user85812: My phone recently died and I had to reset it all the apps. I tool the 16 character reference I was given in Copay to reinstate my wallet, but there is NOWHERE to put the 16 characters code. Have I just lost all my bitcoin?

user13866: 
Have I just lost all my bitcoin?

Since you haven't practised recovery, that is possible. Likely even.

there is NOWHERE to put the 16 characters code.

It's not obvious what that 16-character code might represent. 

CoPay uses a 12-word recovery phrase (sometimes called a "recovery seed" or "wallet seed")
Bitcoin private-keys are 256-bit numbers usually shown as 64 hexadecimall characters

You normally need one of those or a wallet backup file .

What you can do

Contact CoPay / BitPay
Read the CoPay FAQ
Read about CoPay recovery
Ask new questions here about anything specific you need help with.


85812: <p>My phone recently died and I had to reset it all the apps. I tool the 16 character reference I was given in Copay to reinstate my wallet, but there is NOWHERE to put the 16 characters code. Have I just lost all my bitcoin?</p>
 13866: <blockquote>
  <p><strong>Have I just lost all my bitcoin?</strong></p>
</blockquote>

<p>Since you haven't practised recovery, that is possible. Likely even.</p>

<blockquote>
  <p><strong>there is NOWHERE to put the 16 characters code.</strong></p>
</blockquote>

<p>It's not obvious what that 16-character code might represent. </p>

<ul>
<li>CoPay uses a 12-word <strong>recovery phrase</strong> (sometimes called a "recovery seed" or "wallet seed")</li>
<li>Bitcoin <strong>private-keys</strong> are 256-bit numbers usually shown as 64 hexadecimall characters</li>
</ul>

<p>You normally need one of those or a wallet backup file .</p>

<hr>

<p>What you can do</p>

<ul>
<li>Contact CoPay / BitPay</li>
<li>Read the CoPay <a href="https://github.com/bitpay/copay/wiki/COPAY---FAQ#i-lost-my-wallet-or-changedamage-my-phone" rel="nofollow noreferrer">FAQ</a></li>
<li>Read about <a href="https://github.com/bitpay/copay/blob/master/backupRecovery.md" rel="nofollow noreferrer">CoPay recovery</a></li>
<li>Ask new questions here about anything specific you need help with.</li>
</ul>
