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|---|---|---|---|---|---|---|---|---|---|
418ca4d1-a371-40a2-877c-3292ca16c840 | pending | fef4fa87-20ed-4458-8846-ff2bbbb5059e | Why couldn't I do a transfer to a beneficiary? | neutral | null | null | [
"beneficiary_not_allowed"
] | null | null |
04e0a822-e4ec-4df9-af75-ceb09b180912 | pending | 6f264ddb-846c-4ba2-a753-813c229ff4e5 | Why would i not be able to do a transfer to a beneficiary? | neutral | null | null | [
"beneficiary_not_allowed"
] | null | null |
27a66ffb-1e50-42f2-9d8e-043baeb017b7 | pending | f7aafce3-0c2a-406c-853f-ab9e07998f49 | I want to transfer money to a beneficiery. Why can't I? | neutral | null | null | [
"beneficiary_not_allowed",
"why_verify_identity"
] | null | null |
c1724b6a-a0a1-45ef-b311-6a4e59ac3c72 | pending | fb2eed77-98b4-4d78-9954-5108f9e02295 | Can you help with a transfer to an account | neutral | null | null | [
"transfer_into_account"
] | null | null |
593b040c-460d-41ed-bb5f-191c0ba7f1f6 | pending | 9ed61441-17d3-44b9-8356-1ffe98f02e4e | why isnt my account allowing transfers | neutral | null | null | [
"transfer_into_account",
"why_verify_identity"
] | null | null |
b8382da9-4de8-49db-bcc1-a22e625aef20 | pending | 7ec7a8de-0d72-48b2-99e3-9de9279c1624 | I want to buy cryptocurrency, but your app doesn't let me. Why? | neutral | null | null | [
"exchange_via_app"
] | null | null |
3004bc5f-b00b-444f-a108-d4a9eef45933 | pending | 24c08368-06d5-4f2b-a142-d1fae111a7fe | i tried to make a transfer to a beneficiary and it didn't go through | neutral | null | null | [
"beneficiary_not_allowed"
] | null | null |
2f43227b-903c-4502-bef1-47c4b64f3d94 | pending | d2d62607-5cd6-48c8-af25-bd40433a1e4a | Why was a transfer to an account not allowed? | neutral | null | null | [
"transfer_into_account",
"why_verify_identity"
] | null | null |
b26fa3c3-eadd-403b-9c7c-db92aaf27575 | pending | 99168433-ed01-4861-99d4-57ff1f3aa82c | When I made a transfer, there was a fee. Why? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
e2349739-a379-4845-a682-685c75518588 | pending | dfd9da5a-de1d-4b17-93b2-ae38786e95cd | I was charged a fee for my transfer. | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
c9fcd8e5-b51e-493d-9066-19c3f3d184c4 | pending | 7f21b24d-46c1-41c8-b736-278007e8ebd5 | Is there a reason I was charged a fee to transfer? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
93902668-2aa3-4eb3-90d5-82752548f6b6 | pending | 7de50464-42ce-46ce-acb5-83014e0a3118 | Why was a charged just for transferring? | neutral | null | null | [
"why_verify_identity"
] | null | null |
4aacaf4c-f45b-43c0-8649-0c4d046a5897 | pending | 6b312519-6aed-4144-a805-a3dd2bceef8d | I had to pay in order to do a transfer | neutral | null | null | [
"order_physical_card"
] | null | null |
5875d67b-e027-42d9-a876-58af2a51ee7e | pending | 32f8e77b-c7d5-40f5-9beb-9a7b9ce711fe | What is the transfer fee charge? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
495d7525-0c9b-47e3-bbc9-aed3b8d625ad | pending | aae5732a-0aec-4b17-9744-1a32827eb0f7 | Why was I charged extra for transferring money? | neutral | null | null | [
"receiving_money",
"why_verify_identity"
] | null | null |
a992b689-719f-4760-9b5b-b1e659f2bbc6 | pending | 4dd8a876-6381-4983-8f9b-3ae38ac5eded | im not paying this transfer fee | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
086f11d1-b8f7-44b6-af98-56688daef113 | pending | 1db745c8-16a3-4901-8ec7-c0491afe190f | I am being charged a transfer fee aren't they free? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
fde42b1e-da3c-4d92-a9c0-fc5b51fac15d | pending | f4f0eaee-1ab5-403f-a76f-95d955638c9e | What is the maximum I can transfer before I incur fees? | neutral | null | null | [
"disposable_card_limits",
"transfer_fee_charged"
] | null | null |
22fb3478-6157-4d93-87af-5f758a1f6751 | pending | bf9f985c-72fa-4370-a595-78469d1db6a9 | I got 2 transfer fees and I thought transfers were free. | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
781fca41-54a4-4145-988a-ee338897e658 | pending | 80b85d60-315d-4e08-b900-73d91032322f | Why am I being charged a fee for transferring money? | neutral | null | null | [
"receiving_money",
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
fd048adb-d6ba-4544-a5f9-7bbcef6c7792 | pending | 03c0acaa-b359-4aeb-aaf5-b2d7a05236d3 | Do charge fees for transfers? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
9bbfa4e7-599e-4353-8a89-c24d371f7e50 | pending | bf4e25e7-deb1-4093-8df8-a40dd2b707e8 | I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
c9543852-2892-4030-984a-2f77a71dbdd6 | pending | fe0400bb-d5fb-4c43-aba4-8a305ca50f8d | Hi, Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference. I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this. | neutral | null | null | [
"beneficiary_not_allowed",
"wrong_amount_of_cash_received"
] | null | null |
dbc7669d-5083-49d3-b961-2603b6e56010 | pending | 519fd513-b572-4f57-ad0a-801f4d248559 | Why did I get charged for something I bought online? Even though it was international, I thought it would be covered. | neutral | null | null | [
"why_verify_identity"
] | null | null |
f1c8de43-79ef-48d1-bf11-8c715f61326b | pending | feddf9eb-dcc5-47bb-9144-adbbf53bb16d | Why were there additional charges when transferring? | neutral | null | null | [
"why_verify_identity"
] | null | null |
f8bd2c05-af54-43c2-8580-af69035b2837 | pending | 595cbb3c-2eb3-471d-b90d-a588a92a89aa | I was charged more when I transferred! | neutral | null | null | [
"verify_my_identity"
] | null | null |
3e2d6816-2758-4a1d-997e-12e3a97af4a5 | pending | acdb3a0b-90a4-4e12-9551-ed83b18978d2 | Is there a transfer fee? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
a4b82f29-785d-4d8c-b6b7-3908d3090e5f | pending | c345d03b-3f85-4f9a-8282-ccda86bd0463 | I'm not sure why I was charged an extra fee for transferring funds. | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
08f049e8-bf1e-4efa-8432-daf4693d71a2 | pending | 2f009d8d-6574-4747-85f2-66e72e1b3456 | I thought transfers were free, why was I charged a fee? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
c38c0864-8b16-4019-a1dd-2f69ad4bf346 | pending | 658a80c1-d732-42d8-9ec0-5592b9a9f00d | My receipt shows an extra charge on my transfer, why is this? | neutral | null | null | [
"why_verify_identity"
] | null | null |
a02e70ef-8378-4dab-b3d9-7bc2a5fa52c2 | pending | cb50f654-0fe8-4e0e-bdc2-026c29f53dac | I was charged a fee when making this transfer, and I don't think I should have been! | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
bd65077f-3ec1-48de-9faf-a4b88464e0d6 | pending | 1ee105c4-bec9-4be1-a167-bd2f27dc25aa | I sent out money, but was charged extra for transferring. Why? | neutral | null | null | [
"receiving_money",
"why_verify_identity"
] | null | null |
28db49da-5e47-4c77-83dd-3e7b79a54b74 | pending | d59b3955-2839-4b79-b690-cfabd0e2934b | Why am I seeing a transfer fee? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
cc8c8524-38ec-4d27-8be7-ebff2f7c2c72 | pending | 25b90416-bc73-40c8-9b26-6836aecb0494 | There was an extra charge when I made a transfer. | neutral | null | null | null | null | null |
a6bfb86f-6c9f-4171-9b0a-12a2dfb99039 | pending | 6bdc830c-5d01-4a42-8f65-2acbec77fe4c | I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference. | neutral | null | null | [
"wrong_amount_of_cash_received"
] | null | null |
2577da12-b26f-4e1d-b7f5-068f51784704 | pending | 9928f361-db9b-4dad-9660-99599b4cc356 | I was charge a fee for my transfer, why? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
0d19a571-236d-4a00-8c31-f4e809583e14 | pending | c0e992c3-f6bc-4c90-bb74-2da9df82f525 | Why was there a fee for my transfer? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
f6b81e6c-27cc-4378-8dec-375ff830fd7b | pending | a666ff4a-e0fd-4656-9860-97658a87b167 | Why was my transfer charged fees? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
59d022f1-6d1d-493d-b576-73b4ac3440a1 | pending | d05d8373-b535-4521-948d-b1ee28768a7e | Is there supposed to be a fee for the transfer I made? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
b9bc0896-b655-4614-b01c-08faedfe0a2d | pending | d1d0b98e-694b-4188-95e0-733e5b15d37a | In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users? | positive | null | null | [
"card_about_to_expire"
] | null | null |
82e316f0-5645-448d-8628-3a244f44d420 | pending | cf045e12-d014-4f40-a6f4-731a2e4449f3 | Why was I charged a fee for a transfer? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
b875e9ab-d6fb-4cf6-8789-d94e1e0d5ab4 | pending | 8abb0b09-a143-40c3-8f9f-ef769374584c | What extra charges are there? | neutral | null | null | [
"extra_charge_on_statement",
"getting_spare_card"
] | null | null |
ba069c2f-8c71-472a-8552-85b695f12511 | pending | bd121897-1b80-4ae7-b08e-6ea77fff8d29 | I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got charged a fee? What is this and can it be removed? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
649a20b0-3061-40d0-9c77-36c1ab850cb1 | pending | 947a5a32-b1e6-4b31-a8e9-8ecea2618ed0 | I transferred money and was charged and want to know why. | neutral | null | null | [
"receiving_money",
"why_verify_identity"
] | null | null |
cc2b8efe-c806-4d3e-b5da-31c0ee109478 | pending | b1e393e8-771f-425a-b04c-78a3d53a4281 | I was charged for something I didn't expect | neutral | null | null | [
"top_up_failed"
] | null | null |
ad67a60d-8f24-49ca-92d3-8bdb2fba8f09 | pending | e47820ae-f2aa-4635-865a-5c3f39346b54 | I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee. Why am I seeing this fee now? I am not happy about this at all. | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
ff8a5d99-5578-45ac-8c81-5e2636c294e1 | pending | df127171-a639-4063-9608-f33b4908a84c | I got charged and extra fee when I transferred money so why was I charged? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
aaa99238-7258-418d-a854-f8fd232f0274 | pending | cb8a0e96-df22-4f7e-8c47-170213f719a9 | Can you explain the transfer fee to me? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
7ab18db8-b3a8-4c43-898b-64cf42a68e8c | pending | f477287c-f2f5-46ba-8f4a-a60e876a128f | Will salary be received through this? | neutral | null | null | [
"exchange_rate",
"receiving_money"
] | null | null |
a8578e54-b80f-4fd9-91ef-8eaa8c1e1198 | pending | 9c3e3c48-5b8f-4ba9-bb96-9b6675839636 | How can I get paid in a different currency? | neutral | null | null | [
"change_pin",
"receiving_money"
] | null | null |
146f4442-e3c2-4708-ae97-b7280522a65b | pending | 0fd2a8f9-bc80-46b1-84bc-8df62b90d127 | Can I receive my salary in a currency other than what it is deposited in? | neutral | null | null | [
"receiving_money"
] | null | null |
15a21b2d-4b23-4a64-a39b-410b238b4068 | pending | c8d3924b-592b-4d07-a500-02515f2dc9f2 | Can I get my salary through this? | neutral | null | null | [
"exchange_rate",
"receiving_money",
"verify_my_identity"
] | null | null |
74b44c19-39be-44c9-89f7-69465231166d | pending | 12101511-0b92-4c72-8431-b2fe7b89f025 | How can someone send me money? | positive | null | null | [
"receiving_money"
] | null | null |
d2ad7ec8-2033-447b-a4f1-e36882e76bf6 | pending | 592d8e2f-9e82-4ee3-99c5-96c3bafd531f | Is there a problem with receiving my salary in GBP? | neutral | null | null | [
"apple_pay_or_google_pay",
"receiving_money",
"verify_my_identity"
] | null | null |
5e8f6886-3ee6-4550-84bb-90b158f5903f | pending | 4330d44f-61ab-40b1-95fd-674d6f121e44 | Do I need to choose GBP to get my salary deposited properly? | neutral | null | null | [
"apple_pay_or_google_pay"
] | null | null |
59c22135-8d13-4a57-a6d3-61d7ca4a375c | pending | 6e7e30be-ca78-4059-8802-bbb58f9eef2a | I get paid in GBP. Should I configure this and if so, where? | neutral | null | null | [
"apple_pay_or_google_pay"
] | null | null |
2f82fb0b-d509-42d0-b39a-d5b78b4e9863 | pending | d476c8bf-6ade-4437-b5f8-b49e15d057c4 | Is it possible for me to get money out in a different currency? | neutral | null | null | [
"change_pin",
"receiving_money"
] | null | null |
1db2baec-2c4b-46a4-b9ab-f15e42be14b8 | pending | 3fc956c5-2964-431e-9d1f-f64065e41f51 | Can I use this to receive my salary? | neutral | null | null | [
"receiving_money",
"verify_my_identity"
] | null | null |
cc5b7004-8317-4148-9f14-498ae6c412fb | pending | fd0adf93-676d-457f-9bbf-a49a68f47305 | My salary is received in the form of GBP. Do I need to do anything specific to configure this? | neutral | null | null | [
"apple_pay_or_google_pay"
] | null | null |
ed849aa8-ec18-4bd1-b621-9087ce51fdb8 | pending | f1388ec1-9917-4597-819c-8235d67f2757 | How do people send me money? | neutral | null | null | [
"receiving_money"
] | null | null |
19950b72-8e31-4746-b468-edfe8783fe5c | pending | d400f997-a1d7-4842-9c61-fa797ef0afac | Is GBP a supported currency? | neutral | null | null | [
"apple_pay_or_google_pay",
"beneficiary_not_allowed"
] | null | null |
eaac14ba-ec1b-440d-a412-d1c35d52d328 | pending | 6a8f5ab1-8f97-473a-8729-ee477c222440 | Do I need to establish I am paid in GBP before a transfer? | neutral | null | null | [
"apple_pay_or_google_pay"
] | null | null |
62a65a54-122c-43ef-9116-787cce4b82b7 | pending | 39b2379b-32de-4ee8-a607-820144b06fed | Salary in GBP has been received, does it need to be configured elsewhere? | neutral | null | null | [
"apple_pay_or_google_pay"
] | null | null |
186c1ca8-32a5-4aeb-9433-8ae2745d4de8 | pending | 66b1263e-9199-45c7-821a-a49d4bcce826 | How do i get my salary in the account? | neutral | null | null | [
"receiving_money",
"transfer_into_account",
"verify_my_identity"
] | null | null |
857b5e2b-4178-4d56-8bd6-e0ff8a4706fd | pending | 85bb2928-2135-4f52-9090-d77c425b8c08 | What are the ways for others to transfer me money? | neutral | null | null | [
"receiving_money"
] | null | null |
1c656848-11ba-4c5b-8a95-4d5274c9836b | pending | 79865792-bbd7-4210-89f5-20149c2fd9c9 | What different ways are there for someone to send me money? | neutral | null | null | [
"receiving_money"
] | null | null |
df8a5c5d-3e0e-40d5-9388-edc2a2406a1a | pending | c5324d4a-7d71-44f6-a7aa-c8869f8fc919 | What do I need to do to transfer my paycheck to my account? | neutral | null | null | [
"transfer_into_account"
] | null | null |
85c22a21-61b8-48b3-bd96-9c6372f11654 | pending | 0c87e38f-a6dc-4901-bb4b-0e59c4f46bbd | How can my friend send me money? | positive | null | null | [
"receiving_money"
] | null | null |
411d99c2-0d25-484f-8a9b-d53dc476b6ab | pending | d3959835-8b48-4771-ba5c-318aca2bc28a | Can I directly transfer my salary onto here? | neutral | null | null | [
"receiving_money",
"verify_my_identity"
] | null | null |
1057b563-2556-4ff8-a075-d65322358152 | pending | a66ef75b-1b4c-4fb0-bc69-a88c85040190 | Can this be used to receive my salary? | neutral | null | null | [
"receiving_money",
"verify_my_identity"
] | null | null |
1840855a-67b7-4921-90d8-f759d458eb8d | pending | bdb272ba-50ff-470a-a196-7f2726a0d50a | Is it possible to deposit money in GBP? | negative | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"receiving_money"
] | null | null |
236d13de-2b41-44a7-bfd1-773720b2f2e8 | pending | 6719a2e1-8889-44c0-a1ed-38e6cddd0a3c | I received my salary in GBP. How do I change this to my currency? | neutral | null | null | [
"apple_pay_or_google_pay",
"change_pin"
] | null | null |
957d650d-cf67-4c1f-a6ab-6a7016949721 | pending | 0081257e-8958-4a85-a8fe-e3ba787c2885 | How can my friend transfer money to me? | neutral | null | null | [
"receiving_money"
] | null | null |
3b3c6303-0c56-451f-8214-8094d1b0f31d | pending | 7434e395-d584-4071-b1cc-be318e170b77 | Can my friends send me money? | negative | null | null | [
"receiving_money"
] | null | null |
78921bde-2412-4dd2-9a4a-08c2dbfa2400 | pending | 3c5aa72e-4aea-411a-9676-7e2b7d23c2d8 | How do I deposit my paycheck to this account? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"transfer_into_account"
] | null | null |
589cac0e-7864-432b-832b-a802cb90dc66 | pending | a79e47e3-4ec6-4165-9099-b91adf2ecc3d | Can I use this account to receive my salary? | neutral | null | null | [
"receiving_money",
"transfer_into_account",
"verify_my_identity"
] | null | null |
57c32cb0-1cc4-4799-836f-844609c6265a | pending | 00034cbb-3603-4593-9165-f3afa4701be5 | Can i deposit my salary to this account? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"receiving_money",
"transfer_into_account"
] | null | null |
1dca075e-6e1f-4388-aaf8-838547fc03a6 | pending | 650d6207-079f-4989-ba23-343aaac8e3df | How do I get my salary through this account? | neutral | null | null | [
"receiving_money",
"transfer_into_account",
"verify_my_identity"
] | null | null |
03964223-43ac-4d01-918c-4bce4a5ef789 | pending | fa091cca-0884-43fd-b5c0-8d991100d69a | What if I need my salary in a different currency? | neutral | null | null | [
"exchange_rate",
"receiving_money",
"verify_my_identity"
] | null | null |
5cfa405c-0a8b-4039-a276-507d6481c4f8 | pending | e45cac07-e1d1-41b1-8a5f-5f9c88aa66b5 | I receive my salary in GBP. Do I need to configure this somehwere? | neutral | null | null | [
"apple_pay_or_google_pay"
] | null | null |
609ff8de-38ee-470a-b1a5-72dbddd1d58c | pending | 2af5ddfe-835c-4c6a-b36a-f6e392e11e21 | Do you know if I can use this for my salary? | neutral | null | null | [
"receiving_money",
"verify_my_identity"
] | null | null |
3242784a-9cdb-4d29-9eea-6cdc2737a4c6 | pending | b5b0fb29-57da-4785-9a3c-203a270a8aed | How do I get my paycheck through this? | neutral | null | null | [
"receiving_money"
] | null | null |
2ade444f-3a18-4764-a513-9f901a916b45 | pending | dd5b67d8-a797-4357-909e-eb244f9bcf30 | can I transfer my salary if it's in a different currency? | neutral | null | null | [
"change_pin",
"transfer_fee_charged"
] | null | null |
5624ab54-7a68-47a9-993e-a2520306ce6b | pending | 759e0ccb-9c81-440f-9545-ea5685a196ae | Can I get paid in a different currency? | neutral | null | null | [
"card_payment_not_recognised",
"change_pin",
"receiving_money"
] | null | null |
d9bf36a9-2c66-40f4-bd66-2be146083021 | pending | c8d6ea82-9a14-484c-8fda-29a74d4ce6d9 | Is my salary eligible for this? | neutral | null | null | [
"verify_my_identity"
] | null | null |
903c689a-4e77-41dd-88f9-4f77d7743e8a | pending | 8b8f2955-3ab5-4d25-aefa-d20c8933ee15 | My salary is in GBP; how can I note this in the app? | positive | null | null | [
"exchange_via_app"
] | null | null |
bbd6ff00-2ed7-452a-945e-7427bdbb6924 | pending | 95c3605c-1ab7-4674-892d-edb96c50bc57 | Can I get paid in another currency? | neutral | null | null | [
"receiving_money",
"transfer_fee_charged"
] | null | null |
c718b062-0dbc-4b8d-9c80-ed2cc826f30a | pending | 0579cf1b-0eb9-46fa-877e-1fd5bb47ac3f | Can I get my paycheck through here? | neutral | null | null | [
"receiving_money"
] | null | null |
76b4a04c-75ad-49e8-83cd-d799e83c5276 | pending | 8621a02b-d2b9-4f32-8f09-3ea7e0bb235b | dont understand why transfer failed | neutral | null | null | [
"failed_transfer",
"why_verify_identity"
] | null | null |
1d66202a-5573-4e60-be4a-b7f70bbb5197 | pending | c23537f1-0629-4b25-bf0b-5f1c5198c5ab | Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here? | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"failed_transfer"
] | null | null |
d1cdf1e7-9259-488d-af90-098ae00cee45 | pending | aa2c4cc4-aaf5-4d34-abe1-0bd5be1ef4f1 | My transfer didn't work | neutral | null | null | [
"card_not_working",
"pending_transfer",
"virtual_card_not_working"
] | null | null |
7d01c821-757c-462a-8bf0-fceffc793388 | pending | 3ce04857-e810-41a2-97da-634db90ab0e8 | Fix your system. I can't make transfers, I've tried like 5 times already. | neutral | null | null | [
"pending_transfer",
"transaction_charged_twice"
] | null | null |
97294b5f-2a0f-4028-bade-838214678389 | pending | 529835b4-89b5-4692-bca8-aea1c144ab2d | Tell me why my transfer failed! | neutral | null | null | [
"failed_transfer",
"top_up_failed",
"why_verify_identity"
] | null | null |
c1c770d4-ff86-4e3c-9102-7c0fc4311059 | pending | 05f6d7d0-0200-4e7d-bb6f-8bed1948516b | My transfer did not go through. | neutral | null | null | [
"pending_transfer",
"virtual_card_not_working"
] | null | null |
5c863091-b2f9-41a7-944c-417cf1accd20 | pending | 82582dc1-6abb-4fee-8f27-13be5541a80d | Why was I not able to complete a transfer? | neutral | null | null | [
"why_verify_identity"
] | null | null |
0858ce3a-771a-46d1-b5ef-0b79b10bfaae | pending | ed1f77cb-e419-4769-bb20-09d04c7d960b | Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong. | neutral | null | null | [
"card_not_working",
"receiving_money"
] | null | null |
994596a5-bb5a-4cb5-92aa-dd8cf1774cfc | pending | 1da47f92-d67b-4cb3-ab68-bead5ab3a4ee | Why did my transfer not go through? | neutral | null | null | [
"why_verify_identity"
] | null | null |
1b5a2d21-e9fb-4937-81d1-fac7d27ee992 | pending | 9cbe7745-e144-4892-914a-3894f352bd52 | My transfer didn't go through. | neutral | null | null | [
"pending_transfer"
] | null | null |
46f9fff0-74de-40d5-aa3e-92496cc865d7 | pending | b3a6fc29-79a4-4583-820a-fcd1cc3b6915 | I could not get my transfer to happen correctly and was wondering why? | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"why_verify_identity"
] | null | null |
f03b569d-0389-4e09-8a81-6a438ae1e112 | pending | 0b8eba2c-c8b0-408f-b7f7-b3a12dde6b4f | how come my transfer didn't work | neutral | null | null | [
"card_not_working",
"virtual_card_not_working"
] | null | null |