<commit_before>---
seo:
  title: Spam Reports
  description: Spam Reports are triggered when a customer clicks the spam button in their email client.
  keywords: spam report, spam reports
title: Spam Reports
weight: 0
layout: page
navigation:
  show: false
---

Spam Reports are triggered when a customer clicks the spam button or puts your email in their [spam folder]({{root_url}}/glossary/bulk-mail-folder/) within their email client such as Yahoo, Outlook or AOL. Spam reports can only be gathered from Internet Service Providers (ISPs) that provide a Feedback loop.

It is important that spam reporter email addresses are permanently removed from your send list even if the customer has previously opted in. Continuing to send to customers that have reported your email as spam can severely affect your deliverability rating.

<call-out>

Make it easier for someone to find the unsubscribe button than it is to find the spam button.

</call-out>

<commit_msg>Added Expert Services Tip<commit_after>---
seo:
  title: Spam Reports
  description: Spam Reports are triggered when a customer clicks the spam button in their email client.
  keywords: spam report, spam reports
title: Spam Reports
weight: 0
layout: page
navigation:
  show: false
---

Spam Reports are triggered when a customer clicks the spam button or puts your email in their [spam folder]({{root_url}}/glossary/bulk-mail-folder/) within their email client such as Yahoo, Outlook or AOL. Spam reports can only be gathered from Internet Service Providers (ISPs) that provide a Feedback loop.

It is important that spam reporter email addresses are permanently removed from your send list even if the customer has previously opted in. Continuing to send to customers that have reported your email as spam can severely affect your deliverability rating.

<call-out>

Make it easier for someone to find the unsubscribe button than it is to find the spam button.

</call-out>

<call-out>

Need a helping hand? [SendGrid Expert Services](https://sendgrid.com/solutions/expert-services/) will provide you with the expert advice and data you need to be reach your email goals and drive business from email.

</call-out>
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