caption: 11 Results -- Most recent statistics on the Speech system and voice print authentication 60% of callers provide their Aeroplan number to Speech; 40% do not Similar with touch tone IVR 85% of callers are the member; 15% are calling on member's behalf 25% of callers already in voice print database and authenticate via voice print or web password Highly engaged members 90% of members who are offered option to enrol do begin enrolment process 63% do complete the voice print enrolment process 37% do not fully complete the enrolment process Likely less engaged members or those who do not understand the Why.
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