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this complaint is related to a previously filed complaint xxxx chase in its response in order to close the complaint provided incomplete information and withheld other information this complaint is related violations of the fair debt collection practices act the truth in lending act and the fair credit reporting act as well as abusive behavior in confiscating reward points without formal notification given recent press coverage of chases efforts to manage reward costs this appears to be a conscious strategy to enrich the company and its shareholders and i request whistleblower status
the specifics of my initial complaint are attached relevant new information is as follows i called chase on xxxxxxxx to make a payment the payment came out of my account that day as mentioned in the prior complaint i attempted to use the card at a xxxx xxxx and was declined
you will notice that while the associate i spoke with was acting in a debt collection fashion chase is unable to provide a recording or transcript of the call quite convenient but also troubling in that there appears to be a lack of oversight of this type of debt collection on chases part including any verification that appropriate disclosures and scripting was followed clearly this is something for you to review on their next regulatory exam
on xxxxxxxx i received the attached letter confirming the payment notice there is no mention of the account being closed
on xxxxxxxx i recieved my account statement attached reflecting the payment but showing the reward points removed however the statement does not mention that the account was closed it simply shows my credit limit of but shows an available credit of how would a consumer understand that the account had been closed
i also attempted to resolve this issue through social media via xxxx i posted complaints to the chase public account and xxxx xxxx immediately responded asking me to direct message them my information which i did i followed this approach multiple times between xxxxxxxx and xxxxxxxx each time i never heard back from chase it is clear their strategy is to derail negative comments via an offer to take the conversation offline and they never follow up clearly this is a deceptive use of social media and a bad faith approach | Mortgage/Loan | 5,601 |
i have a chase xxxx xxxx card that i obtained for the travel benefits which include redemption of points at xxxx if redeemed using the chase travel website i have been attempting to book travel on the chase travel site since at least but am unable to redeem my points
after many calls to chase over weeks i learned that chase has been aware since at least early of a technical problem that prevents at least some reserve card holders from redeeming points on the travel website
i have made many attempts to resolve this issue with chase i have been told that the only option available is to book travel elsewhere and request a statement credit essentially cash back from chase which will be a dollar for dollar credit chase will not honor the xxxx contractually offered redemption value for travel though i have made this request on several occasions
chase can not or will not provide an eta as to when this matter will be resolved | Theft/Dispute Reporting | 2,087 |
just received notice attached that chase is changing the interest rate terms on my card i have had since changing from to apr a increase i called chase and they said this was happening to better align my terms with what is currently offered i responded if i wanted terms currently offered i would apply for a new card
my choice is to close this to accept the new terms or close my account closing my account will negatively affect my credit as my credit history length will be reduced i have has this card for years longer than the average account on my report
i was given no other option take it or leave it | Credit card or prepaid card | 13,287 |
on xxxxxxxx i purchase from a company called xxxx a training package regarding internet marketing the program portion was split up into major training packages titaniumplatinum and diamond i used my chase credit card ending in xxxx to purchase the titpla combo using a credit of the remaining amount was paid with a different credit card
on xxxxxxxx the ftc shut down xxxx due to complaints that the company is a fraud a temporary restraining order was in place to stop the company from conducting any business and a subsequent court order on xxxxxxxx made that tro indefinite essentially shutting xxxx down for good
i did not receive any of the services outline in the titanium and platinum agreement the major portion of which is a training seminar in a location chosen by xxxx and continuing training and online services i did not attend any of the promised seminars and any and all was not conducted due to the ftc shutdown of xxxx i was not delivered the services i paid for and was promised to me
i placed a billing dispute with chase on the card ending in xxxx chase has denied my claims with no explanation as to why it was denied nor provided any proof that i received the services provided by xxxx | Theft/Dispute Reporting | 13,922 |
ordered a product from what i thought was a reputable business and have since found out that this business xxxx xxxx xxxx located at xxxx xxxx xxxx xxxx xxxx xxxx xxxx ca is a scam i ve called my credit card company and they have nt done anything about back charging this business for the product never have been shipped to me | Theft/Dispute Reporting | 14,684 |
i filed a complaint on here a few weeks ago xxxx xxxx xxxx xxxx and also had the cfpb send a copy to the original creditor jp morgan chase bank ive gotten a response from chase stating they they are not the appropriate company to address this issue in the letter frome xxxx xxxx xxxx xxxx which was attached states the chase is there client also xxxx xxxx xxxx xxxx use lawsuit as a fear tatic and is perceived as a threat in a response ars states they have no control over the account which is funny why are you contacting me saying your is client chase and chase states its not there problem both xxxx xxxx xxxx xxxx and jp morgan chase bank responses conflict with one another and is a direct violation of my rights using fear tactics and not one company addressed the situation lastly xxxx xxxx xxxx xxxx said for me to contact them to discuss more info but how if you dont own the debt as stated | Others | 3,997 |
inherited mortgage after father died months of repeatedly submitting the same paperwork to even get info on the mortgage despite the fact that i m the executor went in person to branch said they can not help because they are not corporate
refused any forbearance while we were trying to figure out funeral costs etc
attempted multiple times to modify mortgage but paperwork was never received by chase
chase sold mortgage to xxxx did nt tell me said they sent a letter that i never received presently can not make payments or do anything with mortgage because the transfer has nt been completed according to xxxx | Others | 19,356 |
in while i had xxxx xxxx my credit cards were used without my knowledge or consent i reported it to the creditor at the time i also filed a police report and provided information as to whom i believed had committed the theft however the creditor sold the debt to a collection agency who continues to report the debt and renew the debt keeping it on file over seven years | Credit card or prepaid card | 18,508 |
i am current on my mortgage with chase bank and have been since xxxx my interest rate of is a predatory loan which i have tried unsuccessfully to modify twice with chase to no avail and can not qualify for harp because my loan is not with xxxx chase continues to add unwarranted fees such as having someone come by my house which i ve been in for eight years now to make sure my family still lives there i was just put in collection in xxxxxxxx while not being late on my payment when asked why i was told because my payment was late clearly it was not they waived the late charge but i m not sure they will report this correctly to the credit bureau i need help getting rid of this loan and refinancing to a market rate loan please help | Others | 5,377 |
this complaint is for an incorrect duplicate payment of my real property taxes from escrow which my mortgage servicer chase has failed to promptly correct my chase loan number is xxxx and my real property taxes are paid to xxxx county ohio my xxxx county ohio parcel number is xxxx
xxxx xxxx xxxx xxxx originated my conventional first mortgage in xxxxxxxx xxxx xxxx serviced my mortgage on behalf of xxxx xxxx through xxxx xxxx on or about xxxxxxxx xxxx paid my real property taxes of this payment was for the second half of xxxx due xxxxxxxx
xxxx xxxx xxxx xxxx sold the servicing of my mortgage to chase effective on or about xxxxxxxx on or about xxxxxxxx chase made a duplicate tax payment to xxxx county ohio for the same amount of that xxxx had already paid in xxxxxxxx this duplicate payment caused my chase escrow balance to go negative i found out about this duplicate payment when i received chase s mailed mortgage statement dated xxxxxxxx i reported the error to chase by phone on xxxxxxxx
when i called chase i was transferred to the tax service unit it seems like chase failed to load my escrow account history from my former servicer into its own system because they had no record of the tax payment xxxx made xxxxxxxx instead chase said it was my job to prove to them that their payment was a duplicate
i have tried to fax a printout from my former servicer s website to chase but the fax number chase gave me does not work with the fax machine in my office chase would not give me any email address to send a pdf image of my former servicer s printout at this point i am forced to mail a copy of the printout to chase at my own expense
i am concerned that even if chase does eventually realize they made an incorrect duplicate payment and recover it from xxxx county they will show an escrow shortage on my account and therefore raise my monthly escrow payment amount | Mortgage/Loan | 20,324 |
i called chase to report fraudulent charges on my credit card statement that were from xxxx car rental in xxxx on i was never in xxxx and reported the charges to chase on xxxx occasions i also had them replace my card with a new one and new number chase has not done a thing to remove the charges and i have been tranfered from dept to dept the total charges are
i also want to note that i recieved fraoud alerts from chase via email and text and replied to them as well | Theft/Dispute Reporting | 3,288 |
we bank with chase xxxx xxxx in xxxx california this morning we have discovered over xxxx checks at around xxxx totaling around xxxx was debited from our checking account and we were told the money will not be coming back to us for days
we are making this complaint because we suspect that chase internal employee is making this possible i said that because the check image in question shows our previous address without my name and only my wife s name on it which we always do
the check number was previously used by us years ago and it surprised us that chase did not red flag these checks
on the back of the check the criminal put for deposit only which becomes a restrictive instrument yet it did not indicate if it was cashed or deposited which only a teller can do by forgetting or intentionally skip the printing transaction type of the back of the check
the check signature was totally different that what we have on the signature card which can be compared to via chase teller computer screen which is a standard practice for all the banks
chase now is telling that they will do investigation for the next days while others are only days complaint was filed with xxxx xxxx on xxxx xxxx and no reference number was given | Bank Account services | 10,140 |
i was needing to close my business account because i was no longer going to be a partner nor do the business so i spoke to a banker xxxx xxxx sometime in xxxxxxxx on what steps i needed to take to close or take my name and info off account i was told we would both have to come in and bring documentation showing i was no longer continuing the partnership or business and that it would need to be notarized which i was able to do and came in with my business partner xxxx xxxx on xxxxxxxx and gave banker copies he requested in order to close business account altogether while doing so the banker asked if i had anything pending i said no just xxxx xxxx monthly fee of which i had made several calls around late xxxx xxxxinforming merchant xxxx xxxx of cancelling services and to stop any more deductions by xxxxxxxx which they continued to do and i let banker with chase know on xxxxxxxx that it was possible that xxxx xxxx may still try to deduct the fee of which i was told by banker that i could put a stop payment which i did well here i am still having issues and now the account is over drawn by xxxx which i xxxx xxxx did not make any charges after xxxxxxxx i do not think that is right being a customer with chase bank for many years i was told till the account was in a positive and not negative i could close i am very upset because i did not accure any of those charges and i did what i needed on xxxxxxxx to take those steps and i have my copy of receipt that account would be closed | Bank Account services | 425 |
i made a withdrawal for using my chase bank atm debit card on xxxx xxxx at a local atm machine and only received i filed a complaint with chase bank on the very same day and was told i would recieve a temporary credit within hours twelve hours passed and i received no credit so i call back and was told to wait until the end of that business day or in the morning i waited as was instructed and was still never given my credit i was then told to wait hours and still never received my credit afterwards i called and was told there was an error concerning my temporary credit and that s why it s taking so long and i would have to wait another hours it s been weeks now and i ve still yet to relieve my credit to make matters worse my account is now xxxx due to overdraft fees because of this i barely make above minimum wage and i have xxxx xxxx xxxx xxxx to hold my bank account hostage like this especially during the holidays is atrocious my direct deposit is supposed to hit in days and i m going to be xxxx i have a child to support and i need every penny i ve rightfully earned | Credit card or prepaid card | 18,678 |
account was included in bk account is being reported past due and with balance which is a violation under fcra account is paid | Bank Account services | 17,982 |
dear sir or madam i upgraded the chase checking account last xxxx to sapphire account with chase to get the coupon as they advised that if the balance maintains for moths on a sapphire account we can get it is already months i still didnt see the coupon by talking to customer service they said because i only deposited and the remaining is a roll over from the old account and didnt been counted as new money however i was instructed by the chase branch banker that she upgraded my checking account told me to write a check for instead of and promised me that i was all set now chase refuses to pay me to my understanding it is chase s fault that they didnt train their employee well and misguided me i shouldnt be the one to take the loss please help me with the issue thank you very much and i really appreciate it
thanks | Bank Account services | 9,414 |
i have been a victim of a fraud and identity theft the transactions were unauthorized and jp morgan refuses to refund my own money
my chase atm card was used it in my name for the amount without my authorization or consent when i realized i called chase immediately and open a claim with the fraud department in the letter they sent me they said i authorized the transactions i never authorized the transactions gave the pin or join the account with the suspect or individual that did this federal crime i went to the xxxx police department and filed a police report and when the report was ready i sent a certified mail to chase with a return receipt and on all my communication with them they refused to refund my stolen funds
i explained i was a victim of fraud and i asked the bank to open the claim investigate and prosecute the individual who stole my funds i want to solve this with the bank before i take further action i m already in communication with any organization that can help me again i have been victimized by this theft the funds were taking from my account generating high fees when i thought my money was secure with chase that did nt act in my best interest protecting my money or sending any message about suspicious activity in my account and they did nt flag my account for suspicious activity once the cash withdrawal commenced i informed the bank immediately within the xxxx business notification window
i have two police reports the police already know the name of the suspect this is a federal crime in which i have been a victim of identity theft and fraud and should be prosecuted by the law and my money should be refunded immediately before i go to media
i informed the fbi the state attorney and all the organizations that can help me to get my money back i want justice and the person who did it to be in jail
chase is giving all the excuses not to refund my stolen and unauthorized transactions and the fees this money was transferred by chase without my authorization to my checking account and put it to the disposition of the scammer chase did nt flag my account even when these transactions were unusual
this is a federal crime that should be prosecuted it and i do nt have to pay for this criminal action against me | Bank Account services | 18,832 |
on xxxxxxxx i received a text message from the chase fraud prevention department asking if i had authorized a transaction for and i replied no immediately i received a call from the fraud prevention department telling me that they had successfully stop the transaction prior to it going through on xxxxxxxx the transaction posted on my account i called to make a claim they told me that my card shouldve been canceled to prevent this fraudulent transaction they gave me a phone number for the merchant that was an invalid number i tried to xxxx the company but was unsuccessful in reaching anyone days later i received exact creams that seemed to be packed in a house with no return address phone number or any contact info for company i reported this to chase as well i have these creams exactly as they arrived in case they made contact with merchant and wanted me to return i received a letter from chase stating they had found transaction valid and would be withdrawing the monies from my account i called and basically was informed by chase that they have labeled my claim as a fraudulent claim after i reported this was not an authorized transaction days prior to it posting representative and supervisor refused to transfer me to a manager i feel chase has violated by consumer rights they are penalizing me for there failure to act appropriately and timely if they would have canceled my card on xxxxxxxx all this would have been avoided i believe that my information might of been hacked into and chases failure to act has caused this initially chase stated the transactionmerchant is xxxx xxxx default which is what shows on my bank transaction the creams have a label for xxxx today when i contacted chase they refused to give me the merchant information that they claim to have contacted to verify the validity of the transaction and after a long discussion the supervisor only gave the the name of xxxx as a merchant which is completely different than what was posted on my account i feel violated and insulted by the remark by chase that i submitted a fraudulent claim my complain is against chase and against those companies that are committing fraud and obviously hacking into accounts to take people money i would also like to pursue legal action against chase and that company not sure if you can provide me with guidance on what to do next in advance thank you for your assistance | Theft/Dispute Reporting | 4,693 |
chase has recently started charging cash advance fees for peertopeer transactions made with its credit cards despite placing a statement in the xxxx xxxx xxxx and other media saying they do not do this
on i made a xxxx transfer to my friend using a chase credit card i was concerned about being charged cash advance fees so i tried to look up chase s policy on the issue in the past chase had not charged me cash advance fees for xxxx peertopeer payments but i wanted to be doubly sure the transaction was for and chase charged me cash advance fees of and interest of
i found this xxxx xxxx xxxxxxxx xxxx from xxxx see attached pdf titled beware the fees that come with some money transfers on apps with the statement chase is not charging its credit card holders the cash advance fee for peertopeer payments a spokesman said i was reassured by this very clear statement in the paper of record and proceeded with my transaction
chase then charged me a cash advance fee as well as interest on the payment starting immediately when i contacted them about their company s explicit position they said the xxxx was inaccurate and the statement was not official company policy they refused to refund the fee even as a onetime exception they refunded the in interest but not the much larger cash advance fee
in short chase made a statement for the good publicity in the xxxx xxxx xxxxxxxx but failed to honor their word and was charging their customers unadvertised fees anyways when called out on it they have instead doubleddown and are accusing the xxxx of publishing a statement without their approval even though the statement comes directly from a chase spokesperson | Theft/Dispute Reporting | 11,665 |
my stimulus check has not been deposited the banks number line is disconnecting after a promised min hold very unprofessional and the bank has no answers for its clients if funds are pending or not there was no problem what so ever last year | Bank Account services | 6,798 |
on friday my husband and i went to the jp morganchase branch in xxxx sc we went for the purpose of having an insurance check endorsed by jp morgan our mortgage holder so that we could give that check to a roofer we were told by an employee i believe her name is xxxx xxxx when i asked for her name she would only say xxxx that the bank would not endorse the check until both my husband and myself had endorsed it i explained repeatedly that i was uncomfortable driving around with a fullyendorsed check over and that i did not believe that was the policy the lady insisted that we sign first or she would not have the check endorsed by the bank we signed when we left the branch office i immediately called the for chasejp morgan after a very long conversation and hold time i was informed that chasejp morgan did not have any such policy i was asked what i wanted to see happen and at that time i merely wanted an apology from ms xxxx and to ensure the employees were informed that was not the policy so that nobody else was put in such an uncomfortable position i was told that they would reach out to the branch office and be right back i was placed on hold for approximately more minutes then sent to a voicemail this was a blatant misrepresentation by a bank employee to their customer and a misuse of power | Bank Account services | 9,068 |
i m unable to open either a business and or personal account with chase bank and i m completely confused as to why
i ve had no record of abuse with chase bank and i m being treated unfairly and would love to be a chase bank customer | Bank Account services | 16,443 |
went to finance a new car and ended up with xxxx hard inquiries | Credit card or prepaid card | 17,490 |
i had previously submitted a complaint in xxxx which generated case xxxx with the cfpb please refer to that case for additional information at that conclusion of that case chase bank had responded by sending me a letter acknowledging there had been mistakes on their end and that they had already agreed to reimburse me to cover the costs of the flight hotel and property management company i had to hire in their response they also acknowledged that their own research concluded there was an inadvertent error with their system properly reflecting my xxxx exchange account on the final closing disclosure
what chase failed to acknowledge was the amount i was asking for to be reimbursed for the financial cost i will endure due to their mistake with their system reflecting my xxxx exchange account due to this error there was major confusion and different information being provided by chase on the day i was set to close the title company my agent and i were told that morning by chase that we were not going to be able to close that day because chase did not know what a xxxx exchange was or that the property was going to be purchased with a xxxx exchange due to the confusion and the fact that we were initially told by chase we would not be able to close as scheduled i never had the opportunity to wire the closing costs of the deal as planned in a xxxx exchange the exchange company can not pay the closing costs of the loan without me taking a tax hit as we were approaching the cut off time for a my exchange company to wire the down payment on the property we were still not getting answers from chase my exchange company then went ahead and wired the entire amount due at closing including the closing costs because otherwise they would have missed the cut off time for a wire and they did not have final figures from chase indicating the exact amount i needed to pay and the exact amount the exchange company needed to pay because of this i will now be taking a tax hit on the amount of the closing costs that i was to have paid via wire the total amount of the closing costs were around and since its off the sale of a rental property with a tax rate i will be assessed a tax hit of approximately i am asking chase for this
when chase responded with their letter after my initial complaint with the cfpb the letter said to call them if i had any questions that letter was sent on and i have called chase more than a dozen times since then to have this resolved and chase has not responded to xxxx of my calls i had worked my way up the chain starting with my loan officer and getting his supervisor and then his supervisor and so on and finally trying to reach xxxx xxxx and xxxx xxxx in the chase executive office several messages were left by me and i had asked the operator to email them as well saying it was urgent that they call me but i still have not received a response
once again chase bank is showing total disregard for me as a customer they have ignored all my attempts at contacting them the last months i am asking that chase bank hold up to the responsibility of their admitted error with my xxxx exchange and that they reimburse me the tax hit of i will be taking due to their error | Others | 18,418 |
i went to xxxx xxxx xxxx xxxx to return the cancelled gap and extended warranty after much hesitation on action the man named xxxx got up and he gave me a paper of the payment to chase this paper was dated but chase has told me they have yet to receive such a payment i believe chase is trying to profit from the interest that the xxxx refund is accumulating | Mortgage/Loan | 10,733 |
on i purchased xxxx cast iron camp griddles i was billed on xxxxxxxx on my chase card for a total of xxxx over the next few days i tried to reach the merchant and searched for tracking s all to no avail
i saw on social media that this was a scam and contacted the xxxx xxxx directly and i was informed that yes this was a scam
around the xxxx of xxxx i purchased more griddles from amazon and they were received without problems i also contacted chase at this point to have them removed the original charge for something i did not receive i was told they would removed the charge and send info to their fraud dept a few days later i checked my card online and noticed that the charge was back on my account i called chase immediately and was told that they had contacted the merchant and the merchandise had been shipped and received
this person gave me the tracking s and assured me that they had reached the merchant and had been told it was a valid charge
when we checked the tracking s i found that they had shipped a small package and had delivered it to my mailbox on xxxxxxxx it weighed less than a pound the griddles weighed pounds i realized that i had received this package it contained small plastic cards about the size of a credit card i had no idea what they were and info on the envelope only said it was shipped from xxxx but because i had saved it the tracking matched what chase had given me another tracking said it had been delivered to someone in tn i dont know anyone in tn
i have talked to people at chase each time i speak with them they tell me they get it and will remove the charge then in the next few days they repost the charge several of those people have admitted to me that they had no contact information for the merchant either
i have filled out and faxed a complaint form including pictures of what was shipped to me this week i talked to one person who offered me a gift card for my trouble i turned it down but it indicates to me that they are not being fair
i have had an account with chase for many years and have always paid my bill on time i cant understand why they are taking a shady merchant side over a good longtime customer | Theft/Dispute Reporting | 7,185 |
xxxx i am xxxx xxxx in xxxx xxxxxxxx i applied for your card unfortunately to this day i have not received any answer from you on xxxxxxxx i applied again and again i did not receive any answer from you this is despite the fact that in both requests you sent me an email we will let you know soon so kind of deserve your word towards the citizens therefore please send me your answer in both cases sincerely xxxx xxxx xxxxxxxx to the address that i used for this complaint | Theft/Dispute Reporting | 9,022 |
chase bank has a fraudulent credit card listed in my name i have sent them several letters and a copy of my identity theft report from the police in my city they are trying to hold me liable for this debt that i had no part in creating | Credit card or prepaid card | 8,735 |
this is a debt that was purchased and then resold to xxxx companies that harassed me and later sued me and are now garnishing me for a debt in which i had a credit protection on my account in case i had stopped working this debt is so old but being that it has been resold it it still alive i tried to fight it stating i was not served the documents in questions however the case was mute and my wages are garnished because of this | Credit card or prepaid card | 3,214 |
someone called stating i had felony committed under my social security number and name took xxxx out of my checking account to secure my assets stating from police department | Bank Account services | 29 |
i unsuccessfully tried to resolve a credit card dispute with the merchant xxxx and then with the credit card issuer chase the charge remains on my account even though the merchant cancelled the order and i never received the merchandise i was informed on that chase concluded that the charge is valid even though i may have a valid complaint with the merchant todate the corporate office of the merchant has not returned any of my emails or phone calls forcing me to coordinate with chase further chase notified the following credit reporting agencies xxxx xxxx xxxx and xxxx that i disagree with the resolution of the dispute
i was informed in the merchant store on that the merchant cancelled my order sometime between the original dispute of and despite proceeding with dealer record of sale paperwork on and instructing me to return to the store after to pick up the merchandise the merchant failed to inform me that the order was cancelled charged me fees for the background check process and filed paperwork on my behalf on indicating that i would be able to pick up the merchandise after
on i waited in line for over hours with the referenced merchant order pickup paperwork instructing me that i was eligible to pick up the firearm any time after at xxxx on the merchant indicated that i would have to start the entire process over since they cancelled the transaction without informing me or contacting chase
i originally disputed the charge on due to xxxx s corporate instructing me to go to the local store for background check processing on or after i waited in line for hours on and upon entering the store was told that my online order could not be located and that i would have to return at a later date no date was specified i emailed and called xxxx s corporate on and did not receive answers to my inquiries i was also unable to reach corporate or the local store on the phone since they were not answering them i placed the original dispute on my chase card on until i could figure out what was going on with my transaction since the full payment was due within a few days i again emailed corporate on and did not receive a response xxxx s corporate nor the local xxxx xxxx store responded to any of my numerous email or phone inquiries regarding the location or status of the merchandise
on i went into the store and was finally able to verify that the merchandise was in stock at the local store and that they could begin my background check on that date i filled out the paperwork and they used my original charge as a deposit i was told to contact chase and reverse the dispute which i did on the morning of chase disputes was closed by that time on i called chase on and indicated that the dispute was resolved with the merchant the charge was rebilled to my card on i was only able to get in the store on when i was told that the order was cancelled on i disputed the transaction again since the charge remained on my account even though the merchant xxxx xxxx claimed that it was cancelled i spoke to a chase disputes representative on after my dispute was denied who indicated that i needed a receipt indicating that the merchant cancelled the order i went to the merchant store on and the merchant provided me with a cancellation receipt and stated that the order was entirely cancelled i submitted this to chase and asked them to reopen the dispute i received a notice on that chase denied the reopened dispute even though i did not receive the ordered merchandise confirmed with the merchant that the order is cancelled and the receipt i provided indicates that credit is due | Theft/Dispute Reporting | 1,833 |
i closed my chase bank account on my account was xxxx and i left with the understanding the account was closed and would not receive any further debits and credits today on i was sent a debit to the account i believed to be closed only to find it was still opened and had paid out several debits overdrawing the account with multiple fees calling the bank the said pending debits had kept the account opened but nobody indicated this was a possibility when i closed it | Bank Account services | 3,658 |
dear sirmadam i am a longtime chase credit card holder i have credit card accounts i pay my bills on time and have no debt
my complaint is this chase is constantly asking me via email and on their website for me to share with them my personal income absolutely not this is very private and personal information why on earth would i do this
this is clearly geared at targeting meother customers for services it fringes on privacy i am xxxx this is not right to prey on existing customers please make it stop
thank you
xxxx | Credit card or prepaid card | 15,634 |
chasejp morgan is the worst bank i have ever used i have been a customer of the bank in my local area since xxxx i have my business account there recently i deposited a cashiers check to bring my account up in order to pay some bills the deposit funds were from another bank in the area that i also use for my business account i was informed that the bank would place a hold on the check for days when i explained that it was for bill payment i was met with indifference rudeness and complete lack of concern of course if my account had non sufficient funds due to their policies i would be subject to fees and penalties i have had many other instances of this type with chase bank and have not ever sent in a complaint before but i am so angry over their intransigence and lack of customer support i am closing my account and taking my business elsewhere the large banks the ones too big to fail have become the small custo mers enemy | Bank Account services | 14,493 |
xxxxxxxx i began working with a credit counseling agency xxxx xxxx xxxx to renegotiate the terms of my chase business card chase s policy on business credit cards is they dont report consumers delinquent or defaulted until the account is days past due the credit card payment was due xxxxxxxx according to a representative i spoke with at chase the credit card account would not have been past due until xxxxxxxx in the interim i was informed direct all payments to xxxx xxxx which they would then submit the payments to chase
the first payment was deducted from my checking account by xxxx xxxx on xxxxxxxx in the amount of i received numerous calls from chase during the month of xxxx i told chase i had begun working with a credit counseling agency as i received more calls from chase i contacted xxxx xxxx in regards to my account with chase xxxx xxxx first stated they were waiting for chase to approve my credit counseling plan on xxxxxxxx i contacted xxxx xxxx again because i was still receiving correspondence from chase xxxx xxxx stated they were waiting for a full months payment to submit the debt management plan to chase they instructed me to disregard correspondence from chase as of xxxxxxxx xxxx xxxx had already deducted from my checking account and chase hadnt received any payments from them the monthly payment determined by xxxx xxxx is
at this point i began to get concerned xxxx xxxx was not being candid about the agreement with chase and was going to end the relationship on xxxxxxxx i received a letter from chase dated xxxxxxxx stating they accepted the payment proposal from xxxx xxxx the letter also stated that they must receive a payment of by xxxxxxxx the letter further states that all payments are to be made to xxxx xxxx and any direct payments scheduled to chase canceled the first payment was made from xxxx xxxx to chase on xxxxxxxx
this resulted in chase reporting me delinquent in xxxx delinquent in xxxx and delinquent in xxxx i tried to resolve this matter with chase and with xxxx xxxx xxxx xxxx informed me on xxxxxxxx that the debt management proposal wasnt actually submitted until xxxxxxxx three weeks after xxxx xxxx told me they were waiting for chase to accept the proposal | Mortgage/Loan | 11,562 |
my credit report shows a couple past paid off chase mortgage accounts as not being closed i would like those to be updated to properly reflect the payoffs thank you | Credit card or prepaid card | 14,651 |
we sold our house in xxxx of we used an attorney xxxx xxxx xxxx xxxx xxxx to close our loan he ordered a payoff and we closed on our house on xxxx xxxx a wire transfer was initiated by the xxxx xxxx xxxx on xxxx xxxx using the xxxx xxxx xxxx system for the full payoff amount per the closing attorney
we called chase to inform them we were selling the house prior to closing we asked them to note the sale on the account so we would have no negative marks on our credit a chase representative said this would not be an issue
we called chase on xxxx xxxx to confirm the payoff was being processed a chase representative told us it was listed as pending and it usually takes a day or xxxx for the process to finalize
i pulled our chase accounts on xxxx xxxx i noticed the account was still listed under us we called chase again to see what was going on with our account and why it was nt removed the chase representative said it was still showing pending and it was set to be paid off on xxxx xxxx
on xxxx xxxx we received a delinquency notice from chase in the mail we again called chase to discuss our account at this time a representative told us that nothing was showing up for a payoff we again explained our situation and we told chase we would be in contact with our closing attorney the following morning
we spoke to xxxx xxxx our closing attorney at xxxx xxxx on xxxx xxxx he said he would look into the matter he called us back around lunch and told us they had wired the payoff but it timed out for some reason we told him he needed to fix it he got a new payoff and immediately wired the new payoff amount required by chase he said he would eat the cost in interest for those days because it was his responsibility we called chase again on xxxx xxxx and we got the same response chase said it was showing up as pending remember they told us the pending story on xxxx prior occasions we had to get extremely ugly with the chase representatives to simply get a confirmation of a complete payoff and a zero balance they finally gave us this confirmation and the representative also told us chase owed us a little over for the remaining money in escrow again we inquired about our credit we told chase we want that edited and taken off our credit history the chase representative told us to get the closing attorney to send a letter into chase explaining what happened the representative said they would take it from there and it would be removed xxxx xxxx faxed this letter along with a copy of the hud closing documents signed by all parties he emailed a confirmation to me with all of the attached documents as well during this conversation we asked about the wire we were told by the chase representatives that the wire was denied by chase because the full amount was not included we as account holders were not notified and neither was the closing attorney
on xxxx xxxx i checked our credit score our score has dropped xxxx points because of the delinquency posted by chase we called chase yet again last night xxxx xxxx we went through several parties and we had to get very ugly with the representatives to get any help at all first the chase representative said the fax from the attorney could nt be read i offered to send her a copy and she responded by telling me they do nt have email in the end she lied she read the entire document to me later in the conversation she also told us that neither the attorney s letter nor the hud did any good because it did nt prove a wire was sent on xxxx xxxx let s not forget that chase told us the wire was denied on xxxx xxxx they have a record of the wire being attempted | Others | 19,474 |
i opened an account with chase for the bonus as advertised and never received my bonus i called for about the third time to follow up yesterday the last day to receive the bonus and the customer service representative gave me the run around saying i had to wait xxxx more days it was the xxxx time they told me that and i mentioned that and they said i had to be patient the first time i had a direct deposit since the as a requirement for the bonus | Bank Account services | 2,197 |
my mortgage payments are made directly to my mortgage company from my credit union account on a monthly basis my original loan was with chase and then was sold to xxxx xxxx services when it was sold to chase there were two payments that were never posted for and they were just forwarded over to xxxx and i have been charged with two late payments ever since that time going forward i have contacted xxxx and chase both to have them do an audit of my account and they both said nothing came out of it to change my account to bring it up to date to clear the two late payments i have also filed a dispute on several occasions with the credit bureaus with no changes | Mortgage/Loan | 10,613 |
on someone between xxxx and xxxx completed unauthorized atm withdraws from chase bank in the amount of xxxx each
on i filed a police report with officer xxxx xxxx of xxxx xxxx police department at xxxx
he asked chase security for the footage so he could apprehend the thieves they refused to provide the footage and my bank xxxxxxxx xxxx xxxx refuses to refund me the money without the video footage | Bank Account services | 14,156 |
i have a hard inquiry on my credit report from jpmcb card services xxxx xxxx xxxx xxxx de xxxx xxxx xxxx inquiry is from
i had nothing to do with this when i got my taxes back last year the irs sent me a letter saying i have suspicious activity and may be a victim of identity theft | Credit card or prepaid card | 3,162 |
xxxx xxxx xxxx i electronically deposited the check xxxx from xxxx xxxx my fatherinlaw into my chase checking account i received an email from chase that my check was deposited and available
i am almost miles from a chase branch in nc for most of xxxx and xxxx i had been taking care of and living in dad s house as he was xxxx from xxxx
xxxx dad on his xxxx wrote me the check xxxxxxxxxxxx for to cover additional costs we incurred while taking care of him and he knew that we were going to move shortly after his xxxx since we could not afford the bills and the house is going to his son who will put it up on the market after we leave and wanted to make sure we had funds for additional expenses and anything else that came up he was very concerned for mom and wanted her taken care of he had been xxxx for a while at that point spending the days and nights around the clock care xxxx xxxx and trying to get dad to eat he started to get worse and worse until his xxxx on xxxx evening
xxxx my motherinlaw was appointed poa of dad we noticed that he was having a hard time even sitting up at this point and needed to make sure all his bills were being paid my mother inlaw myself xxxx xxxx dad and my husband xxxx were all staying in this house during this period mom submitted poa to register of deeds after the notary came to the house and witnessed the signing and reading of the poa
xxxx eveningdad xxxx xxxx i electronically deposited check xxxx my debit card declined shocked i called the xxxx number on the back of the card and to my surprise i received the automated message that my debit card had been closed i get to a representative who verified me and then could not give me a reason for the card being declined or why it was closed he passed me to a supervisor who stated that the signature was nt the same or something i explained that dad could barely sit up at the time of writing it and that is why mom ended up getting the poa two days later and that dad was in full consciousness when he wrote it it was just that his body was xxxx xxxx and did nt have much energy i questioned why this would close my account and that no one even notified me
i felt terrible and discriminated against and like they were treating me like a criminal i was beyond distraught
leaving the store embarrassed i went home without the stuff i needed to purchase i went to the car and asked chase to be passed to someone who would help me the next rep from chase stated that now the reason the check was being held was because they did nt know if it was going to bounce i still felt incredibly discriminated against and that chase was incompetent i contacted dad s son xxxxthe executor of the will who was also aware of the check and was here in nc while his father was xxxx i explained what chase did and he said he would do whatever it takes to help us
i stated to chase that i needed to have my funds available even if the check fund of was not they said there was no way to do that xxxx the executor of the will stated he would do whatever he needed to do to help us chase said that i need to go to a branch
i am in nc and over miles from a chase branch just dealt with a family xxxx and almost two months of helping dad as he was xxxx and all the family emotions trying to keep mom together the holidays moving and now i have no access to my funds chase is giving me the run around and i have no idea what s going on i feel like i am being treated like a criminal every rep is telling me something different and they want me to drive miles to a branch
xxxx called chase again go to verify my account and they tell me my name is not coming up on the account i am driving at this point and have to pull over i have banked with chase for many years and never have changed my name at this point i am freaking out and feel beyond powerless and request a team leader the reps were fighting on the phone i asked for a team leader and the initial rep only sent me to a supervisor and the supervisor got mad at the rep again i get a continued sense of being discriminated against and neglected of my rights she stated the reason my name is not coming up is because my account was sent to another department she gave me a specific number for checks and deposits both reps were extremely rude and the interaction was alarming and abusive i call the xxxx number go in the same circles again of verification putting me on hold for minutes reading notes on my account then saying there s nothing they can do i called this xxxx number several times and spoke with about different reps over the next two days one rep tells me that the executor of the will needs to go into the branch with forms of id and paperwork i contact xxxx who is now back in colorado and he goes to the chase branch on xxxx and xxxx and spoke to xxxx the branch manager he explains the situation she lifts the hold and says that in her years of banking she has never seen this she unlocked the account and they said everything was fine
xxxxcard declined again another embarrassing situation and i am unable to get what i need call xxxx number again no one helps same run around i get to one supervisor who tells me that they see the notes on the account hold was lifted but then placed back on because the executor of the will xxxx mentioned to the branch manager xxxx at chase that he thought the hold was placed there because the bank was waiting to see if the check was going to be returned because that was what the rep told me then i told xxxx
speaking with the chase reps i ask them what they are doing to verify the check xxxx had been checking the status of the check through online banking with xxxx and saw that it had already been paid on the xxxx there were no pending transactions chase stated they are waiting and could nt give me any answers or plans as to what they were going to do nobody had any answers they could not tell me that they were doing anything i told them that i had been doing everything they asked and they were still holding my funds from me i had the rep from chase call xxxx directly to verify the check they tried several times and could not get through without an account number and there was no way to get a rep i asked again how they were going to verify the check i could not believe that i had to give them the phone number for xxxx and that no one was doing anything to help me i am beyond astounded by this i feel completely abused
after further review of dad s checking account online per xxxx he has a cash reserveoverdraft protection a credit line automatic advance feature on his account two checks were paid on xxxx xxxx check xxxx for and one for xxxx his automatic advance feature kicked in and paid at the time that dad wrote the check for me initially he had over available in the account which was more than enough to cover the check
i went to xxxx branch and spoke with manager xxxx explained situation this is the branch dad banked with and we had spoken with her before she says that there s nothing they can do she refused to speak to chase and she said it s illegal for her to even talk to chase about the check she was so rude to me i could nt believe it she is xxxx xxxx and i have met her three times each time she has clearly discriminated against me i have only gone in there with mom as we were asking questions of the bank as what to do prior to mom getting the poa this lady made faces at us like we were xxxx and that she could nt believe we were sitting in her office again i feel abused neglected discriminated and powerless i ve had several xxxx xxxx this week
called chase again at this point gave them the branch number for xxxx it just kept ringing i m in the car outside the bank knowing full well there are people in there that are refusing to answer the phone i waited outside while chase rep tries multiple times to call the xxxx branch they intentionally neglected the call
xxxx xxxx account still not working no funds available now for almost a week i have no protection and the banks are nt helping i feel completely powerless emotional scared and furious i know my account is being completely neglected and i am being discriminated against i have no protection for this is crazy to me the banks have credit and access to lots of money and the banks are supposed to work for the people because we are the ones that put our money in them and they are the one s that loan our money out and make money off of our money and then close my account for what this is unconscionable
i call xxxx number again i tell them about the info we found out about dad s overdraft protection and what was seen through his online banking they stated to me that the executor of the will needs to go back into chase branch and show this information in order to release the hold xxxx works hour shifts and could not go that day so he sent his sisterinlaw xxxx to the branch she took her phone with the screen shots of the bank account and now the branch says to her that i am the one that needs to go into the branch with dad s bank account info and proof the check was paid xxxx is also in the banking system and knows that what the branch is asking for is illegal they are asking that i go into the branch with someone else s account information i reiterate to them that the check has been paid i contact the xxxx number tell them to remove the check and that i really need my funds i have autopay bills bouncing out of my chase account i had to borrow money to eat from my mom who is on xxxx and my business xxxx account got suspended i also can not accept any payments or sales the chase rep says they can not remove the check they are neglecting my account and i tell them that i am getting a lawyer and what they are asking of me is illegal and i want to speak with the highest up team leader they can give me i wait for about minutes and the rep tells me he ca nt find anyone but he can transfer me to the executive department because i claimed what chase was doing is illegal
he sends me to xxxx at the executive office i explain in detail what s going on she profusely apologizes i beg her to pull the calls and see what has been going on for the last days she agrees she states that she made a case number for me and that hopefully they will have my funds available the next day but no guarantee she put my account on urgent or so she said i really thought she was going to help me and felt relieved i have been a terrible emotionally wreck from all of this xxxx at executive office said that my case would be assigned and that someone would contact me the next day
i ask for her email and i send over screen shots from dad s bank account with proof of the check he wrote to me being paid and no pending transactions
xxxx still no contact from chase i call the executive office directly they said my case has been appointed to xxxx but she is busy and ca nt take my call i am very upset at this point they send me to her voicemail i leave a message and she did nt call me back that day i am in despair i can not understand what s going on i feel completely ignored fooled neglected abused discriminated against and powerless i have never had a problem with chase in the several years of banking with them
xxxx xxxx contacts me and says she just started on my case it s been days without my funds and they are just starting my case she says she will contact me as soon as she can how is it that i have been without funds for days spent at least sometimes hours per day on the phone with various reps from chase done everything they ask and they are just now starting my case
xxxx no word from chase i have no energy to call and am emotionally distressed
xxxx my husband and i are supposed to take a trip to xxxx already booked our hotel stay because we are supposed to be house hunting this week and had been planning this for months now we could not cancel our bookings and we had expected to be able to go all of our plans have had to change we are now having to stay in the house we are in for who knows how long until we can have the funds available to make the trip and go find our new house bills are racking up here that we did nt expect i was going to get a new job in xxxx and that too is now postponed this is costing us thousands of dollars and straining our family i can not believe that we have had to deal with this especially surrounding the xxxx of dad
xxxx today i still do not have access to my funds no one will help me i ve done everything they ve asked even sending other family members up to the chase branch in another state with screen shots they requested of someone else s account i am in a state of despair i am the xxxx of a xxxx and have another business i ca nt pay any bills or receive money and have had to borrow money we are also taking care of my xxxx xxxx xxxx mother in law who just xxxx dad and is on a very small xxxx please somebody help us this is so wrong
legally chase bank has no right to hold the nor my own funds prior to this experience i have incurred multiple financial charges from my creditors and this has affected my credit negatively grossly in this very negative time of my life of sadness and loss emotionally they have made this tragic experience in a financial grossness
i have spent at least hours on the phone with chase and many hours of our family members time trying to jump through hoops at chase s absurd and confusing requests there is clearly a deficiency in their policies and justice and protection is needed | Bank Account services | 16,132 |
the chase identify verification conundrum why i left chase closed all my chase accounts too much time wasted and they cant verify my identify ive been a customer for over
the problem chase dont have my cell phone number on file and they wont accept it even if i give it to them for the otp so they cant verify me so dumb it all started when i decided to move my checking to chase
step transfer funds from my existing checking blocked pending identity verification step customer service identify verification requested send otp to cellphone and no matter which cell phone number i provide in the household they cant take it
step they ask me to go to branch i did they still block the transfer ask for proof of funds by showing my bank account on my phone i refused for privacy reasons ludicrous they can ask for it step i asked to close all my accounts all credit cards step they completely block me out lost access to online access we locked your account to protect it from suspicious activity i still wonder what was suspicious about a long time customer when their own process cant verify me as a customer
btw i tried one more time weeks later for online access so that i can pay off my balance and move on i went through the same steps thru above chase is so dumb they cant verify identity of their own customer
i sincerely hope they can fix this for others i am now a loyal xxxx customer same process piece of cake mins and i was done which took over with chase and i still was unable to get it done | Bank Account services | 9,384 |
i am on xxxx and get my checks on the xxxx wednesday of the month i asked the mortage lender to change my due date from the xxxx to the xxxx and they said they did not have the option and i am paying late charges every month | Theft/Dispute Reporting | 8,035 |
xxxxxxxx we had a house fire the home has a small mortgage balance of a little over due to significant loss and complex claim our insurance adjuster suggested to simplify and streamline the process issuing a check to my husband and myself and jpmorgan chase to payoff the mortgage we agreed phoned chase and received a payoff quote via phone followed up by a letter in the mail my husband and i endorsed the check payable to us and j p morgan chase i mailed the check priority mail exactly as per chase s instructions along with a copy of the payoff letter on xxxxxxxx i received via mail a past due notice for the xxxxxxxx mortgage payment i phoned j p morgan chase mortgage department explaining the situation and asking the reason for the past due notice i was told that it takes time to process a payoff and not to be concerned it just had not had time to go through
xxxxxxxx i receive notice that i am months past due on my payments this was the first of phone calls that i placed to chase first every time i called i was met with the call center recording that i am past due and they are trying to collect a debt and the call is being recorded i was stuck in a loop of let me check and someone will call you back finally after numerous unreturned calls and my calling them back and starting again in the loop i reached a supervisor that informed me there was no record of a payoff package being received by chase i explained that i had copies of everything including the usps receipt indicated that it had been delivered to chase on xxxxxxxx at that point they asked that i fax copies of the package this was followed by a call that this was an insurance claim and i needed to be speaking to the chase insurance department not the mortgage company i explained an insurance claim was not made and that a check was issued and sent to the mortgage company they transferred me to the insurance department anyways and of course that dept indicated they did not have an open claim on the property or account and i was given a phone number to call and guess what i am back to the call center square one finally i was escalated to a call center supervisor one of the three times due to the fact that no one was returning promised calls and i would call back finally a call center supervisor indicated they had received the fax and that the check was lost and that i should contact the insurance company to see if the check was processed stop payment and ask them to issue another check please keep in mind i am already being reported as past due mos i indicated that my attorney had recommended that i not speak to the insurance company at that time and i suggested since they had lost the check and had a copy with all the information on it including the agents direct phone number since the check was lost in their possession they pick up the phone call and see if anyone at chase had negotiated the check and also went on to ask me if i could just send them a personal check or ask the insurance to issue a check without j p morgan chase as additional payee this is the same bank that insisted as being listed as the mortgage holder on our account once again i am transferred back to the insurance department to one of chase s finest employees in my opinion she apologized for the problem explained that she is in the insurance department and although there is not claim she would try to help see would call xxxx and she would phone me back bless her heart her name is xxxx xxxx she also went so far as to tell that my caller id would come up with a xxxx xxxx five digit number and it would be her to please answer she returned my calls got me on track and even followed up to see how things were progressing additionally she advised me to get the name of a specific person in the chase mortgage department to send the replacement check too
little did xxxx xxxx know it would take a near act of congress to get a name and address finally after addition calls and requested to speak chase internal audit department and chase legal department both of which i was told they do not have i reached the executive resolution level i spoke with a gentleman name xxxx recapped the situation and how to resolve the issue to my disbelief i was told he was the laison to the executive level and someone would call me back in hours this call was on a thursday and i was assured i would hear back by the next tuesday a long hours i insisted on a name and was told the investigation was assigned to xxxx xxxx xxxx when xxxx xxxx called instead of offering a solution she informed me she would look in to the facts and call me back by xxxxxxxx i did not received a call back and at xxxx pm and not knowing where she was located est and was informed that she had left for the day i confirmed with the lady that answered that xxxx xxxx had been in the office that day but had about xxxx pm she confirmed the same i briefly explained that she owed me a call and asked if i could speak with someone else the response was there was no one else available that department usually leaves early but that she would put a note of xxxx xxxx s desk and if she did not call me that following day that i should phone her supervisor xxxx xxxx and provided me his number
xxxx xxxx did call me the next day at this point i had in my hand a replacement check from xxxx for the same payoff amount as was originally issued for xxxxxxxx it is now xxxxxxxx during the course of their investigations they did not both to suspend past due notice freeze accruals on the account or credit bureau reporting basically they did very my request to xxxx xxxx was to adjust the payoff to the xxxxxxxx quote provide me a name and address of where to send the replacement payoff check to satisfy the mortgage and provide me evidence of the same and to notify the credit reporting agencies of the error and restore my credit rating which has dropped almost points due to this issue my xxxx card which i have had for years notified me yesterday that my credit limit has been decreased from to and the pay over time option suspended due to reporting of past due balances with other creditors i received similar notification from my personal bank card xxxx xxxx informed that she found no evidence that chase had done anything wrong and therefore that would not do what i requested i explained i understood if she did not have the authority to do that and would she please transfer me to someone that does or to her supervisor xxxx xxxx xxxx xxxx informed me that xxxx xxxx was not available and that there is not avenue to change the decision i told her that i understand but i would like to speak to someone at the next level or internal audit or legal department someone that could make an independent decision again i was told there were not such departments and that no one could alter the decision again she told me xxxx xxxx was not available but i could speak to xxxx xxxx while xxxx xxxx was the most help xxxx xxxx was the total opposite she indicated that she could tell me nothing different that xxxx xxxx and there were no more levels at that point i inquired of xxxx xxxx if she was xxxx xxxx s supervisor or her peer she confirmed that she was a peer and i again asked xxxx xxxx xxxx xxxx told me that xxxx xxxx would tell me the same thing as she and xxxx xxxx that the decision stands and that no one at j p morgan chase could alter her decision there are no more levels xxxx xxxx response to the fact that i had evidence of delivery of the payoff on xxxxxxxx was that they received the payoff package but there was not a check inside i asked her to clarify my understanding of what she was saying that she is the final decision make at j p morgan chase and that no one in the organization could override her decision including her supervisor xxxx xxxx xxxx she confirmed that and i asked if that included the chairman and ceo xxxx xxxx she confirmed that to be correct i explained that i personally do not know xxxx xxxx but know people that do and i would work diligently to inform him of chase s actions at this point i called my attorney we met the next morning and together we phoned xxxx xxxx asked for xxxx xxxx of course he was not in but we did get a phone number for him my attorney asked xxxx xxxx who we should send the replacement check to again she would have to find out and call back i spoke with xxxx xxxx on speaker with my attorney in his office authorizing chase to deal with him directly the very next day i received a garbled voicemail from chase maybe xxxx that i need to send a letter authorizing them to speak to my attorney i notified my attorney he drafted a letter to that effect that i faxed the very day a garbled voicemail from xxxx same thing
finally xxxx xxxx finally provides the name and address to mail the replacement check to it is exactly the same payoff address the original check was sent to in the instructions this time it had a persons name it was sent xxxx overnight to that person with signature confirmation on xxxxxxxx on xxxxxxxx it was processed by the insurance department our attorney has indicated that he can sue for damages it will be good for him we will run up a big bill but that chase does not care they will not admit any wrong doing and therefore do not have to do anything this is so unjust chase never acknowledged that fact that i had turned the issue over to my attorney and continued to address through their system
general information chase payoff center is in xxxx ohio the insurance department is in xxxx georgia note replacement check was issued by xxxx on xxxxxxxx and it took until xxxxxxxx to get chase to tell us where to send it and until xxxx to apply it
summary xxxxxxxx usps chase payoff letter xxxx s payoff check as per instructed to chase attn payoff processing mail code xxxx xxxx xxxx xxxx xxxx oh xxxx usps tracking
xxxxxxxx received past due notice phoned mtg dept number on the notice told it had not had time to process just wait
xxxxxxxx or xxxx received a month past due notice phoned and opened a case with the call center xxxx xxxx indicated this is the first call of record the one to the mtg dept on xxxxxxxx does not show up xxxxxxxx rec letter from chase indicating we have received your application for mortgage assistance note we did not make this application
xxxxxxxx faxed xxxx to xxxx xxxx xxxx at chase request a copy of the transmission verification form where i had previously sent the following information a copy of the original payoff check usps tracking receipt past due letter that prompted my first call on xxxxxxxx email correspondence with xxxx explaining chase lost the check would they check to see if it was negotiated stop payment if not and reissue the check which they did and a copy of the reissued check note at this point i had the check in hand and could not get a name from chase to send it to this is where they asked if i could send them a check wo chase s as joint payee
xxxxxxxx escalated to executive level promised to return call in hours
xxxxxxxx rec letter from chase we received your request on xxxxxxxx and expect to have an answer for you by xxxxxxxx we appreciate you patience while we research and resolve your request almost a whole month xxxx
xxxxxxxx did not get return call i phoned chase different person each call no last names xxxxxxxx assigned to the executive level to investigate was told xxxx xxxx xxxx ext xxxx would call me her message was not a solution another investigation into whether chase had done anything wrong rexxxx call was to open investigation my expectation was a resolution xxxx xxxx indicated she would call me back xxxxxxxx at xxxx pm xxxx because i was concerned that no one really calls back i phoned her and learned she had been in the office but had left for the day see details above xxxxxxxx xxxx xxxx called making excuses that she had been in meetings i thought given i had been working on this since xxxxxxxx she would at least have had the courtesy to reschedule the call
xxxxxxxx is the date xxxx xxxx informed me of her position passed me to xxxx xxxx and i contacted my attorney
xxxxxxxx rec chase letter for a payoff through xxxxxxxx indicated it was being sent because you requested your payoff amount changed or you are reaching your final payment note neither we or our attorney requested this
xxxxxxxx our attorney sent a letter with the replacement payoff check to chase
xxxxxxxx rec chase letter referring to my xxxxxxxx request to adjust the payoff chase s written confirmation they will not adjust payment and that they carefully reviewed the credit reporting for your loan and we didnt find any instances of misreperentations we must report any payments you make as we receive them and we can change negative reporting only when we make a processing error and that is true the loan was past due but it was due to chase loosing the check and dragging out the issue for months it was not a processing error they lost it they did not process it at all the letter is signed mortgage banking executive office no name no accountability
xxxxxxxx received a letter from chase xxxx xxxx introducing himself as relationship manager to best assistance option for your mortgage loan xxxxxxxx responded to garbled voicemails caller id xxxx xxxx xxxx demanding a letter of authorization to speak directly to our attorney with a letter faxed to chase to that effect
there were really phone calls the last one was yesterday when i received a letter from chase mortgage department the loan is paid in full and a xxxx refund check the interesting thing i learned from the young man i spoke with in the mortgage department when i phoned was that chase mortgage can not process an insurance check the can not endorse a check for jp morgan chase it would have been nice to have known that in the beginning
names of people that i was able to get a new from in the course of the calls
no particular order xxxx xxxx xxxx xxxx xxxx xxxx xxxx ext xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx fax xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx and call center employees that were very nice knew their scripts well but had no authority to help chase s best xxxx xxxx and worst xxxx xxxx in my opinion
chase has finally applied the payment notified me the loan is paid in full
we want a satisfied mortgage and legal evidence of that satisfaction
restoration of the impeccable credit we have built and enjoyed for over years
withdrawal of all negative financial information to reporting agencies or comparable information to the same affect
we want in immediately just as promptly as the negative reports were feed out
we written evidence physical evidence that it has been completed in a form that will be acceptable and support any entity or party that extends credit based on credit reports
note chase has copies of all names documents and recorded conversations therefore i am not attaching any documentation | Others | 653 |
on we purchased flights in xxxx with xxxx xxxx xxxx for we disputed this charge with the airline and they would not respond we then disputed this charge with chase bank and they determined the charges to be valid ive reached out to chase multiple times with detailed information and they simply say they have closed the dispute and will not reopen it
due to the pandemic we were unable to take our trip to xxxx in xxxx and still to this day the xxxx government has closed their borders to nonessential travel our trip was not a business trip and is not considered essential
we waited to see if we could reschedule our trip but it is apparent that the borders are not going to open for international nonessential travel any time soon we do not know what the future of international travel holds and we can not predict that we will be able to use any credit with a xxxx airline in the foreseeable future
the airline does not answer their phones or respond to any other forms of communication with this lack of communication we can not even confirm the terms of any potential credit
given the state of travel during this pandemic it is completely reasonable for us to receive a refund for flights that were never taken and can not foresee being taken in any reasonable timeframe
the us department of transportation states very clearly that domestic and foreign carriers should be offering prompt refunds for travel affected by
this carriers lack of responsiveness and willingness to provide a refund is in direct violation of this notice from our us department of transportation i expect a full refund given the circumstances and can not believe that chase bank will not honor this refund | Theft/Dispute Reporting | 6,779 |
claimed my debt is xxxx dollars when in fact my debt was closed by the credit card company at xxxx pressured me into paying with hours or they were taking me to court and putting a judgement on my credit report i expressed to them i had no knowledge of the debt and today was the first i ve heard of such debt they refused to disclose any information regarding the debt statements and also gave me wrong dates as to when the credit card was opened and closed making me think this debt was newer than it actually was told email i would nt be able to take out a mortgage loan if i did nt pay today i called chase bank and verified all information which was wromg they told me they were authorized by chase bank to pull my credit report but chase bank told me that they can not do that they illegally obtained a copy of my credit report and used it against mei felt bullied and pushed into a corner i would have paid this bogus debt if it was nt for my gut instinct attached you will fined the final bank statement from chase bank with the original close debt | Credit card or prepaid card | 9,770 |
chase is sending a letter in their resolution to my complaint stemming over years with them and now referencing regulation x as their reasoning when they have never mentioned before i have reviewed regulation x and they have clearly violated their documents submitted are altered forms and do not match my originals first off noted reg x to try and hide behind it for their fraudulent foreclosure they did they started foreclosure before months on my account and the months past due was due to their mistake they took the lump sum pmnt made to the refinance dept used for them and removed from my acct made it look like escrow in default days after new loan started then xxxxxxxx put it back in and claimed at that point they accelerated foreclosure already so i would have had to reinstate acct at that time according to foreclosure review they made linked on old complaints of mine just review their responses they are all over look at my other complaints cfpb never disclosed this during process of taking my home and my documents prove they actually violated reg x they have sent cfpb xxxx copies of same harmon law letter but fail to include the one sent to me in xxxxxxxx from attorney at harmon law that threatened removal by sheriff where is the documents from harmon law as well stating in foreclosure while making pmnts to chase and told loan was in good standing how would i as a consumer know they were doing what they were doing if i had to call in my pmnts for new loan because they had nt began to send proper statements and disclosure to me yet and phone reps told me acct was fine they continually fail to provide proper documentation to fcpb to my complaint when rep couldnt get pmnt to post on xxxx pmnt said something is seriously wrong here chase has also stopped resolution each time i state a figure they request from me as they have no intentions of settling with me yet state on letter i have not responded it is a blatant lie i have contacted all xxxx attorneys they assigned and each was told my responses also the documents sent to me xxxx are the altered transaction compared to the originals i have direct from chase in xxxxxxxx and xxxxxxxx requested from them they have removed the foreclosure fees attorney fees late charges and misc fees all charged during both pretrial and final modification timeframe they also state on letter they never received a complete loan modification timely from me prior to foreclosure sale they are seriously messed up in their depts this whole issue is pertaining to xxxx depts within chase monitoring my acct xxxx had bad wamu info following after their takeover other was monitoring my new loan with them even their executive office cant get their act together why has nt cfpb done an investigation at this point the extent of errors on this xxxx loan is disgusting never mind what they must have done to so many other consumers such as myself chase offered resolution of xxxx conveniently close to amount they took from my acct as a duplicate deposit and was my money sent during pretrial to qualify for modification and go into escrow then removed the amount causing deficit that was the basis of their holding all my pmnts made in a suspense account in a loss mitigation dept while i was told all was ok with my account and no statements or disclosure sent to me only statements with bankruptcy info which i was not in i refused the xxxx settlement and asked by attorney xxxx xxxx as well as same process with other xxxx attorneys what did i want to go back to chase with i stated same as before the amount they stole value of my home last appraisal at xxxx they then sent letter stating i refused offer and find they have no fault as i stated before i will continue complaints and cfpb should be doing reasonable investigations into their acts | Others | 3,234 |
credit card debt that was originally with providian and then moved to xxxx xxxx xxxx xxxx when providian was purchased by xxxx in my acct was always in good standing and paid off balance to xxxx i have been receiving debt collection letters and calls for several years regarding this account that was taken over by xxxx i do nt understand how debt collection can occur for this account since it was part of a merger of banks i have little recourse since xxxx was purchased by xxxx they have no record of the debt since it was paid and account closaed prior to the xxxx merger | Credit card or prepaid card | 10,446 |
the date of last active and date of last payment varies from bureau to bureau also the late remarks are not consistent with the reporting bureaus | Mortgage/Loan | 2,726 |
i am a jp morgan chase bank customer and applied for a harp loan after a business bankruptcy after months of constant faxes and calls i was told the rate would never go above the current xxxx xxxx rate which at that time was i was never told that after having a current mortgage they would add all the interest attorneys fees and all the bank fees which totaled and the maturity date was extended years also the rate came back at when i received my paperwork for signatures i just about fainted and after calling chase was told if papers were not signed and received the next day foreclosure would start i had no choice so i went from a current loan to one that balance raised and extended years i never would have that if i had been told this chase bank is the most corrupt bank i ve ever dealt with i was bullied into signing papers or lose my home | Others | 1,113 |
jp morgan chase closed my checking account and is holding in a suspense account i have reached out to their loss prevention team and they told me that those funds can be held up to years not sure what will happen after that please help in resolving this and getting funds returned back to the account holder | Bank Account services | 20,274 |
we applied for a home refinance loan with jp morgan chase bank na xxxx xxxx xxxx xxxx xxxx xxxx oh xxxx to refinance our loans with xxxx xxxx and xxxx xxxx xxxx and signed the final loan papers on xxxxxxxx the new loan with chase included a pay off our first mortgage with xxxx xxxx and our xxxx mortgage with xxxx xxxx xxxx chase paid off our xxxx mortgage with xxxx xxxx on xxxxxxxx however our xxxx mortgage with xxxx xxxx xxxx has not been paid off as of xxxxxxxx the final settlement statement for the refinance that we signed stated on line xxxx that chase would payoff our mortgage of with xxxx xxxx xxxx a few weeks after signing the final settlement statement we received another settlement statement in the mail that was changed on line xxxx the payee was changed to xxxx instead of xxxx xxxx xxxx but the amount of was not changed we do nt have a mortgage with xxxx and have never even heard of xxxx we have left messages with the chase loan origination department and have contacted the loan processing managers but our mortgage with xxxx xxxx xxxx has not been paid off and we now have xxxx mortgages with chase and xxxx xxxx xxxx | Others | 17,197 |
i paid off the balance of on my mileage plus unitedwwwchasecomunited account on i made the payment over the phone and my paying bank is also a chase account a few weeks later i kept receiving bills saying that i owed more money the late fees were of the balance my bank account has sufficient funds and i make electronic payments with this account on a monthly basis
i called chase xxxx xxxx and they were rude and unhelpful they offered to accept payment again but for the higher amount of i havent made a charge on that card in years and its unfair and predatory that they would require that i pay three times the amount that i paid off in the first transaction it also seems strange that a major corporation would claim that a standard banktobank electronic transaction was not completed especially when both entities are chase banks | Mortgage/Loan | 5,026 |
to whom it may concern a letter usps tracking xxxx delivered xxxxxxxx to chase cardjpmcb card was xxxxxxxx submitting a formal dispute of their account reporting on my credit reports i also request validation bearing my signature showing i had a contractual obligation to pay them
i received a timely response from the company dated xxxxxxxx from xxxx xxxx customer service specialist stating weve updated your account information with xxxx xxxx xxxx and xxxx credit reporting agencies i replied with a letter xxxx usps tracking xxxx delivered xxxxxxxx stating i have retained new copies of my credit reports and noticed that you did not furnish the credit bureaus with the required disclosure within the period required by law you are required by federal law to place a notice of dispute on my account within days of my dispute which you signed for on xxxxxxxx i have retained a copy of your signature and date of receipt as well as a timestamped copy of my credit reports showing that you have violated the fair credit reporting act section a andor the fair debt collection practices act section by not placing the disclosure within the required period be aware that i am making a final goodwill attempt to have you clear up this matter the listed item is entirely inaccurate and incomplete and represents a very serious error in your reporting i will include a copy of my credit report from xxxx dated xxxxxxxx as proof that the company did not furnish the required disclosure
i received a letter from the company dated xxxxxxxx from xxxx xxxx customer service specialist requesting more information in order to assist me the information requested name address account number social security number description of dispute supporting documents signature after furnishing the requested information via a letter usps tracking xxxx delivered xxxxxxxx i received another letter from the company dated xxxxxxxx from xxxx xxxx customer service specialist requesting the exact same information submitted on xxxxxxxx | Credit card or prepaid card | 373 |
chase bank closed my credit card account and the reason they did was due to nonpayment my bank said chase bank never attempted to withdraw a payment from my account i asked chase bank to provide me a letter of the checking account they tried to withdraw from and they keep giving me a run around i need this to provide to my bank and also it hurt my credit report and i am in the process of purchasing a home
they will not have a manager call me they dont have supervisors to speak with they let you speak to people that dont have any knowledge how to repair the problem | Bank Account services | 2,099 |
on xxxx and my bill did not go through when it was on autobill i reached out to the company and they said that they saw the payment try to come out of the bank but it was rejected they never notified me of the rejection and gave me this late payment i now can not get a mortgage because of this mark on my credit and the company will not help me with this unfair situation | Mortgage/Loan | 8,506 |
i am receiving many phony calls daily from an unidentified company claiming that my credit card company and the recorded message doesnt say which credit card company is offering me a better deal on upgrading my credit line amount no human is involved in the calls a recording comes on only which says to press a button to connect with someone to discuss your account information my phone number was probably sold to the scammers who will try to profit from this fraud i have not received any mailers just these phony calls this can only involve my chase visa card through xxxx xxxx and a joint chase bank account with my husband so it is unclear which is involved and perhaps does not matter as this is trolling for any and all info so i assume the scammers just throw out the name of the card company hoping to steal all of the account information and drain the account of funds and to use the account for fraudulent purchases
i hang up and then try to call the phone number that shows up in my caller id when i do so any of the phone numbers i call back are not legitimate as a recording comes on we are not able to complete this call try calling again no legitimate credit card company is associated with any of these many phone numbers
this is clearly a scam to obtain personal account information from those who cant figure out that real credit card companies render offers in the mail and never contact clients in this manner i am appalled this is occurring i dont know who is making these calls from varying phony numbers sometimes up to times a day i also dont know if i can stop the scammers but at least i can try to report this illegitimate behavior i will also report the phone numbers used to the fbi fraud unit for their records | Credit card or prepaid card | 2,993 |
our business been close since xxxx and we havent been available to made a single payment on our business account and they as a tactic to collect the debt has been reporting to my personal credit now my personal credit is mess up and i cant neither rent an apartment because there is a report of no payments on a business account
i tried to settle the account and offer the bank to made payments of xxxx each to settle the account the bank say they no willing to settle i have no option other than close business we on the entertainment and our business has been no operative for a long ride if we cant settle it we will no settle this will be no other option than file bankruptcy in both personal and business and i am trying to avoid this | Mortgage/Loan | 6,735 |
to whom it might concern xxxx xxxx xxxx xxxx xxxx xxxx ca xxxx xxxx xxxx xxxx xxxx my name is xxxx xxxx xxxx i am a xxxx patient divorced and owner of the above real property i am struggling on my mortgage payments i pray to keep my only home for my xxxx young kids and i would like to have a more affordable monthly payments recently i got preapproved for a trial payment plan on xxxxxxxx for our account the trial payment is chase relationship manager specialist xxxx xxxx said the amount to be paying permanently will be approx close to and now it could be or more monthtly according to the new letter dated xxxxxxxx we just received i am confuse of what chase is doing this is higher than what i have paid before language of the benefit of modification said this option make our payments or loan terms more affordable this is not more affordable because it is higher than before i pray chase to do maximum year terms and lowest fixed rate so i can continue to fufill my duty to chase as a customer and my duty as a mother to provide a roof to my young children i do not know how long i live but day by day i struggling to pay all the bills not limit to the first mortgage that i am obligated to monthly the root of the problem was i trapped in default when the amoutn we were paying was in xxxxxxxxkeep balloonly increased it does not make sense to pay xxxxm since i went fell to default for xxxxm my heart and soul do not want to have our only home to fall into foreclosure again | Mortgage/Loan | 13,544 |
my mothers credit file xxxx xxxx xxxx xxxx xxxx xxxx sc xxxx is showing a chase card xxxx xxxx xxxx de xxxx xxxx opened on xxxxxxxx when she was xxxx years old on xxxxxxxx this account was closed charged off with a balance of due with a power of attorney i contacted chase vp xxxx xxxx in their cra department as well as numerous managers to validate the debt to no avail chase employees have repeated given me a facsimile line of xxxx to send the document in order to discuss this account on xxxxxxxx xxxxxxxx xxxxxxxx this was done additionally a copy was sent to branch manager xxxx xxxx xxxx of their xxxx ga branch with no resolution
as of this morning i again talked with senior specialist xxxx xxxx and was told he would not be able to discuss this account chase has begun a deliberate and unlawful refusal to validate this account | Bank Account services | 1,275 |
hi i have a chase credit card just one i havent used it in a while it had a credit on it and every month id get a statement in the mail telling me that i owe nothing and there is a credit i thought the ethical thing to do was to call and have them issue me a check for the credit amount they did i brought the check to chase and they wouldnt cash it ostensibly because i have no checking account at chase bank i dont thats true all i have is a credit card which i dont use so basically i received an uncashable check from them it would cost me more to open a checking account at chase than the check is worth
just thought consumers should be aware of this practice | Credit card or prepaid card | 5,727 |
occ xxxx published for the first time from complaints xxxx chase my servicer refer to the xxxx xxxx deal as a mortgage trust xxxx xxxx xxxx
in xxxx when xxxx xxxx xxxx mortgage were involved by xxxx xxxx of xxxx xxxx
did you conduct some sort of loan trust at xxxx xxxx xxxx xxxx michigan xxxx | Others | 4,304 |
the problem i negotiated with chase to have my debt cancelled and discharged and we reached an agreement that they would cancel the debt and issue a and i would claim this as income on my tax returns chase verified they canceled the account but is still reporting this account as late each and every month since even though the debt was cancelled and discharged i owe them nothing they wont accept any money but yet they continue to report on my credit reports that i am days late every month this needs to be fixed i have attached the proof | Credit card or prepaid card | 10,845 |
chase has refused to reopen adequately investigate and fairly adjudicate a dispute between myself and united airlines i have submitted more than ample documentation to establish my case due to their own confusion incompetency andor interest in expediency i have been forced to reopen this dispute now times most recently after providing even more documentation and explanation attached with the complaint my written request for reconsideration was summarily rejected by chase with no explanation for their decision and to which i would add was in total ignorance of the weight of the evidence presented by me visavis the merchant i also have been unable to speak to anyone in the chase dispute department about the specific details of my case and the reason for their decision i will now detail the precise nature of the dispute below on i made a united airlines reservation locator xxxx in the amount of this reservation was cancelled on within their cancellation period i was appropriately credited by the merchant on
separately on i made a second united airlines reservation locator xxxx also in the amount of this was cancelled on also within the merchants cancellation period while i received a cancellation confirmation which i have separately submitted here no credit was ever received or issued because there were identical charges there has been some confusion in the chase dispute process the first charge with the ticket number endingxxxx was cancelled and properly credited and is not in dispute
however the second charge with the ticket number endingxxxx locator xxxx while cancelled by me on was somehow not correctly processed by the merchant i contacted them several times in the subsequent days to inquire as to why the reservation was still appearing under my profile it was not until on or around xxxxxxxx that the merchant manually cancelled my reservation in their system this is the date the merchant is citing to refute my dispute when in reality i made my attempt to cancel some days earlier and within the cancellation period i can only speculate that because of the identical nature of the reservations and their cancellation at roughly the same time the system encountered difficulty executing my second cancellation request
the case is fairly straightforward then i appropriately cancelled the reservation and have provided evidence of this cancellation united has presented no counter evidence nor refuted my documentation | Theft/Dispute Reporting | 7,163 |
on xxxx xxxx my account was overdrawn at end of daily transactions i was charged two insufficient funds fee i had enough in my account cover all but one item i should have been charged only one fee the withdraws were sequences so they could charge me two fees i was charge for a item and for a item page reflects several withdraws with amount greater than they paid highest amt to lowest amt which results in chase being able to collect more fee
i spoke to xxxx xxxx supervisor she said she could only refund me back of the they charged me because i had been refunded fees in the past
my complaint is had they not sequenced the way they did i would have only had one fee not two | Theft/Dispute Reporting | 11,011 |
on xxxxxxxx xxxx dollars disappeared on my chase savings account suddenly and never went back chase said it was transferred to xxxx but xxxx said they never received the money since the only account we have at xxxx is my husbands account we checked that one and it received no money chase did not or has not send me any notification about that transfer i was surprised to see the amount of money left in my account and made the investigation they asked me to talk to xxxx but did not recover my money xxxx said they never received the money we have contacted with both banks on a daily basis but the only response given is to talk to the other bank i think it is illegal to have client losing such a huge amount of money with no action taken | Bank Account services | 2,132 |
i have been paying chasexxxx xxxx of my total gross income which totals xxxx of my net income each month for xxxx years i contacted them today to see if there was any way to lower my payments for a short amount of time to allow myself time to catch up and pay off other items as well as create a savings account cushion the representative i spoke with told me i could apply to have my payment cut in half for months after which the monthly payment amount would greatly increase this seems completely unfair to me as i am simply asking for a small amount of assistance because i pay so much for the loan already to raise the payment by a significant amount because i need help feels like a punishment | Mortgage/Loan | 10,036 |
subject chase private student loansschools attended the university xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx elected to defer my loan principal and interest while in school i was graduated in xxxx xxxx from xxxx and i have been making the required payments since xxxxxxxxxxxx even before the grace period after capitalization the principal balance stayed constant at from xxxx xxxx to xxxx xxxx although i was making payments again the principal balance stayed constant at from xxxx xxxx to xxxx xxxx although i was making payments
i requested explanation from chase student loan customer care why the balance is not reduced with every payment like when i use online student loan calculators that are showing more than reduction in principal with each payment chase response was that the payments are applied first towards the interest then fees and other charges if any and then the principal no more explanation was given although i asked a response from a supervisor and clearly stated that it seems i will stay making payments forever
my cosigner helped me to understand how this is working it seems that chase intentionally is sending statements with underestimated payments that would keep me paying interest only without seeing any reduction in the principal for example i paid on xxxx the statement came back with a required payment of by xxxx this is less than the interest amount i calculated x days x days
i think this is malpractice i believe student loan statements shall be as accurate as possible showing a good faith estimate which seems not the case for chase private student loans how i am going to pay off my loan if i follow the statement and pay only what is required i would be losing hundreds or may be thousands of dollars each year if i follow their statements
in addition chase sold my loan and is transferring it to xxxx xxxx xxxx xxxx by the end of this month
would you please look into my complaint and attached documentation
thank you | Mortgage/Loan | 13,176 |
i was improperly charged for an xxxx xxxx flight from xxxx to xxxx on on xxxxxxxx i purchased a ticket xxxx xxxx for when i arrived at the airport on xxxxxxxx the airline agent mistakenly informed me that i did not have a reservation they informed me that my only option was to purchase a new ticket aa xxxx for an additional cost of on returning home i found that xxxx tickets had been changed to my xxxx and paid to xxxx xxxx although the xxxx ticket was purchased under duress and fraudulent circumstances the xxxx agent would not process my request to stoprecover payment stating that i could recover only the cost of the original ticket thus the airline and xxxx profit from their error and i am being compelled to pay the extra cost as well as suffer the inconvenience of a delay | Theft/Dispute Reporting | 15,490 |
credit card statement bills arriving just at payment due date or after payment due date | Mortgage/Loan | 18,651 |
chase lowered my credit limit this was done even though i have xxxx accounts with them and have never been late or missed a payment by lowering my credit limit my ratio of balance to limit will hurt my credit score through no fault of mine | Credit card or prepaid card | 18,453 |
i received mail today from chase regarding my xxxx rapid rewards premiere visa signature credit card enclosed was a replacement card for chip signature use along with printed materials about the card nowhere in the printed materials did it disclose the annual fee associated with this card these do invite the customer to consult xxxx for more information but no where on those online materials is the amount of the annual fee mentioned not even in the terms and conditions popup window at xxxx i had to call the xxxx number wade through a voice menu and speak to a customer service agent in order to be reminded that this card carries a fee when i asked to be downgraded to a version of this card without an annual fee i was told there was nt any the only way to avoid the fee to be charged next on was for me to close the account which i did despite the negative impact on my credit score this entailed
in short chase is hiding the annual fees these cards carry from their customers a dishonest and shortsighted business practice and requiring customers to degrade their credit scores in order to avoid them | Credit card or prepaid card | 15,224 |
chase bank hired clearly international call center reps to call me regarding issues with my account i repeatedly asked to speak with a us native or someone that could verify they were from my bank or country the representatives repeatedly told me i would receive a call back when i placed my request i never did every call i received was an xxxx sounding individual stating they are from chase and requesting my social security number no one in their right mind is giving their social out over the phone to someone from a call center nonetheless outside of the us
given chase used tactics that any reasonable individual would presume may potentially be fraud renders their attempts to contact null and void they may save on labor costs by outsourcing to a foreign country but it undermines the validity of their process furthermore when i requested information to verify they were from chase they could not provide any proof when i asked for a call back from someone in the us or at a bank branch in my city or country they never did how would i ever presume there was an actual issue rather than a scam | Bank Account services | 21,030 |
on xxxxxxxx i was notified by a third party xxxx xxxx whom received a phone call from xxxx xxxx credit card by chase bank that my creditcard was months past due on payment
i immediately called the company and explained that the account was closed in xxxx xxxx they said they had no record of that and that they allowed reoccurring payments to proceed they stated that after no payments from me xxxx xxxx that they closed the account and reported it as non payment
never once was i notified that this card was past due as it was clear that the account was terminated i was further advised that if i payed the account in full they waived all the fees that they would notify the credit bureau of their mistake this did not happen once i made the payment they immediately transferred me and i was advised there is nothing they can do for me i have never had something like this happen you can see all my past history
additionally we never received one email text or correspondence from this company the agent on the phone advised me that they have no legal requirement to call me or notify me
we tried settling the issue professionally with chase but they lied and stated that if i paid them they would fix it the bottom line i respectfully request that this false and erroneous non payment be removed from my record as chase did absolutely nothing to help with the situation nor attempt to notify me regarding this matter besides today xxxxxxxx
thank you for your time and consideration please feel free to contact me anytime regarding this matter at xxxx xxxx xxxx xxxx | Mortgage/Loan | 11,972 |
chase currently claims to be a servicer of a loan in my name on behalf of xxxx xxxx i have already received a letter from xxxx xxxx that there is no such account
please treat this letter as a qualified written request under the federal servicer act which is a part of the real estate settlement procedures act usc e
specifically i am disputing a the identity of a true secured lendercreditor and b the existence of debt and c your authority and capacity to collect on behalf of the alleged lendercreditornote holder | Others | 15,043 |
i do not have any dates except for and they say it was issued in and i do have any credit cards i only have a de bit card by xxxx xxxx xxxx xxxx xxxx | Credit card or prepaid card | 14,488 |
i had chase credit cards in and chase agrees all were in good standing paid in full and on time each month i cancelled a chase freedom card in order to apply for a different version of the freedom card they sent me the new card and then cancelled all of my cards because they stated they completed a random audit and decided i had too much open credit they did not notify me until two weeks later via us mail since then i have applied for other chase cards mostly from the email offers they have sent me for each application they do a hard pull on my credit report but wont tell me from what credit bureau they used when they send the rejection letter the letter only states previous unsatisfactory relationship with this bank reference number xxxx i cant go back to the credit bureau to correct any bad data because that is not the reason given nor has chase ever given me a date of when this rejection will stop or if there is anything i can do to fix it | Credit card or prepaid card | 862 |
chase has to be violating a law or two and i am bored by these complaints i am having to spend my time on
issue letter received from chase dated inaccurate and unauthorized i did not ask them overdraft collections dept to review this account since it is paid in full closed and the amount cited is incorrectnot owed
please see attached pdf of my contact log with chase i only speak with the executive office xxxx on this particular day now since they are supposed to be able to resolve issues at a higher level as proof that i did not ask assistance from overdraft collection dept last conversation i had with them was per my log was called spoke xxxx they still can not locate the status on this claim they are still researching it xxxx asked to speak with a supervisor she was unavailable but i insisted xxxx xxxx was on the phone with them for mins to find out no further work on their part has been done to rectify and they hung up on me
filed ftc complaint and cfpb consumer financial protection bureau complaint id xxxx
debt not owed paid in full this account is settled and paid as agreed by me in cash at my local branch please see attached pdf xxxx account issues for that proof it was paid see receipt
i have had several conversations with the executive office to resolve the issues and be reimbursedcorrect for the errors chase has caused however i am still lacking resolution to my original complaint of my four complaints only one for was credited appropriately
i am unsure who is continuing this garbage and honestly i do not care but they need to be stopped and reimburse me what is mine | Bank Account services | 9,527 |
chase bank insisted that i got an emailed statement for payment due on my xxxx bill but i did not i only got an email notification that my bill would be due in days
i double checked my preferences on the chase website and i had not opted out of receiving my statement via email so there is no chance the statement got lost in snail mail
i closed my account which will affect my credit score because i do not believe they were being honest with me in regard to the emailed statement
i do nt think my credit score should be affected because i do nt trust a company to produce proper documents so i can pay my bill on time
i use a web browser that allows me to go back in time even if i had inadvertently put an email in the trash there is no indication that that happened | Mortgage/Loan | 14,602 |
i tried in the past to apply for an xxxx credit card which is sponsored by chase every time i applied chase bank always deny application i have different mortgages with chase no issues xxxx xxxx cards no issues utility bills and payments are on time i dont understand why every application has been denied in the past years is either discrimination or something else that chase bank doesnt want to disclose | Credit card or prepaid card | 11,165 |
dear cfpb i am very concerned that i had money removed from my accounts by xxxx xxxx employees over was removed from my accounts and invested without me being told of the movement i never gave anyone permission to remove money from any of my accounts i had a lawyer but not hearing from him in two weeks i figured he wasnt going to do anything for me because i didnt sign papers for him to request my bank statements the last meeting i had with attorney xxxx he asked if i wanted him to suggest a lawyer to help me i went looking for another lawyer myself
i first learned of the money being removed from my accounts in xxxx i called the bank and was told to call the ceo xxxx xxxx i was confused but called and wrote him several times over the pass years
a bank manager xxxx xxxx at the xxxx ohio branch for some reason either was appointed or took it upon himself to except any calls concerning my compliant he obviously told whom ever called that everything was taken of when it hadnt he told other bank managers not to look at my bank statements or to listen to my compliant i had informed other departments of the bank but nothing was ever done to rectify my loss
i feel with xxxx xxxx being the ceo he should have appointed someone to look into the matter for me not one bank official sat down with me and went over my bank statements i have lost a lot of money and a life from xxxx because of learning in xxxx that of the deposit was missing i took the blame thinking i wasnt paying attention when the two checks were deposited my life has been a shambles
someone needs to take responsibility for the lost of money and a life | Bank Account services | 17,978 |
chase liesto you initially first reference number is attached along with all documents support im telling the truth and they are cowardly being protected by you credit bureaus attached do not have chase on my credit report and what card i have as well are attached | Credit card or prepaid card | 1,720 |
i was charged by xxxx xxxx xxxx for life insurance that i did not authorize which was i requested a dispute with my chase debit card chase stated that the company xxxx xxxx xxxx stated that they would not refund my money because i cancelled too late i was charged on and in the amount of each for a grand total i did not discover these charges on my credit card until so i then filed a dispute with chase and was told that xxxx xxxx xxxx denied my refund then on chase stated that they could not dispute the charges and that it was out of their hands however chase did dispute the charges in then chase denied the dispute a few weeks ago without informing me as to why im not sure what is going on as to why chase has refused to dispute my charges | Theft/Dispute Reporting | 15,611 |
several months ago i tried to use my cardit was declined this is puzzling as they are automatically sent not less than and usually there have been no gaps in payment | Mortgage/Loan | 13,700 |
i notified chase that i did not wish to have any contact with xxxx their rep changed my due date from the xxxx to the xxxx which will never work but chase claims it is my fault i ca nt catch up this at this time which they were notified of my credit has been affected by this i advised the due date change came from aes not me i can lose my job over this and plus i have a medical bill to pay i want my courtesy credit report due to the fact that aes changed my due date i can not catch up the account and it is not my fault that aes changed the due date i do not want my letters or phone calls from xxxx or chase on this loan because they know why it is late because i them numerous times | Others | 18,425 |
after several back and forth with chase about xxxx debts that was being reported on my credit report is inaccurate i closed the accounts and chase said i received new cards i have asked for the dates and address where chase sent the replacement cards the dates and addresses are not right that they have gotten from the public records and i have never received anything from them at my address where i live i did receive a letter from in response from a different person again saying they are willing to remove these accounts from my credit i have attached the letter i responded with a letter telling them they did not need my permission to do that but i gave them permission to remove those accounts anyway and i have not heard from them nor have the those accounts been removed i believe under the fair debt collection practice act and or fair credit reporting act they should be able to give me all the information to do with these account and if they do nt have the information they need to remove the accounts from my credit | Credit card or prepaid card | 19,520 |
i applied for a jumbo refinance of the home i have lived in since xxxx to reduce my interest payment amount and consolidate a xxxx with case bank i make xxxx a year and have a debt to income ratio
the underwriting department held corporate debt which is paid by mycompany against my personal income and subsequently after a xxxx monthprocess declined the deal
in that time the interest rate went up almost one half a percent
during the whole process their private investigation company hitmy wife s credit report so many times that it dropped her credit scorefrom a xxxx to xxxx in xxxx days chase bank should be appalled at theirincredible incompetence when it comes to accurately reviewing financialinformation correctly their mortgage department is a joke | Others | 7,886 |
i was applied online on xxxx credit card after that i got a letter we do not have enough information about you send us copy of your ssn and prove address i did that twice by fax first time from my job second time from chase bank office
in several days i got approved on my xxxx credit card and i was expecting this card by mail but i got a letter we closed your account because we dont have enough information about you i didnt get a card at all i went to the bank manager told me that they can not tell me anything they will send me a letter with explanation
i waited more than month and i didnt get anything then i went to the bank office and spoke with manager about this situation he gave me phone number appropriate department i called them and they told that account was closed more than days ago and they can not do anything it means if i got a letter from bank i in time i would have a chance to handle this situation but they didnt send me anything
also i dont understand why they dont have enough information about me if i sent them ssn and pg e statement prove address and they approved credit card but after they closed account with explanation we dont have enough information about you
my credit score dropped down from xxxx to xxxx because of this situation | Credit card or prepaid card | 638 |
my fha mortgage loan is currently serviced by chase bank since i am elderly and very sick i have advised chase bank that i want to proceed with a short sale chase bank has refused to process my short sale documents stating that they are going to proceed with foreclosure on xxxxxxxx chase bank is clearly trying to over collect on the amount due so they can push the bill to the fha for payment i have applied for a loan modification on numerous occasions and chase bank has refused to submit the modification requests for underwriting to the fha since the fha is the investor and insures the loan they would be issuing a partial claim to help fund the loan modification since the fha is unaware of the partial claim they were clearly in the dark on the loan modification process chase bank is in clear violation of the false claims act fca usc since they knowingly withheld information and reported false records to a federal government agency chase bank also has an obligation to process the short sale with transparency and clarity per the national mortgage settlement of xxxx chase bank has refused to cooperate and is proceeding with foreclosure action on xxxxxxxx based on the violations listed herein i am seeking your assistance on this matter you can reach me at xxxx or xxxx | Others | 14,059 |
chase is charging me for an amazon purchase for about that they claim i made a couple of months ago this is a lie i only use gift cards on amazon hen i got this surprise statement a couple of eeks ago the charge about called them disputed the charge and thought it settled but no get in mail today xxxxthis is outrageous no longer trust them on the phone and can not contact them thru internet i am a xxxx on small income never had credit card debt they are scamming me think they said orginal purchase as in xxxx at amazon not by me | Theft/Dispute Reporting | 4,132 |
chase bank sent me a coupon in the mail for a bonus after opening a chase savings account with in new money deposited
on i opened a new account at the chase bank xxxx xxxx branch xxxx i opened the account with in order to qualify for the bonus after days i gave the coupon to the personal banker xxxx xxxx when opening the account
on i inquired about the bonus chase bank indicated they have no record of a bonus coupon and i will not be receiving any bonus i contacted the branch manager xxxx xxxx who confirmed i will not be receiving the bonus he said the bonus is for customers who plan on opening additional accounts and accused me of taking advantage of chase i advised him that i received the coupon in the mail opened the account with as required and expect to receive the bonus
i advised him i would be filing a complaint he said chase doesnt want to do business with me | Bank Account services | 4,622 |
my home was completely destroyed by flood on xxxx xxxx l was told by my insurance adjuster that they would contact chase my mortgage carrier and arrangements would be made so l would not be expected to make further payments in lue of the mortgage being paid off my insurance company sent several emails requesting information to process this interaction but no response was ever received from chase upon my request to contact my insurance company chase refused to respond saying that the insurance company did not need any information from them to expidite the payoff upon a phone conversation in which my insurance adjuster made to chase they explained that email was not an accepted for m off communication for them and all interactions had to be submitted by way of fax no contact was made however by chase to either myself or my insurance company to relay this information and so they ignored any requests that had been made by myself and the insurance company for information relating to my situationl then made phone calls to chase to explain the situation at which time after more than an hour and a half on the phone and being transfered to xxxx departments l was told l could only avoid being reported as delinquent to the credit department if my payment was made before it was more than days past due which at the time l was hopeful would be paid off by the insurance company by that timeafter several calls to the insurance company and more phone calls to chase requesting any options available to me to avoid a negative report l was told there was nothing available to me to help my situation on xxxx xxxx l made one final call to chase to try and work out any kind of arraingment l was then told that a mortgage assistance program had been available to me since the beginning and had been set up to assist victims of the flood with exactly this problem had l been informed a simple form should have been filled out and l would not have been responsible for any further payments until the insurance company satisfied the loan of course l was told that it was too late to fill it out then because not enough time was left to submit it before the end of business that day when they would be submitting not a day delinquency but a day one which they did now that my mortgage is paid off and l am starting over l must apply for a loan to rebuild a mew home but probably will not be able to get due to a drop in my credit score in excess of xxxx points if our financial institutions have this little regard for people like me who maintained a perfect payment record for over years to them and because l was a victim of a natural disaster l am being punished and mistreated and inevitably will be the one to pay a very high price for their incompatance then how are we supposed to have any faith in the system or in our governing bodies | Others | 566 |
my debit card was duplicated and used fraudulently at a post office made xxxx money orders in the amount of on i f iled a police report and a report with the postal inspector chase denied my claim first they said my card was used and swiped with my pin number because that day the machines were down to use my pin i escalated the call now they are saying it was a chip on chip transaction i filed another claim to reopen my case and now they are saying xxxx out of the xxxx transactions are correct all the xxxx transactions were done at the same time all together i asked them how is it possible to claim xxxx incorrect and not xxxx when the person did it all together | Theft/Dispute Reporting | 17,853 |
i had a chase checking account in xxxx of my chase debit card was stolen and used and there were unauthorized purchases made all over the nation within less than a month there were over xxxx transactions done in a matter of a few daysonce i attempted to notify chase that this happened they proceeded to file a claim i notified them that i am in the xxxx and am soon to be xxxx and would not have access to check the status while away the representative was then assuring me that i need not worry and that they have a fraud department that handles these types of situations and if anything i will receive a provisional credit within xxxx to two business days i submitted the claim and minutes later received an email saying my claim was denied i rushed to call to find out why and the representative notified me that there was a single transaction out of the xxxx transactions that was not filed in the claim and proceeded to end the dispute at that point i then notified her supervisor that the missed transaction was not my fault and was a simple mistake of the previous representative due to a large amount of transactions within the week and i clearly stated from a certain date until the present date were fraud so she understood and refiled the claim but notified me that because of the previous denial it would be more likely to be denied again but she included the transaction that were missed and put notation on the claim of the error the following day i received an email stating that it was denied again i then called to question and was told it was because of the first denial | Theft/Dispute Reporting | 16,504 |
i was notified through my credit reporting service that chase bank is reporting me as late for
i made payments that month
xxxxxxxx for made over the phone
xxxxxxxx from email from chase advising me the payment posted
i did not notice for some reason the payment never hit my bank account i did not notice still in my bank account
chase failed to alert me the payment did not go through
they have a messaging system through the app and as of today there is no messages about this payment
i paid them not sure what they did with the payment information i pay every month the same way and never had an issue | Mortgage/Loan | 7,553 |
i have several hard inquiries that i did not authorize for an auto loan | Others | 12,736 |
the issues that i am facing have been with amazon which has not delivered the packages yet charge my account for the purchase i have requested assistance to get this resolved and until i called on xxxxxxxx i found out that the matters were not resolved in my favor
amazon has been delivering or not delivering the packages yet they claim they do what they have done is misrepresent or lie to the credit card company the deliveries are not left or signed by anyone quite frankly it is amazon delivery which states its done and it is not the company operates in a manner that is not only abusive to customers they are constantly cheating consumers
my current issue with amazon charging my chase card for purchases that i never received is a matter that i need assistance upon i have been through a lot of issues and was advised if i didnt authorize the purchase then it falls under fraud amazon maintained my credit card information and regardless charges for items
i do not recognize the charges nor did i authorize them
transactions xxxxxxxx amazon xxxx xxxxxxxx amazon xxxx xxxxxxxx xxxx overfilled me for transaction should have been not the amount they posted no receipt provided to me in person on my folio at hotel or email now there is a over inflated charge on my account that is posted for xxxx xxxx xxxx direct was sent back product and charged me for the items i was overcharged for the items the amount should have been for xxxx not the chase has informed me that they have setup my responses to be sent to me electronically i never agreed to this and have not been getting answers until i call they now claim that the cases are closed without my rebuttal all purchases from amazon they have no proof of signature and the packages were not at my home they can not claim that if they left a package at someones door it is your responsibility plus they have left items from neighbors at my house this company has no controls at this time i have none of the items and have been fraudulently charged | Theft/Dispute Reporting | 11,828 |
i have a commercial business card with my xxxx that is used for travel jp morgan chase on xxxxxxxx the university business office associate who handles processing of charges on these cards emailed me regarding unreconciled charges on my card of cad from xxxx xxxx and an international transaction fee of usd these charges were from xxxxxxxx
these were fraudulent charges from an xxxx national purchasing a ticket from xxxx xxxx to xxxx his name and passport information were included in the ticket and the ticket number was on the credit card statement the individual s name and information were confirmed with a call to xxxx xxxx referencing the ticket number confirming that the charge was not from me i promptly called jp morganchase fraud department and reported it but the time frame of catching the fraudulent charge was outside of their window and thus i filed a police report with our local jurisdiction which was investigated and handed over to the fbi as the individual who used my card as fraud was an xxxx national and not a us citizen they have assured me that we will not hear back from the fbi regarding the case and that it is out of local police s hands
i have since then been pressured by my university and the bank to pay out of my own pocket this charge i believe i am entitled to an investigation as the evidence is very very clear who the perpetrator was down to his passport information this was nt just a credit card charge to a random website but was from an established airline with a clear ticket number that was not from me
if the cfpb can do anything to help me i would be greatly appreciative | Theft/Dispute Reporting | 1,305 |
breaching promissory notes hoa fha federal housing administration fha breaching promissory notes jp morgan chase breach of contract in xxxx i missed a payment xxxx i paid up to xxxxxxxx xxxx and xxxx in xxxx after asking and filling out for repayment i was denied but chase put me on forbearance for months to catch that one payment up i could not been behind no more xxxx or less i paid little over xxxx before the forbearance but i broke the forbearance and keep paying xxxx xxxx xxxx i did this up xxxxxxxx in xxxx i had xxxx bank and i had alert my account was used unauthorized i checked to make sure it was not purchase i made and it wasnt the payments for bill pay was put on hold chase payment xxxx was return because the money was on hold i made payment xxxx as soon as i noticed it but chase put the payment on xxxx i tried to tell them they no payment due for xxxx i paid it but it put me payment behind never got it fixed they was right you are wrong even though i sent proof to them then in xxxx i made payment and xxxx xxxx xxxx in xxxx i looked on my account i was months behind for xxxx xxxx xxxx i sent proof the chase by secure message by mail and xxxx xxxx over night several times to both case workers with loan number on bank statement and signed directed to them they got them no matter how hard i tried chase would come back with different loan and different payments in xxxx i made a payment xxxx they gave credit for xxxx but it went for franchise fee s not any of my payments i made i did talk to one rep he said you owe under xxxx i ask for proof of that i got letter from corporate office xxxx xxxx then the balance change to xxxx i never was behind that much when i was paying xxxx xxxx xxxx and xxxx on payments they said i missed and i tried to prove the wrong but it fail they have committed escrow fraud they sent me balance it was xxxx xxxx xxxx to xxxx xxxx then xxxx xxxx to xxxx then xxxx xxxx to xxxx with balance due xxxx they cant due that each year goes to taxes and insurance then a new year starts that fraud in xxxx i paid little over xxxx in escrow but they say dont see it in xxxx i paid over xxxx in franchise fee s but they said they dont see it on my account in xxxx of xxxx they got loan hoa xxxx fha i more less forced to take it or loose my home when i paid down to years chase removed the xxxx and placed it in xxxx the breach of contract chase sold my loan and transferred xxxx to xxxx xxxx and keep the xxxx that breach of contract in mortgage xxxx xxxx xxxx xxxx chase is longer service my loan and sold it as soon as they got the xxxx in xxxx they wont answer about the fee s but they was selling my loan in xxxx and using my payments to pay for attorney that is fraud account xxxx i draw xxxx they took ever chance they could they broke the mortgage recovery advance note of xxxx that should be returned to hoa fha i never revived it and chase keep it when they sold my loan | Mortgage/Loan | 6,717 |
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