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Airlines_Reviews_Neuronet

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train · 542 rows

Airline stringclasses 4 values	Review No int64 1 85	Sentence No int64 1 542	Sentence stringlengths 3 320	Luggage int64 0 5	Staff int64 0 5	Airline as a whole int64 0 5	Service before and after the flight int64 0 5
Turkish ALs	81	501	I am appalled at what happened here and will ensure that none of my family and friends ever travel with this airline.	0	0	1	0
Turkish ALs	81	502	Shame on them for the treatment of elderly people in this way.	0	0	1	0
Turkish ALs	82	503	What do you call a company that refuses to accommodate a customer that could not travel due to COVID RESTRISCTION.	0	0	1	0
Turkish ALs	82	504	Literally, 25 calls to their 800 numbers, several online feedbacks , direct visit to a sales office that claims that they are not sales office despite having their info on the official website ?	0	0	0	1
Turkish ALs	82	505	Also, none of the 20 associates that I talked to have supervisors :)	0	1	0	1
Turkish ALs	82	506	SHOKING.	0	0	0	1
Turkish ALs	82	507	NO REFUND or EXTENDED VOUCHER ?	0	0	0	1
Turkish ALs	82	508	I can't come up with any definition except THIEFS.	0	0	1	0
Turkish ALs	82	509	The will pocket customer money with no respect.	0	0	0	1
Turkish ALs	82	510	To put things into perspective, myself and my family would purchases tickets through Turkish Airlines all the time when we would have a chance for the last several years.	0	0	5	0
Turkish ALs	82	511	They don't care if you are new or old customer unfortunately.	0	0	1	0
Turkish ALs	83	512	The CS is terrible.	0	0	0	1
Turkish ALs	83	513	All the flights for pets to the UK are cancelled and we called the CS.	0	0	0	0
Turkish ALs	83	514	They told us that they have space and asked us to buy the ticket while we are still on the phone so that they can make an appointment for us.	0	0	0	5
Turkish ALs	83	515	Once we buy the ticket, they tell us the plane in the end of Dec have "no cat availability" during an almost 1-hour long international phone call.	0	0	0	1
Turkish ALs	83	516	When we try to get full refund, they said "We’re sorry that you had to change your travel plans.	0	0	0	1
Turkish ALs	83	517	To avoid similar problems on future flights, we recommend you take careful notice of your ticket rights specified at reservation."	0	0	0	1
Turkish ALs	83	518	This is so disgraceful.	0	0	1	0
Turkish ALs	83	519	I didn't change my plan.	0	0	0	1
Turkish ALs	83	520	It is your staff who has made the mistake, telling us to purchase the ticket.	0	1	0	1
Turkish ALs	83	521	I highly recommend people who would want to fly with this airline to think twice before buying ticket from this company.	0	0	1	0
Turkish ALs	83	522	Their CS is terrible and they put the fault on their customers.	0	0	0	1
Turkish ALs	83	523	Updates I don’t exactly understand what do you mean.	0	0	0	0
Turkish ALs	83	524	I am seeking for full cash refund for the very first minute complaining.	0	0	0	1
Turkish ALs	83	525	Why on earth do I need to have this refunded cheque when your service is like this?	0	0	0	1
Turkish ALs	83	526	Is this what you call customer service?	0	0	0	1
Turkish ALs	83	527	Please tell me clearly how much I have spent on the ticket and what I get in return.	0	0	0	1
Turkish ALs	83	528	When I have wasted so much of my time, I am not afraid to spend even more for your “service”.	0	0	0	1
Turkish ALs	83	529	I have spent HK$2382 on the ticket and HK$2262 on the luggage and you are telling me you are only returning me HK$1883.	0	0	0	1
Turkish ALs	83	530	Do you think I am a joke to you?	0	0	1	1
Turkish ALs	84	531	They scheduled my flights so close together.	0	0	0	2
Turkish ALs	84	532	One was late landing so after exiting the plane running through the airport and security again, they closed my gate.	0	0	0	1
Turkish ALs	84	533	I spent another 8 hrs in the airport waiting on the next 11hr flight.	0	0	0	1
Turkish ALs	84	534	Smh	0	0	1	1
Turkish ALs	85	535	Beware of the theft!	1	0	1	1
Turkish ALs	85	536	My mother was flying with Turkish airlines in October and of course, her suitcase didn't arrive ...	1	0	0	1
Turkish ALs	85	537	After about a week they delivered it, but everything that could cost money was stolen from it!	1	0	0	1
Turkish ALs	85	538	And it's been a while, but we didn't get any updates and no reimbursement for the cost of the stolen things.	1	0	0	1
Turkish ALs	85	539	Total disrespect to their customers!!!	0	0	0	1
Turkish ALs	85	540	Make sure if you have to fly with Turkish to close your suitcase really well with complicated locker because in our case they opened a simple one.	1	0	0	1
Turkish ALs	85	541	But in general, I'd advise not to trust the company where they steal and fly with other airlines.	1	0	1	0
Turkish ALs	85	542	Even if the ticket is a bit more expensive, the cost of the stolen things can result in loss of more money!	1	0	1	0