivering the Services, Customer will pay Supplier's Charges for the Services as calculated in accordance with table below.
5.3 In no event shall Supplier charge more than $129,766 (US Dollars) (the "Fixed Fee") (One Hundred and Twenty-Nine Thousand Seven Hundred and Sixty-Six Dollars) (US Dollars) (excluding any applicable taxes in accordance with the Agreement) for the Services performed under the authority of this Work Order.
5.4 Any additional scope or changes in scope or project timelines will be agreed by the parties in accordance with the agreed Change Request Procedure.
5.5 All Fees are fixed in accordance with this Section 5.
5.6 Supplier shall not be entitled to any other amounts in addition to the Fee.
5.7 Customer shall pay each invoice in accordance with Clause 38 (Invoicing and Payment) of the Agreement.
5.8 The appropriate level of Volume Discount is not applicable to the Charges in this SoW.
Fixed Monthly Support fees for the in-scope activities:
Month
Monthly Fixed Fees (USD)
Month
Monthly Fixed Fees (USD)
Jul-21
$ 7,764.00
Oct-21
$ 24,400.40
Aug-21
$ 24,400.40
Nov-21
$ 24,400.40
Sep-21
$ 24,400.40
Dec-21
$ 24,400.40
T TATA TATA CONSULTANCY SERVICES
Exadata System Support
DocuSign Envelope ID: ED9232A1-0EBD-4B3F-8278-1998D99A723D
REFINITIV" | 24,108 |
Work Orders and Project Management | Work Order Number: LSEGBUFFER202301013112
TCS Management and Buffer
Between
(1) LSEG Business Services Limited whose registered office is at 10 Paternoster Square, London EC4M 7LS and with company number 08980140 ("LSEG BSL") And
(2) Tata Consultancy Services Ltd. of TCS House, Raveline Street, 21 DS Marg, Fort Mumbai - 400 001, India and acting through its branch office in UK at 18 Grosvenor Place, London SW1X 7HS, United Kingdom (the "TCS").
This Work Order is made pursuant to the Master Services Agreement between LCH Ltd and Consultancy Company on 5th July 2010 (the "MSA"), which was novated to LSEG Business Services Limited and amended and restated on 3rd August 2021 and should be interpreted in accordance and read in conjunction with MSA (excluding Schedule 6). | 24,109 |
Miscellaneous Provisions and General Terms | As part of ongoing services to LCH and its affiliates, including London Stock Exchange (LSE), Business Services Ltd (BSL), FTSE Russell and entities within the London Stock Exchange Group (hereinafter collectively referred to as 'LSEG'), TCS requires access to LSEG systems and/or delivery sites for certain members of staff ("Consultancy Staff") who are not otherwise covered under regular Fixed Price or Time and Materials Work Orders, due to their cost not being chargeable to LSEG. This includes members of TCS Management, and temporary Buffer resources on TCS investment.
LSEG requires all such Consultancy Staff to be named and covered through a valid Work Order for audit and compliance purposes. This is a zero-cost work order to cover such staff and to help the LSEG Authorised Representative approve and track access on an ongoing basis. | 24,110 |
Scope and Deliverables | So that LSEG can track all Consultancy Staff that require access to systems and/or offices, but who are not covered under other Work Orders:
· TCS will periodically provide to the LSEG Authorised Representative a list of the relevant Consultancy Staff covered under this Work Order, including names, start and end dates when covered under this Work Order, location, and whether the member of staff is TCS Management or a Buffer resource.
. TCS will provide the list with applicable names as on the date of this Work Order and will thereafter maintain on an ongoing basis and provide it monthly, or as and when there is a change, whichever is earlier.
. The list will be used to track names of the Consultancy Staff however specific actions required to enable or revoke access to systems or delivery sites are not in scope of this Work Order. These will follow agreed on boarding/leaving procedures for the respective LSEG entity as well as agreed system access request/revoke workflow with the respective LSEG managers.
Work Order LSEGBUFFER202301013112
DocuSign Envelope ID: 0121989E-08B2-4BD2-9367-C9D43D228DC0
Notice period is not applicable for Consultancy Staff covered under this Work Order unless otherwise agreed for individual cases. | 24,111 |
Termination and Renewal | This Work Order is from 01-Jan-2023 to 31-Dec-2023. | 24,112 |
Pricing and Quotes | No charges are payable by LSEG under this Work Order. | 24,113 |
Fees, Expenses, and Invoicing | No charges are payable by LSEG under this Work Order. | 24,114 |
Scope and Deliverables | for | 24,115 |
Miscellaneous Provisions and General Terms | The term of this Work Order shall commence on the Effective Date and continue until 30th December 2020 when all Services associated with this Work Order are completed unless otherwise terminated in accordance with the Agreement. | 24,118 |
Agreements and Modifications | The term of this Work Order shall commence on the Effective Date and continue until 20th October 2021 when all Services associated with this Work Order are completed unless otherwise terminated in accordance with the Agreement.
Following changes will be amended in the section 5, Service Fees & Expenses.
Parties agree to extend the date and fees under section 5.1 in the Build Project Work Order (TM-NR029) for additional one (01) Months.
. All Fees are fixed in accordance with Section 5, and payable in accordance with the consumption/burn out report.
. Any change in Service will be agreed by the parties in accordance with the Change Request Procedure.
Onsite
Offshore
Resource Description
Target FTE
Rate / hr
Target FTE
Rate / hr
Total Effort Onsite Total Effort Offshore (In-
(In-hours)
hours)
Onsite Amount
Offshore Amount
Total
Systems Engineer
1
$ 26.00
120
$ -
$ 3,120.00
$ 3,120.00
Senior Systems Engineer
1
$ 28.00
144
$ 4,032.00
$ 4,032.00
Total
0
264
$ -
$ 7,152.00
$ 7,152.00
Grand Total
$
7,152.00
$1dda77ecf80d$7640127128AD49478F07719BCF5A5FC5.docx-03 (US20210721046)
Page 1 of 2 :unselected: :unselected: :unselected:
DocuSign Envelope ID: 29030FF7-1CD4-4A7B-BF0F-DD7BCABFF3EB TATA TATA CONSULTANCY SERVICES
REFINITIV
T&M Price Project Change Authorisation Note (CR) | 24,119 |
Pricing and Quotes | · Proposed charges resulting from this Change Request: $ 7,152.00
· Total Original Cost as per PWO: $ 34,572.00 + $ 4,860.00 = $ 39,432.00
· Total Cost of this CR: $ 7,152.00
· Total Revised Cost: $ 46,584.00 | 24,120 |
Notary and Witness Events | DocuSigned by: Signature: Freddie Diaz 1431A30CF142421 ...
DocuSigned by: Signature: Satya Misura 0733F9AC3A204F6 ...
Name: Freddie Diaz
Name: Satya Mishra
Position: Director Technology Sourcing
Position: Business Unit Head - BFSI, UK&I
Date: September 3, 2021
Date: September 7, 2021
$1dda77ecf80d$7640127128AD49478F07719BCF5A5FC5.docx-03 (US20210721046)
Page 2 of 2 | 24,121 |
Completion and Acceptance Criteria | Envelope Id: 29030FF71CD44A7BBF0FDD7BCABFF3EB
DocuSign®
Status: Completed
Subject: DocuSign: TCS -Migrate Legal Hold users to O365 CR-03 TM-NR029_(US20210721046)_21072021.docx Source Envelope: Document Pages: 2 Signatures: 2 Initials: 0 Certificate Pages: 5 AutoNav: Enabled EnvelopeId Stamping: Enabled Time Zone: (UTC-06:00) Central Time (US & Canada)
Record Tracking
Status: Original
9/3/2021 10:42:04 AM
Holder: Ed Bachesta
[email protected]
Envelope Originator:
Ed Bachesta
3 Times Square
21 Floor
New York, NY 10036
[email protected]
IP Address: 159.220.75.4
Location: DocuSign
Signer Events
Signature
Timestamp
Freddie Diaz
DocuSigned by:
Sent: 9/3/2021 10:49:08 AM
[email protected] Director Technology Sourcing
Freddie Diaz -1431A30CF142421 ...
Viewed: 9/3/2021 11:10:40 AM Signed: 9/3/2021 11:10:48 AM
Security Level: Email, Account Authentication (None)
Signature Adoption: Pre-selected Style Using IP Address: 74.108.2.45 | 24,122 |
Reports and Documentation | At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. You will have the ability to download and print documents we send to you through the DocuSign system during and immediately after the signing session and, if you elect to create a DocuSign account, you may access the documents for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper copies of any such documents from our office to you, you will be charged a $0.00 per-page fee. You may request delivery of such paper copies from us by following the procedure described below. | 24,125 |
Termination and Renewal | If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below. | 24,126 |
Agreements and Modifications | If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. Further, you will no longer be able to use the DocuSign system to receive required notices and consents electronically from us or to sign electronically documents from us. | 24,127 |
Procurement and Legal Information | You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to: [email protected] | 24,129 |
Procurement and Legal Information | To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you must send us an email to [email protected] and in the body of such request you must state your email address, full name, mailing address, and telephone number. We will bill you for any fees at that time, if any. | 24,131 |
Procurement and Legal Information | To inform us that you no longer wish to receive future notices and disclosures in electronic format you may:
i. decline to sign a document from within your signing session, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may;
ii. send us an email to [email protected] and in the body of such request you must state your email, full name, mailing address, and telephone number. We do not need any other information from you to withdraw consent .. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process .. | 24,132 |
Hardware and Software Requirements | The minimum system requirements for using the DocuSign system may change over time. The current system requirements are found here: https://support.docusign.com/guides/signer-guide- signing-system-requirements. | 24,133 |