Datasets:

Alpaca69B

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reviews_appstore_whatsapp_absa3

like 0

please help!

Hi! I really love whatsapp and use it daily, but what would make this app absolutely perfect is if it had an update where you can get your deleted/cleared chats back. I cleared a chat with one of my closest friends/a guy I really loved. I cleared it because I felt bad, because my friend had a crush on him and I didn’t want her to misunderstand. In the end she got a boyfriend, and I can’t get the cleared chats back. Please, is there any sort of way to get them back? Or are they really gone forever? Those chats made me the happiest, I really, really would want them back more than anything. I regret deleting it. Please help!! I’m truly begging you. :(

App-Review

Chats

Negative

App-Review - Chats - Negative

### USER:please help!, Hi! I really love whatsapp and use it daily, but what would make this app absolutely perfect is if it had an update where you can get your deleted/cleared chats back. I cleared a chat with one of my closest friends/a guy I really loved. I cleared it because I felt bad, because my friend had a crush on him and I didn’t want her to misunderstand. In the end she got a boyfriend, and I can’t get the cleared chats back. Please, is there any sort of way to get them back? Or are they really gone forever? Those chats made me the happiest, I really, really would want them back more than anything. I regret deleting it. Please help!! I’m truly begging you. :( ### ASSISTANT: App-Review - Chats - Negative )))

### Review: title: please help!, content: Hi! I really love whatsapp and use it daily, but what would make this app absolutely perfect is if it had an update where you can get your deleted/cleared chats back. I cleared a chat with one of my closest friends/a guy I really loved. I cleared it because I felt bad, because my friend had a crush on him and I didn’t want her to misunderstand. In the end she got a boyfriend, and I can’t get the cleared chats back. Please, is there any sort of way to get them back? Or are they really gone forever? Those chats made me the happiest, I really, really would want them back more than anything. I regret deleting it. Please help!! I’m truly begging you. :( ### Analysis: categories: App-Review, aspects: Chats, sentiments: Negative )))

### Review: title: please help!, content: Hi! I really love whatsapp and use it daily, but what would make this app absolutely perfect is if it had an update where you can get your deleted/cleared chats back. I cleared a chat with one of my closest friends/a guy I really loved. I cleared it because I felt bad, because my friend had a crush on him and I didn’t want her to misunderstand. In the end she got a boyfriend, and I can’t get the cleared chats back. Please, is there any sort of way to get them back? Or are they really gone forever? Those chats made me the happiest, I really, really would want them back more than anything. I regret deleting it. Please help!! I’m truly begging you. :( ### Analysis: categories: (App-Review) aspects: (Chats) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: please help!, Hi! I really love whatsapp and use it daily, but what would make this app absolutely perfect is if it had an update where you can get your deleted/cleared chats back. I cleared a chat with one of my closest friends/a guy I really loved. I cleared it because I felt bad, because my friend had a crush on him and I didn’t want her to misunderstand. In the end she got a boyfriend, and I can’t get the cleared chats back. Please, is there any sort of way to get them back? Or are they really gone forever? Those chats made me the happiest, I really, really would want them back more than anything. I regret deleting it. Please help!! I’m truly begging you. :( Output: App-Review - Chats - Negative $$$

Wish my boyfriend would get an iPhone

My (super) long distance man and I use this every day as our normal text/call/“facetime” app. We use the video and audio call functions quite often, but I’ve found that the audio is not very good. Background noises are extremely loud (sheets rubbing against the phone, outside rain or sirens, sounds of doors opening/closing, etc.), while the voice of the person speaking is many times intelligible. When the call is “reconnecting”, we are always forced to hang up, as the beeping sound is completely unbearable. It does it’s job, and is a very useful app for people without iPhones or people from different countries. Just wish the audio quality was nicer and the beeping would be at least slightly less obnoxious.

Communication, Communication, Communication, Communication

Audio Quality, Audio Call Functions, Beeping Sound, Video Call Functions

Negative, Positive, Negative, Positive

Communication - Audio Quality - Negative, Communication - Audio Call Functions - Positive, Communication - Beeping Sound - Negative, Communication - Video Call Functions - Positive

### USER:Wish my boyfriend would get an iPhone, My (super) long distance man and I use this every day as our normal text/call/“facetime” app. We use the video and audio call functions quite often, but I’ve found that the audio is not very good. Background noises are extremely loud (sheets rubbing against the phone, outside rain or sirens, sounds of doors opening/closing, etc.), while the voice of the person speaking is many times intelligible. When the call is “reconnecting”, we are always forced to hang up, as the beeping sound is completely unbearable. It does it’s job, and is a very useful app for people without iPhones or people from different countries. Just wish the audio quality was nicer and the beeping would be at least slightly less obnoxious. ### ASSISTANT: Communication - Audio Quality - Negative, Communication - Audio Call Functions - Positive, Communication - Beeping Sound - Negative, Communication - Video Call Functions - Positive )))

### Review: title: Wish my boyfriend would get an iPhone, content: My (super) long distance man and I use this every day as our normal text/call/“facetime” app. We use the video and audio call functions quite often, but I’ve found that the audio is not very good. Background noises are extremely loud (sheets rubbing against the phone, outside rain or sirens, sounds of doors opening/closing, etc.), while the voice of the person speaking is many times intelligible. When the call is “reconnecting”, we are always forced to hang up, as the beeping sound is completely unbearable. It does it’s job, and is a very useful app for people without iPhones or people from different countries. Just wish the audio quality was nicer and the beeping would be at least slightly less obnoxious. ### Analysis: categories: Communication, Communication, Communication, Communication, aspects: Audio Quality, Audio Call Functions, Beeping Sound, Video Call Functions, sentiments: Negative, Positive, Negative, Positive )))

### Review: title: Wish my boyfriend would get an iPhone, content: My (super) long distance man and I use this every day as our normal text/call/“facetime” app. We use the video and audio call functions quite often, but I’ve found that the audio is not very good. Background noises are extremely loud (sheets rubbing against the phone, outside rain or sirens, sounds of doors opening/closing, etc.), while the voice of the person speaking is many times intelligible. When the call is “reconnecting”, we are always forced to hang up, as the beeping sound is completely unbearable. It does it’s job, and is a very useful app for people without iPhones or people from different countries. Just wish the audio quality was nicer and the beeping would be at least slightly less obnoxious. ### Analysis: categories: (Communication, Communication, Communication, Communication) aspects: (Audio Quality, Audio Call Functions, Beeping Sound, Video Call Functions) sentiments: (Negative, Positive, Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Wish my boyfriend would get an iPhone, My (super) long distance man and I use this every day as our normal text/call/“facetime” app. We use the video and audio call functions quite often, but I’ve found that the audio is not very good. Background noises are extremely loud (sheets rubbing against the phone, outside rain or sirens, sounds of doors opening/closing, etc.), while the voice of the person speaking is many times intelligible. When the call is “reconnecting”, we are always forced to hang up, as the beeping sound is completely unbearable. It does it’s job, and is a very useful app for people without iPhones or people from different countries. Just wish the audio quality was nicer and the beeping would be at least slightly less obnoxious. Output: Communication - Audio Quality - Negative, Communication - Audio Call Functions - Positive, Communication - Beeping Sound - Negative, Communication - Video Call Functions - Positive $$$

Too frequently outdated

WhatsApp is nice to use and is nice for international conversations. Too frequently they decide to change something and then make your app invalid and useless. Today fir example I used the app. Maybe 15 minutes later I tried to use it again and was told that my app was outdated and I had to update the app to use it. What if I am in a place with poor Internet service? I would be out of luck. They give you no warning. They just invalidate your app whenever they want to. The just outdated app was just a few months old!, , They have done it again. The previous app worked well. Now they turn off the version you have to MAKE YOU update for something you don’t want!

App, App, App, App

Usability, Functionality, Updates, Updates

Negative, Negative, Negative, Negative

App - Usability - Negative, App - Functionality - Negative, App - Updates - Negative, App - Updates - Negative

### USER:Too frequently outdated, WhatsApp is nice to use and is nice for international conversations. Too frequently they decide to change something and then make your app invalid and useless. Today fir example I used the app. Maybe 15 minutes later I tried to use it again and was told that my app was outdated and I had to update the app to use it. What if I am in a place with poor Internet service? I would be out of luck. They give you no warning. They just invalidate your app whenever they want to. The just outdated app was just a few months old!, , They have done it again. The previous app worked well. Now they turn off the version you have to MAKE YOU update for something you don’t want! ### ASSISTANT: App - Usability - Negative, App - Functionality - Negative, App - Updates - Negative, App - Updates - Negative )))

### Review: title: Too frequently outdated, content: WhatsApp is nice to use and is nice for international conversations. Too frequently they decide to change something and then make your app invalid and useless. Today fir example I used the app. Maybe 15 minutes later I tried to use it again and was told that my app was outdated and I had to update the app to use it. What if I am in a place with poor Internet service? I would be out of luck. They give you no warning. They just invalidate your app whenever they want to. The just outdated app was just a few months old!, , They have done it again. The previous app worked well. Now they turn off the version you have to MAKE YOU update for something you don’t want! ### Analysis: categories: App, App, App, App, aspects: Usability, Functionality, Updates, Updates, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Too frequently outdated, content: WhatsApp is nice to use and is nice for international conversations. Too frequently they decide to change something and then make your app invalid and useless. Today fir example I used the app. Maybe 15 minutes later I tried to use it again and was told that my app was outdated and I had to update the app to use it. What if I am in a place with poor Internet service? I would be out of luck. They give you no warning. They just invalidate your app whenever they want to. The just outdated app was just a few months old!, , They have done it again. The previous app worked well. Now they turn off the version you have to MAKE YOU update for something you don’t want! ### Analysis: categories: (App, App, App, App) aspects: (Usability, Functionality, Updates, Updates) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Too frequently outdated, WhatsApp is nice to use and is nice for international conversations. Too frequently they decide to change something and then make your app invalid and useless. Today fir example I used the app. Maybe 15 minutes later I tried to use it again and was told that my app was outdated and I had to update the app to use it. What if I am in a place with poor Internet service? I would be out of luck. They give you no warning. They just invalidate your app whenever they want to. The just outdated app was just a few months old!, , They have done it again. The previous app worked well. Now they turn off the version you have to MAKE YOU update for something you don’t want! Output: App - Usability - Negative, App - Functionality - Negative, App - Updates - Negative, App - Updates - Negative $$$

Dark mode

I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you

Interface, Interface, Interface

Message Customization, Color Change, Solid Wallpaper Option

Positive, Positive, Positive

Interface - Message Customization - Positive, Interface - Color Change - Positive, Interface - Solid Wallpaper Option - Positive

### USER:Dark mode, I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you ### ASSISTANT: Interface - Message Customization - Positive, Interface - Color Change - Positive, Interface - Solid Wallpaper Option - Positive )))

### Review: title: Dark mode, content: I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you ### Analysis: categories: Interface, Interface, Interface, aspects: Message Customization, Color Change, Solid Wallpaper Option, sentiments: Positive, Positive, Positive )))

### Review: title: Dark mode, content: I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you ### Analysis: categories: (Interface, Interface, Interface) aspects: (Message Customization, Color Change, Solid Wallpaper Option) sentiments: (Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Dark mode, I love whatsapp app cause i can stay connected with my love ones , but I would rlly like if there was an option to change the bubble message color , with the black mode the color went from light green to dark green , but it would be cooler if you could change the Bubble color like the chat app kik and you could personalize ur bubble color to a one you like better , and also allow light colors on the solid wallpaper option allow both colores light and dark, but that work for both optioned either dark mode or regular mode , thank you Output: Interface - Message Customization - Positive, Interface - Color Change - Positive, Interface - Solid Wallpaper Option - Positive $$$

TAG FEATURE SHOULD BE ADDED WHEN UPLOADING ON STATUS.

I’ll suggest that contact should be able to tag people on their status , because sometimes people upload your pictures and you don’t end up seeing it within 24hrs when it disappears ... but if a tag feature is added , I can easily upload a picture and tag whosoever is in it and even though he doesn’t end up viewing all his contact status he will definitely see mine and I get a “thank you”, , This happens mostly on birthdays when a lot of people upload a picture of you and you can’t view all contact status to know who and who uploaded your picture so you can thank them... but with this tag feature ... contacts can tag who is in his/her story and the person get to see it ... Thank you

Social Features

Tagging

Positive

Social Features - Tagging - Positive

### USER:TAG FEATURE SHOULD BE ADDED WHEN UPLOADING ON STATUS., I’ll suggest that contact should be able to tag people on their status , because sometimes people upload your pictures and you don’t end up seeing it within 24hrs when it disappears ... but if a tag feature is added , I can easily upload a picture and tag whosoever is in it and even though he doesn’t end up viewing all his contact status he will definitely see mine and I get a “thank you”, , This happens mostly on birthdays when a lot of people upload a picture of you and you can’t view all contact status to know who and who uploaded your picture so you can thank them... but with this tag feature ... contacts can tag who is in his/her story and the person get to see it ... Thank you ### ASSISTANT: Social Features - Tagging - Positive )))

### Review: title: TAG FEATURE SHOULD BE ADDED WHEN UPLOADING ON STATUS., content: I’ll suggest that contact should be able to tag people on their status , because sometimes people upload your pictures and you don’t end up seeing it within 24hrs when it disappears ... but if a tag feature is added , I can easily upload a picture and tag whosoever is in it and even though he doesn’t end up viewing all his contact status he will definitely see mine and I get a “thank you”, , This happens mostly on birthdays when a lot of people upload a picture of you and you can’t view all contact status to know who and who uploaded your picture so you can thank them... but with this tag feature ... contacts can tag who is in his/her story and the person get to see it ... Thank you ### Analysis: categories: Social Features, aspects: Tagging, sentiments: Positive )))

### Review: title: TAG FEATURE SHOULD BE ADDED WHEN UPLOADING ON STATUS., content: I’ll suggest that contact should be able to tag people on their status , because sometimes people upload your pictures and you don’t end up seeing it within 24hrs when it disappears ... but if a tag feature is added , I can easily upload a picture and tag whosoever is in it and even though he doesn’t end up viewing all his contact status he will definitely see mine and I get a “thank you”, , This happens mostly on birthdays when a lot of people upload a picture of you and you can’t view all contact status to know who and who uploaded your picture so you can thank them... but with this tag feature ... contacts can tag who is in his/her story and the person get to see it ... Thank you ### Analysis: categories: (Social Features) aspects: (Tagging) sentiments: (Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: TAG FEATURE SHOULD BE ADDED WHEN UPLOADING ON STATUS., I’ll suggest that contact should be able to tag people on their status , because sometimes people upload your pictures and you don’t end up seeing it within 24hrs when it disappears ... but if a tag feature is added , I can easily upload a picture and tag whosoever is in it and even though he doesn’t end up viewing all his contact status he will definitely see mine and I get a “thank you”, , This happens mostly on birthdays when a lot of people upload a picture of you and you can’t view all contact status to know who and who uploaded your picture so you can thank them... but with this tag feature ... contacts can tag who is in his/her story and the person get to see it ... Thank you Output: Social Features - Tagging - Positive $$$

How to Have the Most Perfect App

There are no perfect messaging services, but I believe WhatsApp could be perfect if they added just a few key features:, , 1. Night Mode - a setting with black chat bubbles and white font, black background, and dulled colors for use at night. This is so essential., 2. Editing - allow users to edit messages. This is a very desired feature for writers and professional chats. Messages can show they were “edited” or even show edit history if it’s a concern. But having the option to fix typos and misspellings is so key., 3. Chat color choices - offer more than just light green bubble choices. Offer a wide range of colors (including gradients) as a fun feature that allows for customization. , 4. Reactions - allow a set of reactions to messages including heart, thumbs up and down, and possibly some basic emojis. This makes communication much more efficient., , I hope the developers will seriously consider adding all of these features! It would make WhatsApp the perfect messaging app.

Interface, Interface, Interface, Interface

Night Mode, Editing, Chat color choices, Reactions

positive, positive, positive, positive

Interface - Night Mode - positive, Interface - Editing - positive, Interface - Chat color choices - positive, Interface - Reactions - positive

### USER:How to Have the Most Perfect App, There are no perfect messaging services, but I believe WhatsApp could be perfect if they added just a few key features:, , 1. Night Mode - a setting with black chat bubbles and white font, black background, and dulled colors for use at night. This is so essential., 2. Editing - allow users to edit messages. This is a very desired feature for writers and professional chats. Messages can show they were “edited” or even show edit history if it’s a concern. But having the option to fix typos and misspellings is so key., 3. Chat color choices - offer more than just light green bubble choices. Offer a wide range of colors (including gradients) as a fun feature that allows for customization. , 4. Reactions - allow a set of reactions to messages including heart, thumbs up and down, and possibly some basic emojis. This makes communication much more efficient., , I hope the developers will seriously consider adding all of these features! It would make WhatsApp the perfect messaging app. ### ASSISTANT: Interface - Night Mode - positive, Interface - Editing - positive, Interface - Chat color choices - positive, Interface - Reactions - positive )))

### Review: title: How to Have the Most Perfect App, content: There are no perfect messaging services, but I believe WhatsApp could be perfect if they added just a few key features:, , 1. Night Mode - a setting with black chat bubbles and white font, black background, and dulled colors for use at night. This is so essential., 2. Editing - allow users to edit messages. This is a very desired feature for writers and professional chats. Messages can show they were “edited” or even show edit history if it’s a concern. But having the option to fix typos and misspellings is so key., 3. Chat color choices - offer more than just light green bubble choices. Offer a wide range of colors (including gradients) as a fun feature that allows for customization. , 4. Reactions - allow a set of reactions to messages including heart, thumbs up and down, and possibly some basic emojis. This makes communication much more efficient., , I hope the developers will seriously consider adding all of these features! It would make WhatsApp the perfect messaging app. ### Analysis: categories: Interface, Interface, Interface, Interface, aspects: Night Mode, Editing, Chat color choices, Reactions, sentiments: positive, positive, positive, positive )))

### Review: title: How to Have the Most Perfect App, content: There are no perfect messaging services, but I believe WhatsApp could be perfect if they added just a few key features:, , 1. Night Mode - a setting with black chat bubbles and white font, black background, and dulled colors for use at night. This is so essential., 2. Editing - allow users to edit messages. This is a very desired feature for writers and professional chats. Messages can show they were “edited” or even show edit history if it’s a concern. But having the option to fix typos and misspellings is so key., 3. Chat color choices - offer more than just light green bubble choices. Offer a wide range of colors (including gradients) as a fun feature that allows for customization. , 4. Reactions - allow a set of reactions to messages including heart, thumbs up and down, and possibly some basic emojis. This makes communication much more efficient., , I hope the developers will seriously consider adding all of these features! It would make WhatsApp the perfect messaging app. ### Analysis: categories: (Interface, Interface, Interface, Interface) aspects: (Night Mode, Editing, Chat color choices, Reactions) sentiments: (positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: How to Have the Most Perfect App, There are no perfect messaging services, but I believe WhatsApp could be perfect if they added just a few key features:, , 1. Night Mode - a setting with black chat bubbles and white font, black background, and dulled colors for use at night. This is so essential., 2. Editing - allow users to edit messages. This is a very desired feature for writers and professional chats. Messages can show they were “edited” or even show edit history if it’s a concern. But having the option to fix typos and misspellings is so key., 3. Chat color choices - offer more than just light green bubble choices. Offer a wide range of colors (including gradients) as a fun feature that allows for customization. , 4. Reactions - allow a set of reactions to messages including heart, thumbs up and down, and possibly some basic emojis. This makes communication much more efficient., , I hope the developers will seriously consider adding all of these features! It would make WhatsApp the perfect messaging app. Output: Interface - Night Mode - positive, Interface - Editing - positive, Interface - Chat color choices - positive, Interface - Reactions - positive $$$

WhatsApp Review

I like WhatsApp but I want to unread someone's message like someone send something I read it and don't want to answer or anything I want to increase so they didn't know I read it y'all had that one time but deleted that but it would make everything so good and deleting a message I want to deleted it after 1 hour too cause I send something and 3 or 4 hours I want to deleted the message I can't delete it and y'all need to fix the video quality too it's stops Everytime too really weird and irritating but if y'all fix this all I would be so happy and rate it everytime 5 stars, Hopefully y'all see this thankyouu 😃😉

App Features, App Features, App Features, App Features

Unread Message, Video Quality, Delete Message, Unread Message

Negative, Negative, Negative, Positive

App Features - Unread Message - Negative, App Features - Video Quality - Negative, App Features - Delete Message - Negative, App Features - Unread Message - Positive

### USER:WhatsApp Review, I like WhatsApp but I want to unread someone's message like someone send something I read it and don't want to answer or anything I want to increase so they didn't know I read it y'all had that one time but deleted that but it would make everything so good and deleting a message I want to deleted it after 1 hour too cause I send something and 3 or 4 hours I want to deleted the message I can't delete it and y'all need to fix the video quality too it's stops Everytime too really weird and irritating but if y'all fix this all I would be so happy and rate it everytime 5 stars, Hopefully y'all see this thankyouu 😃😉 ### ASSISTANT: App Features - Unread Message - Negative, App Features - Video Quality - Negative, App Features - Delete Message - Negative, App Features - Unread Message - Positive )))

### Review: title: WhatsApp Review, content: I like WhatsApp but I want to unread someone's message like someone send something I read it and don't want to answer or anything I want to increase so they didn't know I read it y'all had that one time but deleted that but it would make everything so good and deleting a message I want to deleted it after 1 hour too cause I send something and 3 or 4 hours I want to deleted the message I can't delete it and y'all need to fix the video quality too it's stops Everytime too really weird and irritating but if y'all fix this all I would be so happy and rate it everytime 5 stars, Hopefully y'all see this thankyouu 😃😉 ### Analysis: categories: App Features, App Features, App Features, App Features, aspects: Unread Message, Video Quality, Delete Message, Unread Message, sentiments: Negative, Negative, Negative, Positive )))

### Review: title: WhatsApp Review, content: I like WhatsApp but I want to unread someone's message like someone send something I read it and don't want to answer or anything I want to increase so they didn't know I read it y'all had that one time but deleted that but it would make everything so good and deleting a message I want to deleted it after 1 hour too cause I send something and 3 or 4 hours I want to deleted the message I can't delete it and y'all need to fix the video quality too it's stops Everytime too really weird and irritating but if y'all fix this all I would be so happy and rate it everytime 5 stars, Hopefully y'all see this thankyouu 😃😉 ### Analysis: categories: (App Features, App Features, App Features, App Features) aspects: (Unread Message, Video Quality, Delete Message, Unread Message) sentiments: (Negative, Negative, Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp Review, I like WhatsApp but I want to unread someone's message like someone send something I read it and don't want to answer or anything I want to increase so they didn't know I read it y'all had that one time but deleted that but it would make everything so good and deleting a message I want to deleted it after 1 hour too cause I send something and 3 or 4 hours I want to deleted the message I can't delete it and y'all need to fix the video quality too it's stops Everytime too really weird and irritating but if y'all fix this all I would be so happy and rate it everytime 5 stars, Hopefully y'all see this thankyouu 😃😉 Output: App Features - Unread Message - Negative, App Features - Video Quality - Negative, App Features - Delete Message - Negative, App Features - Unread Message - Positive $$$

Banned for no reason

I only use this app to talk with friends in an international game, I was banned permanently after a couple weeks and the reason given was “this account violated our terms and conditions”. I would use the app maybe a couple times a day yet that was the only answer given to me. I emailed support through the website and I got a response saying “you can’t email a request for a review, go to the app to request a review”. I go to the app and it says I can no longer use this account. No option to review anymore. I email support and they ignore me. This app is trash and ran by the same turds that run FaceBook. Find a better app. Support is trash and you can be banned for life without a reason given.

Customer service

Support

negative

Customer service - Support - negative

### USER:Banned for no reason, I only use this app to talk with friends in an international game, I was banned permanently after a couple weeks and the reason given was “this account violated our terms and conditions”. I would use the app maybe a couple times a day yet that was the only answer given to me. I emailed support through the website and I got a response saying “you can’t email a request for a review, go to the app to request a review”. I go to the app and it says I can no longer use this account. No option to review anymore. I email support and they ignore me. This app is trash and ran by the same turds that run FaceBook. Find a better app. Support is trash and you can be banned for life without a reason given. ### ASSISTANT: Customer service - Support - negative )))

### Review: title: Banned for no reason, content: I only use this app to talk with friends in an international game, I was banned permanently after a couple weeks and the reason given was “this account violated our terms and conditions”. I would use the app maybe a couple times a day yet that was the only answer given to me. I emailed support through the website and I got a response saying “you can’t email a request for a review, go to the app to request a review”. I go to the app and it says I can no longer use this account. No option to review anymore. I email support and they ignore me. This app is trash and ran by the same turds that run FaceBook. Find a better app. Support is trash and you can be banned for life without a reason given. ### Analysis: categories: Customer service, aspects: Support, sentiments: negative )))

### Review: title: Banned for no reason, content: I only use this app to talk with friends in an international game, I was banned permanently after a couple weeks and the reason given was “this account violated our terms and conditions”. I would use the app maybe a couple times a day yet that was the only answer given to me. I emailed support through the website and I got a response saying “you can’t email a request for a review, go to the app to request a review”. I go to the app and it says I can no longer use this account. No option to review anymore. I email support and they ignore me. This app is trash and ran by the same turds that run FaceBook. Find a better app. Support is trash and you can be banned for life without a reason given. ### Analysis: categories: (Customer service) aspects: (Support) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Banned for no reason, I only use this app to talk with friends in an international game, I was banned permanently after a couple weeks and the reason given was “this account violated our terms and conditions”. I would use the app maybe a couple times a day yet that was the only answer given to me. I emailed support through the website and I got a response saying “you can’t email a request for a review, go to the app to request a review”. I go to the app and it says I can no longer use this account. No option to review anymore. I email support and they ignore me. This app is trash and ran by the same turds that run FaceBook. Find a better app. Support is trash and you can be banned for life without a reason given. Output: Customer service - Support - negative $$$

iPhone X individual wallpaper still doesn’t work

I have the latest version of WhatsApp on my iPhone X with the latest iOS 15 as of writing this review. Since the individual chat wallpaper feature was introduced back around December 2020, it has yet to be available on my iPhone X, despite it working properly on my old iPhone 6., , I contacted customer support regarding the issue multiple times but they send me unrelated emails referring to internet connection issues and other random stuff before finally replying many emails later, that this will be fixed in a future update; a few months later, the feature is still missing. Very disappointed., , Other than this issue, the sticker packs are nice when texting and the app overall is quick and responsive. 3/5

App, App

Feature, Responsiveness

Negative, Positive

App - Feature - Negative, App - Responsiveness - Positive

### USER:iPhone X individual wallpaper still doesn’t work, I have the latest version of WhatsApp on my iPhone X with the latest iOS 15 as of writing this review. Since the individual chat wallpaper feature was introduced back around December 2020, it has yet to be available on my iPhone X, despite it working properly on my old iPhone 6., , I contacted customer support regarding the issue multiple times but they send me unrelated emails referring to internet connection issues and other random stuff before finally replying many emails later, that this will be fixed in a future update; a few months later, the feature is still missing. Very disappointed., , Other than this issue, the sticker packs are nice when texting and the app overall is quick and responsive. 3/5 ### ASSISTANT: App - Feature - Negative, App - Responsiveness - Positive )))

### Review: title: iPhone X individual wallpaper still doesn’t work, content: I have the latest version of WhatsApp on my iPhone X with the latest iOS 15 as of writing this review. Since the individual chat wallpaper feature was introduced back around December 2020, it has yet to be available on my iPhone X, despite it working properly on my old iPhone 6., , I contacted customer support regarding the issue multiple times but they send me unrelated emails referring to internet connection issues and other random stuff before finally replying many emails later, that this will be fixed in a future update; a few months later, the feature is still missing. Very disappointed., , Other than this issue, the sticker packs are nice when texting and the app overall is quick and responsive. 3/5 ### Analysis: categories: App, App, aspects: Feature, Responsiveness, sentiments: Negative, Positive )))

### Review: title: iPhone X individual wallpaper still doesn’t work, content: I have the latest version of WhatsApp on my iPhone X with the latest iOS 15 as of writing this review. Since the individual chat wallpaper feature was introduced back around December 2020, it has yet to be available on my iPhone X, despite it working properly on my old iPhone 6., , I contacted customer support regarding the issue multiple times but they send me unrelated emails referring to internet connection issues and other random stuff before finally replying many emails later, that this will be fixed in a future update; a few months later, the feature is still missing. Very disappointed., , Other than this issue, the sticker packs are nice when texting and the app overall is quick and responsive. 3/5 ### Analysis: categories: (App, App) aspects: (Feature, Responsiveness) sentiments: (Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: iPhone X individual wallpaper still doesn’t work, I have the latest version of WhatsApp on my iPhone X with the latest iOS 15 as of writing this review. Since the individual chat wallpaper feature was introduced back around December 2020, it has yet to be available on my iPhone X, despite it working properly on my old iPhone 6., , I contacted customer support regarding the issue multiple times but they send me unrelated emails referring to internet connection issues and other random stuff before finally replying many emails later, that this will be fixed in a future update; a few months later, the feature is still missing. Very disappointed., , Other than this issue, the sticker packs are nice when texting and the app overall is quick and responsive. 3/5 Output: App - Feature - Negative, App - Responsiveness - Positive $$$

They don’t value YOUR privacy.

Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT.

Privacy, Innovation, Connectivity, Security, Innovation, Service

Privacy, Innovation, WiFi calling, Encryption, Updates, Service

negative, negative, negative, negative, negative, negative

Privacy - Privacy - negative, Innovation - Innovation - negative, Connectivity - WiFi calling - negative, Security - Encryption - negative, Innovation - Updates - negative, Service - Service - negative

### USER:They don’t value YOUR privacy., Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT. ### ASSISTANT: Privacy - Privacy - negative, Innovation - Innovation - negative, Connectivity - WiFi calling - negative, Security - Encryption - negative, Innovation - Updates - negative, Service - Service - negative )))

### Review: title: They don’t value YOUR privacy., content: Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT. ### Analysis: categories: Privacy, Innovation, Connectivity, Security, Innovation, Service, aspects: Privacy, Innovation, WiFi calling, Encryption, Updates, Service, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: They don’t value YOUR privacy., content: Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT. ### Analysis: categories: (Privacy, Innovation, Connectivity, Security, Innovation, Service) aspects: (Privacy, Innovation, WiFi calling, Encryption, Updates, Service) sentiments: (negative, negative, negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: They don’t value YOUR privacy., Whatsapp new private policy is basically sharing all your info to facebook, it wouldn’t be shocking that they were doing it all along without telling us. Money hungry corporations want to sell our information and not value our privacy. That’s why Telegram and Signal has received record numbers of new daily users, we’re all witnessing the death of Whatsapp and the birth of a new messaging app that actually values our privacy., , Since Facebook has bought Whatsapp, Whatsapp has been a app of full controversy but also a app that is lagging behind new innovation, WiFi Calls are laggy even though your WIFI is strong, and fiber internet. Even though your on a 5G+ Coverage and Whatsapp WiFi calling still lags and disconnects. , , Whatsapp needs new updates and new innovation and improve their service and most importantly improve their “encrypted” connection and if they care, our privacy. They won’t do any of it, just move to Telegram or Signal, and these apps are GREAT. Output: Privacy - Privacy - negative, Innovation - Innovation - negative, Connectivity - WiFi calling - negative, Security - Encryption - negative, Innovation - Updates - negative, Service - Service - negative $$$

Need search button

Hi There, , , It would be really helpful to have search button(ctrl+f functionality with iPhone key board). Specially when we have family or friends group chat. There are 150 or 290 messages. No one has time to go through all those messages. So one can’t figure out what is the chat going on about. But if there is a search button, we can actually go to the exact message line and find out. That way it’s easy to catch up with what’s going on.... it will save a lot of time as well. , , Thanks a lot.

User Interface

Search functionality

Positive

User Interface - Search functionality - Positive

### USER:Need search button, Hi There, , , It would be really helpful to have search button(ctrl+f functionality with iPhone key board). Specially when we have family or friends group chat. There are 150 or 290 messages. No one has time to go through all those messages. So one can’t figure out what is the chat going on about. But if there is a search button, we can actually go to the exact message line and find out. That way it’s easy to catch up with what’s going on.... it will save a lot of time as well. , , Thanks a lot. ### ASSISTANT: User Interface - Search functionality - Positive )))

### Review: title: Need search button, content: Hi There, , , It would be really helpful to have search button(ctrl+f functionality with iPhone key board). Specially when we have family or friends group chat. There are 150 or 290 messages. No one has time to go through all those messages. So one can’t figure out what is the chat going on about. But if there is a search button, we can actually go to the exact message line and find out. That way it’s easy to catch up with what’s going on.... it will save a lot of time as well. , , Thanks a lot. ### Analysis: categories: User Interface, aspects: Search functionality, sentiments: Positive )))

### Review: title: Need search button, content: Hi There, , , It would be really helpful to have search button(ctrl+f functionality with iPhone key board). Specially when we have family or friends group chat. There are 150 or 290 messages. No one has time to go through all those messages. So one can’t figure out what is the chat going on about. But if there is a search button, we can actually go to the exact message line and find out. That way it’s easy to catch up with what’s going on.... it will save a lot of time as well. , , Thanks a lot. ### Analysis: categories: (User Interface) aspects: (Search functionality) sentiments: (Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Need search button, Hi There, , , It would be really helpful to have search button(ctrl+f functionality with iPhone key board). Specially when we have family or friends group chat. There are 150 or 290 messages. No one has time to go through all those messages. So one can’t figure out what is the chat going on about. But if there is a search button, we can actually go to the exact message line and find out. That way it’s easy to catch up with what’s going on.... it will save a lot of time as well. , , Thanks a lot. Output: User Interface - Search functionality - Positive $$$

WhatsApp review 10/10

I love ‎WhatsApp so much because when my family goes on vacation like to El Salvador or Puerto Rico, which is where I’m from they don’t have good Internet and when I went there, I could use it so easily without any Wi-Fi and I could text it people but the only thing is that my friends don’t really use WhatsApp so it’s hard for me to text them but I were able to contact my family members my mom and everyone else I do recommend to download WhatsApp 10 out of 10

Communication

Accessibility

positive

Communication - Accessibility - positive

### USER:WhatsApp review 10/10, I love ‎WhatsApp so much because when my family goes on vacation like to El Salvador or Puerto Rico, which is where I’m from they don’t have good Internet and when I went there, I could use it so easily without any Wi-Fi and I could text it people but the only thing is that my friends don’t really use WhatsApp so it’s hard for me to text them but I were able to contact my family members my mom and everyone else I do recommend to download WhatsApp 10 out of 10 ### ASSISTANT: Communication - Accessibility - positive )))

### Review: title: WhatsApp review 10/10, content: I love ‎WhatsApp so much because when my family goes on vacation like to El Salvador or Puerto Rico, which is where I’m from they don’t have good Internet and when I went there, I could use it so easily without any Wi-Fi and I could text it people but the only thing is that my friends don’t really use WhatsApp so it’s hard for me to text them but I were able to contact my family members my mom and everyone else I do recommend to download WhatsApp 10 out of 10 ### Analysis: categories: Communication, aspects: Accessibility, sentiments: positive )))

### Review: title: WhatsApp review 10/10, content: I love ‎WhatsApp so much because when my family goes on vacation like to El Salvador or Puerto Rico, which is where I’m from they don’t have good Internet and when I went there, I could use it so easily without any Wi-Fi and I could text it people but the only thing is that my friends don’t really use WhatsApp so it’s hard for me to text them but I were able to contact my family members my mom and everyone else I do recommend to download WhatsApp 10 out of 10 ### Analysis: categories: (Communication) aspects: (Accessibility) sentiments: (positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp review 10/10, I love ‎WhatsApp so much because when my family goes on vacation like to El Salvador or Puerto Rico, which is where I’m from they don’t have good Internet and when I went there, I could use it so easily without any Wi-Fi and I could text it people but the only thing is that my friends don’t really use WhatsApp so it’s hard for me to text them but I were able to contact my family members my mom and everyone else I do recommend to download WhatsApp 10 out of 10 Output: Communication - Accessibility - positive $$$

Thread reply like iMessage please!

I love this app it’s how my bf and I were able to communicate while I was away in Mexico since my service wasn’t always great out there. The only thing I don’t like about this app is that if my phone is locked and I have more than one message from the same person, once I reply to one message from the lock screen, all the other messages disappear with it. I’m them forced to open the app completely to be a let to reply to the other messages. I wish we were able to open the message thread on the lock screen like we can with iMessage reply to all the messages and close out without having to unlock the phone and open the app.

App Features, App Features

Messaging, Lock Screen

Negative, Negative

App Features - Messaging - Negative, App Features - Lock Screen - Negative

### USER:Thread reply like iMessage please!, I love this app it’s how my bf and I were able to communicate while I was away in Mexico since my service wasn’t always great out there. The only thing I don’t like about this app is that if my phone is locked and I have more than one message from the same person, once I reply to one message from the lock screen, all the other messages disappear with it. I’m them forced to open the app completely to be a let to reply to the other messages. I wish we were able to open the message thread on the lock screen like we can with iMessage reply to all the messages and close out without having to unlock the phone and open the app. ### ASSISTANT: App Features - Messaging - Negative, App Features - Lock Screen - Negative )))

### Review: title: Thread reply like iMessage please!, content: I love this app it’s how my bf and I were able to communicate while I was away in Mexico since my service wasn’t always great out there. The only thing I don’t like about this app is that if my phone is locked and I have more than one message from the same person, once I reply to one message from the lock screen, all the other messages disappear with it. I’m them forced to open the app completely to be a let to reply to the other messages. I wish we were able to open the message thread on the lock screen like we can with iMessage reply to all the messages and close out without having to unlock the phone and open the app. ### Analysis: categories: App Features, App Features, aspects: Messaging, Lock Screen, sentiments: Negative, Negative )))

### Review: title: Thread reply like iMessage please!, content: I love this app it’s how my bf and I were able to communicate while I was away in Mexico since my service wasn’t always great out there. The only thing I don’t like about this app is that if my phone is locked and I have more than one message from the same person, once I reply to one message from the lock screen, all the other messages disappear with it. I’m them forced to open the app completely to be a let to reply to the other messages. I wish we were able to open the message thread on the lock screen like we can with iMessage reply to all the messages and close out without having to unlock the phone and open the app. ### Analysis: categories: (App Features, App Features) aspects: (Messaging, Lock Screen) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Thread reply like iMessage please!, I love this app it’s how my bf and I were able to communicate while I was away in Mexico since my service wasn’t always great out there. The only thing I don’t like about this app is that if my phone is locked and I have more than one message from the same person, once I reply to one message from the lock screen, all the other messages disappear with it. I’m them forced to open the app completely to be a let to reply to the other messages. I wish we were able to open the message thread on the lock screen like we can with iMessage reply to all the messages and close out without having to unlock the phone and open the app. Output: App Features - Messaging - Negative, App Features - Lock Screen - Negative $$$

Amazing app but reels would enhance this app sooooo much!

The only thing that could make this app better than it already is is reels similar to instagram reels. By incorporating WhatsApp account “nicknames” people would be able to watch, share, and create public reels to better enhance their WhatsApp experience. Although people will be able to contact one another, the use of “nicknames” will add some privacy as the only people in your “Chats” section will be people with access to your phone number with a different section for people to contact you through public “nicknames”. Please Please Please add reels.🙏🏼🙏🏼🙏🏼

Features

Reels

Positive

Features - Reels - Positive

### USER:Amazing app but reels would enhance this app sooooo much!, The only thing that could make this app better than it already is is reels similar to instagram reels. By incorporating WhatsApp account “nicknames” people would be able to watch, share, and create public reels to better enhance their WhatsApp experience. Although people will be able to contact one another, the use of “nicknames” will add some privacy as the only people in your “Chats” section will be people with access to your phone number with a different section for people to contact you through public “nicknames”. Please Please Please add reels.🙏🏼🙏🏼🙏🏼 ### ASSISTANT: Features - Reels - Positive )))

### Review: title: Amazing app but reels would enhance this app sooooo much!, content: The only thing that could make this app better than it already is is reels similar to instagram reels. By incorporating WhatsApp account “nicknames” people would be able to watch, share, and create public reels to better enhance their WhatsApp experience. Although people will be able to contact one another, the use of “nicknames” will add some privacy as the only people in your “Chats” section will be people with access to your phone number with a different section for people to contact you through public “nicknames”. Please Please Please add reels.🙏🏼🙏🏼🙏🏼 ### Analysis: categories: Features, aspects: Reels, sentiments: Positive )))

### Review: title: Amazing app but reels would enhance this app sooooo much!, content: The only thing that could make this app better than it already is is reels similar to instagram reels. By incorporating WhatsApp account “nicknames” people would be able to watch, share, and create public reels to better enhance their WhatsApp experience. Although people will be able to contact one another, the use of “nicknames” will add some privacy as the only people in your “Chats” section will be people with access to your phone number with a different section for people to contact you through public “nicknames”. Please Please Please add reels.🙏🏼🙏🏼🙏🏼 ### Analysis: categories: (Features) aspects: (Reels) sentiments: (Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Amazing app but reels would enhance this app sooooo much!, The only thing that could make this app better than it already is is reels similar to instagram reels. By incorporating WhatsApp account “nicknames” people would be able to watch, share, and create public reels to better enhance their WhatsApp experience. Although people will be able to contact one another, the use of “nicknames” will add some privacy as the only people in your “Chats” section will be people with access to your phone number with a different section for people to contact you through public “nicknames”. Please Please Please add reels.🙏🏼🙏🏼🙏🏼 Output: Features - Reels - Positive $$$

Hey TikTok

If you could review the people who are making false reports getting people banana off of here for no reason it’s getting very old and ridiculous a lot are talk about leaving people talk about deleting TikTok because of these other people doing what they’re doing or tired of being in decent conversation and somebody getting booted because of a report that did not happen if you could review the video before banning, someone that would be perfect and then band the one who made the false report would be even more better. We would love to have a chat that we do not have to worry about being banned every time we come on because somebody wants to make a false report

User Experience, Moderation, User Experience, Moderation

False Reporting, False Reporting, Banning, Banning

Negative, Negative, Negative, Negative

User Experience - False Reporting - Negative, Moderation - False Reporting - Negative, User Experience - Banning - Negative, Moderation - Banning - Negative

### USER:Hey TikTok, If you could review the people who are making false reports getting people banana off of here for no reason it’s getting very old and ridiculous a lot are talk about leaving people talk about deleting TikTok because of these other people doing what they’re doing or tired of being in decent conversation and somebody getting booted because of a report that did not happen if you could review the video before banning, someone that would be perfect and then band the one who made the false report would be even more better. We would love to have a chat that we do not have to worry about being banned every time we come on because somebody wants to make a false report ### ASSISTANT: User Experience - False Reporting - Negative, Moderation - False Reporting - Negative, User Experience - Banning - Negative, Moderation - Banning - Negative )))

### Review: title: Hey TikTok, content: If you could review the people who are making false reports getting people banana off of here for no reason it’s getting very old and ridiculous a lot are talk about leaving people talk about deleting TikTok because of these other people doing what they’re doing or tired of being in decent conversation and somebody getting booted because of a report that did not happen if you could review the video before banning, someone that would be perfect and then band the one who made the false report would be even more better. We would love to have a chat that we do not have to worry about being banned every time we come on because somebody wants to make a false report ### Analysis: categories: User Experience, Moderation, User Experience, Moderation, aspects: False Reporting, False Reporting, Banning, Banning, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Hey TikTok, content: If you could review the people who are making false reports getting people banana off of here for no reason it’s getting very old and ridiculous a lot are talk about leaving people talk about deleting TikTok because of these other people doing what they’re doing or tired of being in decent conversation and somebody getting booted because of a report that did not happen if you could review the video before banning, someone that would be perfect and then band the one who made the false report would be even more better. We would love to have a chat that we do not have to worry about being banned every time we come on because somebody wants to make a false report ### Analysis: categories: (User Experience, Moderation, User Experience, Moderation) aspects: (False Reporting, False Reporting, Banning, Banning) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Hey TikTok, If you could review the people who are making false reports getting people banana off of here for no reason it’s getting very old and ridiculous a lot are talk about leaving people talk about deleting TikTok because of these other people doing what they’re doing or tired of being in decent conversation and somebody getting booted because of a report that did not happen if you could review the video before banning, someone that would be perfect and then band the one who made the false report would be even more better. We would love to have a chat that we do not have to worry about being banned every time we come on because somebody wants to make a false report Output: User Experience - False Reporting - Negative, Moderation - False Reporting - Negative, User Experience - Banning - Negative, Moderation - Banning - Negative $$$

Is privacy a concern of yours?

It used to be about a year ago that I could use this app without giving them access to my contacts. Then they changed that. And recently expanded it to this (copied from Apple’s privacy statement about this app):, , The following data may be collected and linked to your identity:, , Purchases, Financial Info, Location, Contacts, Contact Info, Identifiers, User Content, Diagnostics, Usage Data, , I don’t know about you, but I’m very leary about an app potentially collecting my purchases, financial info, all my conversations (Content), and selling my info for their, and 3rd party, marketing, etc. Even if the company vehemently denies they don’t do this, I don’t trust a “free” service to NOT sell your info. They need to make money somehow. And how do I know how else they may be using my data? Read their own huge privacy statement and judge for yourself how vague it is., , If you are not concerned, then go ahead and use it. When it first started, it was a great app. I used it all the time. Since I no longer use it since the change, I can’t tell you how good (or bad) the app has become. And yes, I know millions use it all the time. Almost everyone I know does. I just don’t like invasive apps like this. This has a long and scary privacy list compared to many other apps.

Privacy, Privacy, Privacy

Access to contacts, Data Collection, Data Usage

negative, negative, negative

Privacy - Access to contacts - negative, Privacy - Data Collection - negative, Privacy - Data Usage - negative

### USER:Is privacy a concern of yours?, It used to be about a year ago that I could use this app without giving them access to my contacts. Then they changed that. And recently expanded it to this (copied from Apple’s privacy statement about this app):, , The following data may be collected and linked to your identity:, , Purchases, Financial Info, Location, Contacts, Contact Info, Identifiers, User Content, Diagnostics, Usage Data, , I don’t know about you, but I’m very leary about an app potentially collecting my purchases, financial info, all my conversations (Content), and selling my info for their, and 3rd party, marketing, etc. Even if the company vehemently denies they don’t do this, I don’t trust a “free” service to NOT sell your info. They need to make money somehow. And how do I know how else they may be using my data? Read their own huge privacy statement and judge for yourself how vague it is., , If you are not concerned, then go ahead and use it. When it first started, it was a great app. I used it all the time. Since I no longer use it since the change, I can’t tell you how good (or bad) the app has become. And yes, I know millions use it all the time. Almost everyone I know does. I just don’t like invasive apps like this. This has a long and scary privacy list compared to many other apps. ### ASSISTANT: Privacy - Access to contacts - negative, Privacy - Data Collection - negative, Privacy - Data Usage - negative )))

### Review: title: Is privacy a concern of yours?, content: It used to be about a year ago that I could use this app without giving them access to my contacts. Then they changed that. And recently expanded it to this (copied from Apple’s privacy statement about this app):, , The following data may be collected and linked to your identity:, , Purchases, Financial Info, Location, Contacts, Contact Info, Identifiers, User Content, Diagnostics, Usage Data, , I don’t know about you, but I’m very leary about an app potentially collecting my purchases, financial info, all my conversations (Content), and selling my info for their, and 3rd party, marketing, etc. Even if the company vehemently denies they don’t do this, I don’t trust a “free” service to NOT sell your info. They need to make money somehow. And how do I know how else they may be using my data? Read their own huge privacy statement and judge for yourself how vague it is., , If you are not concerned, then go ahead and use it. When it first started, it was a great app. I used it all the time. Since I no longer use it since the change, I can’t tell you how good (or bad) the app has become. And yes, I know millions use it all the time. Almost everyone I know does. I just don’t like invasive apps like this. This has a long and scary privacy list compared to many other apps. ### Analysis: categories: Privacy, Privacy, Privacy, aspects: Access to contacts, Data Collection, Data Usage, sentiments: negative, negative, negative )))

### Review: title: Is privacy a concern of yours?, content: It used to be about a year ago that I could use this app without giving them access to my contacts. Then they changed that. And recently expanded it to this (copied from Apple’s privacy statement about this app):, , The following data may be collected and linked to your identity:, , Purchases, Financial Info, Location, Contacts, Contact Info, Identifiers, User Content, Diagnostics, Usage Data, , I don’t know about you, but I’m very leary about an app potentially collecting my purchases, financial info, all my conversations (Content), and selling my info for their, and 3rd party, marketing, etc. Even if the company vehemently denies they don’t do this, I don’t trust a “free” service to NOT sell your info. They need to make money somehow. And how do I know how else they may be using my data? Read their own huge privacy statement and judge for yourself how vague it is., , If you are not concerned, then go ahead and use it. When it first started, it was a great app. I used it all the time. Since I no longer use it since the change, I can’t tell you how good (or bad) the app has become. And yes, I know millions use it all the time. Almost everyone I know does. I just don’t like invasive apps like this. This has a long and scary privacy list compared to many other apps. ### Analysis: categories: (Privacy, Privacy, Privacy) aspects: (Access to contacts, Data Collection, Data Usage) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Is privacy a concern of yours?, It used to be about a year ago that I could use this app without giving them access to my contacts. Then they changed that. And recently expanded it to this (copied from Apple’s privacy statement about this app):, , The following data may be collected and linked to your identity:, , Purchases, Financial Info, Location, Contacts, Contact Info, Identifiers, User Content, Diagnostics, Usage Data, , I don’t know about you, but I’m very leary about an app potentially collecting my purchases, financial info, all my conversations (Content), and selling my info for their, and 3rd party, marketing, etc. Even if the company vehemently denies they don’t do this, I don’t trust a “free” service to NOT sell your info. They need to make money somehow. And how do I know how else they may be using my data? Read their own huge privacy statement and judge for yourself how vague it is., , If you are not concerned, then go ahead and use it. When it first started, it was a great app. I used it all the time. Since I no longer use it since the change, I can’t tell you how good (or bad) the app has become. And yes, I know millions use it all the time. Almost everyone I know does. I just don’t like invasive apps like this. This has a long and scary privacy list compared to many other apps. Output: Privacy - Access to contacts - negative, Privacy - Data Collection - negative, Privacy - Data Usage - negative $$$

Chat bubbles

I love WhatsApp! I’ve used it several times to communicate with other friends that don’t own any other social media like Snapchat or Instagram. However for the friends that do not own iPhones neither I like to feel like we are still texting over iMessage. I know many other apps with this feature but not quite as clean as WhatsApp. The feature I am hinting at is the ability to change the chat bubble color. The light green does sometimes get boring or make me think of an older app off the iPod from way back when. If we had the ability to change the color of the chat bubble color I could change the color anytime I wanted and wouldn’t get bored and eventually overtime ask the people I’m texting to switch to an alternative app.

App, App

Chat Bubble Color, Chat Bubble Color

Negative, Positive

App - Chat Bubble Color - Negative, App - Chat Bubble Color - Positive

### USER:Chat bubbles, I love WhatsApp! I’ve used it several times to communicate with other friends that don’t own any other social media like Snapchat or Instagram. However for the friends that do not own iPhones neither I like to feel like we are still texting over iMessage. I know many other apps with this feature but not quite as clean as WhatsApp. The feature I am hinting at is the ability to change the chat bubble color. The light green does sometimes get boring or make me think of an older app off the iPod from way back when. If we had the ability to change the color of the chat bubble color I could change the color anytime I wanted and wouldn’t get bored and eventually overtime ask the people I’m texting to switch to an alternative app. ### ASSISTANT: App - Chat Bubble Color - Negative, App - Chat Bubble Color - Positive )))

### Review: title: Chat bubbles, content: I love WhatsApp! I’ve used it several times to communicate with other friends that don’t own any other social media like Snapchat or Instagram. However for the friends that do not own iPhones neither I like to feel like we are still texting over iMessage. I know many other apps with this feature but not quite as clean as WhatsApp. The feature I am hinting at is the ability to change the chat bubble color. The light green does sometimes get boring or make me think of an older app off the iPod from way back when. If we had the ability to change the color of the chat bubble color I could change the color anytime I wanted and wouldn’t get bored and eventually overtime ask the people I’m texting to switch to an alternative app. ### Analysis: categories: App, App, aspects: Chat Bubble Color, Chat Bubble Color, sentiments: Negative, Positive )))

### Review: title: Chat bubbles, content: I love WhatsApp! I’ve used it several times to communicate with other friends that don’t own any other social media like Snapchat or Instagram. However for the friends that do not own iPhones neither I like to feel like we are still texting over iMessage. I know many other apps with this feature but not quite as clean as WhatsApp. The feature I am hinting at is the ability to change the chat bubble color. The light green does sometimes get boring or make me think of an older app off the iPod from way back when. If we had the ability to change the color of the chat bubble color I could change the color anytime I wanted and wouldn’t get bored and eventually overtime ask the people I’m texting to switch to an alternative app. ### Analysis: categories: (App, App) aspects: (Chat Bubble Color, Chat Bubble Color) sentiments: (Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Chat bubbles, I love WhatsApp! I’ve used it several times to communicate with other friends that don’t own any other social media like Snapchat or Instagram. However for the friends that do not own iPhones neither I like to feel like we are still texting over iMessage. I know many other apps with this feature but not quite as clean as WhatsApp. The feature I am hinting at is the ability to change the chat bubble color. The light green does sometimes get boring or make me think of an older app off the iPod from way back when. If we had the ability to change the color of the chat bubble color I could change the color anytime I wanted and wouldn’t get bored and eventually overtime ask the people I’m texting to switch to an alternative app. Output: App - Chat Bubble Color - Negative, App - Chat Bubble Color - Positive $$$

THANK YOU!

Oh my gosh. Thank you thank you thank you for adding the function that prevents having to hold ones thumb down to record a voice message! This is the best ever. My girlfriend is currently living in Germany, and I am in Santa Barbara, CA, so we have depended hugely on the voice message feature. That said, we often lost our messages >5 minutes in due to a slight wrong gesture of the thumb. On top of that, our thumbs were constantly sore (sounds crazy, but 15 minutes of keeping your thumb pressed in one spot is rough). I have yet to find out if this update also prevents messages from getting deleted if someone calls during the recording, but am definitely crossing my fingers. Nice work!

App Features

Voice Messaging

Positive

App Features - Voice Messaging - Positive

### USER:THANK YOU!, Oh my gosh. Thank you thank you thank you for adding the function that prevents having to hold ones thumb down to record a voice message! This is the best ever. My girlfriend is currently living in Germany, and I am in Santa Barbara, CA, so we have depended hugely on the voice message feature. That said, we often lost our messages >5 minutes in due to a slight wrong gesture of the thumb. On top of that, our thumbs were constantly sore (sounds crazy, but 15 minutes of keeping your thumb pressed in one spot is rough). I have yet to find out if this update also prevents messages from getting deleted if someone calls during the recording, but am definitely crossing my fingers. Nice work! ### ASSISTANT: App Features - Voice Messaging - Positive )))

### Review: title: THANK YOU!, content: Oh my gosh. Thank you thank you thank you for adding the function that prevents having to hold ones thumb down to record a voice message! This is the best ever. My girlfriend is currently living in Germany, and I am in Santa Barbara, CA, so we have depended hugely on the voice message feature. That said, we often lost our messages >5 minutes in due to a slight wrong gesture of the thumb. On top of that, our thumbs were constantly sore (sounds crazy, but 15 minutes of keeping your thumb pressed in one spot is rough). I have yet to find out if this update also prevents messages from getting deleted if someone calls during the recording, but am definitely crossing my fingers. Nice work! ### Analysis: categories: App Features, aspects: Voice Messaging, sentiments: Positive )))

### Review: title: THANK YOU!, content: Oh my gosh. Thank you thank you thank you for adding the function that prevents having to hold ones thumb down to record a voice message! This is the best ever. My girlfriend is currently living in Germany, and I am in Santa Barbara, CA, so we have depended hugely on the voice message feature. That said, we often lost our messages >5 minutes in due to a slight wrong gesture of the thumb. On top of that, our thumbs were constantly sore (sounds crazy, but 15 minutes of keeping your thumb pressed in one spot is rough). I have yet to find out if this update also prevents messages from getting deleted if someone calls during the recording, but am definitely crossing my fingers. Nice work! ### Analysis: categories: (App Features) aspects: (Voice Messaging) sentiments: (Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: THANK YOU!, Oh my gosh. Thank you thank you thank you for adding the function that prevents having to hold ones thumb down to record a voice message! This is the best ever. My girlfriend is currently living in Germany, and I am in Santa Barbara, CA, so we have depended hugely on the voice message feature. That said, we often lost our messages >5 minutes in due to a slight wrong gesture of the thumb. On top of that, our thumbs were constantly sore (sounds crazy, but 15 minutes of keeping your thumb pressed in one spot is rough). I have yet to find out if this update also prevents messages from getting deleted if someone calls during the recording, but am definitely crossing my fingers. Nice work! Output: App Features - Voice Messaging - Positive $$$

Absolute Nightmare when it comes to App Support

The app by itself works fine. You can call, text etc. My phone was stolen recently so I got anew one with the same number. I was able to successfully restore every single app except WhatsApp. WhatsApp had a bug where it does not display a time and working with support has been a nightmare. I truly hope it’s all automated and not a human responding to support message because I cannot fathom how someone can be so irresponsible. I sent them detailed problem, included steps to reproduce, included a screen recording of the issue and all I get back is “we don’t have enough information” and they keep asking for the same things over and over again. I wish I could share the emails here for y’all to see. It’s ridiculous.

App Support

Support

Negative

App Support - Support - Negative

### USER:Absolute Nightmare when it comes to App Support, The app by itself works fine. You can call, text etc. My phone was stolen recently so I got anew one with the same number. I was able to successfully restore every single app except WhatsApp. WhatsApp had a bug where it does not display a time and working with support has been a nightmare. I truly hope it’s all automated and not a human responding to support message because I cannot fathom how someone can be so irresponsible. I sent them detailed problem, included steps to reproduce, included a screen recording of the issue and all I get back is “we don’t have enough information” and they keep asking for the same things over and over again. I wish I could share the emails here for y’all to see. It’s ridiculous. ### ASSISTANT: App Support - Support - Negative )))

### Review: title: Absolute Nightmare when it comes to App Support, content: The app by itself works fine. You can call, text etc. My phone was stolen recently so I got anew one with the same number. I was able to successfully restore every single app except WhatsApp. WhatsApp had a bug where it does not display a time and working with support has been a nightmare. I truly hope it’s all automated and not a human responding to support message because I cannot fathom how someone can be so irresponsible. I sent them detailed problem, included steps to reproduce, included a screen recording of the issue and all I get back is “we don’t have enough information” and they keep asking for the same things over and over again. I wish I could share the emails here for y’all to see. It’s ridiculous. ### Analysis: categories: App Support, aspects: Support, sentiments: Negative )))

### Review: title: Absolute Nightmare when it comes to App Support, content: The app by itself works fine. You can call, text etc. My phone was stolen recently so I got anew one with the same number. I was able to successfully restore every single app except WhatsApp. WhatsApp had a bug where it does not display a time and working with support has been a nightmare. I truly hope it’s all automated and not a human responding to support message because I cannot fathom how someone can be so irresponsible. I sent them detailed problem, included steps to reproduce, included a screen recording of the issue and all I get back is “we don’t have enough information” and they keep asking for the same things over and over again. I wish I could share the emails here for y’all to see. It’s ridiculous. ### Analysis: categories: (App Support) aspects: (Support) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Absolute Nightmare when it comes to App Support, The app by itself works fine. You can call, text etc. My phone was stolen recently so I got anew one with the same number. I was able to successfully restore every single app except WhatsApp. WhatsApp had a bug where it does not display a time and working with support has been a nightmare. I truly hope it’s all automated and not a human responding to support message because I cannot fathom how someone can be so irresponsible. I sent them detailed problem, included steps to reproduce, included a screen recording of the issue and all I get back is “we don’t have enough information” and they keep asking for the same things over and over again. I wish I could share the emails here for y’all to see. It’s ridiculous. Output: App Support - Support - Negative $$$

Great app. One small problem.

So I've always used WhatsApp as my primary form of communication, and I've never had any problems with it until today. When using broadcast lists, the recipients can't tell that the message was sent to a broadcast. I really like the broadcast list rather than creating a group because on a group everybody gets every reply, which is usually unnecessary. But when I use a broadcast list I get a lot of messages asking if I meant to send to a group. It's not a big deal at all so I still give the app five stars. Just something to keep in mind for future updates. I also really like that WhatsApp now has automatic playthrough.

Communication, Communication, Communication

Broadcast lists, Group messages, Automatic playthrough

negative, negative, positive

Communication - Broadcast lists - negative, Communication - Group messages - negative, Communication - Automatic playthrough - positive

### USER:Great app. One small problem., So I've always used WhatsApp as my primary form of communication, and I've never had any problems with it until today. When using broadcast lists, the recipients can't tell that the message was sent to a broadcast. I really like the broadcast list rather than creating a group because on a group everybody gets every reply, which is usually unnecessary. But when I use a broadcast list I get a lot of messages asking if I meant to send to a group. It's not a big deal at all so I still give the app five stars. Just something to keep in mind for future updates. I also really like that WhatsApp now has automatic playthrough. ### ASSISTANT: Communication - Broadcast lists - negative, Communication - Group messages - negative, Communication - Automatic playthrough - positive )))

### Review: title: Great app. One small problem., content: So I've always used WhatsApp as my primary form of communication, and I've never had any problems with it until today. When using broadcast lists, the recipients can't tell that the message was sent to a broadcast. I really like the broadcast list rather than creating a group because on a group everybody gets every reply, which is usually unnecessary. But when I use a broadcast list I get a lot of messages asking if I meant to send to a group. It's not a big deal at all so I still give the app five stars. Just something to keep in mind for future updates. I also really like that WhatsApp now has automatic playthrough. ### Analysis: categories: Communication, Communication, Communication, aspects: Broadcast lists, Group messages, Automatic playthrough, sentiments: negative, negative, positive )))

### Review: title: Great app. One small problem., content: So I've always used WhatsApp as my primary form of communication, and I've never had any problems with it until today. When using broadcast lists, the recipients can't tell that the message was sent to a broadcast. I really like the broadcast list rather than creating a group because on a group everybody gets every reply, which is usually unnecessary. But when I use a broadcast list I get a lot of messages asking if I meant to send to a group. It's not a big deal at all so I still give the app five stars. Just something to keep in mind for future updates. I also really like that WhatsApp now has automatic playthrough. ### Analysis: categories: (Communication, Communication, Communication) aspects: (Broadcast lists, Group messages, Automatic playthrough) sentiments: (negative, negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great app. One small problem., So I've always used WhatsApp as my primary form of communication, and I've never had any problems with it until today. When using broadcast lists, the recipients can't tell that the message was sent to a broadcast. I really like the broadcast list rather than creating a group because on a group everybody gets every reply, which is usually unnecessary. But when I use a broadcast list I get a lot of messages asking if I meant to send to a group. It's not a big deal at all so I still give the app five stars. Just something to keep in mind for future updates. I also really like that WhatsApp now has automatic playthrough. Output: Communication - Broadcast lists - negative, Communication - Group messages - negative, Communication - Automatic playthrough - positive $$$

🙏R. A Love

WhatsApp is the best app ever that I’ve ever used when it comes to being connecting with my love ones back home without any problems. I used WhatsApp every day for hours connecting with my friend, family and love ones. I am very happy and forever grateful to used this app because it helps me not only saving money from avoiding paying talking international but makes it much more easier for me an millions of others around the world. Thank you WhatsApp and who ever created it. ♥️

Communication, Communication, Communication

Features, Cost, Overall

positive, positive, positive

Communication - Features - positive, Communication - Cost - positive, Communication - Overall - positive

### USER:🙏R. A Love, WhatsApp is the best app ever that I’ve ever used when it comes to being connecting with my love ones back home without any problems. I used WhatsApp every day for hours connecting with my friend, family and love ones. I am very happy and forever grateful to used this app because it helps me not only saving money from avoiding paying talking international but makes it much more easier for me an millions of others around the world. Thank you WhatsApp and who ever created it. ♥️ ### ASSISTANT: Communication - Features - positive, Communication - Cost - positive, Communication - Overall - positive )))

### Review: title: 🙏R. A Love, content: WhatsApp is the best app ever that I’ve ever used when it comes to being connecting with my love ones back home without any problems. I used WhatsApp every day for hours connecting with my friend, family and love ones. I am very happy and forever grateful to used this app because it helps me not only saving money from avoiding paying talking international but makes it much more easier for me an millions of others around the world. Thank you WhatsApp and who ever created it. ♥️ ### Analysis: categories: Communication, Communication, Communication, aspects: Features, Cost, Overall, sentiments: positive, positive, positive )))

### Review: title: 🙏R. A Love, content: WhatsApp is the best app ever that I’ve ever used when it comes to being connecting with my love ones back home without any problems. I used WhatsApp every day for hours connecting with my friend, family and love ones. I am very happy and forever grateful to used this app because it helps me not only saving money from avoiding paying talking international but makes it much more easier for me an millions of others around the world. Thank you WhatsApp and who ever created it. ♥️ ### Analysis: categories: (Communication, Communication, Communication) aspects: (Features, Cost, Overall) sentiments: (positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: 🙏R. A Love, WhatsApp is the best app ever that I’ve ever used when it comes to being connecting with my love ones back home without any problems. I used WhatsApp every day for hours connecting with my friend, family and love ones. I am very happy and forever grateful to used this app because it helps me not only saving money from avoiding paying talking international but makes it much more easier for me an millions of others around the world. Thank you WhatsApp and who ever created it. ♥️ Output: Communication - Features - positive, Communication - Cost - positive, Communication - Overall - positive $$$

Awful App

I’m extremely disappointed in this app. I recently downloaded it to keep in contact with my brother who went on deployment to Kuwait. I checked in twice with him and then I could no longer log it. It said I was banned. When I reached out to customer service it said I did not have a valid number. I followed their instructions and provided proof of My number. Then they said I violated their terms and conditions. I asked them how when I had used it twice to check in on my brother. They stated I had a large number of complaints against my number? I had only spoken to my brother in this app and no one else. It seems their system is messed up and they said they wouldn’t no longer respond to my messages. Seems this crappy app is useless and also does not support military families.

App, App

Functionality, Customer Service

Negative, Negative

App - Functionality - Negative, App - Customer Service - Negative

### USER:Awful App, I’m extremely disappointed in this app. I recently downloaded it to keep in contact with my brother who went on deployment to Kuwait. I checked in twice with him and then I could no longer log it. It said I was banned. When I reached out to customer service it said I did not have a valid number. I followed their instructions and provided proof of My number. Then they said I violated their terms and conditions. I asked them how when I had used it twice to check in on my brother. They stated I had a large number of complaints against my number? I had only spoken to my brother in this app and no one else. It seems their system is messed up and they said they wouldn’t no longer respond to my messages. Seems this crappy app is useless and also does not support military families. ### ASSISTANT: App - Functionality - Negative, App - Customer Service - Negative )))

### Review: title: Awful App, content: I’m extremely disappointed in this app. I recently downloaded it to keep in contact with my brother who went on deployment to Kuwait. I checked in twice with him and then I could no longer log it. It said I was banned. When I reached out to customer service it said I did not have a valid number. I followed their instructions and provided proof of My number. Then they said I violated their terms and conditions. I asked them how when I had used it twice to check in on my brother. They stated I had a large number of complaints against my number? I had only spoken to my brother in this app and no one else. It seems their system is messed up and they said they wouldn’t no longer respond to my messages. Seems this crappy app is useless and also does not support military families. ### Analysis: categories: App, App, aspects: Functionality, Customer Service, sentiments: Negative, Negative )))

### Review: title: Awful App, content: I’m extremely disappointed in this app. I recently downloaded it to keep in contact with my brother who went on deployment to Kuwait. I checked in twice with him and then I could no longer log it. It said I was banned. When I reached out to customer service it said I did not have a valid number. I followed their instructions and provided proof of My number. Then they said I violated their terms and conditions. I asked them how when I had used it twice to check in on my brother. They stated I had a large number of complaints against my number? I had only spoken to my brother in this app and no one else. It seems their system is messed up and they said they wouldn’t no longer respond to my messages. Seems this crappy app is useless and also does not support military families. ### Analysis: categories: (App, App) aspects: (Functionality, Customer Service) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Awful App, I’m extremely disappointed in this app. I recently downloaded it to keep in contact with my brother who went on deployment to Kuwait. I checked in twice with him and then I could no longer log it. It said I was banned. When I reached out to customer service it said I did not have a valid number. I followed their instructions and provided proof of My number. Then they said I violated their terms and conditions. I asked them how when I had used it twice to check in on my brother. They stated I had a large number of complaints against my number? I had only spoken to my brother in this app and no one else. It seems their system is messed up and they said they wouldn’t no longer respond to my messages. Seems this crappy app is useless and also does not support military families. Output: App - Functionality - Negative, App - Customer Service - Negative $$$

Update issue

I really like the way WhatsApp is getting updated, from Status to update but please I don’t like the fact that if I post something on my status I can’t delete it. Sometimes I post something by mistake and I love the fact I can delete it but now you can’t even make a single mistake with your post why is the WhatsApp like that. Please I feel you should do something about it I don’t like the fact that I can’t delete my post whenever I want to. Thanks

App

Functionality

Negative

App - Functionality - Negative

### USER:Update issue, I really like the way WhatsApp is getting updated, from Status to update but please I don’t like the fact that if I post something on my status I can’t delete it. Sometimes I post something by mistake and I love the fact I can delete it but now you can’t even make a single mistake with your post why is the WhatsApp like that. Please I feel you should do something about it I don’t like the fact that I can’t delete my post whenever I want to. Thanks ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Update issue, content: I really like the way WhatsApp is getting updated, from Status to update but please I don’t like the fact that if I post something on my status I can’t delete it. Sometimes I post something by mistake and I love the fact I can delete it but now you can’t even make a single mistake with your post why is the WhatsApp like that. Please I feel you should do something about it I don’t like the fact that I can’t delete my post whenever I want to. Thanks ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Update issue, content: I really like the way WhatsApp is getting updated, from Status to update but please I don’t like the fact that if I post something on my status I can’t delete it. Sometimes I post something by mistake and I love the fact I can delete it but now you can’t even make a single mistake with your post why is the WhatsApp like that. Please I feel you should do something about it I don’t like the fact that I can’t delete my post whenever I want to. Thanks ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Update issue, I really like the way WhatsApp is getting updated, from Status to update but please I don’t like the fact that if I post something on my status I can’t delete it. Sometimes I post something by mistake and I love the fact I can delete it but now you can’t even make a single mistake with your post why is the WhatsApp like that. Please I feel you should do something about it I don’t like the fact that I can’t delete my post whenever I want to. Thanks Output: App - Functionality - Negative $$$

Need Alternate Identity Verification

I like using ‎WhatsApp. It has a lot of options. However, I was recently signed out of my phone and because my phone number changed, I’m no longer able to access my old account. If I had known this would happen, I would have changed my phone number ahead of time. There’s no way besides using my old phone number, to verify or sign into my old account. Since I no longer have that number because of having to move to a new country, I am sad that I have lost all of my previous conversations and access to groups.

App Features, Account Management

User Interface, Identity Verification

Negative, Negative

App Features - User Interface - Negative, Account Management - Identity Verification - Negative

### USER:Need Alternate Identity Verification, I like using ‎WhatsApp. It has a lot of options. However, I was recently signed out of my phone and because my phone number changed, I’m no longer able to access my old account. If I had known this would happen, I would have changed my phone number ahead of time. There’s no way besides using my old phone number, to verify or sign into my old account. Since I no longer have that number because of having to move to a new country, I am sad that I have lost all of my previous conversations and access to groups. ### ASSISTANT: App Features - User Interface - Negative, Account Management - Identity Verification - Negative )))

### Review: title: Need Alternate Identity Verification, content: I like using ‎WhatsApp. It has a lot of options. However, I was recently signed out of my phone and because my phone number changed, I’m no longer able to access my old account. If I had known this would happen, I would have changed my phone number ahead of time. There’s no way besides using my old phone number, to verify or sign into my old account. Since I no longer have that number because of having to move to a new country, I am sad that I have lost all of my previous conversations and access to groups. ### Analysis: categories: App Features, Account Management, aspects: User Interface, Identity Verification, sentiments: Negative, Negative )))

### Review: title: Need Alternate Identity Verification, content: I like using ‎WhatsApp. It has a lot of options. However, I was recently signed out of my phone and because my phone number changed, I’m no longer able to access my old account. If I had known this would happen, I would have changed my phone number ahead of time. There’s no way besides using my old phone number, to verify or sign into my old account. Since I no longer have that number because of having to move to a new country, I am sad that I have lost all of my previous conversations and access to groups. ### Analysis: categories: (App Features, Account Management) aspects: (User Interface, Identity Verification) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Need Alternate Identity Verification, I like using ‎WhatsApp. It has a lot of options. However, I was recently signed out of my phone and because my phone number changed, I’m no longer able to access my old account. If I had known this would happen, I would have changed my phone number ahead of time. There’s no way besides using my old phone number, to verify or sign into my old account. Since I no longer have that number because of having to move to a new country, I am sad that I have lost all of my previous conversations and access to groups. Output: App Features - User Interface - Negative, Account Management - Identity Verification - Negative $$$

Bring back our old stock WhatsApp features including new features too

Please I'm giving WhatsApp 3 star because of the recent iOS update it's not so good to be honest. Talking of the status update I can't select and delete all my status updates at once I can't even search for the particular status I wanna view. It's hard to now navigate through WhatsApp like it used to be like noo we don't want this please return WhatsApp with the old status update style., The new update is cool and stuffs but please there are some things that makes WhatsApp special you're taking them away already Mark! Work with your team and make WhatsApp a better place for us and bring back our old stock WhatsApp features including the new WhatsApp features too. WhatsApp is cool if you retain the old quality but add new features to it. That's why iPhone is still the best still the same old Apple but new features on every new phone released. Mark and the Meta team please create a better WhatsApp.

Interface, Features, Features, Interface, Interface

Status Updates, General, General, General, General

Negative, Negative, Neutral, Negative, Positive

Interface - Status Updates - Negative, Features - General - Negative, Features - General - Neutral, Interface - General - Negative, Interface - General - Positive

### USER:Bring back our old stock WhatsApp features including new features too, Please I'm giving WhatsApp 3 star because of the recent iOS update it's not so good to be honest. Talking of the status update I can't select and delete all my status updates at once I can't even search for the particular status I wanna view. It's hard to now navigate through WhatsApp like it used to be like noo we don't want this please return WhatsApp with the old status update style., The new update is cool and stuffs but please there are some things that makes WhatsApp special you're taking them away already Mark! Work with your team and make WhatsApp a better place for us and bring back our old stock WhatsApp features including the new WhatsApp features too. WhatsApp is cool if you retain the old quality but add new features to it. That's why iPhone is still the best still the same old Apple but new features on every new phone released. Mark and the Meta team please create a better WhatsApp. ### ASSISTANT: Interface - Status Updates - Negative, Features - General - Negative, Features - General - Neutral, Interface - General - Negative, Interface - General - Positive )))

### Review: title: Bring back our old stock WhatsApp features including new features too, content: Please I'm giving WhatsApp 3 star because of the recent iOS update it's not so good to be honest. Talking of the status update I can't select and delete all my status updates at once I can't even search for the particular status I wanna view. It's hard to now navigate through WhatsApp like it used to be like noo we don't want this please return WhatsApp with the old status update style., The new update is cool and stuffs but please there are some things that makes WhatsApp special you're taking them away already Mark! Work with your team and make WhatsApp a better place for us and bring back our old stock WhatsApp features including the new WhatsApp features too. WhatsApp is cool if you retain the old quality but add new features to it. That's why iPhone is still the best still the same old Apple but new features on every new phone released. Mark and the Meta team please create a better WhatsApp. ### Analysis: categories: Interface, Features, Features, Interface, Interface, aspects: Status Updates, General, General, General, General, sentiments: Negative, Negative, Neutral, Negative, Positive )))

### Review: title: Bring back our old stock WhatsApp features including new features too, content: Please I'm giving WhatsApp 3 star because of the recent iOS update it's not so good to be honest. Talking of the status update I can't select and delete all my status updates at once I can't even search for the particular status I wanna view. It's hard to now navigate through WhatsApp like it used to be like noo we don't want this please return WhatsApp with the old status update style., The new update is cool and stuffs but please there are some things that makes WhatsApp special you're taking them away already Mark! Work with your team and make WhatsApp a better place for us and bring back our old stock WhatsApp features including the new WhatsApp features too. WhatsApp is cool if you retain the old quality but add new features to it. That's why iPhone is still the best still the same old Apple but new features on every new phone released. Mark and the Meta team please create a better WhatsApp. ### Analysis: categories: (Interface, Features, Features, Interface, Interface) aspects: (Status Updates, General, General, General, General) sentiments: (Negative, Negative, Neutral, Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Bring back our old stock WhatsApp features including new features too, Please I'm giving WhatsApp 3 star because of the recent iOS update it's not so good to be honest. Talking of the status update I can't select and delete all my status updates at once I can't even search for the particular status I wanna view. It's hard to now navigate through WhatsApp like it used to be like noo we don't want this please return WhatsApp with the old status update style., The new update is cool and stuffs but please there are some things that makes WhatsApp special you're taking them away already Mark! Work with your team and make WhatsApp a better place for us and bring back our old stock WhatsApp features including the new WhatsApp features too. WhatsApp is cool if you retain the old quality but add new features to it. That's why iPhone is still the best still the same old Apple but new features on every new phone released. Mark and the Meta team please create a better WhatsApp. Output: Interface - Status Updates - Negative, Features - General - Negative, Features - General - Neutral, Interface - General - Negative, Interface - General - Positive $$$

Beautiful alternative for sick people during Covid pandemic

I would not be able to see my doctor, nor would they be able to assess me physically visually, over the phone if not for this app. It works wonderfully. I have had at least 20 appointments using this app with no glitches at all. If a doctor needs to see something you just point your camera lens at the part of the body he needs to see. He will let you know what to do from there. It’s a beautiful tour to keep us that are not fortunate enough to be in perfect physical health still able to adequate one on one health care. Highly recommend🙃❤️

Healthcare

Telemedicine

positive

Healthcare - Telemedicine - positive

### USER:Beautiful alternative for sick people during Covid pandemic, I would not be able to see my doctor, nor would they be able to assess me physically visually, over the phone if not for this app. It works wonderfully. I have had at least 20 appointments using this app with no glitches at all. If a doctor needs to see something you just point your camera lens at the part of the body he needs to see. He will let you know what to do from there. It’s a beautiful tour to keep us that are not fortunate enough to be in perfect physical health still able to adequate one on one health care. Highly recommend🙃❤️ ### ASSISTANT: Healthcare - Telemedicine - positive )))

### Review: title: Beautiful alternative for sick people during Covid pandemic, content: I would not be able to see my doctor, nor would they be able to assess me physically visually, over the phone if not for this app. It works wonderfully. I have had at least 20 appointments using this app with no glitches at all. If a doctor needs to see something you just point your camera lens at the part of the body he needs to see. He will let you know what to do from there. It’s a beautiful tour to keep us that are not fortunate enough to be in perfect physical health still able to adequate one on one health care. Highly recommend🙃❤️ ### Analysis: categories: Healthcare, aspects: Telemedicine, sentiments: positive )))

### Review: title: Beautiful alternative for sick people during Covid pandemic, content: I would not be able to see my doctor, nor would they be able to assess me physically visually, over the phone if not for this app. It works wonderfully. I have had at least 20 appointments using this app with no glitches at all. If a doctor needs to see something you just point your camera lens at the part of the body he needs to see. He will let you know what to do from there. It’s a beautiful tour to keep us that are not fortunate enough to be in perfect physical health still able to adequate one on one health care. Highly recommend🙃❤️ ### Analysis: categories: (Healthcare) aspects: (Telemedicine) sentiments: (positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Beautiful alternative for sick people during Covid pandemic, I would not be able to see my doctor, nor would they be able to assess me physically visually, over the phone if not for this app. It works wonderfully. I have had at least 20 appointments using this app with no glitches at all. If a doctor needs to see something you just point your camera lens at the part of the body he needs to see. He will let you know what to do from there. It’s a beautiful tour to keep us that are not fortunate enough to be in perfect physical health still able to adequate one on one health care. Highly recommend🙃❤️ Output: Healthcare - Telemedicine - positive $$$

Great App, But One Persistent Problem

This app makes communication so easy and economical almost anywhere. I really appreciate it!, , Several glitches have recently been fixed as well. Thanks for that!, , One persistent glitch that has not been effectively addressed is that no matter how I configure the notifications, whenever I receive a WhatsApp message now, it just pops up right in the center of my screen instead of at the top, as I had set it up to do. This gets in the way of anything I may be doing, like streaming a show, or using another app., , Interestingly, after the latest update, my messages started appearing as a banner at the top of the screen - as they once used to do - and they lingered there (as I also set them up to do) but out of the way. So I thought the problem had finally been fixed. However, after an hour or two, the WhatsApp messages I received went right back to popping up right in the center of my screen; obstructing everything., , PLEASE fix this issue once and for all because it’s been a while. Meanwhile, 4 ⭐️’s for a great program!

Usability

Notifications

Negative

Usability - Notifications - Negative

### USER:Great App, But One Persistent Problem, This app makes communication so easy and economical almost anywhere. I really appreciate it!, , Several glitches have recently been fixed as well. Thanks for that!, , One persistent glitch that has not been effectively addressed is that no matter how I configure the notifications, whenever I receive a WhatsApp message now, it just pops up right in the center of my screen instead of at the top, as I had set it up to do. This gets in the way of anything I may be doing, like streaming a show, or using another app., , Interestingly, after the latest update, my messages started appearing as a banner at the top of the screen - as they once used to do - and they lingered there (as I also set them up to do) but out of the way. So I thought the problem had finally been fixed. However, after an hour or two, the WhatsApp messages I received went right back to popping up right in the center of my screen; obstructing everything., , PLEASE fix this issue once and for all because it’s been a while. Meanwhile, 4 ⭐️’s for a great program! ### ASSISTANT: Usability - Notifications - Negative )))

### Review: title: Great App, But One Persistent Problem, content: This app makes communication so easy and economical almost anywhere. I really appreciate it!, , Several glitches have recently been fixed as well. Thanks for that!, , One persistent glitch that has not been effectively addressed is that no matter how I configure the notifications, whenever I receive a WhatsApp message now, it just pops up right in the center of my screen instead of at the top, as I had set it up to do. This gets in the way of anything I may be doing, like streaming a show, or using another app., , Interestingly, after the latest update, my messages started appearing as a banner at the top of the screen - as they once used to do - and they lingered there (as I also set them up to do) but out of the way. So I thought the problem had finally been fixed. However, after an hour or two, the WhatsApp messages I received went right back to popping up right in the center of my screen; obstructing everything., , PLEASE fix this issue once and for all because it’s been a while. Meanwhile, 4 ⭐️’s for a great program! ### Analysis: categories: Usability, aspects: Notifications, sentiments: Negative )))

### Review: title: Great App, But One Persistent Problem, content: This app makes communication so easy and economical almost anywhere. I really appreciate it!, , Several glitches have recently been fixed as well. Thanks for that!, , One persistent glitch that has not been effectively addressed is that no matter how I configure the notifications, whenever I receive a WhatsApp message now, it just pops up right in the center of my screen instead of at the top, as I had set it up to do. This gets in the way of anything I may be doing, like streaming a show, or using another app., , Interestingly, after the latest update, my messages started appearing as a banner at the top of the screen - as they once used to do - and they lingered there (as I also set them up to do) but out of the way. So I thought the problem had finally been fixed. However, after an hour or two, the WhatsApp messages I received went right back to popping up right in the center of my screen; obstructing everything., , PLEASE fix this issue once and for all because it’s been a while. Meanwhile, 4 ⭐️’s for a great program! ### Analysis: categories: (Usability) aspects: (Notifications) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great App, But One Persistent Problem, This app makes communication so easy and economical almost anywhere. I really appreciate it!, , Several glitches have recently been fixed as well. Thanks for that!, , One persistent glitch that has not been effectively addressed is that no matter how I configure the notifications, whenever I receive a WhatsApp message now, it just pops up right in the center of my screen instead of at the top, as I had set it up to do. This gets in the way of anything I may be doing, like streaming a show, or using another app., , Interestingly, after the latest update, my messages started appearing as a banner at the top of the screen - as they once used to do - and they lingered there (as I also set them up to do) but out of the way. So I thought the problem had finally been fixed. However, after an hour or two, the WhatsApp messages I received went right back to popping up right in the center of my screen; obstructing everything., , PLEASE fix this issue once and for all because it’s been a while. Meanwhile, 4 ⭐️’s for a great program! Output: Usability - Notifications - Negative $$$

Updates ruined this app

They took out a LOT of features that many people considered important, including me. There was a feature where you could delete your own messages in case you changed your mind or needed to edit. Now, all it does is make it so they’re still there, but now only the receivers can see them not you, and there’s no way to undo it. So many negative changes that I’m quite sure the project has changed hands, and has no idea what they’re doing. Looking for a good replacement.

Features, Features

Delete own messages, Visibility of deleted messages

Negative, Negative

Features - Delete own messages - Negative, Features - Visibility of deleted messages - Negative

### USER:Updates ruined this app, They took out a LOT of features that many people considered important, including me. There was a feature where you could delete your own messages in case you changed your mind or needed to edit. Now, all it does is make it so they’re still there, but now only the receivers can see them not you, and there’s no way to undo it. So many negative changes that I’m quite sure the project has changed hands, and has no idea what they’re doing. Looking for a good replacement. ### ASSISTANT: Features - Delete own messages - Negative, Features - Visibility of deleted messages - Negative )))

### Review: title: Updates ruined this app, content: They took out a LOT of features that many people considered important, including me. There was a feature where you could delete your own messages in case you changed your mind or needed to edit. Now, all it does is make it so they’re still there, but now only the receivers can see them not you, and there’s no way to undo it. So many negative changes that I’m quite sure the project has changed hands, and has no idea what they’re doing. Looking for a good replacement. ### Analysis: categories: Features, Features, aspects: Delete own messages, Visibility of deleted messages, sentiments: Negative, Negative )))

### Review: title: Updates ruined this app, content: They took out a LOT of features that many people considered important, including me. There was a feature where you could delete your own messages in case you changed your mind or needed to edit. Now, all it does is make it so they’re still there, but now only the receivers can see them not you, and there’s no way to undo it. So many negative changes that I’m quite sure the project has changed hands, and has no idea what they’re doing. Looking for a good replacement. ### Analysis: categories: (Features, Features) aspects: (Delete own messages, Visibility of deleted messages) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Updates ruined this app, They took out a LOT of features that many people considered important, including me. There was a feature where you could delete your own messages in case you changed your mind or needed to edit. Now, all it does is make it so they’re still there, but now only the receivers can see them not you, and there’s no way to undo it. So many negative changes that I’m quite sure the project has changed hands, and has no idea what they’re doing. Looking for a good replacement. Output: Features - Delete own messages - Negative, Features - Visibility of deleted messages - Negative $$$

Please Let WhatsApp stay as a chatting App

I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY

App Interface

Customization

Negative

App Interface - Customization - Negative

### USER:Please Let WhatsApp stay as a chatting App, I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY ### ASSISTANT: App Interface - Customization - Negative )))

### Review: title: Please Let WhatsApp stay as a chatting App, content: I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY ### Analysis: categories: App Interface, aspects: Customization, sentiments: Negative )))

### Review: title: Please Let WhatsApp stay as a chatting App, content: I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY ### Analysis: categories: (App Interface) aspects: (Customization) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Please Let WhatsApp stay as a chatting App, I have been using WhatsApp for years before Facebook decided to own WhatsApp, I don’t mind all the changes that is happening since it still a great app to communicate and view your friends and close families status. But I like the new updates anymore cause now you can add channels to it and I think it’s not a nice idea because let us use this APP for personal life not make it look like instagram or Facebook. I don’t want to add people I don’t know on MY WhatsApp it’s my personal space please cause I go on instagram and deal with people I don’t know and that is enough. TAKE CHANNELS AWAY Output: App Interface - Customization - Negative $$$

Text font options and dark mode and other fixes

Great app, been using it over the generations from the s40s. But it would be nice to be able to text permanently in italics or bold ; please give us the ability to have that preference as the italics or bold options are more visually appealing for some of us , also please give us a dark mode; the all white is great but it’s messing the eye up low light conditions, it’d be a big upgrade to get a dark mode. Also video quality on WhatsApp statuses are a mess especially when you have poor internet some low data mode option should be able to load snaps seamlessly at a particular speed. Thanks and I’d be hoping to find some of the fixes in the next update. 😝

UI, UI, UI

Text options, Dark mode, Video quality

positive, positive, negative

UI - Text options - positive, UI - Dark mode - positive, UI - Video quality - negative

### USER:Text font options and dark mode and other fixes, Great app, been using it over the generations from the s40s. But it would be nice to be able to text permanently in italics or bold ; please give us the ability to have that preference as the italics or bold options are more visually appealing for some of us , also please give us a dark mode; the all white is great but it’s messing the eye up low light conditions, it’d be a big upgrade to get a dark mode. Also video quality on WhatsApp statuses are a mess especially when you have poor internet some low data mode option should be able to load snaps seamlessly at a particular speed. Thanks and I’d be hoping to find some of the fixes in the next update. 😝 ### ASSISTANT: UI - Text options - positive, UI - Dark mode - positive, UI - Video quality - negative )))

### Review: title: Text font options and dark mode and other fixes, content: Great app, been using it over the generations from the s40s. But it would be nice to be able to text permanently in italics or bold ; please give us the ability to have that preference as the italics or bold options are more visually appealing for some of us , also please give us a dark mode; the all white is great but it’s messing the eye up low light conditions, it’d be a big upgrade to get a dark mode. Also video quality on WhatsApp statuses are a mess especially when you have poor internet some low data mode option should be able to load snaps seamlessly at a particular speed. Thanks and I’d be hoping to find some of the fixes in the next update. 😝 ### Analysis: categories: UI, UI, UI, aspects: Text options, Dark mode, Video quality, sentiments: positive, positive, negative )))

### Review: title: Text font options and dark mode and other fixes, content: Great app, been using it over the generations from the s40s. But it would be nice to be able to text permanently in italics or bold ; please give us the ability to have that preference as the italics or bold options are more visually appealing for some of us , also please give us a dark mode; the all white is great but it’s messing the eye up low light conditions, it’d be a big upgrade to get a dark mode. Also video quality on WhatsApp statuses are a mess especially when you have poor internet some low data mode option should be able to load snaps seamlessly at a particular speed. Thanks and I’d be hoping to find some of the fixes in the next update. 😝 ### Analysis: categories: (UI, UI, UI) aspects: (Text options, Dark mode, Video quality) sentiments: (positive, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Text font options and dark mode and other fixes, Great app, been using it over the generations from the s40s. But it would be nice to be able to text permanently in italics or bold ; please give us the ability to have that preference as the italics or bold options are more visually appealing for some of us , also please give us a dark mode; the all white is great but it’s messing the eye up low light conditions, it’d be a big upgrade to get a dark mode. Also video quality on WhatsApp statuses are a mess especially when you have poor internet some low data mode option should be able to load snaps seamlessly at a particular speed. Thanks and I’d be hoping to find some of the fixes in the next update. 😝 Output: UI - Text options - positive, UI - Dark mode - positive, UI - Video quality - negative $$$

Inadvertent calls a problem

I have What’s App on an iPhone and the layout of the chat screen positions the call icon in the upper right corner. The phone frequently places inadvertent calls when I put it in my pocket, or accidentally lightly touch the icon when picking up the phone. Even closing the app and locking the screen doesn’t prevent calls if a notification appears on the lock screen, which seems to wake up the app. The developer needs to move the call icon off the chat screen, or add an option of enabling a secondary verification for calls.

Usability

Call function

Negative

Usability - Call function - Negative

### USER:Inadvertent calls a problem, I have What’s App on an iPhone and the layout of the chat screen positions the call icon in the upper right corner. The phone frequently places inadvertent calls when I put it in my pocket, or accidentally lightly touch the icon when picking up the phone. Even closing the app and locking the screen doesn’t prevent calls if a notification appears on the lock screen, which seems to wake up the app. The developer needs to move the call icon off the chat screen, or add an option of enabling a secondary verification for calls. ### ASSISTANT: Usability - Call function - Negative )))

### Review: title: Inadvertent calls a problem, content: I have What’s App on an iPhone and the layout of the chat screen positions the call icon in the upper right corner. The phone frequently places inadvertent calls when I put it in my pocket, or accidentally lightly touch the icon when picking up the phone. Even closing the app and locking the screen doesn’t prevent calls if a notification appears on the lock screen, which seems to wake up the app. The developer needs to move the call icon off the chat screen, or add an option of enabling a secondary verification for calls. ### Analysis: categories: Usability, aspects: Call function, sentiments: Negative )))

### Review: title: Inadvertent calls a problem, content: I have What’s App on an iPhone and the layout of the chat screen positions the call icon in the upper right corner. The phone frequently places inadvertent calls when I put it in my pocket, or accidentally lightly touch the icon when picking up the phone. Even closing the app and locking the screen doesn’t prevent calls if a notification appears on the lock screen, which seems to wake up the app. The developer needs to move the call icon off the chat screen, or add an option of enabling a secondary verification for calls. ### Analysis: categories: (Usability) aspects: (Call function) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Inadvertent calls a problem, I have What’s App on an iPhone and the layout of the chat screen positions the call icon in the upper right corner. The phone frequently places inadvertent calls when I put it in my pocket, or accidentally lightly touch the icon when picking up the phone. Even closing the app and locking the screen doesn’t prevent calls if a notification appears on the lock screen, which seems to wake up the app. The developer needs to move the call icon off the chat screen, or add an option of enabling a secondary verification for calls. Output: Usability - Call function - Negative $$$

A huge bug on iOS version

Today I updated the latest version and I am able to write the review. I reached out to help multiple times regarding this issue but of no use. Such useless service. Now about the issue, you messed up something with iOS version. I am unable to change my number on WhatsApp. It always says I am not using the official WhatsApp, when I reached the help, your team gave me a link which redirects me here again and I don’t see any option to install as I already have the same app installed it allows me only to open. Till yesterday I could not even write this review. Whenever I clicked on write review, it used to say I am not owning this app. As I updated the app today, I am able to write the review now that means your team fixed something with this update. Next issue, as part of the above issue I took the backup my chat history to iCloud and deleted the account, hoping that will clear any glitches but while doing it WhatsApp completely deleted the backup from iCloud. How can WhatsApp delete my backup without asking for confirmation? This is ridiculous. I should be able to download the chat history with any other number.

App, App, App, App

Version, Customer Service, Account, Backup

negative, negative, negative, negative

App - Version - negative, App - Customer Service - negative, App - Account - negative, App - Backup - negative

### USER:A huge bug on iOS version, Today I updated the latest version and I am able to write the review. I reached out to help multiple times regarding this issue but of no use. Such useless service. Now about the issue, you messed up something with iOS version. I am unable to change my number on WhatsApp. It always says I am not using the official WhatsApp, when I reached the help, your team gave me a link which redirects me here again and I don’t see any option to install as I already have the same app installed it allows me only to open. Till yesterday I could not even write this review. Whenever I clicked on write review, it used to say I am not owning this app. As I updated the app today, I am able to write the review now that means your team fixed something with this update. Next issue, as part of the above issue I took the backup my chat history to iCloud and deleted the account, hoping that will clear any glitches but while doing it WhatsApp completely deleted the backup from iCloud. How can WhatsApp delete my backup without asking for confirmation? This is ridiculous. I should be able to download the chat history with any other number. ### ASSISTANT: App - Version - negative, App - Customer Service - negative, App - Account - negative, App - Backup - negative )))

### Review: title: A huge bug on iOS version, content: Today I updated the latest version and I am able to write the review. I reached out to help multiple times regarding this issue but of no use. Such useless service. Now about the issue, you messed up something with iOS version. I am unable to change my number on WhatsApp. It always says I am not using the official WhatsApp, when I reached the help, your team gave me a link which redirects me here again and I don’t see any option to install as I already have the same app installed it allows me only to open. Till yesterday I could not even write this review. Whenever I clicked on write review, it used to say I am not owning this app. As I updated the app today, I am able to write the review now that means your team fixed something with this update. Next issue, as part of the above issue I took the backup my chat history to iCloud and deleted the account, hoping that will clear any glitches but while doing it WhatsApp completely deleted the backup from iCloud. How can WhatsApp delete my backup without asking for confirmation? This is ridiculous. I should be able to download the chat history with any other number. ### Analysis: categories: App, App, App, App, aspects: Version, Customer Service, Account, Backup, sentiments: negative, negative, negative, negative )))

### Review: title: A huge bug on iOS version, content: Today I updated the latest version and I am able to write the review. I reached out to help multiple times regarding this issue but of no use. Such useless service. Now about the issue, you messed up something with iOS version. I am unable to change my number on WhatsApp. It always says I am not using the official WhatsApp, when I reached the help, your team gave me a link which redirects me here again and I don’t see any option to install as I already have the same app installed it allows me only to open. Till yesterday I could not even write this review. Whenever I clicked on write review, it used to say I am not owning this app. As I updated the app today, I am able to write the review now that means your team fixed something with this update. Next issue, as part of the above issue I took the backup my chat history to iCloud and deleted the account, hoping that will clear any glitches but while doing it WhatsApp completely deleted the backup from iCloud. How can WhatsApp delete my backup without asking for confirmation? This is ridiculous. I should be able to download the chat history with any other number. ### Analysis: categories: (App, App, App, App) aspects: (Version, Customer Service, Account, Backup) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: A huge bug on iOS version, Today I updated the latest version and I am able to write the review. I reached out to help multiple times regarding this issue but of no use. Such useless service. Now about the issue, you messed up something with iOS version. I am unable to change my number on WhatsApp. It always says I am not using the official WhatsApp, when I reached the help, your team gave me a link which redirects me here again and I don’t see any option to install as I already have the same app installed it allows me only to open. Till yesterday I could not even write this review. Whenever I clicked on write review, it used to say I am not owning this app. As I updated the app today, I am able to write the review now that means your team fixed something with this update. Next issue, as part of the above issue I took the backup my chat history to iCloud and deleted the account, hoping that will clear any glitches but while doing it WhatsApp completely deleted the backup from iCloud. How can WhatsApp delete my backup without asking for confirmation? This is ridiculous. I should be able to download the chat history with any other number. Output: App - Version - negative, App - Customer Service - negative, App - Account - negative, App - Backup - negative $$$

QUESTION???

I have a question. I have WhatsApp on two devices and both of them have automatic back up. I know it’s not possible to use both apps simultaneously, but on my newest phone I can’t access all of the chats that were on my previous phone. Even though it automatically backs-up and I make sure to do an additional manual backup for some reason I’m still not able to access important chats that were on my previous device. How can I go about getting that information so that I don’t have to continually sign into what’s up on my previous device to access the information I need?

App

Backup

Negative

App - Backup - Negative

### USER:QUESTION???, I have a question. I have WhatsApp on two devices and both of them have automatic back up. I know it’s not possible to use both apps simultaneously, but on my newest phone I can’t access all of the chats that were on my previous phone. Even though it automatically backs-up and I make sure to do an additional manual backup for some reason I’m still not able to access important chats that were on my previous device. How can I go about getting that information so that I don’t have to continually sign into what’s up on my previous device to access the information I need? ### ASSISTANT: App - Backup - Negative )))

### Review: title: QUESTION???, content: I have a question. I have WhatsApp on two devices and both of them have automatic back up. I know it’s not possible to use both apps simultaneously, but on my newest phone I can’t access all of the chats that were on my previous phone. Even though it automatically backs-up and I make sure to do an additional manual backup for some reason I’m still not able to access important chats that were on my previous device. How can I go about getting that information so that I don’t have to continually sign into what’s up on my previous device to access the information I need? ### Analysis: categories: App, aspects: Backup, sentiments: Negative )))

### Review: title: QUESTION???, content: I have a question. I have WhatsApp on two devices and both of them have automatic back up. I know it’s not possible to use both apps simultaneously, but on my newest phone I can’t access all of the chats that were on my previous phone. Even though it automatically backs-up and I make sure to do an additional manual backup for some reason I’m still not able to access important chats that were on my previous device. How can I go about getting that information so that I don’t have to continually sign into what’s up on my previous device to access the information I need? ### Analysis: categories: (App) aspects: (Backup) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: QUESTION???, I have a question. I have WhatsApp on two devices and both of them have automatic back up. I know it’s not possible to use both apps simultaneously, but on my newest phone I can’t access all of the chats that were on my previous phone. Even though it automatically backs-up and I make sure to do an additional manual backup for some reason I’m still not able to access important chats that were on my previous device. How can I go about getting that information so that I don’t have to continually sign into what’s up on my previous device to access the information I need? Output: App - Backup - Negative $$$

My opinion

I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it.

App Design, App Funcionality

Dark mode, Contacting friends

Negative, Positive

App Design - Dark mode - Negative, App Funcionality - Contacting friends - Positive

### USER:My opinion, I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it. ### ASSISTANT: App Design - Dark mode - Negative, App Funcionality - Contacting friends - Positive )))

### Review: title: My opinion, content: I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it. ### Analysis: categories: App Design, App Funcionality, aspects: Dark mode, Contacting friends, sentiments: Negative, Positive )))

### Review: title: My opinion, content: I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it. ### Analysis: categories: (App Design, App Funcionality) aspects: (Dark mode, Contacting friends) sentiments: (Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: My opinion, I truly love WhatsApp. I can keep in contact with my friends who live in other places and it’s pretty fun to us. But something that I would like is that we can be able to put in like dark mode, you know? Cause when it’s the middle of the night and I get a message, I get blinded by the color white in the app. I was kinda hoping that with the update of being able to put the phone on dark mode, it could transfer to WhatsApp but unfortunately it didn’t. Otherwise than that I absolutely love it. Output: App Design - Dark mode - Negative, App Funcionality - Contacting friends - Positive $$$

Excellent app

This is a very good app. It’s easy to follow how the platform was set up. I mean it’s the little icons to do your pictures and send them and you know it’s really nice I’m 74 years old and I understand computers a little bit but not I didn’t grow up and go to school with this kind of stuff, but young people are very intelligent how they design the software what little bit I know about them but when you wanna make contact with somebody in your family are a very good friend this is very nice to be able to use this app that’s it

Usability

Platform

Positive

Usability - Platform - Positive

### USER:Excellent app, This is a very good app. It’s easy to follow how the platform was set up. I mean it’s the little icons to do your pictures and send them and you know it’s really nice I’m 74 years old and I understand computers a little bit but not I didn’t grow up and go to school with this kind of stuff, but young people are very intelligent how they design the software what little bit I know about them but when you wanna make contact with somebody in your family are a very good friend this is very nice to be able to use this app that’s it ### ASSISTANT: Usability - Platform - Positive )))

### Review: title: Excellent app, content: This is a very good app. It’s easy to follow how the platform was set up. I mean it’s the little icons to do your pictures and send them and you know it’s really nice I’m 74 years old and I understand computers a little bit but not I didn’t grow up and go to school with this kind of stuff, but young people are very intelligent how they design the software what little bit I know about them but when you wanna make contact with somebody in your family are a very good friend this is very nice to be able to use this app that’s it ### Analysis: categories: Usability, aspects: Platform, sentiments: Positive )))

### Review: title: Excellent app, content: This is a very good app. It’s easy to follow how the platform was set up. I mean it’s the little icons to do your pictures and send them and you know it’s really nice I’m 74 years old and I understand computers a little bit but not I didn’t grow up and go to school with this kind of stuff, but young people are very intelligent how they design the software what little bit I know about them but when you wanna make contact with somebody in your family are a very good friend this is very nice to be able to use this app that’s it ### Analysis: categories: (Usability) aspects: (Platform) sentiments: (Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Excellent app, This is a very good app. It’s easy to follow how the platform was set up. I mean it’s the little icons to do your pictures and send them and you know it’s really nice I’m 74 years old and I understand computers a little bit but not I didn’t grow up and go to school with this kind of stuff, but young people are very intelligent how they design the software what little bit I know about them but when you wanna make contact with somebody in your family are a very good friend this is very nice to be able to use this app that’s it Output: Usability - Platform - Positive $$$

Best Chat App With Room to Grow

Great chat app, but needs a few improvements. 1) Get rid of WhatsApp’s phone number requirement 2) with the removal of 1, making the WhatsApp app available on computers and tablets 3) allowing a user to have the same WhatsApp account signed in on multiple devices. 4) Increase group chat size limits. I’m a cyclist and am active in several group chats. Some are closed to newcomers because the chat is full. This is a real problem because these communal info sharing groups become useful only when many members join. Still, I love whatsapp, and especially value the two way encryption.

App, App, App, App

Phone Number Requirement, Availability on multiple devices, Group chat size limit, Encryption

Negative, Positive, Negative, Positive

App - Phone Number Requirement - Negative, App - Availability on multiple devices - Positive, App - Group chat size limit - Negative, App - Encryption - Positive

### USER:Best Chat App With Room to Grow, Great chat app, but needs a few improvements. 1) Get rid of WhatsApp’s phone number requirement 2) with the removal of 1, making the WhatsApp app available on computers and tablets 3) allowing a user to have the same WhatsApp account signed in on multiple devices. 4) Increase group chat size limits. I’m a cyclist and am active in several group chats. Some are closed to newcomers because the chat is full. This is a real problem because these communal info sharing groups become useful only when many members join. Still, I love whatsapp, and especially value the two way encryption. ### ASSISTANT: App - Phone Number Requirement - Negative, App - Availability on multiple devices - Positive, App - Group chat size limit - Negative, App - Encryption - Positive )))

### Review: title: Best Chat App With Room to Grow, content: Great chat app, but needs a few improvements. 1) Get rid of WhatsApp’s phone number requirement 2) with the removal of 1, making the WhatsApp app available on computers and tablets 3) allowing a user to have the same WhatsApp account signed in on multiple devices. 4) Increase group chat size limits. I’m a cyclist and am active in several group chats. Some are closed to newcomers because the chat is full. This is a real problem because these communal info sharing groups become useful only when many members join. Still, I love whatsapp, and especially value the two way encryption. ### Analysis: categories: App, App, App, App, aspects: Phone Number Requirement, Availability on multiple devices, Group chat size limit, Encryption, sentiments: Negative, Positive, Negative, Positive )))

### Review: title: Best Chat App With Room to Grow, content: Great chat app, but needs a few improvements. 1) Get rid of WhatsApp’s phone number requirement 2) with the removal of 1, making the WhatsApp app available on computers and tablets 3) allowing a user to have the same WhatsApp account signed in on multiple devices. 4) Increase group chat size limits. I’m a cyclist and am active in several group chats. Some are closed to newcomers because the chat is full. This is a real problem because these communal info sharing groups become useful only when many members join. Still, I love whatsapp, and especially value the two way encryption. ### Analysis: categories: (App, App, App, App) aspects: (Phone Number Requirement, Availability on multiple devices, Group chat size limit, Encryption) sentiments: (Negative, Positive, Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Best Chat App With Room to Grow, Great chat app, but needs a few improvements. 1) Get rid of WhatsApp’s phone number requirement 2) with the removal of 1, making the WhatsApp app available on computers and tablets 3) allowing a user to have the same WhatsApp account signed in on multiple devices. 4) Increase group chat size limits. I’m a cyclist and am active in several group chats. Some are closed to newcomers because the chat is full. This is a real problem because these communal info sharing groups become useful only when many members join. Still, I love whatsapp, and especially value the two way encryption. Output: App - Phone Number Requirement - Negative, App - Availability on multiple devices - Positive, App - Group chat size limit - Negative, App - Encryption - Positive $$$

Have an issue witmy whatsapp account

Suddenly i was unable to open the application and I tried again and again but it work and i am ao worried about datas and deleted the application and restored it again and it worked fot one hour and of course all my data history was not in the application and whike I tried again to restore the backup from iCloud it suddenly stopped functioning again and it shows a message that you have been temporarily banned and you will be able to use WhatsApp after six hours and when six hours was over I opened the application and with a minute it again gave the same message you have been temporarily banned and you will be only be able to use WhatsApp after six hours and this is still the same situation I am facing and i am much concerned about my data's last history I have important informations and attachments which I am unable to get back ., And actually I am not sure if my account was hacked or it's mistake of WhatsApp.

Application, Application

Functionality, Data Privacy

Negative, Negative

Application - Functionality - Negative, Application - Data Privacy - Negative

### USER:Have an issue witmy whatsapp account, Suddenly i was unable to open the application and I tried again and again but it work and i am ao worried about datas and deleted the application and restored it again and it worked fot one hour and of course all my data history was not in the application and whike I tried again to restore the backup from iCloud it suddenly stopped functioning again and it shows a message that you have been temporarily banned and you will be able to use WhatsApp after six hours and when six hours was over I opened the application and with a minute it again gave the same message you have been temporarily banned and you will be only be able to use WhatsApp after six hours and this is still the same situation I am facing and i am much concerned about my data's last history I have important informations and attachments which I am unable to get back ., And actually I am not sure if my account was hacked or it's mistake of WhatsApp. ### ASSISTANT: Application - Functionality - Negative, Application - Data Privacy - Negative )))

### Review: title: Have an issue witmy whatsapp account, content: Suddenly i was unable to open the application and I tried again and again but it work and i am ao worried about datas and deleted the application and restored it again and it worked fot one hour and of course all my data history was not in the application and whike I tried again to restore the backup from iCloud it suddenly stopped functioning again and it shows a message that you have been temporarily banned and you will be able to use WhatsApp after six hours and when six hours was over I opened the application and with a minute it again gave the same message you have been temporarily banned and you will be only be able to use WhatsApp after six hours and this is still the same situation I am facing and i am much concerned about my data's last history I have important informations and attachments which I am unable to get back ., And actually I am not sure if my account was hacked or it's mistake of WhatsApp. ### Analysis: categories: Application, Application, aspects: Functionality, Data Privacy, sentiments: Negative, Negative )))

### Review: title: Have an issue witmy whatsapp account, content: Suddenly i was unable to open the application and I tried again and again but it work and i am ao worried about datas and deleted the application and restored it again and it worked fot one hour and of course all my data history was not in the application and whike I tried again to restore the backup from iCloud it suddenly stopped functioning again and it shows a message that you have been temporarily banned and you will be able to use WhatsApp after six hours and when six hours was over I opened the application and with a minute it again gave the same message you have been temporarily banned and you will be only be able to use WhatsApp after six hours and this is still the same situation I am facing and i am much concerned about my data's last history I have important informations and attachments which I am unable to get back ., And actually I am not sure if my account was hacked or it's mistake of WhatsApp. ### Analysis: categories: (Application, Application) aspects: (Functionality, Data Privacy) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Have an issue witmy whatsapp account, Suddenly i was unable to open the application and I tried again and again but it work and i am ao worried about datas and deleted the application and restored it again and it worked fot one hour and of course all my data history was not in the application and whike I tried again to restore the backup from iCloud it suddenly stopped functioning again and it shows a message that you have been temporarily banned and you will be able to use WhatsApp after six hours and when six hours was over I opened the application and with a minute it again gave the same message you have been temporarily banned and you will be only be able to use WhatsApp after six hours and this is still the same situation I am facing and i am much concerned about my data's last history I have important informations and attachments which I am unable to get back ., And actually I am not sure if my account was hacked or it's mistake of WhatsApp. Output: Application - Functionality - Negative, Application - Data Privacy - Negative $$$

Too easy to call people by accident

The app is really great and connects me with my contacts all over the world. It makes it easy to stay in touch. You can text and even call for free. Doesn’t get any better than that!, The only thing I would change is how easy it is to call people by accident. It happens all the time. I wish they would hide that button behind the profile page. This is mostly a texting app, do we really need that button on the first page?Even on an iPhone you have to first click the i button from the message page to call someone. It’s smart. , Another issue is that the app distorts the quality of pics and videos after they are sent. I often receive videos with delayed sound and fuzzy images. I have to ask my contacts to send me those through other apps so I can actually get the proper sound. , Please fix and it will be the most perfect app!

Usability, Features, Performance

Calling, Calling, Video/Image Quality

negative, negative, negative

Usability - Calling - negative, Features - Calling - negative, Performance - Video/Image Quality - negative

### USER:Too easy to call people by accident, The app is really great and connects me with my contacts all over the world. It makes it easy to stay in touch. You can text and even call for free. Doesn’t get any better than that!, The only thing I would change is how easy it is to call people by accident. It happens all the time. I wish they would hide that button behind the profile page. This is mostly a texting app, do we really need that button on the first page?Even on an iPhone you have to first click the i button from the message page to call someone. It’s smart. , Another issue is that the app distorts the quality of pics and videos after they are sent. I often receive videos with delayed sound and fuzzy images. I have to ask my contacts to send me those through other apps so I can actually get the proper sound. , Please fix and it will be the most perfect app! ### ASSISTANT: Usability - Calling - negative, Features - Calling - negative, Performance - Video/Image Quality - negative )))

### Review: title: Too easy to call people by accident, content: The app is really great and connects me with my contacts all over the world. It makes it easy to stay in touch. You can text and even call for free. Doesn’t get any better than that!, The only thing I would change is how easy it is to call people by accident. It happens all the time. I wish they would hide that button behind the profile page. This is mostly a texting app, do we really need that button on the first page?Even on an iPhone you have to first click the i button from the message page to call someone. It’s smart. , Another issue is that the app distorts the quality of pics and videos after they are sent. I often receive videos with delayed sound and fuzzy images. I have to ask my contacts to send me those through other apps so I can actually get the proper sound. , Please fix and it will be the most perfect app! ### Analysis: categories: Usability, Features, Performance, aspects: Calling, Calling, Video/Image Quality, sentiments: negative, negative, negative )))

### Review: title: Too easy to call people by accident, content: The app is really great and connects me with my contacts all over the world. It makes it easy to stay in touch. You can text and even call for free. Doesn’t get any better than that!, The only thing I would change is how easy it is to call people by accident. It happens all the time. I wish they would hide that button behind the profile page. This is mostly a texting app, do we really need that button on the first page?Even on an iPhone you have to first click the i button from the message page to call someone. It’s smart. , Another issue is that the app distorts the quality of pics and videos after they are sent. I often receive videos with delayed sound and fuzzy images. I have to ask my contacts to send me those through other apps so I can actually get the proper sound. , Please fix and it will be the most perfect app! ### Analysis: categories: (Usability, Features, Performance) aspects: (Calling, Calling, Video/Image Quality) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Too easy to call people by accident, The app is really great and connects me with my contacts all over the world. It makes it easy to stay in touch. You can text and even call for free. Doesn’t get any better than that!, The only thing I would change is how easy it is to call people by accident. It happens all the time. I wish they would hide that button behind the profile page. This is mostly a texting app, do we really need that button on the first page?Even on an iPhone you have to first click the i button from the message page to call someone. It’s smart. , Another issue is that the app distorts the quality of pics and videos after they are sent. I often receive videos with delayed sound and fuzzy images. I have to ask my contacts to send me those through other apps so I can actually get the proper sound. , Please fix and it will be the most perfect app! Output: Usability - Calling - negative, Features - Calling - negative, Performance - Video/Image Quality - negative $$$

Please move channels off-screen.

Giving 3 stars, only because overall, I love WhatsApp…, but this is simply unacceptable., , I am part of a large conservative group of people who is on the verge of getting rid of Whatsapp altogether. Some already have deleted their WhatsApp. This is all taken place since the “channels” were put on the WhatsApp home screen. I was determined to ignore the channels as they were simply an annoyance to me, and kind of in the way of viewing the daily updates of my friends and family. They were an annoyance, but one I could put up with, in exchange for the convenience and enjoyment of having Whatsapp as an option for communication. , But then today I came on, and there was an unavoidable pornographic channel right in plain sight. I wasn’t able to find how to delete it either. Unfortunately that crosses a line for me, and many, many others in my life. If you don’t make a change, maybe in the content you allow on the channel icons/cover pics or the placement of the channels altogether within the app, I fear, I may need to follow the course of the many gone before me. , , Please consider moving Channels off the screen with an option to go to it whenever the user pleases, but only when they choose. Even better though, would be to have much higher standards for what you allow your channels to place as their cover photo., Thank you so much for your consideration!

App

Interface

Negative

App - Interface - Negative

### USER:Please move channels off-screen., Giving 3 stars, only because overall, I love WhatsApp…, but this is simply unacceptable., , I am part of a large conservative group of people who is on the verge of getting rid of Whatsapp altogether. Some already have deleted their WhatsApp. This is all taken place since the “channels” were put on the WhatsApp home screen. I was determined to ignore the channels as they were simply an annoyance to me, and kind of in the way of viewing the daily updates of my friends and family. They were an annoyance, but one I could put up with, in exchange for the convenience and enjoyment of having Whatsapp as an option for communication. , But then today I came on, and there was an unavoidable pornographic channel right in plain sight. I wasn’t able to find how to delete it either. Unfortunately that crosses a line for me, and many, many others in my life. If you don’t make a change, maybe in the content you allow on the channel icons/cover pics or the placement of the channels altogether within the app, I fear, I may need to follow the course of the many gone before me. , , Please consider moving Channels off the screen with an option to go to it whenever the user pleases, but only when they choose. Even better though, would be to have much higher standards for what you allow your channels to place as their cover photo., Thank you so much for your consideration! ### ASSISTANT: App - Interface - Negative )))

### Review: title: Please move channels off-screen., content: Giving 3 stars, only because overall, I love WhatsApp…, but this is simply unacceptable., , I am part of a large conservative group of people who is on the verge of getting rid of Whatsapp altogether. Some already have deleted their WhatsApp. This is all taken place since the “channels” were put on the WhatsApp home screen. I was determined to ignore the channels as they were simply an annoyance to me, and kind of in the way of viewing the daily updates of my friends and family. They were an annoyance, but one I could put up with, in exchange for the convenience and enjoyment of having Whatsapp as an option for communication. , But then today I came on, and there was an unavoidable pornographic channel right in plain sight. I wasn’t able to find how to delete it either. Unfortunately that crosses a line for me, and many, many others in my life. If you don’t make a change, maybe in the content you allow on the channel icons/cover pics or the placement of the channels altogether within the app, I fear, I may need to follow the course of the many gone before me. , , Please consider moving Channels off the screen with an option to go to it whenever the user pleases, but only when they choose. Even better though, would be to have much higher standards for what you allow your channels to place as their cover photo., Thank you so much for your consideration! ### Analysis: categories: App, aspects: Interface, sentiments: Negative )))

### Review: title: Please move channels off-screen., content: Giving 3 stars, only because overall, I love WhatsApp…, but this is simply unacceptable., , I am part of a large conservative group of people who is on the verge of getting rid of Whatsapp altogether. Some already have deleted their WhatsApp. This is all taken place since the “channels” were put on the WhatsApp home screen. I was determined to ignore the channels as they were simply an annoyance to me, and kind of in the way of viewing the daily updates of my friends and family. They were an annoyance, but one I could put up with, in exchange for the convenience and enjoyment of having Whatsapp as an option for communication. , But then today I came on, and there was an unavoidable pornographic channel right in plain sight. I wasn’t able to find how to delete it either. Unfortunately that crosses a line for me, and many, many others in my life. If you don’t make a change, maybe in the content you allow on the channel icons/cover pics or the placement of the channels altogether within the app, I fear, I may need to follow the course of the many gone before me. , , Please consider moving Channels off the screen with an option to go to it whenever the user pleases, but only when they choose. Even better though, would be to have much higher standards for what you allow your channels to place as their cover photo., Thank you so much for your consideration! ### Analysis: categories: (App) aspects: (Interface) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Please move channels off-screen., Giving 3 stars, only because overall, I love WhatsApp…, but this is simply unacceptable., , I am part of a large conservative group of people who is on the verge of getting rid of Whatsapp altogether. Some already have deleted their WhatsApp. This is all taken place since the “channels” were put on the WhatsApp home screen. I was determined to ignore the channels as they were simply an annoyance to me, and kind of in the way of viewing the daily updates of my friends and family. They were an annoyance, but one I could put up with, in exchange for the convenience and enjoyment of having Whatsapp as an option for communication. , But then today I came on, and there was an unavoidable pornographic channel right in plain sight. I wasn’t able to find how to delete it either. Unfortunately that crosses a line for me, and many, many others in my life. If you don’t make a change, maybe in the content you allow on the channel icons/cover pics or the placement of the channels altogether within the app, I fear, I may need to follow the course of the many gone before me. , , Please consider moving Channels off the screen with an option to go to it whenever the user pleases, but only when they choose. Even better though, would be to have much higher standards for what you allow your channels to place as their cover photo., Thank you so much for your consideration! Output: App - Interface - Negative $$$

An important feature doesn’t even work

I’ve used WhatsApp for a long time and it’s been an ok experience however the big problem I’m having with the app is the online status. I want to hide my online status when I’m online so I turn off active status. However it never works. Whenever I’m trying to chat with a friend I’m getting constant messages from people who then get upset if I don’t answer because they can see that I’m online so they know I’m ignoring them. This is a huge issue for me and others that I’ve spoken to about this issue. My privacy is something I really value and for it to be violated is so frustrating. I don’t understand how this issue hasn’t been looked at.

Privacy

Online status

negative

Privacy - Online status - negative

### USER:An important feature doesn’t even work, I’ve used WhatsApp for a long time and it’s been an ok experience however the big problem I’m having with the app is the online status. I want to hide my online status when I’m online so I turn off active status. However it never works. Whenever I’m trying to chat with a friend I’m getting constant messages from people who then get upset if I don’t answer because they can see that I’m online so they know I’m ignoring them. This is a huge issue for me and others that I’ve spoken to about this issue. My privacy is something I really value and for it to be violated is so frustrating. I don’t understand how this issue hasn’t been looked at. ### ASSISTANT: Privacy - Online status - negative )))

### Review: title: An important feature doesn’t even work, content: I’ve used WhatsApp for a long time and it’s been an ok experience however the big problem I’m having with the app is the online status. I want to hide my online status when I’m online so I turn off active status. However it never works. Whenever I’m trying to chat with a friend I’m getting constant messages from people who then get upset if I don’t answer because they can see that I’m online so they know I’m ignoring them. This is a huge issue for me and others that I’ve spoken to about this issue. My privacy is something I really value and for it to be violated is so frustrating. I don’t understand how this issue hasn’t been looked at. ### Analysis: categories: Privacy, aspects: Online status, sentiments: negative )))

### Review: title: An important feature doesn’t even work, content: I’ve used WhatsApp for a long time and it’s been an ok experience however the big problem I’m having with the app is the online status. I want to hide my online status when I’m online so I turn off active status. However it never works. Whenever I’m trying to chat with a friend I’m getting constant messages from people who then get upset if I don’t answer because they can see that I’m online so they know I’m ignoring them. This is a huge issue for me and others that I’ve spoken to about this issue. My privacy is something I really value and for it to be violated is so frustrating. I don’t understand how this issue hasn’t been looked at. ### Analysis: categories: (Privacy) aspects: (Online status) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: An important feature doesn’t even work, I’ve used WhatsApp for a long time and it’s been an ok experience however the big problem I’m having with the app is the online status. I want to hide my online status when I’m online so I turn off active status. However it never works. Whenever I’m trying to chat with a friend I’m getting constant messages from people who then get upset if I don’t answer because they can see that I’m online so they know I’m ignoring them. This is a huge issue for me and others that I’ve spoken to about this issue. My privacy is something I really value and for it to be violated is so frustrating. I don’t understand how this issue hasn’t been looked at. Output: Privacy - Online status - negative $$$

Unrightful ban

I run a legitimate business since 2007. I have always been very correct towards everyone. Even the most annoying clients. And than there are clients who do not show up, when you leave them a simple reply to please next time leave a message so to not keep me waiting they instead of apologizing block/report you. I have read the terms of service numerous times and never found what i could have done wrong to be “rewarded” a ban. After having sent a message to whatsapp support they out right tell you that people have complained about me. Which is a lie. Whatsapp support doesn't even do proper research to whether the ban is supported or not. Small business often rely on whatsapp for contact towards clients. I could have just gotten another number and reactivated whatsapp. Yet if you have been using the same number since 2007 that can be very annoying. Do better research before banning someone!!!

App-Functionality, App-Functionality, App-Usability, App-Support, App-Usability

Service, Terms of Service, Account Suspension, Responsiveness, Phone Number

negative, negative, negative, negative, negative

App-Functionality - Service - negative, App-Functionality - Terms of Service - negative, App-Usability - Account Suspension - negative, App-Support - Responsiveness - negative, App-Usability - Phone Number - negative

### USER:Unrightful ban, I run a legitimate business since 2007. I have always been very correct towards everyone. Even the most annoying clients. And than there are clients who do not show up, when you leave them a simple reply to please next time leave a message so to not keep me waiting they instead of apologizing block/report you. I have read the terms of service numerous times and never found what i could have done wrong to be “rewarded” a ban. After having sent a message to whatsapp support they out right tell you that people have complained about me. Which is a lie. Whatsapp support doesn't even do proper research to whether the ban is supported or not. Small business often rely on whatsapp for contact towards clients. I could have just gotten another number and reactivated whatsapp. Yet if you have been using the same number since 2007 that can be very annoying. Do better research before banning someone!!! ### ASSISTANT: App-Functionality - Service - negative, App-Functionality - Terms of Service - negative, App-Usability - Account Suspension - negative, App-Support - Responsiveness - negative, App-Usability - Phone Number - negative )))

### Review: title: Unrightful ban, content: I run a legitimate business since 2007. I have always been very correct towards everyone. Even the most annoying clients. And than there are clients who do not show up, when you leave them a simple reply to please next time leave a message so to not keep me waiting they instead of apologizing block/report you. I have read the terms of service numerous times and never found what i could have done wrong to be “rewarded” a ban. After having sent a message to whatsapp support they out right tell you that people have complained about me. Which is a lie. Whatsapp support doesn't even do proper research to whether the ban is supported or not. Small business often rely on whatsapp for contact towards clients. I could have just gotten another number and reactivated whatsapp. Yet if you have been using the same number since 2007 that can be very annoying. Do better research before banning someone!!! ### Analysis: categories: App-Functionality, App-Functionality, App-Usability, App-Support, App-Usability, aspects: Service, Terms of Service, Account Suspension, Responsiveness, Phone Number, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Unrightful ban, content: I run a legitimate business since 2007. I have always been very correct towards everyone. Even the most annoying clients. And than there are clients who do not show up, when you leave them a simple reply to please next time leave a message so to not keep me waiting they instead of apologizing block/report you. I have read the terms of service numerous times and never found what i could have done wrong to be “rewarded” a ban. After having sent a message to whatsapp support they out right tell you that people have complained about me. Which is a lie. Whatsapp support doesn't even do proper research to whether the ban is supported or not. Small business often rely on whatsapp for contact towards clients. I could have just gotten another number and reactivated whatsapp. Yet if you have been using the same number since 2007 that can be very annoying. Do better research before banning someone!!! ### Analysis: categories: (App-Functionality, App-Functionality, App-Usability, App-Support, App-Usability) aspects: (Service, Terms of Service, Account Suspension, Responsiveness, Phone Number) sentiments: (negative, negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Unrightful ban, I run a legitimate business since 2007. I have always been very correct towards everyone. Even the most annoying clients. And than there are clients who do not show up, when you leave them a simple reply to please next time leave a message so to not keep me waiting they instead of apologizing block/report you. I have read the terms of service numerous times and never found what i could have done wrong to be “rewarded” a ban. After having sent a message to whatsapp support they out right tell you that people have complained about me. Which is a lie. Whatsapp support doesn't even do proper research to whether the ban is supported or not. Small business often rely on whatsapp for contact towards clients. I could have just gotten another number and reactivated whatsapp. Yet if you have been using the same number since 2007 that can be very annoying. Do better research before banning someone!!! Output: App-Functionality - Service - negative, App-Functionality - Terms of Service - negative, App-Usability - Account Suspension - negative, App-Support - Responsiveness - negative, App-Usability - Phone Number - negative $$$

Please stop

This is the second time something has happened to me. I got what’s a bag and it says you cannot. You cannot use this account due to spam and this is the second time that somethings happened to me because before I was regularly on ‎WhatsApp and I left the app and then something happened what’s up needs to fix and if this happens one more time, I’m letting you know what I’m telling all my friends because this has happened happening to all my friends and they gave us about it and if this keeps happening then they’re gonna get some nasty reviews and if you keep this up, I’m gonna report it to the border.

App Usage

WhatsApp

Negative

App Usage - WhatsApp - Negative

### USER:Please stop, This is the second time something has happened to me. I got what’s a bag and it says you cannot. You cannot use this account due to spam and this is the second time that somethings happened to me because before I was regularly on ‎WhatsApp and I left the app and then something happened what’s up needs to fix and if this happens one more time, I’m letting you know what I’m telling all my friends because this has happened happening to all my friends and they gave us about it and if this keeps happening then they’re gonna get some nasty reviews and if you keep this up, I’m gonna report it to the border. ### ASSISTANT: App Usage - WhatsApp - Negative )))

### Review: title: Please stop, content: This is the second time something has happened to me. I got what’s a bag and it says you cannot. You cannot use this account due to spam and this is the second time that somethings happened to me because before I was regularly on ‎WhatsApp and I left the app and then something happened what’s up needs to fix and if this happens one more time, I’m letting you know what I’m telling all my friends because this has happened happening to all my friends and they gave us about it and if this keeps happening then they’re gonna get some nasty reviews and if you keep this up, I’m gonna report it to the border. ### Analysis: categories: App Usage, aspects: WhatsApp, sentiments: Negative )))

### Review: title: Please stop, content: This is the second time something has happened to me. I got what’s a bag and it says you cannot. You cannot use this account due to spam and this is the second time that somethings happened to me because before I was regularly on ‎WhatsApp and I left the app and then something happened what’s up needs to fix and if this happens one more time, I’m letting you know what I’m telling all my friends because this has happened happening to all my friends and they gave us about it and if this keeps happening then they’re gonna get some nasty reviews and if you keep this up, I’m gonna report it to the border. ### Analysis: categories: (App Usage) aspects: (WhatsApp) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Please stop, This is the second time something has happened to me. I got what’s a bag and it says you cannot. You cannot use this account due to spam and this is the second time that somethings happened to me because before I was regularly on ‎WhatsApp and I left the app and then something happened what’s up needs to fix and if this happens one more time, I’m letting you know what I’m telling all my friends because this has happened happening to all my friends and they gave us about it and if this keeps happening then they’re gonna get some nasty reviews and if you keep this up, I’m gonna report it to the border. Output: App Usage - WhatsApp - Negative $$$

From Bad to Worse

What was once a wonderful secure platform is fast becoming a laughingstock ever since it was touched by Facebook. So thoroughly disappointed. Relatives abroad had told me that Facebook is phasing out WhatsApp but demands that we give them all our contact details; I’m not for that. Apparently, In the UK, WhatsApp was given customers until the first week of February before they close an account if the customer refused to except terms to the detriment of customer privacy. Now there is a delay to this change? It’s still going to happen so why the delay? Could it be that this delay is to collect our information anyway without a permission, anyway? I have now started looking for a replacement to WhatsApp. I am sorry to be parting company with you but it isn’t the secure independent platform it once was and the quality has progressively deteriorated. To be honest, if I could opt for zero stars that would be the level at this point. I’ve been trying to speak to others over the platform but I’ve spent more time trying to reconnect or redial and it’s just not worth it. Another competitor bows out.

Security, Quality, Connectivity

Security, Quality, Connectivity

negative, negative, negative

Security - Security - negative, Quality - Quality - negative, Connectivity - Connectivity - negative

### USER:From Bad to Worse, What was once a wonderful secure platform is fast becoming a laughingstock ever since it was touched by Facebook. So thoroughly disappointed. Relatives abroad had told me that Facebook is phasing out WhatsApp but demands that we give them all our contact details; I’m not for that. Apparently, In the UK, WhatsApp was given customers until the first week of February before they close an account if the customer refused to except terms to the detriment of customer privacy. Now there is a delay to this change? It’s still going to happen so why the delay? Could it be that this delay is to collect our information anyway without a permission, anyway? I have now started looking for a replacement to WhatsApp. I am sorry to be parting company with you but it isn’t the secure independent platform it once was and the quality has progressively deteriorated. To be honest, if I could opt for zero stars that would be the level at this point. I’ve been trying to speak to others over the platform but I’ve spent more time trying to reconnect or redial and it’s just not worth it. Another competitor bows out. ### ASSISTANT: Security - Security - negative, Quality - Quality - negative, Connectivity - Connectivity - negative )))

### Review: title: From Bad to Worse, content: What was once a wonderful secure platform is fast becoming a laughingstock ever since it was touched by Facebook. So thoroughly disappointed. Relatives abroad had told me that Facebook is phasing out WhatsApp but demands that we give them all our contact details; I’m not for that. Apparently, In the UK, WhatsApp was given customers until the first week of February before they close an account if the customer refused to except terms to the detriment of customer privacy. Now there is a delay to this change? It’s still going to happen so why the delay? Could it be that this delay is to collect our information anyway without a permission, anyway? I have now started looking for a replacement to WhatsApp. I am sorry to be parting company with you but it isn’t the secure independent platform it once was and the quality has progressively deteriorated. To be honest, if I could opt for zero stars that would be the level at this point. I’ve been trying to speak to others over the platform but I’ve spent more time trying to reconnect or redial and it’s just not worth it. Another competitor bows out. ### Analysis: categories: Security, Quality, Connectivity, aspects: Security, Quality, Connectivity, sentiments: negative, negative, negative )))

### Review: title: From Bad to Worse, content: What was once a wonderful secure platform is fast becoming a laughingstock ever since it was touched by Facebook. So thoroughly disappointed. Relatives abroad had told me that Facebook is phasing out WhatsApp but demands that we give them all our contact details; I’m not for that. Apparently, In the UK, WhatsApp was given customers until the first week of February before they close an account if the customer refused to except terms to the detriment of customer privacy. Now there is a delay to this change? It’s still going to happen so why the delay? Could it be that this delay is to collect our information anyway without a permission, anyway? I have now started looking for a replacement to WhatsApp. I am sorry to be parting company with you but it isn’t the secure independent platform it once was and the quality has progressively deteriorated. To be honest, if I could opt for zero stars that would be the level at this point. I’ve been trying to speak to others over the platform but I’ve spent more time trying to reconnect or redial and it’s just not worth it. Another competitor bows out. ### Analysis: categories: (Security, Quality, Connectivity) aspects: (Security, Quality, Connectivity) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: From Bad to Worse, What was once a wonderful secure platform is fast becoming a laughingstock ever since it was touched by Facebook. So thoroughly disappointed. Relatives abroad had told me that Facebook is phasing out WhatsApp but demands that we give them all our contact details; I’m not for that. Apparently, In the UK, WhatsApp was given customers until the first week of February before they close an account if the customer refused to except terms to the detriment of customer privacy. Now there is a delay to this change? It’s still going to happen so why the delay? Could it be that this delay is to collect our information anyway without a permission, anyway? I have now started looking for a replacement to WhatsApp. I am sorry to be parting company with you but it isn’t the secure independent platform it once was and the quality has progressively deteriorated. To be honest, if I could opt for zero stars that would be the level at this point. I’ve been trying to speak to others over the platform but I’ve spent more time trying to reconnect or redial and it’s just not worth it. Another competitor bows out. Output: Security - Security - negative, Quality - Quality - negative, Connectivity - Connectivity - negative $$$

Ashleigh Mckinney calls home

The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home

Communication

App

positive

Communication - App - positive

### USER:Ashleigh Mckinney calls home, The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### ASSISTANT: Communication - App - positive )))

### Review: title: Ashleigh Mckinney calls home, content: The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### Analysis: categories: Communication, aspects: App, sentiments: positive )))

### Review: title: Ashleigh Mckinney calls home, content: The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home ### Analysis: categories: (Communication) aspects: (App) sentiments: (positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Ashleigh Mckinney calls home, The Gilman Scholarship is a huge honor given to only 800 students in the US and it is an international scholarship. It’s given to students based your essay and it’s a opportunity based on financial need to have the opportunity to be able to afford the chance to help others and study abroad where they otherwise could not afford it. Ashleigh will study advanced mathematics and intern to help disadvantaged people to go to her page and am worried how she will make it there, so when I found the whatsup app to be able to talk to her it was an awnser to beautiful app so loved ones can call home Output: Communication - App - positive $$$

Love

Absolutely my favorite chat app, however there is an issue that’s very recent (maybe a bug on one of the updates? I don’t know) that’s making the app crash every time I use a new sticker, and I mean new as in never used before and was imported to the app. Aside from that, maybe i’d like to see more options for themes, you know? Other apps even let you choose the color and style of their icon and whatsapp is just there with the same old green icon and theme that no one can make personalized. , Anyway 9/10 for sure.

Functionality, Appearance, Appearance

Bugs, Themes, Icon

negative, negative, negative

Functionality - Bugs - negative, Appearance - Themes - negative, Appearance - Icon - negative

### USER:Love, Absolutely my favorite chat app, however there is an issue that’s very recent (maybe a bug on one of the updates? I don’t know) that’s making the app crash every time I use a new sticker, and I mean new as in never used before and was imported to the app. Aside from that, maybe i’d like to see more options for themes, you know? Other apps even let you choose the color and style of their icon and whatsapp is just there with the same old green icon and theme that no one can make personalized. , Anyway 9/10 for sure. ### ASSISTANT: Functionality - Bugs - negative, Appearance - Themes - negative, Appearance - Icon - negative )))

### Review: title: Love, content: Absolutely my favorite chat app, however there is an issue that’s very recent (maybe a bug on one of the updates? I don’t know) that’s making the app crash every time I use a new sticker, and I mean new as in never used before and was imported to the app. Aside from that, maybe i’d like to see more options for themes, you know? Other apps even let you choose the color and style of their icon and whatsapp is just there with the same old green icon and theme that no one can make personalized. , Anyway 9/10 for sure. ### Analysis: categories: Functionality, Appearance, Appearance, aspects: Bugs, Themes, Icon, sentiments: negative, negative, negative )))

### Review: title: Love, content: Absolutely my favorite chat app, however there is an issue that’s very recent (maybe a bug on one of the updates? I don’t know) that’s making the app crash every time I use a new sticker, and I mean new as in never used before and was imported to the app. Aside from that, maybe i’d like to see more options for themes, you know? Other apps even let you choose the color and style of their icon and whatsapp is just there with the same old green icon and theme that no one can make personalized. , Anyway 9/10 for sure. ### Analysis: categories: (Functionality, Appearance, Appearance) aspects: (Bugs, Themes, Icon) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Love, Absolutely my favorite chat app, however there is an issue that’s very recent (maybe a bug on one of the updates? I don’t know) that’s making the app crash every time I use a new sticker, and I mean new as in never used before and was imported to the app. Aside from that, maybe i’d like to see more options for themes, you know? Other apps even let you choose the color and style of their icon and whatsapp is just there with the same old green icon and theme that no one can make personalized. , Anyway 9/10 for sure. Output: Functionality - Bugs - negative, Appearance - Themes - negative, Appearance - Icon - negative $$$

Not sure what life was like before it

What’s App has been much more useful and valuable than I would have ever imagined, both personally (friends, family) and professionally (working groups, community groups). I’m still baffled why it’s used by so relatively few people in the United States, but in every other country in the world, it’s the #1 App, , For example, in Costa Rica, 94% of all smart phone users have and use What’s App. , , I have made the bold argument that if I had to choose between only having email or only having What’s App, I would choose What’s App. , , One suggestion/improvement that is so very needed. I want to be able to send What’s App in the middle of the night when an idea hits me or I want to remind an employee or group about something important say at 2:21 am, however then I feel bad that I am pinging people’s phones on their nightstands in the middle of the night. From midnight to 6:00 am, I wish I could What’s App and then have it ask me to “deliver now” or deliver say at 7:00 am. I still get done what I have to, but my employees, colleagues or group members don’t feel the middle of the night intrusion

Communication, Communication, Communication, Communication

Utility, Value, Prevalence, Feature

positive, positive, positive, negative

Communication - Utility - positive, Communication - Value - positive, Communication - Prevalence - positive, Communication - Feature - negative

### USER:Not sure what life was like before it, What’s App has been much more useful and valuable than I would have ever imagined, both personally (friends, family) and professionally (working groups, community groups). I’m still baffled why it’s used by so relatively few people in the United States, but in every other country in the world, it’s the #1 App, , For example, in Costa Rica, 94% of all smart phone users have and use What’s App. , , I have made the bold argument that if I had to choose between only having email or only having What’s App, I would choose What’s App. , , One suggestion/improvement that is so very needed. I want to be able to send What’s App in the middle of the night when an idea hits me or I want to remind an employee or group about something important say at 2:21 am, however then I feel bad that I am pinging people’s phones on their nightstands in the middle of the night. From midnight to 6:00 am, I wish I could What’s App and then have it ask me to “deliver now” or deliver say at 7:00 am. I still get done what I have to, but my employees, colleagues or group members don’t feel the middle of the night intrusion ### ASSISTANT: Communication - Utility - positive, Communication - Value - positive, Communication - Prevalence - positive, Communication - Feature - negative )))

### Review: title: Not sure what life was like before it, content: What’s App has been much more useful and valuable than I would have ever imagined, both personally (friends, family) and professionally (working groups, community groups). I’m still baffled why it’s used by so relatively few people in the United States, but in every other country in the world, it’s the #1 App, , For example, in Costa Rica, 94% of all smart phone users have and use What’s App. , , I have made the bold argument that if I had to choose between only having email or only having What’s App, I would choose What’s App. , , One suggestion/improvement that is so very needed. I want to be able to send What’s App in the middle of the night when an idea hits me or I want to remind an employee or group about something important say at 2:21 am, however then I feel bad that I am pinging people’s phones on their nightstands in the middle of the night. From midnight to 6:00 am, I wish I could What’s App and then have it ask me to “deliver now” or deliver say at 7:00 am. I still get done what I have to, but my employees, colleagues or group members don’t feel the middle of the night intrusion ### Analysis: categories: Communication, Communication, Communication, Communication, aspects: Utility, Value, Prevalence, Feature, sentiments: positive, positive, positive, negative )))

### Review: title: Not sure what life was like before it, content: What’s App has been much more useful and valuable than I would have ever imagined, both personally (friends, family) and professionally (working groups, community groups). I’m still baffled why it’s used by so relatively few people in the United States, but in every other country in the world, it’s the #1 App, , For example, in Costa Rica, 94% of all smart phone users have and use What’s App. , , I have made the bold argument that if I had to choose between only having email or only having What’s App, I would choose What’s App. , , One suggestion/improvement that is so very needed. I want to be able to send What’s App in the middle of the night when an idea hits me or I want to remind an employee or group about something important say at 2:21 am, however then I feel bad that I am pinging people’s phones on their nightstands in the middle of the night. From midnight to 6:00 am, I wish I could What’s App and then have it ask me to “deliver now” or deliver say at 7:00 am. I still get done what I have to, but my employees, colleagues or group members don’t feel the middle of the night intrusion ### Analysis: categories: (Communication, Communication, Communication, Communication) aspects: (Utility, Value, Prevalence, Feature) sentiments: (positive, positive, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not sure what life was like before it, What’s App has been much more useful and valuable than I would have ever imagined, both personally (friends, family) and professionally (working groups, community groups). I’m still baffled why it’s used by so relatively few people in the United States, but in every other country in the world, it’s the #1 App, , For example, in Costa Rica, 94% of all smart phone users have and use What’s App. , , I have made the bold argument that if I had to choose between only having email or only having What’s App, I would choose What’s App. , , One suggestion/improvement that is so very needed. I want to be able to send What’s App in the middle of the night when an idea hits me or I want to remind an employee or group about something important say at 2:21 am, however then I feel bad that I am pinging people’s phones on their nightstands in the middle of the night. From midnight to 6:00 am, I wish I could What’s App and then have it ask me to “deliver now” or deliver say at 7:00 am. I still get done what I have to, but my employees, colleagues or group members don’t feel the middle of the night intrusion Output: Communication - Utility - positive, Communication - Value - positive, Communication - Prevalence - positive, Communication - Feature - negative $$$

Can’t edit Avatar

I tried doing it with a photo and manually. It will only allow me to change one or two things and literally nothing happens when I try to change another selection. Example: when I go to hairstyle and clothes, I cannot even select the one I want, it doesn’t even highlight it when I touch it. I thought maybe only some avatar features were free and perhaps some have to be purchased, so I went to settings and cannot find an option to purchase. So…not sure what the problem is. I didn’t like the app and deleted it, thought I’d give it another chance today and was encountered with this problem right off the bat. I uninstalled and reinstalled. Nothing is fixing it

App Interface

Avatar Editing

Negative

App Interface - Avatar Editing - Negative

### USER:Can’t edit Avatar, I tried doing it with a photo and manually. It will only allow me to change one or two things and literally nothing happens when I try to change another selection. Example: when I go to hairstyle and clothes, I cannot even select the one I want, it doesn’t even highlight it when I touch it. I thought maybe only some avatar features were free and perhaps some have to be purchased, so I went to settings and cannot find an option to purchase. So…not sure what the problem is. I didn’t like the app and deleted it, thought I’d give it another chance today and was encountered with this problem right off the bat. I uninstalled and reinstalled. Nothing is fixing it ### ASSISTANT: App Interface - Avatar Editing - Negative )))

### Review: title: Can’t edit Avatar, content: I tried doing it with a photo and manually. It will only allow me to change one or two things and literally nothing happens when I try to change another selection. Example: when I go to hairstyle and clothes, I cannot even select the one I want, it doesn’t even highlight it when I touch it. I thought maybe only some avatar features were free and perhaps some have to be purchased, so I went to settings and cannot find an option to purchase. So…not sure what the problem is. I didn’t like the app and deleted it, thought I’d give it another chance today and was encountered with this problem right off the bat. I uninstalled and reinstalled. Nothing is fixing it ### Analysis: categories: App Interface, aspects: Avatar Editing, sentiments: Negative )))

### Review: title: Can’t edit Avatar, content: I tried doing it with a photo and manually. It will only allow me to change one or two things and literally nothing happens when I try to change another selection. Example: when I go to hairstyle and clothes, I cannot even select the one I want, it doesn’t even highlight it when I touch it. I thought maybe only some avatar features were free and perhaps some have to be purchased, so I went to settings and cannot find an option to purchase. So…not sure what the problem is. I didn’t like the app and deleted it, thought I’d give it another chance today and was encountered with this problem right off the bat. I uninstalled and reinstalled. Nothing is fixing it ### Analysis: categories: (App Interface) aspects: (Avatar Editing) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Can’t edit Avatar, I tried doing it with a photo and manually. It will only allow me to change one or two things and literally nothing happens when I try to change another selection. Example: when I go to hairstyle and clothes, I cannot even select the one I want, it doesn’t even highlight it when I touch it. I thought maybe only some avatar features were free and perhaps some have to be purchased, so I went to settings and cannot find an option to purchase. So…not sure what the problem is. I didn’t like the app and deleted it, thought I’d give it another chance today and was encountered with this problem right off the bat. I uninstalled and reinstalled. Nothing is fixing it Output: App Interface - Avatar Editing - Negative $$$

Downsides of whatsapp

I've been using this app on the same phone number for more than 8 years, Keeping in touch with my family and friends calling my expatriate aunt and uncle calling and texting and laughing it was a great experience and i used it at least 5 times a day., , Down side is you can easily get banned by whatsapp just because someone spammed reports i got banned yesterday as they say [violated the terms of service] and I can assure you I didn't ,I lost valuable data and chats with my loved once and with my dead father,I hope no one lose what i lost and important things and memories with there loved ones,And i hope they reconsider the deactivate of my account.

Communication

Connectivity

Negative

Communication - Connectivity - Negative

### USER:Downsides of whatsapp, I've been using this app on the same phone number for more than 8 years, Keeping in touch with my family and friends calling my expatriate aunt and uncle calling and texting and laughing it was a great experience and i used it at least 5 times a day., , Down side is you can easily get banned by whatsapp just because someone spammed reports i got banned yesterday as they say [violated the terms of service] and I can assure you I didn't ,I lost valuable data and chats with my loved once and with my dead father,I hope no one lose what i lost and important things and memories with there loved ones,And i hope they reconsider the deactivate of my account. ### ASSISTANT: Communication - Connectivity - Negative )))

### Review: title: Downsides of whatsapp, content: I've been using this app on the same phone number for more than 8 years, Keeping in touch with my family and friends calling my expatriate aunt and uncle calling and texting and laughing it was a great experience and i used it at least 5 times a day., , Down side is you can easily get banned by whatsapp just because someone spammed reports i got banned yesterday as they say [violated the terms of service] and I can assure you I didn't ,I lost valuable data and chats with my loved once and with my dead father,I hope no one lose what i lost and important things and memories with there loved ones,And i hope they reconsider the deactivate of my account. ### Analysis: categories: Communication, aspects: Connectivity, sentiments: Negative )))

### Review: title: Downsides of whatsapp, content: I've been using this app on the same phone number for more than 8 years, Keeping in touch with my family and friends calling my expatriate aunt and uncle calling and texting and laughing it was a great experience and i used it at least 5 times a day., , Down side is you can easily get banned by whatsapp just because someone spammed reports i got banned yesterday as they say [violated the terms of service] and I can assure you I didn't ,I lost valuable data and chats with my loved once and with my dead father,I hope no one lose what i lost and important things and memories with there loved ones,And i hope they reconsider the deactivate of my account. ### Analysis: categories: (Communication) aspects: (Connectivity) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Downsides of whatsapp, I've been using this app on the same phone number for more than 8 years, Keeping in touch with my family and friends calling my expatriate aunt and uncle calling and texting and laughing it was a great experience and i used it at least 5 times a day., , Down side is you can easily get banned by whatsapp just because someone spammed reports i got banned yesterday as they say [violated the terms of service] and I can assure you I didn't ,I lost valuable data and chats with my loved once and with my dead father,I hope no one lose what i lost and important things and memories with there loved ones,And i hope they reconsider the deactivate of my account. Output: Communication - Connectivity - Negative $$$

Horrible

My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this

Security, Security, Security, Security

Communication, Account access, Functionality, Spam

Negative, Negative, Negative, Negative

Security - Communication - Negative, Security - Account access - Negative, Security - Functionality - Negative, Security - Spam - Negative

### USER:Horrible, My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this ### ASSISTANT: Security - Communication - Negative, Security - Account access - Negative, Security - Functionality - Negative, Security - Spam - Negative )))

### Review: title: Horrible, content: My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this ### Analysis: categories: Security, Security, Security, Security, aspects: Communication, Account access, Functionality, Spam, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Horrible, content: My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this ### Analysis: categories: (Security, Security, Security, Security) aspects: (Communication, Account access, Functionality, Spam) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Horrible, My account was hacked I can’t seem to get in contact with whatsapp since they have zero communication other than email. My account was hacked and they are sending messages to all my contacts the speak both English and Spanish so they are able to communicate with everyone. I can’t get in since WhatsApp doesn’t have my email I believe the hackers changed it as well as my pin. I’m frustrated because they are posing as me. I can’t do anything on my end. I might have to change my number. This app is useless I rather text people on my phone then use an app like this Output: Security - Communication - Negative, Security - Account access - Negative, Security - Functionality - Negative, Security - Spam - Negative $$$

Please allow to manage call notifications separately

This app is great, the only thing I currently think would significantly improve customer experience if added is the option to manage notifications for whatsapp calls separately from messages. I.e.: if I am at the Office, I dont want my phone to be beeping every time one of my friends writes to me or everytime I type a message out, but I do want to hear the ring if someone calls me via whatsapp. I live abroad from my home country and use whatsapp calls a lot to avoid international call fees, so want to hear the ring for time sensitive situations and would much appreciate this enhancement in the app!, Thank you!!

Notifications

Call Notifications

Improved

Notifications - Call Notifications - Improved

### USER:Please allow to manage call notifications separately, This app is great, the only thing I currently think would significantly improve customer experience if added is the option to manage notifications for whatsapp calls separately from messages. I.e.: if I am at the Office, I dont want my phone to be beeping every time one of my friends writes to me or everytime I type a message out, but I do want to hear the ring if someone calls me via whatsapp. I live abroad from my home country and use whatsapp calls a lot to avoid international call fees, so want to hear the ring for time sensitive situations and would much appreciate this enhancement in the app!, Thank you!! ### ASSISTANT: Notifications - Call Notifications - Improved )))

### Review: title: Please allow to manage call notifications separately, content: This app is great, the only thing I currently think would significantly improve customer experience if added is the option to manage notifications for whatsapp calls separately from messages. I.e.: if I am at the Office, I dont want my phone to be beeping every time one of my friends writes to me or everytime I type a message out, but I do want to hear the ring if someone calls me via whatsapp. I live abroad from my home country and use whatsapp calls a lot to avoid international call fees, so want to hear the ring for time sensitive situations and would much appreciate this enhancement in the app!, Thank you!! ### Analysis: categories: Notifications, aspects: Call Notifications, sentiments: Improved )))

### Review: title: Please allow to manage call notifications separately, content: This app is great, the only thing I currently think would significantly improve customer experience if added is the option to manage notifications for whatsapp calls separately from messages. I.e.: if I am at the Office, I dont want my phone to be beeping every time one of my friends writes to me or everytime I type a message out, but I do want to hear the ring if someone calls me via whatsapp. I live abroad from my home country and use whatsapp calls a lot to avoid international call fees, so want to hear the ring for time sensitive situations and would much appreciate this enhancement in the app!, Thank you!! ### Analysis: categories: (Notifications) aspects: (Call Notifications) sentiments: (Improved) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Please allow to manage call notifications separately, This app is great, the only thing I currently think would significantly improve customer experience if added is the option to manage notifications for whatsapp calls separately from messages. I.e.: if I am at the Office, I dont want my phone to be beeping every time one of my friends writes to me or everytime I type a message out, but I do want to hear the ring if someone calls me via whatsapp. I live abroad from my home country and use whatsapp calls a lot to avoid international call fees, so want to hear the ring for time sensitive situations and would much appreciate this enhancement in the app!, Thank you!! Output: Notifications - Call Notifications - Improved $$$

Useful

Useful for connecting people around the world, making free calls (domestic and international) , There are many things that the app could improve: , -Group Call (it’s limit to 3), -no group video call available., -no live option available , -no “notes” or a special place where you can add important notes or photos in a chat. Like LINE has. That everyone in that group can access. , -I wish that when someone add you to a group it will send an invitation that the person has to accept. I get added to many groups I don’t really care for. , -I wish that there could be a place I can see all the media of all the groups together and delete everything (or what I want) all at once. , , I like the following features:, -you can create your own stickers (I think out of all apps WhatsApp is the only one that allows you to create your own stickers and trust me, this is a.w.e.s.o.m.e!!!, , -each chat has a links, started messages, and media album (this is very helpful when need to find stuff) I just wish that the started messages could be seen by everyone in that group.

Communication, Communication, Communication, Communication, Communication, Content Creation, Organization, Organization

Group Call, Group Video Call, Notes, Invitation, Media Management, Stickers, Media Album, Starred Messages

negative, negative, negative, negative, negative, positive, positive, positive

Communication - Group Call - negative, Communication - Group Video Call - negative, Communication - Notes - negative, Communication - Invitation - negative, Communication - Media Management - negative, Content Creation - Stickers - positive, Organization - Media Album - positive, Organization - Starred Messages - positive

### USER:Useful, for connecting people around the world, making free calls (domestic and international) , There are many things that the app could improve: , -Group Call (it’s limit to 3), -no group video call available., -no live option available , -no “notes” or a special place where you can add important notes or photos in a chat. Like LINE has. That everyone in that group can access. , -I wish that when someone add you to a group it will send an invitation that the person has to accept. I get added to many groups I don’t really care for. , -I wish that there could be a place I can see all the media of all the groups together and delete everything (or what I want) all at once. , , I like the following features:, -you can create your own stickers (I think out of all apps WhatsApp is the only one that allows you to create your own stickers and trust me, this is a.w.e.s.o.m.e!!!, , -each chat has a links, started messages, and media album (this is very helpful when need to find stuff) I just wish that the started messages could be seen by everyone in that group. ### ASSISTANT: Communication - Group Call - negative, Communication - Group Video Call - negative, Communication - Notes - negative, Communication - Invitation - negative, Communication - Media Management - negative, Content Creation - Stickers - positive, Organization - Media Album - positive, Organization - Starred Messages - positive )))

### Review: title: Useful, content: Useful for connecting people around the world, making free calls (domestic and international) , There are many things that the app could improve: , -Group Call (it’s limit to 3), -no group video call available., -no live option available , -no “notes” or a special place where you can add important notes or photos in a chat. Like LINE has. That everyone in that group can access. , -I wish that when someone add you to a group it will send an invitation that the person has to accept. I get added to many groups I don’t really care for. , -I wish that there could be a place I can see all the media of all the groups together and delete everything (or what I want) all at once. , , I like the following features:, -you can create your own stickers (I think out of all apps WhatsApp is the only one that allows you to create your own stickers and trust me, this is a.w.e.s.o.m.e!!!, , -each chat has a links, started messages, and media album (this is very helpful when need to find stuff) I just wish that the started messages could be seen by everyone in that group. ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, Content Creation, Organization, Organization, aspects: Group Call, Group Video Call, Notes, Invitation, Media Management, Stickers, Media Album, Starred Messages, sentiments: negative, negative, negative, negative, negative, positive, positive, positive )))

### Review: title: Useful, content: Useful for connecting people around the world, making free calls (domestic and international) , There are many things that the app could improve: , -Group Call (it’s limit to 3), -no group video call available., -no live option available , -no “notes” or a special place where you can add important notes or photos in a chat. Like LINE has. That everyone in that group can access. , -I wish that when someone add you to a group it will send an invitation that the person has to accept. I get added to many groups I don’t really care for. , -I wish that there could be a place I can see all the media of all the groups together and delete everything (or what I want) all at once. , , I like the following features:, -you can create your own stickers (I think out of all apps WhatsApp is the only one that allows you to create your own stickers and trust me, this is a.w.e.s.o.m.e!!!, , -each chat has a links, started messages, and media album (this is very helpful when need to find stuff) I just wish that the started messages could be seen by everyone in that group. ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication, Content Creation, Organization, Organization) aspects: (Group Call, Group Video Call, Notes, Invitation, Media Management, Stickers, Media Album, Starred Messages) sentiments: (negative, negative, negative, negative, negative, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Useful, for connecting people around the world, making free calls (domestic and international) , There are many things that the app could improve: , -Group Call (it’s limit to 3), -no group video call available., -no live option available , -no “notes” or a special place where you can add important notes or photos in a chat. Like LINE has. That everyone in that group can access. , -I wish that when someone add you to a group it will send an invitation that the person has to accept. I get added to many groups I don’t really care for. , -I wish that there could be a place I can see all the media of all the groups together and delete everything (or what I want) all at once. , , I like the following features:, -you can create your own stickers (I think out of all apps WhatsApp is the only one that allows you to create your own stickers and trust me, this is a.w.e.s.o.m.e!!!, , -each chat has a links, started messages, and media album (this is very helpful when need to find stuff) I just wish that the started messages could be seen by everyone in that group. Output: Communication - Group Call - negative, Communication - Group Video Call - negative, Communication - Notes - negative, Communication - Invitation - negative, Communication - Media Management - negative, Content Creation - Stickers - positive, Organization - Media Album - positive, Organization - Starred Messages - positive $$$

Cannot add Gif to Updates (formerly status)

***Update***, Developer suggested uodating to the latest WhatsApp version. I already had the latest version, however I again checked the App Store there is nothing later that the version I have. Still cannot add gifs to updates. I see an option that makes it seem like I can add stickers, but it’s not adding either. , Lamest “upgrade” ever. , , Am I the only iPhone user who cannot figure out how to add a gif when putting up an update (status), since this new version? It’s driving me crazy and even googling it doesn’t help. I don’t see the icons or options google results are suggesting. I went to the WhatsApp help center and still found no solution. I am really disappointed with WhatsApp for this. I can’t even ad a sticker either.

App, App, App

Functionality, Update, Features

Negative, Negative, Negative

App - Functionality - Negative, App - Update - Negative, App - Features - Negative

### USER:Cannot add Gif to Updates (formerly status), ***Update***, Developer suggested uodating to the latest WhatsApp version. I already had the latest version, however I again checked the App Store there is nothing later that the version I have. Still cannot add gifs to updates. I see an option that makes it seem like I can add stickers, but it’s not adding either. , Lamest “upgrade” ever. , , Am I the only iPhone user who cannot figure out how to add a gif when putting up an update (status), since this new version? It’s driving me crazy and even googling it doesn’t help. I don’t see the icons or options google results are suggesting. I went to the WhatsApp help center and still found no solution. I am really disappointed with WhatsApp for this. I can’t even ad a sticker either. ### ASSISTANT: App - Functionality - Negative, App - Update - Negative, App - Features - Negative )))

### Review: title: Cannot add Gif to Updates (formerly status), content: ***Update***, Developer suggested uodating to the latest WhatsApp version. I already had the latest version, however I again checked the App Store there is nothing later that the version I have. Still cannot add gifs to updates. I see an option that makes it seem like I can add stickers, but it’s not adding either. , Lamest “upgrade” ever. , , Am I the only iPhone user who cannot figure out how to add a gif when putting up an update (status), since this new version? It’s driving me crazy and even googling it doesn’t help. I don’t see the icons or options google results are suggesting. I went to the WhatsApp help center and still found no solution. I am really disappointed with WhatsApp for this. I can’t even ad a sticker either. ### Analysis: categories: App, App, App, aspects: Functionality, Update, Features, sentiments: Negative, Negative, Negative )))

### Review: title: Cannot add Gif to Updates (formerly status), content: ***Update***, Developer suggested uodating to the latest WhatsApp version. I already had the latest version, however I again checked the App Store there is nothing later that the version I have. Still cannot add gifs to updates. I see an option that makes it seem like I can add stickers, but it’s not adding either. , Lamest “upgrade” ever. , , Am I the only iPhone user who cannot figure out how to add a gif when putting up an update (status), since this new version? It’s driving me crazy and even googling it doesn’t help. I don’t see the icons or options google results are suggesting. I went to the WhatsApp help center and still found no solution. I am really disappointed with WhatsApp for this. I can’t even ad a sticker either. ### Analysis: categories: (App, App, App) aspects: (Functionality, Update, Features) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Cannot add Gif to Updates (formerly status), ***Update***, Developer suggested uodating to the latest WhatsApp version. I already had the latest version, however I again checked the App Store there is nothing later that the version I have. Still cannot add gifs to updates. I see an option that makes it seem like I can add stickers, but it’s not adding either. , Lamest “upgrade” ever. , , Am I the only iPhone user who cannot figure out how to add a gif when putting up an update (status), since this new version? It’s driving me crazy and even googling it doesn’t help. I don’t see the icons or options google results are suggesting. I went to the WhatsApp help center and still found no solution. I am really disappointed with WhatsApp for this. I can’t even ad a sticker either. Output: App - Functionality - Negative, App - Update - Negative, App - Features - Negative $$$

Blackberry Messenger (BBM)

Why can’t we have some privacy ?????? , , I REALLY WISH WE HAVE THE OPTION TO NOT BE SEEN ONLINE ? , , I want to take the time out to commend you guys on the great idea of making texting , calling and communicating way more easier , secure and reliable. I see a lot of room for improvement and I think it’s fair to share since I’m a consumer and also a big fan of WhatsApp. BBM more popular known as blackberry messenger had a great swing back then with all its cool features, trust me when i say a lot of Cool Features , but one in particular was the BBM pin that we could use to add a friend or business associate or even a girl that I like with out ever asking for her number ! Awesome huh

Privacy, Features, Features, Features, Features, Features, Features, Features

Online Visibility, Cool Features, BBM Pin, Texting, Calling, Communication, Security, Reliability

Negative, Positive, Positive, Positive, Positive, Positive, Positive, Positive

Privacy - Online Visibility - Negative, Features - Cool Features - Positive, Features - BBM Pin - Positive, Features - Texting - Positive, Features - Calling - Positive, Features - Communication - Positive, Features - Security - Positive, Features - Reliability - Positive

### USER:Blackberry Messenger (BBM), Why can’t we have some privacy ?????? , , I REALLY WISH WE HAVE THE OPTION TO NOT BE SEEN ONLINE ? , , I want to take the time out to commend you guys on the great idea of making texting , calling and communicating way more easier , secure and reliable. I see a lot of room for improvement and I think it’s fair to share since I’m a consumer and also a big fan of WhatsApp. BBM more popular known as blackberry messenger had a great swing back then with all its cool features, trust me when i say a lot of Cool Features , but one in particular was the BBM pin that we could use to add a friend or business associate or even a girl that I like with out ever asking for her number ! Awesome huh ### ASSISTANT: Privacy - Online Visibility - Negative, Features - Cool Features - Positive, Features - BBM Pin - Positive, Features - Texting - Positive, Features - Calling - Positive, Features - Communication - Positive, Features - Security - Positive, Features - Reliability - Positive )))

### Review: title: Blackberry Messenger (BBM), content: Why can’t we have some privacy ?????? , , I REALLY WISH WE HAVE THE OPTION TO NOT BE SEEN ONLINE ? , , I want to take the time out to commend you guys on the great idea of making texting , calling and communicating way more easier , secure and reliable. I see a lot of room for improvement and I think it’s fair to share since I’m a consumer and also a big fan of WhatsApp. BBM more popular known as blackberry messenger had a great swing back then with all its cool features, trust me when i say a lot of Cool Features , but one in particular was the BBM pin that we could use to add a friend or business associate or even a girl that I like with out ever asking for her number ! Awesome huh ### Analysis: categories: Privacy, Features, Features, Features, Features, Features, Features, Features, aspects: Online Visibility, Cool Features, BBM Pin, Texting, Calling, Communication, Security, Reliability, sentiments: Negative, Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Blackberry Messenger (BBM), content: Why can’t we have some privacy ?????? , , I REALLY WISH WE HAVE THE OPTION TO NOT BE SEEN ONLINE ? , , I want to take the time out to commend you guys on the great idea of making texting , calling and communicating way more easier , secure and reliable. I see a lot of room for improvement and I think it’s fair to share since I’m a consumer and also a big fan of WhatsApp. BBM more popular known as blackberry messenger had a great swing back then with all its cool features, trust me when i say a lot of Cool Features , but one in particular was the BBM pin that we could use to add a friend or business associate or even a girl that I like with out ever asking for her number ! Awesome huh ### Analysis: categories: (Privacy, Features, Features, Features, Features, Features, Features, Features) aspects: (Online Visibility, Cool Features, BBM Pin, Texting, Calling, Communication, Security, Reliability) sentiments: (Negative, Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Blackberry Messenger (BBM), Why can’t we have some privacy ?????? , , I REALLY WISH WE HAVE THE OPTION TO NOT BE SEEN ONLINE ? , , I want to take the time out to commend you guys on the great idea of making texting , calling and communicating way more easier , secure and reliable. I see a lot of room for improvement and I think it’s fair to share since I’m a consumer and also a big fan of WhatsApp. BBM more popular known as blackberry messenger had a great swing back then with all its cool features, trust me when i say a lot of Cool Features , but one in particular was the BBM pin that we could use to add a friend or business associate or even a girl that I like with out ever asking for her number ! Awesome huh Output: Privacy - Online Visibility - Negative, Features - Cool Features - Positive, Features - BBM Pin - Positive, Features - Texting - Positive, Features - Calling - Positive, Features - Communication - Positive, Features - Security - Positive, Features - Reliability - Positive $$$

WhatsApp is GREAT

My friends tell me that I stuck in 1900’s !!!, Because I hate changes and new things including technology!! My mom lives overseas and she feels very lonely especially after my dad’s death. Many times my cousins were encouraging me to use WhatsApp but I was refusing it. Finally recently when my mom had a heart issue, I was really worried and I wanted to see her through the cell phone. My cousin over the phone, step by step guided me to download this app. It was so easy and now I’m SO GLAD that I tried it. My mom bought a smart phone and now a couple times a day we can talk and see each other for absolutely FREE of charge :) :) :), I want to thank WhatsApp for letting us to contact each other very easily.

Communication, Communication, Communication

Ease of use, Features, Price

positive, positive, positive

Communication - Ease of use - positive, Communication - Features - positive, Communication - Price - positive

### USER:WhatsApp is GREAT, My friends tell me that I stuck in 1900’s !!!, Because I hate changes and new things including technology!! My mom lives overseas and she feels very lonely especially after my dad’s death. Many times my cousins were encouraging me to use WhatsApp but I was refusing it. Finally recently when my mom had a heart issue, I was really worried and I wanted to see her through the cell phone. My cousin over the phone, step by step guided me to download this app. It was so easy and now I’m SO GLAD that I tried it. My mom bought a smart phone and now a couple times a day we can talk and see each other for absolutely FREE of charge :) :) :), I want to thank WhatsApp for letting us to contact each other very easily. ### ASSISTANT: Communication - Ease of use - positive, Communication - Features - positive, Communication - Price - positive )))

### Review: title: WhatsApp is GREAT, content: My friends tell me that I stuck in 1900’s !!!, Because I hate changes and new things including technology!! My mom lives overseas and she feels very lonely especially after my dad’s death. Many times my cousins were encouraging me to use WhatsApp but I was refusing it. Finally recently when my mom had a heart issue, I was really worried and I wanted to see her through the cell phone. My cousin over the phone, step by step guided me to download this app. It was so easy and now I’m SO GLAD that I tried it. My mom bought a smart phone and now a couple times a day we can talk and see each other for absolutely FREE of charge :) :) :), I want to thank WhatsApp for letting us to contact each other very easily. ### Analysis: categories: Communication, Communication, Communication, aspects: Ease of use, Features, Price, sentiments: positive, positive, positive )))

### Review: title: WhatsApp is GREAT, content: My friends tell me that I stuck in 1900’s !!!, Because I hate changes and new things including technology!! My mom lives overseas and she feels very lonely especially after my dad’s death. Many times my cousins were encouraging me to use WhatsApp but I was refusing it. Finally recently when my mom had a heart issue, I was really worried and I wanted to see her through the cell phone. My cousin over the phone, step by step guided me to download this app. It was so easy and now I’m SO GLAD that I tried it. My mom bought a smart phone and now a couple times a day we can talk and see each other for absolutely FREE of charge :) :) :), I want to thank WhatsApp for letting us to contact each other very easily. ### Analysis: categories: (Communication, Communication, Communication) aspects: (Ease of use, Features, Price) sentiments: (positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp is GREAT, My friends tell me that I stuck in 1900’s !!!, Because I hate changes and new things including technology!! My mom lives overseas and she feels very lonely especially after my dad’s death. Many times my cousins were encouraging me to use WhatsApp but I was refusing it. Finally recently when my mom had a heart issue, I was really worried and I wanted to see her through the cell phone. My cousin over the phone, step by step guided me to download this app. It was so easy and now I’m SO GLAD that I tried it. My mom bought a smart phone and now a couple times a day we can talk and see each other for absolutely FREE of charge :) :) :), I want to thank WhatsApp for letting us to contact each other very easily. Output: Communication - Ease of use - positive, Communication - Features - positive, Communication - Price - positive $$$

Voice notes stopping music all together

There was an update that came out a while back that currently causes for the voice notes to stop your music even after you finish listening to the voice note, at least for iPhones. I’m not sure about androids. Before when you would listen to a voice note and was listening to music beforehand it would pause the music, play the voice note and then play the music back, but with the current update it no longer does that and it’s frustrating. I truly love this app because this is how I communicate with my fiancé and family from back home. I would greatly appreciate it if you guys consider fixing this tiny issue. Thank you in advance!

App

Functionality

Negative

App - Functionality - Negative

### USER:Voice notes stopping music all together, There was an update that came out a while back that currently causes for the voice notes to stop your music even after you finish listening to the voice note, at least for iPhones. I’m not sure about androids. Before when you would listen to a voice note and was listening to music beforehand it would pause the music, play the voice note and then play the music back, but with the current update it no longer does that and it’s frustrating. I truly love this app because this is how I communicate with my fiancé and family from back home. I would greatly appreciate it if you guys consider fixing this tiny issue. Thank you in advance! ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Voice notes stopping music all together, content: There was an update that came out a while back that currently causes for the voice notes to stop your music even after you finish listening to the voice note, at least for iPhones. I’m not sure about androids. Before when you would listen to a voice note and was listening to music beforehand it would pause the music, play the voice note and then play the music back, but with the current update it no longer does that and it’s frustrating. I truly love this app because this is how I communicate with my fiancé and family from back home. I would greatly appreciate it if you guys consider fixing this tiny issue. Thank you in advance! ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Voice notes stopping music all together, content: There was an update that came out a while back that currently causes for the voice notes to stop your music even after you finish listening to the voice note, at least for iPhones. I’m not sure about androids. Before when you would listen to a voice note and was listening to music beforehand it would pause the music, play the voice note and then play the music back, but with the current update it no longer does that and it’s frustrating. I truly love this app because this is how I communicate with my fiancé and family from back home. I would greatly appreciate it if you guys consider fixing this tiny issue. Thank you in advance! ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Voice notes stopping music all together, There was an update that came out a while back that currently causes for the voice notes to stop your music even after you finish listening to the voice note, at least for iPhones. I’m not sure about androids. Before when you would listen to a voice note and was listening to music beforehand it would pause the music, play the voice note and then play the music back, but with the current update it no longer does that and it’s frustrating. I truly love this app because this is how I communicate with my fiancé and family from back home. I would greatly appreciate it if you guys consider fixing this tiny issue. Thank you in advance! Output: App - Functionality - Negative $$$

Video calling notifications

I find this app to be very easy to use and I admire the fact that you can personally arrange more or less how you want to receive notifications in dependence of who you’re chatting with. , But I would suggest to create a form of notification setting for video calling. , In order to not receive video calling from a person you have to block them completely and I don’t think it’s right. There should be a Option to either allow / not allow video calling individually or as a whole. , If this problem becomes resolved I will rate this app with 5 full stars !!

App

Video calling notifications

negative

App - Video calling notifications - negative

### USER:Video calling notifications, I find this app to be very easy to use and I admire the fact that you can personally arrange more or less how you want to receive notifications in dependence of who you’re chatting with. , But I would suggest to create a form of notification setting for video calling. , In order to not receive video calling from a person you have to block them completely and I don’t think it’s right. There should be a Option to either allow / not allow video calling individually or as a whole. , If this problem becomes resolved I will rate this app with 5 full stars !! ### ASSISTANT: App - - negative )))

### Review: title: Video calling notifications, content: I find this app to be very easy to use and I admire the fact that you can personally arrange more or less how you want to receive notifications in dependence of who you’re chatting with. , But I would suggest to create a form of notification setting for video calling. , In order to not receive video calling from a person you have to block them completely and I don’t think it’s right. There should be a Option to either allow / not allow video calling individually or as a whole. , If this problem becomes resolved I will rate this app with 5 full stars !! ### Analysis: categories: App, aspects: Video calling notifications, sentiments: negative )))

### Review: title: Video calling notifications, content: I find this app to be very easy to use and I admire the fact that you can personally arrange more or less how you want to receive notifications in dependence of who you’re chatting with. , But I would suggest to create a form of notification setting for video calling. , In order to not receive video calling from a person you have to block them completely and I don’t think it’s right. There should be a Option to either allow / not allow video calling individually or as a whole. , If this problem becomes resolved I will rate this app with 5 full stars !! ### Analysis: categories: (App) aspects: (Video calling notifications) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Video calling notifications, I find this app to be very easy to use and I admire the fact that you can personally arrange more or less how you want to receive notifications in dependence of who you’re chatting with. , But I would suggest to create a form of notification setting for video calling. , In order to not receive video calling from a person you have to block them completely and I don’t think it’s right. There should be a Option to either allow / not allow video calling individually or as a whole. , If this problem becomes resolved I will rate this app with 5 full stars !! Output: App - - negative $$$

Venezuela, The Ticks are falling off...

It’s been 20 years since Venezuela was captured by a group of terrorists, drug traffickers and they, Venezuelans haven’t been able to shake them off; it’s like if a million ticks wwell attached to it’s skin and they’re draining the blood of the Venezuelan collective., , Why I’ve chosen Venezuela as the subject, because, had it not been because of apps like WhatsApp, it would’ve been easier for this bunch of blood suckers to finish off the crown of South America, Venezuela., , We’ve seen many pictures, impacting pictures through which the world at large, even though ever slow for those suffering the ways of the so called Socialist-communist Revolución del Siglo XXl have been able to see first hand the atrocities of such revolution; too bad others didn’t have you as a way for news to scape the ‘island of the Damned’. Cuba. For 60 years they have endured the heavy hand of the Castro brothers, God will know what to do with them., , So, in the name of all Venezuelans, thank you, WhatsApp for being there; ‘the ticks’ are falling off.

Society

Politics

Negative

Society - Politics - Negative

### USER:Venezuela, The Ticks are falling off..., It’s been 20 years since Venezuela was captured by a group of terrorists, drug traffickers and they, Venezuelans haven’t been able to shake them off; it’s like if a million ticks wwell attached to it’s skin and they’re draining the blood of the Venezuelan collective., , Why I’ve chosen Venezuela as the subject, because, had it not been because of apps like WhatsApp, it would’ve been easier for this bunch of blood suckers to finish off the crown of South America, Venezuela., , We’ve seen many pictures, impacting pictures through which the world at large, even though ever slow for those suffering the ways of the so called Socialist-communist Revolución del Siglo XXl have been able to see first hand the atrocities of such revolution; too bad others didn’t have you as a way for news to scape the ‘island of the Damned’. Cuba. For 60 years they have endured the heavy hand of the Castro brothers, God will know what to do with them., , So, in the name of all Venezuelans, thank you, WhatsApp for being there; ‘the ticks’ are falling off. ### ASSISTANT: Society - Politics - Negative )))

### Review: title: Venezuela, The Ticks are falling off..., content: It’s been 20 years since Venezuela was captured by a group of terrorists, drug traffickers and they, Venezuelans haven’t been able to shake them off; it’s like if a million ticks wwell attached to it’s skin and they’re draining the blood of the Venezuelan collective., , Why I’ve chosen Venezuela as the subject, because, had it not been because of apps like WhatsApp, it would’ve been easier for this bunch of blood suckers to finish off the crown of South America, Venezuela., , We’ve seen many pictures, impacting pictures through which the world at large, even though ever slow for those suffering the ways of the so called Socialist-communist Revolución del Siglo XXl have been able to see first hand the atrocities of such revolution; too bad others didn’t have you as a way for news to scape the ‘island of the Damned’. Cuba. For 60 years they have endured the heavy hand of the Castro brothers, God will know what to do with them., , So, in the name of all Venezuelans, thank you, WhatsApp for being there; ‘the ticks’ are falling off. ### Analysis: categories: Society, aspects: Politics, sentiments: Negative )))

### Review: title: Venezuela, The Ticks are falling off..., content: It’s been 20 years since Venezuela was captured by a group of terrorists, drug traffickers and they, Venezuelans haven’t been able to shake them off; it’s like if a million ticks wwell attached to it’s skin and they’re draining the blood of the Venezuelan collective., , Why I’ve chosen Venezuela as the subject, because, had it not been because of apps like WhatsApp, it would’ve been easier for this bunch of blood suckers to finish off the crown of South America, Venezuela., , We’ve seen many pictures, impacting pictures through which the world at large, even though ever slow for those suffering the ways of the so called Socialist-communist Revolución del Siglo XXl have been able to see first hand the atrocities of such revolution; too bad others didn’t have you as a way for news to scape the ‘island of the Damned’. Cuba. For 60 years they have endured the heavy hand of the Castro brothers, God will know what to do with them., , So, in the name of all Venezuelans, thank you, WhatsApp for being there; ‘the ticks’ are falling off. ### Analysis: categories: (Society) aspects: (Politics) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Venezuela, The Ticks are falling off..., It’s been 20 years since Venezuela was captured by a group of terrorists, drug traffickers and they, Venezuelans haven’t been able to shake them off; it’s like if a million ticks wwell attached to it’s skin and they’re draining the blood of the Venezuelan collective., , Why I’ve chosen Venezuela as the subject, because, had it not been because of apps like WhatsApp, it would’ve been easier for this bunch of blood suckers to finish off the crown of South America, Venezuela., , We’ve seen many pictures, impacting pictures through which the world at large, even though ever slow for those suffering the ways of the so called Socialist-communist Revolución del Siglo XXl have been able to see first hand the atrocities of such revolution; too bad others didn’t have you as a way for news to scape the ‘island of the Damned’. Cuba. For 60 years they have endured the heavy hand of the Castro brothers, God will know what to do with them., , So, in the name of all Venezuelans, thank you, WhatsApp for being there; ‘the ticks’ are falling off. Output: Society - Politics - Negative $$$

App keeps crashing, support not helping much

Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail!

App, App

Functionality, Customer Support

negative, negative

App - Functionality - negative, App - Customer Support - negative

### USER:App keeps crashing, support not helping much, Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### ASSISTANT: App - Functionality - negative, App - Customer Support - negative )))

### Review: title: App keeps crashing, support not helping much, content: Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### Analysis: categories: App, App, aspects: Functionality, Customer Support, sentiments: negative, negative )))

### Review: title: App keeps crashing, support not helping much, content: Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### Analysis: categories: (App, App) aspects: (Functionality, Customer Support) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App keeps crashing, support not helping much, Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! Output: App - Functionality - negative, App - Customer Support - negative $$$

Voice calls no longer work

WhatsApp use to be the app I made all my phone calls on, but recently the voice and video calls have not working. I’ve tested it over multiple different networks with multiple different people and no ones able to get a decent call through. Very sad because WhatsApp use to be great at this., Update: 2 months later and WhatsApp has still not fixed their voice or video calls. Only thing this app is good for anymore is texting.

Connectivity

Voice Calls

Negative

Connectivity - Voice Calls - Negative

### USER:Voice calls no longer work, WhatsApp use to be the app I made all my phone calls on, but recently the voice and video calls have not working. I’ve tested it over multiple different networks with multiple different people and no ones able to get a decent call through. Very sad because WhatsApp use to be great at this., Update: 2 months later and WhatsApp has still not fixed their voice or video calls. Only thing this app is good for anymore is texting. ### ASSISTANT: Connectivity - Voice Calls - Negative )))

### Review: title: Voice calls no longer work, content: WhatsApp use to be the app I made all my phone calls on, but recently the voice and video calls have not working. I’ve tested it over multiple different networks with multiple different people and no ones able to get a decent call through. Very sad because WhatsApp use to be great at this., Update: 2 months later and WhatsApp has still not fixed their voice or video calls. Only thing this app is good for anymore is texting. ### Analysis: categories: Connectivity, aspects: Voice Calls, sentiments: Negative )))

### Review: title: Voice calls no longer work, content: WhatsApp use to be the app I made all my phone calls on, but recently the voice and video calls have not working. I’ve tested it over multiple different networks with multiple different people and no ones able to get a decent call through. Very sad because WhatsApp use to be great at this., Update: 2 months later and WhatsApp has still not fixed their voice or video calls. Only thing this app is good for anymore is texting. ### Analysis: categories: (Connectivity) aspects: (Voice Calls) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Voice calls no longer work, WhatsApp use to be the app I made all my phone calls on, but recently the voice and video calls have not working. I’ve tested it over multiple different networks with multiple different people and no ones able to get a decent call through. Very sad because WhatsApp use to be great at this., Update: 2 months later and WhatsApp has still not fixed their voice or video calls. Only thing this app is good for anymore is texting. Output: Connectivity - Voice Calls - Negative $$$

Suggestion

Hello whatsapp team. Can you remove the feature of not seeing the person online ! As this feature is misleading and not good for relationships and it caused me many problems why you dont let the other person see when the person is online while chatting this was the worst update you have done. , Also why dont you add a feature for stopping people from sending voice messages as i dont prefer voice messages. Your only focus is to add features for people to hide o WhatsApp! You lost the main purpose of WhatsApp as it is a chatting application in which i have the right to know if the person is online or not and if they read my messages or not! Why you give a chance for people to mislead others on this application why you add deactivated for people to hide . Why dont you hide your application forever so we find a better one to use instead of an application that causes problem between couples.

Communication, Features, Privacy

Online status, Voice messages, Hiding online status

negative, negative, negative

Communication - Online status - negative, Features - Voice messages - negative, Privacy - Hiding online status - negative

### USER:Suggestion, Hello whatsapp team. Can you remove the feature of not seeing the person online ! As this feature is misleading and not good for relationships and it caused me many problems why you dont let the other person see when the person is online while chatting this was the worst update you have done. , Also why dont you add a feature for stopping people from sending voice messages as i dont prefer voice messages. Your only focus is to add features for people to hide o WhatsApp! You lost the main purpose of WhatsApp as it is a chatting application in which i have the right to know if the person is online or not and if they read my messages or not! Why you give a chance for people to mislead others on this application why you add deactivated for people to hide . Why dont you hide your application forever so we find a better one to use instead of an application that causes problem between couples. ### ASSISTANT: Communication - Online status - negative, Features - Voice messages - negative, Privacy - Hiding online status - negative )))

### Review: title: Suggestion, content: Hello whatsapp team. Can you remove the feature of not seeing the person online ! As this feature is misleading and not good for relationships and it caused me many problems why you dont let the other person see when the person is online while chatting this was the worst update you have done. , Also why dont you add a feature for stopping people from sending voice messages as i dont prefer voice messages. Your only focus is to add features for people to hide o WhatsApp! You lost the main purpose of WhatsApp as it is a chatting application in which i have the right to know if the person is online or not and if they read my messages or not! Why you give a chance for people to mislead others on this application why you add deactivated for people to hide . Why dont you hide your application forever so we find a better one to use instead of an application that causes problem between couples. ### Analysis: categories: Communication, Features, Privacy, aspects: Online status, Voice messages, Hiding online status, sentiments: negative, negative, negative )))

### Review: title: Suggestion, content: Hello whatsapp team. Can you remove the feature of not seeing the person online ! As this feature is misleading and not good for relationships and it caused me many problems why you dont let the other person see when the person is online while chatting this was the worst update you have done. , Also why dont you add a feature for stopping people from sending voice messages as i dont prefer voice messages. Your only focus is to add features for people to hide o WhatsApp! You lost the main purpose of WhatsApp as it is a chatting application in which i have the right to know if the person is online or not and if they read my messages or not! Why you give a chance for people to mislead others on this application why you add deactivated for people to hide . Why dont you hide your application forever so we find a better one to use instead of an application that causes problem between couples. ### Analysis: categories: (Communication, Features, Privacy) aspects: (Online status, Voice messages, Hiding online status) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Suggestion, Hello whatsapp team. Can you remove the feature of not seeing the person online ! As this feature is misleading and not good for relationships and it caused me many problems why you dont let the other person see when the person is online while chatting this was the worst update you have done. , Also why dont you add a feature for stopping people from sending voice messages as i dont prefer voice messages. Your only focus is to add features for people to hide o WhatsApp! You lost the main purpose of WhatsApp as it is a chatting application in which i have the right to know if the person is online or not and if they read my messages or not! Why you give a chance for people to mislead others on this application why you add deactivated for people to hide . Why dont you hide your application forever so we find a better one to use instead of an application that causes problem between couples. Output: Communication - Online status - negative, Features - Voice messages - negative, Privacy - Hiding online status - negative $$$

.

I've done nothing wrong and WhatsApp is my main messaging and communication app, use it to study, work and most important to keep in contact with my immediate family members who live far from me in another country, i have never done anything illegal or against their policy on there and I'm desperate to get my account back. And I've not used any unofficial app I've always only used the official app. At this point I don't even know yet if it's a permanent or temporary ban I've sent hundreds of emails since this happened more than 6 days ago, l've tried everything I could imagine to get in contact with support and I've not received a single reply. I have not know from my family for days because of this and is starting to frustrate me more, the only option I have left is keep sending messages through Instagram and Facebook as well and even post this here because I don't know what else I can do since this was obviously done by mistake. I cannot change my phone number because this number in linked to way too many sites.

Communication, Communication, Functionality

Support, Responsiveness, Communication

negative, negative, negative

Communication - Support - negative, Communication - Responsiveness - negative, Functionality - Communication - negative

### USER:., I've done nothing wrong and WhatsApp is my main messaging and communication app, use it to study, work and most important to keep in contact with my immediate family members who live far from me in another country, i have never done anything illegal or against their policy on there and I'm desperate to get my account back And I've not used any unofficial app I've always only used the official app At this point I don't even know yet if it's a permanent or temporary ban I've sent hundreds of emails since this happened more than 6 days ago, l've tried everything I could imagine to get in contact with support and I've not received a single reply I have not know from my family for days because of this and is starting to frustrate me more, the only option I have left is keep sending messages through Instagram and Facebook as well and even post this here because I don't know what else I can do since this was obviously done by mistake I cannot change my phone number because this number in linked to way too many sites ### ASSISTANT: Communication - Support - negative, Communication - Responsiveness - negative, Functionality - Communication - negative )))

### Review: title: ., content: I've done nothing wrong and WhatsApp is my main messaging and communication app, use it to study, work and most important to keep in contact with my immediate family members who live far from me in another country, i have never done anything illegal or against their policy on there and I'm desperate to get my account back. And I've not used any unofficial app I've always only used the official app. At this point I don't even know yet if it's a permanent or temporary ban I've sent hundreds of emails since this happened more than 6 days ago, l've tried everything I could imagine to get in contact with support and I've not received a single reply. I have not know from my family for days because of this and is starting to frustrate me more, the only option I have left is keep sending messages through Instagram and Facebook as well and even post this here because I don't know what else I can do since this was obviously done by mistake. I cannot change my phone number because this number in linked to way too many sites. ### Analysis: categories: Communication, Communication, Functionality, aspects: Support, Responsiveness, Communication, sentiments: negative, negative, negative )))

### Review: title: ., content: I've done nothing wrong and WhatsApp is my main messaging and communication app, use it to study, work and most important to keep in contact with my immediate family members who live far from me in another country, i have never done anything illegal or against their policy on there and I'm desperate to get my account back. And I've not used any unofficial app I've always only used the official app. At this point I don't even know yet if it's a permanent or temporary ban I've sent hundreds of emails since this happened more than 6 days ago, l've tried everything I could imagine to get in contact with support and I've not received a single reply. I have not know from my family for days because of this and is starting to frustrate me more, the only option I have left is keep sending messages through Instagram and Facebook as well and even post this here because I don't know what else I can do since this was obviously done by mistake. I cannot change my phone number because this number in linked to way too many sites. ### Analysis: categories: (Communication, Communication, Functionality) aspects: (Support, Responsiveness, Communication) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: ., I've done nothing wrong and WhatsApp is my main messaging and communication app, use it to study, work and most important to keep in contact with my immediate family members who live far from me in another country, i have never done anything illegal or against their policy on there and I'm desperate to get my account back And I've not used any unofficial app I've always only used the official app At this point I don't even know yet if it's a permanent or temporary ban I've sent hundreds of emails since this happened more than 6 days ago, l've tried everything I could imagine to get in contact with support and I've not received a single reply I have not know from my family for days because of this and is starting to frustrate me more, the only option I have left is keep sending messages through Instagram and Facebook as well and even post this here because I don't know what else I can do since this was obviously done by mistake I cannot change my phone number because this number in linked to way too many sites Output: Communication - Support - negative, Communication - Responsiveness - negative, Functionality - Communication - negative $$$

Poorly Designed Dark Mode

I’ve used WhatsApp since about 2011. The main functions have always been great, but of all the updates over all those years, the recent Dark Mode enablement feels like the laziest implementation. If DM is enabled on a users’ device, WhatsApp forces their DM to be enabled without an option to disable - users’ should have a choice. The DM design itself is an eye sore, the user is stuck with their own messages displayed in an horrid turquoise bubble, which looks terrible on all but 2 of the chat background options - solid light grey and solid dark grey... 1) pls give users the choice to enable/disable dark mode in-app AND 2) allow users to choose the color of the message bubble because this turquoise is disgusting.

Interface, Interface, Interface

Dark Mode, Color Options, Message Bubbles

negative, negative, negative

Interface - Dark Mode - negative, Interface - Color Options - negative, Interface - Message Bubbles - negative

### USER:Poorly Designed Dark Mode, I’ve used WhatsApp since about 2011. The main functions have always been great, but of all the updates over all those years, the recent Dark Mode enablement feels like the laziest implementation. If DM is enabled on a users’ device, WhatsApp forces their DM to be enabled without an option to disable - users’ should have a choice. The DM design itself is an eye sore, the user is stuck with their own messages displayed in an horrid turquoise bubble, which looks terrible on all but 2 of the chat background options - solid light grey and solid dark grey... 1) pls give users the choice to enable/disable dark mode in-app AND 2) allow users to choose the color of the message bubble because this turquoise is disgusting. ### ASSISTANT: Interface - Dark Mode - negative, Interface - Color Options - negative, Interface - Message Bubbles - negative )))

### Review: title: Poorly Designed Dark Mode, content: I’ve used WhatsApp since about 2011. The main functions have always been great, but of all the updates over all those years, the recent Dark Mode enablement feels like the laziest implementation. If DM is enabled on a users’ device, WhatsApp forces their DM to be enabled without an option to disable - users’ should have a choice. The DM design itself is an eye sore, the user is stuck with their own messages displayed in an horrid turquoise bubble, which looks terrible on all but 2 of the chat background options - solid light grey and solid dark grey... 1) pls give users the choice to enable/disable dark mode in-app AND 2) allow users to choose the color of the message bubble because this turquoise is disgusting. ### Analysis: categories: Interface, Interface, Interface, aspects: Dark Mode, Color Options, Message Bubbles, sentiments: negative, negative, negative )))

### Review: title: Poorly Designed Dark Mode, content: I’ve used WhatsApp since about 2011. The main functions have always been great, but of all the updates over all those years, the recent Dark Mode enablement feels like the laziest implementation. If DM is enabled on a users’ device, WhatsApp forces their DM to be enabled without an option to disable - users’ should have a choice. The DM design itself is an eye sore, the user is stuck with their own messages displayed in an horrid turquoise bubble, which looks terrible on all but 2 of the chat background options - solid light grey and solid dark grey... 1) pls give users the choice to enable/disable dark mode in-app AND 2) allow users to choose the color of the message bubble because this turquoise is disgusting. ### Analysis: categories: (Interface, Interface, Interface) aspects: (Dark Mode, Color Options, Message Bubbles) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Poorly Designed Dark Mode, I’ve used WhatsApp since about 2011. The main functions have always been great, but of all the updates over all those years, the recent Dark Mode enablement feels like the laziest implementation. If DM is enabled on a users’ device, WhatsApp forces their DM to be enabled without an option to disable - users’ should have a choice. The DM design itself is an eye sore, the user is stuck with their own messages displayed in an horrid turquoise bubble, which looks terrible on all but 2 of the chat background options - solid light grey and solid dark grey... 1) pls give users the choice to enable/disable dark mode in-app AND 2) allow users to choose the color of the message bubble because this turquoise is disgusting. Output: Interface - Dark Mode - negative, Interface - Color Options - negative, Interface - Message Bubbles - negative $$$

Anytime Anywhere App - WhatsApp changed the way we communicate.

WhatsApp will go in history as an App which change the way across the globe how we communicate. Just downloaded as a chat app to connect local friends planning weekend meetup. Now No international calling cards, all my family and friends, I call them via audio and video calls via WhatsApp. For Work, Professional Network, Professional Network, for connecting with people of same geographical area, same interest I manage more than 1500 different WhatsApp groups. WhatsApp you are amazing. I am still waiting for the feature when Admin can delete messages posted by spammers in groups and remove and delete a spammer from all groups with single click. Wrote to WhatsApp Team few times and still waiting for that Admin Privilege. Thanks WhatsApp, you have become “Anytime Anywhere App” for billions including me.

Messaging, Messaging, Overall

Group Management, Call Features, Convenience

Negative, Positive, Positive

Messaging - Group Management - Negative, Messaging - Call Features - Positive, Overall - Convenience - Positive

### USER:Anytime Anywhere App - WhatsApp changed the way we communicate., WhatsApp will go in history as an App which change the way across the globe how we communicate. Just downloaded as a chat app to connect local friends planning weekend meetup. Now No international calling cards, all my family and friends, I call them via audio and video calls via WhatsApp. For Work, Professional Network, Professional Network, for connecting with people of same geographical area, same interest I manage more than 1500 different WhatsApp groups. WhatsApp you are amazing. I am still waiting for the feature when Admin can delete messages posted by spammers in groups and remove and delete a spammer from all groups with single click. Wrote to WhatsApp Team few times and still waiting for that Admin Privilege. Thanks WhatsApp, you have become “Anytime Anywhere App” for billions including me. ### ASSISTANT: Messaging - Group Management - Negative, Messaging - Call Features - Positive, Overall - Convenience - Positive )))

### Review: title: Anytime Anywhere App - WhatsApp changed the way we communicate., content: WhatsApp will go in history as an App which change the way across the globe how we communicate. Just downloaded as a chat app to connect local friends planning weekend meetup. Now No international calling cards, all my family and friends, I call them via audio and video calls via WhatsApp. For Work, Professional Network, Professional Network, for connecting with people of same geographical area, same interest I manage more than 1500 different WhatsApp groups. WhatsApp you are amazing. I am still waiting for the feature when Admin can delete messages posted by spammers in groups and remove and delete a spammer from all groups with single click. Wrote to WhatsApp Team few times and still waiting for that Admin Privilege. Thanks WhatsApp, you have become “Anytime Anywhere App” for billions including me. ### Analysis: categories: Messaging, Messaging, Overall, aspects: Group Management, Call Features, Convenience, sentiments: Negative, Positive, Positive )))

### Review: title: Anytime Anywhere App - WhatsApp changed the way we communicate., content: WhatsApp will go in history as an App which change the way across the globe how we communicate. Just downloaded as a chat app to connect local friends planning weekend meetup. Now No international calling cards, all my family and friends, I call them via audio and video calls via WhatsApp. For Work, Professional Network, Professional Network, for connecting with people of same geographical area, same interest I manage more than 1500 different WhatsApp groups. WhatsApp you are amazing. I am still waiting for the feature when Admin can delete messages posted by spammers in groups and remove and delete a spammer from all groups with single click. Wrote to WhatsApp Team few times and still waiting for that Admin Privilege. Thanks WhatsApp, you have become “Anytime Anywhere App” for billions including me. ### Analysis: categories: (Messaging, Messaging, Overall) aspects: (Group Management, Call Features, Convenience) sentiments: (Negative, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Anytime Anywhere App - WhatsApp changed the way we communicate., WhatsApp will go in history as an App which change the way across the globe how we communicate. Just downloaded as a chat app to connect local friends planning weekend meetup. Now No international calling cards, all my family and friends, I call them via audio and video calls via WhatsApp. For Work, Professional Network, Professional Network, for connecting with people of same geographical area, same interest I manage more than 1500 different WhatsApp groups. WhatsApp you are amazing. I am still waiting for the feature when Admin can delete messages posted by spammers in groups and remove and delete a spammer from all groups with single click. Wrote to WhatsApp Team few times and still waiting for that Admin Privilege. Thanks WhatsApp, you have become “Anytime Anywhere App” for billions including me. Output: Messaging - Group Management - Negative, Messaging - Call Features - Positive, Overall - Convenience - Positive $$$

Voice Messages Need Help

On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts.

Functionality

Voice messages

Negative

Functionality - Voice messages - Negative

### USER:Voice Messages Need Help, On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts. ### ASSISTANT: Functionality - Voice messages - Negative )))

### Review: title: Voice Messages Need Help, content: On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts. ### Analysis: categories: Functionality, aspects: Voice messages, sentiments: Negative )))

### Review: title: Voice Messages Need Help, content: On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts. ### Analysis: categories: (Functionality) aspects: (Voice messages) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Voice Messages Need Help, On multiple iPhones, multiple versions of iOS and WhatsApp voice messages stop playing. I press the play button, lift to my ear and nothing. I look at the screen and see that it’s not playing. I connect AirPods and it looks like it’s playing, but there’s no sound (yes, the volume is up and even the mute switch is off). Usually I have to restart and it will work, but 1. That shouldn’t be the case and 2. Lately even that’s not working and I have to wait like a day for it to work. Besides the absurdity of not being able to have WhatsApp on multiple phones or easily switch between platforms without losing all message history, this makes it so difficult to use with my contacts. Output: Functionality - Voice messages - Negative $$$

Constantly getting tagged for spam

I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating

App

Support

Negative

App - Support - Negative

### USER:Constantly getting tagged for spam, I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating ### ASSISTANT: App - Support - Negative )))

### Review: title: Constantly getting tagged for spam, content: I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating ### Analysis: categories: App, aspects: Support, sentiments: Negative )))

### Review: title: Constantly getting tagged for spam, content: I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating ### Analysis: categories: (App) aspects: (Support) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Constantly getting tagged for spam, I recently got a new number cause of a scammer. Shortly after I got the number my account was suspended due to spam. I sent them a message saying I got a new number and I was able to get back on. However shortly, and I mean in less than 30 seconds, I was blocked again. Long story short this same situation has happened this whole week. I get it up and running this it suspends me. I have my landlord and other business contacts on there that I need to speak with. I email the company twice and still no answer. Yes, I’m up to date with the latest iOS and WhatsApp. I even deleted the app and reinstalled it to still have the same issues. I still haven’t heard a word from anyone from the company and it’s getting really annoying and frustrating Output: App - Support - Negative $$$

Great, improved App

This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve.

Calling, Calling, Messaging

Connectivity, Ease of Use, Safety

positive, positive, negative

Calling - Connectivity - positive, Calling - Ease of Use - positive, Messaging - Safety - negative

### USER:Great, improved App, This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve. ### ASSISTANT: Calling - Connectivity - positive, Calling - Ease of Use - positive, Messaging - Safety - negative )))

### Review: title: Great, improved App, content: This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve. ### Analysis: categories: Calling, Calling, Messaging, aspects: Connectivity, Ease of Use, Safety, sentiments: positive, positive, negative )))

### Review: title: Great, improved App, content: This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve. ### Analysis: categories: (Calling, Calling, Messaging) aspects: (Connectivity, Ease of Use, Safety) sentiments: (positive, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great, improved App, This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve. Output: Calling - Connectivity - positive, Calling - Ease of Use - positive, Messaging - Safety - negative $$$

Status updates!

I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging.

App, App, App

Status update, Status update, Status update

Negative, Negative, Negative

App - Status update - Negative, App - Status update - Negative, App - Status update - Negative

### USER:Status updates!, I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging. ### ASSISTANT: App - Status update - Negative, App - Status update - Negative, App - Status update - Negative )))

### Review: title: Status updates!, content: I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging. ### Analysis: categories: App, App, App, aspects: Status update, Status update, Status update, sentiments: Negative, Negative, Negative )))

### Review: title: Status updates!, content: I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging. ### Analysis: categories: (App, App, App) aspects: (Status update, Status update, Status update) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Status updates!, I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging. Output: App - Status update - Negative, App - Status update - Negative, App - Status update - Negative $$$

Status features up dates

I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve

App Features, App Features, App Features, Overall App Experience, Overall App Experience, Overall App Experience, Overall App Experience

Status feature, Open status feature, Follow feature, Video calling, Voice calling, International communication, Free communication

Positive, Positive, Positive, Positive, Positive, Positive, Positive

App Features - Status feature - Positive, App Features - Open status feature - Positive, App Features - Follow feature - Positive, Overall App Experience - Video calling - Positive, Overall App Experience - Voice calling - Positive, Overall App Experience - International communication - Positive, Overall App Experience - Free communication - Positive

### USER:Status features up dates, I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve ### ASSISTANT: App Features - Status feature - Positive, App Features - Open status feature - Positive, App Features - Follow feature - Positive, Overall App Experience - Video calling - Positive, Overall App Experience - Voice calling - Positive, Overall App Experience - International communication - Positive, Overall App Experience - Free communication - Positive )))

### Review: title: Status features up dates, content: I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve ### Analysis: categories: App Features, App Features, App Features, Overall App Experience, Overall App Experience, Overall App Experience, Overall App Experience, aspects: Status feature, Open status feature, Follow feature, Video calling, Voice calling, International communication, Free communication, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Status features up dates, content: I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve ### Analysis: categories: (App Features, App Features, App Features, Overall App Experience, Overall App Experience, Overall App Experience, Overall App Experience) aspects: (Status feature, Open status feature, Follow feature, Video calling, Voice calling, International communication, Free communication) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Status features up dates, I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve Output: App Features - Status feature - Positive, App Features - Open status feature - Positive, App Features - Follow feature - Positive, Overall App Experience - Video calling - Positive, Overall App Experience - Voice calling - Positive, Overall App Experience - International communication - Positive, Overall App Experience - Free communication - Positive $$$

Just a minor issue that’s really problematic

Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency.

Communication, Communication

Reliability, Message Delivery

Negative, Negative

Communication - Reliability - Negative, Communication - Message Delivery - Negative

### USER:Just a minor issue that’s really problematic, Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### ASSISTANT: Communication - Reliability - Negative, Communication - Message Delivery - Negative )))

### Review: title: Just a minor issue that’s really problematic, content: Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### Analysis: categories: Communication, Communication, aspects: Reliability, Message Delivery, sentiments: Negative, Negative )))

### Review: title: Just a minor issue that’s really problematic, content: Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### Analysis: categories: (Communication, Communication) aspects: (Reliability, Message Delivery) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Just a minor issue that’s really problematic, Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. Output: Communication - Reliability - Negative, Communication - Message Delivery - Negative $$$

WhatsApp

WhatsApp is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best!

Messaging, Messaging, Messaging, Customization, Security, Security

Communication, Features, Security, Profile, Authentication, Privacy

positive, positive, positive, positive, positive, positive

Messaging - Communication - positive, Messaging - Features - positive, Messaging - Security - positive, Customization - Profile - positive, Security - Authentication - positive, Security - Privacy - positive

### USER:WhatsApp, is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best! ### ASSISTANT: Messaging - Communication - positive, Messaging - Features - positive, Messaging - Security - positive, Customization - Profile - positive, Security - Authentication - positive, Security - Privacy - positive )))

### Review: title: WhatsApp, content: WhatsApp is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best! ### Analysis: categories: Messaging, Messaging, Messaging, Customization, Security, Security, aspects: Communication, Features, Security, Profile, Authentication, Privacy, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: WhatsApp, content: WhatsApp is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best! ### Analysis: categories: (Messaging, Messaging, Messaging, Customization, Security, Security) aspects: (Communication, Features, Security, Profile, Authentication, Privacy) sentiments: (positive, positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp, is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best! Output: Messaging - Communication - positive, Messaging - Features - positive, Messaging - Security - positive, Customization - Profile - positive, Security - Authentication - positive, Security - Privacy - positive $$$

My opinión

Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great!

App Features

Privacy

Negative

App Features - Privacy - Negative

### USER:My opinión, Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great! ### ASSISTANT: App Features - Privacy - Negative )))

### Review: title: My opinión, content: Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great! ### Analysis: categories: App Features, aspects: Privacy, sentiments: Negative )))

### Review: title: My opinión, content: Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great! ### Analysis: categories: (App Features) aspects: (Privacy) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: My opinión, Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great! Output: App Features - Privacy - Negative $$$

No ring when you Add participants in a Group call

I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon.

Interface, Interface

Call Notifications, Video Calls

Negative, Negative

Interface - Call Notifications - Negative, Interface - Video Calls - Negative

### USER:No ring when you Add participants in a Group call, I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon. ### ASSISTANT: Interface - Call Notifications - Negative, Interface - Video Calls - Negative )))

### Review: title: No ring when you Add participants in a Group call, content: I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon. ### Analysis: categories: Interface, Interface, aspects: Call Notifications, Video Calls, sentiments: Negative, Negative )))

### Review: title: No ring when you Add participants in a Group call, content: I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon. ### Analysis: categories: (Interface, Interface) aspects: (Call Notifications, Video Calls) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No ring when you Add participants in a Group call, I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon. Output: Interface - Call Notifications - Negative, Interface - Video Calls - Negative $$$

No Free Samsung to iPhone switch

I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier.

App, App, App

Backup, Stability, Transition

Negative, Negative, Negative

App - Backup - Negative, App - Stability - Negative, App - Transition - Negative

### USER:No Free Samsung to iPhone switch, I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier. ### ASSISTANT: App - Backup - Negative, App - Stability - Negative, App - Transition - Negative )))

### Review: title: No Free Samsung to iPhone switch, content: I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier. ### Analysis: categories: App, App, App, aspects: Backup, Stability, Transition, sentiments: Negative, Negative, Negative )))

### Review: title: No Free Samsung to iPhone switch, content: I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier. ### Analysis: categories: (App, App, App) aspects: (Backup, Stability, Transition) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No Free Samsung to iPhone switch, I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier. Output: App - Backup - Negative, App - Stability - Negative, App - Transition - Negative $$$

Cannot backup - erroneous messge

Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member.

App

Functionality

Negative

App - Functionality - Negative

### USER:Cannot backup - erroneous messge, Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Cannot backup - erroneous messge, content: Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Cannot backup - erroneous messge, content: Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Cannot backup - erroneous messge, Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member. Output: App - Functionality - Negative $$$

Group voice text and pinning

Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock!

Chat, Chat, Chat, Chat, Chat, User Interface

Voice Text, Pinning, Admin Controls, Call Links, Phone and Video Icons, Call Links

Negative, Negative, Negative, Positive, Negative, Positive

Chat - Voice Text - Negative, Chat - Pinning - Negative, Chat - Admin Controls - Negative, Chat - Call Links - Positive, Chat - Phone and Video Icons - Negative, User Interface - Call Links - Positive

### USER:Group voice text and pinning, Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock! ### ASSISTANT: Chat - Voice Text - Negative, Chat - Pinning - Negative, Chat - Admin Controls - Negative, Chat - Call Links - Positive, Chat - Phone and Video Icons - Negative, User Interface - Call Links - Positive )))

### Review: title: Group voice text and pinning, content: Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock! ### Analysis: categories: Chat, Chat, Chat, Chat, Chat, User Interface, aspects: Voice Text, Pinning, Admin Controls, Call Links, Phone and Video Icons, Call Links, sentiments: Negative, Negative, Negative, Positive, Negative, Positive )))

### Review: title: Group voice text and pinning, content: Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock! ### Analysis: categories: (Chat, Chat, Chat, Chat, Chat, User Interface) aspects: (Voice Text, Pinning, Admin Controls, Call Links, Phone and Video Icons, Call Links) sentiments: (Negative, Negative, Negative, Positive, Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Group voice text and pinning, Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock! Output: Chat - Voice Text - Negative, Chat - Pinning - Negative, Chat - Admin Controls - Negative, Chat - Call Links - Positive, Chat - Phone and Video Icons - Negative, User Interface - Call Links - Positive $$$

Need video call through WhatsApp Web

I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon

App

Feature

Negative

App - Feature - Negative

### USER:Need video call through WhatsApp Web, I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon ### ASSISTANT: App - Feature - Negative )))

### Review: title: Need video call through WhatsApp Web, content: I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon ### Analysis: categories: App, aspects: Feature, sentiments: Negative )))

### Review: title: Need video call through WhatsApp Web, content: I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon ### Analysis: categories: (App) aspects: (Feature) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Need video call through WhatsApp Web, I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon Output: App - Feature - Negative $$$

Contemplating some improvements

At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !!

Messaging, Messaging

Message Deletion, Message Editing

Positive, Negative

Messaging - Message Deletion - Positive, Messaging - Message Editing - Negative

### USER:Contemplating some improvements, At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !! ### ASSISTANT: Messaging - Message Deletion - Positive, Messaging - Message Editing - Negative )))

### Review: title: Contemplating some improvements, content: At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !! ### Analysis: categories: Messaging, Messaging, aspects: Message Deletion, Message Editing, sentiments: Positive, Negative )))

### Review: title: Contemplating some improvements, content: At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !! ### Analysis: categories: (Messaging, Messaging) aspects: (Message Deletion, Message Editing) sentiments: (Positive, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Contemplating some improvements, At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !! Output: Messaging - Message Deletion - Positive, Messaging - Message Editing - Negative $$$

Profile Photos

WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect!

Privacy

Profile Photos

Negative

Privacy - Profile Photos - Negative

### USER:Profile Photos, WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect! ### ASSISTANT: Privacy - - Negative )))

### Review: title: Profile Photos, content: WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect! ### Analysis: categories: Privacy, aspects: Profile Photos, sentiments: Negative )))

### Review: title: Profile Photos, content: WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect! ### Analysis: categories: (Privacy) aspects: (Profile Photos) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Profile Photos, WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect! Output: Privacy - - Negative $$$

Bugs to fix & suggestions

I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree.

App, App, App

Features, Features, Features

Negative, Negative, Negative

App - Features - Negative, App - Features - Negative, App - Features - Negative

### USER:Bugs to fix & suggestions, I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree. ### ASSISTANT: App - Features - Negative, App - Features - Negative, App - Features - Negative )))

### Review: title: Bugs to fix & suggestions, content: I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree. ### Analysis: categories: App, App, App, aspects: Features, Features, Features, sentiments: Negative, Negative, Negative )))

### Review: title: Bugs to fix & suggestions, content: I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree. ### Analysis: categories: (App, App, App) aspects: (Features, Features, Features) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Bugs to fix & suggestions, I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree. Output: App - Features - Negative, App - Features - Negative, App - Features - Negative $$$

“Add exception” option to Last Seen status removed!

Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back.

Privacy, Functionality

Contact access, Last Seen status visibility

negative, negative

Privacy - Contact access - negative, Functionality - Last Seen status visibility - negative

### USER:“Add exception” option to Last Seen status removed!, Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back. ### ASSISTANT: Privacy - Contact access - negative, Functionality - Last Seen status visibility - negative )))

### Review: title: “Add exception” option to Last Seen status removed!, content: Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back. ### Analysis: categories: Privacy, Functionality, aspects: Contact access, Last Seen status visibility, sentiments: negative, negative )))

### Review: title: “Add exception” option to Last Seen status removed!, content: Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back. ### Analysis: categories: (Privacy, Functionality) aspects: (Contact access, Last Seen status visibility) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: “Add exception” option to Last Seen status removed!, Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back. Output: Privacy - Contact access - negative, Functionality - Last Seen status visibility - negative $$$

A paragraph about whatsapp

WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life.

Privacy, Privacy, Features, Features, Features, Features

Security, Data Collection, Stickers, Video Calls, Voice Calls, Self-destructing Messages

positive, negative, positive, positive, positive, positive

Privacy - Security - positive, Privacy - Data Collection - negative, Features - Stickers - positive, Features - Video Calls - positive, Features - Voice Calls - positive, Features - Self-destructing Messages - positive

### USER:A paragraph about whatsapp, WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life. ### ASSISTANT: Privacy - Security - positive, Privacy - Data Collection - negative, Features - Stickers - positive, Features - Video Calls - positive, Features - Voice Calls - positive, Features - Self-destructing Messages - positive )))

### Review: title: A paragraph about whatsapp, content: WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life. ### Analysis: categories: Privacy, Privacy, Features, Features, Features, Features, aspects: Security, Data Collection, Stickers, Video Calls, Voice Calls, Self-destructing Messages, sentiments: positive, negative, positive, positive, positive, positive )))

### Review: title: A paragraph about whatsapp, content: WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life. ### Analysis: categories: (Privacy, Privacy, Features, Features, Features, Features) aspects: (Security, Data Collection, Stickers, Video Calls, Voice Calls, Self-destructing Messages) sentiments: (positive, negative, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: A paragraph about whatsapp, WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life. Output: Privacy - Security - positive, Privacy - Data Collection - negative, Features - Stickers - positive, Features - Video Calls - positive, Features - Voice Calls - positive, Features - Self-destructing Messages - positive $$$

Need an easy way to block and delete spam

Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned.

Interface

spam management

negative

Interface - spam management - negative

### USER:Need an easy way to block and delete spam, Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned. ### ASSISTANT: Interface - spam management - negative )))

### Review: title: Need an easy way to block and delete spam, content: Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned. ### Analysis: categories: Interface, aspects: spam management, sentiments: negative )))

### Review: title: Need an easy way to block and delete spam, content: Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned. ### Analysis: categories: (Interface) aspects: (spam management) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Need an easy way to block and delete spam, Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned. Output: Interface - spam management - negative $$$

Best chat app in the world

This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch!

Features, Features, Features, Features, Features, Features

Ability to react to messages, Ability to see entire communication history in chat, Ability to quote messages, Ability to see messages as you're answering, Saving photos to camera roll, Change chat background picture

negative, negative, positive, positive, positive, positive

Features - Ability to react to messages - negative, Features - Ability to see entire communication history in chat - negative, Features - Ability to quote messages - positive, Features - Ability to see messages as you're answering - positive, Features - Saving photos to camera roll - positive, Features - Change chat background picture - positive

### USER:Best chat app in the world, This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch! ### ASSISTANT: Features - Ability to react to messages - negative, Features - Ability to see entire communication history in chat - negative, Features - Ability to quote messages - positive, Features - Ability to see messages as you're answering - positive, Features - Saving photos to camera roll - positive, Features - Change chat background picture - positive )))

### Review: title: Best chat app in the world, content: This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch! ### Analysis: categories: Features, Features, Features, Features, Features, Features, aspects: Ability to react to messages, Ability to see entire communication history in chat, Ability to quote messages, Ability to see messages as you're answering, Saving photos to camera roll, Change chat background picture, sentiments: negative, negative, positive, positive, positive, positive )))

### Review: title: Best chat app in the world, content: This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch! ### Analysis: categories: (Features, Features, Features, Features, Features, Features) aspects: (Ability to react to messages, Ability to see entire communication history in chat, Ability to quote messages, Ability to see messages as you're answering, Saving photos to camera roll, Change chat background picture) sentiments: (negative, negative, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Best chat app in the world, This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch! Output: Features - Ability to react to messages - negative, Features - Ability to see entire communication history in chat - negative, Features - Ability to quote messages - positive, Features - Ability to see messages as you're answering - positive, Features - Saving photos to camera roll - positive, Features - Change chat background picture - positive $$$

Message won’t delete

So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying.

Usability

Delete Feature

Negative

Usability - Delete Feature - Negative

### USER:Message won’t delete, So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying. ### ASSISTANT: Usability - Delete Feature - Negative )))

### Review: title: Message won’t delete, content: So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying. ### Analysis: categories: Usability, aspects: Delete Feature, sentiments: Negative )))

### Review: title: Message won’t delete, content: So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying. ### Analysis: categories: (Usability) aspects: (Delete Feature) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Message won’t delete, So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying. Output: Usability - Delete Feature - Negative $$$

Will become history if they depend on the Phone number to make an account

WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues.

App, App

Feature, Security

negative, negative

App - Feature - negative, App - Security - negative

### USER:Will become history if they depend on the Phone number to make an account, WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues. ### ASSISTANT: App - Feature - negative, App - Security - negative )))

### Review: title: Will become history if they depend on the Phone number to make an account, content: WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues. ### Analysis: categories: App, App, aspects: Feature, Security, sentiments: negative, negative )))

### Review: title: Will become history if they depend on the Phone number to make an account, content: WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues. ### Analysis: categories: (App, App) aspects: (Feature, Security) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Will become history if they depend on the Phone number to make an account, WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues. Output: App - Feature - negative, App - Security - negative $$$

Love it, but......

I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore

Functionality

File size

Negative

Functionality - File size - Negative

### USER:Love it, but......, I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore ### ASSISTANT: Functionality - File size - Negative )))

### Review: title: Love it, but......, content: I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore ### Analysis: categories: Functionality, aspects: File size, sentiments: Negative )))

### Review: title: Love it, but......, content: I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore ### Analysis: categories: (Functionality) aspects: (File size) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Love it, but......, I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore Output: Functionality - File size - Negative $$$

Customer service needs improvement

Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine.

Messaging

Delivery

negative

Messaging - Delivery - negative

### USER:Customer service needs improvement, Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine. ### ASSISTANT: Messaging - Delivery - negative )))

### Review: title: Customer service needs improvement, content: Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine. ### Analysis: categories: Messaging, aspects: Delivery, sentiments: negative )))

### Review: title: Customer service needs improvement, content: Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine. ### Analysis: categories: (Messaging) aspects: (Delivery) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Customer service needs improvement, Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine. Output: Messaging - Delivery - negative $$$

Very very good

I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend

Messaging, Messaging, Messaging, Messaging, Overall

Free, No glitches, Speed, Extensive features, Overall quality

positive, positive, positive, positive, positive

Messaging - Free - positive, Messaging - No glitches - positive, Messaging - Speed - positive, Messaging - Extensive features - positive, Overall - Overall quality - positive

### USER:Very very good, I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend ### ASSISTANT: Messaging - Free - positive, Messaging - No glitches - positive, Messaging - Speed - positive, Messaging - Extensive features - positive, Overall - Overall quality - positive )))

### Review: title: Very very good, content: I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend ### Analysis: categories: Messaging, Messaging, Messaging, Messaging, Overall, aspects: Free, No glitches, Speed, Extensive features, Overall quality, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Very very good, content: I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend ### Analysis: categories: (Messaging, Messaging, Messaging, Messaging, Overall) aspects: (Free, No glitches, Speed, Extensive features, Overall quality) sentiments: (positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Very very good, I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend Output: Messaging - Free - positive, Messaging - No glitches - positive, Messaging - Speed - positive, Messaging - Extensive features - positive, Overall - Overall quality - positive $$$

They deleted my account for no reason

When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff.

App, App

Account, Support

Negative, Negative

App - Account - Negative, App - Support - Negative

### USER:They deleted my account for no reason, When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff. ### ASSISTANT: App - Account - Negative, App - Support - Negative )))

### Review: title: They deleted my account for no reason, content: When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff. ### Analysis: categories: App, App, aspects: Account, Support, sentiments: Negative, Negative )))

### Review: title: They deleted my account for no reason, content: When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff. ### Analysis: categories: (App, App) aspects: (Account, Support) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: They deleted my account for no reason, When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff. Output: App - Account - Negative, App - Support - Negative $$$

Great App-- Takes up too much space

Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it....

Storage, Storage

Media Management, Storage

Negative, Negative

Storage - Media Management - Negative, Storage - Storage - Negative

### USER:Great App-- Takes up too much space, Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it.... ### ASSISTANT: Storage - Media Management - Negative, Storage - Storage - Negative )))

### Review: title: Great App-- Takes up too much space, content: Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it.... ### Analysis: categories: Storage, Storage, aspects: Media Management, Storage, sentiments: Negative, Negative )))

### Review: title: Great App-- Takes up too much space, content: Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it.... ### Analysis: categories: (Storage, Storage) aspects: (Media Management, Storage) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great App-- Takes up too much space, Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it.... Output: Storage - Media Management - Negative, Storage - Storage - Negative $$$

Terrible help after hack

My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help.

App, App

Security, Support

Negative, Negative

App-Review: ('WhatsApp', ': ', 'My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. \nDuring this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account.\nYou would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything.\nIt’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help.'), App - Security - Negative, App - Support - Negative

### USER:Terrible help after hack, My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help. ### ASSISTANT: App-Review: ('WhatsApp', ': ', 'My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. \nDuring this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account.\nYou would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything.\nIt’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help.'), App - Security - Negative, App - Support - Negative )))

### Review: title: Terrible help after hack, content: My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help. ### Analysis: categories: App, App, aspects: Security, Support, sentiments: Negative, Negative )))

### Review: title: Terrible help after hack, content: My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help. ### Analysis: categories: (App, App) aspects: (Security, Support) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible help after hack, My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help. Output: App-Review: ('WhatsApp', ': ', 'My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. \nDuring this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account.\nYou would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything.\nIt’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help.'), App - Security - Negative, App - Support - Negative $$$

Terrible support

Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously.

Customer Support

Support

negative

Customer Support - Support - negative

### USER:Terrible support, Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### ASSISTANT: Customer Support - Support - negative )))

### Review: title: Terrible support, content: Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### Analysis: categories: Customer Support, aspects: Support, sentiments: negative )))

### Review: title: Terrible support, content: Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### Analysis: categories: (Customer Support) aspects: (Support) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible support, Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. Output: Customer Support - Support - negative $$$

Group Admins

Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion.

Group Features

Delete Message for Everyone

Negative

Group Features - Delete Message for Everyone - Negative

### USER:Group Admins, Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion. ### ASSISTANT: Group Features - Delete Message for Everyone - Negative )))

### Review: title: Group Admins, content: Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion. ### Analysis: categories: Group Features, aspects: Delete Message for Everyone, sentiments: Negative )))

### Review: title: Group Admins, content: Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion. ### Analysis: categories: (Group Features) aspects: (Delete Message for Everyone) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Group Admins, Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion. Output: Group Features - Delete Message for Everyone - Negative $$$

Unban my account please.

WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed

App-Review, App-Review

communication, functionality

negative, negative

App-Review - communication - negative, App-Review - functionality - negative

### USER:Unban my account please., WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed ### ASSISTANT: App-Review - communication - negative, App-Review - functionality - negative )))

### Review: title: Unban my account please., content: WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed ### Analysis: categories: App-Review, App-Review, aspects: communication, functionality, sentiments: negative, negative )))

### Review: title: Unban my account please., content: WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed ### Analysis: categories: (App-Review, App-Review) aspects: (communication, functionality) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Unban my account please., WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed Output: App-Review - communication - negative, App-Review - functionality - negative $$$

A reasonably good communication tool

While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail.

App, App, App, App

Instruction, Set-up, Text/Chat, Notification

negative, negative, negative, negative

App - Instruction - negative, App - Set-up - negative, App - Text/Chat - negative, App - Notification - negative

### USER:A reasonably good communication tool, While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail. ### ASSISTANT: App - Instruction - negative, App - Set-up - negative, App - Text/Chat - negative, App - Notification - negative )))

### Review: title: A reasonably good communication tool, content: While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail. ### Analysis: categories: App, App, App, App, aspects: Instruction, Set-up, Text/Chat, Notification, sentiments: negative, negative, negative, negative )))

### Review: title: A reasonably good communication tool, content: While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail. ### Analysis: categories: (App, App, App, App) aspects: (Instruction, Set-up, Text/Chat, Notification) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: A reasonably good communication tool, While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail. Output: App - Instruction - negative, App - Set-up - negative, App - Text/Chat - negative, App - Notification - negative $$$

Address New Bugs wit ur latest update

just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽

App Features, App Features, App Features, App Design, App Design

Channels feature, Individual chat lock feature, Status viewer, Status layout, Channels layout

positive, positive, negative, negative, negative

App Features - Channels feature - positive, App Features - Individual chat lock feature - positive, App Features - Status viewer - negative, App Design - Status layout - negative, App Design - Channels layout - negative

### USER:Address New Bugs wit ur latest update, just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽 ### ASSISTANT: App Features - Channels feature - positive, App Features - Individual chat lock feature - positive, App Features - Status viewer - negative, App Design - Status layout - negative, App Design - Channels layout - negative )))

### Review: title: Address New Bugs wit ur latest update, content: just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽 ### Analysis: categories: App Features, App Features, App Features, App Design, App Design, aspects: Channels feature, Individual chat lock feature, Status viewer, Status layout, Channels layout, sentiments: positive, positive, negative, negative, negative )))

### Review: title: Address New Bugs wit ur latest update, content: just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽 ### Analysis: categories: (App Features, App Features, App Features, App Design, App Design) aspects: (Channels feature, Individual chat lock feature, Status viewer, Status layout, Channels layout) sentiments: (positive, positive, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Address New Bugs wit ur latest update, just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽 Output: App Features - Channels feature - positive, App Features - Individual chat lock feature - positive, App Features - Status viewer - negative, App Design - Status layout - negative, App Design - Channels layout - negative $$$

Ruined the Community feature

I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature.

Community, Community

Access, UX

negative, negative

Community - Access - negative, Community - UX - negative

### USER:Ruined the Community feature, I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature. ### ASSISTANT: Community - Access - negative, Community - UX - negative )))

### Review: title: Ruined the Community feature, content: I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature. ### Analysis: categories: Community, Community, aspects: Access, UX, sentiments: negative, negative )))

### Review: title: Ruined the Community feature, content: I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature. ### Analysis: categories: (Community, Community) aspects: (Access, UX) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Ruined the Community feature, I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature. Output: Community - Access - negative, Community - UX - negative $$$

I can call all my people with it

I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp.

Communication, Connectivity, Privacy, Security, Social interaction, Social interaction, User experience, User experience

Calling, Global reach, Encryption, Encryption, Ease of use, Relationship maintenance, Communication quality, Overall experience

positive, positive, positive, positive, positive, positive, positive, positive

Communication - Calling - positive, Connectivity - Global reach - positive, Privacy - Encryption - positive, Security - Encryption - positive, Social interaction - Ease of use - positive, Social interaction - Relationship maintenance - positive, User experience - Communication quality - positive, User experience - Overall experience - positive

### USER:I can call all my people with it, I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp. ### ASSISTANT: Communication - Calling - positive, Connectivity - Global reach - positive, Privacy - Encryption - positive, Security - Encryption - positive, Social interaction - Ease of use - positive, Social interaction - Relationship maintenance - positive, User experience - Communication quality - positive, User experience - Overall experience - positive )))

### Review: title: I can call all my people with it, content: I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp. ### Analysis: categories: Communication, Connectivity, Privacy, Security, Social interaction, Social interaction, User experience, User experience, aspects: Calling, Global reach, Encryption, Encryption, Ease of use, Relationship maintenance, Communication quality, Overall experience, sentiments: positive, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: I can call all my people with it, content: I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp. ### Analysis: categories: (Communication, Connectivity, Privacy, Security, Social interaction, Social interaction, User experience, User experience) aspects: (Calling, Global reach, Encryption, Encryption, Ease of use, Relationship maintenance, Communication quality, Overall experience) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I can call all my people with it, I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp. Output: Communication - Calling - positive, Connectivity - Global reach - positive, Privacy - Encryption - positive, Security - Encryption - positive, Social interaction - Ease of use - positive, Social interaction - Relationship maintenance - positive, User experience - Communication quality - positive, User experience - Overall experience - positive $$$

Friendship

I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp

Friendship

connection

positive

Friendship - connection - positive

### USER:Friendship, I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp ### ASSISTANT: - connection - positive )))

### Review: title: Friendship, content: I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp ### Analysis: categories: Friendship, aspects: connection, sentiments: positive )))

### Review: title: Friendship, content: I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp ### Analysis: categories: (Friendship) aspects: (connection) sentiments: (positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Friendship, I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp Output: - connection - positive $$$

I wish there was more

WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️

Communications, Customization, Functionality

Video call, Custom wallpaper, Voice messages

Negative, Positive, Positive

Communications - Video call - Negative, Customization - Custom wallpaper - Positive, Functionality - Voice messages - Positive

### USER:I wish there was more, WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️ ### ASSISTANT: Communications - Video call - Negative, Customization - Custom wallpaper - Positive, Functionality - Voice messages - Positive )))

### Review: title: I wish there was more, content: WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️ ### Analysis: categories: Communications, Customization, Functionality, aspects: Video call, Custom wallpaper, Voice messages, sentiments: Negative, Positive, Positive )))

### Review: title: I wish there was more, content: WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️ ### Analysis: categories: (Communications, Customization, Functionality) aspects: (Video call, Custom wallpaper, Voice messages) sentiments: (Negative, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I wish there was more, WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️ Output: Communications - Video call - Negative, Customization - Custom wallpaper - Positive, Functionality - Voice messages - Positive $$$