Model Card for Model ID

FAQ Chatbot for Online Orders and Website Queries

This model is a large language model (LLM) based on the LLaMA 3 architecture, fine-tuned to handle frequently asked questions (FAQ) related to online orders and website queries. It is designed to provide accurate and helpful responses to common customer inquiries.

Model Details

Model Name: FAQ Chatbot for Online Orders and Website Queries
Architecture: LLaMA 3
Training Data: This model was trained on a dataset consisting of typical customer queries related to online orders, such as order status, payment issues, returns and refunds, shipping information, and general website navigation.
Usage: The model is intended to be used as a customer support assistant, capable of addressing a wide range of questions about online shopping and website functionality.

Features

Natural Language Understanding: The model can understand and process natural language input, making it user-friendly for customers.
Contextual Responses: Provides responses that are contextually relevant to the user's query.
Scalable Support: Can handle a high volume of queries simultaneously, improving customer service efficiency.

Example Queries

Here are some example queries that the model can handle:

Order Status: "Can you tell me the status of my order #12345?"
Payment Issues: "I'm having trouble processing my payment. Can you help?"
Returns and Refunds: "How can I return a product I bought?"
Shipping Information: "When will my order be delivered?"
Website Navigation: "How do I find the size chart on your website?"

How to Use

To use this model, you can integrate it into your customer support system or chatbot framework. Here's a basic example using the Hugging Face transformers library:

from transformers import AutoModelForCausalLM, AutoTokenizer

# Load the model and tokenizer
model_name = "your-hugging-face-username/faq-chatbot-online-orders"
tokenizer = AutoTokenizer.from_pretrained(model_name)
model = AutoModelForCausalLM.from_pretrained(model_name)

# Example query
query = "Can you tell me the status of my order #12345?"

# Tokenize the input
inputs = tokenizer(query, return_tensors="pt")

# Generate response
outputs = model.generate(**inputs)
response = tokenizer.decode(outputs[0], skip_special_tokens=True)

print(response)
```python


This is the model card of a 🤗 transformers model that has been pushed on the Hub. This model card has been automatically generated.

- **Developed by:** Satwik Kishore
- **Model type:** Text Generation
- **Language(s) (NLP):** English