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    "2": "MyFawry",
    "3": "New Customer",
    "4": "Biller Info",
    "5": "Merchants Services",
    "6": "Payment",
    "7": "Silent Chat",
    "8": "Fawry Yawmy",
    "9": "1st Line Support",
    "10": "Benefits Services",
    "11": "Fawry Plus",
    "12": "FawryPay",
    "13": "E-voucher",
    "14": "Audit Follow up",
    "15": "Card acceptance",
    "16": "Microfinance",
    "17": "Traffic",
    "18": "Reactivation Request",
    "19": "Contest",
    "20": "Loyalty Support",
    "21": "Account Complaint",
    "22": "Maintenance Follow Up",
    "23": "Data Change Request",
    "24": "Raise Escalation",
    "25": "Fraud Claim"
  },
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  "label2id": {
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    "LABEL_10": 10,
    "LABEL_11": 11,
    "LABEL_12": 12,
    "LABEL_13": 13,
    "LABEL_14": 14,
    "LABEL_15": 15,
    "LABEL_16": 16,
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    "LABEL_25": 25,
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    "LABEL_4": 4,
    "LABEL_5": 5,
    "LABEL_6": 6,
    "LABEL_7": 7,
    "LABEL_8": 8,
    "LABEL_9": 9
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  "problem_type": "single_label_classification",
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}