<commit_before>{% extends "_base_page.html" %}

{% block page_title %}Assessment criteria{% endblock %}

{% block body_classes %}secondary-page{% endblock %}

{% block main_content %}
  <h1>Assessment criteria</h1>
  <h2>For all digital services, case studies must show your ability to:</h2>
  <ul>
    <li>Work in a multi-disciplinary team in an agile delivery environment.</li>
    <li>Communicate with a wide range of disciplines both internally and externally.</li>
    <li>Present findings, insights and recommendations to justify decisions.</li>
    <li>Establish relationships to support delivery of services.</li>
  </ul>
  <h2>For any digital product you add, please ensure:</h2>
  <ul>
    <li>The product is live, not a prototype.</li>
    <li>The product comes with the option of maintenance and support.</li>
    <li>The product can be shown to meet government needs.</li>
    <li>The product is your own, not a product you’re reselling.</li>
  </ul>
  <h2>Criteria for each service</h2>
  <nav class="index-links">
    <ul>
      <li><a href="#strategy">Strategy and policy</a></li>
      <li><a href="#userresearch">User research and design</a></li>
      <li><a href="#deliverygov">Agile delivery and governance</a></li>
      <li><a href="#engineering">Software engineering and development</a></li>
      <li><a href="#ops">Support and operations</a></li>
      <li><a href="#contentpub">Content and publishing</a></li>
      <li><a href="#change">Change, training and transformation</a></li>
      <li><a href="#marketingcomms">Marketing, communications and engagement</a></li>
      <li><a href="#cyber">Cyber security</a></li>
      <li><a href="#datasci">Data science and management</a></li>
      <li><a href="#emergtech">Emerging technologies</a></li>
      <li><a href="#recruitment">Recruitment</a></li>
    </ul>
  </nav>
  <a id="strategy"></a><h2>Strategy and policy</h2>
  <p>Case studies must demonstrate <strong>3 or more</strong> of the following criteria:</p>
  <ul>
    <li>
      Analysis of new technologies with respect to existing products, practices or processes.
    </li>
    <li>
      Developing recommendations based on the quantitative and qualitative evidence gathered via web analytics,
      applications data, financial data and user feedback.
    </li>
    <li>
      Business case development and recommendations on investment alternatives.
    </li>
    <li>
      Provide policy interpretation and advice to delivery teams.
    </li>
  </ul>

  <a id="userresearch"></a><h2>User research and design</h2>
  <p>Case studies must demonstrate <strong>3 or more</strong> of the following abilities and experiences:</p>
  <ul>
    <li>
      Plan, design, conduct and analyse user research in an agile delivery environment.
    </li>
    <li>
      Recruit participants from diverse audiences, including people with disability, CALD audiences and other minority
      groups. Provide facilities for usability testing.
    </li>
    <li>
      Visually communicate user research through presentations, journey maps, videos etc. to clarify key outcomes and
      generate empathy for end users.
    </li>
    <li>
      Map existing user experiences and user needs of government services and analyse existing web and mobile service
      delivery operations.
    </li>
    <li>
      Identify failure demand in existing services and opportunities for reducing failure demand, reducing the cost of
      the service and improving the user experience.
    </li>
    <li>
      Iterate service designs based on user research.
    </li>
    <li>
      Create design hypotheses to improve the service and run measurable design experiments.
    </li>
    <li>
      Develop concepts based on research insights. Iteratively test concepts with end users, from paper sketches to HTML
      prototypes.
    </li>
    <li>
      Extensive experience of web and mobile application interface design with a focus on accessibility, designing for
      different screen sizes and input methods (for example, touch, mouse and keystroke) following style guides and WCAG
      2.0 AA guidelines.
    </li>
    <li>
      Respond in a pragmatic and constructive manner to feedback and constraints that impact the design.
    </li>
    <li>
      Perform accessibility audits to uncover accessibility issues and get recommended fixes.
    </li>
    <li>
      Communicate how design decisions impact accessibility to a wide range of digital delivery disciplines both
      internally and externally.
    </li>
  </ul>

  <a id="deliverygov"></a><h2>Agile delivery and governance</h2>
  <p>
    Case studies must demonstrate <strong>2 or more</strong> of the following abilities and experiences:
  </p>
  <ul>
    <li>
      Responsible for delivery and ongoing management of high-quality digital product or service.
    </li>
    <li>
      Lead multi-disciplinary agile teams to deliver or iterate services that meet user needs.
    </li>
    <li>
      Clarify business priorities, roles and responsibilities and secure individual and team ownership.
    </li>
    <li>
      Working with data - excellent analytical and problem solving skills, from gathering and analysis through to design
      and presentation.
    </li>
    <li>
      Identify a range of relevant and credible information sources and recognise the need to collect new data when
      necessary from internal and external sources.
    </li>
    <li>
      Articulate “to be” services via roadmaps, backlogs and user stories.
    </li>
    <li>
      Prioritise work to be done against user need, team capacity and team capability.
    </li>
    <li>
      Communicate service performance against key indicators to internal and external stakeholders.
    </li>
    <li>
      Expertise with data analysis, web analytics and visualisation tools (for example, Google Analytics, Google Refine or
      Tableau).
    </li>
    <li>
      Report progress, budgets, risks and impediments. Propose mitigation solutions.
    </li>
    <li>
      Define how user / financial benefit can be realised and measured.
    </li>
    <li>
      Ensure an appropriate level of quality and compliance for a service’s stage (alpha/beta/production).
    </li>
    <li>
      Governing delivery and continuous improvement of a digital service, aligned to the the <a
        href="//www.dta.gov.au/standard/" target="_blank" rel="external">Digital Service Standard</a>
    </li>
  </ul>

  <a id="engineering"></a><h2>Software engineering and development</h2>

  <p>Case studies must demonstrate <strong>3 or more</strong> of the following abilities and experience:
  </p>
  <ul>
    <li>
      Research and weigh up competing technology choices and make informed decisions based on user needs, with a
      preference for open source technology.
    </li>
    <li>
      Experience using and deploying on cloud-based platforms.
    </li>
    <li>
      Use and implementation of modern front end web programming techniques, such as HTML5, CSS3, AJAX, REST and JSON.
    </li>
    <li>
      Good development skills in one or more of Ruby, Python, JavaScript, with familiarity with one or more open source
      web frameworks such as Rails, Django or similar.
    </li>
    <li>
      Proven capability in managing technology implementation projects
      Track record of successfully taking an evolutionary architecture approach to software architecture.
    </li>
    <li>
      Experience building and scaling high-traffic websites and/or high volume transaction processing and analysis
      platforms.
    </li>
    <li>
      Experience designing and implementing scalable and robust approaches to caching, security and databases (including
      relational, for example, MySQL and PostgreSQL or similar; and NoSQL, for example, Cassandra and MongoDB or similar).
    </li>
    <li>
      Deep and wide experience with infrastructure and platform technologies like AWS, Google Cloud, Cloud Foundry,
      Deis, Tsuru or similar
    </li>
    <li>
      Deep and wide knowledge of the plumbing of the internet (TCP/IP, routing, bridging, HTTP, SSL, DNS, mail).
    </li>
    <li>
      Experience with automated configuration management, deployment and testing solutions.
    </li>
    <li>
      Experience configuring and managing Linux servers for serving a dynamic website.
    </li>
    <li>
      Experience debugging a complex multi-server service.
      Familiarity with configuration management tools like Puppet and Chef or similar.<commit_msg>typo in assessment criteria (#611)<commit_after>{% extends "_base_page.html" %}

{% block page_title %}Assessment criteria{% endblock %}

{% block body_classes %}secondary-page{% endblock %}

{% block main_content %}
  <h1>Assessment criteria</h1>
  <h2>For all digital services, case studies must show your ability to:</h2>
  <ul>
    <li>Work in a multi-disciplinary team in an agile delivery environment.</li>
    <li>Communicate with a wide range of disciplines both internally and externally.</li>
    <li>Present findings, insights and recommendations to justify decisions.</li>
    <li>Establish relationships to support delivery of services.</li>
  </ul>
  <h2>For any digital product you add, please ensure:</h2>
  <ul>
    <li>The product is live, not a prototype.</li>
    <li>The product comes with the option of maintenance and support.</li>
    <li>The product can be shown to meet government needs.</li>
    <li>The product is your own, not a product you’re reselling.</li>
  </ul>
  <h2>Criteria for each service</h2>
  <nav class="index-links">
    <ul>
      <li><a href="#strategy">Strategy and policy</a></li>
      <li><a href="#userresearch">User research and design</a></li>
      <li><a href="#deliverygov">Agile delivery and governance</a></li>
      <li><a href="#engineering">Software engineering and development</a></li>
      <li><a href="#ops">Support and operations</a></li>
      <li><a href="#contentpub">Content and publishing</a></li>
      <li><a href="#change">Change, training and transformation</a></li>
      <li><a href="#marketingcomms">Marketing, communications and engagement</a></li>
      <li><a href="#cyber">Cyber security</a></li>
      <li><a href="#datasci">Data science and management</a></li>
      <li><a href="#emergtech">Emerging technologies</a></li>
      <li><a href="#recruitment">Recruitment</a></li>
    </ul>
  </nav>
  <a id="strategy"></a><h2>Strategy and policy</h2>
  <p>Case studies must demonstrate <strong>3 or more</strong> of the following criteria:</p>
  <ul>
    <li>
      Analysis of new technologies with respect to existing products, practices or processes.
    </li>
    <li>
      Developing recommendations based on the quantitative and qualitative evidence gathered via web analytics,
      applications data, financial data and user feedback.
    </li>
    <li>
      Business case development and recommendations on investment alternatives.
    </li>
    <li>
      Provide policy interpretation and advice to delivery teams.
    </li>
  </ul>

  <a id="userresearch"></a><h2>User research and design</h2>
  <p>Case studies must demonstrate <strong>3 or more</strong> of the following abilities and experiences:</p>
  <ul>
    <li>
      Plan, design, conduct and analyse user research in an agile delivery environment.
    </li>
    <li>
      Recruit participants from diverse audiences, including people with disability, CALD audiences and other minority
      groups. Provide facilities for usability testing.
    </li>
    <li>
      Visually communicate user research through presentations, journey maps, videos etc. to clarify key outcomes and
      generate empathy for end users.
    </li>
    <li>
      Map existing user experiences and user needs of government services and analyse existing web and mobile service
      delivery operations.
    </li>
    <li>
      Identify failure demand in existing services and opportunities for reducing failure demand, reducing the cost of
      the service and improving the user experience.
    </li>
    <li>
      Iterate service designs based on user research.
    </li>
    <li>
      Create design hypotheses to improve the service and run measurable design experiments.
    </li>
    <li>
      Develop concepts based on research insights. Iteratively test concepts with end users, from paper sketches to HTML
      prototypes.
    </li>
    <li>
      Extensive experience of web and mobile application interface design with a focus on accessibility, designing for
      different screen sizes and input methods (for example, touch, mouse and keystroke) following style guides and WCAG
      2.0 AA guidelines.
    </li>
    <li>
      Respond in a pragmatic and constructive manner to feedback and constraints that impact the design.
    </li>
    <li>
      Perform accessibility audits to uncover accessibility issues and get recommended fixes.
    </li>
    <li>
      Communicate how design decisions impact accessibility to a wide range of digital delivery disciplines both
      internally and externally.
    </li>
  </ul>

  <a id="deliverygov"></a><h2>Agile delivery and governance</h2>
  <p>
    Case studies must demonstrate <strong>2 or more</strong> of the following abilities and experiences:
  </p>
  <ul>
    <li>
      Responsible for delivery and ongoing management of high-quality digital product or service.
    </li>
    <li>
      Lead multi-disciplinary agile teams to deliver or iterate services that meet user needs.
    </li>
    <li>
      Clarify business priorities, roles and responsibilities and secure individual and team ownership.
    </li>
    <li>
      Working with data - excellent analytical and problem solving skills, from gathering and analysis through to design
      and presentation.
    </li>
    <li>
      Identify a range of relevant and credible information sources and recognise the need to collect new data when
      necessary from internal and external sources.
    </li>
    <li>
      Articulate “to be” services via roadmaps, backlogs and user stories.
    </li>
    <li>
      Prioritise work to be done against user need, team capacity and team capability.
    </li>
    <li>
      Communicate service performance against key indicators to internal and external stakeholders.
    </li>
    <li>
      Expertise with data analysis, web analytics and visualisation tools (for example, Google Analytics, Google Refine or
      Tableau).
    </li>
    <li>
      Report progress, budgets, risks and impediments. Propose mitigation solutions.
    </li>
    <li>
      Define how user / financial benefit can be realised and measured.
    </li>
    <li>
      Ensure an appropriate level of quality and compliance for a service’s stage (alpha/beta/production).
    </li>
    <li>
      Governing delivery and continuous improvement of a digital service, aligned to the the <a
        href="//www.dta.gov.au/standard/" target="_blank" rel="external">Digital Service Standard</a>
    </li>
  </ul>

  <a id="engineering"></a><h2>Software engineering and development</h2>

  <p>Case studies must demonstrate <strong>3 or more</strong> of the following abilities and experience:
  </p>
  <ul>
    <li>
      Research and weigh up competing technology choices and make informed decisions based on user needs, with a
      preference for open source technology.
    </li>
    <li>
      Experience using and deploying on cloud-based platforms.
    </li>
    <li>
      Use and implementation of modern front end web programming techniques, such as HTML5, CSS3, AJAX, REST and JSON.
    </li>
    <li>
      Good development skills in one or more of Ruby, Python, JavaScript, with familiarity with one or more open source
      web frameworks such as Rails, Django or similar.
    </li>
    <li>
      Proven capability in managing technology implementation projects.
    </li>
    <li>
      Track record of successfully taking an evolutionary architecture approach to software architecture.
    </li>
    <li>
      Experience building and scaling high-traffic websites and/or high volume transaction processing and analysis
      platforms.
    </li>
    <li>
      Experience designing and implementing scalable and robust approaches to caching, security and databases (including
      relational, for example, MySQL and PostgreSQL or similar; and NoSQL, for example, Cassandra and MongoDB or similar).
    </li>
    <li>
      Deep and wide experience with infrastructure and platform technologies like AWS, Google Cloud, Cloud Foundry,
      Deis, Tsuru or similar
    </li>
    <li>
      Deep and wide knowledge of the plumbing of the internet (TCP/IP, routing, bridging, HTTP, SSL, DNS, mail).
    </li>
    <li>
      Experience with automated configuration management, deployment and testing solutions.
    </li>
    <li>
      Experience configuring and managing Linux servers for serving a dynamic website.
    </li>
    <li>
      Experience debugging a complex multi-server service.
      Familiarity with configuration management tools like Puppet and Chef or similar.
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