user83243: I bought a new phone and when I enter the account recovery phrase and password it tells me it is incorrect, is there any way I can contact someone at copay to help me log on?

user82730: Official BitPay/Copay support can be reached here:
https://help.bitpay.com/requestHelp
Below are a few tips you can try to make the 12 word recovery phrase work:

Are you sure that the recovery phrase was written in the correct order? 
Did you use all lowercase letters and no punctuation?
Did you add a password to your recovery phrase? 
Do you have the QR code or text/file backup?
Did you separate each word with a single space (no commas or any other punctuation)?

Please also ensure that your words are all contained in the following list of possible words:
https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt

83243: <p>I bought a new phone and when I enter the account recovery phrase and password it tells me it is incorrect, is there any way I can contact someone at copay to help me log on?</p>
 82730: <p>Official BitPay/Copay support can be reached here:
<a href="https://help.bitpay.com/requestHelp" rel="nofollow noreferrer">https://help.bitpay.com/requestHelp</a></p>

<p>Below are a few tips you can try to make the 12 word recovery phrase work:</p>

<ul>
<li><p>Are you sure that the recovery phrase was written in the correct order? </p></li>
<li><p>Did you use all lowercase letters and no punctuation?</p></li>
<li><p>Did you add a password to your recovery phrase? </p></li>
<li><p><a href="https://support.bitpay.com/hc/en-us/articles/115003004363-I-lost-my-wallet-or-changed-my-phone-What-can-I-do-to-restore-my-wallet-" rel="nofollow noreferrer">Do you have the QR code or text/file backup?</a></p></li>
<li><p>Did you separate each word with a single space (no commas or any other punctuation)?</p></li>
</ul>

<p>Please also ensure that your words are all contained in the following list of possible words:
<a href="https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt" rel="nofollow noreferrer">https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt</a></p>
