""" This files contains your custom actions which can be used to run custom Python code. """ from typing import Any, Text, Dict, List import json import requests import sqlite3 import textwrap from rasa_sdk import Action, Tracker from rasa_sdk.events import UserUtteranceReverted from rasa_sdk.executor import CollectingDispatcher class ActionDefaultFallback(Action): """Executes the fallback action and goes back to the previous state of the dialogue""" customer_id = "1526022105" corpus_id = 64 header = { "customer-id": customer_id, "x-api-key": "zqt_WvU_2ZweWSRlgL9671UWkbvrVWxOjhJpT07dPw" } con = None def name(self) -> Text: con = sqlite3.connect("./reviews.db") self.cur = con.cursor() return "zir_action_fallback" async def run( self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any], ) -> List[Dict[Text, Any]]: number_results = 3 data_dict = { "query": [ { "query": tracker.latest_message["text"], "num_results": number_results, "corpus_key": [ { "customer_id": self.customer_id, "corpus_id": self.corpus_id } ] } ] } payload = json.dumps(data_dict) response = requests.post(f"https://h.serving.zir-ai.io:443/v1/query", data=payload, verify=True, headers=self.header, timeout=10) parsed = json.loads(response.text) first_resp = parsed["responseSet"][0]["response"][0] last_resp = parsed["responseSet"][0]["response"][-1] textQuery = [] if last_resp["score"] < 0.3 or first_resp["score"] < 0.3: textQuery.append( "I'm sorry, I don't have any information about that.") else: textQuery = print_responses(parsed["responseSet"][0], self.cur) textQuery.insert(0, "\n") textQuery.insert( 0, "Here's what other customers had to say about that:") textQuery = "\n".join(textQuery) dispatcher.utter_message(text=textQuery) # Revert user message which led to fallback. return [UserUtteranceReverted()] def print_responses(response_set, sqlite_cursor): """Print responses to the console.""" text_list = [] for result in response_set["response"]: doc = response_set["document"][result["documentIndex"]] query = f""" SELECT title, date, hotel, review FROM reviews WHERE doc_id="{doc["id"]}" """ for row in sqlite_cursor.execute(query): title, date, hotel, fulltext = row text_list.append("**" + title + "**") if is_title(result): text_list.append(f"{head(fulltext)}") else: t = result["text"] text_list.append(f"{highlight(fulltext, t)}") text_list.append( "*" + f" > \"Atlantis, Dubai\" reviewed on {date}" + " *") text_list.append("\n") break return text_list def highlight(fulltext, snippet): """Return a result snippet with context, suitable for terminal display.""" if snippet in fulltext: start = fulltext.index(snippet) end = start + len(snippet) lines = textwrap.wrap(fulltext, drop_whitespace=False) start_line = 0 end_line = len(lines) pos = 0 # Figure out which lines to display, and insert ANSI # code to highlight the actual snippet. for x, line in enumerate(lines): next_pos = pos + len(line) color_start = pos <= start < next_pos color_end = pos <= end <= next_pos if color_start and color_end: start_line = end_line = x ips = start - pos # insertion point ipe = end - pos # insertion point lines[x] = line[:ips] + "**" + line[ips:ipe] + \ "**" + line[ipe:] elif color_start: start_line = x ip = start - pos # insertion point lines[x] = line[:ip] + "**" + line[ip:] elif color_end: end_line = x ip = end - pos # insertion point lines[x] = line[:ip] + "**" + line[ip:] pos = next_pos # Widen the line selection to include a bit of context. if start_line > 0: start_line -= 1 end_line += 2 return prettify('\n'.join(lines[start_line:end_line])) return prettify(snippet) def head(fulltext): """Returns the first three lines of the review.""" lines = textwrap.wrap(fulltext) return prettify('\n'.join(lines[0:3]) + '...') def is_title(result): """Returns true if the result is a title match.""" for metadatum in result["metadata"]: if metadatum["name"] == "is_title": return metadatum["value"] == "true" return False def prettify(text): """Clean up the text to make it more suitable for display.""" return text.replace("&", "&").replace(""", "\"")