user101653: The blockchain is immutable. So, using bitcoin for shopping websites can cause problems. Customers often want to return purchases in retail scenarios. But Bitcoin is immutable, so we can't reverse the transaction.
Somebody please guide me how to handle the problem of returning goods in bitcoin-based e-commerce.

user13866: Even in conventional systems, a return is a separate transaction from the original purchase. Both are recorded, the original purchase transaction need not be amended so long as the system associates both transactions together. In short, returns are not the same as a transaction cancellation

101653: <p>The blockchain is immutable. So, using bitcoin for shopping websites can cause problems. Customers often want to return purchases in retail scenarios. But Bitcoin is immutable, so we can't reverse the transaction.</p>
<p>Somebody please guide me how to handle the problem of returning goods in bitcoin-based e-commerce.</p>
 13866: <p>Even in conventional systems, a return is a separate transaction from the original purchase. Both are recorded, the original purchase transaction need not be amended so long as the system associates both transactions together. In short, returns are not the same as a transaction cancellation</p>
