<commit_before># About Us

We're problem solvers. Sometimes we find problems and other times they find us. This is a case of the latter.

The ultimate question is: if consumer arbitration is fair, shouldn't the distribution of arbitration outcomes be comparable to that of the public court system?

The studies we've reviewed indicate otherwise, and significantly so.

So if we assume arbitrators are impartial (definitely not an answered question), why is the distribution of outcomes so lopsided in favor of businesses?

One theory is that the lack of transparency leads consumers to try cases that have already been tried unsuccessfully.  The obfuscation of process and outcomes prevents consumers from learning the lessons of prior cases while repeat businesses can easily share information.  This obfuscation is inherently unfair.

A way to help create transparency is to make a public database of arbitration cases and their outcomes - thereby allowing relatively frictionless information sharing.<commit_msg>Update About.md<commit_after># About Us

We're problem solvers. Sometimes we find problems and other times they find us. This is a case of the latter.

The ultimate question we want to answer is: if consumer arbitration is fair, shouldn't the distribution of arbitration outcomes be comparable to that of the public court system?

The studies we've reviewed indicate otherwise, and significantly so.

So if we assume arbitrators are impartial (definitely not an answered question), why is the distribution of outcomes so lopsided in favor of businesses?

One theory is that the lack of transparency leads consumers to try cases that have already been tried unsuccessfully.  The obfuscation of process and outcomes prevents consumers from learning the lessons of prior cases while repeat businesses can easily share information.  This obfuscation is inherently unfair.

A way to help create transparency is to make a public database of arbitration cases and their outcomes - thereby allowing relatively frictionless information sharing.
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