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|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,593,000,000,000,000 | neutral | 0.6521 | null | null | American | EricRoberts | 0 | http://t.co/EIw2sYb8Fu roberts&s=1 @AmericanAir | null | 2/22/2015 12:22 | Los Angeles, CA | Pacific Time (US & Canada) |
569,593,000,000,000,000 | negative | 1 | Late Flight | 0.7123 | American | Jess_JCW | 0 | @AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines | null | 2/22/2015 12:21 | London | London |
569,593,000,000,000,000 | neutral | 1 | null | null | American | WishUpon_26 | 0 | @AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky? | null | 2/22/2015 12:21 | KY | Eastern Time (US & Canada) |
569,593,000,000,000,000 | negative | 0.6788 | Cancelled Flight | 0.6788 | American | SarahM0en | 0 | @AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook? | null | 2/22/2015 12:20 | Nashville TN | Central Time (US & Canada) |
569,593,000,000,000,000 | negative | 0.644 | Cancelled Flight | 0.644 | American | sbrandongage | 0 | @AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted? | null | 2/22/2015 12:20 | Pueblo, CO | Eastern Time (US & Canada) |
569,592,000,000,000,000 | negative | 1 | Flight Booking Problems | 0.6643 | American | totestoked | 0 | @AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice? | null | 2/22/2015 12:19 | Naperville, IL | Eastern Time (US & Canada) |
569,592,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | thepin618 | 0 | @AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg. | null | 2/22/2015 12:19 | null | null |
569,592,000,000,000,000 | neutral | 1 | null | null | American | WishUpon_26 | 0 | @AmericanAir i need someone to help me out | null | 2/22/2015 12:19 | KY | Eastern Time (US & Canada) |
569,592,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | WishUpon_26 | 0 | @AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this? | null | 2/22/2015 12:18 | KY | Eastern Time (US & Canada) |
569,592,000,000,000,000 | negative | 1 | Flight Attendant Complaints | 0.708 | American | Jess_JCW | 0 | @AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason | null | 2/22/2015 12:18 | London | London |
569,592,000,000,000,000 | negative | 1 | longlines | 0.6788 | American | Jess_JCW | 0 | @AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous | null | 2/22/2015 12:17 | London | London |
569,592,000,000,000,000 | neutral | 1 | null | null | American | TrueChief77 | 0 | @AmericanAir guarantee no retribution? If so, I'd be glad to share. | null | 2/22/2015 12:17 | 970 Colorado | null |
569,592,000,000,000,000 | negative | 1 | Cancelled Flight | 0.6333 | American | tcunningham10 | 0 | @AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help | [40.46692522, -82.64567078] | 2/22/2015 12:16 | Central Ohio | Eastern Time (US & Canada) |
569,592,000,000,000,000 | negative | 1 | Customer Service Issue | 0.7255 | American | kiabeveridge | 0 | @AmericanAir I used the "call back" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp | null | 2/22/2015 12:16 | Chicago | Mountain Time (US & Canada) |
569,592,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | GregPoos | 0 | @AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards | null | 2/22/2015 12:16 | null | null |
569,592,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | tim_sheehy | 0 | @AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue? | null | 2/22/2015 12:16 | Washington DC | Central Time (US & Canada) |
569,591,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | TheJoshAbides | 0 | @AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA! | null | 2/22/2015 12:15 | New York City | Eastern Time (US & Canada) |
569,591,000,000,000,000 | positive | 1 | null | null | American | iambmac | 0 | @AmericanAir DMing you now! Big thanks. | null | 2/22/2015 12:15 | Columbus, OH, USA | Eastern Time (US & Canada) |
569,591,000,000,000,000 | negative | 1 | Bad Flight | 0.6774 | American | A_for_AdNauseam | 0 | @AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously? | null | 2/22/2015 12:14 | null | null |
569,591,000,000,000,000 | positive | 1 | null | null | American | howiemandel | 3 | @AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable | null | 2/22/2015 12:14 | null | Pacific Time (US & Canada) |
569,591,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | KCBobolz | 0 | @AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring? | null | 2/22/2015 12:14 | Milwaukee County, Wisconsin | Central Time (US & Canada) |
569,591,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | andyellwood | 0 | @AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help? | null | 2/22/2015 12:13 | New York, New York | Eastern Time (US & Canada) |
569,590,000,000,000,000 | negative | 1 | Late Flight | 0.3358 | American | Jill_Lynnette | 0 | I just need a place to sleep when I land without accommodations in PLS @AmericanAir! | null | 2/22/2015 12:10 | null | Eastern Time (US & Canada) |
569,590,000,000,000,000 | positive | 0.6274 | null | 0 | American | Flora_Lola_NYC | 0 | @AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever | null | 2/22/2015 12:10 | null | Eastern Time (US & Canada) |
569,590,000,000,000,000 | negative | 1 | Can't Tell | 1 | American | yourlama | 0 | @AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer. | [32.9070889, -97.03785947] | 2/22/2015 12:10 | null | null |
569,590,000,000,000,000 | positive | 1 | null | null | American | DrCaseyJRudkin | 0 | @AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI | [40.64946781, -73.76624703] | 2/22/2015 12:08 | East Coast | null |
569,589,000,000,000,000 | negative | 1 | Late Flight | 1 | American | cataattack | 0 | @AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers! | null | 2/22/2015 12:08 | Buenos Aires, Argentina | Buenos Aires |
569,589,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | KristinaMeyer7 | 0 | @AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC. | null | 2/22/2015 12:05 | null | Eastern Time (US & Canada) |
569,589,000,000,000,000 | positive | 1 | null | null | American | jlhalldc | 0 | Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.” | null | 2/22/2015 12:04 | Washington, DC | Eastern Time (US & Canada) |
569,589,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | jontgreen89 | 0 | @AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy? | null | 2/22/2015 12:04 | Waco, TX | Central Time (US & Canada) |
569,588,000,000,000,000 | positive | 1 | null | null | American | Laurelinesblog | 0 | @AmericanAir Thanks! He is. | null | 2/22/2015 12:04 | Chapel Hill, NC | null |
569,588,000,000,000,000 | negative | 1 | Bad Flight | 1 | American | MDDavis7 | 0 | @AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one. | null | 2/22/2015 12:04 | US | Eastern Time (US & Canada) |
569,588,000,000,000,000 | neutral | 0.676 | null | 0 | American | Chad_SMFYM | 0 | “@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂 | null | 2/22/2015 12:01 | null | Central Time (US & Canada) |
569,588,000,000,000,000 | negative | 1 | Cancelled Flight | 1 | American | RussellsWriting | 0 | @AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday. | null | 2/22/2015 12:01 | Los Angeles | Arizona |
569,588,000,000,000,000 | negative | 0.6684 | Late Flight | 0.6684 | American | GolfWithWoody | 0 | @AmericanAir right on cue with the delays👌 | null | 2/22/2015 12:01 | null | Quito |
569,588,000,000,000,000 | positive | 0.3487 | null | 0 | American | KristenReenders | 0 | @AmericanAir thank you we got on a different flight to Chicago. | null | 2/22/2015 12:01 | null | null |
569,587,000,000,000,000 | negative | 1 | Customer Service Issue | 1 | American | itsropes | 0 | @AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc | null | 2/22/2015 11:59 | Texas | null |
569,587,000,000,000,000 | neutral | 1 | null | null | American | sanyabun | 0 | @AmericanAir Please bring American Airlines to #BlackBerry10 | null | 2/22/2015 11:59 | Nigeria,lagos | null |
569,587,000,000,000,000 | negative | 1 | Customer Service Issue | 0.6659 | American | SraJackson | 0 | @AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment?? | null | 2/22/2015 11:59 | New Jersey | Eastern Time (US & Canada) |
569,587,000,000,000,000 | neutral | 0.6771 | null | 0 | American | daviddtwu | 0 | @AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight? | null | 2/22/2015 11:58 | dallas, TX | null |