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--- |
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language: en |
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tags: |
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- EManuals |
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- customer support |
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- QA |
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- bert |
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--- |
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Refer to https://aclanthology.org/2021.findings-emnlp.392/ for the paper and https://sites.google.com/view/emanualqa/home for the project website |
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## Citation |
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Please cite the work if you would like to use it. |
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``` |
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@inproceedings{nandy-etal-2021-question-answering, |
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title = "Question Answering over Electronic Devices: A New Benchmark Dataset and a Multi-Task Learning based {QA} Framework", |
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author = "Nandy, Abhilash and |
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Sharma, Soumya and |
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Maddhashiya, Shubham and |
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Sachdeva, Kapil and |
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Goyal, Pawan and |
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Ganguly, NIloy", |
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booktitle = "Findings of the Association for Computational Linguistics: EMNLP 2021", |
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month = nov, |
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year = "2021", |
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address = "Punta Cana, Dominican Republic", |
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publisher = "Association for Computational Linguistics", |
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url = "https://aclanthology.org/2021.findings-emnlp.392", |
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doi = "10.18653/v1/2021.findings-emnlp.392", |
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pages = "4600--4609", |
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abstract = "Answering questions asked from instructional corpora such as E-manuals, recipe books, etc., has been far less studied than open-domain factoid context-based question answering. This can be primarily attributed to the absence of standard benchmark datasets. In this paper, we meticulously create a large amount of data connected with E-manuals and develop a suitable algorithm to exploit it. We collect E-Manual Corpus, a huge corpus of 307,957 E-manuals, and pretrain RoBERTa on this large corpus. We create various benchmark QA datasets which include question answer pairs curated by experts based upon two E-manuals, real user questions from Community Question Answering Forum pertaining to E-manuals etc. We introduce EMQAP (E-Manual Question Answering Pipeline) that answers questions pertaining to electronics devices. Built upon the pretrained RoBERTa, it harbors a supervised multi-task learning framework which efficiently performs the dual tasks of identifying the section in the E-manual where the answer can be found and the exact answer span within that section. For E-Manual annotated question-answer pairs, we show an improvement of about 40{\%} in ROUGE-L F1 scores over most competitive baseline. We perform a detailed ablation study and establish the versatility of EMQAP across different circumstances. The code and datasets are shared at https://github.com/abhi1nandy2/EMNLP-2021-Findings, and the corresponding project website is https://sites.google.com/view/emanualqa/home.", |
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} |
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``` |
