<commit_before># Troubleshooting

We do our best to support many scenarios and different configurations.

Unfortunately some issues are very hard to predict. Especially those that happen behind our customer's firewall. We have less control over that environment, and the related infrastructure dependencies (e.g. network, proxies, OS versions, etc).

If you are experiencing problems with the connector, please send us an email to [support](mailto:<EMAIL>) with the following information:

-  Symptoms, explain your problem
-  the `config.json`
-  the service log files from:
    -  Windows: **C:\Program Files (x86)\Auth0\AD LDAP Connector\logs.log**
    -  Linux: **/var/log/auth0-adldap.log**
<commit_msg>add paths for config.json<commit_after># Troubleshooting

We do our best to support many scenarios and different configurations.

Unfortunately some issues are very hard to predict. Especially those that happen behind our customer's firewall. We have less control over that environment, and the related infrastructure dependencies (e.g. network, proxies, OS versions, etc).

If you are experiencing problems with the connector, please send us an email to [support](mailto:<EMAIL>) with the following information:

-  Symptoms, explain your problem
-  the `config.json` from:
    -  Windows: **C:\Program Files (x86)\Auth0\AD LDAP Connector\config.json**
    -  Linux: **/opt/auth0-adldap/config.json**
-  the service log files from:
    -  Windows: **C:\Program Files (x86)\Auth0\AD LDAP Connector\logs.log**
    -  Linux: **/var/log/auth0-adldap.log**

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{'dir': 'git-commits-cleaned', 'id': '6691044', 'n_tokens_mistral': 448, 'n_tokens_neox': 432, 'n_words': 182}