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NebulaByte

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E-Commerce_FAQs

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I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf40a7d000003d0011ffa1&view=FAQ

I missed the delivery of my order today. What should I do? The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

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Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55f2a6eb5b00001e003202ed&view=FAQ

Will the delivery be tried again if I'm not able to collect my order the first time? Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

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The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55f2a6995b00002b003202be&view=FAQ

The delivery of my order is delayed. What should I do? On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

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What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55f2a53f5c00003200342b9c&view=FAQ

What should I do if my order is approved but hasn't been shipped yet? Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

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Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55e9455f5a00002500d5e024&view=FAQ

Can I take the shipment after opening and checking the contents inside? As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

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How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Flipkart account. \n

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf09421f00002f007dbe9e&view=FAQ

How do I know my order has been confirmed? An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Flipkart account. \n

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How quickly can I get my order delivered?

Orders will be delivered by the date you see on the product page for your location.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=56139a4c1800003a00e7f928&view=FAQ

How quickly can I get my order delivered? Orders will be delivered by the date you see on the product page for your location.

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My order has reached the nearest delivery hub, but why isn't it out for delivery yet?

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf29c4bc00003c005be758&view=FAQ

My order has reached the nearest delivery hub, but why isn't it out for delivery yet? The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

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My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?

The courier service will contact you for delivery of your order. Please check your SMS for more details.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf2b95ab00002f00e35471&view=FAQ

My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it? The courier service will contact you for delivery of your order. Please check your SMS for more details.

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Why can't I track my order even though it has been shipped?

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55f2a7a65b00003700320373&view=FAQ

Why can't I track my order even though it has been shipped? Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

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What should I do if I don't get the invoice for my order?

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf683aab00003800e35487&view=FAQ

What should I do if I don't get the invoice for my order? Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.

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How do I get invoices for my previous orders without having to check my e-mails?

You can easily send invoices to your email ID from your Flipkart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55c042d66000003100cb5061&view=FAQ

How do I get invoices for my previous orders without having to check my e-mails? You can easily send invoices to your email ID from your Flipkart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.

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Should I call Flipkart's Customer Care for installation once my product is delivered?

To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered. You will also get an SMS with the exact installation details after delivery.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf2c98d00000420011ff95&view=FAQ

Should I call Flipkart's Customer Care for installation once my product is delivered? To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered. You will also get an SMS with the exact installation details after delivery.

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Will my product be installed by the brand or Flipkart? If it is installed by Flipkart, will it affect the warranty of the product?

Your product will be installed by the brand's authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by the authorised partners.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf2e01bc00003a005be759&view=FAQ

Will my product be installed by the brand or Flipkart? If it is installed by Flipkart, will it affect the warranty of the product? Your product will be installed by the brand's authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by the authorised partners.

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How will my order be delivered?

All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf19ad1f00002b007dbea2&view=FAQ

How will my order be delivered? All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

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Why is the 'Cash on Delivery' payment mode not available at my location?

Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf0ebbab00003400e3546d&view=FAQ

Why is the 'Cash on Delivery' payment mode not available at my location? Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

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Where can I find the seller's returns policy?

You can see the respective seller's Returns policy on the product page.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf420fab00004500e3547c&view=FAQ

Where can I find the seller's returns policy? You can see the respective seller's Returns policy on the product page.

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What does the tag 'Imported' beside a product mean?

Sometimes items have to be sourced by sellers from their international partners. Such items have the tag 'Imported' on the product page and can take at least 10 or more days to be delivered.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf14c5bc000026005be756&view=FAQ

What does the tag 'Imported' beside a product mean? Sometimes items have to be sourced by sellers from their international partners. Such items have the tag 'Imported' on the product page and can take at least 10 or more days to be delivered.

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How can I place an order?

To place an order, please follow these steps: 1. Select the product you'd like to buy and 'Check Availability at' your preferred pincode2. Add products to your cart or just hit 'Buy Now' 3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=569355861200003e001dfc6c&view=FAQ

How can I place an order? To place an order, please follow these steps: 1. Select the product you'd like to buy and 'Check Availability at' your preferred pincode2. Add products to your cart or just hit 'Buy Now' 3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order

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I have a complaint about the courier executive who came to deliver my order.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55f2a7885b00002500320358&view=FAQ

I have a complaint about the courier executive who came to deliver my order. You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

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What should I do if a service centre denied my request to repair the product?

Please contact our Customer Support with the service centre details so that we can look into this.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55f2a8665b00001e003203e5&view=FAQ

What should I do if a service centre denied my request to repair the product? Please contact our Customer Support with the service centre details so that we can look into this.

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Can I get my order delivered faster?

Your order will get delivered on or before the delivery date promised at the time of placing the order.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf25ed1f000010007dbea4&view=FAQ

Can I get my order delivered faster? Your order will get delivered on or before the delivery date promised at the time of placing the order.

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How is a 'business day' different from a regular day?

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf285d1f000019007dbea7&view=FAQ

How is a 'business day' different from a regular day? Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

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What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: - The seller offering the product- Product's availability with the seller- The destination to which you want the order shipped to and location of the seller You can check the expected delivery date of your order(s) on the 'My Orders' section of your Flipkart account on our website, app, or mobile site.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=55bf0b5bd00000220011ff8a&view=FAQ

What is the estimated delivery time? Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: - The seller offering the product- Product's availability with the seller- The destination to which you want the order shipped to and location of the seller You can check the expected delivery date of your order(s) on the 'My Orders' section of your Flipkart account on our website, app, or mobile site.

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How can I trust that the groceries that will be delivered are quality checked and fresh?

Groceries on Flipkart are available from top brands such as HUL, P&G, ITC etc. which are renowned for their quality products. Seller also checks the freshness of groceries when they receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach you.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=59f85092140000290063b07c&view=FAQ

How can I trust that the groceries that will be delivered are quality checked and fresh? Groceries on Flipkart are available from top brands such as HUL, P&G, ITC etc. which are renowned for their quality products. Seller also checks the freshness of groceries when they receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach you.

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My package shows as delivered but I can't find it, what should I do?

If your tracking information shows that your package was delivered, but you can't find it: Check your phone for any notification about attempted delivery.See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf.Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=5b34dce2120000300088ac3d&view=FAQ

My package shows as delivered but I can't find it, what should I do? If your tracking information shows that your package was delivered, but you can't find it: Check your phone for any notification about attempted delivery.See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf.Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.

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Why was my package not delivered?

Sometimes, a package cannot be delivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select 'Edit' and then Choose 'Save Changes'. Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label. Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery. Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=5b34de6c4c000014004388d8&view=FAQ

Why was my package not delivered? Sometimes, a package cannot be delivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select 'Edit' and then Choose 'Save Changes'. Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label. Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery. Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.

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What do the different order statuses in 'My Orders' mean?

The different order statuses are as mentioned below: Approved: Order you have placed for an item is confirmed by the seller Ready to Ship: Your item is packed and ready for pick up by a courier service provider Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility Shipped: Your item is on its way to you Out for delivery: A Wish master is out to deliver your order Delivered: Your item has been delivered Return requested: You have created a return request for the item which is pending confirmation from the seller Returned: You have returned the item for refund/replacement/exchange

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=5b34e1fe6e00003d00124ecb&view=FAQ

What do the different order statuses in 'My Orders' mean? The different order statuses are as mentioned below: Approved: Order you have placed for an item is confirmed by the seller Ready to Ship: Your item is packed and ready for pick up by a courier service provider Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility Shipped: Your item is on its way to you Out for delivery: A Wish master is out to deliver your order Delivered: Your item has been delivered Return requested: You have created a return request for the item which is pending confirmation from the seller Returned: You have returned the item for refund/replacement/exchange

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What is GSTIN Invoicing feature?

Through GSTIN Invoicing feature customers can enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit. Please note, this is available on select products for business purchases sold by participating sellers.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=5f606acfa89c8627ddd09653&view=FAQ

What is GSTIN Invoicing feature? Through GSTIN Invoicing feature customers can enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit. Please note, this is available on select products for business purchases sold by participating sellers.

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Who are all eligible for this GSTIN feature?

Customers that have GSTIN registered for their business entity can avail this feature. Please note that this is currently available on select products for business purchases sold by participating sellers. Customers can enter GSTIN and business entity name while placing the order to receive a tax invoice containing these details to claim input tax credit.

https://www.flipkart.com/helpcentre?catalog=55c9cf49b0000024002c1703&faq=5f606b1efd60311af5255f1d&view=FAQ

Who are all eligible for this GSTIN feature? Customers that have GSTIN registered for their business entity can avail this feature. Please note that this is currently available on select products for business purchases sold by participating sellers. Customers can enter GSTIN and business entity name while placing the order to receive a tax invoice containing these details to claim input tax credit.

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Cancellations and Returns

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If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=564974431900003000fe6504&view=FAQ

If I request for a replacement, when will I get it? Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

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Cancellations and Returns

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Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:   Category Products that can’t be returned Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax Automobiles Cars, Mopeds, Motorcycles and Scooters Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers Cleaning Products Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder Computer Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software Food and Nutrition Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax Gardening Products Plant Saplings, Plant Seeds and Soil Manure Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip Home Products Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests Jewellery Coins Music Instrument Accessories Mouthpiece Cap/Pad/Set, Oils and Polish Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators   Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.  

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=57c004ff6b00002700db6b55&view=FAQ

Which products are not eligible for returns? The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:   Category Products that can’t be returned Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax Automobiles Cars, Mopeds, Motorcycles and Scooters Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers Cleaning Products Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder Computer Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software Food and Nutrition Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax Gardening Products Plant Saplings, Plant Seeds and Soil Manure Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip Home Products Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests Jewellery Coins Music Instrument Accessories Mouthpiece Cap/Pad/Set, Oils and Polish Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators   Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.  

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Cancellations and Returns

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Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=56496ed62600003100c2cb21&view=FAQ

Can items be returned after the time period mentioned in the seller's Returns Policy? No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

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Cancellations and Returns

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Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf4931d000004a0011ffa7&view=FAQ

Do I have to return the freebie when I return a product? Yes, the freebie has to be returned along with the product.

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Cancellations and Returns

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How do returns work?

You can raise a request to return your items with these simple steps: 1. Log into your Flipkart account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return or exchange 4. Fill in the details and raise a return request Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Flipkart account.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=5757fa401200003900ea6a35&view=FAQ

How do returns work? You can raise a request to return your items with these simple steps: 1. Log into your Flipkart account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return or exchange 4. Fill in the details and raise a return request Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Flipkart account.

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Cancellations and Returns

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I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean any one of the following:1. The item has been delivered alreadyOR2. The item is non-refundable (e.g. Gift Card)

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf6443bc00002b005be762&view=FAQ

I see the 'Cancel' button but I can't click on it. Why? A greyed out and disabled 'Cancel' button can mean any one of the following:1. The item has been delivered alreadyOR2. The item is non-refundable (e.g. Gift Card)

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Cancellations and Returns

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What is the Buyer Protection policy?

The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at [email protected] for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf4269bc000042005be75f&view=FAQ

What is the Buyer Protection policy? The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at [email protected] for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.

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Cancellations and Returns

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What should I do if I have an issue with my product after the return period?

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=56496efd2200002100e9f999&view=FAQ

What should I do if I have an issue with my product after the return period? You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

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Cancellations and Returns

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How can I return or exchange an item?

To return/exchange your order, follow these simple steps: 1. Go to My Orders 2. Choose the item you wish to return or exchange 3. Fill in the details 4. Choose Request Return.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf6716bc00002f005be763&view=FAQ

How can I return or exchange an item? To return/exchange your order, follow these simple steps: 1. Go to My Orders 2. Choose the item you wish to return or exchange 3. Fill in the details 4. Choose Request Return.

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Cancellations and Returns

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When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases: 1. When an item is damaged because of use or when it is not in the same condition as you received it2. When any consumable item has been used or installed3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories 4. When non-returnable items are involved such as innerwear. lingerie etc.5. When items are tampered with or have missing serial numbers

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf4368ab00003100e3547e&view=FAQ

When is a return of an item not possible? Sellers cannot accept returns of item(s) in the following cases: 1. When an item is damaged because of use or when it is not in the same condition as you received it2. When any consumable item has been used or installed3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories 4. When non-returnable items are involved such as innerwear. lingerie etc.5. When items are tampered with or have missing serial numbers

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Cancellations and Returns

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How can I know the status of my refund?

You can visit 'My Orders' to know the status of your refund. For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf65871f000012007dbead&view=FAQ

How can I know the status of my refund? You can visit 'My Orders' to know the status of your refund. For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

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Cancellations and Returns

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What are the modes of refund available after cancellation?

The different refund modes available are: 1. PhonePe Wallet - available for orders with select sellers. You will get this option for eligible orders during cancellation 2. Back to source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order 3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf649b1f000010007dbeac&view=FAQ

What are the modes of refund available after cancellation? The different refund modes available are: 1. PhonePe Wallet - available for orders with select sellers. You will get this option for eligible orders during cancellation 2. Back to source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order 3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

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Cancellations and Returns

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When are refunds given?

Refunds are given when: - The seller cannot provide a replacement- A dispute has been ruled in your favour in-line with Buyer Protection- Sellers allow refunds on select categories under certain conditions Please check the seller's Returns Policy on the product page for more details.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf4f79ab00003a00e35480&view=FAQ

When are refunds given? Refunds are given when: - The seller cannot provide a replacement- A dispute has been ruled in your favour in-line with Buyer Protection- Sellers allow refunds on select categories under certain conditions Please check the seller's Returns Policy on the product page for more details.

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Cancellations and Returns

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I ordered a wrong item. Can I return it?

The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55f2a4685a00001400d984d2&view=FAQ

I ordered a wrong item. Can I return it? The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.

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Cancellations and Returns

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What should I do if I find the package open or tampered on delivery?

You can request for the item to be replaced by visiting 'My Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=564982896f00003d0038be6f&view=FAQ

What should I do if I find the package open or tampered on delivery? You can request for the item to be replaced by visiting 'My Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.

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Cancellations and Returns

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Can I change the address for the pick-up the of item(s) in my order?

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=578c92951300001f005bfd82&view=FAQ

Can I change the address for the pick-up the of item(s) in my order? If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

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Cancellations and Returns

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Why have I been asked to ship the item?

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=564980b72100001300515d86&view=FAQ

Why have I been asked to ship the item? When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

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Cancellations and Returns

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What is the pickup process?

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup. In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf5d21ab00003a00e35482&view=FAQ

What is the pickup process? Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup. In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

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Cancellations and Returns

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I have requested for a return for my item. When will it happen?

You can now track the status of your return easily right from your Flipkart account or mobile app. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email & SMS with the details of your return.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf6682ab00002c00e35485&view=FAQ

I have requested for a return for my item. When will it happen? You can now track the status of your return easily right from your Flipkart account or mobile app. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email & SMS with the details of your return.

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Cancellations and Returns

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I have requested a replacement, when will I get it?

You may visit 'My Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf4fc6bc000041005be760&view=FAQ

I have requested a replacement, when will I get it? You may visit 'My Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

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Cancellations and Returns

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I've still not received the refund in my bank account.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=55bf5073d00000480011ffa8&view=FAQ

I've still not received the refund in my bank account. If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

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Cancellations and Returns

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What are the refund timelines if I cancel or return a product?

The refund timelines will depend on the payment modes as listed below: Debit card - 7-9 Business days Credit - 7-9 Business days Netbanking - 3-7 business days COD - IMPS, 1 Business days EMI (Standard+No cost+Debit card) - 7- 9 Business days Flipkart Pay Later - 24 to 48 hours Gift Card - 24 hours PhonePe: PhonePe wallet - 24 hours PhonePe UPI - 1 business day PhonePe Credit/Debit card - 7 business days Note: Refunds will be credited to the payment source used at the time of placing an order.The mode of refund in case of payment through 'Cash on Delivery' will be IMPS

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=5b34df996e00003b00124e43&view=FAQ

What are the refund timelines if I cancel or return a product? The refund timelines will depend on the payment modes as listed below: Debit card - 7-9 Business days Credit - 7-9 Business days Netbanking - 3-7 business days COD - IMPS, 1 Business days EMI (Standard+No cost+Debit card) - 7- 9 Business days Flipkart Pay Later - 24 to 48 hours Gift Card - 24 hours PhonePe: PhonePe wallet - 24 hours PhonePe UPI - 1 business day PhonePe Credit/Debit card - 7 business days Note: Refunds will be credited to the payment source used at the time of placing an order.The mode of refund in case of payment through 'Cash on Delivery' will be IMPS

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Cancellations and Returns

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How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?

For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item. You will need to update following information for the seller to process a refund to your account: The Bank Account Number IFSC Code Account Holder's Name Bank Branch Bank Name IMPS refunds will typically be processed in one business day by sellers.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=5b34e0074c0000340043893d&view=FAQ

How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode? For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item. You will need to update following information for the seller to process a refund to your account: The Bank Account Number IFSC Code Account Holder's Name Bank Branch Bank Name IMPS refunds will typically be processed in one business day by sellers.

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Cancellations and Returns

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I have not received the reimbursement of my courier charges. What should I do?

Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement: Go to Flipkart Help Center and select the relevant order for which the refund has been requested From the issue types, choose 'Others' and select 'Email Us' Now click on the attachment icon and select the image/document you wish to upload Please include the return ID in your email and click 'Send Email' After the verification, the amount will be refunded to you as a Gift Card in your Flipkart account. Note: This amount is not withdrawable to your bank account.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=5b34e0b71400002200f63f4d&view=FAQ

I have not received the reimbursement of my courier charges. What should I do? Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement: Go to Flipkart Help Center and select the relevant order for which the refund has been requested From the issue types, choose 'Others' and select 'Email Us' Now click on the attachment icon and select the image/document you wish to upload Please include the return ID in your email and click 'Send Email' After the verification, the amount will be refunded to you as a Gift Card in your Flipkart account. Note: This amount is not withdrawable to your bank account.

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Cancellations and Returns

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How will I get my refund for returning an item I paid for with Cash on Delivery?

For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=564981ee1800001b00f549a4&view=FAQ

How will I get my refund for returning an item I paid for with Cash on Delivery? For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.

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Cancellations and Returns

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How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

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How long does it take to cancel an order? Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

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Cancellations and Returns

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What are the checks done for an item that I'm returning?

During pick-up, your product will be checked for the following conditions:   Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled and iCloud deactivation done for Apple devices. Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. Undamaged Packaging Product's original packaging/ box should be undamaged.   The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. View a complete list of all non-returnable products here.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=5757fa801800002b00a8af99&view=FAQ

What are the checks done for an item that I'm returning? During pick-up, your product will be checked for the following conditions:   Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled and iCloud deactivation done for Apple devices. Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. Undamaged Packaging Product's original packaging/ box should be undamaged.   The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. View a complete list of all non-returnable products here.

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Cancellations and Returns

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Why do I see a Return fee applicable to the order?

If your return requests are significantly higher than most customers, a return fee will apply to your order. This is levied to compensate sellers for the huge losses they incur as part of each return request. In case of an issue with the item, you can choose to exchange or replace it instead of returning it to avoid these fees. For more details, you can click 'Know more' beside the return fee information on the app at the time of creating a return request.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=64258e831cfc313bb07434b1&view=FAQ

Why do I see a Return fee applicable to the order? If your return requests are significantly higher than most customers, a return fee will apply to your order. This is levied to compensate sellers for the huge losses they incur as part of each return request. In case of an issue with the item, you can choose to exchange or replace it instead of returning it to avoid these fees. For more details, you can click 'Know more' beside the return fee information on the app at the time of creating a return request.

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Cancellations and Returns

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How is the Return Fee determined?

The return fee is determined based on the selling price of the product. Lower the selling price of the product, lower the return fee and vice versa.

https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&faq=6425904ee7f1e15698f08c98&view=FAQ

How is the Return Fee determined? The return fee is determined based on the selling price of the product. Lower the selling price of the product, lower the return fee and vice versa.

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Payment

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What is Flipkart's credit card EMI payment option?

With Flipkart’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks: HDFC Citi ICICI Kotak Axis Induslnd SBI Standard Chartered HSBC *18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details: Banks Supports 18 & 24 months tenure Minimum order value to avail 18 & 24 months EMI options HDFC Yes ₹ 10,000 Citi Yes ₹ 10,000 ICICI Yes ₹ 10,000 Kotak Yes ₹ 4,000 Axis Yes ₹ 4,000 IndusInd Yes ₹ 4,000 SBI No NA Standard Chartered Yes ₹ 4,000 HSBC No NA

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55d2bd17a900004400b99943&view=FAQ

What is Flipkart's credit card EMI payment option? With Flipkart’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks: HDFC Citi ICICI Kotak Axis Induslnd SBI Standard Chartered HSBC *18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details: Banks Supports 18 & 24 months tenure Minimum order value to avail 18 & 24 months EMI options HDFC Yes ₹ 10,000 Citi Yes ₹ 10,000 ICICI Yes ₹ 10,000 Kotak Yes ₹ 4,000 Axis Yes ₹ 4,000 IndusInd Yes ₹ 4,000 SBI No NA Standard Chartered Yes ₹ 4,000 HSBC No NA

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Payment

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How can I order for large quantities of the product as part of a corporate order?

You can write to [email protected] for your corporate gifting requirements.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55f2a5e25b00001e00320233&view=FAQ

How can I order for large quantities of the product as part of a corporate order? You can write to [email protected] for your corporate gifting requirements.

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Payment

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How can I label my saved cards?

You can specify a card label at the time of saving a card on Flipkart through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Flipkart.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb5e1d2c00003700690dd7&view=FAQ

How can I label my saved cards? You can specify a card label at the time of saving a card on Flipkart through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Flipkart.

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Payment

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What is a 'card label'?

A card label is a name you give to your card while saving it on Flipkart. This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb5d6a1f00001f007dbe9d&view=FAQ

What is a 'card label'? A card label is a name you give to your card while saving it on Flipkart. This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

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Payment

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What is the 'Save Card' feature?

The 'Save Card' option lets you save your credit/debit cards on your Flipkart account. This helps you complete your transactions in a quick and easy way.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb51f23100003a007864d3&view=FAQ

What is the 'Save Card' feature? The 'Save Card' option lets you save your credit/debit cards on your Flipkart account. This helps you complete your transactions in a quick and easy way.

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Payment

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How does Flipkart prevent card fraud?

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb45642c00002100690dce&view=FAQ

How does Flipkart prevent card fraud? Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

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Payment

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How do I pay using Flipkart's credit card EMI option?

When you're prompted to choose a payment method for your order, select EMI and then choose the bank and the plan you would prefer. Enter your credit card and follow the prompts. Once the payment is authorised, your order will be processed and shipped. You'll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles. Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb4c1c1f000016007dbe99&view=FAQ

How do I pay using Flipkart's credit card EMI option? When you're prompted to choose a payment method for your order, select EMI and then choose the bank and the plan you would prefer. Enter your credit card and follow the prompts. Once the payment is authorised, your order will be processed and shipped. You'll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles. Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.

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Payment

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How is my EMI debited?

If you have paid for your order using the EMI payment mode, the full amount will be charged to your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564c13dc2100003f0051d5e5&view=FAQ

How is my EMI debited? If you have paid for your order using the EMI payment mode, the full amount will be charged to your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.

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Payment

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I have a query about the EMI charge. What should I do?

You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564c142a3000001800fd5c90&view=FAQ

I have a query about the EMI charge. What should I do? You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.

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Payment

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What are the interest rates for the Credit card EMI plans?

You will see the actual interest rates and the amount charged by the bank for your credit card EMI plan during checkout after choosing the EMI payment method while placing your order.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564c110a1900003d00fede33&view=FAQ

What are the interest rates for the Credit card EMI plans? You will see the actual interest rates and the amount charged by the bank for your credit card EMI plan during checkout after choosing the EMI payment method while placing your order.

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Payment

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Which Credit cards are eligible for EMI?

EMI is available for Credit cards from the following banks: ICICI Citi SBI HDFC Kotak Standard Chartered HSBC Axis IndusInd Please check the specific product page for more details as this list is updated frequently.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564c12303000002d00fd5c02&view=FAQ

Which Credit cards are eligible for EMI? EMI is available for Credit cards from the following banks: ICICI Citi SBI HDFC Kotak Standard Chartered HSBC Axis IndusInd Please check the specific product page for more details as this list is updated frequently.

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Payment

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Can I pay with any Credit card?

You can choose to pay on Flipkart with any Visa, MasterCard or American Express credit card issued in India.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564b09d2210000210051ac06&view=FAQ

Can I pay with any Credit card? You can choose to pay on Flipkart with any Visa, MasterCard or American Express credit card issued in India.

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Payment

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Can I use any Debit Card to pay for my order?

You can choose to pay for your order on Flipkart with any Visa, MasterCard or Maestro Debit Card.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564b0a3d3000002600fd32b8&view=FAQ

Can I use any Debit Card to pay for my order? You can choose to pay for your order on Flipkart with any Visa, MasterCard or Maestro Debit Card.

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Payment

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Can I use the Cash on Delivery payment option for every product I buy on Flipkart?

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55e9422f5c0000220041b33c&view=FAQ

Can I use the Cash on Delivery payment option for every product I buy on Flipkart? The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.

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Payment

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How can I get the 3D Secure password for my Credit/Debit Card?

You can get a 3D Secure password by registering your Credit/Debit Card on your bank's website.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb46712c00002d00690dd0&view=FAQ

How can I get the 3D Secure password for my Credit/Debit Card? You can get a 3D Secure password by registering your Credit/Debit Card on your bank's website.

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Payment

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How can I pay with a saved Credit/Debit Card?

Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the 'Pay' button. You'll also have to enter the card's 3D Secure password to complete the transaction.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb5b962c00003800690dd6&view=FAQ

How can I pay with a saved Credit/Debit Card? Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the 'Pay' button. You'll also have to enter the card's 3D Secure password to complete the transaction.

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Payment

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How can I pay for my order?

You can choose to pay for an order using any of the below methods: Cash on Delivery Net Banking Gift Card PhonePe Wallet Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries To know more about payments, click here: http://www.flipkart.com/s/help/payments

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb42702c00002e00690dcb&view=FAQ

How can I pay for my order? You can choose to pay for an order using any of the below methods: Cash on Delivery Net Banking Gift Card PhonePe Wallet Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries To know more about payments, click here: http://www.flipkart.com/s/help/payments

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Payment

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How do I pay for my Cash-on-Delivery order if I choose to pick up the product from the pick-up store?

You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55c1f732a900003500b99926&view=FAQ

How do I pay for my Cash-on-Delivery order if I choose to pick up the product from the pick-up store? You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

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Payment

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How do I pay using a credit or debit card?

You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you'll also need to use your card's online password that is verified by Visa, MasterCard Secure Code etc.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb43af1f000037007dbe98&view=FAQ

How do I pay using a credit or debit card? You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you'll also need to use your card's online password that is verified by Visa, MasterCard Secure Code etc.

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Payment

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How does the 3D Secure password add security to my online transactions?

The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564b0b846e00003300742c2d&view=FAQ

How does the 3D Secure password add security to my online transactions? The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.

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Payment

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If I have a saved card on Flipkart, will I be able to use a new card for my next payment?

Yes. Even if you've saved your card details on Flipkart, you always have the option to use any other credit/debit card to pay.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb5c0f31000025007864d5&view=FAQ

If I have a saved card on Flipkart, will I be able to use a new card for my next payment? Yes. Even if you've saved your card details on Flipkart, you always have the option to use any other credit/debit card to pay.

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Payment

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What is a 3D Secure password?

A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb46212c00003e00690dcf&view=FAQ

What is a 3D Secure password? A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).

55bf48f4d00000490011ffa5

Payment

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What is the amount I can shop for with Cash on Delivery payment option?

You can shop up to Rs. 49,999 using Cash on Delivery (CoD) option.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564b08cc1900001800feb5a2&view=FAQ

What is the amount I can shop for with Cash on Delivery payment option? You can shop up to Rs. 49,999 using Cash on Delivery (CoD) option.

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Payment

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What is Cash on Delivery?

Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb430b2c00002e00690dcc&view=FAQ

What is Cash on Delivery? Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.

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Payment

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Why is my card being saved on Flipkart?

It's quicker. You can save the hassle of typing in the complete card information every time you shop on Flipkart by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae0680613000027004cb46d&view=FAQ

Why is my card being saved on Flipkart? It's quicker. You can save the hassle of typing in the complete card information every time you shop on Flipkart by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

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Payment

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What all card information does Flipkart store?

We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Flipkart stores your card information only when you select the option.We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Flipkart stores your card information only when you select the option.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb54011f000023007dbe9a&view=FAQ

What all card information does Flipkart store? We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Flipkart stores your card information only when you select the option.We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Flipkart stores your card information only when you select the option.

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Payment

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Can I delete my saved cards?

Yes, you can delete your saved cards at any given time.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb58122c00003600690dd2&view=FAQ

Can I delete my saved cards? Yes, you can delete your saved cards at any given time.

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Payment

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How many cards can I save on Flipkart?

As of now, you can save upto 10 cards using the 'Save Card' option.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55bb58522c00002000690dd4&view=FAQ

How many cards can I save on Flipkart? As of now, you can save upto 10 cards using the 'Save Card' option.

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Payment

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What cards can I save on Flipkart?

You can save any credit or debit VISA, MasterCard, Maestro or American Express card issued by a bank in India.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=564c18d86f00003a003936c4&view=FAQ

What cards can I save on Flipkart? You can save any credit or debit VISA, MasterCard, Maestro or American Express card issued by a bank in India.

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Payment

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How do I save my card(s) on Flipkart?

Your card is saved automatically when you make a successful payment by entering the card details while purchasing on Flipkart. Alternatively, you can also save your card by navigating to 'My Accounts > Payments > My Saved Cards'. To save the card you'll need the card number and the expiry date. You can also add a card label to better identify a saved card.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1a524130000310096ce64&view=FAQ

How do I save my card(s) on Flipkart? Your card is saved automatically when you make a successful payment by entering the card details while purchasing on Flipkart. Alternatively, you can also save your card by navigating to 'My Accounts > Payments > My Saved Cards'. To save the card you'll need the card number and the expiry date. You can also add a card label to better identify a saved card.

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Payment

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How do I make a payment using a saved card?

You can view your saved cards by selecting the credit/debit card payment option at checkout. Select a saved card that you wish to use to make the payment. Enter the CVV number of that card (we do not store it) and click the 'Pay' button to initiate your payment. You will also have to enter the card's 3D Secure password to complete the transaction.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1a5e91300001d0096ce8d&view=FAQ

How do I make a payment using a saved card? You can view your saved cards by selecting the credit/debit card payment option at checkout. Select a saved card that you wish to use to make the payment. Enter the CVV number of that card (we do not store it) and click the 'Pay' button to initiate your payment. You will also have to enter the card's 3D Secure password to complete the transaction.

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If I have a saved card on Flipkart, will I be able to use a new card for my next payment?

Yes. Even if you have saved your card on Flipkart, you always have the option to use any other credit/debit card for making a payment.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1a640130000330096cea0&view=FAQ

If I have a saved card on Flipkart, will I be able to use a new card for my next payment? Yes. Even if you have saved your card on Flipkart, you always have the option to use any other credit/debit card for making a payment.

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How can I delete my saved card?

You can delete your saved card information on Flipkart from the 'My Account' section. Go to 'My Account > Payments > My Saved Cards' and you will be able to see your saved card(s). You can then click on 'Remove this card'.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1a6744700002900ff4d47&view=FAQ

How can I delete my saved card? You can delete your saved card information on Flipkart from the 'My Account' section. Go to 'My Account > Payments > My Saved Cards' and you will be able to see your saved card(s). You can then click on 'Remove this card'.

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What is a card label?

A card label is the name you give to your card while saving it on Flipkart. This helps in identifying the card at the time of making a payment. Even if you do not specify a card label, you will still be able to identify the card by the first 2 and last 4 digits of your card number which will be visible to you when the saved card is displayed.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1a78313000032004ce5f3&view=FAQ

What is a card label? A card label is the name you give to your card while saving it on Flipkart. This helps in identifying the card at the time of making a payment. Even if you do not specify a card label, you will still be able to identify the card by the first 2 and last 4 digits of your card number which will be visible to you when the saved card is displayed.

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How can I add a card label to my saved card?

You can specify a card label at the time of saving a card on Flipkart through the My Account section. If you did not specify any card label at the time of saving the card, you can still add/edit the label anytime through the "My Saved Cards" menu in the My Account section on Flipkart.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1a7be4e00001c008325c8&view=FAQ

How can I add a card label to my saved card? You can specify a card label at the time of saving a card on Flipkart through the My Account section. If you did not specify any card label at the time of saving the card, you can still add/edit the label anytime through the "My Saved Cards" menu in the My Account section on Flipkart.

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What are the pre-requisites for using the saved card feature?

You should have a registered account with Flipkart to which you should be logged in. Due to security reasons, this feature is not available during guest checkout.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1a80619000019009e283c&view=FAQ

What are the pre-requisites for using the saved card feature? You should have a registered account with Flipkart to which you should be logged in. Due to security reasons, this feature is not available during guest checkout.

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Can I use a saved card to make an EMI payment?

Yes, if your saved credit card is eligible for your Bank's EMI program then you can use it for making an EMI payment.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55befdb3d00000240011ff87&view=FAQ

Can I use a saved card to make an EMI payment? Yes, if your saved credit card is eligible for your Bank's EMI program then you can use it for making an EMI payment.

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I had opted to save my card at the time of payment but my card was not saved. Why?

If you choose to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to card being invalid. If the payment was successful and the card was not saved, then you may contact us and we will help you out.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55befe24ab00003a00e3546c&view=FAQ

I had opted to save my card at the time of payment but my card was not saved. Why? If you choose to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to card being invalid. If the payment was successful and the card was not saved, then you may contact us and we will help you out.

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I typed an incorrect card number by mistake when adding my card. How do I correct it?

If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on "Remove this card" and then add the card again with the correct details.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=55befea5bc000025005be751&view=FAQ

I typed an incorrect card number by mistake when adding my card. How do I correct it? If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on "Remove this card" and then add the card again with the correct details.

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Can I use my saved cards for making a payment on Flipkart's mobile site/app?

Absolutely! Any cards that you save on Flipkart's website can be used on Flipkart app and mobile site as well. You can also save cards through your mobile and use them on Flipkart's website.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1cc014700001d00ff5810&view=FAQ

Can I use my saved cards for making a payment on Flipkart's mobile site/app? Absolutely! Any cards that you save on Flipkart's website can be used on Flipkart app and mobile site as well. You can also save cards through your mobile and use them on Flipkart's website.

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What if I do not want my cards to be imported?

You can manage these cards from the 'Saved Cards' section on PhonePe or Flipkart. If you wish to delete a card from both PhonePe and Flipkart, you need to perform this operation independently in both the applications.

https://www.flipkart.com/helpcentre?catalog=55bf48f4d00000490011ffa5&faq=5ae1ccfa4700002d00ff5839&view=FAQ

What if I do not want my cards to be imported? You can manage these cards from the 'Saved Cards' section on PhonePe or Flipkart. If you wish to delete a card from both PhonePe and Flipkart, you need to perform this operation independently in both the applications.